1,568 consumer complaints have been filed with NHTSA for the 1999 Ford Explorer. Click any complaint to view the full owner description.
UNKNOWN OR OTHER,VEHICLE SPEED CONTROLNovember 3, 2023
Gas pedal bracket fell off the firewall of the vehicle.jamming up under the brake pedal almost caused and accident. I got the vehicle stopped by using the Emergency brake did a temporary repair to get my vehicle to a shop to see about having repair done. After the vehicle was at the shop and repair was done the garage had informed me of the pour weld condition from the the gas pedal bracket was installed. Said repair was in deed done by the shop with all new weld being done and adjusted. After looking online for gas pedal problems for these vehicles Ford needs to have a nationwide recall to repair or replace these before someone gets serious injury or even death from a accident
WHEELSApril 25, 2022
Was driving under 20mph on my way home about 5 minutes away no warning no sounds nothing warned us that our tire was going to fall off the drivers side while driving with other vehicles on the road behind us and in passing us all 5 studs that hold the lugnuts on so tire stays on but all 5 studs broke and tire just fell off thank god no one got hurt. Just caused a anxiety attack I was scared that bad and that's bad enough. Plus had to have it towed costing $60.00 less than 5 mins. Away to get it home now it's sitting on a Jack with scotches and now I have to hope I can get help with getting my son to elementary school. My only car not now.
POWER TRAINMarch 29, 2022
The transmission stopped going in reverse for no apparent reason. All other gears work fine. There’s no lagging when driving and no other signs. I went to put it in reverse to back out of my driveway and when I pushed the gas it just reved the engine up and floated backwards causing me to apply the brakes quickly so I wouldn’t hit my house. There was smoke coming up from the transmission fluid container.The smoke continues to this day and there’s the proper amount/ plenty of transmission fluid in the transmission container.
VEHICLE SPEED CONTROL,SERVICE BRAKESJanuary 5, 2021
THEY FIX THE CABLE FOR SPEED CONTROL DEACTIVATION SWITCH AND IS SAID THEY SHOULD CHECK ABS MODULE AND FIX AS NECESSARY THEY NEVER DID JUST SWITCH CABLE THAT'S ALL
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHERDecember 31, 2020
I NEED TO KNOW WHAT CAUSES THE ELECTRIC TO GO HAYWIRE. THE OVERHEAD LAMP CLICKS ON AND OFF THE DRIVER DOOR LOCK DOESN'T WORK COMPLETELY. THE DRIVER WINDOW DOES NOT WORK CORRECTLY. SOME OF MY GAUGES WILL DECIDE NOT TO WORK SOMETIMES AND THEN OTHER TIMES WE'LL BE FINE. MY RADIO CLOCK DOES NOT WORK. ALL HAPPENS THE SAME WHETHER I'M DRIVING OR NOT WHETHER I'M PARKED WITH THE ENGINE RUNNING OR NOT. I CAN'T FIGURE OUT ANYTHING IT'S CAUSING THIS
VEHICLE SPEED CONTROLNovember 16, 2019
ACCELERATION ( GAS STUCK OPEN AND CAUSED THE VEHICLE TO NOT TO BE CONTROLLED AND THE CAR JUMPED THE CURB AND HIT A CAR IN OPPOSITE SIDE OF THE ROADWAY). 1999 FORD EXPLORER SPORT
Crash reported
NHTSA #11280507UNKNOWN OR OTHERJuly 13, 2019
MY VIN WAS GOOD YESTERDAY, IT IS NOT IN YOUR OR FORD'S, COMPUTER TODAY...PROBABLY BECAUSE RECALLS FOR EXTREMELY DANGEROUS VEHICLES, SUCH AS THIS ONE, ARE VOLUNTARY AND TO BE ENFORCED BY THE CONSUMER AT THE CONSUMER'S EXPENSE. YESTERDAY, THE FORD RECALL NOTICE ON MY VIN SHOWED THAT MY VEHICLE WAS TO BE REPAIRED BY MY FORD DEALER ONLY IF FORD INTENDED TO CONTINUE TO MANUFACTURE PARTS AS WELL AS PROVIDE THE PARTS AND SERVICE ...IF FORD WAS NOT WILLING TO PROVIDE THEM THEY HAD TH OPTION OF PURCHASING THE AUTOMOBILE BACK. YESTERDAY, I POINTED OUT THAT FORD NEVER PROVIDED THE CORRECT PART, THEY INSTEAD RECALLED FOR THE WRONG PART.(THE VEHICLE HAS BEEN REPORTED TO EXPLODE AND BURN WHILE SAFELY PARKED IN THE GARAGE OR DRIVEWAY) THE PART WHICH IS ACTUALLY DEFECTIVE IS THE DESIGN OF THE ENTIRE SERIES OF VEHICLES WHICH FORD NO LONGER PROVIDES PARTS FOR ONLY WAIVERS OF LIABILITY. WHAT IS ACTUALLY WRONG WITH THE DESIGN IS THAT THE FUEL SYSTEM IS CONSTANTLY MAINTAINED UNDER PRESSURE BY THE FUEL PUMP, REGARDLESS IF THE VEHICLE IS RUNNING OR NOT. (MY CRIPPLED VEHICLE IS CURRENTLY IN MY DRIVEWAY WITH NO FUEL IN IT'S TANK AND THE BATTERY TERMINAL DISCONNECTED.) I BELIEVE THIS INVOLVES ALL FORD VEHICLES OF THIS CHASSIS THAT WERE SUPPOSEDLY REDESIGNED, AT US GOVERNMENT EXPENSE, FOR E10 FUEL AND WERE NOT DESIGNED BY A FACTORY TEAM FOR PROFESSIONAL ALCOHOL FUEL RACING. DANGEROUS CONDITION: ALL AND ANY SERIES OF VEHICLES OF THIS DESIGN WILL EVENTUALLY SPRING A LEAK, REGARDLESS OF WHO IS AT FAULT AND WITH NO WAY OF STEMMING FUEL FLOW IT WILL PUMP THE ENTIRE CONTENTS OF THE FUEL TANK UNDER THE DRIVERS/PASSENGERS SEAT. THIS DESIGN CONDITION IS SO DANGEROUS THAT SUCH DESIGNS ARE CONSIDERED DANGEROUS IN ALCOHOL FUEL RACING; WITH NO WAY OF STEMMING THE FUEL SYSTEM POWER AND/OR THE FUEL FLOW THE VEHICLE WOULD NOT BE ALLOWED ON ANY RACE TRACK OR GARAGE TO WHICH I AM AWARE.
LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROLMay 28, 2019
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 75 MPH, THE HOOD OPENED AND CRACKED THE FRONT WINDSHIELD. THE CONTACT PULLED THE VEHICLE OVER AND TIED THE HOOD DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT, WHILE DRIVING, THE SPEED CONTROL WOULD ENGAGE OR NOT ENGAGE WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
STRUCTURENovember 13, 2018
DRIVER SIDE DOOR KEEPS OPENING UP WHILE WHICLE IS MOVING. THE DOOR IS CLOSED AND LOCKED PRIOR TO THE TRAVEL. BIG SAFETY ISSUE.
SERVICE BRAKESSeptember 12, 2018
WENT TO APPLY BREAK PRESSURE DUE TO ANOTHER CAR RUNNING STOP SIGN IN PARKING LOT. WAS GOING APPROXIMATELY 10 MPH. LOST BREAK PRESSURE AND COULD BARELY STOP. CHECKED BREAK FLUID WHICH WAS COMPLETELY EMPTY. NO BREAK LIGHT NOTICE PRIOR TO INCIDENT INDICATING LOW BREAK FLUID. ASKED FORD DEALERSHIP IF MY CAR WAS SERVICED DUE TO A RECALL NOTICE FOR THIS DEFECT. WAS TOLD MY CAR WAS NOT INCLUDED IN RECALL POSSIBLE DUE TO BEING MANUFACTURE AT A DIFFERENT PLANT AND IT INVOLVED REAR BREAKS.
UNKNOWN OR OTHERJuly 8, 2018
FOR YEARS NOW, THE VEHICLE WILL STALL WHILE DRIVING. IT CAN HAPPEN IN TOWN OR ON HIGHWAYS. AT TIMES IT WILL START RIGHT BACK UP AND IS DRIVABLE. OTHER TIMES IT NEEDS TO SIT FOR 15-20 MINUTES BEFORE BEING ABLE TO START AND DRIVE THE VEHICLE, ALTHOUGH SOMETIMES IT WILL START AFTER A SHORT TIME, BUT SPUTTER AND STALL AGAIN WHEN PUTTING THE VEHICLE IN DRIVE. THIS STARTED HAPPENING ABOUT 10-YEARS AGO, AND ALL THE LIKELY CAUSES HAVE BEEN CHECKED OR FIXED (I.E FUEL FILTER REPLACED). IT SEEMS TO USUALLY, IF NOT ALWAYS, HAPPEN DURING SPRING/SUMMER MONTHS WHEN IT IS WARM. NO MECHANIC, INCLUDING AT FORD DEALERSHIPS HAVE BEEN ABLE TO IDENTIFY ANY PROBLEMS. IT IS DEFINITELY A SAFETY ISSUE AS IT WILL STALL ON BUSY INTERSTATES AT SPEED LIMITS. THIE DATE AND INFO I USED FOR THIS POSTS WAS SIMPLY THE MOST CURRENT EVENT, BUT THE SAME EVENTS HAVE BEEN HAPPENING CONSISTENTLY FOR MANY YEARS.
SEATSJuly 6, 2018
WHILE TRAVELING ON HIGHWAY WAS CUT OFF BY ANOTHER VEHICLE REQUIRING ME TO HEAVILY BRAKE AND SHARPLY SWERVE TO AVERT COLLISION. BECAME IMMEDIATELY AWARE THAT HEADRESTS OF FRONT SEATS PROVIDED ABSOLUTELY NO (REPEAT NO) INJURY (E,G. WHIPLASH) PROTECTION. WHEN SITTING IN FRONT SEATS THE HEADRESTS CANNOT UNDER ANY CIRCUMSTANCES BE POSITIONED CLOSE TO THE HEAD OF THE OCCUPANT. THIS, IN TURN, PROVIDES THE PERFECT OPPORTUNITY FOR SEVERE INJURY SUCH AS "WHIPLASH" TO OCCUR. ATTEMPTS TO PURCHASE SAFER REPLACEMENT HEADRESTS FROM FORD AND OTHER AUTOMOTIVE PARTS STORES WERE UNSUCCESSFUL AS THEY WERE REPORTEDLY NEVER MANUFACTURED.
AIR BAGSDecember 19, 2017
I WAS IN A REALLY HAD CAR ACCIDENT N,MY AIR BAGS DID NOT DEPLOY N
Crash reported2 injury(ies)1 death(s)
NHTSA #11055595STRUCTUREDecember 5, 2017
WHEN ATTEMPTING TO OPEN DOORS FROM OUTSIDE IT IS VERY DIFFICULT. THIS COULD BE A SAFETY ISSUE IN AN ACCIDENT IF ATTEMPTING TO GET SOMEONE OUT. ALSO THE LATCH FOR THE HOOD HAS THE SAME PROBLEM
STEERINGNovember 21, 2017
THE GEARSHIFT ON THE COLUMN IS LOOSE AND DOES NOT LINE UP PROPERLY WITH THE GEAR INDICATOR. WHEN ITS IN PARK IT STILL DRIFTS FORWARD UNLESS THE GEAR SHIFT IS PUSHED UP PASS PARK. THIS IS A SAFETY HAZARD WHICH I WAS TOLD THIS PROBLEM HAS EXISTED FOR SOME TIME IN THESE YEAR FORD EXPLORERS.
AIR BAGSApril 14, 2017
WHILE DRIVING ALONG A MAIN STREET I WAS STRUCK BY ANOTHER VEHICLE IN THE FRONT RIGHT PORTION OF THE VEHICLE I WAS DRIVING. MY AIRBAG DID NOT DEPLOY UPON IMPACT THEREFORE, MY FACE HIT THE STEERING WHEEL AND AS A RESULT MY FACE HIT THE STEERING WHEEL WHICH CAUSE A BROKEN JAW AND CRACKED TEETH VEHICLE WAS MOVING FORWARD APPROXIMATELY 35 MILES PER HOUR. I WAS RUSHED TO HOSPITAL BY AMBULANCE AND A POLICE REPORT WAS MADE.
Crash reported1 injury(ies)
NHTSA #10972368AIR BAGSFebruary 13, 2017
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE SEAT AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED VARIOUS INJURIES TO THE LEFT SIDE OF THE BODY. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 193,338.
1 injury(ies)
NHTSA #10954298ENGINENovember 14, 2016
THE SINGLE OVERHEAD CAMSHAFT (SOHC) V6 ENGINE MAY HAVE AS MANY AS FOUR TIMING CHAINS WITH ASSOCIATED TENSIONERS AND GUIDES. I HAVE BEEN RECEIVING A RATTLING SOUND FROM MY ENGINE FOR YEARS AND IT USE TO COME AND GO, BUT NOW IT HAS GOTTEN WORST. I HAD NOTIFIED FORD MOTORS CORP., ABOUT THIS PROBLEM BACK ON 6-30-10 AND DIDN'T GET ANY HELP ON THIS MATTER, THE PERSON I SPOKE WITH TOLD ME THAT MY VIN# WASN'T COVERED. I RECENTLY FOUND THREE DOCUMENTS ON THIS PROBLEM, WITH A NHTSA # ON EACH DOCUMENT. ITEM NUMBER #630022, #620173 AND ARTICLE # 02-7-6. I HAVE ALSO BEEN BY A LOCAL DEALERSHIP AND WAS TOLD THE SAME. I WOULD LIKE TO KNOW IF THE FORD DEALERSHIP IS RESPONSIBLE FOR FIXING THIS PROBLEM. I WOULD LIKE TO HAVE MY VEHICLE FIXED, AND IS HOPING TO CAN HELP.
SUSPENSION,POWER TRAIN,VEHICLE SPEED CONTROLSeptember 15, 2016
TRANSMISSION STARTED SLIPPING. NEUTRAL IS ACTUALLY REVERSE OVER DRIVE IS NEUTRAL 2ND IS OD 1ST IS 2ND PAST 1ST IS 1ST GEAR. WHEN I MOVE POWER LAMP TO OFF MY HEADLIGHTS TURN OFF. ALL OF THIS HAOPENED WHEN I TURNED MY VEHICLE ON OR WHEN I WAS DRIVING.
VEHICLE SPEED CONTROL,ENGINEJuly 12, 2016
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HAD TO CONSTANTLY SHIFT THE VEHICLE FOR IT TO BE OPERATED PROPERLY. THE CONTACT STATED THAT THE ANTI LOCK BRAKE WARNING INDICATOR AND 4 WHEEL DRIVE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VEHICLE SPEED CONTROL DEACTIVATION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THESE FAILURES, THE BRAKES, TRANSMISSION, AND OIL WERE CHANGED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000
STEERING,AIR BAGSJune 10, 2016
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS WITH THE DRIVER SIDE TURN SIGNAL ENGAGED, A PUFF OF SMOKE EMITTED FROM THE STEERING WHEEL WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 186,200.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEMMay 26, 2016
THE ELECTRICAL ON MY VEHICLE IS BAD. MY RADIO LIGHTS FLASH, NONE OF MY DOORS OPEN FROM TE INSIDE AND ONLY ROLL DOWN WINDOWS FROM DIVER SWITCTH; GAS GAYGE ONLY READS EMPRY ALTHOUGH I J UST PUT 30 DOLLARS IN THE TANK.
UNKNOWN OR OTHERMarch 4, 2016
ALL THE DOORS I HAVE BEEN HAVING PROBLEMS WITH, I HAD TO REPLACE THE FRONT DOOR KNOBS HOWEVER I KEEP HAVING PROBLEMS WITH DOOR NOT OPENING FROM THE INSIDE OR OUTSIDE. MY TWO BACK DOORS DO NOT OPEN INSIDE OR OUTSIDE AT ALL. SOMETIMES IT WORKS BUT THE MAJORITY OF THE TIME IT DOES NOT AND RIGHT NOW IT DOES NOT OPEN AT ALL. IF THERE IS AN ACCIDENT HOW ARE WE SUPPOSE TO GET OUT.
SEATSDecember 30, 2015
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVERS SIDE SEAT PREMATURELY DETERIORATED AND THAT THERE WAS AN INTERNAL FRACTURE CAUSING THE SEAT TO BE STRUCTURALLY UNSTABLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V281000 (SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
AIR BAGSOctober 8, 2015
OUR AIR BAG LIGHT WENT TOTALLY OUT AND THEN THEIRS A BEEPING SOUND AND WHEN WE WENT TO GET CAR INSPECTED, IT FAILED INSPECTION AS THE AIRBAG LIGHT DIDNT COME ON WHEN THE VEHICLE IS STARTED.
ELECTRICAL SYSTEMSeptember 27, 2015
STARTED DRIVING DOWN THE STREET AND NOTICED HEAVY SMOKE COMING FROM HAZORD SWITCH, STOPPED TO CHECK ONCE TRUCK WAS TURNED OFF SMOKE STOPPED STARTED TRUCK UP AGAIN AND WENT ON MY WAY SEVREL MILES FROM HOME SMOKE STARTED AGAIN, COULD NOT LOSE ANY MORE TIME SO I KEPT ON GOING WATCHING FOR ANY FIRE OR SPARKS. MADE IT TO WORK, AT END OF DAY GOT HOME WITH NO ISSUES, MY WIFE DROVE THE TRUCK ( EXPLORER ) LATER THAT EVNING AND SHE ALSO NOTICE SMOKE, WITH IN A FEW DAYS AFTER THIS HAPPEND I NOTICED IT AGIAN AND SOME OF THE DASH LIGHTS STARTED FLIKERING, THE ISSUE OF SMOKE HAS BEEN AN ON GOING THING BUT HAVE NOT SEEN ANY FIRE SO I KEEP DRIVING IT AND LET MY WIFE DRIVE THE NEW CAR FOR HER SAFTY, MY CONSERNS ARE, THE WINDSHIELD WASHER FLUID FOR FRON WINDOW STOPPED WORKING FROM THE FIRST SMOKEING ISSUE AND THEN DASH LIGHTS STARTED SHOTLY AFTER AND NOW I DO NOT KNOW IF THE AIR BAG IS STILL WORKING AND THAT SEEMS TO BE A SAFTY ISSUE TO ME, I NEVER HAD ANY ISSUES WITH THIS TRUCK UNTIL AFTER THE SMOKE FROM THE STEERING COLUM, AFTER THAT I AM HAVE NUTHING BUT ELICTICAL ISSUES.
TIRESJuly 17, 2015
TL* THE CONTACT OWNS A 1999 FORD EXPLORER EQUIPPED WITH FIRESTONE WILDERNESS AT TIRES, SIZE: P235/75/R15 (NA). WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR PASSENGER TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO A TIRE SHOP, WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 150,000.
SERVICE BRAKESMarch 13, 2015
BRAKE LINE BROKE AND CAUSED ACCIDENT. NO WARNING AND I'VE NEVER HAD AN ISSUE WITH BRAKES BEFORE VERY FRUSTRATED AND A SCARY SITUATION SOMEONE COULD HAVE BEEN KILLED . *TR
Crash reported1 injury(ies)
NHTSA #10694204FUEL/PROPULSION SYSTEMDecember 2, 2014
WHILE DRIVING 60 MILES AN HOUR DURING RUSH HOUR THE GAS PEDAL DISAPPEARED. THE BRACKET THAT ATTACHES TO THE FIREWALL BECAME SEPARATED AND I LOST ALL ABILITY TO ACCELERATE. I WAS ABLE SOMEHOW TO GET ACROSS 2 LANES OF TRAFFIC AND PARK ON THE SHOULDER OF A MAJOR INTERSTATE. *JS
AIR BAGSNovember 13, 2014
TL* THE CONTACT OWNED A 1999 FORD EXPLORER. WHILE DRIVING 7 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO NECK, THE BACK, AND HEAD. THE PASSENGER SUSTAINED BACK INJURIES. THE CONTACT AND PASSENGER REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash reported2 injury(ies)
NHTSA #10654782AIR BAGSOctober 18, 2014
THIS WAS DOING IT WHEN I BOUGHT IT THE SRS LIGHT KEEPS FLASHING AND BUZZING WHY IS IT DOING THIS REPLACE THE BULB THE BUZZING STOPS BUT LIGHT IS STILL ON. *TR
VISIBILITY/WIPEROctober 16, 2014
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO ACTIVATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
STRUCTUREOctober 15, 2014
DOORS WILL NOT OPEN HAVE TO CLIMB OUT OF CAR WINDOW ON GROWING PROBLEM FIRST PASSENGER SIDE KNOW DRIVER SIDE A LOT OF EMBARRASSING MOMENTS TRYING TO GET OUT OF CAR AT WORK. *TR
POWER TRAINOctober 10, 2014
I ALMOST TURNED ON A ONE WAY STREET AND NEEDED TO BACK UP SO I PUT IT IN REVERSE AND SOMETHING GAVE AND MY SON AND I WERE STUCK WITH CARS COMING AT US . WE HAD TO PUSH THE CAR BACK IN HEAVY TRAFFIC . SO WHEN I GOT HOME AND TROUBLESHOOT THE PROBLEM I SEE ALOT OF THE SAME PROBLEM WITH THE TRANSMISSION. I BELIEVE THIS FORD EXPLORER TRANSMISSION IS A DEFECT AND NEEDS TO BE RECALLED. *TR
FUEL SYSTEM, GASOLINEAugust 8, 2014
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE FUEL WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO OBSERVED A FUEL LEAK UNDER THE VEHICLE. THE FAILURE OCCURRED FREQUENTLY AS SHE REFUELED THE VEHICLE DAILY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
AIR BAGSJuly 31, 2014
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE WIRING HARNESS NEEDED TO BE REPLACED HOWEVER, THE WIRING HARNESS WAS NO LONGER BEING MANUFACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
ELECTRICAL SYSTEM,STRUCTURE,VEHICLE SPEED CONTROL,ENGINEMay 20, 2014
I WAS AT WORK ON FRIDAY AFTERNOON, 5/16 AND RECEIVED A VOICEMAIL AT 3:50PM FROM THE FIRE MARSHALL STATING MY 1999 FORD EXPLORER XLT BURNED IN MY DRIVEWAY AND WAS TOTALED. I HAD NOT DRIVEN THE EXPLORER SINCE APPROXIMATELY 7PM THE NIGHT BEFORE AND HAD TAKEN MY OTHER CAR TO WORK. THE EXPLORER WAS JUST SITTING IN THE DRIVEWAY, OUTSIDE THE GARAGE AND STARTED BURNING. A NEIGHBOR 2 HOUSES OVER SMELLED THE SMOKE AND SAW THE FLAMES AND CALLED THE FIRE DEPARTMENT. THE FIRE MARSHALL STATED HE HAD SEEN THIS TYPE OF FIRE BEFORE DUE TO THE FORD CRUISE CONTROL RECALL PROBLEMS, BASED ON THE BURN PATTERN. I WAS NOT THE ORIGINAL OWNER AND BOUGHT IT ABOUT 8 YEARS AGO AND HAVE NEVER RECEIVED ANY KIND OF RECALL NOTICE. I AM EXTREMELY UPSET THAT THIS KIND OF THING COULD HAPPEN AND DID HAPPEN - THE MORE I READ ABOUT THE AMOUNT OF PEOPLE IT'S HAPPENED TO THE MORE UPSET I GET, I'VE HAD NIGHTMARES SINCE FRIDAY SINCE MY HOUSE WOULD HAVE BURNED IF I HAD PARKED IT 1 FOOT CLOSER TO THE GARAGE -- WHICH I USUALLY DO, I HAD PLANNED TO GIVE IT TO MY STEPSON ON SATURDAY WHO WAS COMING TO VISIT FROM NY AND IT WOULD HAVE BEEN HIS FIRST CAR -- MY FIANCE' IS STRESSED OUT AND UPSET BEYOND WORDS I CAN WRITE HERE. NO EXCUSE FORD...SHAME ON YOU!!!!!! *TR
Fire reported
NHTSA #10592817POWER TRAIN,ENGINENovember 20, 2013
JUST LIKE COUNTLESS OTHER FORD EXPLORER OWNERS I AM EXPERIENCING OVERDRIVE MALFUNCTION AND SLIPPING BETWEEN 2ND AND 3RD GEAR. IT SEEMS THAT ALL YEARS OF EXPLORERS ARE AFFECTED BY THIS FLAW. THERE ARE NUMEROUS STORIES OF SERVICE ADVISERS AT DEALERSHIPS ADMITTING THERE IS A DESIGN FLAW WITH THESE TRANSMISSIONS. THERE NUMEROUS INCIDENTS OF PEOPLE PAYING $3000 TO HAVE THE TRANSMISSION REBUILT, ONLY YTO HAVE IT RECUR DAYS, WEEKS, MONTHS LATER. EVERYONE OF US HAS THE SAME EXACT SYMPTOMS AS WELL AS THE COMPLETELY RANDOM ONSET OF THE ISSUE. FORD NEEDS TO RECALL THESE CARS AND DO RIGHT BY THEIR CUSTOMERS. *TR
POWER TRAINOctober 14, 2013
WENT TO BACK OUT OF MY DRIVEWAY AND NOTHING. I CAN GO INTO DRIVE BUT I AM RUNNING AT 3000-4000 RPM WHILE DOING 20-30MPH. SEEN THE OTHER THOUSANDS OF FORD EXPLORER OWNERS WITH THE SAME ISSUES. *TR
TIRESAugust 5, 2013
TL* THE CONTACT OWNS A 1999 FORD EXPLORER EQUIPPED WITH GOOD YEAR WRANGLER TIRES, TIRE SIZE 235-75-R15. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE REAR PASSENGER'S SIDE TIRE EXPLODED DUE TO TREAD SEPARATION. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND ENTERED INTO ONCOMING TRAFFIC, CRASHING INTO A CONCRETE BARRIER. THE CONTACT SUFFERED INJURIES TO THE WRIST, LOWER BACK, AND NECK. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGE OF THE VEHICLE WAS 180,000. THE DOT NUMBER WAS NOT AVAILABLE. THE FAILURE MILEAGE OF THE TIRE WAS NOT AVAILABLE.
Crash reported1 injury(ies)
NHTSA #10533746SEATSJune 26, 2013
1999 FORD EXPLORER SPORT DRIVERS SEAT BACK UNLATCHED ITSELF WHILE DRIVING. LUCKILY ONLY 20 MPH! REAR PASSENGER DRIVERS SIDE SEAT IS FOLDED DOWN FORWARD TO HOLD DRIVERS SEAT IN PLACE, UNTIL I CAN FIND ANOTHER USED SEAT. *TR
SEATSJune 7, 2013
WAS DRIVING AROUND THE CITY WHEN I REACH INTO MY POCKET TO GET MY PHONE AND HEAR A LOUD THUMP COMING FROM THE SEAT AND THE NEXT THING I NOTICE IS THE SEAT RECLINING ALL THE WAY BACK. I WAS ABLE TO BRING IT BACK UP BY FOLDING THE EXTERIOR PASSENGER SEAT TO PROVIDE SOME SORT OF SUPPORT. WHEN I ARRIVED HOME I TRIED INSPECTING WHAT THE ISSUE WAS AND SAW A LARGE FRACTURE RIGHT NEXT TO THE RECLINING MECHANISM. THIS IS POTENTIALLY A HAZARD THAT CAN ONE DAY CAUSE A SEVERE ACCIDENT. I WAS LUCKY ENOUGH TO HAVE BEEN DRIVING SLOW BUT IF I WERE TO BE IN THE FREEWAY THEN IT MIGHT HAVE BEEN SOMETHING MORE SERIOUS. THIS LARGE FRACTURE SEEMS TO DERIVE FROM A POORLY DESIGNED SEAT THAT WEAK METAL OF SOME SORT. *TR
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)June 6, 2013
AFTER MAKING RIGHT TURN, ABS LIGHT CAME ON. INSTRUMENT DIALS STARTED JUMPING. VEHICLE SHUT OFF AND WOULD NOT START AFTERWARDS. *TR
SEATSMay 23, 2013
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SEAT RECLINED FARTHER THAN NORMAL. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE RECLINING BOLT WAS SEPARATED FROM THE METAL TRACK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 03V281000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE CURRENT AND FAILURE MILEAGE WAS 159,118.
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGESMarch 4, 2013
THE POWER LOCKS WILL NOT UNLOCK ALL THE DOORS. THE ONLY DOOR THAT WILL UNLOCK IS THE FRONT PASSENGER. IF THE DRIVER DOOR SHUTS HARD IT WILL NOT OPEN BY THE INSIDE AND OUTSIDE HANDLE. HAVE TO ENTER FROM THE PASSENGER SIDE. *TR
AIR BAGSJanuary 24, 2013
I WAS ON MY WAY TO WORK WHEN I HIT A SLIPPERY SPOT ON THE ROAD AND MY VEHICLE WENT OUT OF CONTROL WITH THE REAR END SLIDING OUT FROM UNDER ME, IT HIT A BANK AND ROLLED OVER 3 OR 4 TIMES. THE AIRBAG ON THE DRIVERS SIDE AND PASSENGER SIDE DID NOT DEPLOY WHEN IT SHOULD HAVE. *TR
Crash reported1 injury(ies)
NHTSA #10494575AIR BAGSDecember 13, 2012
AIRBAG LIGHT IS LITE CONSTANTLY AND WILL NOT TURN OFF, IF I DO HAVE AN ACCIDENT THE AIRBAGS WILL NOT DEPLOY. *TR
TIRESNovember 20, 2012
1999 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO FIRESTONE TIRES (PR.15.75) RECALL ON VEHICLE. *SMD THE WOULD LIKE A LIST OF ALL THE FIRESTONE TIRES THAT WERE RECALLED. THE CONSUMER BELIEVED THE TIRES HE HAD ON HIS VEHICLE WERE DEFECTIVE, WHICH CAUSED HIM TO HAVE AN ACCIDENT IN 2007, IN WHICH THE SUV ROLLED OVER. *JB
Crash reported
NHTSA #10485583SEATSSeptember 3, 2012
SEAT BROKE ON IMPACT. *TR
Crash reported
NHTSA #10473620LATCHES/LOCKS/LINKAGESMarch 26, 2012
THE PASSENGER DOOR WILL NOT UNLOCK, YOU HEAR THE CLICKING AS THE OTHER DOORS UNLOCK, BUT IT WILL NOT UNLOCK. AS WITH THE OTHER COMPLAINTS I HAVE SEEN REGARDING THIS ISSUE, I TOO AM CONCERNED IF THERE WAS AN ACCIDENT AND THE PERSON IN THE PASSENGER SIDE IS UNABLE TO GET OUT OF THE CAR. *TR
ENGINE AND ENGINE COOLINGMarch 6, 2012
MY VEHICLE WAS PARKED IN THE PARKING LOT AT 8:30 A.M. ON FEBRUARY 7, 2012. APPROXIMATELY 2:30 P.M., THE ENTIRE FRONT END OF THE VEHICLE WAS TOTALLY ENGULFED IN FLAMES THE PARKING LOT, JUST SITTING THERE BURNING, WITHOUT ANY PRIOR WARNING. *TR
Fire reported
NHTSA #10450544ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGESMarch 1, 2012
DRIVERS SIDE DOOR LOCK WONT UNLOCK WITH KEY OR WITH HANDLE, CANT UNLOCK DOOR WITH PULL KNOB EITHER,IT'S A DEATH TRAP IF U NEED TO ESCAPE IN THE EVENT OF FIRE OR ACCIDENT, THIS NEEDS TO BE ADDRESSED BY FORD ASAP!!! *TR
ENGINE AND ENGINE COOLINGJanuary 10, 2012
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE IN THE CONTACT'S DRIVEWAY WITH THE ENGINE TURNED OFF. THE FIRE DEPARTMENT WAS CALLED AND ADVISED THAT THE FIRE ORIGINATED FROM THE BATTERY COMPARTMENT. A FIRE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 212,000.
Fire reported
NHTSA #10443279ELECTRICAL SYSTEM,VISIBILITY,STRUCTUREJanuary 6, 2012
FRONT WINDSHIELD WIPER FAILURE:FRONT WINDSHIELD WIPERS FAIL TO WORK CONSISTENTLY. WIPERS COME ON EVEN THOUGH IT IS SET TO THE OFF POSITION. SOMETIMES WIPERS DO NOT COME ON WHEN THEY ARE TURNED TO THE ON POSITION. IN ORDER FOR WIPERS TO WORK CONSISTENTLY THEY WOULD HAVE TO BE MANUALLY ENGAGE WITH HAND AND HAND HAS TO BE KEPT ON THE WIPER CONTROL SWITCH SWITCHING IT ON AND OFF TO MOVE THE WIPER BLADES. WIPERS WOULD COME ON INTERMITTENTLY WHILE DRIVING. WIPERS WOULD ACT ERRATICALLY AND FAIL TO OPERATE PROPERLY 90% OF THE TIME. WIPERS SOMETIMES WOULD COME ON AFTER VEHICLE HAS WARMED UP. WIPERS CAN COME ON ANYTIME WHILE DRIVING. FAULTY HOOD/WEAK HYDRAULIC ARMS: THE HOOD CANNOT SAFELY STAY UP BECAUSE THE HYDRAULIC ARM SUPPORTS ARE TOO WEAK TO HOLD THE WEIGHT OF THE HOOD. THE HOOD SUPPORT DOES NOT LOCK INTO PLACE SO THAT THE HOOD WOULD STAY UP SAFELY. NO SAFETY BAR WAS INSTALLED ON THIS VEHICLE TO SAFELY HOLD UP/PROP UP THE HOOD IN CASE OF HYDRAULIC ARM/SUPPORT FAILURE. IF THE VEHICLE GETS BUMPED WHILE THE HOOD IS UP THE HOOD WOULD FALL AND CLOSE SHUT. BECAUSE THE HOOD WILL NOT STAY UP IT REQUIRES TWO PEOPLE WHEN CHECKING UNDER THE HOOD. ONE PERSON TO HOLD THE HOOD WHILE OTHER IS UNDER IT. EXTREME RUST & RUST THROUGH INTERIOR RUNNING BOARDS/STEP UP: BOTH DRIVER AND PASSENGER SIDE INTERIOR RUNNING BOARDS/STEP UP HAVE EXTREME RUST AND RUSTED HOLES THROUGH THE FRAME IN MANY SPOTS.WHEN THE DRIVER OR PASSENGER SIDE DOORS ARE OPEN ALL RUST CAN BE SEEN.SOME RUST AND RUSTED HOLES THROUGH THE FRAME IN MANY SPOTS IS VISIBLE FROM THE EXTERIOR EVEN WHEN DRIVER OR PASSENGER SIDE DOORS ARE CLOSED. *TR
ELECTRICAL SYSTEM,VISIBILITYJanuary 5, 2012
TL* THE CONTACT OWNS A 1999 FORD EXPLORER SPORT. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH IN RAINY WEATHER CONDITIONS AND THE WINDSHIELD WIPERS FAILED TO OPERATE DURING ACTIVATION. THE WINDSHIELD WIPERS WOULD OPERATE WHENEVER THE WINDSHIELD WASHER CONTROL DEVICE WAS ENGAGED. ALSO, THE WINDSHIELD WIPERS OPERATED WHEN MANUALLY TURNING THE CONTROL LEVER. ON NUMEROUS OCCASIONS, THE WINDSHIELD WIPERS ACTIVATED WHILE IN THE OFF MODE. IN ADDITION, THE HOOD SUPPORT ARM WOULD NOT REMAIN IN AN UPWARD POSITION. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,500. UPDATED 02/22/12*LJ THE CONSUMER STATED THE WIPERS WOULD ACTIVATE, WHEN THE DEFROSTER WAS ON. UPDATED 03/01/12
STRUCTURENovember 11, 2011
I HAVE A 1999 FOR EXPLORER SPORT (2 DOOR) AND IN FEBRUARY OF 2011 THE DOOR ON THE PASSENGER SIDE LOCKED AND AS NOT BEEN ABLE TO BE OPEN SINCE THEN. I CALLED FORD MOTOR COMPANY ABOUT IT, THINKING THAT IT WOULD BE A SAFETY CONCERN IF IN A WRECK AND A PASSENGER COULD OPEN THE PASSENGER DOOR. WAS TOLD NOT A SAFETY CONCERN AND TO GET IT FIX I WOULD HAVE TO PAY FOR IT. I DON'T UNDERSTAND HOW A COMPANY CAN THINK THAT A DOOR ON A VEHICLE NOT OPENING IS NOT A SAFETY CONCERN. *TR
VISIBILITYJune 13, 2011
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WOULD SPORADICALLY OPERATE WITHOUT ACTIVATION AND WHEN ACTIVATED, WOULD NOT OPERATE AT ALL. THE FAILURE PROGRESSED UNTIL THE WIPERS WERE COMPLETELY INOPERABLE. THE CONTACT'S PERSONAL MECHANIC INSPECTED VEHICLE AND ADVISED THAT THE CLOCK SPRING HAD FAILED AND WAS CAUSING THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS UNKNOWN.
POWER TRAINJune 5, 2011
TRANSMISSION PROBLEM,FAILURE AND SLIPING,OF MY FORD EXPLORER 1999... *TR
VEHICLE SPEED CONTROLMay 14, 2011
ACCELERATOR PEDAL BRACKET FALLS RIGHT OFF OF FIREWALL WHICH THEN THE VEHICLE LOOSES ALL ACCELERATION CAPABILITIES. ONLY THREE SPOT WELDS HOLD THIS BRACKET ONTO THE FIREWALL. THE SPOT WELDS SEEM INSUFFICIENT TO HOLD THE BRACKET ONTO THE FIREWALL. SOME WELDER EXPERTS STATE ON AUTO FORUMS THAT THE SPOT WELDS ARE NON-CONFORMING REGARDING THE REQUIRED DIAMETER OF A GOOD WELD. *TR
VISIBILITYMay 9, 2011
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH THE WINDSHIELD WIPERS BEGAN TO OPERATE INVOLUNTARILY TWO OR THREE TIMES. DURING THE FAILURES, SMOKE WOULD BEGIN TO RISE FROM THE TOP OF THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER WOULD ONLY DIAGNOSE THE FAILURE AT THE OWNER'S EXPENSE. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Fire reported
NHTSA #10399524ELECTRICAL SYSTEMMay 9, 2011
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH THE CONTACT ATTEMPTED TO ACTIVATE THE WINDSHIELD WIPER BUT IT WOULD NOT FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THE GENERIC ELECTRONIC MODULE NEEDED TO BE REPLACED. THE INDEPENDENT MECHANIC ADVISED OF A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 00V072000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS). THE DEALER WAS NOTIFIED AND STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND COULD NOT FIND ANY FURTHER INFORMATION ABOUT THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.
SEATSMarch 30, 2011
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVERS SIDE SEAT WOULD NOT STAY IN THE UPRIGHT POSITION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE BOLTING OF THE SEAT FAILED DUE TO THE WEIGHT CAPACITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
SEATSMarch 18, 2011
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS LITTLE SUPPORT FOR THE DRIVER SIDE SEAT BACK AND WHILE DRIVING 35 MPH, THE SEAT FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V281000 (SEATS:FRONT ASSEMBLY:RECLINE) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS HOWEVER, THE CONTACTS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 30,000.
ELECTRICAL SYSTEMFebruary 24, 2011
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT AFTER PLACING A NEW BATTERY IN THE VEHICLE, THE ANTI-THEFT SYSTEM DID NOT RECOGNIZE HIS KEYS. HE WAS UNABLE TO START THE VEHICLE UP; THE KEYS WOULD TURN BUT THE ENGINE WOULD NOT START. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 200,000.
POWER TRAINFebruary 16, 2011
MY FORD EXPLORER "O/D OFF" LIGHT FLASHES AND IT HAS PROBLEMS SHIFTING INTO 2ND AND 5TH GEAR. FROM WHAT I UNDERSTAND MY TRANSMISSION COULD GO OUT AT ANY MINUTE, COSTING THOUSANDS TO REPAIR. IF I AM DRIVING ON A CROWDED HIGHWAY OR MERGING THIS COULD BE DANGEROUS. I HAVE READ COUNTLESS COMPLAINTS ON OTHER WEBSITES. THIS IS A COMMON PROBLEM AND FORD NEEDS TO RECALL THESE TRANSMISSIONS BEFORE SOMEONE GETS KILLED *TR
SEATSJanuary 25, 2011
TL* THE CONTACT OWNS A 1999 FORD EXPLORER SPORT. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN A CHILD PASSENGER IN THE REAR OF THE VEHICLE PULLED ON THE DRIVER SEAT TO RECLINE HERSELF AND THE SEAT RECLINED BACKWARD AND FRACTURED. THE CONTACT STATED THAT THE BOLT THAT HELD THE SETA IN PLACE FRACTURED. THE MANUFACTURER WAS CONTACTED IN REGARDS TO NHTSA CAMPAIGN ID NUMBER: 03V281000 (SEATS: FRONT ASSEMBLY: RECLINER) BUT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
ELECTRICAL SYSTEMJanuary 19, 2011
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WOULD ENGAGE INDEPENDENTLY AND THE DOORS WOULD LOCK AND UNLOCK WITHOUT ENGAGEMENT. IN ADDITION, THE INTERIOR LIGHTS WERE ALSO DEFECTIVE. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 00V072000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS). THE VEHICLE WAS NEITHER DIAGNOSED FOR THE FAILURE OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,000.
POWER TRAINJanuary 12, 2011
I HAVE OWNED MY 1999 FORD EXPLORER FOR ABOUT 1 YEAR. ABOUT 2 MONTHS AGO I NOTICED A DELAY WITH THE TRANSMISSION ENGAGING WHEN SHIFTING INTO DRIVE OR REVERSE. THEN ABOUT A MONTH AGO IT STARTED HAVING TROUBLE SHIFTING FROM 2ND TO 3RD GEAR AND VERY SOON AFTER THAT MY OVER DRIVE LIGHT COMES ON INTERMITTENTLY AND BLINKS WHICH MAKES THE VEHICLE SLUGGISH LIKE I AM TOWING SOMETHING. UPON RESEARCHING THIS PROBLEM I HAVE FOUND THAT I AM ONLY ONE OF THOUSANDS OR MORE THAT HAVE THIS SAME ISSUE BETWEEN THE YEARS OF 1995 - 2004. ALSO FINDING OUT THAT THIS IS ANYWHERE FROM A $2000 - $5000 FIX. FROM MY RESEARCH AND I DON'T SEEM TO BE ALONE. THIS SHOULD BE A FORD RECALL. *TR
SEAT BELTSNovember 19, 2010
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED WHEN HE WAS PARKED THE DRIVERS SIDE SEAT BELT DOES NOT RELEASE TO ITS CAPACITY AND WHEN IT DOES IT DID NOT LOCK IN PLACE. THE VEHICLE WAS NOT BEEN TAKEN TO A DEALER OR MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 6,800.
POWER TRAINNovember 15, 2010
THE REVERSE IN THE TRANSMISSION WENT OUT WITHOUT ANY WARNING. HOW DOES THIS HAPPEN? NOT TAKEN TO DEALER YET. PROBABLY IS NOT WORTH IT. PROBABLY WILL HAVE TO GET ANOTHER CAR. AT LEAST FOR NOW. I PRETTY MUCH USE THE CAR ONLY AFTER WORK NOW SINCE I STARTED TAKING PUBLIC TRANSPORTATION FOR THE LAST 2 YEARS. CAME HOME, DROVE THE CAR FROM THE TRAIN STATION, (ABOUT 1/4 OF A MILE) WENT INTO THE HOUSE TO DROP OFF MY WORKBAGS, CAME BACK OUT, STARTED THE CAR, PUT IT INTO REVERSE AND HEARD A LOUD PING. PUT THE CAR BACK IN PARK AND TRIED REVERSE AGAIN AND THE CAR WOULD NOT MOVE. GO FIGURE. TRIED GOING FORWARD AND THE CAR MOVED. NEIGHBOR CAME OUT AND SAID THAT HE HEARD THE PING AND THAT THE PIN BROKE WHEN I TRIED REVERSE. ADVISED THAT I WOULD NEED TO GET EITHER A NEW CAR OR A NEW TRANSMISSION, BECAUSE IT CANNOT BE CORRECTED OTHERWISE. NEEDED TO GET ANOTHER CAR FOR NOW, BECAUSE NOT SURE IF IT MAY BE WORTH IT TO GET A NEW TRANSMISSION FOR AN 11 YR OLD VEHICLE. JUST REPLACED A TIMING BELT, TENSIONER AND PULLEY JUST 2 1/2 MONTHS BEFORE THAT. NOW REPAIRS ARE STARTING TO ADD UP JUST TO KEEP IT RUNNING AND THE CAR LOOKS VIRTUALLY LOOKS LIKE IT IS ONLY ABOUT 5 YEARS OLD. WOULD UNDERSTAND BETTER IF IT WAS SLIPPING, BUT AGAIN, NO PRIOR WARNING. ONE DAY IT WORKED FINE AND THE NEXT DAY IT WAS NOT. *TR
STRUCTURENovember 5, 2010
TL*THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO A LOCAL REPAIR SHOP FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THERE WAS EXCESSIVE RUST ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 01/13/11*LJ UPDATED 04/01/11
AIR BAGSOctober 5, 2010
I HIT A POLE IN A 1999 FORD EXPLORER. THE AIRBAGS DID NOT DEPLOY. THE POLE WAS DEAD IN THE CENTER, I HIT THE STEERING WHEEL AND THE PASSENGER HIT THE WINDSHIELD. *TR
Crash reported2 injury(ies)
NHTSA #10359383VEHICLE SPEED CONTROLSeptember 16, 2010
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH THE ACCELERATOR PEDAL ASSEMBLY DETACHED FROM THE VEHICLE. HE DROVE ONTO THE EMERGENCY LANE AND PARKED THE VEHICLE. WHILE THE VEHICLE WAS PARKED HE WAS ABLE TO MANEUVER THE ACCELERATOR PEDAL ASSEMBLY INTO A POSITION WHERE HE WOULD STILL BE ABLE TO DRIVE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE IT WAS TEMPORARILY REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 160,000. UPDATED 12/23/10*LJ THE DEALER STATED THE WELD BROKE OFF FROM THE FLOORBOARD. UPDATED 01/03/11
LATCHES/LOCKS/LINKAGESSeptember 14, 2010
FRONT PASSENGER DOOR CANNOT OPEN, INTERIOR AND EXTERIOR HANDLES DO NOT RELEASE LATCH. PASSENGER IS TRAPPED IN VEHICLE. THE POWER (SOLENOID) AND MANUAL (KEY) LOCKING MECHANISM ACTIVATES/WORKS, BUT DOES NOT ALLOW DOOR TO BE OPENED. *TR
SUSPENSION,SERVICE BRAKES, HYDRAULICAugust 29, 2010
HI,I'M NOT SURE IF THIS IS THE CORRECT SITE FOR ME TO BE WRITING BUT I BOUGHT A 1999 FORD EXPLORER FROM A DEALER IN NEW BOSTON ON OR AROUND 7/23/2010 IT HAD 113,027 MILES ON IT, I WAS TOLD IT WAS FULLY INSPECTED WITH NO ISSUES AND THEY PUT A SAFETY INSPECTION STICKER ON IT. ON 8/13/2010 I DROPED SAID FORD OFF AT AUTO FAIR FORD IN MANCHESTER, N.H. TO HAVE THE VEHICLE CHECKED OUT WITH APPR. 113850 MILES ON IT AND THEY FOUND MULTIPLE SAFETY FAILURES AND VIOLATIONS SUCH AS BAD BAD BALL JOINTS, EMERGENCY BRAKE WAS INOPERABLE, BRAKE LINE LEAKS AND WORN BRAKES THAT COULD NOT HAVE PAST INSPECTION AMOUNG OTHER SAFETY INSPECTION ISSUES. IT ENDED UP COSTING ME ABOUT $2700.00FOR MOSTLY SAFETY REPAIRS.HOW CAN A SAFETY INSPECTOR ISSUE A SAFETY STICKER WITH THESE PROBLEMS? DO I HAVE ANY KIND OF RECOURSE AND IF SO TO WHOM OR TO WHAT AGENCY COULD I CONTACT? THANK YOU FOR ANY AND ALL HELP [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
SEATSAugust 24, 2010
TL* THE CONTACT OWNS A 1999 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BECAME DETACHED FROM THE MOUNTING BRACKET OF THE BASE. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER WHERE HE WOULD BE LIABLE FOR ANY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 160,000. UPDATED 12/21/10*BF THE CONSUMER STATED HE FIXED THE SEAT AT HIS EXPENSE. UPDATED 12/29/10
ENGINE AND ENGINE COOLINGAugust 17, 2010
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, A FIRE IGNITED UNDER THE HOOD. THE CONTACT MOVED THE VEHICLE OFF THE ROADWAY AND SHUT OFF THE ENGINE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE BEFORE IT EXPLODED. THE FIRE DEPARTMENT WAS CALLED TO ASSIST. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK LOT. THE VEHICLE WAS NEVER EXAMINED FOR THE CAUSE OF FAILURE. THE MANUFACTURER ADVISED THAT THEY WOULD NOT ASSIST UNLESS THE CONTACT WAS ABLE TO PROVIDE PROOF THAT THE FIRE WAS CAUSED BY A MANUFACTURER'S DEFECT. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
Fire reported
NHTSA #10349955STRUCTUREAugust 6, 2010
I DRIVE A 1999 FORD EXPLORER AND COMING HOME FROM WORK LAST NIGHT THE BRACKET THAT ATTACHES THE ACCELERATOR PEDAL TO THE FIREWALL SHEARED OFF. MY ACCELERATOR PEDAL WAS LEFT DANGLING AND I COULD NOT DRIVE THE VEHICLE ANY MORE. COULD HAVE BEEN DANGEROUS HAD I BEEN ON THE INTERSTATE. IT APPEARS LIKE THREE LITTLE RIVETS HOLD THE BRACKET TO THE FIREWALL. *TR
POWER TRAINAugust 3, 2010
TRANSMISSION FAILURE REVERSE GEAR AT 115K MILES IN JULY 2010. *TR
VEHICLE SPEED CONTROLAugust 2, 2010
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THE HE WAS PULLING INTO A PARKING SPACE WHEN THE VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS INVESTIGATED THROUGH THE CONTACT'S INSURANCE COMPANY AND IT WAS DISCOVERED THAT THE FIRE ORIGINATED FROM THE CRUISE CONTROL WIRING. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Fire reported
NHTSA #10346784ELECTRICAL SYSTEMJuly 21, 2010
I WAS DRIVING ON A CITY STREET WHEN I BEGAN TO SMELL SOMETHING ELECTRICAL WAS BURNING. I PULLED OVER INTO A STORE PARKING LOT AND TURNED THE ENGINE OFF. I OPENED THE HOOD AND BLACK SMOKE WAS POURING OUT. I ALSO SAW A SMALL RED FLAM SO I RAN INTO A DENTIST OFFICE THAT WAS LOCATED IN THE PARKING LOT TO GET A FIRE EXTINGUISHER. WHEN I REOPENED THE HOOD THE ENTIRE ENGINE WAS ON FIRE. THE FIRE WAS UNDER THE CAR AND FLAMES WERE ABOUT 2 FEET HIGH. I USED THE FIRE EXTINGUISHER UNTIL AN OFFICER CAME AND THEN THE FIRE DEPARTMENT ARRIVED. THEY THEN RAN THERE HOSE ON THE ENGINE A TO ENSURE THE FIRE WAS OUT. *TR
Fire reported
NHTSA #10344508FUEL SYSTEM, GASOLINEJuly 20, 2010
1999 FORD EXPLORER. CONSUMER REQUESTS REIMBURSEMENT FOR RECALL REPAIRS THAT WERE DONE ON HIS VEHICLE. *TGW RECALL # 06E056000. *JB
SUSPENSIONJune 10, 2010
I HAVE A 1999 FORD WINDSTAR AND IT HAS ABOUT 155,000 MILES ON IT. MY WIFE WAS COMING HOME WITH FIVE OF MY SIX KIDS AND TURNED OFF OF THE 4-LANE HIGHWAY ONTO OUR EXIT FOR OUR HOUSE AND THE REAR AXLE BROKE..IF SHE HAD STAYED ON THE 4-LANE AT 65 M.P.H. WE COULD'VE HAD MULTIPLE INJURIES OR EVEN DEATHS !! I HAVE REVIEWED ALL KINDS OF COMPLAINTS ON THE SAME PROBLEM...WHY HAVEN'T THERE BEEN ANY RECALLS. *TR
STRUCTUREMay 21, 2010
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCH WINDOW EXPLODED UNEXPECTEDLY. THE CONTACT WAS UNDER THE IMPRESSION THAT SOMEONE HAD BROKEN THE WINDOW AND CONTACTED THE POLICE. THE POLICE ADVISED THEY WERE UNABLE TO DETERMINE WHAT CAUSED THE BREAKAGE. THE FAILURE AND CURRENT MILEAGES WERE 189,000.
Crash reported
NHTSA #10331532STEERINGApril 25, 2010
SON WAS DRIVING TO SCHOOL. MANEUVERED TO AVOID CONTACT WITH A DEER AND HE LOST CONTROL. TIRE BURST AND FRONT END COLLAPSED. HE DIDN'T MAKE CONTACT WITH ANY OBJECT. CALLED TRIPLE A TO HAVE VEHICLE TOWED. TOW DRIVER IMMEDIATELY NOTICED AFTER PLACING VEHICLE ON HIS TRUCK THAT PART OF THE INNER OPERATIONS OF THE INTERMEDIATE STEERING CONTROL ARM ON ONE SIDE HAD CORRODED AND BROKE. HE STATED THAT THIS IS WHY OUR SON WAS NOT ABLE TO CONTROL THE VEHICLE. HE SUGGESTED FOR US TO CALL THE MAKER OF THE VEHICLE AND SEE IF THE PART IS ON RECALL AND TO TAKE PICTURES BECAUSE THIS WAS A COMPONENT OF THE VEHICLE THAT SHOULDN'T HAVE GONE BAD. THE STEERING AND BRAKES WERE COMPLETELY SEVERED WHEN THIS PART OF THE STEERING CORRODED AND SNAPPED UPON A SIMPLE MANUEVER. WE HAVE NOT HAD THE VEHICLE REPAIRED BECAUSE WE HAVE BEEN ADVISED THAT THIS IS A PRODUCT LIABILITY SITUATION BY AN ATTORNEY. OUR SON WAS NOT INJURED. AND ALL OF THE DAMAGE IS UNDERNEATH THE VEHICLE. THIS IN OUR OPINION IS A VERY SERIOUS SAFETY ISSUE. IF HE HAD BEEN GOING ANY FASTER ON THE MAIN HIGHWAY THE OUTCOME WOULD HAVE BEEN MUCH DIFFERENT BECAUSE OF THIS CORROSION OF THE INNER AREA OF THIS PART OF THE STEERING MECHANISM. *TR
VISIBILITYMarch 30, 2010
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING AT SPEEDS OF 60 MPH IN INTENSE RAINY WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED. THE CONTACT STATED THAT WHEN THE FAILURE OCCURRED, THE INTERIOR LIGHTS, POWER LOCKS AND 4-WHEEL DRIVE SYSTEM FAILED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE WINDSHIELD MOTOR WAS REPLACED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 11,000.
SEATSMarch 16, 2010
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE VEHICLE WAS PARKED WHEN THE CONTACT OBSERVED THE RECLINER BOLT WHICH SECURED THE DRIVER SEAT BACK WAS BROKEN CAUSING THE SEAT TO COLLAPSE IN A BACKWARD POSITION. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 03V281000 (COMPONENT: SEATS: FRONT ASSEMBLY: RECLINER). THE AUTHORIZED DEALER WAS NOTIFIED AND STATED THERE WAS A PRIOR RECALL REMEDY REPAIR PERFORMED ON THE VEHICLE. THE RECALL SERVICE REPAIR FAILED TO CORRECT THE SAFETY DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE AND CURRENT MILEAGES WERE 89,000.
VEHICLE SPEED CONTROLMarch 4, 2010
WHILE DRIVING DOWN THE HIGHWAY, THE GAS PEDAL FELL OFF THE FIREWALL . THE SPOTWELD ON THE BRACKET CAME APART, AND LEFT THE GAS PEDAL HANGING ON IT'S SIDE. *TR
POWER TRAINFebruary 18, 2010
1999 FORD EXPLORER- REVERSE WENT OUT IN TRANSMISSION, THEN AFTER SPENDING 1500. TO GET THAT FIXED , WORKED GOOD FOR AWHILE, NOW THE O/D LIGHT FLASHES AND WON'T KICK INTO OVERDRIVE, NOW I AM TOLD I NEED A NEW TRANSMISSION. THIS VEHICLE ONLY HAS 110,000 MILES SHOULD NOT BE ON IT'S 3RD TRANSMISSION FIX.. VERY DISAPPOINTED ! *TR
AIR BAGSFebruary 14, 2010
1999 FORD EXPLORE WITH THE AIR BAG LIGHT ON. *TR
EXTERIOR LIGHTINGFebruary 11, 2010
THERE WERE SMOKE FROM STEERING COLUMN. TO BE EXACT, FROM "HAZARDS BUTTON" ON TOP OF STEERING COLUMN BEHIND STEERING. IT HAPPENED SEVERAL TIMES BUT ONLY FEW SECONDS AND STOP. MY GARAGE MECHANIC CHANGED ASSEMBLY WITH "TURN SIGNAL WIPER SWITCH" AND I THINK FIXED IT. IT IS SCARY SINCE IT HAPPENED WHILE DRIVING HIGH SPEED. *TR
POWER TRAINJanuary 14, 2010
TRANSMISSION SLIPPING WHILE TRYING TO ENTER ON RAMP ON BUSY HIGHWAY SOUNDS TRIVIAL HOWEVER ENDANGERING LIVES OF OCCUPANTS OF MANY VEHICLES. *TR
LATCHES/LOCKS/LINKAGESNovember 23, 2009
1999 FORD EXPLORER - THE DOORS LOCK BECOME STUCK - NEITHER OPENING WITH THE KEY MANUALLY, KEY CODE, OR REMOTE FROM THE INSIDE OR THE OUTSIDE. THE DRIVERS SIDE DOOR AND THE DOOR IN THE BACK ON THE DRIVERS SIDE JUST STOPPED WORKING THE DOOR IN THE REAR ON THE PASSENGER SIDE OPENS FROM THE OUTSIDE; THE DRIVERS SIDE DOOR DOES NOT OPEN AT ALL. IN ATTEMPT TO FREE MYSELF FROM THE CAR I BROKE THE INTERNAL DOOR HANDLE. THIS IS A COMMON COMPLAINT AND IT IS UNSAFE AND EXPENSIVE FOR THE OWNERS TO FIX. PLEASE REFERENCE THIS WEBSITE TO SEE THE NUMEROUS OTHER FORD CONSUMERS THAT ARE EFFECTED BY THIS PROBLEM JUST ON THIS ONE FORUM THERE ARE MORE FORUMS THAN THIS FOR ALMOST ALL THE FORD MODELS: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/1998/ACCESSORIES-INTERIOR/DRIVERS_DOOR_WONT_UNLOCK.SHTML. *TR
VEHICLE SPEED CONTROLNovember 13, 2009
MY DAD GAVE ME HIS 1999 FORD EXPLORER LAST YEAR AND IT WAS RUNNING FINE UNTIL WE WERE AWAKEN BECAUSE THE TRUCK WAS ON FIRE. WE CALLED 911 AND THE POLICE AND FIRE CAME OUT AND THE FIRE WAS PUT OUT BEFORE ANYTHING BUT THE TRUCK WAS DAMAGED AND ACCORDING TO THE INSURANCE COMPANY THE TRUCK IS TOTALED. WE NEVER GOT A RECALL NOTICE AND I WANTED TO FIND OUT IF FORD IS LIABLE IN ANY WAY? *TR THANKS
Fire reported
NHTSA #10292121POWER TRAINNovember 12, 2009
FRONT END DIFFERENTIAL BEARINGS FREEZING UP. *TR
STEERING,ELECTRICAL SYSTEMNovember 3, 2009
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE PROCEEDING FROM A COMPLETE STOP AT 10 MPH SMOKE BEGAN EMANATING FROM THE STEERING COLUMN. A WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT CONTROL PANEL FOR A VERY BRIEF PERIOD OF TIME. HE CONTINUED VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 170,000. THE CURRENT MILEAGE WAS 175,000. UPDATED 12/08/09. *LJ UPDATED 12/10/09.*JB
TIRESOctober 26, 2009
TIRE BLOW OUT RESULTING IN CRASH. *TR
Crash reported
NHTSA #10289909ENGINE AND ENGINE COOLINGOctober 18, 2009
I WANT TO FILE A COMPLAINT WITH FORD BECAUSE I HAVE 1 1999 FORD EXPLORER XLT AND THE TIMING GUIDE IS GOING OUT AGAIN FOR THE THIRD TIME. I THINK THAT FORD SHOULD DO SOMETHING ABOUT THIS...I KNOW PEOPLE THAT NEVER HAVE TO REPLACE THEIR TIMING CHAIN GUIDES AND IM REPLACING MINE FOR THE THIRD TIME... *TR
TIRESSeptember 18, 2009
TL* THE CONTACT OWNS A 1999 FORD EXPLORER WITH WILDERNESS TIRES, SIZE P255/70/R16. HE STATED THAT WHILE DRIVING 70 MPH THE DRIVER SIDE REAR TIRE BLEW OUT. AS A CONSEQUENCE THE VEHICLE ROLLED OVER AND WAS COMPLETELY DESTROYED. HE WAS TAKEN TO THE HOSPITAL AND SUSTAINED SEVERE INJURIES. THE TIRE THAT FAILED WAS THE SPARE TIRE INSTALLED BY THE DEALER. A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 105,000.
Crash reported2 injury(ies)
NHTSA #10284533SEATSAugust 25, 2009
THIS BOLT WAS REPLACED ON MY VEHICLE IN JAN 2004 AS PART OF THE RECALL. THE NEW BOLT THAT WAS INSTALLED FRACTURED CREATING A VERY SERIOUS CRASH RISK. FORD SAYS THEY WILL ONLY REPLACE ONCE. AUTO RECALL DATE: AUG 05, 2003 VEHICLE COMPONENT: SEATS:FRONT ASSEMBLY:RECLINER ESTIMATED VEHICLES AFFECTED: 1552880 MODEL AFFECTED 1999 FORD EXPLORER 1999 FORD EXPLORER DEFECT SUMMARY: ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HIGH BACK SEATS, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. IF THE BOLT FRACTURES AND DOES NOT JAM IN THE SEAT BACK FRAME, THE SEAT BACK MAY RECLINE UNTIL IT MAKES CONTACT WITH AN OBJECT BEHIND THE SEAT, SUCH AS THE SECOND ROW SEAT CUSHION. DEFECT CONSEQUENCE: THE DRIVER COULD POTENTIALLY LOSE CONTACT WITH THE STEERING WHEEL OR FOOT PEDALS DURING SUCH AN EVENT, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE DRIVER SEAT UPPER BOLT WITH A METAL SPACER AND BOLT. IN ADDITION, SEATS WITH TUBULAR BACK FRAMES WILL HAVE THE FULLY THREADED LOWER RECLINER BOLT REPLACED WITH A PARTIALLY THREADED BOLT. OWNER NOTIFICATION BEGAN ON AUGUST 29, 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673. ESTIMATED VEHICLES AFFECTED: 1552880 NOTES: FORD MOTOR COMPANY 03S04. *TR
STEERINGAugust 20, 2009
SMOKE COMING FROM STEERING COLUMN WHILE DRIVING ON FREEWAY,ALSO WHEN SIGNAL IS ACTIVATED . THIS IS THE FOURTH TIME. HAVE NOT SEEN ANY RECALLS OF THIS MATTER. *TR
VISIBILITYJuly 29, 2009
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHEN THE CONTACT OPENED THE REAR HATCH, THE GLASS SUDDENLY EXPLODED EVERYWHERE. THERE WERE PIECES OF GLASS THAT WERE EIGHT INCHES IN DIAMETER. THE GLASS SHATTERED WITH SUCH GREAT FORCE THAT SOME OF THE PIECES STRUCK AND CRACKED THE FRONT WINDSHIELD. THE CONTACT SUSTAINED POWDER BURNS TO THE FACE AND SHOULDERS, AS WELL AS SMALL CUTS. SHE HAS NOT TAKEN THE VEHICLE TO A DEALER OR A MECHANIC, BUT THE INSURANCE COMPANY STATED THAT THEY WERE FAMILIAR WITH THIS TYPE OF FAILURE. THE CONTACT BELIEVES THAT A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 143,077.
1 injury(ies)
NHTSA #10278694EXTERIOR LIGHTINGJuly 21, 2009
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SMOKE WHEN THE TURN SIGNALS WERE UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MULTI-FUNCTION SWITCH WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 00V072000 AND WAS ABLE TO HAVE THE MULTI-FUNCTION SWITCH REPLACED AGAIN AT THE MANUFACTURER'S EXPENSE. THE FAILURE RECURRED A THIRD TIME, BUT THE MANUFACTURER REFUSED TO ASSUME LIABILITY SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 93,113.
Fire reported
NHTSA #10277626SEATSJuly 16, 2009
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER'S SIDE HIGH BACK SEAT COLLAPSED BACKWARDS. THE SEAT RECLINER MECHANISM WAS THE CAUSE OF THE FAILURE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO RESUME DRIVING IN AN UPRIGHT POSITION. THE FAILURE OCCURRED WITHOUT WARNING. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT BEEN REPAIRED AND IS CURRENTLY NOT BEING DRIVEN. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 128,000.
POWER TRAINJune 19, 2009
1999 FORD EXPLORER SPORT 112,750 MILES. CAR FINE TUESDAY NIGHT. UPON LEAVING DRIVEWAY WEDNESDAY MORNING, REVERSE WAS GONE, BUT FORWARD GEARS FINE--NO NOISE, NO LEAKS. VEHICLE HAS BEEN MAINTAINED. UPON LEAVING TO DRIVE TO GET IT DIAGNOSED FOR REPAIR, NOISES OCCURRED, THEN FLUID LEAKED. A COMPONENT BLEW A HOLE IN TRANSMISSION CASE. TRANSMISSION NEEDED REPLACEMENT. UPON RESEARCHING THIS PROBLEM, I FOUND TENS OF THOUSANDS OF SIMILAR COMPLAINTS FOR THIS VEHICLE--MOSTLY 2002 MODELS, THOUGH ALL YEARS WERE REPRESENTED. MANY EXPERIENCED SIMILAR PROBLEMS PRIOR TO 50,000 MILES OF USE. APPARENTLY THIS VEHICLE IS CALLED "EXPLODER" BY REPAIR SHOPS AND FORD DEALERSHIP SERVICE DEPARTMENTS. A PROBLEM OF THIS MAGNITUDE CLEARLY NEEDS ADDRESSING,, AND IT IS OBVIOUS THAT THE FORD MOTOR CO. WILL NOT DO IT, AS THEY HAVE BEEN AWARE OF THIS PROBLEM FOR YEARS AND HAVE MADE NO MODIFICATIONS TO PREVENT IT FROM HAPPENING--IT SEEMS THAT THEY SIMPLY DO NOT CARE TO TAKE THE TIME, MONEY AND EFFORT [MOSTLY THE MONEY, I'M SURE] TO REMEDY THIS PROBLEM--THEY JUST WILL NOT CARE UNLESS FORCED TO--AND YOU ARE THE ONLY ONES WHO CAN FORCE THEM TO DO SOMETHING. I AM LOOKING INTO STARTING A CLASS-ACTION SUIT PRESENTLY. PLEASE DO NOT MAKE IT NECESSARY TO CONTINUE.... *TR
VISIBILITYJune 15, 2009
WINDSHIELD WIPERS COULD NOT BE TURNED ON. *TR
EQUIPMENTApril 19, 2009
NOISE ON THE DRIVER'S SIDE OF CAR WAS SLIGHT UPON PURCHASE. SECOND DAY I RETURNED TO DEALER. DEALER REFUSED TO TAKE THE CAR BACK.. DEALER TOLD ME TO TAKE THE CAR TO THEIR REPAIR SHOP. REPAIR COMPANY STATED IT WAS AIR CONDITIONER AND TO UNHOOK AIR-CONDITIONER. I REFUSED. LATER THE TIRE BLEW OUT AND I REPLACED THE TIRE. A FEW MONTHS LATER THE SHIFTING OF THE CAT INTO PARK AND REVERSE BEGAN TO BECOME DIFFICULT. I ENDED UP STRANDED ON THE HIGHWAY. THE CAR HAD A GAS TANK PROBLEM AS WELL; AS IF THE CAR MAY HAVE BEEN IN AN ACCIDENT. I AM HAVING THE DMV CHECK INTO THIS MATTER AS THE CAR HAD TO BE TOWED AND THE COMPANY STILL WANTS AN UNREASONABLE AMOUNT TO BE PAID TO THEM, WHILE OTHER DEALERS STATE IT WAS ONLY WORTH $1,000 AND ON "ITS LAST LEG". I PURCHASED THE CAR LAST FEBRUARY FOR $5,000. *TR
1 injury(ies)
NHTSA #10266003STRUCTUREApril 3, 2009
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT HOOD OF THE VEHICLE WOULD NOT REMAIN OPEN IN A FIXATED POSITION. IF THE HOOD COLLAPSES ONTO A PERSON, HE OR SHE COULD BE SERIOUSLY INJURED OR KILLED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE CAUSE OF THE FAILURE WAS THE FRONT HOOD LIFT CYLINDER. SHE HAS NOT HAD THE VEHICLE INSPECTED. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 82,000. UPDATED 4/23/09 *CN UPDATED 04/28/09.*JB
TIRESMarch 5, 2009
WHILE DRIVING ON THE HIGHWAY AT 70 MPH MY HUSBAND NOTICED OUR 1999 FORD EXPLORER NOT DRIVING RIGHT. HE PULLED ONTO A SIDE ROAD TO TAKE THE SCENIC ROUTE HOME. HE WAS GOING 50 MPH, WITH OUR 3 YEAR OLD IN THE CAR, AND THE SIDEWALL BLEW COMPLETELY OFF THE TIRE. THE ENTIRE SIDEWALL SEPARATED FROM THE TREAD AND BEAD. THANK GOODNESS IT WAS THE BACK PASSENGER TIRE THAT BLEW OTHERWISE THE OUTCOME WOULD HAVE BEEN DIFFERENT. AS IT WAS NOBODY WAS HURT. HE COULD BARELY CONTROL THE SUV AS IT WAS. THE TIRE HAS ONLY BARELY 6000 MILES ON IT. WHEN WE CALLED THE STORE WHERE IT WAS PURCHASED THEY SAID EVEN THOUGH WE PAID FOR THE ROAD HAZARD WE STILL HAD TO PAY FOR A NEW TIRE. *TR
POWER TRAINFebruary 2, 2009
MY TRANSMISSION IS SLIPPING ESPECIALLY ON THE HIGHWAY O/D LIGHT FLASHES ON AND OFF. THERE ARE MANY MANY COMPLAINTS ON GOOGLE WITH PEOPLE WHO HAVE HAD THE SAME PROBLEM. SOME HAVE HAD THE TRANSMISSION STICK LEADING TO CRASHES. FORD SHOULD HAVE A RECALL AND BE MAKE TO FIX THESE BEFORE THEY KILL SOMEONE, IF THEY HAVEN'T ALREADY. FORD IS VERY AWARE OF THIS ISSUE, AND NHTSA NEEDS TO HOLD THEM ACCOUNTABLE AND GET OUR VEHICLES REPAIRED!!! *TR
ENGINE AND ENGINE COOLINGJanuary 9, 2009
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE RPM'S INCREASED TO OVER 3,000 RPM'S. THE RPM'S WOULD NOT DECREASE UNTIL HE ARRIVED AT THE DEALER. WHILE DRIVING AND ATTEMPTING TO CONTROL THE VEHICLE, HE DEPRESSED THE BRAKE PEDAL TO REDUCE THE SPEED OF THE VEHICLE. THE DEALER STATED THAT HE NEEDED TO REPLACE THE IAC VALVE, THROTTLE BODY ASSEMBLY, HOUSING, AND THROTTLE PLATE. THEY ALSO REPLACED THE CHECK ENGINE WARNING INDICATOR AND RESET THE COMPUTER. THE FAILURE MILEAGE WAS 124,554.
LATCHES/LOCKS/LINKAGESJanuary 6, 2009
1999 FORD EXPLORER DRIVERS DOOR LOCK/LATCH WILL NOT OPEN. BROKEN SPRING FOUND INSIDE DOOR, NOT FIXED, EXPENSIVE TO FIX. DEATHTRAP FOR TRAPPED DRIVERS IN ACCIDENT, VERY INCONVENIENT FEELING TRAPPED INSIDE DUE TO FAULTY DOOR LATCH/LOCK. NOT SAFE, ESPECIALLY WITH ALREADY RECALL OF INSTANT FIRE AT ANYTIME DUE TO RECALL OF CRUISE CONTROL. *TR
VISIBILITYDecember 29, 2008
TL*THE CONTACT OWNS 1999 FORD EXPLORER. HIS REAR WINDSHIELD WIPER STOPPED WORKING AND HIS FRONT WINDSHIELD WIPERS WORK INTERMITTENTLY. A LOCAL MECHANIC STATED THAT THERE WAS A PROBLEM WITH THE GEM MODULE AND THEY COULD NOT REPAIR IT. THE CONTACT NOTICED THAT THERE WAS A RECALL ON THE WINDSHIELD WIPERS; HOWEVER, IT HAS NOT BEEN DIAGNOSED BY A FORD DEALER. THE CONTACT DOES NOT KNOW WHEN HE WILL HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS NOT AVAILABLE.
POWER TRAINNovember 25, 2008
NO MY TRANNY IS NOT WORK CORRECTLY. *TR
POWER TRAINNovember 20, 2008
FORD EXPLORER 1999... O/D BLINKING, TRANSMISSION MISSED 2ND OR 3RD GEARS, FIXED COUPLE TIMES INCLUDING SWITCHES, SOLENOID,ETC. THE MECHANIC SUGGEST TO REPLACE TRANSMISSION, BUT NOT GUARANTEE THAT WILL FIX IT. *TR
ELECTRICAL SYSTEMOctober 3, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE GEM CONTROLLED ELECTRONIC FUNCTION FAILED, WHICH CAUSED THE WINDSHIELD WIPERS TO STOP WORKING. THE DEALER STATED THAT THEY DIDN'T KNOW ANYTHING ABOUT IN NHTSA CAMPAIGN ID NUMBER 00V072000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. AS OF OCTOBER 3, 2008, THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 99,589. UPDATED 05/08/09. *LJ UPDATED 05/11/09.*JB
TIRESSeptember 29, 2008
TWO TIRES HAVE COME APART AND HAD A BLOWOUT AT HIGHWAY SPEEDS OF 55 TO 70 MPH. THIS WAS TWO SEPARATE INCIDENTS. ONE TIRE WAS REPLACED AND WE ARE DEALING WITH THE OTHER NOW. DAMAGE TO CAR. *TR
POWER TRAINSeptember 23, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHENEVER THE CONTACT ATTEMPTS TO PLACE THE VEHICLE INTO DRIVE, IT FUNCTIONS AS IF IT IS IN NEUTRAL. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 72,204.
POWER TRAINSeptember 23, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE CONSTANTLY ATTEMPTING TO SHIFT THE VEHICLE INTO DRIVE, IT FAILED TO PROPERLY SHIFT INTO GEAR. AS A CONSEQUENCE, THE VEHICLE DRIFTS INTO NEUTRAL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS INFORMED THAT THE TRANSMISSION MAY NEED TO BE REPLACED. SHE IS IN THE PROCESS OF CONTACTING AN AUTHORIZED DEALER TO HAVE THE VEHICLE INSPECTED. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 118,000.
POWER TRAINSeptember 23, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT NOTICED THAT WHENEVER SHE PLACES THE VEHICLE INTO DRIVE, IT FUNCTIONS AS IF IT WAS IN NEUTRAL. THE VEHICLE WILL NOT OPERATE WHILE IN THE NORMAL DRIVING GEAR. THE DEALER HAS NOT DIAGNOSED THE VEHICLE. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 80,000. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB
VEHICLE SPEED CONTROLSeptember 11, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN SMOKING AND THEN BURST INTO FLAMES. THE ENGINE CAUGHT FIRE. THE CONTACT EXITED THE VEHICLE AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE POLICE STATION. THE FAILURE MILEAGE WAS 115,933.
Fire reported
NHTSA #10241905POWER TRAINJuly 31, 2008
O/D LIGHT STARED FLASHING AND IT WOULDN'T SHIFT OUT OF THE LOWER GEAR. PAID AROUND $1400 TO HAVE SOME BANDS REPLACED IN THE TRANS AND THE COMPUTER FLASHED. NOW HAS A HESITATION BETWEEN 30 AND 40 MPH. TRANSMISSION ISSUE. *TR
FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS,UNKNOWN OR OTHERJuly 24, 2008
WHEN IT IS HOT OUTSIDE, THE CAR WILL NOT START. IT JUST CRANKS AND CRANKS,BUT, WILL NOT TURN OVER.....AS IF IT WAS OUT OF GAS WHEN IT IS NOT. THERE ARE MANY TRICKS TO GETTING THIS THING TO START THOUGH. IF THE WINDOWS ARE ROLLED UP ALL OF THE WAY, AND IT HAS NOT BEEN DRIVEN BEFORE NOON, IT WONT START. IF I DRIVE IT IN THE MORNING WHEN IT IS COOL OUTSIDE, IT WILL ALMOST ALWAYS START LATER IN THE DAY. IF I DON'T DRIVE IT UNTIL THE AFTERNOON, AND THE WINDOWS HAVE BEEN LEFT DOWN AND IT IS PARKED IN THE SHADE, IT WILL ALMOST ALWAYS START. THIS PROBLEM HAS BECOME A NIGHTMARE. I HAVE HAD IT IN THE SHOP 2 DIFFERENT TIMES AND THEY HAVE YET TO FIGURE OUT WHAT IS CAUSING THIS TO HAPPEN. THEY HAVE REPLACED RELAY SWITCH'S AND FUEL FILTER, BUT HAS NOT HELPED. I HAVE NOTICED THE "THEFT LIGHT" BLINKS RAPIDLY WHEN IT WONT START, EVEN THOUGH I HAVE NO THEFT DEVICE ACTIVATED IN THE VEHICLE!!! THE AIR BAG LIGHT COMES ON AND OFF WHEN IT FEELS LIKE IT, THE DRIVER SIDE WINDOW DOESN'T ROLE DOWN HALF THE TIME, AND THE SEAT BELTS IN THE BACK SEAT "LOCK UP" EVERY TIME SOMEONE USES THEM TO THE POINT WHERE WHOM EVER IS USING IT HAS TO TAKE IT OFF AND LET IT RETRACT ALL THE WAY TO GET IT TO UNLOCK. THIS HAPPENS SEVERAL TIMES DURING A TRIP IN THE CAR. I AM OVER ALL DISAPPOINTED WITH THE CAR AT THIS POINT, AND WOULD LOVE TO SELL IT, BUT, I CAN NOT PREDICT FROM DAY TO DAY IF IT WILL EVEN START FOR A BUYER TO TEST DRIVE IT!!!! THE STARTING ISSUE HAS BEEN GOING ON FOR A FEW MONTHS, THE OTHER ISSUES HAVE BEEN HAPPENING FOR ALMOST A YEAR NOW. *TR
VEHICLE SPEED CONTROLJune 30, 2008
FIRE IN ENGINE COMPARTMENT 4:00AM IN MORNING. *TR
Fire reported
NHTSA #10232745TIRESJune 20, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE VEHICLE HAS GOODYEAR WRANGLER RTS TIRES, SIZE 235/75R15. THE CONTACT STATED THAT THE REAR PASSENGER SIDE TIRE APPEARED TO BE FLAT. THE CONTACT REPLACED THE TIRE WITH THE SPARE AND DROVE TO THE DEALER. THE DEALER STATED THAT THE TIRE WAS UNDER-INFLATED, WHICH CAUSED THE TIRE TO EXPLODE. THE DEALER ALSO STATED THAT THIS TYPE OF FAILURE WAS COMMON AT THIS TIME OF YEAR. THE CURRENT AND FAILURE MILEAGES WERE 121,000. UPDATE 09/10/08 *CW THE TIRE HAD A BUBBLE ON THE SIDE. THE CONSUMER STATED THIS WAS THE SECOND TIME HE A PROBLEM WITH THE TIRE. UPDATED 09/19/08. *JB
POWER TRAINJune 17, 2008
MY TRUCK BEGAN REVVING FOR NO REASON, IT ONLY HAPPENS BELOW 40 MPH. IT DOESN'T ALWAYS HAPPEN AND HAPPENS MORE WHEN IT IS COLD OUTSIDE. A FEW WEEKS BACK, I COULDN'T DRIVE FORWARD, I HAD TO BACK UP AND THEN IT FINALLY DECIDED TO GO FORWARD. I JUST TOOK THE TRUCK IN AND HAD A NUMBER OF THINGS CHECKED AND REPLACED. I WAS TOLD THAT THE TRANSMISSION IS GOING AND IT IS JUST A MATTER OF TIME. I DON'T UNDERSTAND WHY FORD IS NOT DOING ANYTHING ABOUT THE PROBLEMS WITH THEIR TRANSMISSIONS. I DO NOT HAVE MONEY TO THROW AWAY ON A NEW TRANSMISSION, ESPECIALLY WITH THE PRICE OF GAS. PLEASE FIX THESE PROBLEMS. *TR
SUSPENSIONJune 3, 2008
FRONT AND REAR BALL JOINTS WENT BAD. *TR
POWER TRAINMay 28, 2008
A FEW MONTHS A AGO MY SUV STARTED TO MAKE A TAPPING NOISE FROM THE ENGINE ESPECIALLY WHEN IT WAS COLD. IT HAS PROGRESSIVELY GOTTEN WORSE AND IS NOW ALL THE TIME. I HAD THE SUV CHECKED BY A MECHANIC AND WAS TOLD IT WAS THE TIMING CHAIN. AND HE WOULD NOT FIX IT BECAUSE IT WAS TOO INVOLVED AND WAS NOT WORTH IT. PLUS IT WOULD COST ME $1500+. HE EVEN CONTACTED FORD AND WAS TOLD THAT IT WAS A 'PROBLEM' AND THAT THE DEALERSHIP THAT I BOUGHT THE CAR FROM WON'T EVEN TOUCH IT! I WAS TOLD BY A FORD REPRESENTATIVE TO 'DRIVE IT TIL IT DIES' AND I GOT MY MONEY OUT OF IT. THERE IS NOTHING ELSE WRONG WITH MY SUV, NOT EVEN RUST. I CAN'T BELIEVE THAT FORD KNOWS THAT THE TIMING CHAIN IN THIS VEHICLE IS A PROBLEM AND REFUSES TO FIX IT. PLEASE HELP! *TR
LATCHES/LOCKS/LINKAGESMay 28, 2008
THE DRIVER SIDE DOOR LOCK HAS STOPPED WORKING. THE DOOR WILL NOT LOCK AT ALL AT THIS POINT. I HOPE TO GOD THAT NO ONE STEALS MY CAR! ONE OCCASION IT DECIDED TO WORK AND IF I DIDN'T HAVE KEYLESS ENTRY, MY KIDS WOULD HAVE BEEN LOCKED IN THE CAR WITH THE CAR RUNNING. I HAVE NOT ATTEMPTED TO HAVE IT FIX. THIS IS A HUGE PROBLEM, ALONG WITH ALL THE OTHER PROBLEMS THAT I AM HAVING. *TR
ELECTRICAL SYSTEMMay 27, 2008
I DRIVE IN THE AFTERNOON TO THE STORE. THEN I PARK MY CAR IN THE STORE PARKING. 30 MINUTES BEFORE I ARRIVED, HEARD IN THE STORE, THAT ARE LOOKING FOR THE OWNER OF A FORD EXPLORER. WHEN I CAME, MY CAR WAS IN FIRE. THE FIREFIGHTERS ARRIVES AND FINISH THE FIRE. THE CAR LOST IN ALL THE PARTS. *TR
Fire reported
NHTSA #10228965VISIBILITYMay 25, 2008
WINDSHIELD CRACKING AND STATIONARY WINDOW BACK PASSENGER WINDOW BREAKING FOR NO APPARENT REASON. *TR
VISIBILITYMay 5, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE REAR GLASS SUDDENLY SHATTERED INTO PIECES. THERE WERE NO INJURIES. THE DEALER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 111,726. UPDATED 06/02/08 *BF UPDATED 06/02/08 *TR UPDATED 06/03/08
LATCHES/LOCKS/LINKAGESApril 29, 2008
I HAVE A FORD EXPLORER SPORT 1999, THE DOOR LOCKS WON'T UNLOCK WITH THE KEYS (BOTH SIDE DOORS, THE HATCH WORKS FINE) OR THE KEYPAD, WHEN THEY LOCK AFTER STARTING, THE DRIVERS DOOR WON'T UNLOCK WITH THE HANDLE OR THE UNLOCK BUTTON. IT DOES HOWEVER IF YOU HIT THE UNLOCK BUTTON, PUSHING THE UNLOCK BUTTON SEVERAL TIMES WHILE PULLING UP ON THE LOCK - WHICH IS HARD TO GET A HOLD OF, OR THE HANDLE (FOR NOW) I BELIEVE THIS IS A SAFETY ISSUE. IF I HAPPENED TO GET IN AN ACCIDENT, THE DOOR WOULD NOT OPEN IF NEEDED. *TR
VEHICLE SPEED CONTROLApril 28, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED FORD RECALL NOTICE NUMBER 05S28 IN AUGUST OF 2007. THE VEHICLE SPEED CONTROL WAS DEACTIVATED AT THAT TIME; HOWEVER, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE DEALER IS UNSURE AS TO WHEN THE PARTS WILL ARRIVE. THE CONTACT FEELS THAT THE WAIT FOR THE REPAIR HAS EXCEEDED A REASONABLE AMOUNT OF TIME. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. UPDATED 05/21/08 *BF
AIR BAGSApril 22, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY THE DEALER, BUT THE FAILURE STILL PERSISTS. THE CURRENT AND FAILURE MILEAGES WERE 154,000.
STRUCTUREApril 18, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER SIDE DOOR MECHANISM WOULD LOCK, BUT WOULD FAIL TO OPEN FROM THE INSIDE OR OUTSIDE. IN ADDITION, THE PLASTIC CLIP HANGING DOWN WOULD SLIP OUT OF POSITION. THE CONTACT REPAIRED THE FAILURE MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. FORD STATED THAT THERE WERE NO RECALLS FOR THIS FAILURE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 135,000 AND FAILURE MILEAGE WAS 110,000.
VEHICLE SPEED CONTROLApril 10, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. AS OF APRIL 10, 2008, THE CRUISE CONTROL HAS NOT BEEN DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER, CURRENT MILEAGE, AND PURCHASE DATE WERE UNKNOWN.
VEHICLE SPEED CONTROLApril 8, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL. THE DEALER DOES NOT KNOW WHEN THE PART FOR THE RECALL REPAIR WILL BE AVAILABLE. THE SPEED CONTROL SWITCH WAS DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 48,000.
ELECTRICAL SYSTEMApril 2, 2008
TL*- THE CONTACT OWNS A 1999 FORD EXPLORER. WHEN ARRIVING HOME FROM THE STORE THE VEHICLE WAS PARKED AND MINUTES LATER THE VEHICLE WENT UP IN FLAMES. THE FIRE CAME FROM UNDER THE HOOD OF THE VEHICLE. TWO EXPLOSIONS OCCURRED BEFORE THE FIRE DEPARTMENT CAME TO PUT OUT THE FIRE. THE FIRE MARSHAL ADVISED THAT AN ELECTRICAL ISSUE WAS THE SOURCE OF THE FIRE. THE FAILURE MILEAGE WAS 89,999, AND THE CURRENT MILEAGE WAS 90,000.
Fire reported
NHTSA #10223191VEHICLE SPEED CONTROLMarch 26, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. THE SPEED CONTROL WAS DISCONNECTED IN OCTOBER OF 2007. HE HAS CALLED FORD AT LEAST HALF A DOZEN TIMES CONCERNING PART AVAILABILITY AND WAS INFORMED EACH TIME THAT FORD HAD NOT YET RELEASED THE PARTS. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 165,000.
POWER TRAINMarch 24, 2008
SAME 2-3 SHIFT PROBLEM. ESPECIALLY WHEN COLD...GAS IT ON THE ON-RAMP, ALL OF A SUDDEN IT "POPS" OUT OF GEAR AND YOU'RE HOPING SOMEONE DOESN'T SLAM INTO THE SIDE OF YOUR VEHICLE. AFTER MY LAST NEAR DEATH EXPERIENCE, I TOOK IT TO THE DEALER, THEY SAID IT WAS A VALVE BODY GASKET THAT WAS MISSING? (WHERE DID IT GO?) THEY SAID THEY INSTALLED THE UPGRADE KIT AND PUT IN A NEW GASKET, SAID IT WORKED BETTER. ABOUT 4 MONTHS LATER (WHEN IT GOT COLD), IT STARTED AGAIN. WORK & PARTS ARE SUPPOSED TO BE UNDER WARRANTY, BUT THE DEALER "THINKS" IT MIGHT BE SOMETHING ELSE. MY COMPLAINT IS, 4 MONTHS AGO I PAID $900 FOR THEM TO FIX WHAT IS A COMMON PROBLEM WITH THEIR PRODUCT, THE EXACT SAME PROBLEM IS HAPPENING AGAIN AND THEY ARE LOOKING FOR WAYS TO GET MORE MONEY OUT OF ME, OR WORM THEIR WAY OUT OF FIXING WHAT I'VE ALREADY PAID THEM TO FIX. THE TECHNICIAN SUGGESTED IT MIGHT BE AN INTERNAL LEAK, THE TORQUE CONVERTER, THEN SUGGESTED I MIGHT WANT TO REPLACE THE TRANNY. MY RESPONSE WAS YOU HAD IT TORN APART LAST TIME, YOU DIDN'T FIX THE PROBLEM, WHY SHOULD I TRUST YOU NOW? I DON'T SUBSCRIBE TO THE THEOLOGY OF "REPAIR THROUGH ATTRITION". THIS IS A SERIOUS PROBLEM THAT FORD SHOULD ADDRESS OR BE SUED FOR. *TR
VEHICLE SPEED CONTROLMarch 18, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN DECEMBER OF 2007. IN MARCH OF 2008, HE TOOK THE VEHICLE TO THE DEALER FOR REPAIR. THE MECHANIC HAD THE VEHICLE FOR APPROXIMATELY TWO HOURS BEFORE GIVING IT BACK TO THE CONTACT. TWO DAYS AFTER THE REPAIR, THE CONTACT ATTEMPTED TO ACTIVATE THE CRUISE CONTROL, BUT NOTICED THAT IT WAS NOT WORKING. HE CALLED THE DEALER AND WAS INFORMED THAT THEY DID NOT HAVE THE PART FOR THE REPAIR; THEREFORE, THEY DISCONNECTED THE CRUISE CONTROL WITHOUT NOTIFYING HIM. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 79,000.
LATCHES/LOCKS/LINKAGESMarch 12, 2008
I AM HAVING PROBLEMS WITH MY 1999 FORD EXPLORER DRIVERS SIDE DOOR. IT WORKED FINE UP UNTIL A FEW MONTHS AGO. IT STOPPED UNLOCKING WITH THE REMOTE THEN IT EVENTUALLY STOPPED UNLOCKING WITH THE KEY. I HAVE TO NOW REACH THROUGH MY PASSENGER DOOR TO OPEN MY DRIVERS DOOR. I AM AFRAID OF GETTING INTO AN ACCIDENT AND THE ONLY WAY TO GET RESCUED IS FOR SOMEONE TO OPEN MY DRIVERS DOOR TO GET ME OUT. IF IT IS LOCKED, AND IT NORMALLY IS BECAUSE IT LOCKS AUTOMATICALLY WHEN START TO DRIVE, NO ONE WOULD BE ABLE TO GET ME OUT. THIS IS A VERY SERIOUS PROBLEM IF THIS WERE TO HAPPEN. I HAVE LOOKED IT UP ONLINE AND HAVE FOUND THAT QUITE A FEW PEOPLE HAVE HAD THE SAME PROBLEM. TO MAKE THINGS WORSE MY BACK DOOR HAS DONE THE SAME THING EXCEPT I CAN NOT GET IT TO OPEN AT ALL. I HAVE TWO VERY YOUNG KIDS AND I WOULD HATE FOR THEM TO GET TRAPPED INSIDE. I CAN'T OPEN IT FROM THE INSIDE BECAUSE THE CHILD SAFETY LOCK IS ON. ANOTHER SAFETY ISSUE I AM HAVING IS BEING SCARED THAT I WILL BE ON THE PASSENGERS SIDE WHEN UNLOCKING THE DRIVERS SIDE AND MAYBE HAVING SOMEONE ELSE GET INTO THE CAR BEFORE I CAN GET IN AND LEAVE. I HAVE PURCHASED THE PART TO GET IT FIXED BUT I CAN'T AFFORD TO PAY THE DEALERSHIP TO FIX IT FOR ME. IT HAS YET TO GET FIXED BUT I DO PLAN ON GETTING IT DONE SOON. PLEASE HELP WITH THIS PROBLEM. *TR
VEHICLE SPEED CONTROLMarch 10, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE VEHICLE SPEED CONTROL SWITCH WAS DISCONNECTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD BE REPAIRED IN NOVEMBER OF 2007 OR MARCH OF 2008. THE DEALER RECENTLY STATED THAT THEY DO NOT HAVE ANY IDEA AS TO WHEN THE PARTS WILL BE AVAILABLE REGARDING THE VEHICLE SPEED CONTROL RECALL. THE CONTACT STATED THAT THERE IS ONLY ONE DEALER IN HER AREA AND SHE NEEDS THE SPEED CONTROL TO DRIVE ON THE INTERSTATE. THERE HAD BEEN NO FAILURE TO DATE. THE FUEL SYSTEM AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 120,366. UPDATED 04-07-08 *BF
VEHICLE SPEED CONTROLMarch 10, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE PARTS FOR THE RECALL REPAIR ARE UNAVAILABLE. HE HAS NOT HAD THE CRUISE CONTROL DISCONNECTED AND WILL HOLD FORD RESPONSIBLE IF THE VEHICLE CATCHES FIRE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 137,000.
VEHICLE SPEED CONTROLMarch 5, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) IN SEPTEMBER OF 2007. SHE CALLED FORD ON MARCH 5, 2008 AND WAS INFORMED THAT THE PART WOULD BE UNAVAILABLE UNTIL JUNE OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 178,000.
VEHICLE SPEED CONTROLFebruary 28, 2008
1999 FORD EXPLORER WITH RECALL FOR THE SPEED CONTROL. CONSUMER STATED THAT THE DEALER DISCONNECTED THE SPEED CONTROL BUT DID NOT REPAIR THE PROBLEM. HE STATES THAT THE DEALER IS STILL TRYING TO GET THE PARTS TO REPAIR THIS PROBLEM. *KB
VEHICLE SPEED CONTROLFebruary 28, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN NOVEMBER OF 2007. THE DEALER DID NOT HAVE THE PARTS AVAILABLE; HOWEVER, THEY DISCONNECTED THE CRUISE CONTROL. AS OF FEBRUARY 28, 2008, THE PARTS ARE STILL UNAVAILABLE. THE CONTACT STATED THAT IT IS A GREAT INCONVENIENCE FOR THE CRUISE CONTROL NOT TO WORK AND THAT FORD SHOULD HAVE THE PARTS BY NOW. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 135,000.
POWER TRAINFebruary 25, 2008
TRANSMISSION FAILURE, TWICE. FIRST @ 90,000 MILES, SECOND @ 115,000 MILES. *TR
VEHICLE SPEED CONTROLFebruary 20, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE PART WAS UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 138,000.
POWER TRAINFebruary 19, 2008
1999 FORD EXPLORER TRANSMISSION O/D LIGHT FLASHING. TRANSMISSION HAS NOT FAILED YET, BUT IT WON'T BE LONG. I AM WRITING TO ADD MY VOICE TO THE TEN'S OF THOUSANDS OF UNHAPPY FORD CUSTOMERS WHO HAVE HAD THE SAME PROBLEM FOR A DECADE OF FORD TRANSMISSIONS THAT NO ONE SEEMS TO WANT TO HEAR ABOUT OR HELP US WITH. *TR
VEHICLE SPEED CONTROLFebruary 13, 2008
FAILURE TO PERFORM RECALL 05S28 (FUSE HARNESS FOR SPEED CONTROL FIRE PREVENTION) AS PER ORIGINAL RECALL LETTER TO CUSTOMERS. DEALER CLAIMS LACKS OF PARTS. ORIGINAL PART AVAILABILITY WAS TO BE NOV2007, THEN JAN2008, NOT IT IS MAY2008. FORD MOTOR HAS REQUESTED CUSTOMERS TO DISABLE CRUISE CONTROLS ON AFFECTED VEHICLE, BUT IT IS NOT MOVING PROMPTLY TO PROVIDE A SOLUTION. THIS RAISES QUESTION AS TO WHETHER OR NOT FORD MOTOR IS TRYING TO SAVE RECALL COST DUE TO ATTRITION OF AFFECTED VEHICLE OR TO CUSTOMERS GIVING UP ON THE PROCESS. THIS RECALL CAMPAIGN DOES NOT COMPLY WITH THE INTEND OF THE RECALL AGREEMENT SINCE NO COMPLETION TIME IS BEING ADHERED TO. *TR
VEHICLE SPEED CONTROLFebruary 13, 2008
I RECEIVED A RECALL LETTER FROM FORD MOTOR COMPANY IN JULY 2007 FOR A DEFECT IN THE CRUISE CONTROL OF MY 1999 FORD EXPLORER. PER THE RECALL INSTRUCTIONS I TOOK THE VEHICLE TO THE LOCAL FORD DEALER, JONES WEST FORD IN RENO, NV. RATHER THAN FIX THE DEFECT, JONES WEST FORD DISCONNECTED THE RECALL AND SAID THEY WOULD CALL ME WHEN THE PARTS CAME IN. OVER THE NEXT SEVEN MONTHS, AND DESPITE FIVE CALLS, TWO VISITS TO THE DEALER AND TWO CALLS TO THE FORD CORPORATE CUSTOMER SERVICE, FORD HAS REFUSED TO CORRECT THE DEFECT. *TR
VEHICLE SPEED CONTROL,EQUIPMENTFebruary 1, 2008
I RECEIVED A RECALL FROM FORD IN AUG. "07 TO REPLACE THE WIRING IN MY CRUISE CONTROL. I TOOK MY VEHICLE IN SEPT. '07. THEY DISCONNECTED MY CRUISE CONTROL AND STATED THEY DO NOT HAVE THE PART (05S28) TO REPAIR IT. I HAVE BEEN WITHOUT MY CRUISE CONTROL FOR 5 MONTHS. *TR
POWER TRAINJanuary 31, 2008
TRANSMISSION FAILURE 1999 FORD EXPLORER 1. TRANSMISSION STARTED SLIPPING, AFTER A TRANSMISSION FLUSH AT THE VALVOLINE OIL CHANGE COMPANY. MILEAGE ON VEHICLE APPROX 75000 MILES WHEN SERVICE WAS COMPLETED. 2. CATASTROPHIC FAILURE OF TRANSMISSION, RESULTING IN COMPLETE TRANSMISSION REBUILD AT COST OF $3000.00. *TR
EXTERIOR LIGHTINGJanuary 28, 2008
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH AT NIGHT, THE HEADLIGHTS FAILED FOR TEN SECONDS BEFORE RETURNING TO NORMAL. THE CONTACT NOTIFIED THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 110,493. UPDATED 02-25-08 *BF UPDATED *JB
VISIBILITYJanuary 23, 2008
THE WINDSHIELD WIPERS WILL START ON THEIR OWN. WHEN IT HAPPENS, THEY WILL CONTINUE INTERMITTENTLY UNTIL I TURN THE WIPERS ON HIGH THEN TURN THEM BACK OFF. IT IS EXTREMELY INTERMITTENT, SOMETIMES GOING MONTHS BEFORE IT WILL DO IT. HAS BEEN DOING THIS FOR ABOUT A YEAR. *TR
TIRESJanuary 12, 2008
MY 4DR 1999 EXPLORER ROLLED OVER ONE TIME DUE TO A POSSIBLE DEFECTIVE GOODYEAR WRANGLER P235/75R 15 ON RIGHT REAR WHEN IT LOST TIRE PRESSURE WHEN I MADE A LEFT HAND TURN ON A DIRT ROAD CAUSING MINOR INJURIES AND TOTALED IT. I WAS CHARGED WITH ENDANGERING THE WELFARE OF A CHILD WHICH IS MY THREE YR OLD NEPHEW BECAUSE THIS TIRE CAUSED ME TO ROLL MY TRUCK - IT WAS A ACCIDENT BY DUNKLIN COUNTY IN KENNETT, MO. *TR
Crash reported4 injury(ies)
NHTSA #10214588ENGINE AND ENGINE COOLING,POWER TRAIN,VEHICLE SPEED CONTROLJanuary 3, 2008
1999 FORD EXPLORER CAUGHT FIRE. CONSUMER STATES THAT HIS VEHICLE WAS IN THE SHOP FOR ABOUT 5 TO 6 WEEKS GETTING A NEW ENGINE TRANSMISSION AND RADIATOR, AND RECALL REPAIR DONE. THE VEHICLE CAUGHT FIRE A MONTH AFTER THE REPAIRS WERE MADE. *KB
Fire reported
NHTSA #10213904ELECTRICAL SYSTEMDecember 28, 2007
UPON STARTING THE CAR, THE LEFT TURN SIGNAL REMAINED LIT SOLID ON INSTRUMENT CLUSTER AND SMOKE POURED FROM THE STEERING COLUMN. SMOKE CONTINUED AFTER KEY WAS REMOVED IN "OFF" POSITION. WAS CONCERNED THAT FIRE WOULD START. DISCONNECTED BATTERY CABLE AND TOWED TRUCK TO DEALERSHIP. DEALER INSPECTED AND REPLACED MULTIFUNCTION SWITCH AND WIRING HARNESS. DEALER SAID HARNESS CONNECTOR WAS CRACKED. *TR
VEHICLE SPEED CONTROLDecember 19, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE SPEED CONTROL SWITCH WAS DISCONNECTED IN SEPTEMBER OF 2007 UNDER RECALL NUMBER 05S28. THE DEALER STATED THAT THE PART WAS UNAVAILABLE AND DID NOT HAVE A SPECIFIC DATE FOR WHEN IT WOULD ARRIVE. THE MANUFACTURER STATED THAT THEY DID NOT HAVE A RELEASE DATE. THE CONTACT FEELS THAT THIS HAS SURPASSED A REASONABLE TIME FOR THE REPAIR. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 72,000 AND FAILURE MILEAGE WAS 60,000.
POWER TRAINDecember 17, 2007
I PURCHASED A 1999 FORD WINSTAR IN 2005 AND MY TRANSMISSION STARTED TO GO 3 MONTHS AFTER PURCHASE MY WARRANTY HAD EXPIRED AND HAD THE TRANSMISSION REPLACED FOR 1500.00 WHILE SEARCHING YOUR SITE I DISCOVERED MANY DEFECTS AND RECALLS TO MY VAN WHICH I PLAN TO TAKE TO A FORD DEALER. I WANTED TO KNOW IF THERE IS A RECALL FOR 1999 FORD WINDSTAR TRANSMISSIONS. *TR
STEERINGDecember 5, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 45 MPH, THE VEHICLE VEERED INTO THE LEFT LANE THEN THE VEHICLE ROLLED OVER. THE ROAD CONDITIONS WERE WET. THE TOW TRUCK TOWED THE VEHICLE HOME BECAUSE THE CRASH DESTROYED THE VEHICLE. AS OF DECEMBER 5, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THERE WAS A PREVIOUS ROLL OVER CRASH HOWEVER, THE VEHICLE HAD BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 150,000.
Crash reported
NHTSA #10210889ENGINE AND ENGINE COOLINGNovember 21, 2007
I HAVE 1999 FORD EXPLORER-I LOVE MY CAR BUT-LAST YEAR I REPLACED THE TIMING CHAIN AND TIMING CHAIN COVER. DUE TO THE FACT THAT TEFLON COVER SOMEHOW BROKE AND WE BEING EATEN BY THE ACTUAL TIMING CHAIN..MY WARRANTY EXPIED IN AUGUST OF 07. WELL AROUND THE 10TH OF SEPTEMBER, MY CAR IS DOING THE SAME THING! WHY DO THEY GET BROKEN SO FAST AND EASILY? AND WHY IS THERE ONLY A 1 YEAR WARRANTY..ARE THERE ANY RECALLS OR NOTICES TO THE PUBLIC, SHOULD THIS HAPPEN TO THEM? ALSO ARE THERE ANY WAYS TO GET HELP FIXING THIS? IT COST ME OVER $2000.00 LAST TIME AND I DON'T HAVE THAT KIND OF MONEY TO SPEND LIKE THAT EVERY YEAR!!!PLEASE HELP. *TR
POWER TRAINNovember 14, 2007
I PURCHASED A 1999 FORD WINDSTAR SEL 3 YEARS AGO AND HAVE HAD HELL WITH IT EVER SINCE. THE VEHICLE HAD ONLY BEEN OWNED BY ONE OTHER PERSON AND HE HAD TO PUT A NEW TRANSMISSION IN IT RIGHT OVER 50,000 MILES. @ 130,000 MILES I TOO HAD TO PUT ANOTHER TRANSMISSION IN IT. NOW THE VAN HAS 160000 AND I AM AGAIN HAVING TROUBLE WITH THE TRANSMISSION. THIS IS RIDICULOUS. I THINK THAT FORD HAS DONE A TERRIBLE JOB OF TAKING CARE OF THEIR CUSTOMERS AND THEY ARE LOOSING ME AS A CUSTOMER. I WILL NEVER BUY ANOTHER FORD. *TR
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLNovember 7, 2007
1999 FORD EXPLORER WITH RECALL PARTS NOT AVAILABLE. CONSUMER STATES THAT THE DEALER TOLD HIM THE RECALL PARTS WOULD NOT BE AVAILABLE UNTIL JANUARY 2008. DEALER DID NOT DISCONNECT THE CRUISE CONTROL AND TOLD THE CONSUMER IT WAS NOT A BIG DEAL. *KB THE CONSUMER HAD SOME BRAKE WORK DONE AND HE SOON DISCOVERED THE CALIPER MOUNTING BRACKET BOLTS WERE LOOSE AND ONE OF THE BOLTS WAS MISSING. *JB
ENGINE AND ENGINE COOLINGOctober 26, 2007
NUMBER 3 SPARK PLUG WAS EJECTED .CAR WAS TOWED, AND AS OF THIS EMAIL IS BEING REPAIRED IN FLORIDA. WE WERE ON VACATION AT THE TIME. HEAD WAS REMOVED, AND IS BEING REPAIRED. WE HAD TO RENT A CAR TO GET BACK TO PA. ALSO HAVE TO FLY BACK TO FLORIDA TO DRIVE CAR BACK TO PA. *TR
VEHICLE SPEED CONTROLOctober 25, 2007
FORD MOTOR COMPANY STILL HAS NOT PROVIDED NECESSARY REPLACEMENT PARTS TO CORRECT FUSED WIRING HARNESS (RECALL 05S28 ISSUED AUGUST 2007) THEY ADVISE IT WILL BE EARLY 2008 BEFORE PART BECOME AVAILABLE. 4+ MONTHS TO RESPOND TO A SERIOUS DEFECT IS EXCESSIVE, AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION MUST ADDRESS AND PENALIZE FORD MOTOR COMPANY FOR THIS VERY SLOW RESPONSE TO A SERIOUS ISSUE. *TR
SUSPENSIONOctober 11, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 20 MPH OR GREATER, THE CONTACT HEARD A RATTLING NOISE WHEN DRIVING OVER BUMPS IN THE ROAD. HE TOOK THE VEHICLE TO THE FORD DEALER AND WAS INFORMED THAT HIS BALL JOINTS NEEDED TO BE REPLACED. THE FAILURE CAUSED THE FRONT TIRES ON THE VEHICLE TO BEGIN CUPPING. THE CONTACT WAS ADVISED BY THE DEALER NOT TO DRIVE THE VEHICLE UNTIL THE BALL JOINTS WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 114,000.
ELECTRICAL SYSTEMOctober 9, 2007
TL*CONTACT OWNS A 1999 FORD EXPLORER. CONTACT STATED HE FOUND RECALL NUMBER 00V072000 ON THE NHTSA WEBSITE WHICH IS FOR THE ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS. CONTACT STATED THAT THE POWER MIRROR AND THE POWER WINDOW ALONG WITH THE WINDSHIELD WIPERS DON'T WORK ON THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND THEY STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE RECALL. THE DEALER INFORMATION IS NOT AVAILABLE. CURRENT MILEAGE IS 36,700 MILES AND FAILURE MILEAGE WAS AT 36,000 MILES. THE CONSUMER OCCURRED AT PURCHASE THIS ISSUE IS IDENTICAL TO A RECALL LISTED ON 1999 FORD EXPLORER 4WD VEHICLES, UNFORTUNATELY FORD DID NOT INCLUDE THE CONSUMER'S VEHICLE. UPDATED 10/31/07 *TR
VEHICLE SPEED CONTROLOctober 5, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT REFUSES TO HAVE THE SPEED CONTROL SWITCH DISCONNECTED OR TAKE THE VEHICLE TO THE DEALER UNTIL THE PART ARRIVES. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 70,000.
VEHICLE SPEED CONTROLOctober 4, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER SPORT. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). IN AUGUST OF 2007, SHE CALLED HER LOCAL FORD DEALER AND THEY HAVE STATED SINCE THAT TIME THAT THE PARTS WERE UNAVAILABLE. THE DEALER HAS NOT OFFERED TO DISCONNECT THE SPEED CONTROL SWITCH. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 64,800. UPDATED 12/12/07 *TR
VEHICLE SPEED CONTROLSeptember 27, 2007
I HAVE A 1999 FORD EXPLORE. THE PROBLEM THAT I HAD WAS WHEN I WAS DRIVING UP A HILL GOING BELOW THE SPEED LIMIT WHILE NOT USING THE SPEED CONTROL MY FORD EXPLORE JUST STARTED TO ACCELERATE AT HIGH SPEEDS BY IT'S SELF. I COULD NOT SLOW IT DOWN. I THOUGHT THAT IT COULD HAVE BEEN THE SPEED CONTROL BUT NO LIGHT WAS ON AND I HIT THE OFF BUTTON SEVERAL TIMES. FINALLY I HAD TO PLACE IT IN NEUTRAL AND THE ENGINE WAS STILL ON ACCELERATION. I CALLED FORD AND THEY DID NOT HELP ME. THEN I HAD IT SENT TO A DEALERSHIP AND HAD THEM DOCUMENT WHAT WAS GOING ON WHICH THEY DID. THEY CHARGED ME SEVEN HUNDRED DOLLARS TO FIX IT AND I AM STILL HAVING PROBLEMS WITH IT. I AM SURE THAT I AM NOT THE ONLY PERSON THAT THIS HAS HAPPEN TOO, AND I AM WORRIED TO DRIVE MY CAR. *TR
AIR BAGSSeptember 23, 2007
SUBJECT: AIRBAG WARNING LIGHT. 1999 FORD EXPLORER. TWICE DURING THE LAST 9 YEARS DEALER HAD TO REPLACE A HARNESS BECAUSE OF THE AIR BAG WARNING LIGHT COMING ON. THIS WAS CAUSED BY THE RIDERS IN THE REAR SEATS ACCIDENTALLY HITTING THE EXPOSED CONNECTORS BELOW THE DRIVER AND PASSENGER SEAT WITH THEIR FEET. FORD MECHANIC TOLD ME THE EXPOSED CONNECTOR ASSY ARE NORMAL AND NO COVERS ARE NECESSARY. IS IT NORMAL FOR A REAR PASSENGER TO ACCIDENTALLY HIT THE CONNECTORS WITH THEIR FEET CAUSING THE AIRBAG WARNING LIGHT TO COME ON? DO NEWER EXPLORERS HAVE SAME TYPE OF EXPOSED AIR BAG CONNECTORS BELOW THE SEATS. LAST REPAIR COST 500.00. *TR
VEHICLE SPEED CONTROLSeptember 22, 2007
OUR 1999 FORD EXPLORER IS PART OF A LARGE RECALL BECAUSE OF A FIRE HAZARD WITH THE CRUISE CONTROL. WE ARE HAVING IT DISCONNECTED BUT THE PART WILL NOT BE AVAILABLE TO REPAIR THE CRUISE CONTROL UNTIL AT LEAST JANUARY. MY HUSBAND HAS BACK TROUBLE AND DRIVES EVERY COUPLE OF WEEKS TO PICKUP AN ELDERLY FAMILY MEMBER. IT IS VERY PAINFUL FOR HIM TO DRIVE THE VEHICLE ANY DISTANCE WITHOUT THE CRUISE CONTROL. WE WONDER IF IT'S POSSIBLE TO GET THE PART TO REPAIR OUR VEHICLE ANY SOONER. THANK YOU. NO INCIDENT HAPPENED, IT IS A REQUIRED FIELD. *TR
POWER TRAINSeptember 17, 2007
1999 FORD EXPLORER SPORT -SHIFT LEVER WAS HARD TO SELECT GEAR-THEN WENT SMOOTH,BUT DOES NOT ALIGN PROPERLY WITH CORRECT GEAR. WAS TOLD THAT CABLE AND ROD IN SHIFT COLUMN WERE BROKE/DAMAGED, THAT THIS VERY COMMON WITH MAKE/MODEL/YEAR. WAS TOLD THAT THIS COULD TOTALLY MALFUNCTION WILE DRIVING-ADVISED NOT TO DRIVE. HAVE NOT HAD MONEY TO FIX AT PRESENT. *TR
STEERINGSeptember 13, 2007
THE STEERING RATIO IS MUCH TOO QUICK ON MY 1999 FORD EXPLORER. OTHER OWNERS OF THIS VEHICLE HAVE VOICED THE SAME CONCERN TO ME. IE: ON THE THE HIWAY JUST A VERY SLIGHT MOVEMENT IN THE STEERING WHEEL TRANSLATES INTO A LURCH OF THE VEHICLE IN THAT DIRECTION. VERY DANGEROUS! *TR
ELECTRICAL SYSTEMSeptember 6, 2007
THE INSTRUMENT CLUSTER PANEL IN MY 1999 FORD WINDSTAR HAS BEEN GOING HAYWIRE SINCE MAY 2007. ALL THE NEEDLES WERE GOING ROUND AND ROUND WHILE I WAS DRIVING. I HAD TAKEN IT TO GRIFFEN BROTHERS AND THEY CON NOT FIND A INSTRUMENT CLUSTER ANYWHERE. THEY CALLED FORD MOTORS AND THEY WERE TOLD THE INSTRUMENT CLUSTER WAS IN NATIONAL BACK ORDER. IF THEY ARE IN NATIONAL BACK ORDER, THAT MUST MEAN THAT THERE ARE ALOT OF THE SAME PROBLEMS EVERYWHERE. SHOULDN'T THIS HAVE BEEN A RECALL ISSUE? ON AUGUST 30, 2007 GRIFFEN CALLED ME AND SAID THAT THEY HAVE RECEIVED THE INSTRUMENT CLUSTER THAT THEY ORDERED ON 8/20, 2007. PLEASE LET ME KNOW WHAT ANY INFORMATION YOU MIGHT HAVE ABOUT THE FORD WINDSTARS HAVING THIS TYPE OF PROBLEM. A T.V. STATION I HAD CONTACTED ABOUT HIS PROBLEM TOLD ME TO CONTACT YOU. THEY ARE ALSO INTERESTED IN KNOWING WHAT THE RESULTS ARE. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGSeptember 5, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE IDLING AT A TRAFFIC LIGHT, THE LEFT TURN SIGNAL BLINKED FOUR TIMES AND THEN BECAME STUCK IN THE ON POSITION. THE CONTACT NOTICED FUMES COMING FROM THE HAZARD LIGHT BUTTON. THE DEALER STATED THAT THE MULTI-FUNCTION SWITCH FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 87,475 AND FAILURE MILEAGE WAS 87,455.
VEHICLE SPEED CONTROLAugust 31, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED RECALL NOTICE NUMBER 05S28 FROM FORD REGARDING THE VEHICLE SPEED CONTROL: CRUISE CONTROL SWITCH. THE DEALER STATED THAT THE SWITCH NEEDED TO BE DEACTIVATED UNTIL THE PARTS BECOME AVAILABLE IN DECEMBER OF 2007. IN THE INTERIM, THE CONTACT WOULD BE UNABLE TO USE THE CRUISE CONTROL FUNCTION. THE CURRENT AND FAILURE MILEAGES WERE 204,000. UPDATED 09/18/07. *JB
VEHICLE SPEED CONTROLAugust 28, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. ON AUGUST 17, 2007, WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NHTSA RECALL NOTICE NUMBER 07V336000 (VEHICLE SPEED CONTROL) ON AUGUST 27, 2007. THE INSURANCE COMPANY HAS AN INCIDENT REPORT. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 120,000.
Fire reported
NHTSA #10200967VEHICLE SPEED CONTROLAugust 28, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO THE DEALER REGARDING NHTSA RECALL NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WILL TAKE ONE MONTH TO ARRIVE. THE CONTACT STATED THAT THE VEHICLE COULD CATCH FIRE WITHOUT WARNING AND THAT THE WAIT TIME IS TOO LONG. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 93,358.
LATCHES/LOCKS/LINKAGESAugust 28, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE REAR PASSENGER DOORS WILL NOT OPEN. WHEN THE FAILURE BEGAN, SHE WAS ABLE TO OPEN THE DOOR FROM THE INSIDE OR FROM THE OUTSIDE BY ROLLING DOWN THE WINDOW. THE DEALER HAS NOT DIAGNOSED THE FAILURE. THERE WERE NO WARNING INDICATOR LIGHTS PRESENT. THE CONTACT WILL FOLLOW UP WITH THE MANUFACTURER ON NHTSA CAMPAIGN NOTICE NUMBER 03V280000 (VEHICLE SPEED CONTROL:CABLES) SHE RECEIVED. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 170,000.
STEERINGAugust 28, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING COLUMN FUMED. A MECHANIC REPLACED THE COMBINATION SWITCH LOCATED IN THE STEERING COLUMN. THE CURRENT MILEAGE WAS 133,975 AND FAILURE MILEAGE WAS 124,776. *UPDATED 12/12/2007 *BF THE CONSUMER STATED FOR SEVERAL DAYS PRIOR TO 3/2/07, HE NOTICED AN ODOR SIMILAR TO BURNING TRASH. THE STEERING COLUMN WAS SMOKING AND THE VEHICLE WAS THEN TOWED TO A REPAIR SHOP. THE CONSUMER STATED THE COST OF REPAIRS WAS IN THE AMOUNT OF $212.54. UPDATED 12/12/07 *TR
Fire reported
NHTSA #10201015SEATSAugust 28, 2007
1999 FORD EXPLORER RECALL ON SEAT RECLINER CUSTOMER WANTS TO KNOW ABOUT OTHER CUSTOMER COMPLAINTS**CC THE CONSUMER STATED THERE WAS A RECALL ON THE SEATING FOR THE 99 FORD EXPLORER AND IN AUGUST 2003 HE TOOK IT TO A DEALERSHIP WHO IN FACT PERFORMED THE REPAIRS AND NOW FOUR YEARS LATER THE PROBLEM HAS OCCURRED YET AGAIN BUT THE CONSUMER STATED THERE IS NOTHING THAT THEY CAN DO. * TR
AIR BAGSAugust 24, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED AFTER THE VEHICLE WAS STARTED. THE MECHANIC STATED THAT THE AIR BAG WIRING FAILED AND THAT THE DEALER COULD REPAIR THE VEHICLE. THE CONTACT HAS NOT YET TAKEN THE VEHICLE TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 17,000.
STRUCTUREAugust 24, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE ROD THAT IS USED TO KEEP THE HOOD LIFTED IS TOO SMALL. THE ROD DOES NOT KEEP THE HOOD PROPPED UP AND CAUSES IT TO CLOSE. THE HOOD HAS NEVER FALLEN ON HIM, BUT HE HAS HAD MANY CLOSE CALLS. THE VEHICLE HAS NOT BEEN TO THE DEALER, BUT THEY STATED THAT THE FAILURE WAS THE CONTACT'S RESPONSIBILITY. THE CURRENT MILEAGE WAS 35,000 AND FAILURE MILEAGE WAS 30,000.
VEHICLE SPEED CONTROLAugust 21, 2007
ACCESSING FREEWAY VIA ON RAMP. APPLIED THROTTLE TO SPEED UP AND THE THROTTLE IMMEDIATELY ADVANCED TO FULL (6000 RPM) AND WOULD NOT RELEASE OR RETURN TO IDLE. HAD TO DISCONNECT CRUISE CONTROL CABLE FROM THROTTLE BODY TO CORRECT. NEARLY HAD A SERIOUS ACCIDENT. *TR UPDATED 03/18/08. *LJ UPDATED 03/18/08 *TR
VEHICLE SPEED CONTROLAugust 20, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 35 MPH THE VEHICLE BEGAN TO SMOKE. THE ENGINE TURNED COMPLETELY OFF AND THE VEHICLE BURST INTO FLAMES. THE FIRE STARTED UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE REPAIR SHOP. AT THE TIME OF THE INCIDENT HE WAS DRIVING TO THE DEALER TO HAVE THE VEHICLE REPAIRED FOR NHTSA RECALL # 03V280000 (VEHICLE SPEED CONTROL). THE CURRENT AND FAILURE MILEAGES WERE 99,000.
Fire reported
NHTSA #10200210ENGINE AND ENGINE COOLINGJuly 28, 2007
NOISE COMING FROM UNDER THE HOOD. REPAIRMAN SAID IT IS A TENSIONER IN REAR OF ENGINE AND IS COMMON PROBLEM IN THE EXPLORER. HE THOUGHT IT WAS UNDER RECALL. THIS REQUIRES ENGINE TO BE PULLED TO FIX WITH ONLY 85000 MILE ON ENGINE. *JB
VEHICLE SPEED CONTROLJune 28, 2007
ON ENGINE CAUGHT FIRE & CAR WAS DEEMED TOTALED. BY THE FIRE INVESTIGATORS IT WAS CONFIRMED TO BE AN ELECTRICAL FIRE, FAULTY DEACTIVATION SWITCH. *AK
Fire reported
NHTSA #10194850LATCHES/LOCKS/LINKAGESJune 14, 2007
HOOD WOULD NOT OPEN. AFTER 2 HOURS OF WORKING ON THE LATCH THROUGH THE GRILLE, I FINALLY WAS ABLE TO OPEN THE HOOD. AFTER BUYING A REPLACEMENT FROM MY LOCAL FORD DEALER,$68.00, AND REPLACING THE CORRODED LATCH, THE NEW ONE WORKED FINE. FOR NOW. *AK
LATCHES/LOCKS/LINKAGESMay 18, 2007
THE PASSENGER DOOR LOCK STOPPED POPPING UP ON THE FIRST PRESS OF THE UNLOCK BUTTON ON THE DOOR. THIS BEGAN ALMOST 2 YEARS AGO. IT REQUIRED MULTIPLE PRESSES ON THE UNLOCK BUTTON TO GET THE DOOR TO UNLOCK. THE PROBLEM HAS NOW OCCURRED ON THE DRIVER' S SIDE DOOR. ONLY THIS TIME IT REQUIRED MANY MORE DEPRESSES TO UNLOCK. I HAVE TO PHYSICALLY PULL THE HANDLE AND PULL UP ON THE DOOR LOCK KNOB TO FORCE IT TO OPEN IF IT WILL OPEN. MY FEAR NOW IS IF I AM IN AN ACCIDENT OR THE TRUCK CATCHES ON FIRE I MAY NOT BE ABLE TO UNLOCK EITHER DOOR. *AK
ELECTRICAL SYSTEMMay 10, 2007
LAST NIGHT THE 1999 FORD EXPEDITION EDDIE BAUER EDITION SUDDENLY WENT UP IN FLAMES FROM A FIRE THAT STARTED BY ITSELF UNDER THE HOOD OF THE VEHICLE. IT WAS PARKED IN THE CARPORT NEXT TO THE TAHOE WHICH WE ALSO LOST DUE TO THE FIRE. THE FORD VEHICLE HAD NOT BEEN DRIVEN FOR 2 DAYS BEFORE IT WENT UP INTO FLAMES. WE LOST 2 VEHICLES AND OUR CARPORT. THE FIRE INVESTIGATOR COULD NOT FIND THE EXACT CAUSE BECAUSE OF ALL THE DAMAGE. HOWEVER, WE KNEW WE WERE NOT ALONE IN THIS. THERE WERE HUNDREDS OF PEOPLE THAT WERE VICTIMS OF FORD MOTOR COMPANY AND THEIR FAULTY VEHICLES THAT SUDDENLY WENT UP IN FLAMES .*AK
Fire reported
NHTSA #10190430FUEL SYSTEM, GASOLINE,STRUCTURE,LATCHES/LOCKS/LINKAGESMay 1, 2007
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 50 MPH THE VEHICLE STALLED. THERE WAS A RECALL FOR THE FUEL SYSTEM. HOWEVER, THE DEALER STATED THAT THIS VEHICLE WAS NOT INCLUDED DUE TO THE VIN. ALSO, THE HOOD ON THE VEHICLE WILL NOT OPEN. THE FAILURE HAS NOT BEEN DIAGNOSED. THE DRIVER'S DOOR WILL NOT OPEN WITH THE KEY. THE FAILURE AND CURRENT MILEAGE WAS 190,000. *AK
SERVICE BRAKES, HYDRAULIC,TIRESMay 1, 2007
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 25 MPH ON A SUNNY DAY HEARD AND FELT A BUMP. SHE OBSERVED FROM THE REARVIEW MIRROR THAT THERE WAS A TIRE IN THE ROAD AND REALIZED IT WAS THE EMERGENCY SPARE TIRE. THERE WAS A BROKEN BOLT FOUND WITH THE TIRE IN THE STREET. THE CONSUMER STATED THE BOLT, CABLE, AND SUSPENSION MECHANISM WAS APPARENTLY RUSTY AND WORN. THE NUMBER OF CYLINDERS WERE UNAVAILABLE. THE FAILURE WAS 82,185 ,AND THE CURRENT MILEAGE IS 82,189. *AK THE CONSUMER PROVIDED THE REPAIR INVOICE. THE DEALER STATED REPLACED FRONT AND REAR BRAKES, ROTORS AND SERVICED CALIPER. THE DEALER ALSO REPLACED THE SPARE TIRE. UPDATED 05/23/07 *TR
FUEL SYSTEM, GASOLINEMay 1, 2007
FIRE STARTED FROM CAR TO OUR HOUSE. CAUSED MAJOR DAMAGE TO OUR HOUSE AND ALMOST KILLED OUR CAT. *TR
Fire reported
NHTSA #10189452VEHICLE SPEED CONTROLApril 7, 2007
1999 FORD EXPLORER SPORT WITH 76,655 MILEAGE CAUGHT FIRE, WHICH WAS PUT OUT BEFORE MAJOR DAMAGE OCCURRUED, THE FIRE STARTED AT THE MASTER CYLINDER, AT THE CRUISE CONTROL SWITCH. *AK
Fire reported
NHTSA #10187248VEHICLE SPEED CONTROLApril 5, 2007
4/5/07. 1999 FORD EXPLORER. WHILE PULLING INTO THE DRIVEWAY THE THROTTLE STUCK CAUSING LOSS OF VEHICLE CONTROL. *MC *JB
Crash reported2 injury(ies)
NHTSA #10187943VEHICLE SPEED CONTROLMarch 21, 2007
CUSTOMER TOTALED 1999 FORD EXPLORER VEHICLE WENT OUT OF CONTROL WHEN THE THROTTLE STRUCK**CC *JB
Crash reported
NHTSA #10186841SEATSFebruary 26, 2007
TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING THE VEHICLE, THE DRIVER'S FRONT SEAT WAS ROCKING AND VIBRATING DUE TO THE SEAT FAILURE, THE CONTACT WAS OCCASIONALLY UNABLE TO REACH THE PEDALS. THE CONTACT STATED THAT THIS FAILURE WAS AN ACCIDENT WAITING TO HAPPEN. *AK THE CONSUMER STATES HE WANTS TO BE REIMBURSED FOR REPAIRS. UPDATE 05/10/07*TR
VEHICLE SPEED CONTROLFebruary 6, 2007
TL* - THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING AT 45 MPH THE ACCELERATOR PEDAL STUCK TO THE FLOOR. THE CONTACT ENGAGED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE. THIS ACCELERATION CONTINUED FOR A QUARTER OF A MILE. THE CONTACT TURNED THE POWER COMPLETELY OFF TO STOP THE ACCELERATION. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE RPMS WENT ALMOST TO 5, AND TURNED THE ENGINE OFF. THE VEHICLE WAS TOWED TO LOCAL REPAIR SHOP. THE CURRENT AND FAILURE MILEAGE WAS 117,500. *AK
POWER TRAINJanuary 22, 2007
THE OVERDRIVE LIGHT ON MY 1999 FORD EXPLORER(104,510) BEGAN FLASHING TODAY AND THE TRANSMISSION IS NOT SHIFTING PROPERLY. *NM
SERVICE BRAKES, HYDRAULICJanuary 17, 2007
TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 1999 FORD EXPLORER SPORT AND APPLYING HIS BRAKES AT 10 MPH OR LESS THE ABS KICKED IN. THE BRAKE PEDAL LOST RESISTANCE WHEN APPLYING PRESSURE. THE CONTACT STATED THAT HE CAN FEEL THE PEDAL GOING STRAIGHT TO THE FLOOR. THIS HAPPENS ON A DAILY BASIS, AND SOMETIMES THIS HAPPENS WHEN DRIVING 30 MPH OR MORE. THE CONTACT STATED THAT HIS ABS LIGHT TURNED ON 2 DAYS AGO AND IS STILL ON AND WILL NOT TURN OFF. *JB
ELECTRICAL SYSTEMJanuary 10, 2007
ON JANUARY 31, 2006 AFTER ARRIVING HOME FROM WORK WHICH IS APPROXIMATELY 6 BLOCKS FROM MY HOME I NOTICED AN ELECTRICAL SMELL I THOUGHT THAT IT WAS POSSIBLY MY CHRISTMAS LIGHTS ON MY HOME THAT I HAD NOT TAKEN DOWN THEN I FELT THE SIDING AND INSULATION OF MY HOME TO MAKE SURE THAT AN OUTLET WASN'T OVERLOADED OR HOT I EVEN CAME IN AND MOVE MY FURNITURE TO CHECK THE OUTLET CLOSEST TO THE DRIVEWAY AND DIDN'T FIND ANY SOURCE OF THE SMELL. MY BOYFRIEND WENT OUT AND REMOVED THE CHRISTMAS LIGHTS AND SAID HE THOUGHT THE SMELL WAS COMING FROM THE VEHICLE, AT THAT TIME I JUST ASSUMED THAT POSSIBLY IT WAS A BRAKE PAD SMELL OR SOMETHING OF THAT NATURE. THIS VEHICLE CONTAINED NO AFTER MARKET STEREO EQUIPMENT IT ONLY HAD A PROFESSIONALLY INSTALLED ALARM SYSTEM. AFTER THAT INCIDENT THE VEHICLE WAS DRIVEN APPROXIMATELY 35 MILES ROUND TRIP TWICE TO A LOCAL TOWN WITH NO VEHICLE PROBLEMS OR SMELLS. ON THE MORNING OF JANUARY 1, 2007 I GOT IN THE VEHICLE AND DROVE APPROXIMATELY 6 BLOCKS TO WORK I TURNED OFF THE VEHICLE, GATHERED MY BELONGINGS EXITED THE VEHICLE, USED THE DOOR LOCKS TO SECURE THE VEHICLE CLOCKED IN AT 5:55 A.M. AND AT APPROXIMATELY 6:15 I WAS CALLED OUT OF MY WORK BY A CORRECTIONAL OFFICER TELLING ME THAT MY VEHICLE WAS ON FIRE, IT WAS NOTICED IN A SECURITY CAMERA BY DISPATCH, A FELLOW WORKER USED 3 FIRE EXTINGUISHERS ON THIS VEHICLE BEFORE THE FIRE DEPARTMENT ARRIVED ONCE THEY ARRIVED THEY HAD TO USE SEVERAL BURST OF WATER TO BRING THE FIRE UNDER CONTROL, THE HOOD LATCH FAILED TO WORK SO THEY HAD TO REMOVE THE HOOD WITH AN AXE BECAUSE THE TIRE WELL WAS STILL GLOWING FROM THE FIRE, THE FIRE WAS PUT OUT AND IT WAS A TOTAL LOSS. *JB
Fire reported
NHTSA #10178317VEHICLE SPEED CONTROLJanuary 10, 2007
1999 FORD EXPLORER STUCK THROTTLE THAT CAUSED THE CAR TO GO OUT OF CONTROL AND INTO THE WOODS**CC THE VEHICLE WAS TOTALED DUE TO THE DAMAGE EXCEEDING THE VALUE OF THE VEHICLE. *JB UPDATED
Crash reported
NHTSA #10178548VISIBILITYDecember 21, 2006
THE REAR WINDOW WIPER ON MY 1999 FORD EXPLORER FAILS TO WORK. I'VE REPLACED THE MOTOR, AND THERE IS POWER TO THE MOTOR ITSELF. IF I TURN THE WIPER ON AND GET OUT AND FORCE THE WIPER UP, IT WILL BEGIN TO WORK. UNFORTUNATELY, THIS IS NOT AN OPTION WHEN DRIVING DOWN THE HIGHWAY AND IT BEGINS TO RAIN. WITH THE WIPER NOT WORKING, IT IS VERY DIFFICULT TO SEE OUT THE BACK. *JB
ELECTRICAL SYSTEMDecember 13, 2006
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS BECAME INOPERABLE. THERE WAS A NHTSA RECALL, #00V072000, REGARDING THE ELECTRICAL SYSTEM; FUSES AND CIRCUIT BREAKERS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
ENGINE AND ENGINE COOLINGDecember 11, 2006
DT*: THE CONTACT STATED UPON STARTING THE VEHICLE, THE ENGINE STALLED IMMEDIATELY. THIS WAS FOLLOWED BY THE CHECK ENGINE LIGHT ILLUMINATING CONSTANTLY. THIS WAS THE FIFTH OCCURRENCE OF THIS PROBLEM. THE VEHICLE WAS TAKEN TO A SERVICE DEALER ON FOUR OTHER OCCASIONS, WHERE THE DEALER DETERMINED THAT THE IDLE BYPASS VALVE WAS STICKING. THE VALVE WAS REPLACED EACH TIME, BUT THE PROBLEMS PERSISTED. THE MANUFACTURER WAS ALSO NOTIFIED.
SEATSDecember 7, 2006
EVERY SINCE I HAD MY 1999 FORD EXPLORER WORKED ON FOR THE SEAT RECLINER RECALL I HAVE HAD PROBLEMS WITH MY DRIVER'S SEAT MOVING LIKE IT WAS NOT PROPERLY SECURED. I FINALLY WAS ABLE TO DETERMINE THAT THE PIN HOLDING MY DRIVERS SIDE SEAT TO THE RAIL THAT THE SIDE SLIDES ON, FRONT TO REAR, HAD PULLED OUT OF THE HOLE. THIS MEANS THAT MY SEAT WAS NOT SECURED TO THE VEHICLE. I HAVE ATTEMPTED TO PUT THE PIN BACK INTO THE SEAT RAIL BUT IT WILL NOT STAY IN. THE RESULT IS THAT THE SEAT REMAINS UNSECURED TO THE FLOOR AND WILL FALL BACK IF I LEAN BACK IN IT! *NM
TIRESDecember 1, 2006
1999 EXPLORER LEFT REAR TIRE BLEW OUT AND THEN VEHICLE CAUGHT ON FIRE. *TS THE VEHICLE CAUGHT ON FIRE NEAR THE LEFT REAR TIRE. THE ENTIRE VEHICLE CAUGHT ON FIRE AND BURNED. *NM
Fire reported
NHTSA #10175386SERVICE BRAKES, HYDRAULICNovember 18, 2006
99 FORD EXPLORER, 1. NO BRAKES, 2. BRAKE LINE WORE THROUGH DOWN BY THE METAL POWER STEERING PUMP PIPES. 3 HAD IT TOWED TO THE GARAGE. *NM
POWER TRAINOctober 30, 2006
THE OVERDRIVE LIGHT IN MY 1999 FORD EXPLORER (105,000 MILES) BEGAN FLASHING TODAY & THE TRANSMISSION IS NOT SHIFTING PROPERLY.*JB
TIRESOctober 25, 2006
ON 10/06/2006 MY DAUGHTER WAS DRIVING HER 1999 FORD EXPLORER ON I-35 AT APPROX 70 MPH WHEN HER RIGHT REAR TIRE BLEW OUT. ON 10/19/2006 SHE WAS DRIVING ON THE SAME STRETCH OF ROAD AND HER LEFT REAR TIRE BLEW OUT. BOTH TIRES WERE GOODYEAR WRANGLER HT WITH APPROX 21K MILES ON THEM AND WERE INFLATED TO 35 PSI. SHE WAS EXTREMEMLY FORTUNATE IN BOTH CASES AND DID NOT ROLL THE SUV HOWEVER, SHE DID TOTAL THE SUV.
Crash reported1 injury(ies)
NHTSA #10171809TIRESOctober 25, 2006
ON 10/06/2006 MY DAUGHTER WAS DRIVING HER 1999 FORD EXPLORER ON I-35 NORTH OF WACO, TX WHEN HER RIGHT REAR TIRE BLEW OUT. IT WAS A GOODYEAR WRANGLER HT. THE TIRE WAS REPLACED THE NEXT DAY IN DALLAS BY A DEALER. THIS IS RELATED TO COMPLAINT # 10171809.
LATCHES/LOCKS/LINKAGESOctober 16, 2006
1) 1999 FORD EXPLORER 2 DOOR (MINE) AND 2000 FORD EXPLORER 4 DOOR (MY BROTHER'S). BOTH VEHICLES ARE OPERATED AS NORMAL DAILY DRIVER VEHICLES. THERE WAS NO KNOWN EVENT LEADING TO THE FAILURE IN EITHER VEHICLE (NOT OPERATED UNDER HARSH CONDITIONS/GRAVEL ROADS, ETC.). 2) BOTH VEHICLES WITHIN A FEW MONTH PERIOD BEGAN EXPERIENCING PROBLEMS WITH THE DOOR LATCH MECHANISM -- PASSENGER DOOR ON MY EXPLORER, AND BOTH DRIVER'S SIDE DOORS ON MY BROTHERS. WHEN LOCKED, THE DOOR WOULD NOT UNLOCK. THE POWER LOCK CYLINDER WAS ACTUATING, BUT NOT DISENGAGING THE LOCK. THE DOOR COULD NOT BE UNLOCKED WITH THE KEY FROM THE OUTSIDE NOR THE FOB/KEY CHAIN. ALSO, THE REAL CONCERN - THE DOOR COULD NOT BE OPENED FROM THE INSIDE BY PULLING THE DOOR HANDLE (WHICH NORMALLY WOULD UNLOCK AND OPEN THE DOOR). IN EACH OF THE THREE DOORS, A SMALL RETRACTING SPRING INSIDE THE DOOR LATCH WAS BROKEN. HAD THE VEHICLE BEEN IN AN ACCIDENT OR SOME OTHER SITUATION REQUIRING AN EMERGENCY EXIT FROM THE VEHICLE, THE OCCUPANT SITTING BY THE AFFECTED DOOR POSSIBLY COULD NOT EXIT THE VEHICLE WITHOUT MOVING TO ANOTHER DOOR OF THE VEHICLE. 3) I REPAIRED THESE LATCHES MYSELF, USING SPRINGS PURCHASED FROM A LOCAL HARDWARE STORE, AS THE LATCHES ARE NOT AVAILABLE AFTERMARKET IN STORES SUCH AS AUTO ZONE OR NAPA (FORD DEALER MAY HAVE THEM BUT HAVE NOT CHECKED). THE SMALL SPRING APPEARS TO KEEP THE LOCK MECHANISM PULLED OFF UNLESS THE LOCK IS ENGAGED, WITHOUT THE SPRING, THE LOCK WOULD NOT DISENGAGE UNDER NORMAL OPERATION. THE ONLY WAY THE DOOR WOULD UNLOCK WAS TO PUSH THE UNLOCK BUTTON NUMEROUS TIMES (SOMETIMES 30 + TIMES) AND IT WOULD EVENTUALLY UNLOCK. REMOVAL OF THE DOOR PANEL AND LATCH ASSEMBLY WAS REQUIRED TO FIX THE BROKEN SPRING. WE DO HAVE AT LEAST ONE OF THE BROKEN SPRINGS (ABOUT 1 1/2 INCHES LONG). *NM
TIRESOctober 11, 2006
DT*: THE CONTACT STATED THE TIRE THREADS SEPARATED FROM THE REAR PASSENGER TIRE CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AT 55 MPH, AND ALMOST CAUSED AN ACCIDENT. THE CONTACT PURCHASED THE VEHICLE USED AND WAS UNSURE HOW OLD THE TIRE WAS. THE TIRE MANUFACTURER WAS DUNLOP. SIZE: P235/75R15.
ENGINE AND ENGINE COOLINGOctober 9, 2006
WHEN THE AUTOMOBILE(FORD EXPLORER 1999 SOHC V6) IS IN COLD WEATHER AND YOU START IT IT SEEMS TO MISFIRE OR ACT LIKE THERE IS AN AIR LEAK. I HAVE READ SEVERAL POST ON THE INTERNET AND PEOPLE SEEM TO SEE THIS PROBLEM ALOT ON CERTAIN YEAR FORD EXPLORERS. THE HAVE SAID THAT IT IS CAUSED BY AN AIR LEAK AROUND THE EXHAUST MANAFOLD THAT ONLY SHOWS UP WHEN THE ENGINE IS COLD BECAUSE THE PART IS SHRUNK AND DOES NOT FIT BUT ONCE THE CAR WARMS UP THE PART EXPANDS AND ACTS AS IF THERE IS NO PROBLEMS. WHEN STARTING THE CAR IN WARM WEATHER YOU NEVER SEE THIS PROBLEM. I HAVE NOT HAD THIS FIXED ON MY CAR SINCE I PARK IN A GARAGE I RARELY SEE THIS.
ENGINE AND ENGINE COOLINGSeptember 18, 2006
I WAS AT MY OFFICE WORKING WHEN MY 5 YEAR OLD DAUGHTER CAME TO ME SAYING "MOMMY IT'S AN EMERGENCY, YOUR TRUCK IS SMOKING!" (I HAD BEEN AT THE OFFICE WORKING FOR AN HOUR AND A HALF AFTER PICKING MY CHILDREN UP FROM SCHOOL.) I OPENED THE BACK DOOR TO SEE WHAT SHE WAS TALKING ABOUT AND SAW MY TRUCK ENGULFED IN FLAMES. I RAN BACK INSIDE THE TO CALL 911. A MAN HAD COME INSIDE THE OFFICE TO TELL US A TRUCK WAS ON FIRE, HE WAS ALREADY ON THE PHONE WITH 911. I MOVED MY CHILDREN TO THE FRONT OF THE OFFICE, YELLED FOR EVERYONE PARKED BY MY TRUCK TO MOVE THEIR VEHICLES, AND WENT OUTSIDE IN A PANIC. BY THE TIME THE FIRE DEPARTMENT, POLICE DEPARTMENT AND AMR ARRIVED, THE FIRE HAD SPREAD TO THE DRIVER'S SIDE OF THE INTERIOR, THE GRILL (FRONT OF THE TRUCK) WAS MELTED, THE ENTIRE HOOD AND FRONT LEFT SIDE OF THE TRUCK WERE BURNED, THE ENGINE WAS MELTED, AND THE FRONT LEFT TIRE HAD EXPLODED AND PARTIALLY MELTED. *JB
Fire reported
NHTSA #10168571EXTERIOR LIGHTINGSeptember 15, 2006
DT*: THE CONTACT STATED INTERMITTENTLY, THE LEFT TURN SIGNAL DEACTIVATED ON ITS OWN AND SMOKE CAME OUT OF THE HAZARD LIGHT SWITCH AREA. THE VEHICLE WAS NOT INSPECTED BY A MECHANIC. UPDATED 11/09/06. *JB
TIRESSeptember 5, 2006
DT*: THE CONTACT STATED; TWO OF THE CONTINENTAL TIRES PURCHASED FOR THE VEHICLE HAD TREAD SEPARATION FROM THE BELT. THE FIRST TIRE FAILURE WAS ON 7/17/2006. THE SECOND FAILURE OCCURRED ON 9/1/2006, WHILE TRAVELING 50 MPH ON A HIGHWAY IN CLEAR DRY CONDITIONS, THE FRONT OF THE VEHICLE BEGAN TO VIBRATE. THE VEHICLE WAS PULLED OFF THE ROAD, AND THE RIGHT FRONT TIRE WAS REPLACED. THE TIRE WAS TAKEN TO THE SALES DEALER, WHERE THE DEALER INFORMED THE CONTACT THE WARRANTY WAS EXPIRED ON THE TIRE. THE MANUFACTURER WAS NOT NOTIFIED.*AK UPDATED 10/31/2006 - *NM
POWER TRAINAugust 30, 2006
ON JULY 9, 2006 WHILE MY FAMILY AND I WERE TRAVELING ON A HIGHWAY OUR 1999 FORD EXPLORER XLT JUST DIED. FORTUNATELY WE WERE NOT KILLED. WHEN WE HAD THE CAR TOWED HOME (OVER 30 MILES) THE MECHANIC SAID THE CRANK SHAFT WAS SNAPPED IN HALF. WE HAD NO WARNING BEFORE HAND. NO NOISE, NO LIGHTS ON THE DASH, NO SMOKE, NOTHING. I CALLED FORD AND COMPLAINED AND THEY WERE VERY UNSYMPATHETIC TO ME. I ALSO OWN A 2003 FORD EXPLORER LIMITED WHICH I HAVE ALSO HAD A FEW PROBLEMS WITH. VERY DISSATISFIED WITH FORD. UNTIL NOW I HAVE ONLY OWNED FORD EXPLORERS BUT I GUESS I WILL HAVE TO START INVESTING IN A MORE REPUTABLE COMPANY. *NM
VEHICLE SPEED CONTROLAugust 18, 2006
I WAS DRIVING DOWN THE HIGHWAY WHEN I NOTICED A LOSS OF POWER AND THE CHECK ENGINE LIGHT STARTED FLASHING AND THE ENTIRE VEHICLE STARTED SHAKING. I PULLED OVER AND EXITED THE VEHICLE. I CALLED THE REPAIR SHOP AND THEY CAME AND TOWED IT BACK TO THEIR SHOP. THE REPAIR MAN TOLD ME THAT A FIRE STARTED UNDER THE HOOD. IT REQUIRED EXTENSIVE REPAIR. UPON FURTHER EXAMINATION HE TOLD ME THAT HE BELIEVED IT STARTED WITH THE SPEED CONTROL DEACTIVATION SWITCH. I WAS TALKING TO MY BOSS ABOUT A WEEK AFTER THAT AND HE INFORMED ME THAT THE 1998 EXPLORERS HAD A RECALL FOR THAT EXACT PROBLEM. I FEEL THAT YOU SHOULD INVESTIGATE THE 1999 EXPLORER SPORTS FOR THE SAME THING. *NM
Fire reported
NHTSA #10165927ELECTRICAL SYSTEMAugust 2, 2006
STEERING WHEEL KEPT LOCKING UP. IGNITION CYLINDER NEEDED TO BE REPLACED. *JB
ELECTRICAL SYSTEMJuly 18, 2006
WHEN I USE MY TURN SIGNAL WHITE SMOKE COMES OUT OF THE STEERING COLUMN OUT OF THE HOLE FOR THE HAZARD BUTTON. I CALLED MY DEALER WHICH INFORMED ME NO RECALLS ON MY VEHICLE FOR THIS PROBLEM, AND AGREED MOST LIKELY IT IS THE MULTI FUNCTION SWITCH. I CALLED THE FORD HOTLINE LISTED ON CAMPAIGN ID 00V07200 AND THE CUSTOMER SERVICE PERSON ALSO STATED THIS VEHICLE HAS NO RECALL. WHAT IS FORD GOING TO DO ABOUT THIS? SO IF THE DEALERSHIP SAYS IT WILL COST $500 FOR A DEFECTIVE PARTS & LABOR THAT WAS RECALLED FROM A SPECIFIC BATCH BUT NOT FROM MY BATCH AND IT IS THE SAME PROBLEM IS THAT FAIR? WHAT IS MY RECOURSE? *NM
Fire reported
NHTSA #10162765TIRESJune 8, 2006
I PURCHASED A SET OF TIRES FOR MY CAR ON FEB 2003 (MICHELIN LTX A/T ALL SEASON P235/75R15 105S FROM COSTCO) ON JUNE 2004 ONE OF THE TIRES BLEWOUT ON THE SIDEWALL AND SEPARATED, ON MARCH 2006 ONE OF THE TIRES BLEWOUT ON THE SIDEWALL AND SEPARATED, AND ON JUNE 2006 ONE OF THE TIRES BLEWOUT ON THE SIDEWALL AND SEPARATED, I HAVE ONLY PUT A TOTAL OF 18,000 MILES ON THE TIRES. I DON'T UNDERSTAND HOW THE TIRES KEEP BLOWING OUT ON THE FREEWAY. THE MICHELIN MANUFACTURER JUST BLEW ME OFF, AND WAS OF NO HELP. *NM
EXTERIOR LIGHTINGJune 7, 2006
WHILE STOPPED IN TRAFFIC, TURNED ON LEFT TURN SIGNAL, THE SIGNAL BLINKED 3 TIMES THEN SMOKE CAME FROM THE EMERGENCY BLINKER SWITCH ON THE STEERING COLUMN AND THE TURN SIGNAL BECAME A STEADY LIGHT. I PLACED THE TURN SIGNAL SWITCH IN THE OFF POSITION AND TURNED IT BACK ON, SAME THING HAPPENED. HOWEVER, IF I TURN ON THE TURN SIGNAL WHILE THE CAR IS MOVING, THIS DOES NOT HAPPEN. THIS SITUATION HAPPENED 3 TIMES THIS DAY AND HAS NOT REPEATED. MY HUSBAND CHECKED THE CAR LATER IN THE DAY AND WAS NOT ABLE TO GET THIS TO REPEAT. *JB
EXTERIOR LIGHTINGJune 7, 2006
TURNED ON LEFT TURN SIGNAL, BLINKER FLASHED 3 TIMES THEN WENT STEADY, UPON GOING STEADY SMOKE BEGAN COMING OUT OF THE EMERGENCY FLASHER SWITCH ON THE STEERING COLUMN. CAR WAS STOPPED IN TRAFFIC WHEN THIS HAPPENED. UPON TURNING SIGNAL SWITCH TO OFF POSITION SMOKE STOPS. THIS ONLY HAPPENS WHEN THE VEHICLE IS STOPPED AND DOES NOT HAPPEN WHEN LEFT TURN SIGNAL IS ACTIVATED WHILE THE VEHICLE IS MOVING. IS MY VEHICLE GOING TO CATCH ON FIRE? WAS THERE A RECALL WE WERE NOT NOTIFIED OF? *JB
TIRESJune 5, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT 55 MPH THE RIGHT AND LEFT FRONT TIRES BLEW OUT ONE WEEK APART. THERE WERE NO PROBLEMS WITH THE STEERING PRIOR TO THE INCIDENT. THE TIRE PRESSURE WAS 32. THERE WAS NO BULGING NOTICED IN THE TIRES.
VEHICLE SPEED CONTROLMay 30, 2006
DT*: THE CONTACT STATED ON TWO SEPARATE OCCASIONS THE VEHICLE HAS SUDDENLY ACCELERATED. THE FIRST INCIDENT WAS IN FEB 2000 AND THE SECOND WAS MAY 26, 2006. ON BOTH OCCASIONS THIS OCCURRED WHILE PULLING INTO A PARKING SPACE AT 3MPH. THE FIRST TIME THE VEHICLE HIT THE SIDE OF A BUILDING THAT WAS ABOUT 15 FEET AWAY CAUSING PROPERTY DAMAGE. THE SECOND TIME THE VEHICLE HIT A TREE THAT WAS ABOUT 15-20 FEET AWAY. EVEN THOUGH BRAKE PRESSURE WAS APPLIED THE VEHICLE WOULD NOT STOP. THE POLICE WERE ALERTED FOR THE FIRST INCIDENT AND A REPORT WAS FILED. THE DEALERSHIP HAS NOT BEEN ALERTED. A PREVIOUS COMPLAINT WAS FILED WITH THE NHTSA REGARDING THE FIRST INCIDENT. ONE YEAR LATER, THE NHTSA CALLED THE CONTACT TO SEE IF THE FAILURE HAD OCCURRED A SECOND TIME. THE CONTACT IS FILING ANOTHER COMPLAINT TO ALERT THE NHTSA THE DEFECT HAS OCCURRED AGAIN. UPDATED 06/15/06 -
Crash reported
NHTSA #10158513STEERING,ELECTRICAL SYSTEMMay 25, 2006
WHILE DRIVING, SMOKE STARTED COMING FROM THE STEERING COLUMN INSIDE VEHICLE. CONTACTED FORD TO SEE IF PART OF RECALL TO SPEED SENSOR SWITCH. FORD MOTOR CO. STATES VEHICLE NOT PART OF RECALL, DID NOT RECOMMEND ANYTHING. NO RESPONSE TO STEERING COLUMN SMOKING OR SMELLING OF BURNING ELECTRICAL WIRES. *JB
FUEL SYSTEM, GASOLINEMay 22, 2006
WHILE DRIVING AT APPROXIMATELY 35 MILES PER HOUR, MY 1999 FORD EXPLORER LOST ALL POWER. MY FOOT WAS ON THE ACCELERATOR AND I WAS TRAVELING AT A CONSTANT SPEED. IT WAS VERY, VERY SCARY AND I WAS LUCKY TO STEER THE CAR INTO A TURNING LANE PRIOR TO THE VEHICLE LOSING ALL MOMENTUM AND COMING TO A COMPLETE STOP. I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE THEY TOLD ME THAT THE PROBLEM MIGHT BE THE FUEL PUMP, BUT THEY DIDN'T SEEM TOO SURE ABOUT IT, WHICH WORRIED ME TO THE POINT THAT I HAVE DECIDED NOT TO HAVE IT REPAIRED AT THIS TIME. I AM NOW AFRAID TO DRIVE MY CAR IN THE EVENT THAT THIS COULD HAPPEN AGAIN! *NM
ELECTRICAL SYSTEMMay 8, 2006
DT*: THE CONTACT STATED THE WINDSHIELD WIPERS, POWER WINDOWS AND IGNITION WARNING CHIME FAILED DUE TO THE GEM CIRCUIT. THERE IS A NHTSA RECALL, # 00V072000, REGARDING THE FUSES AND CIRCUIT BREAKERS. THE VIN WAS NOT INCLUDED IN THE RECALL.
SEATSMay 5, 2006
HERE IS THE COMPLAINT(S) SENT TO FORD MOTOR CO ABOUT MY 1999 EXPLORER: I HAVE HAD REPEATED PROBLEMS WITH THE DRIVER SEAT BREAKING. IT YIELDS AN UNSAFE CONDITION AND SHOULD BE RECALLED. I AM VERY DISSATISFIED WITH THIS REPEATED PROBLEM. I HAVE LOST THE USE OF MY CAR AND MONEY ON SEVERAL OCCASIONS. IT IS CURRENTLY IN FOR THE SAME REPAIR AGAIN. I HAVE BROUGHT THIS TO YOUR ATTENTION IN THE PAST AND HAVE NOT RECEIVED ANY HELP. PLEASE RESPOND TO THIS IN WRITING AND LET ME KNOW MY OPTIONS. THANKS FOR YOUR ATTENTION TO THIS MATTER. I THEN CALLED THEN AND THEN EMAILED THEM THIS FOLLOW UP:I CALLED THE NUMBER YOU REQUESTED AND SPOKE WITH JASON AND AM DISSATISFIED WITH ANSWER HE GAVE ME. HE DID SAY HE WOULD REPORT MY CASE TO THE ENGINEERING DEPARTMENT. I WOULD ENCOURAGE YOU TO DO THAT AS I BELIEVE THE STRUCTURE OF YOUR DRIVER'S SEATS ARE NOT PROPERLY DESIGNED AND ARE UNSAFE. MY EXPERIENCE WITH THEM IS THAT THE ADJUSTMENT MECHANISM BENDS AND THEN THE FRAME FRACTURES AND THEN THE SEAT CAN POSSIBLE SNAP OFF. OBVIOUSLY THIS IS A SERIOUS PROBLEM IF THIS OCCURS WHILE DRIVING. I AM A REGISTERED STRUCTURAL ENGINEER BY PROFESSION SO I UNDERSTAND THE BASIC PRINCIPLES OF THIS ISSUE. YOUR ENGINEERS SHOULD CHECK THEIR CALCULATIONS AND/OR CHECK THE METALLURGY OF THE SEAT COMPONENTS. THERE IS NO REASON FOR A PROPERLY DESIGNED SEAT TO BREAK LIKE MINE HAS. PROBABLY NEVER BUY ANOTHER FORD, PRIMARILY BECAUSE OF THIS AND THE LACK OF STANDING BEHIND YOUR PRODUCT. *NM
SERVICE BRAKES, HYDRAULICMay 3, 2006
BRAKE FLUID LEVEL DROP IN RESERVOIR CORRESPONDING TO BRAKE PAD WEAR, WILL RESULT IN AIR ENTERING BRAKE SYSTEM AND RESULTING IN LOSS OF BRAKE PEDAL EFFICIENCY, PRIOR TO FLUID LEVEL IN RESERVOIR REACHING THE MIN. LEVEL WHEN VEHICLE IS ON LEVEL GROUND. FLUID WAS FLUSHED/BLED BUT ANTI-LOCK LIGHT REMAINS ON AND BRAKE EFFICIENCY IS NOTICEABLY DETERIORATED. *JB
SEATSApril 23, 2006
(1) DRIVER'S SEAT BACK LATCH BROKEN (2) COULD NOT ENTER, OR EXIT FROM, REAR SEAT ON DRIVER'S SIDE (3) FORD DEALER REPLACED LATCH TOTAL COST ABOUT $200. *NM
ENGINE AND ENGINE COOLINGApril 19, 2006
I BOUGHT A 1999 FORD EXPLORER IN 02 FOR 17,292.44 IN 05 WE HAD TO PUT A NEW MOTOR IN FOR 5,502.47 NOW HERE WE ARE IN 06 AND THE TRANSMISSION WENT OUT TO REPLACE WILL COST US ANOTHER 2,900.00 SO HERE WE HAVE A FORD THAT IS ONLY 5 YEARS OLD WITH 22,794.91 IN IT AND STILL NOT RUNNING I CAN NOT FIND THE RIGHT PERSON TO TALK TO CAUSE THE DEALERSHIP WENT OUT OF BUSINESS. *JB
SEATSApril 11, 2006
DT*: THE CONTACT STATED A POPPING NOISE WAS HEARD THEN THE BOTTOM OF THE DRIVER'S SEAT HAD BROKEN. WHEN THE CONTACT SITS IN THE SEAT, THE SEAT LEANS TO THE RIGHT SIDE. THE DEALERSHIP HAS NOT BEEN NOTIFIED.
LATCHES/LOCKS/LINKAGESApril 10, 2006
SINCE THE PURCHASE OF MY 1999 FORD EXPLORER IN 2003, MY DRIVER'S DOOR HAS ALWAYS GIVEN ME TROUBLE WHEN USING THE KEY TO UNLOCK IT. RECENTLY, THE LOCK STOPPED WORKING WITH THE REMOTE AND I WAS FORCED TO OPEN THE FRONT DOOR BY REACHING FROM THE BACK DOOR. AFTER USING THAT METHOD FOR A WHILE, MY INTERIOR HANDLE IS NOW PERMANENTLY BROKEN AND THE DOOR WILL NOT OPEN FROM EITHER SIDE. THIS IS A SAFETY CONCERN AND AN INCONVENIENCE. *NM
STRUCTUREApril 4, 2006
1999 EXPLORER HOOD DOES NOT STAY OPEN WHEN LIFTED. *TS THE GAS LIFT SUPPORTS FAILED AND CAUSED THE HOOD TO COME CRASHING DOWN ON THE CONSUMER'S HEAD. THE HOOD CAUSED A GASH AND SWELLING ON THE CONSUMER'S FOREHEAD. *NM
1 injury(ies)
NHTSA #10155197VEHICLE SPEED CONTROLMarch 16, 2006
RE: 1999 FORD EXPLORER IN NOVEMBER OF 2005, MY WIFE AND I WERE DRIVING TO KINGSVILLE, TEXAS ONE SATURDAY EVENING TO ATTEND A CHARITY FUNCTION. UPON OUR EXITING FROM THE HIGHWAY, WE PROCEEDED DOWN TWO CITY BLOCKS. AFTER WHICH, THE ACCELERATOR RACED UNEXPECTEDLY. I MANAGED TO HOLD DOWN THE BRAKE AT A TRAFFIC SIGNAL STOP, ALL THE WHILE THE ENGINE WAS REVVING AT ABOUT 4,000 RPMS. I IMMEDIATELY PULLED THE CAR OVER AND TURNED OFF THE ENGINE. I THOUGHT THAT THE FLOOR MAT MUST HAVE GOTTEN CAUGHT ON THE GAS PEDAL AND I REMOVED THE FLOOR MAT COMPLETELY. UPON MY RESTARTING THE ENGINE, IT IMMEDIATELY REVVED UP TO 4,000 RPMS AGAIN. THANKFULLY THE VEHICLE WAS IN THE PARKED POSITION. I QUICKLY TURNED OFF THE ENGINE BECAUSE I KNEW IT WAS DANGEROUS TO TRY TO OPERATE THE VEHICLE. I PHONED AAA AUTO CLUB AND HAD THEM SEND A WRECKER TO TOW THE VEHICLE. I HAD THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP, EDDIE YAKLIN IN KINGSVILLE, TEXAS. ON THE FOLLOWING MONDAY, I PHONED THE DEALER AND WAS TOLD THAT THE THROTTLE CABLE HAD FRAYED LEAVING IT IN THE OPEN POSITION. PLEASE FEEL FREE TO CALL THE LOCAL DEALERSHIP TO GET THE TECHNICAL DETAILS OF THE PROBLEM. I AM WRITING THIS LETTER FOR TWO REASONS: (1)TO NOTIFY YOU OF A MECHANICAL FAILURE THAT COULD RESULT IN THE INJURY AND/OR DEATH OF FORD CUSTOMERS AND THEIR NEIGHBORS. I AM ALSO SUBMITTING A COPY OF THIS LETTER TO THE NATIONAL TRANSPORTATION SAFETY BOARD. I HAVE PERFORMED SOME RESEARCH AND IT APPEARS THAT FORD HAS HAD THROTTLE PROBLEMS IN THE PAST. SEE ATTACHED COPIES OF MY RESEARCH MATERIAL. (2)TO REQUEST REIMBURSEMENT FOR THE COST OF CORRECTING THE DESIGN AND/OR MECHANICAL DEFECT OF THE THROTTLE CABLE. I HAVE ENCLOSED A COPY OF THE INVOICE DEPICTING THE SERVICE COSTS I INCURRED CORRECTING THE DEFECTIVE THROTTLE CABLE. *NM
STRUCTUREMarch 2, 2006
1999 EXPLORER HOOD DOES NOT REMAIN OPEN DUE TO SUDDEN GAS LIFT SUPPORT FAILURE. *TS THE HOOD CAME CRASHING DOWN ON THE CONSUMER'S HEAD RESULTING IN A GASH AND SWELLING ON HER FORHEAD. *NM
1 injury(ies)
NHTSA #10152984POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLFebruary 24, 2006
GEM MODULE (VEHICLE GETS LOCKED INTO 4 WHEEL DRIVE OR WILL NOT EXIT 4 WHEEL DRIVE NHTSA CAMPAIGN ID NUMBER: 99V06200. *JB
STRUCTUREFebruary 21, 2006
DT*: THE CONTACT STATED THE HATCHBACK LIFT GATE FAILED WITHOUT WARNING WHILE THE VEHICLE WAS PARKED. UPON INSPECTING THE VEHICLE THE DEALERSHIP DETERMINED THE BALL JOINT ON THE BRACKET CRACKED AND BROKE DUE TO RUST. THE ENTIRE LIFT GATE HAD TO BE REPLACED. THE REPLACEMENT HAS NOT BEEN MADE. UPDATED 03/17/06. *JB
VEHICLE SPEED CONTROLFebruary 15, 2006
WIFE CAME HOME FROM WORK SICK. PARKED IN DRIVEWAY. NOTICED SMOKE COMING FROM UNDER HOOD. THOUGHT ENGINE OVERHEATED. OPENED HOOD AND FLAME SHOT UP FROM BRAKE MASTER. FIRE DEPT REPORT SHOWS IT WAS CRUISE CONTROL DEACTIVATION SWITCH THAT CAUGHT ON FIRE. FROM WHAT I'VE LEARNED ABOUT THIS IS THE CRUISE CONTROL QUITS WORKING..OURS QUIT WORKING. *JB
Fire reported
NHTSA #10150293ENGINE AND ENGINE COOLINGFebruary 2, 2006
FORD EXPEDITION - SPARK PLUG BLOW OUT (ONE THROUGH CYLINDER HEAD, 2 COIL) 3 TOTAL AND COUNTING. *NM
SEATSFebruary 1, 2006
DT*: THE CONTACT STATED THE DRIVER SIDE SEAT DOES NOT RECLINE. IF THE SEAT IS ADJUSTED TO LEAN FORWARD, IT WILL NOT GO BACK. THE DEALERSHIP DETERMINED THE SEAT NEEDS TO BE REPLACED BECAUSE THE SEAT TRACK IS BENT. UPDATED 2/24/2006 - THE SEAT WILL RECLINE BUT WILL NOT ADJUST. IT IS FROZEN ON THE TRACK AND AS A RESULT THE CONSUMER CANNOT REACH THE GAS PEDAL . *NM
ELECTRICAL SYSTEM,VISIBILITYFebruary 1, 2006
REAR WIPER STOPPED WORKING OCCASIONALLY. THE ODOMETER FAILED INTERMITTENTLY. NO REPAIRS HAVE BEEN MADE; CAN'T AFFORD TO AT THE PRESENT TIME. *NM
AIR BAGSJanuary 17, 2006
DT*: THE CONTACT STATED THE AIR BAG LIGHT ON THE DASHBOARD HAS ILLUMINATED. THE LIGHT ILLUMINATED WITHOUT WARNING. THE DEALER WAS CONTACTED BY PHONE AND OFFERED TO INSPECT THE VEHICLE, BUT THE CONTACT DECLINED. *NM THE CONTACT CALLED THE DEALER, AND HE WANTED TO CHARGE THE CONTACT FOR 2 HOURS OF LABOR TO LOOK AT THE VEHICLE. THE CONTACT FELT FORD SHOULD PAY FOR TWO HOURS TO HAVE VEHICLE INSPECTED. THE CONTACT DID NOT HAVE $200 TO HAVE IT FIXED FOR A SAFETY PROBLEM. *AK
ENGINE AND ENGINE COOLINGDecember 29, 2005
I MUST REPLACE MY INTAKE MANIFOLD DUE TO A LEAK ON MY 1999 FORD WINDSTAR. I SEE THAT THERE IS A RECALL ON OTHER FORD MODELS FOR THAT YEAR BUT IT LOOKS LIKE IT DOESN'T APPLY TO WINDSTARS. I FEEL IT SHOULD BE SINCE I HAVE THE SAME PROBLEM. IS THERE ANYTHING THAT CAN BE DONE ABOUT IT? *JB
ELECTRICAL SYSTEMDecember 25, 2005
ON STARTING THE ENGINE ON MY FORD EXPLORER, AN ALARM SOUNDED AND STATED A LIGHT MALFUNCTION. I CHECKED ALL THE LIGHTS AND THEY WERE OK. LATER, I WAS STOPPED AT AN INTERSECTION WITH MY LEFT TURN SIGNAL ON AND THE BRAKES APPLIED. I THEN NOTICED A PUFF OF SMOKE RISE FROM AROUND THE EMERGENCY LIGHT SWITCH FROM THE STEERING COLUMN. I THEN NOTED THAT THE TURN SIGNAL WAS NOT WORKING. THE SMOKE STOPPED WHEN I TURNED OFF THE TURN SIGNAL BUT WHEN I TURNED IT BACK ON, THERE WAS ANOTHER PUFF OF SMOKE FROM THE TOP OF THE STEERING COLUMB. *NM
SERVICE BRAKES, HYDRAULICDecember 22, 2005
1998 FORD EXPLORER BRAKES FAILED WHEN TRYING TO APPLY IN TRAFFIC. *TS THE CONSUMER WAS INFORMED THE BRAKE LINE WAS CORRODED. THE MECHANIC STATED THE BRAKE LINE WAS NOT MADE WITH THE PROPER MATERIALS. *JB
EQUIPMENTDecember 13, 2005
I OWN TWO FORDS; A 1999 RANGER XLT EXT. CAB AND A 1999 EXPLORER - EDDIE BAUER. BOTH ARE EQUIPPED WITH A CD/CASSETTE/AM-FM RADIO COMBINATION. THE DISPLAY LIGHTS ON BOTH RADIOS UNITS DO NOT WORK. THE INTERNET IS FULL OF OTHER OWNERS WITH THE SAME COMPLAINT. MY MECHANIC SAID IT WAS A MANUFACTURER DEFECT. I CALLED A FORD DEALER AND WAS TOLD THAT WHEN THESE UNITS WERE PRODUCED, THE DEFECT EXISTED. IT IS IN THE WAY THE WIRING WAS SOLDERED IN. WHY HAS THIS NOT BEEN RECALLED? FORD WILL FIX IT FOR 400.00!! THEY SHOULD HAVE NEVER SOLD THIS ITEM AS AN OPTION AND CERTAINLY SHOULD BE HELD ACCOUNTABLE. STRICT LIABILITY! THEY KNEW THE PROBLEM EXISTED YET CONTINUED TO INSTALL THESE DEFECTIVE UNITS. *JB
SERVICE BRAKES, HYDRAULICDecember 12, 2005
DT: THE CONTACT STATED WHILE DRIVING VEHICLE CAUGHT ON FIRE. THE FIRE STARTED IN THE BRAKE RESERVOIR. THE DRIVER WAS ABLE TO PULL THE VEHICLE OFF THE ROAD BEFORE IT BECAME ENGULFED IN FLAMES. THE VEHICLE WAS DEEMED A TOTAL LOSS. NO POLICE OR FIRE DEPARTMENT WAS CONTACTED. *AK
Fire reported
NHTSA #10144951ENGINE AND ENGINE COOLINGDecember 9, 2005
DT: THE CONTACT STATED VEHICLE STALLED. ALTHOUGH THE ENGINE DIED IT EASILY RESTARTED. HE TOOK THE VEHICLE TO A DEALER. THE DEALER DISCOVERED THE PROBLEM WAS THE INTAKE MANIFOLD GASKET. THERE WAS A SPECIAL SERVICE CAMPAIGN # 01M112 THAT CONCERNED THE INTAKE MANIFOLD GASKET AND THE TIMING CHAIN. HOWEVER, DUE TO THE VEHICLE'S MILEAGE IT WAS NOT INCLUDED IN THE CAMPAIGN. NO REPAIRS HAVE BEEN MADE. *AK
UNKNOWN OR OTHERNovember 29, 2005
CONSUMER REQUESTING INFORMATION ON ANY RECALL ON THE 19999 FORD EXPLORER XLT. *TS *NM
LATCHES/LOCKS/LINKAGESNovember 14, 2005
THE FRONT SIDE PASSENGER DOOR WILL NOT UNLOCK OR OPEN AT ALL. THE DRIVER'S SIDE DOOR IS BEGINNING TO EXHIBIT THE SAME PROBLEMS. *NM
POWER TRAINNovember 6, 2005
WHILE BACKING UP ON LEVEL GROUND, AFTER HEARING A LOUD BANG, MY EXPLORER LOST REVERSE. CONTACTING A REPUTABLE TRANSMISSION SHOP, THEY TOLD ME MINE WILL BE THE 10TH EXPLORER TRANS THEY WILL BE REBUILDING THIS WEEK. THEY ALSO SAY TO NEVER TOW WITH THIS VEHICLE. *NM
ELECTRICAL SYSTEMNovember 4, 2005
EXPERIENCING WINDSHIELD WIPER PROBLEM.....WIPERS TURN ON WITHOUT ACTIVATING THE SWITCH, AND SOMETIMES I CAN'T TURN THEM ON WHEN ITS RAINING......A SAFETY PROBLEM. A MARCH 2000 RECALL #00V072000 DID NOT INCLUDE MY VIN # THEREFORE FORD WILL NOT PAY FOR THE REPAIR. NEW MULTIFUNCTION SWITCH INSTALLED BY DEALER AT MY EXPENSE. RECALL SHOULD BE EXPANDED TO INCLUDE MORE VEHICLES. *NM
TIRESNovember 4, 2005
DRIVING ON I-10 WHEN MY REAR DRIVER SIDE TIRE SEPARATED CAUSING MY SUV TO SERVE AND ALMOST LOSE CONTROL. IT CAUSED OVER $3,000 IN DAMAGE. LUCKILY NO OTHER VEHICLES WERE DAMAGED AND NO ONE WAS HURT. IT IS STILL IN THE PROCESS OF BEING REVIEWED BY THE TIRE COMPANY TO SEE IF IT WAS A MANUFACTURER'S ERROR. *JB
VEHICLE SPEED CONTROLOctober 21, 2005
I HAVE A 99 FORD EXPLORER 4WD, EDDIE BAUER EDITION. FROM TIME TO TIME, THE THROTTLE WILL STICK , ESPECIALLY WHEN ITS COLD. I CAN'T REPLICATE THE STICK RELIABLY. WHEN IT STICKS, I HAVE TO PRESS EXTRA HARD ON THE THROTTLE, RESULTED BURST ACCELERATION THAT COULD CAUSE POTENTIAL ACCIDENT WITH THE VEHICLE IN FRONT OF ME. I HAVE TO BE EXTRA CAREFUL WHEN THAT HAPPEN WHEN DRIVING INTO MY GARAGE, WHICH I ALWAYS AFRAID THAT MY EXPLORER WOULD RUN INTO THE WALL. CONTACTED FORD DEALER TO SEE IF THERE'S ANY RECALL, THEY SAID THEY WANTED $99 FOR THE DIAGNOSTIC BUT NO GUARANTEE. FORD SAID THEY HAD SIMILAR CASE, BUT IT WAS ON OTHER MODELS AND NOT WILLING TO GO FURTHER UNLESS I PAY THE $99.95 DIAGNOSTIC FEE. LIKE I MENTIONED BEFORE, I CAN'T REPLICATE THE STICKING THROTTLE RELIABLY, THEREFORE THE $99 DIAGNOSTIC FEE WILL GO TO WASTE BECAUSE THE FORD DEALER WOULD SURE TELL ME THERE'S NO PROBLEM WITH THROTTLE. PLEASE LET ME/US (FORD EXPLORER DRIVER) KNOW IF YOU HAVE SIMILAR COMPLAINTS FILED IN YOUR DATABASE AND WHAT ACTIONS YOU ARE TAKING TO RESOLVE THIS ISSUE. THANK YOU. *JB
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS,LATCHES/LOCKS/LINKAGESOctober 20, 2005
DT: NOTICED PROBLEMS WITH VEHICLE ON SEPTEMBER 1, 2002. THERE WAS AN ELECTRICAL PROBLEM BECAUSE THE LIGHT FOR THE AIR BAGS WAS ALWAYS ON. THE WINDSHIELD WIPERS TURNED ON AND OFF BY THEMSELVES. THIS HAPPENED SO OFTEN THAT IT COULD CAUSE AN ACCIDENT. TOOK VEHICLE TO THE MECHANIC FOR THE BRAKES BECAUSE THEY WERE MAKING NOISE, AND HAD TO PUMP THE BRAKES IN ORDER TO GET THE VEHICLE TO STOP. *AK THE DRIVER'S SIDE POWER DOOR LOCK DOES NOT LOCK. THE REAR PASSENGER SIDE DOOR CANNOT BE OPENED FROM THE INSIDE. *NM
ENGINE AND ENGINE COOLING,EQUIPMENTOctober 20, 2005
I WAS DRIVING HOME FROM WORK AND A LOUD NOISE CAME FROM MY ENGINE I TOOK IT TO A SHOP TO LOOK AT IT AND THEY NEW WHAT IT WAS RIGHT AWAY IT WAS THE TIMING CHAIN TENSIONER AND THE OWNER OF THE SHOP TOLD ME THIS HAS BEEN A KNOWN PROBLEM WITH THE 4.0L ENGINES WITH THAT SAD WHY ISN'T THERE A RECALL ON THIS PART THEY MAKE REPLACEMENT KITS JUST FOR THIS PROBLEM AND THIS LEAD TO MORE DAMAGE TO MY TRUCK REPLACING THE CHAIN IN ALL IT'S COASTING ME ABOUT 800 DOLLARS SHOULD THIS BE A RECALL BECAUSE IF THE CHAIN WOULD HAVE BROKE THE MOTOR WOULD HAVE BENT THE RODS IN THE ENGINE AND WHO KNOWS WHAT COULD OF HAPPENED? *NM
VISIBILITYOctober 19, 2005
DT: CONTACT OWNS A 1999 FORD EXPLORER. THE PLASTIC VENT INSIDE THE HEATER CONTROL ASSEMBLY BROKE. THIS PLASTIC VENT REGULATES WHERE THE AIR WILL CIRCULATE THROUGH OUT THE VEHICLE. ALSO, IT CONTROLS THE DEFROSTER/DEFOGGER SYSTEM. DURING THE WINTER MONTHS IT WOULD BE DIFFICULT TO SEE WITHOUT THE WINDSHIELD BEING DEFROSTED. THE SERVICE DEALER STATED THE ENTIRE ASSEMBLY WILL NEED TO BE REPLACED, BUT IT HAS NOT BEEN DETERMINED WHY THE COMPONENT BROKE. THE MANUFACTURER SAID THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND NOT DO ANYTHING. THE MANUFACTURER SAID THAT THE CONTACT WOULD HAVE TO REPAIR THE VEHICLE AT HIS OWN EXPENSE. *AK
UNKNOWN OR OTHEROctober 11, 2005
THE APPARATUS THAT HOLDS MY SPARE TIRE IN PLACE, BENEATH MY 1999 FORD EXPLORER SLS BROKE WHILE I WAS DRIVING. THIS CAUSED THE SPARE TIRE TO FALL OUT FROM UNDER MY SUV,ONTO THE ROAD. THANKFULLY, I WASN'T ON A BUSY 65 MPH HIGHWAY WHEN IT HAPPENED. OTHERWISE, A SERIOUS ACCIDENT INVOLVING VEHICLES BEHIND ME, COULD HAVE OCCURRED. *NM
VISIBILITYOctober 5, 2005
FRONT WINDSHIELD WIPER ON MY FORD 1999 EXPEDITION OPERATES BY ITSELF WHEN CAR IS ON. THE WIPER SWITCH IS SET TO OFF WHEN THEY COME ON. WORRIED ABOUT ELECTRICAL ISSUES WITH THIS VEHICLE FROM READING OTHER CONSUMER ENTRIES. *NM
ENGINE AND ENGINE COOLINGSeptember 27, 2005
DT: THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT CALLED ABOUT THE CURRENT NHTSA INVESTIGATION DP05005 CONCERNING THE ENGINE AND ENGINE COOLING/THE SPARK PLUG. A SPARK PLUG WIRE BURNED AND IT MESSED UP THE EGR SENSOR. THIS OCCURRED ON SEPTEMBER 16, 2005 WHILE GOING OUT OF TOWN ,AND THEY NOTICED THE SPARK PLUG WIRE BURNED OUT AND BURNED A HOSE TO THE VACUUM HOSE AS WELL AS OTHER WIRES. THE VACUUM HOSE AND THE SPARK PLUG WERE REPLACED . THIS STILL DID NOT SOLVE THE PROBLEM. THE CONTACT TOOK THE VEHICLE TO A REPAIR SHOP AND MECHANIC DETERMINED THAT THE EGR SENSOR WAS BAD ACCORDING TO THE DIAGNOSTIC TEST, AND THAT IT HAD TO BE REPLACED . ALSO, IT SHOWED A VACUUM LEAK AND ON THE UPPER INTAKE PLATINUM. THEY FOUND A BUNCH OF CRACKS IN IT. THE UPPER INTAKE PLATINUM HAD TO BE REPLACED. *AK
VEHICLE SPEED CONTROLSeptember 22, 2005
ON 2/14/03, I WOKE UP SCREAMING THAT I SMELL SMOKE. MY FIANCE JUMPED UP, AND WE SCREAMED FOR EVERYONE TO GET OUT- BECAUSE THE HOUSE WAS ON FIRE. THE HOUSE BURNED DOWN WITH ME BREAKING BOTH ANKLES AND MY 2 OLDEST CHILDREN DYING. FOR TWO YEARS I NEVER KNEW WHAT HAPPENED. THE CAUSE WAS LEFT UNDETERMINED. THERE WERE SO MANY HOLES INTO WHAT HAPPENED THAT NIGHT. EVERYTHING WAS INVESTIGATED, EVEN THE STOVE. NOTHING LEADS TO THE FIRE, EXCEPT FOR THE 1999 FORD EXPLORE TRUCK THAT WAS PARKED IN THE GARAGE. NO ONE INSPECTED THE TRUCK BECAUSE THEY KNEW NOTHING ABOUT THE CRUISE CONTROL SWITCH RECALL. I FEEL THAT HAD WE KNOWN ABOUT THE FORD CRUISE CONTROL SWITCH, WE WOULDN'T HAVE PARKED THE CAR IN THE GARAGE. THESE VEHICLES NEED TO BE THOROUGHLY LOOKED INTO, BECAUSE THE PLACE OF ORIGIN WAS IN THE AREA OF THE GARAGE.
Fire reported2 injury(ies)2 death(s)
NHTSA #10137307ELECTRICAL SYSTEMSeptember 21, 2005
DT: THE CONTACT OWNS A 1999 FORD EXPLORER. THE VEHICLE WAS INSIDE OF THE CONTACT'S MOTHERS GARAGE THE NIGHT THAT MOTHER'S HOUSE CAUGHT ON FIRE. THE CAUSE OF THE FIRE WAS UNKNOWN, BUT IS STILL UNDER INVESTIGATION. THIS OCCURRED ON FEBRUARY 14, 2003. THE FIRE DEPARTMENT WAS CONTACTED BECAUSE THE HOUSE BURNED DOWN, AND WAS CURRENTLY DOING AN INVESTIGATION ON THE HOUSE. THE HOUSE INSURANCE COMPANY ALSO DID AN INVESTIGATION , BUT IT WAS LEFT UNDETERMINED. THE VEHICLE COMPLETELY BURNED. COULD NOT EVEN TELL WHAT COLOR THE VEHICLE WAS. THERE WHERE NO INDICATOR LIGHTS ON PRIOR TO THIS. THE CRUISE CONTROL WAS WORKING BEFORE THIS HAPPENED. THE VEHICLE HAD NOT BEEN DRIVING UNUSUALLY. THE VEHICLE HAD BEEN PARKED ABOUT THREE TO FOUR HOURS BEFORE IT CAUGHT ON FIRE. THERE WHERE TWO DEATHS IN THIS FIRE AND ONE PERSON INJURED. THE FIRE WAS REPORTED TO THE POLICE. THE FIRE DEPARTMENT STATED THAT THE FIRE WAS STARTED IN THE BACK PART OF THE HOUSE. IT HAS BEEN UNDETERMINED OF WHAT CAUSED THE FIRE. THE KITCHEN APPLIANCES WERE INSPECTED AND NOT FOUND TO BE THE CAUSE OF THE FIRE. *AK
Fire reported1 injury(ies)2 death(s)
NHTSA #10137243ENGINE AND ENGINE COOLINGSeptember 20, 2005
AFTER TAKING OUR '99 FORD EXPEDITION IN DUE TO A SPARK PLUG SHOOTING OUT WHILE MY HUSBAND WAS DRIVING TO LUNCH WE HAD IT REPAIRED OF COURSE, $517 DOLLARS LATER. HE LOST TIME AT WORK THAT DAY TO GET IT TOWED AND OF COURSE WE WERE WITHOUT OUR VEHICLE FOR A WEEK AT OUR EXPENSE. THERE WAS A THREAD REPAIR INSERT IN CYLINDER #5 SPARK PLUG HOLE DONE TO REPAIR THE PROBLEM ON MARCH 15, 2005. LAST THURSDAY SEPT. 15TH IT BLEW AGAIN AS MY HUSBAND WAS LEAVING OUR HOME WITH OUR SON. THE HEAD NEEDS TO BE REPLACED. WE ARE IN THE MIDDLE OF DECIDING WHAT TO DO AS WE CAN'T AFFORD THIS $3,000 DOLLAR PROBLEM THAT IF YOU INSPECT IS VERY COMMON, MORE SO THAN THE SPEED CONTROL RECALL. EVEN A FORD EMPLOYEE MY HUSBAND WAS DISCUSSING THIS WITH TRYING TO HELP US OUT SAID HE SEES THIS EVERY DAY! *NM
STEERINGSeptember 18, 2005
MY 1999 FORD TAURUS WITH ONLY 59,371 MILES ON IT HAD THE RACK AND PINION TO GO OUT, ISN'T IT A LITTLE TO SOON FOR SOMETHING LIKE THAT TO HAPPEN? WITH ME LIVING ON GUAM PARTS ARE HARD TO COME BY, BUT I AM SEARCHING THE WEB. *NM
SUSPENSIONSeptember 16, 2005
I NOTICED A HANDLING PROBLEM ON MY 1999 FORD EXPEDITION. INSPECTION REVEALED BROKEN SWAY BAR LINKS ON BOTH SIDES. I READ ABOUT THE RECALLS PERTAINING TO THIS PROBLEM STATING FORD ACKNOWLEDGED THE PROBLEM AND WOULD REPLACE THE ORIGINAL LINKS WITH A STRONGER LINK. I JUST HAD MY VEHICLE SERVICED AT BUTTERFIELD FORD IN SANDY, UTAH AND POINTED OUT THIS PROBLEM. THEY STATED THEY WERE NOT UNDER ANY OBLIGATION TO REPLACE THE LINKS. IRONICALLY, THEY DID NOT EVEN ASK ME IF I WANTED THEM REPLACED AND THEY RELEASED MY VEHICLE WITHOUT REPLACING THEM. I HAVE NEVER HAD THIS VEHICLE OFF ROAD NOR HAS IT EVER HIT A CURB, CHUCKHOLE, BUMP ETC. WITH ANY ABNORMAL FORCE. THESE LINKS ARE CLEARLY DEFECTIVE AND SHOULD BE A RECALL ITEM, IF THEY ARE NOT. *NM
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,SEATS,INTERIOR LIGHTINGSeptember 8, 2005
WE WERE FORCED TO TAKE THIS VEHICLE FROM HANSEL FORD IN SANTA ROSA WHEN THEY FELT WE WOULDN'T BE ABLE TO AFFORD THE 2004 FORD F-150 WE PURCHASED THEY HAD SOLD MY TRADE IN HADN'T MADE A DEAL WITH COMPANY FOR CONTRACT CAME A FEW DAY BEFORE FIRST PAYMENT DUE AND REPOED IT SINCE WE HAVE HAD CAR NIGHTMARES THE SEAT ON DRIVER SIDE BROKE JUST REGULAR TIME IT DOES A LOT OF JERKING AND SPUTTERING THE LIGHT WORK WHEN THEY WANT TO ETC..... PLEASE GET ME A DECENT VEHICLE FOR AFTER. *JB
POWER TRAIN,EQUIPMENTAugust 22, 2005
DT: THE CONTACT HAS A 2005 CHALET, WHEN GOING ON VACATION YES THE AXLE BROKE. THE TRAILER WAS BEING TOWED AT 55-60 MPH. WHEN THE AXLE BROKE IT CAUSED DAMAGE TO SEVERAL PARTS OF THE TRAVEL TRAILER AND TIRE. THERE WAS SMOKE DAMAGE FROM THE TIRE AND STRUCTURAL DAMAGE TO THE CABINETS AND UNDER CARRIAGE. THE REAR AXLE THAT BROKE WAS THE ONLY AXLE ON THE TRAILER. THERE WAS NO DAMAGE TO THE VEHICLE THAT WAS TOWING THE TRAILER. THE TRAILER WAS TOWED TO THE DEALER, AND THERE HAS NOT YET BEEN A DETERMINATION ABOUT THE REPAIRS. UPON THE VEHICLE OWNERS INSPECTION, THEY DISCOVERED THAT THE AXLE WAS COVERED WITH RUST AND HAD MANY CRACKS. THE POLICE WERE CALLED, BUT NO POLICE REPORT WAS FILED SINCE THERE WAS NO ACCIDENT. *AK
VEHICLE SPEED CONTROLAugust 15, 2005
ON 08/11/05,I HAD A GENTLEMAN INTERESTED IN PURCHASING MY 1999 FORD EXPLORER SPORT. HE CAME TO LOOK AT IT, HE LOOKED UNDER THE HOOD & MENTIONED THAT FORD WAS HAVING PROBLEMS WITH CONNECTORS IN FRONT OF THE BRAKE FLUID RESERVOIR & THAT SOME VEHICLES HAD EVEN CAUGHT ON FIRE! HE SAID IT LOOKED AS THOUGH IT HAD ALREADY MELTED. VERY CONCERNED, I MADE AN APPT FOR THE NEXT DAY. I TOOK THE VEHICLE TO MOORE MOTOR SALES IN CARO, & HAD THE RECALL DONE. ON MY WAY HOME, I TRIED OUT THE CRUISE CONTROL - TO MY SURPRISE, IT DID NOT WORK! WHEN I RETURNED HOME, I LOOKED UNDER THE HOOD TO FIND THE PART THAT I THOUGHT WAS TO BE REPLACED WAS STILL THERE! SO, I CALLED MOORE MOTOR SALES AND SPOKE TO HEATH PETERS. I QUESTIONED HIM WHY THIS MELTED PART WAS NOT REPLACED AND HE SAID THAT THE ONLY THING ON THE RECALL FOR MY VEHICLE WAS THE CABLE, NOT THE SWITCH. I EXPLAINED TO HIM THAT I WAS CONCERNED FOR THE SAFETY OF MY 2 YEAR OLD DAUGHTER AND MYSELF AT 8 MONTHS PREGNANT AS PASSENGERS. HE IMMEDIATELY SCHEDULED ME FOR ANOTHER APPT ON 08/15/05(MONDAY). OVER THE WEEKEND I TOOK THE TIME TO RESEARCH THIS ISSUE FURTHER. I DISCOVERED THIS "SPEED CONTROL DEACTIVATION SWITCH, " HAD BEEN RECALLED IN SOME FORD VEHICLES, UNDER INVESTIGATION FOR OTHERS & MY VEHICLE HAS THE SAME SWITCH AS THOSE UNDER THE RECALL. ON MONDAY, I WENT TO MY APPT AS SCHEDULED. I INFORMED HEATH THAT I WANTED TO BE THERE WHEN THEY LOOKED AT MY SUV. I SHOWED HIM & THE SERVICE TECH THE CHARRED SWITCH. THEY BOTH AGREED THAT THIS PART HAD MELTED. I WAS INFORMED HOWEVER THAT SINCE MY VEHICLE WAS NOT ON THE RECALL AS OF YET, I WOULD HAVE TO PAY THE COSTS TO FIX IT UP FRONT, WITH HOPES OF EVENTUALLY BEING REIMBURSED. I WOULD LIKE YOU TO INVESTIGATE THIS MATTER FURTHER, DUE TO THE FACT THAT THIS IS THE SAME PART JUST IN A DIFFERENT VEHICLE. AND I HAVE PROOF THAT THIS IS DEFINITELY A DEFECTIVE PART NO MATTER WHAT VEHICLE THEY DECIDE TO PUT IT IN. I THANK GOD THAT NOTHING MORE HAPPEN IN MY CASE. I'M SURE OTHERS WON'T BE SO LUCKY. *NM
STRUCTUREAugust 12, 2005
DT: VEHICLE'S METAL SPORT RUNNING BOARDS RUSTED IN TWO YEARS. THE OWNER FELT THAT THIS WAS A SAFETY ISSUE. THE OWNER NEEDED THE RUNNING BOARDS TO HELP HER GET IN AND OUT OF THE VEHICLE. SHE CONTACTED THE DEALERSHIP AND A BODY SHOP. THE CONSUMER HAS NOT BEEN IN CONTACT WITH THE MANUFACTURER. CONSUMER CHECKED ON HAVING FIBERGLASS RUNNING BOARDS PLACED ON HER VEHICLE. THE METAL RUNNING BOARDS WERE ORIGINAL EQUIPMENT ON THE VEHICLE WHEN PURCHASED. THE CONSUMER WANTS FORD TO REIMBURSE HER FOR THE NEW FIBERGLASS RUNNING BOARDS. *AK *JB
STRUCTUREAugust 12, 2005
1999 FORD EXPLORER GRAB BAR OVER THE FRONT PASSENGER'S SEAT FELL OFF ALTHOUGH THERE WAS NO PRESSURE APPLIED TO IT. *MR FOR SEVEN WEEKS PRIOR TO THE FAILURE TO CONSUMER HAD BEEN INSTRUCTED TO USE THE GRAB BAR TO GET IN AND OUT OF THE VEHICLE BECAUSE OF AN ANKLE INJURY. THE CONSUMER SAID THAT AT NO TIME DURING THOSE SEVEN WEEKS DID THE BAR FEEL LOOSE OR UNSTABLE. *NM
PARKING BRAKE,POWER TRAIN,VISIBILITY,EQUIPMENTAugust 5, 2005
NORMAL, LIGHT USAGE (11,000MI/Y); SCHEDULED MAINTENANCES PERFORMED. 1. REAR AXLE SEAL(S) LEAKING. 2. FRONT PINION GEAR SEAL LEAKING. 3. PARKING BRAKE FLOODED WITH FLUID FROM 1 OR 2, NOT SURE. 4. EVAPORATIVE UNIT FOR AC DEFECTIVE, NEEDS REPLACEMENT. 5. LCD FOR CLOCK/AUDIO SYSTEM DEFECTIVE. 6. REAR WINDOW WIPER MOTOR FAILED TWICE. ------- MANUFACTURER ADMITS NOT USUAL WEAR/TEAR, BUT WON'T COVER ANY PORTION OF APPROX. $2000.00+ REPAIR COST, NOR EVEN PROVIDE "LOANER". *NM
AIR BAGSAugust 3, 2005
WHILE DRIVING THE AIRBAG LIGHT LIGHTS UP WITHOUT ANY IMPACT. *JB
SEATSAugust 3, 2005
1998 FORD EXPLORER DEVELOPED PROBLEMS WITH THE FRONT SEAT RECLINER.*MR THE CONSUMER RECEIVED RECALL # 03V281000. THE CONSUMER STATED THE DRIVER SEAT HAS NOT FAILED, HOWEVER THE PASSENGER SEAT DID. *JB
AIR BAGSJuly 27, 2005
THE AIRBAG WARNING LIGHT FLASHES PERIODICALLY. LOCAL DEALERSHIP SAYS THE WIRE HARNESS UNDERNEATH PASS SEAT DOES NOT HAVE A GOOD CONNECTION AND NEEDS TO BE REPLACED. COST: APPROX $300. NOT ABLE TO REPLACE YET DUE TO FINANCIAL HARDSHIP.
SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAINJuly 25, 2005
COMPLAINED OF LOUS RATTLING NOISE IN ENGINE ON 7/07/03, AND AGAIN ON 09/29/04 AT A DIFFERENT FORD DEALER. THERE ARE MAJOR MECHINICAL PROBLEMS WITH THIS VEHICLE IN CONCERN TO THE ENGINE CAM GUIDES, REAR DIFFERENTIAL AND LOWER BASLL JOINTS WORN, WHY WASN'T MY FORD EXPLORER SPORT RECALLED FOR THESE PROBLEMS OR GIVEN THE SAME TSB AS THE 1999 FORD EXPLORER?
VISIBILITYJuly 23, 2005
MY 1999 FORD EXPEDITON WENT INTO TOTAL MELT DOWN 5 MONTHS AGO. AFTER A RAIN STORM I WENT INTO IT AND AFTER STARTING IT THE WINDSHIELD WIPERS WENT NUTS THE RADIO DIED WHEN THE CAR WENT INTO REVERSE THE LIGHTS WENT ON AND OFF. THE CAR HAS BEEN TO MY MECHANIC WHO FINALLY WENT TO FORD AND NOW IT HAS BEEN BACK FOR THE 3RD TIME A NEW WINDSHIELD NEW COMPUTER AND STILL IF IT RAINS AND NOW IF IT IS HUMID ALL HELL BRAKES LOOSE.NOW THAT I SEE ALL THE COMPLAINTS AND 2,000 DOLLARS LATER ALL HELL WILL BRAKE LOOSE WITH FORD BECAUSE I AM WILLING TO DO WHATEVER I CAN AND HAVE TO GET RESULTS.
ELECTRICAL SYSTEMJuly 7, 2005
HEADLIGHT SWITCH AND WIRING HARNESS BURNT. CAR WAS PARKED, NOT RUNNING OR LIGHTS ON. CAR FILLED FULL OF SMOKE. WAS LUCKY IT DID NOT SET THE CAR ON FIRE.
Fire reported
NHTSA #10127837ELECTRICAL SYSTEMJune 24, 2005
DT: THE CONTACT OWNS A 1999 FORD EXPLORER. HE STATES THAT WHILE DRIVING HE NOTICED SMOKE WAS COMING FROM STEERING COLUMN. THIS DID HAPPENED THREE OR FOUR TIMES. TOOK VEHICLE TO THE DEALER, AND THEY REPLACED THE MULTI-FUNCTION SWITCH (TURN SIGNALS, WINDSHIELD WIPER, AND HEADLIGHT DIMMER MODULE). HE HAS FOUND COMPLAINTS FOR THIS PROBLEM ON THE NHTSA WEBSITE.*AK THE MULTI-FUNCTION SWITCH BURNT AND WAS REPLACED. *TT *NM
LATCHES/LOCKS/LINKAGESJune 19, 2005
THE DOOR LOCKS ON THE DRIVERS SIDE(BOTH FRONT AND REAR) WILL FOR A PERIOD OF DAYS NOT UNLOCK WITH THE POWER LOCK OR THE KEY ON THE FRONT DOOR. THIS LEAVES THE PERSON SITTING ON THAT SIDE HAVING TO CRAWL TO THE OTHER SIDE OF THE VEHICLE TO GET OUT. THEN AFTER A PERIOD OF DAYS SEEMS THAT IT WILL START WORKING AGAIN FOR NO APPARENT REASON. THERE IS A SPRING IN EACH OF THE LATCHING MECHANISMS THAT WAS FOUND TO HAVE BROKEN.
SUSPENSIONJune 19, 2005
VEHICLE EXPERIENCES CONTINUED PROBLEMS WITH SUSPENSION STABILITY AND CONTROL, SEVERAL REPLACEMENTS OF SUSPENSION/STEERING COMPONENTS...TIE ROD/S BENT/BROKEN CAUSING TO LOSE CONTROL AT LOW SPEED (THANK GOD I WASN''T GOING FASTER AT THE TIME) WHEELS FLOPPED ON ITS SIDES CONTINUED 4 WHEEL ALIGNMENT AND REPLACEMENT OF SEVERAL FRONT END, ARMS, JOINTS, TIE RODS, FRONT END REPAIRS COSTING $2000... PLUS...VEHICLE SWAYS ALL OVER THE ROAD AND PULLS RIGHT AND THEN PULLS LEFT WITH A LOT OF PLAY IN STEERING WHEEL AFTER SEVERAL 4/WHEEL ALIGNMENTS. I HAVE HAD THE VEHICLE INTO COURTESY FORD MATTYDALE NY SEVERAL TIMES NOW TO FIX FRONT END. NOW GOOD YEAR TELLS ME THEY FELL THE TIE RODS NEED TO BE REPLACED AGAIN??? PROBLEMS \ THIS IS A VERY DANGEROUS SITUATION AND SHOULD BE DEFINITELY A RECALL ON THE FORD EXPIDITIONS. FURTHERMORE, ALL WHEEL DRIVE / 4 WHEEL DRIVE OFTEN IS LOCKED INTO 4 WHEEL WILL NOT COME OUT OF 4 WHEEL DRIVE. ***ALSO, DIGITAL DASH SHORT OR LOSS OF USE LIGHTS ON DASH GOING OUT INCLUDING ODOMETER OFTEN GO OUT AND THE TURN BACK ON I HAVE SEEN SEVERAL COMPLAINTS REGARDING ALL OF THE ABOVE...FOR THE 99 FORD EXPEDITIONS. *** THE BRAKE PEDAL ALSO LOCKS UP IF/WHEN THE TIRE SPIN OR ENGINE REVS UP YOU TRY TO APPLY THE BREAKS HOWEVER, THE BREAK PEDAL WILL NOT MOVE IT'S LOCKED AND WILL NOT MOVE UNLIT TIRES STOP SPINNING OR ENG. STOPS REVVING...ANTI-LOCK PROBLEM???
Crash reported
NHTSA #10125729ELECTRICAL SYSTEMJune 17, 2005
I HAVE THE SAME SWITCH FOR CRUISE CONTROL OPERATION ON MY 1999 FORD EXPLORER AND AM AFRAID THAT ONE DAY I WILL HAVE A FIRE CAUSED BY ITS FAILURE. THIS FAILURE WAS REPORTED ON CNN ON JUNE 16, 2005. WILL THERE BE A RECALL?
STEERINGJune 8, 2005
DT: CONSUMER STATES THAT THE STEERING WHEEL BEGAN SMOKING WHILE DRIVING, AND SHE KEPT ON DRIVING AND IT STOPPED. IT HAPPENED NC EBEFORE ABOUT A MONTH AGO. CONSUMER WAS WORRIED THAT THE VEHICLE WILL EXPLODE ON HER.*AK
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY,INTERIOR LIGHTINGJune 7, 2005
DT: CONTACT STATES THE INSIDE LIGHTS, WINDSHIELD WIPERS, AND THE POWER WINDOWS WOULD NOT WORK. ALSO, THE OUTSIDE LIGHT WOULD NOT GO OFF WHEN THE VEHICLE WAS SHUT OFF, CAUSING THE BATTERY TO RUN DOWN. THERE WAS A RECALL ON THIS VEHICLE REGARDING THE GENERIC ELECTRIC MODULE, BUT THIS SPECIFIC VEHICLE DOES NOT FALL UNDER THIS RECALL CAMPAIGN.*AK
ENGINE AND ENGINE COOLINGJune 5, 2005
VEHICLE WILL NOT START WHEN ON AN UPHILL INCLINE
ENGINE AND ENGINE COOLINGMay 25, 2005
DT: CONTACT STATES WHILE DRIVING VEHICLE LOCKED UP ON THE HIGHWAY. THE SERVICE DEALER STATED THE CAM SHAFT LOCKED UP BECAUSE OIL WAS NOT CIRCULATING THROUGHOUT THE MOTOR. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE DASH.*AK
ELECTRICAL SYSTEMMay 18, 2005
CONSUMER NOTICED WHITE SMOKE COMING FROM THE STEERING COLUMN WHENEVER THE LEFT TURN SIGNAL WAS USED. CONSUMER ANTICIPATES A FIRE IF THIS ISSUE CONTINUED. THE DEALER WAS NOT NOTIFIED AT THIS TIME. *JB *BF *NM
ENGINE AND ENGINE COOLING,EQUIPMENTMay 16, 2005
THE EGR VACUUM SENSORS AND SWITCHES ON THE ENGINE HAVE HAD TO BE REPLACED TWICE ON MY 1999 FORD EXPLORER - ONCE IN 2002 AND THEN AGAIN IN 2005. FORD IS THE ONLY MAKER OF THESE PARTS AND I FEEL THAT FORD IS SELLING FAULTY PARTS - WHICH IS EXTREMELY DANGEROUS
VISIBILITYMay 11, 2005
BLEND DOOR ON THE HEAT AND AC BROKEN, CANNOT WARM UP INTERIOR OF VEHICLE TO DEFROST WINDOWS, IT JUST BLOWS COLD AIR(MAYBE OUTSIDE AIR). HAS NOT BEEN FIXED YET.
VEHICLE SPEED CONTROLMay 9, 2005
DT: DRIVING WHEN HE FELT GAS PEDAL WENT DOWN, IT BEGAN TO ACCELERATE ALL ON ITS OWN IN BUSY TRAFFIC. HE WAS PRESSING BRAKE AT THE SAME TIME IN EFFORT TO STOP. COULD SMELL SOMETHING AS IF BURNING. JAMMED IGNITION INTO PARK AND PULLED KEYS OUT. VEHICLE STOPPED. CALLED TRIPLE A AND THE COPS, VEHICLE WAS TOWED. NO ACCIDENT. NO REPAIRS YET. TOW DRUCK DRIVER SUPSECTS SOMETHING WITH GAS PEDAL HAS BROKEN OFF.*AK
EXTERIOR LIGHTINGApril 27, 2005
AFTER SITTING IN A TURN LANE FOR 2-3 MINUTES WITH TURN SIGNAL ON, WISPS OF SMOKE BEGAN COMING FROM STEERING COLUMN. UPON REPEATING THE SCENARIO IN DRIVEWAY SAME WISPS OF SMOKE WERE OBSERVED, AND ORANGE GLOW COULD BE SEEN INSIDE STEERING COLUMN WHEN LOOKING THROUGH CRACKS AROUND HAZARD WARNING FLASHER BUTTON. IN BOTH INSTANCES, TURN SIGNALS BEING TURNED OFF STOPPED THE SMOKE BEFORE ANY DAMAGE COULD BE DONE. VEHICLE WAS TAKEN TO DEALER, AND TURN SIGNAL MODULE WAS REPLACED. OLD PART WAS NOT RETURNED TO ME. DEALER SERVICE MANAGER STATED THE MODULE HAD SHORTED OUT.*AK
ELECTRICAL SYSTEMApril 20, 2005
I PARKED MY 1999 EDDIE BAUER EXPEDITION ON THE STREET 2 BLOCKS FROM MY HOME AT ABOUT 6:40PM THE NIGHT OF APRIL 17, 2005. AT 11:16PM THE POLICE RANG MY BELL TO INFORM ME THAT MY VEHICLE HAD BEEN INVOLVED IN A FIRE. THE FRONT OF THE VEHICLE WAS COMPLETELY BURNED AND DESTROYED. THE GREATEST AMOUNT OF DAMAGE WAS ON THE PASSENGER SIDE. THERE WAS ONLY LIABILITY INSURANCE ON THIS VEHICLE SO IT IS CONSIDERED A TOTAL LOSS. WHILE THERE IS A CLASS ACTION SUIT FOR 2000 FORD VEHICLES, THERE IS NONE FOR 1999. THERE SHOULD BE!*AK
Fire reported
NHTSA #10118159ENGINE AND ENGINE COOLINGApril 9, 2005
THE CRANKSHAFT SHEARED OFF DIRECTLY BEHIND THE HARMONIC BALANCER, THE TRUCK HAS ONLY 70,000 MILES, WILL REQUIRE MAJOR ENGINE WORK TO FIX. IT BROKE UNDER NORMAL ACCELERATION CONDITIONS.*AK
SEATSMarch 30, 2005
I'VE RECEIVED NOTICE OF A POTENTIAL PROBLEM WITH THE SEAT RECLINER BOLT ON MY 1999 FORD EXPLORER INDICATING THIS WOULD BE REPAIRED FREE OF CHARGE. WHEN I CONTACTED THE SERVICE DEPARTMENT OF THE DEALER I PURCHASED THE VEHICLE FROM, I WAS TOLD THERE WAS A POSSIBLITY THE BOLT COULD BREAK OFF WHILE THEY WERE MAKING THE REPAIRS AND THEY WOULD NEED TO HAVE THE VEHICLE OVER NIGHT. WHEN I ASKED FOR ASSURANCE THEY PROVIDE A LOANER CAR, THEY REFUSED. IN MY MIND, THIS DOES NOT CONSTITUTE REPAIR WITHOUT CHARGE. I WOULD BE GLAD TO DROP THIS OFF FOR REPAIRS IF I CAN BE ASSURED I CAN HAVE MY VEHICALE BACK THAT SAME DAY. SHOULD THEY BREAK THE BOLT AND NEED TO HAVE IT OVERNIGHT WOULD BE THEIR SOMETHING THEY CAUSED AND SHOULD BE RESPONSIBLE FOR, NOT THE CONSUMER. WHAT IS TO STOP THEM FROM INTENTIONALLY DOING THIS TO MAKE MONEY ON RENTAL FEES. ALL I ASK IS FOR SOME REASSURANCE THIS REPAIR WILL BE MADE WITH CHARGE TO ME. FORD MOTOR COMPANY MUST TAKE FULL RESPONSIBILITY FOR REPAIRING AND REASSURING ITS CUSTOMERS THIS SAFETY PROBLEM IS REPAIRED WITHOUT COST AND RISK TO ITS CUSTOMERS.*AK
LATCHES/LOCKS/LINKAGESMarch 28, 2005
AFTER HAVING PARKED MY CAR I COULD NOT OPEN THE DOOR FOR MY CHILD TO GET OUT--NEITHER FROM THE INSIDE NOR THE OUTSIDE AND PULL MECHANISM DISAPPEARED IN BETWEEN CAR DOOR. *JB
POWER TRAINMarch 27, 2005
WHEN STOPPED WITH FOOT ON BRAKE TRUCK SUDDENLY SURGES FORWARD.
ELECTRICAL SYSTEMMarch 26, 2005
WHILE DRIVING DOWN RT.10 IN WHIPPANY,NJ MY '99 FORD EXPLORER CAUGHT ON FIRE. ELIEVE IT WAS AN ELECTRICAL FIRE - FIRE WAS BEHIND THE DASH BOARD. I SAW FLAMES COMING FROM THE PASSENGER SIDE ON THE FLOOR AND THE CAR QUICKLY FILLED UP WITH SMOKE. I PULLED OFF THE ROAD - CALLED 911 - POLICE AND FIRE TRUCK ASSISTED ME.*AK
Fire reported
NHTSA #10114772VEHICLE SPEED CONTROLMarch 22, 2005
CONSUMER'S 1999 FORD EXPLORER (VIN [XXX]) CAUGHT ON FIRE DUE TO A VEHICLE DEFECT. REQUEST THAT THE SCOPE OF THE FORD RECALL FOR THE CRUISE CONTROL DEACTIVATION SWITCH BE EXPANDED. *NM THE CONSUMER BELIEVED THE FIRE WAS DUE TO A DEFECTIVE SPEED CONTROL DEACTIVATION SWITCH. A RECALL WAS ISSUED FOR OTHER MODELS REGARDING THE SPEED CONTROL DEACTIVATION SWITCH. THE CONSUMER IS REQUESTING FOR THE RECALL TO BE EXPANDED. LAWYER ON BEHALF OF CONSUMER, ALSO SEE ODI#10115518 *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fire reported
NHTSA #10115516ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,SEATSMarch 21, 2005
@ 50,000 MILES RADIATOR WENT OUT AND WE REPLACED W/ NEW RADIATOR/ HEADS IN THE MOTOR HAD TO BE REPLACED / ELECTRICAL PROBLEMS / RE-BUILT TRANSMISSION PUT IN / DRIVER'S SEAT RECLINER FAILURE . *AK
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLMarch 16, 2005
WHILE DRIVING APPROXIMATELY 80 MPH ACCELERATION PEDAL WAS LET GO BUT SPEED DID NOT DECREASE. CONSUMER THEN APPLIED BRAKES BUT HAD NO EFFECT. HE TRIED TO APPLY THE BRAKES AGAIN WHICH SLOWED VEHICLE DOWN. ACCIDENTS WERE AVOIDED WHILE PULLING TO SHOULDER OF ROAD. *AK
FUEL SYSTEM, GASOLINEMarch 8, 2005
THE INTERIOR OF THE FUEL TANK DEVELOPED RUST, CAUSING THE VEHICLE TO STALL MULTIPLE TIMES ON THE ROAD. TAKEN TO SHOP FOR A NEW REPLACEMENT FUEL TANK.*AK *TC
SERVICE BRAKES, HYDRAULICMarch 8, 2005
VEHICLE HAD BEEN TO THE REPAIR SHOP THREE TIMES FOR THE PADS AND ROTORS BEING DEFECTIVE. ALSO, SEEMED TO BE AN ISSUE WITH OTHER CONSUMERS. *AK THE CONSUMER STATED THAT THE BRAKES SQUEAK EVEN AFTER THE REPAIR. *TC
ENGINE AND ENGINE COOLINGFebruary 17, 2005
I HAVE A 1999 FORD EXPLORER XLT WITH A V-6 SOHC 4 LITER ENGINE. THE CAR HAS NOT PROPERLY ACCELERATED SINCE PURCHASE IN 2000, IT HAS CONSTANTLY STALLED WHILE DRIVING AND THE DEALER COULD NOT DETERMINE THE PROBLEM BECAUSE THE CHECK ENGINE LIGHT WAS NOT ON. I FOUND OUT FEBRUARY 16, 2005 THAT I HAVE A BROKEN INTAKE MANIFOLD GASKET AND IT COST OVER $1,000 TO FIX. I HAVE SEARCHED THE INTERNET RELATED TO THIS PROBLEM AND FOUND THERE ARE EIGHT FORD MODELS MANUFACTURED FROM 1996 THROUGH 2001 WITH THIS PROBLEM. FORD REFUSES TO ACKNOWLEDGE THIS DEFECT TO CONSUMERS BUT ACCORDING TO THE ARTICLE INTHE ATTACHED LINK, THEY HAVE EXTENDED THEIR WARRANTY ON THIS PART TO THE POLICE DEPARTMENT AND TAXI COMPANIES THAT HAVE PURCHASED THE AFFECTED CARS. PLEASE VISIT THE WEBSITE FOR MORE INFO.HTTP://WWW.GM-V6LEMONS.COM/MEDIAATTN.HTM THANK YOU FOR ANY HELP YOU CAN PROVIDE PETER DELVECCHIA. *JB
SEATSFebruary 16, 2005
THIS REPORT CONCERNS A 1999 FORD EXPLORER SPORT 2DR 4X4. VEHICLE HAS 144,000 PLUS MILES. SPECIFICALLY THIS PERTAINS TO THE FRONT DRIVER?S SEAT (NON-POWER MODEL). OVER THE LAST 5 YEARS I HAVE REPLACED THE FRONT DRIVERS SEAT (BOTTOM FRAME) THREE TIMES. EACH TIME THE SEAT FRAME HAS BROKEN IN THE SAME MANNER. THE PROBLEM IS THAT THE FRAME METAL RIPS/TEARS AT THE LOCATION OF THE MOUNTING BOLT FOR THE RECLINE LEVER. THIS TEARING CAUSES THE SEAT BACK TO RECLINE WITHOUT WARNING ON THE LEFT SIDE CAUSING THE DRIVER TO FALL BACKWARDS AWAY FROM THE STEERING WHEEL. FORD HAS STATED THAT THEY DO NOT HAVE ANY INFO ON THIS. THIS IS SOMEWHAT STRANGE AS THEY APPARENTLY DIRECTED DEALERSHIPS APPROXIMATELY 2 YRS AGO TO REPLACE THIS FRAME ON ALL AFFECTED VEHICLES. THE PROBLEM IS VERY APPARENT AND A VERY EASY FIX. THE TEARING OCCURS JUST TO THE FRONT OF THE (FRONT) BOLT HOLE ABOUT 1/8 INCH FROM THE HOLE. THERE IS A LARGE SPOT WELDED PLATE INSIDE THE FRAME WHERE THE BOLTS FOR THE RECLINE LEVER INSERT INTO THE FRAME. IF THIS PLATE WAS EXTENDED ABOUT 4 INCHES OR MORE PAST THE FRAME HOLES THIS PROBLEM WOULD NOT OCCUR. I HAVE DETAILED PHOTOS OF THIS FRAME AND PROBLEM AREA AVAILABLE FOR USE TO YOUR OFFICE AS WELL AS THE FRAME ITSELF.*AK
1 injury(ies)
NHTSA #10110623VEHICLE SPEED CONTROLFebruary 15, 2005
MY FORD EXPLORER 1999 SUDDENLY ACCELERATED FORWARD AS I SHIFTED FORM DRIVE TO PARK COVERING A DISTANCE OF ABOUT 20 FEET GOING OVER THE FLOOR DEFENSE, CLIMBING THE SIDE WALK AND THEN GOING ON THE FIRST STEP OF THE BUILDING STAIRS. I INJURED MYSELF AND THE CAR WAS DECLARED TOTAL LOSS.
Crash reported1 injury(ies)
NHTSA #10110588VEHICLE SPEED CONTROLFebruary 10, 2005
VEHICLE WAS PARKED IN THE GARAGE FOR AT LEAST 2 HOURS BEFORE THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS NOTIFIED, AND THE FIRE WAS EXTINGUISHED. VEHICLE WAS TOTALED. THIS WAS CONFIRMED BY THE INSURANCE COMPANY. *AK
Fire reported
NHTSA #10111309SEATSFebruary 9, 2005
CONSUMER REPLACED FRONT DRIVER'S SEAT (BOTTOM FRAME) 3 TIMES. EACH TIME THE SEAT FRAME HAS BROKEN IN THE SAME MANNER. *BF THE FRAME METAL RIPPED/TORE AT THE LOCATION OF THE MOUNTING BOLT FOR THE RECLINER LEVER. THE TEARING CAUSED THE SEAT BACK TO RECLINE WITHOUT WARNING ON THE LEFT SIDE. AS A RESULT THE DRIVER FELL BACKWARDS AWAY FROM THE STEERING WHEEL. *NM
ELECTRICAL SYSTEMFebruary 6, 2005
MY 1999 FORD EXPLORER WAS PARKED, LOCKED, WITH NO KEY IN THE IGNITION. IN MY GARAGE ON JANUARY 30, 2005. WHEN WE SMELLED SMOKE, LOOKED IN THE GARAGE, AND FOUND EXTREME SMOKE COMING FROM UNDER THE HOOD OF THE CAR... I PHONED 911, AND THE OPERATOR ADVISED US TO GET OUT OF THE HOUSE AND DO NOT ATTEMPT TO GET THE CAR OUT OF THE GARAGE. WE WENT OUTSIDE AND WAITED FOR THE FIRE DEPT. 5 FIRE TRUCKS CAME AND PUT OUT THE FIRE..... BUT THE CAR WAS BURNED COMPLETELY, AND ALSO THE GARAGE AND ALL OF IT'S CONTENTS ARE A TOTAL LOSS.... MY HOUSE IS ALSO DAMAGED, DUE TO SOOT, AND SMOKE.... I AM 65 YEARS OLD, LIVING ON SOCIAL SECURITY, I AM A 44 YEAR TYPE 1 DIABETIC... THIS HAS CAUSED ME IMMENSE PROBLEMS.... I WOULD APPRECIATE ANY HELP YOU MAY AFFORD ME..*JB
Fire reported
NHTSA #10109950ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLFebruary 2, 2005
THE TRUCK WAS PARKED INSIDE OF THE GARAGE AND IT CAUGHT ON FIRE DUE TO CRUISE CONTROL. NO INJURES REPORTED. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY. *AK ....FIRE DID EXTENSIV EDAMAGE TO GARAGE AND HOUSE. *AK
Fire reported
NHTSA #10109662VEHICLE SPEED CONTROLJanuary 28, 2005
WE OWN A 1999 FORD WINDSTAR VAN. WE WERE AT A SCHOOL EVENT WITH OUR CHILDREN AND WHEN WE GOT IN OUR CAR, WE THOUGHT WE SPOTTED SMOKE BUT WAS NOT SURE IF IT WAS OR IF IT WAS EXHAUST FROM THE CAR IN FRONT OF US (WE WERE PARALLEL PARKED). WE WENT TO THE GAS STATION AND UNDER THE LIGHTS WE SAW ALOT OF SMOKE POURING OUT FROM UNDER THE HOOD. MY HUSBAND POPPED THE HOOD AND THERE WAS A FIRE! WE BACKED THE VAN UP AWAY FROM THE GAS PUMPS AND EVERYONE GOT OUT FINE. WE HAD TO USE A FIRE EXTINGUISHER TO GET THE FIRE OUT. WE TOOK IT TO A DEALERSHIP AND THE TECHNICIANS THERE SHOWED US THAT THE CRUISE CONTROL SWITCH WAS MESSED UP. WE HAD THEM ORDER US A NEW PART AND WE REPLACED IT. THE WIRING HARNESS IN THE VAN IS STILL DAMAGED AS WE DID NOT HAVE THE FUNDS TO REPLACE IT. I AM REPORTING THIS BECAUSE OF THE RECALL I HEARD ABOUT YESTERDAY (1/27/05) REGARDING THE 2000 FORD TRUCKS AND SUVS. I AM POSITIVE THAT OUR VAN HAD THE SAME DEFECT.*AK
Fire reported
NHTSA #10108163SUSPENSIONJanuary 27, 2005
DEALERSHIP INFORMED THE CONSUMER OF THE WORN OUT LOWER FRONT BALL JOINT ON THE DRIVER/PASSENGER SIDES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
FUEL SYSTEM, GASOLINEJanuary 27, 2005
1999 FORD EXPLORER FUEL LINE LEAKING.***NO ANSWER REQUIRED***. *MR THE FUEL LINES THAT EXTENDS OVER THE VALVE COVER AND INTO THE FUEL INJECTION SYSTEM IS LEAKING FUEL. CONSUMER COULD SMELL THE GAS ODOR AND PULLED OVER TO STOP THE VEHICLE IMMEDIATELY. *TT *NM
SUSPENSIONJanuary 26, 2005
WHILE DRIVING FRONT HUB CAME OFF THE VEHICLE, SIDE UNKNOWN. THIS CAUSED THE CONSUMER TO LOSE STEERING CONTROL. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
POWER TRAINJanuary 19, 2005
PURCHASED IN MAY 2001 - 1 WEEK LATER -BACK AT THE DEALERSHIP WITH THE "CHECK ENGINE" LIGHT ON. HAD TO FIX THAT. MANY MISC. THINGS I'VE HAD TO REPLACE ON THE VAN ALSO, TO THE TUNE OF $1500.00 OUT OF POCKET. IN 2003, MY "CHECK TRANSMISSION" LIGHT WENT ON EVERY TIME IT WAS DRIVEN. DEC 2004, I'M BY MYSELF W/2 KIDS, 1 HOUR FROM HOME ON A SUNDAY. CAR IS SMOKING ON FRONT END. TO MAKE THE LONG STORY SHORT, I ENDED UP GETTING A NEW TRANSMISSION & RADIATOR AT A FORD DEALERSHIP. TOTAL COST FROM ME - $3200.00. DOING RESEARCH ONLINE, I FIND THAT IT IS QUITE COMMON FOR 1999 FORD WINDSTAR'S TO HAVE TO HAVE TRANSMISSION'S REPLACED WITH LOW MILES. HUNDREDS OF PEOPLE HAVE POSTED ON MSN AUTO'S ABOUT THE SAME PROBLEMS. MINE WAS REPLACED AT 70,000!! MY NEW TRANSMISSION (FORD FACTORY) "DIES" WHEN I PUT THE CAR INTO GEAR. SO, AFTER A 2 WEEK WAIT TO GET INTO FORD, I FIND THAT IT NEEDS ANOTHER TRANSMISSION, BECAUSE MY $3200 I GOT 3 WEEKS AGO, ONE HAS SOMETHING WRONG. SO, I'LL BE OUT FOR 1 WEEK & STILL HAVE A "LEMON" CAR. WHAT MAKES IT DIFFICULT IS THAT I DIDN'T HAVE $3200.00 FOR THIS CAR. I'M STILL PAYING ON THE 15,000.00 WE PAID ON THIS VEHICLE, IN ANTICIPATION OF NOT HAVING ANY MAJOR CAR PROBLEMS. A RECALL OF THESE VEHICLES SHOULD BE INVESTIGATED. 1999 FORD WINDSTAR SE. *NM
VEHICLE SPEED CONTROLJanuary 4, 2005
WELD THAT MOUNTS THE BRACKET THAT HOLDS THE ACCELERATOR PEDAL ASSEMBLY TO THE FIREWALL FAILED. THIS ALLOWED THE ACCELERATOR PEDAL ASSEMBLY AND BRACKET TO FALL TO THE CAR FLOOR WHILE DRIVING AND ALMOST CAUSED AN ACCIDENT. DEALER WELDED THE BRACKET BACK TO THE FIREWALL AT CONSIDERABLE EXPENSE TO MYSELF.*AK
POWER TRAINJanuary 1, 2005
IN MY 99 FORD EXPLORER 4X4, THE FRONT DIFFERENTIAL FAILED COSTING $2500 IN DAMAGES. ALTHOUGH THERE WAS NO ACCIDENT THE VEHICLE WAS UNSAFE TO DRIVE AND THE 4X4 SYSTEM WAS NOT OPERATING. WE HAD NO IDEA , THE DEALER CAUGHT IT DURING A SERVICE CHECK. *JB
STEERINGDecember 31, 2004
POWER STERRING PUMP AND RACK AND PINION LEAKING. *AK
FUEL SYSTEM, GASOLINEDecember 25, 2004
ENGINE STALLS OUT WHEN YOU LET OFF GAS HAS DONE IT THREE TIME FIRST TIME TOOK IT DEALER THEY COULD NOT FIND ANYTHING WRONG SECOND TIME DID IT COMING OF INTERSTATE RAMP THAT WAS FUN THEY REPLACE PART IN FUEL SYSTEM (SOME THING ABOUT IDLE SENSOR?). MY WIFE'S AND SISTER'S 2000 RANGER ALSO DID IT. *AK
FUEL SYSTEM, GASOLINEDecember 25, 2004
ENGINE STALLS OUT WHEN YOU LET OFF GAS HAS DONE IT THREE TIME FIRST TIME TOOK IT DEALER THEY COULD NOT FIND ANYTHING WRONG SECOND TIME DID IT COMING OF INTERSTATE RAMP THAT WAS FUN THEY REPLACE PART IN FUEL SYSTEM (SOME THING ABOUT IDLE SENSOR?). MY WIFE'S AND SISTER'S 2000 RANGER ALSO DID IT. *AK
ELECTRICAL SYSTEMDecember 22, 2004
MULT-IFUNCTION SWITCH MALFUNCTION. WHEN I USE THE BLINKER IT WILL PAUSE MOMENTARILY AND THEN IT WILL SMOKE. THIS IS A PROBLEM FORD KNOWS ABOUT AND HAS RECALLED ON 3 MANUFACTURED LINES OF 99 EXPLORERS BUT NOT MINE. SO THEY REFUSED TO FIX IT. *JB
POWER TRAIN,ELECTRICAL SYSTEMDecember 17, 2004
I PURCHASED MY 1999 FORD EXPLORER IN MAY OF 2004 AND WITHIN A MONTH, I BEGAN EXPERIENCING PROBLEMS WITH MY TRANSMISSION. MORE SPECIFICALLY, THE VEHICLE WOULD LOOSE POWER WHILE DRIVING, THE TRANSMISSION COULD BE HEARD SHIFTING AND ALSO SHIFTING MOVEMENT WAS FELT WHILE DRIVING. I TOOK THE VEHICLE BACK TO RIO VALLEY IN ESPANOLA, NEW MEXICO WHERE I PAID CASH ($8700.00) AND WAS TOLD THAT I DID NOT PURCHASE THE WARRANTY AND MY VEHICLE NEEDED A NEW TRANSMISSION AND IT WOULD COST ME $3200.00 TO HAVE IT REPAIRED. I COMPLAINED AND WAS TOLD THAT MY GASKET WAS SEALED WITH A SEALANT THAT WENT IN TO MY GASKETS AND DAMAGED MY SOLENOID. I HAS JUST TAKEN IT FOR A TRANSMISSION OIL CHANGE AND THOUGHT WELL THAT COULD BE, HOWEVER, AFTER TALKING TO THE OWNER OF HINDI'S OIL STOP, I FELT CERTAIN THAT THIS WAS NOT THE CAUSE. RIO VALLEY FORD DID CLEAN OUT THE TRANSMISSION A COUPLE OF TIMES AND CHARGED ME $340.00 AND I WAS TOLD THAT THIS WAS BASICALLY GOING TO HAVE A BAND-AID EFFECT AND I WOULD ULTIMATELY NEED TO GET MY TRANSMISSION FIXED. IT WAS GETTING ME AROUND FOR AWHILE BUT LATELY THE SAME SHIFTING NOISES AND FEELINGS I HAD HEARD AND FELT ARE RECURRING. MY OVERDRIVE LIGHT ALSO GOES OF AND ON CONTINUOUSLY SOMETIMES WHILE I AM DRIVING THE VEHICLE. *JB
FUEL SYSTEM, GASOLINEDecember 13, 2004
THE FUEL TANK WAS LOOSE AND WAS CAUSING THE FUEL SENDING UNIT TO FAIL. DEALERSHIP WAS NOTIFIED. THE PROBLEM WAS REPAIRED. *AK....THE FUEL TANK WA SNOT LOOSE. THE BAFFLE PLATE INSIDE THE FUEL TANK BECAME UNATTACHED, SLIDING BACK AND FORTH, WHICH IN TURN ALSO RUINED THE GAS TANK FUEL SENDING UNIT. AFTER INQUIRING OF FOR DEALERSHIP, THEY ADMITTED THAT THIS COULD BE A DANGEROUS SITUATION, ESPECIALLY IF THE SLIDING BAFFLE PLATE SEVERED THE ELECTRICAL WIRES TO THE FUEL TANK GAUGE SENDING UNIT. CONSUMER FELT THAT THIS WAS A MANUFACTURING DEFECT AND HE SHOULDN'T HAVE TO PAY FOR A NEW TANK/FUEL PUMP, AND SENDING UNIT. *AK
VEHICLE SPEED CONTROLDecember 5, 2004
CONSUMER NOTICED THAT ACCELERATOR PEDAL STUCK INTERMITTENTLY. WHILE APPLYING THE ACCELERATOR PEDAL VEHICLE FAILED TO ACCELERATE. CONSUMER WILL NOTIFY THE DEALER IN THE NEAR FUTURE. *AK WITH ADDED PRESSURE ON THE ACCELERATOR THE PEDAL UNSTICKS AND THE VEHICLE LUNGES FORWARD OR BACKWARDS. THE PROBLEM CORRECTED BY THE DEALER. *TC
SEATSNovember 12, 2004
DRIVER'S SEAT WAS RECLINING BACKWARD WHILE DRIVING AND WAS SHIFTING TOWARDS THE DRIVER'S DOOR. THE DEALER WAS NOT NOTIFIED AT THIS TIME.*AK
LATCHES/LOCKS/LINKAGES,EQUIPMENTNovember 6, 2004
TWO WEEKS AGO I WENT TO GET OUT OF MY SUV AND THE DOOR WOULD NOT OPEN. I FINALLY GOT IT TO WORK AFTER PULLING ON THE HANDLE AND PUSHING LOCK/UNLOCK ABOUT 20 TIMES. THIS HAPPENS DAILY. *JB
SEATSNovember 4, 2004
PASSENGER SIDE SEAT RECENTLY FLUNG FORWARD AS A RESULT OF A BROKEN BOLT. THE DEALER REFUSED TO REPLACE BOLT/LATCH INDICATING IT IS NOT COVERED UNDER THE RECALL. *BF THE DEALER REPLACED THE DRIVER'S SIDE BOLT UNDER RECALL 03V281000 BUT NOT THE PASSENGER SIDE BOLT. *NM
ELECTRICAL SYSTEM,VISIBILITY,INTERIOR LIGHTINGOctober 26, 2004
RECALL 00V072000 CONCERNING ELECTRONIC FUNCTIONS. WINDSHIELD WIPERS WERE INOPERATIVE. ALSO, INTERIOR LIGHTS, AND THE 4X4 CONTROL WORKED INTERMITTENTLY. DEALER WAS NOTIFIED. DEALER INFORMED THE CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER THE RECALL. *AK
POWER TRAINOctober 23, 2004
I HAVE A 1999 FORD EXPLORER AND THE REVERSE WENT OUT IN IT. THE REST OF THE OTHER GEARS WORK. IT WILL COST 1500.00 TO FIX THRU A TRANSMISSION DEALER. I CONTACTED A RECENTLY RETIRED FORD MECHANIC WHO WORKS OUT OF HIS GARAGE NOW. HE TOLD ME THIS REVERSE IS A PART IN THE TRANSMISSION THAT CAN BE REPLACED WITHOUT A TOTAL REBUILD. HE SAID LAST MONTH WHEN HE LEFT THE DEALER, THE PART WAS ON BACK ORDER FROM FORD FOR 3 WEEKS DUE THE EXTENT OF IT BEING A SERIOUS PROBLEM IN THE 99-00 FORD EXPLORERS. I CONTACTED FORD CUSTOMER SERVICE AND THEY WONT FIX IT BECAUSE IT IS NOT ON A RECALL LIST RIGHT NOW. CAN YOU PLEASE CHECK INTO THIS AND LET ME KNOW HOW I GO ABOUT GETTING THIS FIXED THROUGH FORD? THANK YOU. *AK
SERVICE BRAKES, HYDRAULICOctober 15, 2004
BRAKE ROTORS WARPED AND REQUIRED REPLACEMENT 2 MONTHS AFTER BRAKE SERVICE WHICH INCLUDED MACHINING ROTORS IN (4-24-04). FOLLOW UP SERVICE (8-16-04) FOR PROBLEM FOUND WARPED ROTORS ON LEFT SIDE, IN WHICH FORD DEALER SERVICE CHARGED FOR REPLACEMENT. (10-15-04) RIGHT SIDE ROTOR NOW EXHIBITING SAME DEFECT. *AK
AIR BAGSOctober 12, 2004
I WAS TRAVELING BEHIND A CONCRETE TRUCK WHEN HE SLAMMED ON BRAKES. I HIT THE TRUCK AND THE FRONT END OF MY EXPLORER WAS SIGNIFICANTLY DAMAGED. ACCORDING TO THE POLICE OFFICER AND SEVERAL BODY SHOP MECHANICS, THE AIRBAG SHOULD HAVE DEPLOYED. THE VEHICLE IS CURRENTLY AT THE BODY SHOP AND THE DAMAGE APPEARS TO BE IRREPARABLE. THE AIRBAG FAILED TO DEPLOY AND THEREFORE I WAS THROWN INTO THE STEERING WHEEL. THE IMPACT WAS SEVERE BECAUSE THE CONCRETE TRUCK WAS SO LARGE THAT IT DID NOT GIVE INTO THE IMPACT AT ALL. *NM
Crash reported1 injury(ies)
NHTSA #10095630LATCHES/LOCKS/LINKAGESOctober 8, 2004
THE REAR TAIL GATE WILL NOT OPEN, WHEN THE DOORS ARE LOCKED THE GLASS IS STILL UNLOCKED. THE REAR WIPER WILL NOT WORK EITHER. WHEN THE GLASS IS OPEN THE DOOR AJAR LIGHT DOESN'T COME ON. SINCE I CAN'T TELL WEATHER IT IS LATCHED SECURELY OR NOT, I AM AFRAID THAT IF EVER IN AN ACCIDENT IT MAY OPEN ON ITS OWN. THE DEALERS WANT A LARGE PAYMENT JUST TO SEE WHAT IS WRONG WITH IT AND THEN MORE TO FIX IT. FORD HASN'T GIVEN ME ANY GUESS AS TO WHAT THE ISSUE IS OR WHAT CAUSED IT. IT JUST HAPPENED ONE DAY I WENT TO OPEN THE GATE AND IT WILL NOT OPEN. *NM
STEERING,AIR BAGSOctober 5, 2004
WHILE DRIVING AT 65 MPH VEHICLE LOST POWER STEERING. THE STEERING WHEEL TIGHTENED, AND CONSUMER LOST CONTROL TO THE VEHICLE, AND IT CRASHED INTO A CEMENT WALL, ROLLING OVER SEVERAL TIMES BEFORE STOPPING. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED THIRD DEGREE ROAD RASH BURN ON THE LEFT SIDE OF THEIR BODY WHICH STARTED FROM THEIR SHOULDER TO THE THIGH AREA. *AK
Crash reported1 injury(ies)
NHTSA #10095076SEATSSeptember 29, 2004
WHILE DRIVING IN REVERSE AND APPLYING THE BRAKES TO STOP VEHICLE SUDDENLY DRIVER'S SEAT BACK RECLINER BROKE. AS RESULT, THE CONSUMER LOST CONTROL. *AK *SC
AIR BAGSSeptember 13, 2004
AIR BAG LAMP WOULD LIGHT INTERMITENTLY. (9/10/04 TOOK TO DEALER. LITE IS NOW OUT.) DEALER TRACED TO A WIRING HARNESS THAT NEEDS TO BE REPLACED. AT PRESENT THIS VEHICLE ONLY HAS 67,617 MILES. DEALER STATED THAT THIS MAYBE CORRISION OF CONTACTS. SOUNDS LIKE A DESIGN PROBLEM. 9/12/2004 LITE IS BACK ON STEADY. RESEARCH HAS SHOWN THAT FORD HAD A SIMILAR PROBLEM WITH THE MERCURY MYSTIC. ([NHTSA RECALL NO. 99V243/FORD RECALL NO. 99S23]. COULD THIS BE THE SAME WIRING HARNESS THAT WAS INSTALLED IN SOME EARLY PRODUCTION EXPLORERS, BUT ESCAPE THIS RECALL AND NOW THE CONSUMERS ARE STUCK FOOTING THE BILL? GOING BACK TO DEALER TODAY (9/13/2004) FOR REPAIRS. ESTIMATED REPAIR COSTS $300.00.*AK
TIRESSeptember 8, 2004
WHILE DRIVING 40 MPH RIGHT REAR TIRE EXPERIENCED A TREAD SEPARATION. GOODYEAR WRANGLER AP, AFTERMARKET EQUIPMENT, TIRE SIZE 265/70R16, DOT# UNAVAILABLE. GOODYEAR WAS NOTIFIED. *AK *NM
FUEL SYSTEM, GASOLINE,EXTERIOR LIGHTING,VISIBILITYAugust 19, 2004
THE REAR WINDSHIELD WIPER DOES NOT CLEAR THE ENTIRE WINDOW, THE LEFT TURN SIGNAL DID NOT WAIT UNTIL THE TURN WAS MADE BEFORE GOING OFF. THE CONSUMER BELIEVES SOMETHING MAY HAVE COME LOOSE WHICH CAUSED A GAS LEAK WHILE DRIVING. THE DEALER REFUSED TO REPAIR THE WIPER AND TURN SIGNAL UNDER WARRANTY. *JB *NM
SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAINAugust 17, 2004
1999 FORD EXPLORER EDDIE BAUER EDITION... WE HAD GONE OUT TO DINNER AND WHEN LEAVING THE PARKING SPACE IT SOUNDED AS IF WE RAN OVER A GLASS BOTTLE. MY HUSBAND LOOKED AROUND THE VEHICLE AND COULD NOT FIND ANYTHING. I GOT IN THE DRIVERS SEAT AND IT FELT AS IF THE EMERGENCY BRAKE WAS ON (WAS NOT) AND WAS VERY HARD TO MOVE. WE RETURNED TO THE PARKING SPACE, TURNED OFF THE VEHICLE GETTING READY TO CALL AAA FOR SERVICES. WE BOTH HEARD A "RELEASE" SOUND. HE TURNED ON THE VEHICLE, BACKED UP AND WE DROVE HOME VERY CAREFULLY. THE NEXT MORNING THE VEHICLE WAS AT THE DEALERSHIP TO LOOK INTO THIS MYSTERY. THE BRAKES WERE FINE; HOWEVER, THEY FOUND THE FOLLOWING TO REPAIR: *SEALS TO BRAKES *REAR AXLE PINION SEAL *BOTH LOWER BALL JOINTS ON THE FRONT END I WAS TOLD THE FRONT RIGHT TIRE BALL JOINTS WERE COMPLETELY WORN DOWN AND THE TIRE WAS JUST WOBBLY HELD ON BY THE LUG BOLTS. WE RECENTLY PURCHASED THIS VEHICLE AND WOULD APPRECIATE YOUR HELP IN REVIEWING THE PAST RECALLS ON THIS TYPE VEHICLE. THIS COULD AND WOULD HAVE BEEN AN EXTREME HAZARD WITH PROBABLY EXTREME INJURY TO THE PERSONS INVOLVED. ALSO, IF YOU CAN PLEASE CHECK THE PAST HISTORY OF THE OWNERS TO MAKE SURE THEY HAVE KEPT THE VEHICLE MAINTAINED WITH ANY SUGGESTED RECALL ITEMS. THANK YOU, MARLENE MORGAN *LA *SC *JB
SEATSAugust 10, 2004
DRIVER SEAT FELL INTO THE BACK SEAT. THERE WAS A RECALL FOR THE SEAT. VEHICLE WAS PICKED UP AND THE SEAT FELL AGAIN. DEALER STATED THAT THE SEAT WAS WORN OUT. *AK
ENGINE AND ENGINE COOLING,VISIBILITY,AIR BAGSAugust 4, 2004
INTERMITTENTLY WINDSHIELD WIPERS DID NOT WORK OR STARTED WORKING ON THEIR OWN. ALSO, WHILE DRIVING AT ANY SPEED VEHICLE STALLED ON THE ROAD. AIR BAG AND CHECK ENGINE LIGHT INTERMITTENTLY CAME ON AND OFF.*AK
ELECTRICAL SYSTEMAugust 4, 2004
VEHICLE FAILS TO START ON OCCASION. THE ENGINE WILL TURN OVER, BUT WILL NOT CATCH. AFTER WAITING FOR SEVERAL HOURS OR A DAY, THE VEHICLE WILL ONCE AGAIN START. SOMETIMES, AFTER LETTING THE ENGINE TURN OVER MANY, MANY TIME, THE ENGINE WILL CATCH. THIS SEEMS TO HAPPEN MOSTLY WHEN THE WEATHER IS HOT. FIRST INCIDENT WAS ON JULY 14, 2004 ONLY A FEW WEEKS AFTER WE BOUGHT THE EXPLORER.*AK
STRUCTUREJuly 27, 2004
I HAVE A 1999 FORD EXPLORER SPORT WITH A STEP BAR THAT HAS COMPLETELY RUSTED OF THE FIRST YEAR OF PURCHASE. AFTER THE WINTER OF 2000 THE BARS HAS BEEN RUSTING MORE AND MORE THERE IS NOTHING THAT I CAN DO AS A CONSUMER. THE DEALERSHIP WILL NOT REPLACE IT UNDER MY WARRANTY BECAUSE THEY CONSIDER THAT WEAR AND TEAR. THIS MATTER NEEDS TO BE ATTENDED TO AS A SAFETY ISSUE. STEPPING ON A RUSTY BAR THAT WILL GIVE ANY TIME SOON CAN NOT BE GOOD FOR ANYONE WITH LITTLE KIDS.*AK
ENGINE AND ENGINE COOLINGJuly 27, 2004
THE CAM SHAFT SYNCHRONIZER LOCKED UP, CAUSING THE TEETH TO BREAK OFF OF IT, THEREFORE NOT LETTING THE OIL PUMP WORK TO PUMP THE OIL TO THE ENGINE, WHICH CAUSED THE BEARINGS TO BE SCORED. *AK
AIR BAGSJuly 23, 2004
POSSIBLE AIR BAG FAILURE OR PREMATURE DEPLOYMENT.*MR WHEN THE VEHICLE WAS STARTED THE AIR BAG LIGHT STARTED FLASHING ON THE DASH. AFTER APPROXIMATELY TWO MINUTES THE FLASHING CEASED AND THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONSUMER HASN'T TAKEN THE VEHICLE TO THE DEALER YET. *NM
POWER TRAINJuly 21, 2004
WHILE DRIVING AT 65 MPH, THE DRIVER HEARD A LOUD NOISE COMING FROM THE FRONT. THE DRIVER STEPPED ON THE ACCELERATOR PEDAL, BUT THE VEHICLE FAILED TO ACCELERATE. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE TRANSMISSION NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *LA
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITYJuly 19, 2004
WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS FAILED. THIS CAUSED POOR VISIBILITY TO THE DRIVER. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE ,AND DROVE IT TO A PRIVATE MECHANIC, WHO DETERMINED THAT A GEM MODULE NEEDED TO BE REPLACED. *AK THE VEHICLE'S POWER WINDOWS, 4 WHEEL DRIVE AND DOME LIGHT HAVE ALSO STOPPED WORKING. *NM
AIR BAGSJuly 19, 2004
ROLL OVER ACCIDENT INVOLVING 1992 FORD EXPLORER. *MR THE CONSUMERS DAUGHTER WAS DRIVING ALONG WITH HER GRANDSON AND LOST CONSCIOUSNESS WHILE DRIVING UNEXPECTEDLY, HIT A TREE AND THE MEDIAN, FLIPPED OVER SEVERAL TIMES, LANDED ON THE ROOF AND THE AIR BAGS DID NOT DEPLOY. *SC *JB
Crash reported2 injury(ies)
NHTSA #10083352EXTERIOR LIGHTINGJuly 13, 2004
WHEN USING TURNING SIGNALS STEERING COLUMN BEGAN TO SMOKE. NO FIRE REPORTED. *AK
SEATSJuly 3, 2004
ON MY 1999 FORD EXPLORER, THE DRIVERS SEAT FRAME BROKE. SOMETIME PRIOR TO THE 2003 RECALL FOR THE BOLT FAILURE OF THE SEAT RECLINER ASSEMBLY, THE FRAME ALSO FAILED CAUSING THE SEAT TO RECLINE PARTIALLY EVEN THOU THE SETTING IS IN THE TOP POSITION. THE SEAT ALSO MOVES BACK AND FORTH WHEN HOLDING THE BACK REST, AND PUSHING ON IT. THE RECLINER RELEASE IS BENT, AND THE PLASTIC COVER ON THE BOTTOM OF THE SEAT IS NOW BROKEN ALSO BECAUSE THE SEAT IS SO BAD OUT OF POSITION. BUT THE RECALL BOLT WAS REPLACED AT THE DEALER, HOWEVER THEY WOULD NOT REPAIR THE BROKEN SEAT FRAME.*AK
LATCHES/LOCKS/LINKAGESJuly 2, 2004
THE FACTORY PRESSURIZED CYLINDERS THAT HOLD THE HOOD OPEN HAVE FAILED. I HAVE NARROWLY AVERTED INJURY WHEN THE HOOD CAME FALLING DOWN. I FEEL THAT THIS IS A SAFETY ISSUE AND A POSSIBLE DESIGN DEFECT. I PLAN TO REPLACE THEM, BUT I AM CONCERNED THAT THE MANUFACTURER'S REPLACEMENT COULD BE SIMILARLY UNSAFE.*AK
AIR BAGSJune 30, 2004
WHILE DRIVING AIR BAG LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
TIRESJune 24, 2004
WHILE DRIVING 40 MPH, THE RIGHT REAR TIRE TREAD SEPARATED. THIS WAS THE REPLACEMENT TIRE FOR THE TIRE RECALL 01T016000. *AK *SC *JB
SEATSJune 22, 2004
WHILE CONSUMER WAS DRIVING THE FRAME AT THE BASE OF THE SEAT BROKE IN TWO. *AK THE METAL BRACKET CONNECTED TO THE SIDE OF THE SIDE ADJUSTMENT BROKE AND CAUSED THE SEAT TO FALL BACK. *NM
LATCHES/LOCKS/LINKAGESJune 22, 2004
WHEN IT IS COLD OUTSIDE (BELOW 32 DEGREES F)THE ELECTRONIC DOOR LOCKS WILL NOT OPEN WITH THE REMOTE MECHANISM. ALSO, AFTER UNLOCKING THE DOORS THEY WILL NOT STAY LOCKED AFTER CLOSING. WHEN THE CONSUMER LEANS ON THE DOORS AFTER CLOSING THEM , THEY WILL OPEN. THIS PROBLEM OCCURRED THREE TIMES. *AK *NM
VEHICLE SPEED CONTROLJune 21, 2004
THE THROTTLE BRACKET/PEDAL ASSEMBLY BROKE LOOSE FROM THE FIREWALL CAUSING LOSS OF CONTROL OF VEHILE. THE SPOT WELDS THAT ATTACHED THE ASSEMBLY FATIGUED, ALLOWING THE FAILURE. *AK
POWER TRAINJune 6, 2004
WHILE DRIVING AT 70MPH, FLAT, SMOOTH ROAD, I FELT AND HEARD A "THUD" FROM LEFT FRONT AREA OF VEHICLE, FOLLOWED BY HIGH PITCHED SQUEEL, PULLED OFF ROAD AND DID A VISUAL CHECK & FOUND NOTHING OUT OF PLACE, OR ANY LOOSE OR MISSING PIECES.*AK PULLED BACK ONTO HIGHWAY, SLOWLY INCREASING SPEED, EVERYTHING SEEMED FINE. AFTER 5 TO 6 MILES I HAD TO APPLY BREAKS HARD, VEHICLE PULLED ABRUPTLY TO THE LEFT AS I PULLED BACK TO RIGHT IT PULLED VERY HARD TO RIGHT W/ A GRINDING NOISE, HAD TO SLOW TO 30 MPH TO MAINTAIN CONTROL UNTIL REACHING A SERVICE FACILITY. UPON INSPECTION THE MECHANIC FOUND THE LEFT FRONT HUB BEARING HAD FAILED, HE EXPLAINED IT WOULD HAVE BECOME UNCONTROLABLE IF I CONTINUED TO DRIVE IT. HUB BEARING WAS REPLACED WITH A NEW UNIT, OLD PART IS STILL AVAILABLE, I HAVE SEALED IN BOX REPLACEMENT CAME IN.
AIR BAGSJune 4, 2004
WHILE DRIVING AT 40 MPH, THE CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. UPON IMPACT, THE DUAL AIR BAGS DID NOT DEPLOY. *AK THE CONSUMER HIT THE STEERING WHEEL AND THE CHECK ENGINE LIGHT HAD COME ON AND STAYED ON FOR TWO WEEKS. *SC *JB
Crash reported
NHTSA #10067174LATCHES/LOCKS/LINKAGESJune 4, 2004
THE CONSUMER COULD NOT UNLOCK THE FRONT DRIVER'S SIDE DOORS, FROM THE INSIDE OR THE OUTSIDE OF THE VEHICLE. THE CONSUMER CONTACTED THE DEALERSHIP AND THEY INDICATED THAT THIS WAS NOT A SAFETY ISSUE. *AK *SC *JB
STRUCTUREJune 4, 2004
THE FACTORY HOOD SHOCKS ARE TOO SMALL AND CANNOT HOLD THE WEIGHT OF THE HOOD. THIS RESULTED IN THE HOOD SLAMMING SHUT WITHOUT WARNING. *AK THE HOOD WOULD STAY UP FOR FIVE MINUTES. *SC *JB
SUSPENSIONMay 27, 2004
BOUGHT VEHICLE FROM AMERICAN FORD IN HACKENSACK NJ CAR ALWAYS HAD A HUMMING SOUND IN THE FRONT THOUGHT ONLY TO BE TIRES TOOK CAR BACK TO FIX THREE TIMES WHILE I STILL HAD ORGINAL WARRANTY AND NOT ONCE DID ANYONE SAY ANYTHING ABOUT THE HUMMING. ON THE EXTENDED WARRANTY THEY SAY THIS PART IS NOT COVERED AND WAITED UNTIL NOW TO SAY, OH BY THE WAY YOU HAVE A BAD HUB AND IT WILL COST YOU 500.00 TO GET IT FIXED. MY COMPLAINT IS THAT THIS PART WAS DEFECTIVE BEFORE I BOUGHT THE CAR AND THEY OUGHT TO BE RESPONSIBLE IN FIXING IT. I ORIGINALLY TOOK THE CAR BACK THE 4TH TIME BECAUSE WHEN I CAME TO A STOP THE CAR WOULD NOT MOVE AGAIN WHEN PRESSING DOWN THE ACCELERATOR. *MR
ENGINE AND ENGINE COOLINGMay 20, 2004
WHILE AT A STOP SMOKE STARTED TO APPEAR INSIDE THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
VISIBILITYMay 17, 2004
THIS IS AN INTERMITTENT PROBLEM WHERE THE WINDSHIELD WIPERS ENGAGE WITHOUT BEING PROMPTED TO DO SO AND FOR NO APPARENT REASON. *AK
AIR BAGSMay 17, 2004
THERE IS A SHORT IN THE AIR BAG WIRING SYSTEM CAUSING THE AIR BAG LIGHT TO ENGAGE WITHOUT PROVOCATION. FORD REPAIR PERSON AT HOLMES TUTTLE FORD IN TUCSON ARIZONA SAID PROBLEM WAS INHERENT TO THE 1999 FORD EXPLORER. WHY HASN'T THE EXPLORER BEEN RECALLED TO CORRECT THE PROBLEM. WHY DO I HAVE TO BE ALERTED TO PROBLEM AFTER A REAREND COLLISION? *AK
VISIBILITYMay 14, 2004
WHILE DRIVING 60 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR. CONSUMER NOTICED THAT THE REAR WINDOW BROKE. CONSUMER CONTACTED THE DEALER, AND THE DEALER INFORMED CONSUMER THAT A NEW WINDOW WOULD TO BE REPLACED. *AK
SEATSMay 11, 2004
THE PASSENGER SIDE SEAT RECLINER MECHANISM BROKE. THERE WAS A RECALL FOR SOMETHING SIMILAR TO THIS A YEAR AGO CONCERNING THE HIGH BACK DRIVER SEAT. *MR *LA
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROLMay 11, 2004
WHEN DRIVING ON THE FREEWAY, THE VEHICLE ACCELERATED, CAUSING THE CONSUMER TO PULL OUT OF TRAFFIC. THE CONSUMER PUT THE VEHICLE IN NEUTRAL BEFORE PUTTING THE VEHICLE IN PARK. THE CONSUMER SHUT THE VEHICLE OFF BEFORE RESTARTING THE VEHICLE. THE CONSUMER MADE CONTACT WITH THE DEALERSHIP. *AK THE VEHICLE ACCELERATED UP TO 85 MPH AND DID NOT RESPOND TO THE CONSUMERS ATTEMPT TO SLOW DOWN. THE VEHICLE HAD TAKEN 1/4 MILES TO STOP EVEN WHEN THE VEHICLE WAS PLACED IN NEUTRAL. THE VEHICLE MADE A BAD ACCELERATION NOISE THEN SHUT OFF. THE THROTTLE WAS REPLACED. THE TEMPERATURE GAUGE FLUCTUATED. THE DEALER REPLACED THE THERMOSTAT. *SC *JB
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITYApril 29, 2004
WHILE DRIVING CONSUMER NOTICED THAT CHECK ENGINE LIGHT ILLUMINATED AND STAYED ON DURING THE DURATION OF THE DRIVE. TECHNICIAN REPLACED A CRACKED ENGINE HEAD/HEATER CORE/FOUR DIFFERENT SPARKS PLUGS/ GASKETS, AND FILLED AND CHANGED THE OIL. *AK
TIRESApril 27, 2004
DRIVING ON HIGHWAY AND I STARTED FEELING THE WHOLE TRUCK BOUNCE, I WENT TO THE TIRE SHOP TO FIND OUT. THE TIRE WAS SEPARATING FROM THE TREAD OR SPLITING DOWN THE MIDDLE. THIS HAS HAPPENED TWICE AND NOW A NEW ONE THAT WAS BOUGHT TO REPLACE ONE OF THE OLD ONES IS ALSO BEGINNING TO SEPARATE.*AK
SEATSApril 27, 2004
WHILE DRIVING 55 MPH, CONSUMER FELT LOOSENESS AND A "BREAKING" SOUND WHICH LEFT HIS SEAT IN A RECLINED POSITION. *PH RECALLS 03S04 AND 03S03 WERE REPAIRED ON THE VEHICLE, BUT THE CONSUMER WAS TOLD THAT THE SEAT WAS NOT REMEDIED BECAUSE IT WAS NOT APART OF THE RECALL. THE CONSUMER WAS ALSO NOT ELIGIBLE FOR REIMBURSEMENT. RECALL# 1552880. *SC *JB
POWER TRAIN,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,EQUIPMENTApril 22, 2004
POOR PERFORMANCE/DURABILITY OF THE VEHICLE. INCLUDES 5 RECALLS (TO DATE) AND THE NEED TO REPLACE THE TRANSMISSION IN THE VEHICLE AFTER ONLY 72,000 MILES OF OPERATION. OTHER PARTS NOT PROPERLY FUNCTIONING AT THIS TIME ARE THE RADIO, CRUISE CONTROL, AND BRAKE LIGHTS.*AK
SEATSApril 20, 2004
WHILE DRIVING AT AN UNDETERMINED SPEED, THE FRONT PASSENGER SEAT COLLAPSED WITHOUT WARNING. THIS CAUSED THE PASSENGER TO FALL BACKWARDS INTO THE REAR SEAT. THE CONSUMER WILL CONTACT THE DEALERSHIP. *AK *NM
AIR BAGS,EQUIPMENTApril 13, 2004
AIR BAG WIRING HARNESS ON 1999 FORD EXPLORER REPLACED AT A COST TO ME OF $550. TOLD BY DEALER IT WAS DEFECTIVE PER TSB 03-24-1.X4.5X. IT WAS REPLACED BEFORE WHEN UNDER WARRANTY FOR SAME DEFECT. TOLD BY DEALER NOT A SAFETY ISSUE SO FORD WOULD NOT COVER COSTS, BUT ALSO TOLD IF NOT REPLACED AIR BAG SYSTEM COULD FAIL.
VISIBILITYApril 12, 2004
THE WINDSHIELD IN MY 1999 FORD EXPLORER CAME LOOSE. ALTHOUGH IT DID NOT COME COMPLETELY OUT, IT WOULD NOT HAVE REMAINED INTACT IN A MINOR ACCIDENT. I HADS TO HAVE IT REPLACED. *AK
Crash reported
NHTSA #10065959ENGINE AND ENGINE COOLINGApril 6, 2004
APPLICATION OF THE ACCELERATOR PEDAL AFTER THE ENGINE HAS COOLED, WOULD NEED TO APPLY ADDITIONAL FORCE TO THE ACCELERATOR PEDAL TO BREAK THE BRIDGE. *LA
STRUCTUREApril 1, 2004
CONSUMER STATES IF THE ARM REST IS TIPPED UPWARD TO GET INTO THE STORAGE AREA, HOT /COLD DRINKS WILL SPILL INTO THE REAR PASSENGER AREA. *AK *MR
ENGINE AND ENGINE COOLINGMarch 30, 2004
WHILE DRIVING 55 MPH VEHICLE STALLED. CONSUMER MANAGED TO RESTART THE VEHICLE ON TWO OCCASIONS, BUT HAD THE VEHICLE TOWED THE THIRD TIME. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
VEHICLE SPEED CONTROLMarch 30, 2004
WHILE DRIVING AT 45 MPH ACCELERATOR PEDAL BRACKET CAME DETACHED, CAUSING THE ACCELERATOR TO HANG FREELY AND FELL OFF, AND BECAME LODGED UNDER THE BRAKE PEDAL. THIS CAUSED A LOSS OF CONTROL, ALMOST RESULTING IN A COLLISION. DEALER NOTIFIED. *AK
SEATSMarch 23, 2004
RECALL# 03V281000 SUBJECT: HIGH BACK SEATS. THE DEALER INFORMED THE CONSUMER THAT THE RECALL REPAIR COULD NOT BE DONE BECAUSE THEY WAITED TOO LONG TO BRING THE VEHICLE IN FOR REPAIR/REPLACEMENT. *JB
ENGINE AND ENGINE COOLINGMarch 22, 2004
WHEN VEHICLE IS IN PARK ON A INCLINE WITH THE ENGINE OFF VEHICLE WILL NOT START. *AK
AIR BAGSMarch 17, 2004
PURCHASED A 1999 FORD EXPLORER SPORT IN OCTOBER 2003. THE VEHICLE HAD 59303 MILES ON IT WHEN WE PURCHASED IT. A FEW WEEKS AFTER PURCHASE THE AIR BAG LIGHT KEPT COMING ON. I CALLED THE DEALERSHIP AND THEY STATED THAT IT WAS NORMAL. WE FINALLY TOOK THE VEHICLE INTO ANOTHER DEALERSHIP AND IT TURNS OUT THAT IT IS FAULTY ELECTRICAL AND OUR AIR BAGS WON'T DEPLOY. APPARENTLY OUR BUMPER TO BUMPER EXTENDED WARRANTY (MINUS NORMAL WEAR AND TEAR) DOES NOT COVER SAFETY ITEMS. THE DEALERSHIP WE PURCHASED IT FROM WON'T HELP US. NOW WE ARE DRIVING A VEHICLE THAT IS UNSAFE. *NM
AIR BAGSMarch 11, 2004
WHILE DRIVING 35 MPH THE DRIVER LOST CONTROL OF THE VEHICLE, WENT OFF THE ROAD AND HIT A TREE HEAD ON. UPON IMPACT THE FRONTAL AIR BAGS FAILED TO DEPLOY.*AK THE DRIVER STRAINED THE MUSCLES IN HER BACK AND SPRAINED HER LEFT THUMB. THE VEHICLE HAS NOT BEEN REPAIRED AND IS STILL IN THE OWNERS POSSESSION. *NM
Crash reported
NHTSA #10057970STEERINGMarch 8, 2004
WHILE DRIVING 30 MPH STEERING WHEEL SWAYED AWAY FROM THE CONSUMER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
TRAILER HITCHESFebruary 27, 2004
I HAVE BEEN ADVISED BY U-HAUL THAT THEY WILL NO LONGER RENT A TRAILER TO ME TO BE TOWED BY MY 1999 FORD EXPLORER (4DR, XLT). I HAVE NOT BEEN ADVISED BY BY YOUR AGENCY OR FORD THAT THIS VEHICLE IS UNSAFE TO USE AS A TOW VEHCILE. MY COMPLAINT IS AGAINST U-HAUL FOR ADOPTING THIS PRACTICE, AND AGAINST FORD FOR FAILING TO NOTIFY ME IF THIS VEHCILE IS NOT SAFE TO USE AS A TOW VEHCILE, WHCIH IS WHY I PURCHASED IT! I FEEL THAT I HAVE BEEN IGNORED BY THE NHTSA AND FORD.*AK
SUSPENSIONFebruary 24, 2004
WHILE TRAVELING DOWNHILL, THE VEHICLE BEGAN TO SWING VIOLENTLY WHEN THE BRAKES WERE APPLIED. *PH AT THE TIME OF THE INCIDENT, THE CONSUMER WAS PULLING A 5X 10 SINGLE AXLE TRAILER ON THE BACK OF THE VEHICLE *JB
SEATSFebruary 23, 2004
THERE WAS A RECALL FOR THE DRIVER'S SEAT RECLINER BOLT. AFTER TAKING VEHICLE IN 3 DIFFERENT TIMES TO GET RECALL WORK DONE, AFTER IT WAS COMPLETED, THE SEAT IS STILL MALFUNCTIONING DUE TO DAMAGE DONE IN THE INTERIM BETWEEN THE MALFUNCTION AND A YEAR LATER GETTING THE RECALL BOLT FIXED. THE DIFFERENT BRACKETS AND BOLTS THAT SUPPORT THE SEAT BROKEN. DRIVER IS RELYING ON STEERING COLUMN FOR SUPPORT WHILE DRIVING, AND ALSO HAS BACK PAIN DUE TO LACK OF SUPPORT. THE SEAT RECLINER LEVER IS BENT AND EXPOSED, WHICH IS TEARING THE FABRIC OF THE SEAT AND ALSO SCRAPES AGAINST THE DRIVER WHEN ENTERING AND EXITING THE VEHICLE, CAUSING BRUISES AND PAIN ON THE BACK OF THE DRIVER'S LEG. ATTEMPTS TO WORK WITH FORD MOTOR COMPANY, THE BETTER BUSINESS BUREAU, AND THE DEALER HAVE PROVED FUTILE.*AK
1 injury(ies)
NHTSA #10058746SEATSFebruary 20, 2004
VEHICLE'S SEAT BOLT RECALLED, AND THE SEAT BACK COLLAPSED UNEXPECTEDLY. *LA THE DEALERSHIP INFORMED THE CONSUMER THAT THE PROBLEM HE EXPERIENCED WITH THE SEAT WAS NOT THE RECALLED PART, BUT INSTEAD A SAT BACK FRAME THAT BROKE. *JB
ENGINE AND ENGINE COOLINGFebruary 19, 2004
WHILE STARTING VEHICLE SHUTTERED FOR 10 SECONDS AND THEN IT SHUT OFF. MOST OF THE VEHICLE'S ELECTRICAL SYSTEMS DO NOT WORK AFTER THE INITIAL START UP.*AK *MR
POWER TRAINFebruary 19, 2004
GEAR SHIFT INDICATOR IS MISALIGNED SINCE ABOUT SEPTEMBER, 2003. THERE ARE OTHER COMPLAINTS ABOUT THIS PROBLEM INDICATING IT IS A COMMON PROBLEM. THERE ARE PROBABLY MANY PEOPLE WHO HAVE EXPERIENCED THE PROBLEM BUT WHO HAVE NOT FILED A COMPLAINT. THIS IS A POTENTIALLY DANGEROUS PROBLEM IN EMERGENCIES THAT REQUIRE YOU TO IMMEDIATELY PUT THE TRANSMISSION INTO NEUTRAL OR REVERSE. IF YOU PUT THE TRANSMISSION INTO THE POSITION INDICATED BY THE N=NEUTRAL INDICATOR, YOU ARE ACTUALLY PUTTING THE CAR INTO REVERSE. THIS COULD CAUSE DEATH IN CERTAIN SITUATIONS WHERE PEDESTRIANS ARE NEARBY, OR DEATH TO OCCUPANTS WHEN AN ATTEMPT IS MADE TO MOVE THE TRANSMISSION OF A MOVING VEHICLE TO NEUTRAL. THERE MAY ALREADY HAVE BEEN DEATHS RELATED TO THIS DEFECT. MOVING A TRANSMISSION TO NEUTRAL IS OFTEN A FIRST ATTEMPT TO DISENGAGE THE ENGINE AND POWER TO THE WHEELS.
AIR BAGSFebruary 12, 2004
AT 40,000 MILES AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. AIR BAG WARNING INDICATOR CONTINUED TO ILLUMINATE, AND WOULD NOT TURN OFF. THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK
VEHICLE SPEED CONTROLFebruary 9, 2004
ACCELERATOR PEDAL BRACKET CAME UN-WELDED CAUSING THE ACCELERATOR TO HANG FREELY CAUSING A LOSS OF CONTROL OVER THE VEHICLES SPEED ALMOST RESULTING IN A COLLISION.
SEATSFebruary 7, 2004
VEHICLE 1999 FORD EXPLORER SPORT (2DR) VIN [XXX] THIS INVOLVES A SAFETY ISSUE WITH THE FRONT SEAT RECLINER HANDLES ON THE SIDE OF THE SEATS. FORD HAS ISSUED A RECALL (03S04) TO REPLACE THE "DRIVER SEAT RECLINER BOLT." HOWEVER, MY COMPLAINT INVOLVES THE RECLINER HANDLES WHICH FELL APART ON THE FRONT PASSENGER SEAT OF OUR VEHICLE. ON BELOW DATE, MY WIFE EXITED THE FRONT PASSENGER SEAT AND USED THE HANDLE TO MOVE THE SEAT FORWARD SO OUR DAUGHTER COULD EXIT THE REAR SEAT AREA. THE HANDLE FELL APART IN TWO PIECES AND THE BACK PART OF THE SEAT FLEW FORWARD TO THE DASH. THE BACK PART OF THE SEAT WILL NOT HOLD A POSITION AND FREELY MOVES BACK AND FORTH INTO THE REAR SEAT AND FORWARD TO THE DASH RENDERING THE SEAT UNSAFE AND USELESS. ON 2/6/04, I TOOK THE VEHICLE TO SOUTH BAY FORD, 13900 HAWTHORNE BLVD, HAWTHORNE, CA 90250 PH 310 644-0211 FOR THE RECALL WORK. I ALSO ADVISED THEM THAT THE PASSENGER SIDE SEAT HAD COME FREE BECAUSE OF A FAULTY RELEASE HANDLE. I WAS CALLED LATER AND ADVISED IT WOULD COST OVER 400 DOLLARS TO REPAIR THE FAULTY RELEASE HANDLES ON BOTH THE DRIVERS AND PASSENGERS SEATS. THE SERVICEMAN INFORMED ME THE DRIVERS SEAT RELEASE MECHANISM WAS ALSO ABOUT TO FAIL. IT SEEMS TO ME THAT FORD DEFINITLY HAS A SAFETY ISSUE HERE INVOLVING THEIR SEATS IN THIS VEHICLE. FORD HAS ALREADY ADDRESSED ONE SAFETY ISSURE INVOLVING THE RECLINING SEATS WITH THE RECALL INVOLVING THE FAULTY BOLT. THE BOLT WAS REPLACED IN ORDER TO PREVENT EXACTLY WHAT IS OCCURRING WITH THEIR FAULTY RECLINER RELEASE MECHANISM. THE RECLINER HANDLE FELL APART WHEN MY WIFE SIMPLY TOUCHED IT AND THE OTHER, ACCORDING TO THE SERVICEPERSON, IS ABOUT TO FALL APART. I WOULD HATE TO IMAGINE IF THIS WERE TO HAPPEN WHILE DRIVING THE VEHICLE. I BELIEVE THIS IS A MATTER THE NHTSA SHOULD INVESTIGATE. *AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
STEERINGFebruary 2, 2004
SMOKE COMING OUT OF STEERIING COLUMN. *JB
VISIBILITYJanuary 23, 2004
THE VEHICLE EXPERIENCED PROBLEMS WITH THE WINDSHIELD WIPERS WHICH WORKED INTERMITTENTLY. PROVIDE FURTHER DETAILS. *JB
SEAT BELTSJanuary 20, 2004
DRIVER'S SIDE SEAT BELTS BROKE. *AK
SEATSJanuary 16, 2004
THE DRIVER'S SEAT BACK RECLINED WHILE DRIVING. THE DEALER REPLACED THE BOLT. THE CONSUMER STATED AFTER THE VEHICLE WAS PICKED UP, THE SEAT BACK CONTINUED TO RECLINE. *JB
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,TIRES,EQUIPMENT,UNKNOWN OR OTHERJanuary 15, 2004
I PURCHASED MY EXPLORER ABOUT 1 YEAR AGO. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I BOUGHT IT. JUST IN THE LAST 3 MONTHS IT HAS BEEN IN THE SHOP AT HOMETOWN MOTORS AT LEAST 4 OR 5 TIMES. AND EVERYTIME THEY GET IT IN THEY CHARGE ME A HUNDRED DOLLAR DEDUCTABLE PLUS WHAT THE WARRANTY WON'T COVER. I HAD TO PAY 1300.OO FOR MY WARRANTY AND I HAVE HAD TO PAY ALMOST 700.00 SINCE THEN ON THE WORK FOR EVERYTHING GOING WRONG WITH THE EXPLORER. I HAVE ALL OF MY RECEIPTS BEING GATHERED . WHO CAN I GET AHOLD OF TO TELL THEM ABOUT THIS LEMON THAT I BOUGHT. I CANNOT AFFORD FOR THIS TO KEEP GOING ON.I STILL OWE THE CAR COMPANY ALMOST 300 DOLLARS FROM LAST WEEK WHEN MY EXPLORER WAS IN THE SHOP FOR ALMOST 2 WEEKS. PLEASE EMAIL ME BACK AND TELL ME EVERYTHING I SHOULD DO TO GET THIS PROBLEM FIXED. I REALLY APPRECIATE IT.
STEERING,UNKNOWN OR OTHERJanuary 15, 2004
STEERING VERY UNSTABLE?.......HAVE TO STRUGGLE TO KEEP VEHICLE ON THE ROAD WHEN THERE ARE PAVEMENT PROBLEMS SUCH AS CRACKS AND CREVICES, ETC..... HAVE NEVER DRIVEN A VEHICLE WITH THIS PROBLEM BEFORE AND HAVE DRIVEN QUITE A FEW CARS..DIDNT NOTICE IT UNTIL AFTER THE MILEAGE METER GOT TO 54,000 MARK...... ALSO HAVE READ THE DEATH RATING IN 40 MPH CRASHES WAS MUCH HIGHER THAN USUAL AT CRASH TEST. COM......WHY??????
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,EQUIPMENTJanuary 15, 2004
THE BIGGEST PROBLEM I HAVE NOW IS MY TRANSMISSION, ON AUGUST 1ST, MY EXPLORER LOST ITS REVERSE, IT IS NOW AUGUST 25, AND I STILL DO NOT HAVE MY CAR, THEY FIXED IT ON AUG 20, IT BROKE THAT NIGHT, TOOK IT BACK AUG 22, BROKE AGAIN AND THEN TOOK IT BACK THAT NIGHT AND NOW THEY STILL HAVE IT AND DONT KNOW WHAT IS WRONG WITH IT. I TOLD THEM ALL I WANT IS A CAR, BUT THEY SAY THEY CANNOT GIVE ME ONE. WHY? I DONT HAVE A CAR, I LEASE THE ONE I HAVE, CANT DRIVE IT, STILL HAVE TO PAY FOR IT, AND THEY WONT GIVE ME A LOANER.
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHERJanuary 15, 2004
1--BAD ROARING NOISE IN LEFT FRONT WHEEL AREA 2--RATTLING NOISE IN EXHAUST (MUFFLER) OUR VEHICLE WAS IN THE SHOP OVER 21/2 WEEKS MY WIFE PICKED UP THE VEHICLE THURSDAY8-28-03 SAME NOISE IN THE FRONT ALSO NEW RATTLING NOISE LEDFT FRONT END. NOISE IN BAD AT 55MPH LOTS OF PROMISES MADE BY MALOY FORD ALL TALK ALSO THEY WILL NOT RETURN MY CALL SALESPERSON THRU OWNER
ENGINE AND ENGINE COOLINGJanuary 9, 2004
WHILE DRIVING VEHICLE STALLED UNTIL IT WARMED UP. DEALERSHIPS MECHANIC WAS NOTIFIED. BUT THE PROBLEM WAS NOT RESOLVED. *AK
EQUIPMENTJanuary 8, 2004
MY VEHICLES' OEM RADIO DISPLAY HAS SHORTED OUT AFTER ONLY 4 YEARS OF LIGHT USE. I KNOW THIS HAS BEEN AN ONGOING PROBLEM WITH THE PARTICULAR RADIOS IN 1997-2001 MODELS OF THE EXPLORER. THE UNIT ALSO HEATS CD'S TO HIGH TEMPERATURES, MAKING ME THINK THAT IT EITHER WILL CATCH THE VEHICLE ON FIRE, OR MELT A CD. I HAVE TRIED CONTACTING MY DEALER FOR A SOLUTION, FORD FOR A SOLUTION, AND EVEN PIONEER ELECTRONICS, THE MANUFACTURER OF THE UNIT FOR A SOLUTION. NONE OF THESE ENTITIES WERE ABLE TO FIND AN ACCEPTABLE SOLUTION TO THE PROBLEM. THEY ALL STATED IT WAS THE OTHER'S ISSUE. I AM ACTUALLY CONSIDERING A CLASS-ACTION LAWSUIT AGAINST FORD REGARDING THIS ISSUE. *LA
TIRESJanuary 6, 2004
WHILE DRIVING AT 30 MPH REAR PASSENGER'S SIDE TIRE SEPARATED FROM THE RIM. NO IMPACT REPORTED. *AK
UNKNOWN OR OTHERDecember 21, 2003
I PUCHASED A "CERTIFIED" FORD SUV FROM A LOCAL DEALER. I WAS TOLD AT THE TIME OF PURCHASE THAT THE VEHICLE WAS A LEASE TRADE-IN. AFTER THE SALESMAN TOLD ME ABOUT FORDS 115POINT CHECK LIST TO "CERTIFY" ITS VEHICLES I FELT THAT THIS WOULD BE A WISE INVESTMENT. FROM THE BEGINING IVE HAD PROBLEMS, SOME OF WHICH THE DEALER DID REPAIR. BUT AS TIME WHEN ON, BIGGER PROBLEMS AROSE. WHAT CAUIGHT MY ATTENTION WAS THAT MY TRUCKS CLEARCOAT HAS BEGUN TO PEEL AWAY. I BROUGHT MY TRUCK TO TWO BODY SHOPS TO HAVE THE PROBLEM LOOKED AT. BOTH CLAIMED THAT THE VEHICLE MUST HAVE BEEN IN A ACCIDENT AND NOT REPAIRED CORRECTLY. AFTER HEARING THIS I PURCHASED A REPORT FROM CARFAX. TO MY SURPRISE I FOUND OUT THAT THE SUV WAS BOUGHT AT AUCTION AND WAS IN A SERIOUS FRONT END ACCIDENT WHERE THE AIR BAGS DID DEPLOY. I ATTEMPTED TO CONTACT THE DEALER ABOUT THE SITUATION, BUT WAS TOLD THERE WAS NOTHING THEY COULD DO. I ALSO ATTEMPED TO CONTACT FORD, BUT WAS TOLD THAT FORD DOES NOT HANDLE COMPLAINTS LIKE THIS. SO IM IN THE POSTION WHERE THE DEALER NOR FORD ARE WILLING TO HELP ME. NOT I AM PAYING FOR A SUV WHICH I DONT FEEL SAFE IN, NOR DO I KNOW WHAT OTHER PROBLEMS ARE GOING TO ARRISE. ANY HELP OR ADVICE YOU MAY OFFER WOULD BE GREAT! THANKS. *AK
STEERING,EQUIPMENTDecember 12, 2003
FAILURE OF RACK AND PINION AND STEERING SHAFT ON 4-3-03; SAME PROBLEM OCCURRING ON 12-12-2003.*AK
ELECTRICAL SYSTEM,AIR BAGSDecember 10, 2003
WIRING HARNESS MALFUNCTIONED, CAUSING SRS SENSOR LIGHTS TO STAY ON.*AK *PH
VEHICLE SPEED CONTROLDecember 10, 2003
THE CRUISE CONTROL WOULD NOT STAY SET AT DESIRED SPEED. THE VEHICLE KEPT ACCELERATING ALTHOUGH THE ACCELERATOR WAS NOT APPLIED. *AK WHEN THE CRUISE WAS AT 70 MPH, THE VEHICLE ON AN OCCASION WOULD CONTINUE TO ACCELERATE. *SC *JB
SEATSDecember 9, 2003
MANUFACTURER'S RECALL 03504 CONCERNING SEAT RECLINER BOLT: THIS VEHICLE IS A PART OF A RECALL, BUT THE DEALER REFUSES TO REPAIR THE PROBLEM. THE DEALER FOUND THAT THE RECLINER MECHANISM IS DAMAGED AND WANTS THE CONSUMER TO PAY FOR REPAIRING THE MECHANISM. CONSUMER FEELS THAT BECAUSE THE BOLT BREAKING IS THE REASON THAT THE MECHANISM IS DAMAGED IN THE FIRST PLACE, AND REFUSES TO PAY FOR REPAIRS. *AK
SUSPENSION,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,TIRESDecember 1, 2003
SEVERAL PROBLEMS WITH 1999 FORD EXPLORER EDDIE BAUER EDITION. *MR WHEN THE VEHICLE WAS TURNED RIGHT, THE WINDSHIELD WIPERS WOULD COME ON, THE RIGHT REAR TIRE HAD BLOWN, THERE WAS A WHINE NOISE, A LEAKING ON THE GARAGE FLOOR ALONG WITH A BURNING SMELL WHEN THE VEHICLE WAS SHUTOFF, IT WAS DISCOVERED THE FRONT AXLE SEAL NEEDED TO BE REPLACED. CHECK ENGINE LIGHT HAD COME ON AND THE HEAT GAUGE SHOWED HOT, THE DEALER DETERMINED IT WAS THE THERMOSTAT. THE ENGINE SURGED, THE LIGHT EMITTING THE DISPLAY HAD GONE OUT, THERE WAS A PROBLEM WITH THE RIGHT FRONT HUB ASSEMBLY/AXLE SEAL. *SCC *JB
POWER TRAINNovember 20, 2003
WHEN MY 1999 FORD EXPLORER HAD APPROXIMATELY 60,000 MILES, IT WENT INTO THE REPAIR SHOP TO HAVE THE TRANSMISSION REPLACED. AT THAT TIME, I COMPLAINED THAT THERE WAS TRANSMISSION FLUID LEAKING NEAR THE RADIATOR. ABOUT 6 MONTHS LATER, WHEN THE VEHICLE HAD APPROXIMATELY 70,000 MILES, IT WENT BACK TO THE REPAIR SHOP FOR TRANSMISSION TROUBLES, AT WHICH TIME SEVERAL OF THE CLUTCHES IN THE TRANSMISSION HAD TO BE REPLACED. THE CAR WAS RELEASED FROM THE DEALER ON A FRIDAY NIGHT, BUT WAS RETURNED APPROXIMATELY 12 HOURS LATER DUE TO HESITATION OF THE VEHICLE WHEN DRIVING AND BECAUSE THE OVERDRIVE LIGHT WAS BLINKING OFF AND ON. APPROXIMATELY THREE WEEKS LATER THE CAR WENT BACK INTO THE SHOP, AGAIN FOR LEAKING TRANSMISSION FLUID NEAR THE RADIATOR. THE RADIATOR HAS HAD TO BE REPLACED DUE TO A CRACK WHERE A TRANSMISSION FLUID LINE CAME INTO CONTACT WITH THE RADIATOR. THERE SEEMS TO BE A PROBLEM WITH EVERY COMPONENT INVOLVED WITH THE TRANSMISSION ON THIS EXPLORER. *LA
VISIBILITYNovember 19, 2003
SIDE VIEW MIRROR FILM IS WARPED CAUSING IT HARD TO SEE OUT OF SIDE VIEW MIRROR EQUIPMENT.*MR CONSUMER COULD NO LONGER USE THE SIDE VIEW MIRRORS. SHE HAD TO RESULT TO LOOKING BEHIND HER AND DIDN'T FEEL SAFE DOING THIS. ONE GUY SHE SPOKE WITH AT A FORD BODY SHOP HAD THE SAME PROBLEM WITH HIS EXPLORER. CONSUMER THOUGHT THE REPAIR WOULD BE APPROX. $200. DOLLARS BUT HE INFORMED HER IT WOULD BE MORE LIKE $250. DOLLARS. CONSUMER NOTED SHE WOULD PAY FOR THE REPAIRS BUT FEEL SHE SHOULDN'T HAVE TO BECAUSE THIS IS A SAFETY ISSUE. *PH
ENGINE AND ENGINE COOLING,AIR BAGSNovember 19, 2003
1999 FORD EXPLORER INVOLVED IN AN ACCIDENT.*MR THE CONSUMER STATED HE/SHE HEARD A NOISE FROM THE ENGINE PRIOR TO THE ACCIDENT AND ALSO THE AIR BAGS FAILED TO DEPLOY. *JB *NM
Crash reported
NHTSA #10048566TIRESNovember 17, 2003
SATURDAY, NOV , 3:00 PM. DRIVER (17), WAS MAKING A LEFT TURN AT XXXXXX & XXXXXXXXXX (XXXXXXXXX) AND SUDDENLY LOST CONTROL OF 1999 FORD EXPLORER WHICH JUMPED CURB AND SLAMMED INTO A TREE. NO OTHER VEHICLES INVOLVED. APPARENT CAUSE: RIGHT REAR TIRE -- GOODYEAR WRANGLER HT -- SEEMED TO HAVE BLOWN TO PIECES. VEHICLE HAD TRAVELED APPROXIMATELY 2 MILES PRIOR TO INCIDENT ( FROM COLD START, SO NO SIGNIFICANT PRE-INCIDENT TRAVEL TIME). DRIVER HAD JUST STOPPED AT A RED LIGHT AND HAD TRAVELED LESS THAN 1/5 OF A MILE (EST) WHILE MAKING NORMAL LEFT TURN IN ROUTE HOME. POLICE AT SCENE ISSUED NO CITATION. DRIVER TAKEN TO E.R. AND RELEASED SUBSEQUENTLY. ONE WITNESS SAID TIRE WAS "ON FIRE." BOTH AIR BAGS DEPLOYED UPON IMPACT WITH TREE. PRIOR TO ACCIDENT, TIRES APPEARED IN GOOD SHAPE, LEFT- REAR COMPANION TIRE IS SAME AGE, MODEL AND MILEAGE AS RIGHT-REAR. LEFT REAR IS AVAILABLE FOR INSURANCE ADJUSTER INSPECTION. VEHICLE IS AT COLLISION CLINIC INC., ON XXXXXX XXXX IN MISSOURI CITY, TEXAS (SMALL SUB-DIVISION ADJACENT TO XXXXX XXXX). ALLSTATE INSURANCE COMPANY. TIRE WAS COMPLETELY WITHERED AFTER INCIDENT. NO PRECURSOR PROBLEMS WHATEVER WITH EITHER TIRES OR VEHICLE (OTHER THAN EARLIER RECALL WITH WHICH WE COMPLIED AND RECEIVED NEW TIRES). *LA , GEM
Crash reportedFire reported1 injury(ies)
NHTSA #10047071STEERINGNovember 12, 2003
WHEN THE CONSUMER MADE A LEFT TURN, SMOKE STARTED TO COME FROM THE STEERING WHEEL. THE CONSUMER CONTINUED TO DRIVE TO HER DESTINATION. *AK FORD RECALLED TWO COMPONENTS IN THE STEERING COLUMN. *SCC *JB
AIR BAGSNovember 11, 2003
SIDE AIR BAGS ARE ATTACHED TO THE BOTTOM REAR CENTER OF THE SEAT BACK. THIS PLACEMENT ALLOWS THE WIRES TO BE DAMAGED BY THE FEET OF THE REAR SEAT OCCUPANT SETTING A TROUBLE CODE AND DISABLEING THE AIR BAG SYSTEM ! I AM A MECHANIC AND FOUND THIS ON AN EXPLORER I WAS WORKING ON TODAY.*AK
SEAT BELTSNovember 7, 2003
CONSUMER HAD ALREADY FIXED RECALL 03V280000. ORIGINAL INVOICE WAS SENT TO THE MANUFACTURER IN MARCH 2003, BUT WAS STILL WAITING FOR THE REIMBURSEMENT. *AK
Fire reported
NHTSA #10046601SUSPENSIONNovember 7, 2003
VEHICLE WAS INVOLVED IN A MINOR SIDE COLLISION WHILE DRIVING AT 15 MPH. UPON IMPACT, VEHICLE ROLLED OVER. DRIVER SUSTAINED INJURIES FROM BROKEN WINDOW GLASS.*AK
Crash reported1 injury(ies)
NHTSA #10046606VEHICLE SPEED CONTROLOctober 31, 2003
DEALERSHIP WILL NOT HONOR THE NHTSA RECALL NHTSA 03V280000. DEALER STATED THIS RECALL HAD NOTHING TO DO WITH THIS VEHICLE. CONSUMER HAD PROBLEMS WITH SUDDEN ACCELERATION.*AK
UNKNOWN OR OTHEROctober 22, 2003
2 1/2 DAYS OUR CAR IS AT THE DEALERSHIP BECAUSE THEY COULD NOT FIND OUT WHAT WAS WRONG, SAID HEADS NEED TO BE REPLACED ALONG W/ THE #4 VALVE $350.00 FOR LABOR. $1600 TOTAL. A FEW MONTHS AGO WE HAD TO PUT A NEW RADIATOR ON THE EXPLORER $600.00, PURCHASED EXPLORER BRAND NEW ONLY HAS 60,000 MILES SUPPOSEDLY THE EXPLORER IS ONLY WORTH $6500.00 WE OWE $15000.00. THIS CAR IS USED ONLY TO GO TO AND FROM WORK, WE TOOK A 900 MILE TRIP TO SAN ANTONIO, TX (THAT IS ABOUT THE ONLY TRIP WE TOOK IN THIS EXPLORER, BESIDE VERY MINIMAL MILEAGE SMALL TRIPS. I THINK THIS EXPLORER IS A DEFECT. I AM ALSO UPSET THAT IS DOES NOT HAVE A "POWERTRAIN WARRANTY" TO COVER THESE DEFECTS THAT ARE BEYOND OUR CONTROL AND SEEM TO BE RIDICULOUS THAT WERE HAVING TO FIX THEM WHEN THIS VEHICLE IS ONLY A 1999 AND HAS 60,000 MILES. I WILL NEVER BUY ANOTHER FORD PRODUCT. I ALSO THINK THAT THESE EXPLORERS HAVE LOST THEIR VALUE DUE TO THE FIRESTONE RECALL. THEY ARE NOT SAFE AND IT APPEARS TO BE A PIECE OF JUNK. *LA
LATCHES/LOCKS/LINKAGESOctober 21, 2003
THE DOOR FAILED TO LOCK PROPERLY IF NOT MANUALLY PUSHED DOWN AND LOCKED. THE HATCHBACK DOOR WOULD POP OPEN IF NOT MANUALLY LOCKED. TOOK VEHICLE TO DEALERSHIP, AND MECHANIC WAS UNABLE TO RESOLVE THE PROBLEM.*AK
POWER TRAINOctober 21, 2003
THE TRANSMISSION IN MY 1999 FORD EXPLORER XLS FAILED COMPLETELY WHILE DRIVING. THE TRANSMISSION HAD BEEN SLIPPING INTERMITTENTLY FOR A COUPLE OF WEEKS WHEN SHIFTING FROM FIRST INTO SECOND GEAR. I TOOK IT TO THE DEALER FOR SERVICE AND REPAIR. THE DEALER FLUSHED THE TRANSMISSION AND SAID TO DRIVE IT FOR A COUPLE OF DAYS. THE FLUSHING DID NOT WORK AND THREE DAYS LATER THE TRANSMISSION FAILED. THIS IS THE SECOND TIME THE TRANSMISSION HAS FAILED IN THIS VEHICLE. THE FIRST TRANSMISSION WAS REPLACED UNDER WARRANTY BUT THE DEALERSHIP WILL NOT PAY FOR THE REPLACEMENT OF THIS TRANSMISSION BECAUSE IT IS OVER THE MILEAGE LIMIT OF THE WARRANTY BY 4000 MILES. *LA
EQUIPMENTOctober 19, 2003
THE RADIO DISPLAY HAS GONE OUT ON MY 1999 FORD EXPLORER MACH STEREO SYSTEM. (IT'S BEEN OUT FOR ABOUT A YEAR.) THE RADIO STILL PLAYS BUT THE DISPLAY IS UNREADABLE. THIS IS A KNOWN ISSUE AND VERY COMMON PROBLEM THAT HAS BEEN REPORTED AT THE INTERNET NEWSGROUP REC.AUTOS.MAKERS.FORD.EXPLORER. FORD CLAIMS THE FIX IS REPLACING THE RADIO AT A COST OF $600. THE RADIO WORKS FINE EXCEPT FOR THE DISPLAY THEREFORE AN ENTIRE RADIO REPLACEMENT AT $600 IS NEEDLESS AND WASTEFUL. AS A KNOWN DEFECT, SHOULDN'T THIS BE COVERED ABOVE AND BEYOND THE WARRANTY PERIOD? *LA
ENGINE AND ENGINE COOLINGOctober 18, 2003
FORD EXPLORER 1999 WITH 70,000 MILES HAS BURNING OF ANTI-FREEZE. WHEN BROUGHT TO DEALER NEED NEW LONG ENGINE BLOCK AND RADIATOR. THIS CAR HAS HAD ALL ROUTINE MAINTENANCE AND HAD COMPLETE TUNE UP, HOSES AND BELTS AND FLUIDS CHANGED AT RECOMMENDED INTERVALS INCLUDING 60,000 MILES. HAS NEVER OVERHEATED NOR BROKEN DOWN PRIOR TO THIS LEAK. WHEN ORIGINALLY BROUGHT TO DEALER, WAS TOLD PROBLEM WERE NEW HOSES WERE LEAKING. THIS "PROBLEM" WAS ADJUSTED BY MY MECHANIC AND IT STILL CONTINUED TO LEAK ANTIFREEZE. IN ADDITION, CAR WAS FINE UNTIL BROUGHT TO DEALER FOR RECALL WORK ON ON 10/1/03. ONCE TAKEN OUT OF SERVICE, THAT'S WHEN I NOTICED THE SMELL OF ANTIFREEZE. *LA
SEATSOctober 12, 2003
THE DRIVER AND PASSENGER SEAT BOLT FAILED. THIS CAUSED THE SEAT TO COLLAPSE INTO THE REAR SEATS. DEALER HAS BEEN CONTACTED. *AK WHEN GETTING IN AND OUT OF THE VEHICLE THE HANDLE THAT RECLINED THE SEAT BROKE. *TS *NLM
SEATSOctober 10, 2003
OWNER RECEIVED A RECALL NOTICE, AND TOOK THE VEHICLE TO DEALERSHIP. TO INSTALL BOLTS FOR THE RECLINING SEAT MECHANISM, WHICH WAS PART OF THE RECALL. HOWEVER, DEALER DECLINED TO DO REPAIRS BECAUSE VEHICLE WAS DIAGNOSED WITH A BROKEN SEAT FRAME. OWNER WAS TOLD HE WOULD HAVE TO PAY FOR BROKEN SEAT FRAME REPAIRS. *AK
SEATSOctober 8, 2003
RECALL REPAIRS CANNOT BE PERFORMED UNLESS THE RECLINING SEAT HANDLE CAN BE FIXED. ALTHOUGH THE INITIAL RECALL PROBLEM CAUSED THE HANDLE TO BE BENT, THE DEALER WANTS THE CONSUMER TO PAY FOR IT. CONSUMER FEELS HE IS BEING GIVEN THE RUN AROUND TO GET THE VEHICLE FIXED. MANUFACTURER HAS BEEN NOTIFIED.*AK
SEATSOctober 8, 2003
DRIVER'S SEAT SUDDENLY RECLINED AND COULD NOT RETURN BACK TO THE UPRIGHT POSITION.*MR DEALER NOTIFIED. *CB
LATCHES/LOCKS/LINKAGESOctober 3, 2003
THE CONSUMER STATED THAT THE FRONT DOORS DO NOT UNLOCK FROM THE OUTSIDE OF THE VEHICLE. THE DEALERSHIP HAS BEEN CONTACTED. PLEASE PROVIDE DETAILS. *NLM
SEATSOctober 1, 2003
PASSENGER SIDE HIGH BACK SEAT BOLT RECLINER MECHANISM BROKE, WHICH CAUSED THE SEAT TO COLLAPSE. RECALL 03V281000 ON HIGH BACK SEAT, HOWEVER THE RECALL DID NOT INCLUDE THE PASSENGER SIDE. CONSUMER SAID " THE MANUFACTURER FELT ONE REPAIR WAS LIABLE". *AK *JB
SEATSOctober 1, 2003
WHILE DRIVING, THE PASSENGER SEAT RECLINED WITHOUT WARNING.*AK. THE CONSUMER STATED THE PASSENGER AND DRIVER SEATS MECHANISM WAS OF POOR QUALITY. FORD HAD A RECALL ON THE DRIVERS SEAT BUT NOT THE PASSENGER SEAT. *JB
AIR BAGSOctober 1, 2003
WHILE TRAVELING AT 25 MPH, ANOTHER DRIVER MADE AN ILLEGAL PASS OF THE RIGHT SIDE AND CLIPPED THE FRONT PASSENGER SIDE OF THE CONSUMER;S VEHICLE, WHICH CAUSED HER TO LOOSE CONTROL OF THE VEHICLE AND SUBSEQUENTLY THE CONSUMER HIT THREE PARKED VEHICLE AND LANDED ON TOP OF THE FOURTH VEHICLE. THE SECOND ACCIDENT THE CONSUMER STATED A VEHICLE WAS COMING TOWARD HER, SO SHE SWERVED TO AVOID HITTING THE VEHICLE AND CRASHED IN A WOODEN POLE AT 25 MPH THE VEHICLE BOUNCED OFF THE POLE AND WENT BACK INTO POLE AND THE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUFFERED INJURIES . *AK *JB *NLM
Crash reported1 injury(ies)
NHTSA #10038336POWER TRAINOctober 1, 2003
SEVERAL TIMES WHEN VEHICLE WAS TURNED ON THERE WAS A STREAM OF SMOKE THAT CAME UP FROM THE GEAR SHIFTER. ALSO, GEAR SHIFT INDICATOR WAS MISALIGNED. WHEN VEHICLE WAS IN REVERSE IT LOOKED LIKE IT WAS IN NEUTRAL, AND WHEN IS IN NEUTRAL IT LOOKED LIKE IT WAS IN DRIVE. *AK *NLM
STEERINGSeptember 30, 2003
WHILE DRIVING, PASSANGE SIDE SPINDLE AT THE POINT OF STEERING CONNECTION TO IT, BROKE CAUSING VEHICLE TO POOL AND PUSH ALL OVER THE ROAD OUT OF CONTROL. DEALER SAW NO PRIOR DAMAGE TO IT OR OTHER PART (TIRE, RIM, EXT.) AND STILL REFUSE TO COVER UNDER BUMPER-TO-BUMPER COVERAGE.
STEERING,ENGINE AND ENGINE COOLINGSeptember 26, 2003
ENGINE CHECK LIGHT STAYS ON ALL THE TIME, AND THE STEERING WHEEL LOCKS, MAKING DRIVING IMPOSSIBLE. VEHICLE HAD SEVERAL RECALL REPAIRS DONE, BUT THE PROBLEM PERSISTS. DEALER AND THE MANUFACTURER HAD BEEN INFORMED OF THE PROBLEM.*AK
AIR BAGS,SEATSSeptember 25, 2003
WHILE DRIVING 40 MPH THE DRIVERS SEAT BACK COLLAPSED. AS A RESULT THE DRIVER LOST CONTROL OF THE VEHICLE AND RAN INTO A CONCRETE BARRIER. THE FRONT AIR BAGS DID NOT DEPLOY. PLEASE PROVIDE FURTHER DETAILS. *NLM
Crash reported
NHTSA #10040648STEERINGSeptember 25, 2003
WHILE DRIVING 70 MPH THE DRIVER LOST CONTROL OF THE STEERING WHEEL AND THE VEHICLE ROLLED OVER. DON'T KNOW IF THE AIR BAGS DEPLOYED. PLEASE PROVIDE FURTHER INFORMATION AND POLICE REPORT. *NLM
ELECTRICAL SYSTEM,AIR BAGSSeptember 24, 2003
CONSUMER STATED WHILE TRAVELING DASH INDICATOR PANEL AIR BAG INDICATOR WOULD FLASH THROUGHOUT TRAVEL. DEALER HAD BEEN CONTACTED. *AK
VISIBILITYSeptember 24, 2003
WHILE DRIVING AT VARIOUS SPEEDS WINDSHIELD WIPERS WORK INTERMITTENTLY, MAKING IT HARD FOR THE CONSUMER TO SEE DURING RAINY WEATHER. *AK
ELECTRICAL SYSTEMSeptember 18, 2003
WHEN I ATTEMPT TO USE MY TURN SIGNAL, SMOKE BEGINS TO COME OUT OF THE STEERING COLUMN AT THE HAZARD LIGHT SWITCH. I THEN HAVE TO BLOW IT OUT. *JB
Fire reported
NHTSA #10039154SERVICE BRAKES, HYDRAULICSeptember 16, 2003
WHILE DRIVING 35 MPH BRAKES LOCKED UP. THIS CAUSED DAMAGE TO THE ROTORS AND THE CALIPERS. CONSUMER MANAGED TO PULL OVER.*AK
ENGINE AND ENGINE COOLINGSeptember 16, 2003
CONSISTENT PROBLEMS WITH ENGINE CHECK LIGHT. DEALERS NOTIFIED. *AK
POWER TRAINSeptember 16, 2003
4- WHEEL DRIVE STICKS, CAUSING VEHICLE TO BE MALFUNCTION.*AK
ENGINE AND ENGINE COOLINGSeptember 16, 2003
WHILE DRIVING ENGINE REACHED HIGH TEMPERATURES DUE TO INTAKE MANIFOLD FAILURE. COOLANT WENT INSIDE THE ENGINE.*AK
EXTERIOR LIGHTING,VISIBILITY,LATCHES/LOCKS/LINKAGES,INTERIOR LIGHTINGSeptember 12, 2003
PROBLEMS WITH WINDSHIELD WIPERS, BRAKE LIGHTS, SEAT HANDLES, INTERIOR LIGHTS AND DOOR LOCKS.*MR REAR WINDSHIELD WIPERS DO NOT WORK. BOTH SEAT HANDLES BROKE OFF. INTERIOR LIGHTS REMAIN ON, BRAKE LIGHTS ARE REPLACED TWICE A WEEK. DOOR DOES NOT UNLOCK PROPERLY.*TS
STRUCTURESeptember 11, 2003
WHILE PASSENGER WAS GETTING INSIDE OF VEHICLE BY PULLING ON THE UPPER HANDLE GRIP THE HANDLE SNAPPED, CAUSING THE PASSENGER TO FALL TO THE GROUND.*AK
POWER TRAINSeptember 11, 2003
DASHBOARD GEAR POSITION INDICATOR HAS MISALIGNED. SHOULD BE: P,R,N,D,2,1 IS: R(PARK),N(REVERSE),D(NEUTRAL),2(DRIVE),1(LOW),----(LOW).*AK
Crash reportedFire reported
NHTSA #10038736TIRESSeptember 8, 2003
FRONT RIGHT REPLACEMENT TIRE FOR THE FIRESTONE RECALL 01 X 001 000, EXPERIENCED TREAD SEPARATION. THIS OCCURRED WHILE DRIVING AT 56 MPH, WHICH CAUSED LOSS OF CONTROL. THE VEHICLE IMPACTED THE MEDIUM.*AK
Crash reported
NHTSA #10038369SEATSSeptember 8, 2003
DRIVERS SEAT HAS STARTED TO RECLINE. THE LATEST RECALL REPLACES A COUPLE OF BOLTS BUT THE DEALER SAYS THAT WILL NOT FIX THE PROBLEM. THE SEAT LEANS EXTREMELY BACK MAKING IT HARD TO DRIVE. I HAVE TO HANG ON TO THE STEERING WHEEL TO KEEP MYSELF UPRIGHT. THIS HAS CAUSED MY WRIST TO BECOME EXTREMELY PAINFUL NOW. I CAN BARELY HOLD MORE THAN 2 POUNDS BEFORE THE HAND LETS GO.*AK
ENGINE AND ENGINE COOLINGSeptember 8, 2003
WHILE DRIVING AT 65 MPH A SPARK BLEW OUT OF THE CYLINDER HEAD. THERE WAS A LOUD POPPING SOUND FROM WITHIN THE ENGINE COMPARTMENT, AND THE VEHICLE LOST CONSIDERABLE POWER AT THAT TIME. THE WINDOWS HAD TO BE OPENED DUE TO THE GAS FUMES.*AK
SEATSSeptember 5, 2003
WHILE DRIVING DRIVER'S SEAT FELL ALL THE WAY BACK AND INJURED THE DRIVERS' BACK. CONSUMER RECEIVED RECALL NOTICE 03V28100 FOR THIS PROBLEM AFTER THE INCIDENT. BUT DEALER REFUSED T0 HONOR RECALL.*AK
1 injury(ies)
NHTSA #10038344SEATSSeptember 3, 2003
WHEN RECLINING FRONT PASSENGER SIDE SEATBACK RECLINING BOLT DISCONNECTED FROM THE SEAT. DEALER NOTIFIED. *AK
STRUCTURESeptember 3, 2003
ABOUT 3 WEEKS AGO, AFTER PARKING MY 1999 FORD EXPLORER (VIN [XXX], PURCHASED FROM HALL FORD, NEWPORT NEWS, VA ON DECEMBER 16, 1998), I ACCIDENTALLY DROPPED THE KEYS BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. THERE IS ADEQUATE ROOM TO SLIP ONES HAND BETWEEN THE TWO, SO I DID SO IN ORDER TO RETRIEVE THE KEYS. AS I WAS PULLING MY HAND BACK UP, I FOUND THAT THE HORIZONTAL PIECE OF PLASTIC ABOUT HALF WAY DOWN THE SIDE OF THE CONSOLE WAS RAZOR-SHARP, AND HAD CAUSED A SIGNIFICANT AMOUNT OF INJURY TO MY RIGHT HAND (PHOTO AVAILABLE UPON REQUEST). IN ADDITION TO THE PHYSICAL DISFIGUREMENT, I WAS IN PAIN FOR SEVERAL DAYS, AND HAD TO USE ANTIBIOTICS TO BEAT BACK A RESULTING SECONDARY INFECTION FROM THE WOUND.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
1 injury(ies)
NHTSA #10037119AIR BAGSAugust 28, 2003
AIR BAG LIGHT WOULD CONTINUE ILLUMINATING. DEALER HAS INSPECTED VEHICLE TWICE BUT HAD NO SOLUTION, PROBLEM STILL OCCURRING. *AK
SERVICE BRAKES, HYDRAULICAugust 26, 2003
WHILE DRIVING, A GRINDING NOISE CAN BE HEARD AND THE BRAKE PEDAL HAS TO DEPRESSED ALMOST DOWN TO THE FLOOR TO STOP THE VEHICLE. THE DEALER HAS ATTEMPTED TO REPAIR THE BRAKES SIX TIMES; CAUSE OF PROBLEM HAS NOT BEEN DETERMINED. PLEASE PROVIDE FURTHER DETAILS.
AIR BAGSAugust 26, 2003
WHILE DRIVING AT 55 MPH VEHICLE HIT A DEER HEAD ON, AND AIR BAGS DID NOT DEPLOY. *AK
Crash reported
NHTSA #10037633CHILD SEATAugust 22, 2003
THERE WERE PROBLEMS WITH THE BACK SEAT AS FAR AS NOT HAVING THE TETHER POINTS WHERE BOOSTER SEAT COULD BE SECURELY FIT INTO THE SEAT(S). THE MANUFACTURER WAS CONTACTED, AND STATED THAT THEY WILL NOT BE ABLE TO FIND ANY SOLUTION FOR THE CONSUMER. THE DEALER WAS CONTACTED, AND STATED THAT THE ONLY THING THAT THEY COULD SUGGEST WAS TO PURCHASE A NEW VEHICLE. *AK *SCC
SEATSAugust 22, 2003
03-V-281-000:THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. IF THE BOLT FRACTURES AND DOES NOT JAM IN THE SEAT BACK FRAME, THE SEAT BACK MAY RECLINE UNTIL IT MAKES CONTACT WITH AN OBJECT BEHIND THE SEAT, SUCH AS THE SECOND ROW SEAT CUSHION. CONSUMER HAS THE SAME PROBLEM.
LATCHES/LOCKS/LINKAGESAugust 19, 2003
CONSUMER WENT TO GET AN OIL CHANGE AND HOOD WOULD NOT OPEN. VEHICLE NEEDS A NEW LATCH FOR THE HOOD.CONSUMER HAS MADE CONTACT WITH THE DEALER. *AK
ELECTRICAL SYSTEMAugust 18, 2003
1999 FORD EXPLORER. TURN SIGNAL "MULTI-FUNCTION SWITCH" SHORTS OUT, CAUSING SMOKE TO POUR OUT OF STEERING COLUMN. WHEN I CONTACTED FORD REGARDING THIS $300.00 REPAIR, THE SERVICE TECH SAID HE HAS SEEN IT BEFORE AND KNEW EXACTLY WHAT WAS WRONG.*AK THIS HAS HAPPENED TWICE AND WE ARE NOW SCHEDULED TO GO IN FOR REPAIRS.
Fire reported
NHTSA #10033061VEHICLE SPEED CONTROLAugust 15, 2003
THE CONSUMER PLACED THE VEHICLE IN REVERSE AND ATTEMPTED TO STEP ON THE GAS PEDAL AND IT HAD GONE TO THE FLOOR. (THROTTLE BODY STICKAGE) THE THROTTLE BODY AND GASKET WAS REPLACED. THE DEALER WAS NOTIFIED. *AK *SCC *JB
SUSPENSIONAugust 15, 2003
I OWN A 1999 EXPLORER WITH 60000 MILES ON IT. I HAVE BEEN TOLD THAT THE FRONT UPPER BALL JOINTS WERE BAD, AND HAD TO BE REPLACED WITH THE CONTROL ARM SINCE IT WAS ONE UNIT. WHY WERE SEALED BALL JOINTS THAT WERE PART OF THE CONTROL ARM BEING USED, UNLESS IT WAS TO RAISE THE FREQUENCY AND COST OF REPAIRS AT THE EXPENSE OF PUBLIC SAFETY . A BALL JOINT FAILURE AT ANY SPEED COULD POTENTIALLY HAVE GRAVE CONSEQUENCES. CONSUMER HAD VEHICLES ROUTINELY GO WELL OVER 100,000 MILES WITH NON SEALED BALL JOINTS, AND HAD NO PROBLEMS. THIS WARRANTS FURTHER INVESTIGATION, ESPECIALLY SINCE CONSUMER BECAME AWARE THAT HIS PROBLEM IS BY NO MEANS AN ISOLATED CASE. HAD BEEN TOLD THAT THE LOCAL DEALER WAS DOING A LOT OF THOSE, AND THAT THEY WERE AWARE THERE WAS A PROBLEM WITH THEM.*AK
ENGINE AND ENGINE COOLINGAugust 13, 2003
SERVICE BULLETIN 00M12 FROM FORD CALLED FOR REPLACEMENT OF TIMING CHAIN TENSIONER. TENSIONER WAS REPLACED BUT DID NOT SOLVE PROBLEM. RETURNED TO FORD AND WAS CONFIRMED TO BE COMING FROM TENSIONER. WAS DIRECTED BY DEALER THAT THER WAS NO OTHER FIX FOR PROBLEM BUT WOULD NOT CAUSE DAMAGE. WAS TOLD THAT IF PART FAILED FORD WOULD WARRANTY FOR 5 YRS OR 75,000 MILES. PART FAILED CAUSING TIMING CHAIN TO SLIP AND BREAK, CAUSING #6 CYLINDER PISTON TO STRIKE VALVE AND PUT HOLE IN PISTON. FORD NOW STATES THAT THEY ARE NOT RESPONSABLE AND WILL PROVIDE NO RELIEF FOR REPAIR. FORD DEALER ADVISES THAT SHOULD HAVE BEEN COVERED BUT FORD MAKES FINAL DECISION. FORD'S FINAL POSITION IS THAT AGE/MILEAGE OF VEHICLE PROBLEM IS NOW MY PROBLEM. VEHICLE IS 1999 EXPLORER WITH 60,000 MILES WHICH MEETS BOTH OF THEIR CRYTERIA IN THEIR SERVICE BULLETIN. NOW FORD WANTS ME TO PAY $4500 FOR NEW MOTOR.*AK
STRUCTUREAugust 12, 2003
I PURCHASED A 1999 FORD EXPLORER VIN #[XXX] FROM A WASHINGTON STATE FORD DEALERSHIP IN SEPTEMBER 2002. THE VEHICLE HAD 54,000 MILES ON IT AT THE TIME, I HAVE PUT 7,000 MILES ON IT. THE REAR LIFTGATE BEGAN TO MAKE A CLUNKING/POPPING NOISE RECENTLY, AND BECAME DIFFICULT TO CLOSE. I TOOK IT TO OUR LOCAL FORD DEALER, PORT ANGELES FORD LINCOLN MERCURY, AND THEY TELL ME THAT THE SHEET METAL WHERE THE HINGES ARE MOUNTED IS TEARING AWAY FROM THE STRUCTURE AND THAT IT IS NOT A COVERED ITEM (I DID PURCHASE THE FORD WARRANTY PLAN), AND THAT I WILL NEED TO GO TO A BODY SHOP AND HAVE NEW STEEL PLATES WELDED IN PLACE AT MY EXPENSE. I DO NOT BELIEVE THAT THIS IS MY RESPONSIBILITY, THE STEEL THAT WAS USED WAS OBVIOUSLY NOT STRONG ENOUGH TO SUPPORT USING THIS LIFTGATE, AND I STRONGLY BELIEVE THAT FORD IS LIABLE FOR THIS. CAN YOU HELP ME TO CONFIRM THIS? I AM UNABLE TO USE THE LIFTGATE AT THIS TIME AS THE FORD DEALER SAYS THE LIFTGATE COULD FALL OFF, POSSIBLY INJURING SOMEONE. THIS VEHICLE HAS NOT BEEN IN ANY ACCIDENTS.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
SERVICE BRAKES, HYDRAULICAugust 11, 2003
ALL FOUR ROTORS WERE REPLACED AT 20,000 MILES CAUSING VEHICLE TO SHUTTER WHEN BRAKING. DEALER NOTIFIED, AND REPLACED AT NO COST. CURRENTLY AT 40,000 MILES THE ROTORS AND THE CALIPERS HAVE TO BE REPLACED AGAIN, CAUSING A GRINDING SOUND WHEN BRAKING.*AK VEHICLE AT THE DEALER.*AK
UNKNOWN OR OTHERAugust 11, 2003
ODOMETER PROBLEM, AND COSTLY REPAIRS ON A CAR/SUV NOT DISCLOSED AS BEING FROM CANADA. WITHIN 18000 MILES, TRANSMISSION FAILED, ODOMETER DIDNT WORK, BEEN THROUGH 2 SETS OF PLUGS AND WIRES IN 6 MONTHS.
FUEL SYSTEM, GASOLINEAugust 6, 2003
I HAVE A EDDIE BAUER 199 FORD EXPLORER, AND THE AUTOMATIC FUEL PUMP SWITCH WILL JUST SWITCH OFF FOR NO APPARENT REASON. THIS HAS HAPPENED WHILE DRIVING AND AFTER BEING PARKED. NO ACCIDENT HAS OCCURED AS OF YET, BUT THIS IS A VERY DANGEROUS SITUATION.
VISIBILITYAugust 6, 2003
AFTER TALKING TO SEVERAL PEOPLE, AND DOING SOME RESEARCH ON THE INTERNET, IT SEEMS AS THOUGH A COMMON PROBLEM IS WITH THE REAR WINDSHIELD WIPER MOTOR. ON MORE THAN ONE OCASSION, THE MOTORS STOPPED WORKING, WORK INCORRECTLY, OR WORK ONE MINUTE AND FAIL TO FUNCTION THE NEXT. THIS LEADS TO THE LACK OF VISIBILITY TOWARDS THE REAR OF THE VEHICLE, WHICH COULD CAUSE SOME SAFETY CONCERNS.*AK
VEHICLE SPEED CONTROLAugust 5, 2003
1999 FORD EXPLORER - GAS PEDAL SEPARATES FROM THE FIREWALL. WHEN DRIVING I NOTICED THAT THE GAS PEDAL KEPT GETTING LOWER TO THE GROUND. I PULLED OVER AND FOUND THAT THE RIVETS WHICH HOLD THE GAS PEDAL INTO THE FIREWALL HAD BECOME SEPERATED AND MY GAS PEDAL ASSEMBLY WAS LYING ON THE FLOOR. *AK
VEHICLE SPEED CONTROLAugust 5, 2003
ON 8/3/2003, ACCELERATOR PEDAL SEPARATED WHILE DRIVING. ON 8/4/2003, CONSUMER SCREWED THE PEDAL DOWN TO GET THE VEHICLE TO THE DEALER. DEALER IS CURRENTLY REPAIRING THE VEHICLE. *AK
ELECTRICAL SYSTEM,AIR BAGSAugust 4, 2003
BYPASS WIRING HARNESS FOR PASSENGER SIDE AIRBAG FAILURE 1999 FORD EXPLORER SPORT. *AK
SEATSJuly 23, 2003
CROSSBAR UNDER FRONT OF POWER SEAT BROKE I WAS TOLD THE WHOLE ASSEMBLY INCLUDING MOTOR NEEDS REPLACED NOT JUST THE BAR. IT IS LIKE DRIVING ON WATER(FLOATING AROUND). THE WARRANTY WOULD COVER IF THE MOTOR FAILED OR IF IT WAS A NONPOWERED SEAT. THIS IS HAZARDOUS AND SHOULD BE FIXED AS A SAFETY ISSUE.*AK
TIRESJuly 23, 2003
LTR FM JOHN MURPHY OWNER OF A 1999 FORD EXPLORER REPORTING SPARE TIRE DROPPED FROM VEHICLE. WRITER CONCERNED WITH POSITION OF SPARE TIRES AND VEHICLE. THE CONSUMER'S SON HAD GONE TO THE DEALER TO REPLACE THE DEFECTIVE PART (FMC# F7721A480AB) WHICH WAS IN STOCK. THE PART WAS NOT SUPPOSE TO FAIL PER PARTS DEPARTMENT. *SCC *JB *CB *JB
VEHICLE SPEED CONTROLJuly 18, 2003
GAS PEDAL AND THE MOUNTING BRACKET FELL OFF. DEALER STATED THERE WAS NOT DEFECT REPORT, THEREFORE, WE CAN'T FIX IT. *AK
VISIBILITYJuly 17, 2003
CONSUMER STATES THAT REAR WINDSHIELD WIPER OPERATED POORLY AFTER A PART WAS REPLACED.*AK
AIR BAGSJuly 16, 2003
AIR BAG WARNING LIGHT ILLUMINATED, UNIVERSITY FORD SERVICE REP SAID LIGHT ON MEANS AIR BAG WILL NOT DEPLOY. SERVICE REP SAID IT WOULD COST $500 TO REPLACE WIRING HARNESS IT HAS A SHORT IN IT. I WAS TOLD EXTENDED WARRANTY WOULD NOT COVER THIS PROBLEMS.*AK
SEATSJuly 15, 2003
ON JULY 13, 2003, I WAS DRIVING MY 1999 EXPLORER AND THE BOLT HOLDING THE SEATBACK UP SNAPPED AND THE SEAT FLOPPED BACK. I HAD MY FAMILY IN THE CAR. I SPOKE WITH FORD WHO TOLD ME TO TAKE THE CAR TO THE DEALER TO LOOK AT THE SEAT.*AK ALSO, THE CAR HAS A HISTORY OF STALLING WHILE MOVING. IT HAS HAPPENED ON THE HIGHWAY SEVERAL TMES AND LUCKILY HAS NOT LED TO AN ACCIDENT. I HAVE TAKEN IT TO FORD SEVERAL TIMES TO DISCUSS THE PROBLEM AND I HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE UNTIL THE "CHECK ENGINE" LIGHT COMES ON. THEY APPARENTLY CAN NOT DIAGNOSE THE PROBLEM UNTIL THE CAR'S COMPUTER SENSES A PROBLEM.
VEHICLE SPEED CONTROLJuly 14, 2003
1999 FORD EXPLORER-INTERMITTENT PROBLEM OF VEHICLE STALLING OUT AND CUTTING OFF AT VARIOUS SPEEDS AFTER TAKING FOOT OFF THE ACCELERATOR. MOST SERIOUS WAS WHEN EXITING AN INTERSTATE HIGHWAY AT HIGH SPEED AND LOSING POWER STEERING AND POWER BRAKES, AND THUS NEARLY LOSING CONTROL OF THE VEHICLE. PROBLEM WAS ULTIMATELY DIAGNOSED AS A FAULTY IDLE CONTROL VALVE. BECAUSE THE PROBLEM WAS INTERMITTENT WHEN IT FIRST STARTED (NOVEMBER OF 2002), THE FORD DEALER COULDN'T DIAGNOSE IT UNTIL THE VALVE FINALLY FAILED COMPLETELY (JULY OF 2003).*AK
VISIBILITYJuly 10, 2003
REAR WINDSHIELD WIPER SWITCH/MOTOR FAILED FROM TIME TO TIME.*AK
POWER TRAINJuly 10, 2003
VEHICLE SHUT OFF WITHOUT WARNING.*MR WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE VEHICLE MADE A GRINDING NOISE AND DID NOT MOVE. THERE WAS NO WARNING LIGHTS INDICATING THERE WAS A PROBLEM. *TS. THE DEALER INFORMED THE CONSUMER THE TRANSMISSION HAD EXPERIENCED AN INTERNAL FAILURE.*JB
SERVICE BRAKES, HYDRAULICJuly 3, 2003
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING LEFT DRIVER SIDE WHEEL HAS A SQUEAKING NOISE WHILE APPLYING THE BRAKES. *AK
SEATSJuly 2, 2003
DRIVER SEAT RECLINE MECHANISM FAILURE, FRAME OF SEAT CRACKED, SEAT STUCK IN RECLINE. *AK
SEATSJuly 2, 2003
THE VEHICLE'S SEAT BACK GAVE WAY WITHOUT WARNING WHEN THE CONSUMER EXITED THE PARKING LOT. HE SUSTAINED MINOR NECK AND LOWER BACK INJURIES. THE DEALER STATED A BOLT HAD BROKEN/SHEARED OFF LEAVING THE SEAT UNSUPPORTED. *PH *JB *CB
1 injury(ies)
NHTSA #10029531SEATSJuly 1, 2003
CONSUMER STATES THAT WHILE DRIVING AND WITHOUT WARNING THE DRIVER SEAT WILL FULLY RECLINE BACK CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. *AK
AIR BAGSJune 29, 2003
AIR BAGS DID NOT OPEN I WAS INVOLVED IN 2 MAJOR ACCIDENTS IN MY FORD EXPLORE 1999 BOTH ACCIDENTS WERE FRONT IMPACT AND NOW I HAVE TO GET SURGERY IN MY BACK. *NLM
Crash reported2 injury(ies)
NHTSA #10025143SEATSJune 27, 2003
IN RE TO THE DRIVER'S SEAT: THE CONSUMER'S DAUGHTER WAS IN THE BACK SEAT WHEN SHE ASKED TO PLACE THE SEAT IN AN UPRIGHT POSITION AS IT WAS LYING AGAINST HER KNEES. THE CONSUMER FOUND A SINGLE BOLT WHICH HAD SNAPPED OFF AND CAUSED THE SEAT TO REMAIN IN THE DOWN POSITION. (THE METAL LOOKED AS IF IT WERE DEFECTIVE) *AK *SCC *JB
ELECTRICAL SYSTEMJune 27, 2003
I WAS DRIVING DOWN THE STREET AND THE ENGINE JUST DIED, I HAVE A STICK SO I KEPT IT IN SECOND THEN IT STARTED AND I KEPT GOING THIS IS THE THIRD TIME THIS HAS HAPPENED SINCE I BOUGHT THE TRUCK NEW. MY OTHER PROBLEM IS SOMETIMES THE WINDSHIELD WIPERS WILL FLICK BACK AND FORTH ONCE OR TWICE AND STOP AND THEY ARE OFF THIS HAS HAPPENED ABOUT TEN TIME SINCE I BOUGHT THE TRUCK ,THE NEXT THING IS DURING HOT WEATHER WHEN YOU START THE TRUCK THE DOOR AJAR LIGHT STAYS ON FOR THREE OR FOUR MINUTES AFTER YOU START TO DRIVE EVEN THOUGH THE DOORS ARE CLOSED THAT IS NOT SO BAD BUT THE DOME LIGHT STAYS ON TO . *JB
AIR BAGSJune 26, 2003
AIR BAG LIGHT CONTINUALLY APPEARED ON THE DASHBOARD. THIS VEHICLE HAD ALREADY TWO FRONT COLLISIONS AND NEITHER OF THE AIR BAG DEPLOYED. DEALER HAS INSPECTED, AND COULD NO DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash reported
NHTSA #10025012SEATSJune 24, 2003
MY DRIVER'S SEAT MADE A LOUD "POP" AND PROCEEDED TO RECLINE. THE PLASTIC SHIELD LATER FELL OFF THE RECLINING MECHANISM, REVEALING THAT THE FRAME FOR THE SEAT HAD FAILED AT THE WELD AND BUCKLED. THE SEAT WILL NOT SIT UPRIGHT. *JB
PARKING BRAKE,ENGINE AND ENGINE COOLING,VISIBILITY,VEHICLE SPEED CONTROLJune 24, 2003
REAR WINDSHIELD WIPER MOTOR FAILED. CAUSED LOSS OF VISIBILITY THROUGH BACK WINDOW. REAR POWER WINDOW MOTOR FAILED. ACCELERATOR PEDAL VIBRATES ON ACCELERATION. (USUALLY WHILE MERGING ON TO HIGHWAYS) PARKING BRAKE INDICATOR LIGHT DOES NOT ALWAYS LIGHT WHEN PARKING BRAKE IS ACTIVE. RATTLE AND VIBRATION FROM CATALYTIC CONVERTER COVER. *JB
ENGINE AND ENGINE COOLING,POWER TRAINJune 20, 2003
COMPLAINT AGAINST FORD MOTOR COMPANY DEFECTIVE PARTS AND REFUSAL OF A REFUND EVEN AFTER RECALL. *MR THE STEERING HAD BECOME UNCONTROLLABLE AND THE VEHICLE DIED OUT. THE PCM HAD TO BE REPROGRAMMED ALONG WITH THE REPLACEMENT OF THE IAC VALVE. THE SAME THING HAPPENED TO THE CONSUMER'S BROTHER'S SUV AS WELL. *SCC *JB
POWER TRAINJune 20, 2003
WHILE DRIVING THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TOT HE DEALER WHERE THEY REPROGRAMMED THE PCM AND REPLACED THE IAC VALVE. THE CONSUMER PAID FOR THE REPAIRS OUT OF POCKET BECAUSE THE WARRANTY EXPIRED AND THE VEHICLE WAS NOT PAR OF RECALL 00V395. THE CONSUMER COULD NOT BE REIMBURSED FOR THE REPAIRS. *CB *NLM
TIRESJune 18, 2003
WHILE DRIVING, THE LEFT FRONT TIRE TREAD SEPARATED AND BLEW OUT, CAUSING EXTENSIVE DAMAGE AND INJURY TO THE CONSUMER. DELTA SIERRA RADIAL, 2,387 MILES ON TIRE .FIRESTONE RECALL REPLACEMENT TIRE. *AK
1 injury(ies)
NHTSA #10024365TIRESJune 16, 2003
AS I WAS DRIVING 45 MPH THE FRONT TIRE BLEW OUT AND TAKING THE CAR OUT OF CONTROL THESE TIRES HAS A RECALL BY FORD AND THESE WERE CHANGED BY FIRESTONE IN SEPT 2000..MY WIPES NECK HAS BEEN INJURED..THE TREAD IS GREAT BUT THE BET INSIDE LET LOOSE. *NLM
Crash reported1 injury(ies)
NHTSA #10023118SEATSJune 16, 2003
WHEN I WAS DRIVING ALONG, MY SEAT RECLINED. I HAVE NOT BEEN ABLE TO MAKE IT RECLINE TO THE UPRIGHT POSITION FOR SAFE DRIVING. *NLM
POWER TRAINJune 16, 2003
NAR 06/19/2003. *MR AFTER FOLLOWING THE OWNERS MANUAL GUIDELINES IN TRANSPORTING TRAILERS ON FORD VEHICLES. THE CONSUMER TOWED THE TRAILER, AND THE VEHICLE SLIPPED INTO NEUTRAL. THE CONSUMERS WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED AND THE MECHANIC DETERMINED THE TRANSMISSION HAD BURNED OUT BECAUSE THE VEHICLE WAS IN OVERDRIVE. *JB
SERVICE BRAKES, HYDRAULICJune 9, 2003
THE ABS HYDRAULIC BRAKE LINE FROM L/H FENDER ABS COMPONENT TO R/H FRONT BRAKE ASSEMBLY WAS RUBBING AGAINST THE STEERING COLUMN WHICH CAUSED IT TO WEAR. *NLM STEEL BRAKE LINE WAS REPLACED. *TT
POWER TRAINJune 8, 2003
THE TRANSMISSION WENT OUT AT 50,000 MILES. *TT
TIRESJune 2, 2003
ON SATURDAY MAY 31, 2003, MY WIFE AND I WERE ON OUR WAY TO TUCSON, AZ FROM SAN DIEGO, CA IN SEPARATE VEHICLES. WE WERE IN ARIZONA ON INTERSTATE 8 TRAVELLING EASTBOUND, 23 MILES WEST OF CASA GRANDE. THE SPEED LIMIT WAS 75 AND THAT IS WHAT MY WIFE WAS DOING. THE AIR TEMPERATUREOUND 100 DEGREES. ALL FOUR MICHELIN LTXAMS 255 70 R 16 TIRES WERE PROPERLY INFLATED. THE RIGHT REAR TIRE COMPLETELY BLEW OUT. THE OUTSIDE SIDEWALL COMPLETELY SEPARATED FROM THE TIRE AT THE SHOULDER. THESE TIRES ARE TWO YEARS OLD AND HADLESS THAN 20000 MILES ON THEM. *AK
SEATSMay 28, 2003
THE BACK OF MY DRIVER SEAT IN MY 1999 FORD EXPLORER RECLINES AT TIMES WITHOUT NOTICE.
ENGINE AND ENGINE COOLINGMay 27, 2003
CHECK ENGINE LIGHT STAYS ON. DEALER STATES VEHICLE NEEDS NEW ENGINE. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
TIRESMay 27, 2003
WHILE DRIVING 70 MPH THE VEHICLES TIRE BLEW OUT. *NLM. *AK
TIRESMay 23, 2003
THE VEHICLES TIRES SEPARATED. *NLM
AIR BAGSMay 22, 2003
WHILE DRIVING, THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB
TIRESMay 20, 2003
WHILE DRIVING, THE EMERGENCY SPARE TIRE FELL OFF THE VEHICLE. THE DEALER REPLACED THE CABLE TWICE. *JB
VISIBILITYMay 16, 2003
THE WINDSHIELD WIPERS TURNED ON BY THEMSELVES WHICH OBSTRUCTED THE DRIVERS VIEW. *NLM
AIR BAGSMay 15, 2003
AIR BAG LIGHT FLASHES A CODE OF 2 FLASHES AND THEN 6 FLASHES AND THEN REMAINS ON UNTIL YOU TURN THE VEHICLE OFF. THE REPAIR TECHNICIAN AT THE NEAREST FORD DEALER TO WHERE IT FIRST HAPPENED SAYS THE FAILURE IS IN THE HARNESS. HE SAID THIS SHOULD BE COVERED UNDER A SAFETY WARRANTY. I TOOK IT IN FOR REPAIR AT MY LOCAL DEALER AND HE IS DENYING WARRANTY FOR THE REPAIR. GOING TO BE STUCK WITH A $450.00 BILL UNLESS YOU CAN PROVE OTHERWISE. *JB
EXTERIOR LIGHTINGMay 8, 2003
THE TURN SIGNAL SHIFT POPPED UP WHEN THE TURN SIGNAL WAS USED. *JB
AIR BAGSMay 8, 2003
WHILE DRIVING, THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB
VISIBILITYMay 8, 2003
WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO WORK. *JB
VEHICLE SPEED CONTROLMay 7, 2003
WHILE DRIVING THE ACCELERATION PEDAL STUCK AND CAUSED THE VEHICLE TO SURGE FORWARD AT A RAPID SPEED. *NLM
VEHICLE SPEED CONTROLMay 2, 2003
WHEN THE ACCELERATOR PEDAL WAS PRESSED IT BECAME STUCK. *NLM
ENGINE AND ENGINE COOLINGApril 30, 2003
WHILE DRIVING, THE VEHICLE STALLED. *JB
VEHICLE SPEED CONTROLApril 29, 2003
WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE LOST CONTROL AND WOULD NOT STOP. THERE WAS NO ACCIDENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE MAIN BRAIN OF THE CRUISE CONTROL UNIT FAILED. *NLM
AIR BAGSApril 27, 2003
1999 FORD EXPLORER- AIR BAG WARNING LIGHT, TOOK TO DEALER AND RESPONSE WAS THE CONNECTION FOR SIDE AIR BAG, VEHICLE HAS NONE, NEEDS REPLACED, APPROXIMATELY $400 JOB. TO MANY COMPLAINTS BY OTHER OWNERS TO BE A COINCIDENCE. WILL AIR BAGS DEPLOY WHEN NEEDED? *NLM
SERVICE BRAKES, HYDRAULICApril 27, 2003
FAILURE OF LEFT REAR BRAKE HOSE, CAUSING LOSS OF BRAKES. THE BRAKE HOSE RUPTURED BECAUSE IT HAD BEEN RUBBING AGAINST THE VENT LINE ON THE REAR AXLE. *NLM
POWER TRAINApril 22, 2003
ON 17 FEBRUARY 2003, MY HUSBAND LEFT OUR RESIDENCE IN THE FORD EXPLORER. AFTER ABOUT 10 MINUTES ON THE HIGHWAY, HE STARTED TO HEAR STRANGE NOISES. THE AUTOMOBILE STARTED TO SLOW DOWN AND WHEN MY HUSBAND ATTEMPTED TO ACCELERATE THE GAS PEDAL, THE AUTOMOBILE JUST STOPPED. THE CAR WAS THEN PUSHED TO THE SIDE OF THE ROAD AND WAS TOWED TO EXPRESS AUTO SERVICE ON 18 FEBRUARY 2003 DUE TO THE SNOW CONDITIONS. EXPRESS AUTO SERVICE CHECKED THE TRANSMISSION FOR PROPER OPERATION AND IT WAS DETERMINED AFTER A SECOND VISIT TO EXPRESS AUTO THAT THE 'TRANSFER CASE" NEEDED TO BE REPLACED. WE WERE TOLD THAT WE COULD NOT DRIVE THE AUTOMOBILE UNLESS THIS GETS REPAIRED BECAUSE THIS IS WHAT MADE THE CAR DRIVE! THE PROBLEM OCCURRED AFTER WE ENGAGED THE 4WD FROM LOW TO HIGH DUE TO DRIVING IN THE SNOW. THIS SHOULD NOT HAVE HAPPENED WITH THIS AUTOMOBILE BEING FAIRLY NEW AND PURCHASE FROM PURVIS FORD IN FREDERICKSBURG, VIRGINIA. A NEW TRANSFER CASE WOULD HAVE COSTS APPROXIMATELY $2100.00. DUE TO BUDGET CONSTRAINTS WE RECEIVED A USED TRANSFER CASE FOR APPROXIMATELY $1439.00. I AM REQUESTING A FULL INVESTIGATION REGARDING THIS MAJOR MALFUNCTION WITH MY AUTOMOBILE AND A FULL REIMBURSEMENT OF THE COSTS TO REPAIR THE SERVICES DONE TO THE AUTOMOBILE. *NLM
AIR BAGSApril 22, 2003
WHEN THE CONSUMER APPLIED THE BRAKES TO SLOW DOWN, THE VEHICLE SKIDDED, HIT A BARRIER AND FLIPPED OVER 3 TIMES. THE AIR BAGS DID NOT DEPLOY. *JB
Crash reported
NHTSA #10017365VEHICLE SPEED CONTROLApril 18, 2003
THE VEHICLES CRUISE CONTROL FAILED TO DISENGAGE WHILE DRIVING 70 MPH. *NLM
ENGINE AND ENGINE COOLING,EQUIPMENTApril 9, 2003
SERVICE BULLETIN OOM 12 FROM FORD WAS FOR THE REPLACEMENT OF THE CAMSHAFT TENSIONER IN MY 1999 EXPLORER. IT WAS REPLACED ON 11/27/01 AND NOW NEEDS TO BE REPLACED AGAIN. THE FORD SERVICE CENTER REFUSES TO SEE THE SAME COMPONET CONTINUES TO FAIL AGAIN AND AGAIN AS THEIR PROBLEM. *JB
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEMApril 7, 2003
THE OIL PRESSURE GAUGE SHORTED OUT, THE AIR BAG WIRING HARNESS, FRONT AXLE SEALS, BRAKE CALIPER PADS, BRAKE LINE, POWER DOOR LOCK ASSEMBLY AND MULTI FUNCTION SWITCH ASSEMBLY WERE ALL REPLACED. *TS THE TIMING CHAIN, TENSIONER, IDLE AIR CONTROL, VALVE INTAKE GASKETS AND THE SEATS WHICH RIPPED WERE ALSO REPLACED. * JB
STRUCTUREApril 2, 2003
THE BUMPER COLLAPSED WHEN IT WAS HIT. *JB
POWER TRAINApril 1, 2003
WHEN THE VEHICLE WAS AT A STOP, WITH THE GEAR IN DRIVE, THE VEHICLE INTERMITTENTLY LURCHED FORWARD WITHOUT WARNING. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB
VEHICLE SPEED CONTROLMarch 24, 2003
PERSISTENT THROTTLE STICKING IN CLOSED POSITION. *JB
AIR BAGSMarch 24, 2003
WHILE DRIVING THE CONSUMERS VEHICLE SLID ON BLACK ICE AND THE CONSUMER LOST CONTROL OF VEHICLE WHICH RESULTED IN A COLLISION AND SUBSEQUENT ROLLOVER. VEHICLE WAS COMPLETELY TOTALED, BUT THE NEITHER THE DRIVER OR PASSENGER AIR BAGS DEPLOYED. *NLM
Crash reported
NHTSA #10012308SEAT BELTSMarch 24, 2003
THE VEHICLE SLID ON BLACK ICE AND THE CONSUMER LOST CONTROL OF THE VEHICLE. THIS CAUSED A COLLISION WITH ANOTHER VEHICLE AND THE VEHICLE ROLLED OVER TWO TIMES. THE DRIVER'S SEAT BELT CAME UNBUCKLED AND CAUSED THE DRIVER TO BE THROWN FROM THE SEAT. NLM
Crash reported
NHTSA #10012310ELECTRICAL SYSTEMMarch 24, 2003
ELECTRICAL HARNESS WAS FOUND TO BE DEFECTIVE AT THE PCM CONNECTOR RESULTING IN SPORADIC DYING AND FAILURE TO START PROBLEMS. THIS PROBLEM EXISTS IN THE VEHICLE TO THIS DAY DESPITE SEVERAL ATTEMPTS TO TIGHTEN THE INDIVIDUAL FEMALE PIN CONNECTORS WITHIN THE PCM CONNECTOR. EACH ATTEMPT CURES THE PROBLEM FROM WEEKS TO MONTHS, BUT IN THE END IT COMES BACK. AS A SIDE NOTE, THE AIRBAG INDICATOR LIGHT ILLUMINATED. IT IS ASSUMED TO BE ALSO DUE TO THIS DEFECTIVE WIRING HARNESS. THIS IS A DANGEROUS DYING CONDITION AND HAS RESULTED IN SEVERAL NEAR ACCIDENTS. *JB
FUEL SYSTEM, GASOLINEMarch 18, 2003
THE FORD MANUAL FOR THE 1999 FORD EXPEDITION STATED THE CONSUMER SHOULD STOP FUELING AFTER THE AUTOMATIC SHUTOFF OF THE SERVICE STATION PUMP STOP FUELING TWICE. THE CONSUMER WAS INFORMED BY A MECHANIC THAT OVER FILLING THE TANK COULD CAUSE A CARTRIDGE FILTER IN THE FILLER NECK TO MALFUNCTION. *AK *JB
TIRESMarch 18, 2003
WHILE DRIVING THE VEHICLE EXPERIENCED SEVER VIBRATION DUE TOT HE VEHICLES FAULTY TIRES (SIZE#P23575R15) PLEASE PROVIDE THE DOT #. *NLM
POWER TRAINMarch 17, 2003
WHILE DRIVING ON 2 LANE ROAD (PUDDLES OF WATER, A LITTLE HILLY) BOTH THE 4 WD LOW AND 4 WD HIGH INDICATOR LIGHTS FLASH TOGETHER THREE TIMES FOR A SECOND OR TWO AT TWO SEPARATE TIMES. SHORTLY AFTER, THE FRONT END DIPPED DOWN AND THE BACK END CAME FORWARD AND I ALMOST LOST CONTROL OF THE VEHICLE. ALMOST HAD A HEAD ON COLLISION AND TOOK A BIT OF MANEUVERING TO GET THE TRUCK STRAIGHT DUE TO THE WET AREAS OF THE ROAD. I CALLED FORD THAT NIGHT AND THEY AGREED THAT IF THE 4 WD "KICKED" IN IT WOULD HAVE CAUSED THE LOSS OF CONTROL. TOOK IT TO THE TOWSON FORD THE FOLLOWING MORNING. THEY DID A TEST DRIVE AND CHECK FOR CODES - NOTHING SHOWED UP. THIS HAS NOT OCCURRED SINCE - BUT I AM STILL HESITANT BECAUSE OF THE SAFETY ISSUE. NOT SURE WHAT TO DO NOW. *NLM
ELECTRICAL SYSTEM,AIR BAGSMarch 17, 2003
MY AIR BAG MALFUNCTION LIGHT CAME ON AND UPON A FORD CERTIFIED DIAGNOSTIC I WAS TOLD THERE WAS A SHORT IN THE SYSTEM THAT CONTROLS THE DEPLOYMENT OF THE AIR BAGS. IN THIS CASE, THE AIR BAGS WILL NOT DEPLOY IN THE CASE OF AN ACCIDENT. IT WAS CALLED A DEFECTIVE OVERLAY HARNESS THAT CONTROLS THE VOLTAGE OF THE SYSTEM. *JB
VEHICLE SPEED CONTROLMarch 12, 2003
THE THROTTLE CONTINUED TO STICK, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD. *JB THE DEALER STATED THAT THE THROTTLE LINKAGES MUST BE REPLACED. FORD WILL NOT COVER THE PART UNLESS THE PART IS BROKEN. THE THROTTLE WOULD STICK GOING FORWARD AND BACKWARD FROM THE STOPPED POSITION. SCC
POWER TRAINMarch 11, 2003
THERE IS A PROBLEM WITH THE CAR SHIFTING (IT IS A AUTOMATIC) BETWEEN 2000 AND 3000 RPM'S. IT SEEMS TO BE GETTING STUCK AND REVVING HARD. I WAS TOLD THE VALVE BODY GASKETS NEED TO BE REPLACED. THE CAR ONLY HAS 45, 000 MILES. I WAS TOLD THAT FORD HAS DISCOVERED THE FABRIC FILTER WASN'T WORKING AND THERE IS A NEW METAL SHIELD.*JB
ELECTRONIC STABILITY CONTROLMarch 6, 2003
CONSUMER HIT AN ICY PATCH ON THE ROAD, THE VEHICLE STARTED TO SKID, THE VEHICLE WAS OVER CORRECTED, HIT SIDE OF ROAD AND VEHICLE TURNED OVER SEVERAL TIMES. DRIVER SUSTAINED INJURIES, AND VEHICLE WAS TOTALED. *AK *JB
Crash reported1 injury(ies)
NHTSA #10009438VISIBILITYMarch 5, 2003
THE REAR WINDSHIELD WIPER MOTOR FAILED TWICE WITHIN THE LAST YEAR. THE MOTOR STARTED WORKING INTERMITTENTLY AND THEN COMPLETELY FAILED.*JB
STRUCTUREFebruary 28, 2003
THE REAR LIFT GATE DOOR IS FALLING OFF OF THE HINGES.*JB
ENGINE AND ENGINE COOLINGFebruary 27, 2003
THE ENGINE REVVED AND THE ENGINE SURGED FOWARD.*DT *JB
SEATSFebruary 26, 2003
THE SEAT LATCH ASSEMBLY BROKE. *AK *JB
SEATSFebruary 20, 2003
THE FRONT ROW ELECTRIC BUCKET SEAT COLLAPSED BACKWARD WITHOUT WARNING. *JB THE BOLT THAT HOLDS THE SEAT, HAD CRYSTALLIZED AND BROKE. SCC
AIR BAGSFebruary 20, 2003
I WAS IN A SINGLE CAR ACCIDENT AND MY CAR ALMOST ROLLED OVER. I HIT THE HIGHWAY RAILING AND MY CAR WAS DAMAGED PRETTY BADLY IN THE FRONT AND SIDE. THE CAR WAS NOT IN DRIVABLE CONDITION HOWEVER, NO AIRBAG CAME OUT. THREE MONTHS LATER MY AIRBAG FAILURE LIGHT UNEXPECTEDLY TURNED ON. THE LIGHT REMAINS ON.
Crash reported1 injury(ies)
NHTSA #10007875POWER TRAINFebruary 20, 2003
THE GEAR SHIFT MALFUNCTIONED, WHICH CAUSED CONSUMER TO LOSE CONTROL OF THE VEHICLE AND CRASHED INTO A WINDOW.*JB
Crash reported
NHTSA #10008948AIR BAGS,TIRESFebruary 19, 2003
CONSUMER WAS INVOLVED IN A COLLISION, AND THE AIR BAGS FAILED TO DEPLOY, CONSUMER WAS ALSO INFORMED THE TIRES WERE TOO BIG FOR THE VEHICLE.*JB
Crash reported
NHTSA #10008652ELECTRICAL SYSTEMFebruary 17, 2003
SPARK PLUG WIRES FAILING. VEHICLE HAS ONLY 20500 MILES. RESULTED IN SEVERE VEHICLE BUCKING, MISFIRING, LOSS OF ACCELERATION, AND UNPREDICTABLE ENGINE PERFORMANCE.TWO OCCURRENCES TO TW0 DIFFERENT PLUG WIRES WITHIN 20 MILES. NUMBER 3 AND 7 ALUMINUM HEAT SHIELDED WIRES.
ELECTRICAL SYSTEMFebruary 14, 2003
THE VEHICLE CAUGHT ON FIRE, CONSUMER WAS INFORMED THERE WAS AN ELECTRICAL PROBLEM.*JB
AIR BAGSFebruary 12, 2003
THE AIR BAG LIGHT ILLUMINATED ON THE DASHBOARD. DEALER INFORMED CONSUMER ABOUT A TEMPORARY FIX THAT WOULDN'T LAST LONG.*JB
STRUCTUREFebruary 4, 2003
LIFTGATE LOOSE, IS ABOUT TO FALL OFF. DEALER HAS BEEN NOTIFIED. PH. *AK
SERVICE BRAKES, HYDRAULIC,POWER TRAINJanuary 30, 2003
TRANSMISSION IS NOT ACTING LIKE IT IS SUPPOSE TO. EVERY TIMEE CONSUMER HIT THE BRAKES PASSENGER SIDE WILL MAKE A REAL HARD NOISE. TRANSMISSION HAS BEEN FIXED FIVE TIMES, AND IT IS UNDER WARRANTY. BUT BRAKE DEALER STATED THAT THERE WAS NOTHING WRONG WITH IT. TS
ELECTRICAL SYSTEMJanuary 28, 2003
I HAVE HAD SEVERAL PROBLEMS W/ THE MULTI FUNCTION SWITCH. FIRST, MY WIPERS WOULD RANDOMLY TURN ON. THE DEALERSHIP FIXED THE PROBLEM. NEXT, THE WIPERS WOULD NOT TURN ON WHEN IT WAS REALLY COLD. THE DEALERSHIP COULD NOT REPLICATE OR FIX THE PROBLEM. NEXT, THE WIPERS COULD NOT REACH FULL SPEED. AT 35,000 MILES, WE FORCED THE DEALERSHIP TO REPLACE THE MFS UNDER WARRANTY. FINALLY, AT 59,000 MILES, WHITE SMOKE STARTED SPEWING FROM THE MFS. AFTER CALLING THE DEALERSHIP, I HAD THE CAR TOWED AND THE MFS REPLACED. WHEN I COMPLAINED, THE DEALERSHIP REFERRED ME TO THE FORD COMPLAINT LINE. THEIR RESPONSE WAS UNACCEPTABLE
Fire reported
NHTSA #10003534SUSPENSIONJanuary 19, 2003
I WAS TOLD BY ALDERMAN FORD THAT THE BALL JOINTS ON MY FORD EXPLORER WERE IN A FAILURE CONDITION AT 53000 MILES--"UNSAFE TO DRIVE". THIS CAR HAS HAD NORMAL DRIVING USE. I WAS TOLD THAT FORD'S CHOICE OF "SEALED BALL JOINTS" WAS THE REASON FOR THE FAILURE-PRONE BALL JOINTS, AND THAT THIS IS "NORMAL". ARE ALL EXPLORERE USERS IN THIS ENDANGERED POSITION? IF SO, IS A RECALL NECESSARY? IS THERE A WAY YOU CAN CHECK HOW MANY OWNERS HAVE HAD TO REPLACE THESE BAD JOINTS? MY 91 EXPLORER WENT 135000 MILES WITHOUT BALL JOINT PROBLEMS. BALL JOINT FAILURE AT SPEED IS DANGEROUS. THANK YOU FOR YOUR HELP.
ELECTRICAL SYSTEMJanuary 16, 2003
SPARK PLUG WIRES FAILING. VEHICLE HAS ONLY 35000 MILES. RESULTED IN SEVERE VEHICLE BUCKING, MISFIRING, STALLING, LOSS OF ACCELERATION, AND UNPREDICTABLE ENGINE PERFORMANCE. 3 OCCURRENCES TO THREE DIFFERENT PLUG WIRES WITHIN 300 MILES
SEAT BELTSJanuary 15, 2003
NAR 2/10/2003. THE CONSUMER INFORMED THE DEALER SHE WAS HAVING PROBLEMS WITH THE REAR SEAT BELT EVEN THOUGH IT WAS NOT USED THAT FREQUENTLY. THE CONSUMER WAS THEN TOLD THE SEAT BELT COULD NOT BE FIXED UNDER WARRANTY. *JB
ENGINE AND ENGINE COOLINGJanuary 10, 2003
CONSUMER STATED WHILE DRIVING AT ANY SPEED AND WITH NO WARNING THE VEHICLE WOULD STALL.*JB
AIR BAGSDecember 26, 2002
1999 FORD EXPLORER - AIRBAG SENSOR STAYS ON; WILL NOT DEPLOY AIRBAGS. FORD DEALERSHIP SAYS IT NEEDS A "CLOCK SPRING" A COIL OF WIRE LIKE A STATOR WHICH BURNED AND CAUSED A SHORT IN THE AIRBAG WIRING. ACCORDING TO FORD, THIS WILL ALSO CAUSE THE HORN AND CRUISE CONTROL TO MALFUNCTION. FORD WANTS $300 TO REPLACE THE CLOCK SPRING. MY CONTENTION IS THAT THIS IS A SAFETY DEVICE IN WHICH THERE ARE NO WEARABLE PARTS. IT IS A MIS-ENGINEERED COMPONENT THAT SHOULD REQUIRE A RECALL TO FIX. THIS COULD VERY WELL CAUSE SERIOUS INJURY TO SOMEONE BY NOT DEPLOYING THE AIRBAG IN THE EVENT OF AN ACCIDENT. THERE ARE 30/40 COMPLAINTS JUST IN THIS WEB SITE ALONE FOR THE SAME PROBLEM. WHAT DOES IT TAKE TO ESCALATE THIS PROBLEM AND HAVE FORD PRODUCE A RECALL TO ADDRESS THE ISSUE? FEEL FREE TO CONTACT ME IF YOU HAVE ANY QUESTIONS....
VEHICLE SPEED CONTROLDecember 10, 2002
CONSUMER STATED THAT THEY HAVE THE SAME PROBLEM AS RECALL#99V06200 CRUISE CONTROL. DEALER WILL NOT REPAIR BECAUSE VIN# WAS NOT INCLUDED. TS
VISIBILITYDecember 9, 2002
WHILE DRIVING IN THE RAIN THE WINDSHIELD WIPER WENT OUT CAUSING LOW VISABILITY. PH
VISIBILITYDecember 9, 2002
CONSUMER STATES WHILE DRIVING AT HIGHWAY SPEED IN THE RAIN THE WINDSIELD WIPER MOTOR WENT OUT CAUSING LOW VISABILITY. PH
SEATSDecember 6, 2002
WHILE DRIVING ON THE HIGHWAY THE DRIVER SIDE SEAT BACK DECLINED BACKWARDS. THIS RESULTED IN THE DRIVER HAVING POOR VISIBILITY. PLEASE PROVIDE MORE DETAILS. TS
SEAT BELTSDecember 5, 2002
AIR BAG LIGHT WOULD BLINK ON/OFF ON SEVERAL OCCASIONS WHILE DRIVING THE VEHICLE. DEALER HAS BEEN NOTIFIED AND REPLACED THE WIRING HARNESS. PROVIDE FURTHER INFORMATION. TS
VEHICLE SPEED CONTROLDecember 4, 2002
CONSUMER IS EXPERIENCING THE SAME DEFECT FOR THE THROTTLE IN THEIR VEHICLE AS STATED IN RECALL NUMBER 00 V 422 000, BUT THEIR VEHICLE IS NOT INCLUDED DUE TO THE FACT THAT THE RECALL IS FOR THE TWO PREVIOUS YEAR VEHICLES. ALTHOUGH CONSUMER'S VEHICLE HAS THE SAME SIZE ENGINE. THE VEHICLE WAS SERVICED BY A DEALERSHIP WHO INDICATED THAT THE CONSUMER VEHICLE IS" HAVING THE SAME DEFECT". TS
SEAT BELTSDecember 4, 2002
CONSUMER STATED THE PASSENGER REAR SHOULDER BELT TORE IN HALF WHILE CHILD WAS RESTRAINED IN SEATING POSITION.TS VEHICLE WAS OUT OF WARRANTY AND MANUFACTURER WAS NOT WILLING TO ASSIST FINANCIALLY.*TT *JB
VEHICLE SPEED CONTROLDecember 4, 2002
CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND WITHOUT THE THROTTLE WILL STICK CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED TS
ENGINE AND ENGINE COOLINGDecember 2, 2002
CONSUMER WAS MAKING A 3PT TURN. WHEN TRUCK WAS PLACED IN DRIVE GEAR THEN ENGINE SUDDENLY ACCELERATED CAUSING VEHICLE TO CRASH INTO HOUSE. PH
Crash reported
NHTSA #8023477AIR BAGSNovember 29, 2002
AIRBAG LIGHT REMIANS ON WHILE DRIVING. DEALER NOTIFIED AND REPAIR HARNEST SYSTEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. PH
SERVICE BRAKES, HYDRAULICNovember 20, 2002
CONSUMER TOOK VEHICLE TO THE DEALERSHIP TO HAVE THE BRAKE PADS REPLACED ON JULY 15, 2002, HOWEVER WHILE ON HER WAY HOME THERE WAS STILL A RUBBING/GRINDING NOISE, CONSUMER RETURNED TO THE DEALERSHIP ON JULY 23, 2002 BECAUSE OF THE CONTINUING NOISE, BUT THE TECHNICIAN STATED HE COULD NOT FIND A PROBLEM, CONSUMER RETURNED AGAIN BECAUSE THE NOISE HAD BECOME WORSE, THE VEHICLE WAS MAKING A NOISE WHETHER THE BRAKES WERE BEING APPLIED OR NOT AND WAS VERY APPARENT AT 30 MPH, CONSUMER THEN RECEIVED A CALL FROM THE DEALERSHIP STATING THAT THEY HAD POSSIBILY RUINED THE BEARINGS WHEN THE ROTORS WERE BEING TURNED, CONSUMER WAS ALSO INFORMED THAT THE ROTORS WERE IMPROPERLY MACHINED AND IF THEY WERE TO RE-CUT THEM IT WOULD TAKE THEM OUT OF REGULATION THICKNESS, CONSUMER IS SEEKING REIMBURSEMENT FOR THE ROTORS, BECAUSE THEY WERE NOT NEEDED UNTIL THEY WERE MACHINED IMPROPERLY.*JB
POWER TRAINNovember 7, 2002
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE VEHICLE WILL STALL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. TS
ENGINE AND ENGINE COOLINGNovember 3, 2002
EXHAUST SYSTEM IS RUSTING THROUGH. DT
STEERINGOctober 31, 2002
CONSUMER STATES THAT WHILE DRIVING WITH CRUISE CONTROL ON AND WITHOUT WARNING THE BUTTON SNAP AND CONSUMER WAS UNABLE TO DISENGAGE THE CRUISE CONTROL. DEALER NOTIFIED TS
AIR BAGSOctober 23, 2002
CONSUMER STATES THAT THE AIR BAG SENSOR LIGHT COMES ON AND STAYS ON, CONTACTED DEALER , WAS INFORMED THAT AIR BAG WILL NOT WORK IN AN ACCIDENT,BUT THEY DO NOT HAVE A FIX FOR THE PROBLEM. MR CONSUMER ALSO STATED THAT WHILE DRIVING, A BOLT THAT HOLDS THE DRIVER SEAT BROKE. CONSEQUENTLY, THE SEAT WAS ABLE TO RECLINE ALL THE WAY BACK, ALMOST CAUSING A SERIOUS ACCIDENT. PH 09-DEC-2002
ELECTRICAL SYSTEMOctober 21, 2002
THE CONSUMER STATES THAT THERE ARE PROBLEMS WITH THE LEFT TURN SIGNAL. THE CONSUMER STATES THAT THE LEFT TURN SIGNAL WAS PLACED ON, AND STAYED ON FOR ABOUT 10 SECONDS AND STOPPED BLINKING, BUT THE ARROW(LEFT) WAS STILL ILLUMINATED. IMMEDIATELY AFTER SMOKE BEGAN COMING FROM THE STEERING COLUMN. THE DEALER SUGGESTED IT WAS A FUSE. THE CONSUMER FEELS THERE SHOULD BE A RECALL. *TS *SCC *NLM
EXTERIOR LIGHTINGOctober 20, 2002
TURN SIGNAL FAILED TO WORK. SMOKE COMING FROM STEERING COLUMN. POSSIBLE FIRE RISK? DT
POWER TRAINOctober 2, 2002
HAD INTERMITTENT PROBLEMS OVER APPROX 3 WEEK PERIOD. TOOK CAR INTO DEALER WHO INSPECTED CAR AND SAID PROBLEM IS PROBABLY A GASKET IN THE TRANSMISSION WHICH FAILED. ALSO SAID THIS IS KNOWN TO HAPPEN IN THESE TRANSMISSIONS AND THAT HE COULD PROBABLY GET FORD TO PAY ABOUT 70% OF REPAIR COST, LEAVING ME TO PAY ABOUT $125. IF THIS IS A COMMONLY OCCURRING SAFETY PROBLEM, THEN FORD SHOULD RECALL THESE TRANSMISSIONS AND PAY FOR COMPLETE REPAIR COSTS. MY CAR WENT FROM HAVING SHIFTING PROBLEMS TO FINALLY HAVING THE MOTOR DIE AT INTERSECTIONS WHEN STOPPING, DUE TO TRANSMISSION FAILING. THIS IS DANGEROUS. *PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**768032
VISIBILITYOctober 1, 2002
WINDSHIELD WIPER MOTOR REPLACED 3 TIMES. MR
TIRESSeptember 29, 2002
SPARE TIRE ASSEMBLY CABLE BROKE AT UNKNOWN TIME AND SPARE TIRE FELL FROM CAR. CABLE SNAPPED, NOT CUT OR RUSTED. MR
EXTERIOR LIGHTINGSeptember 28, 2002
WHILE DRIVING AT NIGHT HEADLIGHTS WENT OUT. I WAS ABLE TO STOP SAFELY ONLY BY OTHER VEHICLE LIGHTS. POSSIBLE PROBLEM WITH AUTO LAMP SWITCH IN VEHICLE. AFTER VEHICLE SAT FOR A WHILE LIGHTS CAME BACK ON. VERY DIFFICULT TO FIND DASH SWITCH AND TURN ON LIGHTS WHILE DRIVING IN THE DARK AT 65 MPH. MR
TIRESSeptember 28, 2002
DEALER WAS TO REPLACE ALL FIRESTONE TIRES ON VEHICLE UNDER FORD MOTOR COMPANY RECALL. THEY REPLACED ONLY FOUR (4) TIRES, THEY DID NOT REPLACE SPARE TIRE, WHEN ASKED ABOUT THIS THEY SAID RECALL PROGRAM WAS OVER. IF THERE IS A SAFETY DEFECT IN THESE TIRES IT WOULD APPEAR THIS IS AN ACCIDENT JUST WAITING TO HAPPEN! HAVE CHECKED OTHER VEHICLES IN PARKING LOTS AND HAVE FOUND GOODYEAR OR MICHELIN TIRES MOUNTED BUT SOME SPARE TIRES WERE STILL FIRESTONE! SHOULD FORD MOTOR COMPANY BE ASKED TO CHECK RECALL VEHICLES TO SEE IF TIRES HAVE BEEN CHANGED OR IS IT REALLY TOO LATE? MR
FUEL SYSTEM, GASOLINESeptember 27, 2002
FUEL PUMP IS ALLOWING VEHICLE TO DIE, BACK FIRE, AND/OR STALL WHILE TAKING OFF. IT HAS BEEN TO THE DEALER THREE TIMES AND THE LAST TIME THEY DECIDED THE PROBLEM IS DUE TO THE FUEL PUMP NEEDING AN UPDATE INSTEAD OF THE PROBLEM BEING DUE TO THE TIMING CHAIN TENSIONER AS THEY SAID THE FIRST TWO TIMES. TS
AIR BAGSSeptember 23, 2002
THE AIR BAG LIGHT CAME ON AFTER THE OWNER PURCHASING TRUCK ACCUMULATING SEVERAL MILES. HE HAD THE "ALL RSPR ASY AIR BAG" REPLACED. NINE MONTHS LATER,SAME SITUATION ACCURRED DEALING WITH THE AIR BAG LIGHT STAYING ON. PLEASE DESCRIBE DETAILS.AK
Crash reported
NHTSA #8019169VEHICLE SPEED CONTROLSeptember 16, 2002
GAS PEDAL BRACKET BROKE AND DISMOUNTED FROM VEHICLE. BRAKE PEDAL AND GAS PEDAL ARE TOO CLOSE TOGETHER , COULD RESULT IN A COLLISION.*AK
UNKNOWN OR OTHERSeptember 14, 2002
THE IDLE AIR CONTROL VALVE KEEPS FREEZING UP, KEEPS MAKING THE VEHICLE STALL WHEN COMING TO A STOP, COST AROUND $77.00 TO REPLACE, SEARCHED THE INTERNET AND FOUND OTHER PEOPLE WITH THE SAME PROBLEM. NLM
SEATSSeptember 10, 2002
WHILE DRIVING AT SPEED LIMIT OF 45 MPH BOTTOM BOLT THAT HOLDS DRIVERS SEAT BROKE, CAUSING THE SEAT TO FOLD BACK. CONSUMER HAD BARELY SURVIVED THIS INCIDENT.*AK
POWER TRAINSeptember 9, 2002
WHILE DRIVING VEHICLE WILL NOT GO INTO OVERDRIVE. IF CONSUMER TRIES TO GO OVER 35MPH VEHICLE WILL MAKE A LOUD/DISTURBING NOISE. DEALER NOTIFIED.*AK
ENGINE AND ENGINE COOLINGSeptember 7, 2002
I HAVE BEEN HAVING A PROBLEM WITH MY AIR CONDITIONER NOT WORKING AND THEN IT STARTED BLOWING HOT AIR. A COUPLE DAYS LATER MY RPM MONITOR STOPPED ALONG WITH MY ELECTRIC COOLING FAN, SO NOW MY CAR OVER HEATS AND THE TEMPERATURE GAUGE DOESN'T EVEN LET US KNOW THAT THE CAR IS OVER HEATED. WE ALSO PUT 2 CONSTANT CONTROL RELAY MODULES IN THIS VEHICLE AND ARE SKEPTICAL OF A 3RD ONE. MY CAR ONLY HAS 77,000 MILES ON IT AND THE EXTENDED WARRANTY EXPIRED AFTER 75,000 AND WHEN I CONTACTED FORD THEY TOLD ME THERE IS NOTHING THEY CAN DO. CAN ANYONE OUT THERE HELP ME? THIS IS THE 2ND ELECTRICAL PROBLEM ALONG WITH NUMEROUS OTHERS THIS CAR HAS BEEN HAVING PROBLEMS FROM THE START.*AK
VISIBILITYSeptember 4, 2002
WINDSHIELD WIPERS WILL COME ON, ENGAGING WITHOUT OWNER TOUCHING CONTROLS. PLEASE DESCRIBE DETAILS. *AK
STRUCTURESeptember 4, 2002
CONSUMER HAD LIFTED TAILGATE. WHILE CONSUMER WAS STANDING UNDERNEATH TAILGATE IT FELL DOWN, HITTING CONSUMER ON THE HEAD. BOTH HYDRAULIC HINGES WERE LEAKING OIL. VEHICLE HAD NOT BEEN INSPECTED BY DEALER.*AK
1 injury(ies)
NHTSA #8017877ENGINE AND ENGINE COOLINGAugust 30, 2002
ONGOING ENGINE STALLING PROBLEM WHILE DRIVING/ SLOWING DOWN, AND ACCELERATING FROM A STOP POSITION. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
SERVICE BRAKES, HYDRAULICAugust 29, 2002
CONSUMER EXPERIENCING THUMPING NOISE WHILE DRIVING AND LOSS OF BRAKE EFFECTIVENESS. VEHICLE CHECKED BY DEALER, WHO ADVISED THAT ROTORS WERE PITTED (RUSTED FROM INSIDE OUT). AS ROTOR PITTING GOT WORSE, IT CAUSED EXCESSIVE WEAR. DAMAGED TO BRAKE PADS. *AK CONSUMER PURCHASED AN EXTENDED WARRANTY BUT THE DEALER REFUSED TO REPLACE THE ROTORS AS BEING DEFECTIVE. CONSUMER STATED THAT THE METAL BEING USED IN THE MANUFACTURING PROCESS CAUSED THE ROTORS TO RUST. *YH
ENGINE AND ENGINE COOLING,STRUCTUREAugust 26, 2002
WHILE TRYING TO ACCELERATE DOORS AUTOMATICALLY LOCKED, AND THEN VEHICLE SHUT OFF. IT WAS HARD TO GET VEHICLE BACK STARTED. DEALER NOTIFIED.*AK
VEHICLE SPEED CONTROLAugust 26, 2002
WHILE TRAVELING ABOUT 30MPH ON A SIDE STREET AND WITHOUT PRIOR WARNING GAS PEDAL FELL OFF. DEALERSHIP IS AWARE OF PROBLEM.*AK
POWER TRAINAugust 15, 2002
TRANSMISSION SLIPPING DURING DRIVING. DEALER AWARE, TBS ISSUED AUG 1999, APRIL 02 AND SEPT 1999.*AK
SEAT BELTSAugust 14, 2002
SEAT BELT LATCH ON REAR DRIVER'S SIDE WILL NOT GO INTO BUCLKLE. DEALER AND MANUFACTURER WERE NOT NOTIFIED AT THIS TIME.*AK
SUSPENSIONAugust 7, 2002
I WAS ON THE MOTERWAY {UK} TOWING A CARAVAN I WAS DOING 45/50 MPH TRUCK PAST ME BY AND MADE US SWAY I GAINED CONTROL AND THEN THE CAR&CARAVAN STARTED BOUNCING. CARAVAN PARTED FROM THE CAR AND THEN WE FLIPPED OVER ON TO THE PASSINGER SIDE AND THEN ROLLED ONTO THE ROOF ACROSS 3 LANES. *AK
Crash reported3 injury(ies)
NHTSA #765317SUSPENSIONJuly 25, 2002
TRUCK IS SUBJECT TO VIBRATION WHEN DRIVEN HIGHWAY SPEEDS. SEVERAL COMPONENTS THAT RELATE TO CONTROL AND STABILITY WERE REPLACED BY DEALERSHIP WITH NO CHANGE INCONDITION. OWNER IS CONCERNED ABOUT LOSING CONTROL WITH NO WARNING.*JB
VEHICLE SPEED CONTROLJuly 12, 2002
WHILE IN MOTION, THE COMPLETE ACCELERATOR UNIT DETACHED ITSELF FROM THE FIREWALL INNER BODY OF THE VEHICLE. WHEN VEHICLE WAS TAKEN TO THE FORD DEALER THEY COULD NOT REPAIR VEHICLE. VEHICLE WAS THEN TAKEN TO ANOTHER REPAIR FACILITY, THEY INFORMED CONSUMER THEY HAVE NEVER SEEN THIS HAPPEN NOR HAVE THEY EVER REPAIRED A JOB IN THIS MANNER. WHEN THE DETACHMENT TOOK PLACE IT LEFT CONSUMER WITHOUT CONTROL OF THE VEHICLE. CONSUMER IS ASKING FOR ASSISTANCE IN RESOLVING THIS MATTER. *JG
VEHICLE SPEED CONTROLJuly 10, 2002
THROTTLE STICKS ON INITIAL START UP.SIMILAR TO RECALL#00V422000 ON EARLIER MODELS. THIS YEAR HAS NOT BEEN INCLUDED YET. DEALER CLEANED OUT THROTTLE, STATED OTHERS HAVE HAD SIMILAR PROBLEM WITH INTERMITTENT STICKING OF GAS PEDAL ON INITIAL START UP.*AK
EQUIPMENTJuly 10, 2002
CD PLAYER FAILED AND WAS REPLACED. *SLC
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINEJuly 10, 2002
VEHICLE WILL STALL WHEN VEHICLE IS ATTEMPTING TO IDLE, DEALER HAS REPROGRAMMED THE PCM, REPLACED THE AIR BYPASS VALVE, IAC SENSOR AND IAC VALVE, HOWEVER PROBLEM STILL EXISTS. *SLC
VISIBILITYJuly 10, 2002
THE REAR WIPER DID NOT CLEAN WINDOW, DEALER REPLACED WIPER ARM. *SLC
SEATSJuly 10, 2002
THE RIGHT SIDE OF THE REAR SEAT CUSHION WAS COMING LOOSE. *SLC
STRUCTUREJuly 10, 2002
CONSUMER STATES THAT THE UNIT RATTLES WHEN IN MOTION, DEALER REPLACED REPLACED THE RIVET IN THE DOOR REGULATOR. *SLC
SEATSJuly 8, 2002
WHILE DRIVING THE MECHANISM THAT HOLDS THE DRIVER'S SEAT BACK BROKE. TOOK TO THE DEALER AND THE SEAT WAS FIXED. AFTER A FEW DAYS LATER IT BROKE AGAIN, THIS TIME NOT ONLY THE MECHANISM, BUT THE PLASTIC SIDE COVER AND THE SEAT COVER WERE DAMAGED. CONSUMER STATED THERE MAY BE A DESIGN DEFICIENCY OF THE MECHANISM OR A MANUFACTURER DEFICIENCY OF THE ENTIRE SEAT. *YH
FUEL SYSTEM, GASOLINEJuly 3, 2002
THIS IS THE SECOND DESCRIBED COMPONENT THAT HAS FAILED. THE FIRST FAILED AROUND 12000 MILES. THE COMPONENT FAILURE RESULTS IN THE ENGINE FAILING TO IDLE. IN ORDER TO KEEP VEHICLE RUNNING AT SPEEDS BELOW 30MPH IT IS NECESSARY TO KEEP ONE FOOT ON THE ACCELERATOR AND THE OTHER ON THE BRAKE WHEN COMING TO A STOP. FAILING TO KEEP ONE FOOT ON THE ACCELERATOR AND MAINTAINING AT LEAST 500RPM WILL CAUSE THE ENGINE TO STALL. THE GEARING ARRANGEMENT OF MY EXPLORER CAUSES THE ENGINE TO STALL AT SPEEDS BELOW 30MPH WITHOUT USING BOTH BRAKE AND ACCELERATOR WHEN SLOWING DOWN OR COMING TO A STOP. WHICH MEANS THAT I MUST KEEP MY FOOT ON THE ACELERATOR AND BRAKE AT INTERSECTIONS WHEN IT IS NECESSARY TO SLOW DOWN OR STOP. MY INITAL FAILURE OF THE FIRST OCCURRED WHILE DRIVING ON AN OPEN STRETCH OF HIGHWAY WHILE SLOWING DOWN FOR APPROACHING TRAFFIC. FORTUNATELY, I WAS ABLE TO STILL CONTROL THE STEERING AFTER LOSS OF THE POWER-STEERING AS A RESULT OF THE STALLED ENGINE. I ASKED MY DEALER IF THERE IS A PROBLEM WITH THE DESIGN DEFECT OF THIS COMPONENT OR WAS FORD GETTING PARTS FROM A BAD SUPPLIER. ESPECIALLY, SINCE MY VEHICLE NOW HAS THE THIRD SUCH UNIT INSTALLED. HE DIDN'T KNOW BUT THEY HAD REPLACED SEVERAL UNITS. I ASK THE FORD CUSTOMER SERVICE PERSONNEL THE SAME QUESTIONS BUT THEY STATED THAT AS FAR WERE CONCERNED THE NUMBER OF FAILURES FOR THIS PARTICULAR COMPONENT HAD NOT REACHED A POINT TO BE A "CONCERN". WELL UNFORTUNATELY FROM THE STANDPOINT OF SAFETY, I THINK WHEN THERE IS THE POSSIBILITY OF A VEHICLE ENGINE STALLING WHEN YOU ARE DRIVING DOWN THE ROAD AT OR AROUND 30MPH AND YOU CAN LOSE OR GREATLY REDUCE YOUR ABILITY TO STEER YOUR VEHICLE. MY REASON FOR CONTACTING YOU IS THAT I BELIEVE THAT FORD HAS A DESIGN PROBLEM WITH THIS COMPONENT ESPECIALLY WHEN I NOW HAVE THE THIRD SUCH UNIT INSTALLED AFTER TWO PREVIOUS FAILURES WITHIN A TOTAL OF 58,549 MILES. ALSO, WHEN THE MECHANICS WHO SERVICE THE VEHICLE STATE THAT THEY THINK THE FAILURE IS THE RESULT OF EXCESSIVE HEAT NEAR THE LOCATION.
SEATSJuly 2, 2002
WHILE DRIVING 65 MPH, DRIVER'S SEATBACK REST COLLAPSED COMPLETELY BACKWARD. DEALER NOTIFED AND NOTICE THAT BOLT WAS SHEARING OFF. *AK CONSUMER ADDS SEAT BOLTS SNAPPED IN HALF CAUSING SEAT BACK TO COLLAPSE AND DRIVERS HANDS WENT OFF THE STEERING WHEEL AND FOOT HIT THE GAS PEDAL CAUSING VEHICLE TO BE OUT OF CONTROL. *TT
1 injury(ies)
NHTSA #8013194EXTERIOR LIGHTINGJuly 1, 2002
WHEN PUTTING ON TURN SIGNAL SIGNAL STARTED TO SMOKE AND CAUGHT ON FIRE. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
VISIBILITYJune 30, 2002
THE REAR WIPER MOTOR FAILED ON THIS VEHICLE AT 46,000 MILES. THE DEALER REPLACED THE DEFECTIVE MOTOR FOR A NOMINAL CHARGE EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY. THE REASON FOR THIS CONSIDERATION WAS THE HIGH FREQUENCY OF FAILURE OF THIS COMPONENT. THE DATE OF THIS REPLACEMENT WAS JULY 26, 2001. THE REPLACEMENT MOTOR FAILED TODAY, JUNE 30, 2002, AT 64,000 MILES. I WAS IN A HEAVY THUNDERSTORM AT THE TIME AND WAS UNABLE TO VIEW TRAFFIC TO THE REAR OF MY VEHICLE. I CONSIDER THIS A SERIOUS SAFETY DEFECT AND REQUEST THAT THE PROBLEM BE INVESTIGATED AND THAT FORD INITITATE A RECALL TO REPAIR ALL AFFECTED VEHICLES.*AK
VEHICLE SPEED CONTROLJune 25, 2002
CONSUMER STATES THE CRUISE CONTROL WAS SET TO 60 MPH, NEITHER THE BRAKES NOR OFF BUTTON WOULD DISENGAGE THE CRUISE CONTROL, VEHICLE ACCELERATED SUDDENLY CAUSING LOSS OF CONTROL. VEHICLE WAS TOWED TO THE DEALER AND THEY SAID THE ACCELERATOR CABLE HAD DISCONNECTED AT THE THROTTLE. *YD
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROLJune 20, 2002
THROTTLE BODY/LINKAGE, ETC, FAILS AND CAUSES PEDAL TO STICK. WHILE DRIVING, TRUCK WILL SURGE FORWARD OR STALL WITH NO WARNING. PEDAL MAY ALSO NOT DISENGAGE, REDUCING SPEED WHEN RELEASED. *AK DEALER FOUND STICKING IAC VALVE. CHECK ENGINE LIGHT ON. DEALER FOUND LEAKING INTAKE SEALS AND REPLACED. *TT
AIR BAGSJune 20, 2002
AIRBAG LIGHT KEEPS COMING ON. VEHICLE HAS BEEN TAKEN TO DEALER 5 TIMES, CANNOT REMEDY THE PROBLEM.*AK *TT
POWER TRAIN,ELECTRICAL SYSTEMJune 20, 2002
VEHICLE HAD 4 ELECTRICAL SYSTEM FAILURES. THE BATTERY WAS REPLACED FOUR TIMES UNDER WARRANTY. ALSO WHEN THE VEHICLE IS HOT, THE TRANSMISSION DOES NOT SHIFT POSITIVELY FROM LOW TO INTERMEDIATE. *JG
VISIBILITYJune 20, 2002
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
POWER TRAINJune 14, 2002
I STARTED MY VEHICLE AND WHEN I STARTED TO MOVE NOTICED THAT THE TRANSFER CASE WAS IN 4 WHEEL DRIVE, LOW RANGE. I DID NOT PUT IT IN 4WD, I DO NOT KNOW WHY IT WAS ENGAGED. I ATTEMPTED TO RETURN IT TO 2WD AND NOTHING HAPPENED. I WAS FORCED TO DRIVE IT AT 10 MPH TO A GARAGE. THEY WERE ABLE TO GET THE TRANSFER CASE OUT OF 4WD LOW, AND INTO 4WD HIGH RANGE SO I COULD DRIVE IT ON THE ROAD. THEY ALSO PROVIDED ME WITH NHTSA RECALL INFORMATION ON THE GENERIC ELECTRONIC MODULE AS IT RELATES TO ELECTRICALLY OPERATED 4WD SYSTEMS. THE CAMPAIGN NUMBER IS 00V072000. WHEN I CHECKED WITH FORD THEY SAID THE RECALL DOESN'T COVER MY VEHICLE, EVEN THOUGH EXHIBITS SYMPTOMS OF THE PROBLEM SPECIFIED IN THE RECALL, AND MATCHES ALL OF THE CRITERIA IN THE RECALL I.E., MAKE, MODEL, YEAR, ENGINE, TRANSMISSION, AND DATE OF MANUFACTURE. I AM WONDERING WHY MY VEHICLE ISN'T INCLUDED IN THIS RECALL, AND WHAT I CAN DO TO GET IT INCLUDED IN THE RECALL. *AK
POWER TRAINJune 14, 2002
CONSUMER HAD THE BOLT TO THE CV BOOT BREAK ON THE WAY TO THE SERVICE STATION CAUSING THE STEERING KNUCKLE TO GIVE AWAY WHICH AIDED IN CONSUMER LOSING CONTROL OF VEHICLE. CONSUMER TRADE VEHICLE IN FOR A NEWER MODEL. *JG
VEHICLE SPEED CONTROLJune 5, 2002
WHEN APPLYING ACCELERATOR PEDAL VEHICLE WILL HESITATE BRIEFLY BEFORE THROTTLE RESPONDS.*AK
AIR BAGSJune 3, 2002
WHEN STARTING VEHICLE THE AIR BAG LIGHT WOULD TURN ON AND NOT GO OUT. CONSUMER HAS FIXED THE PROBLEM ONCE ALREADY, AND THEN AFTER DOING IT AGAIN, DEALER HAD THE SIDE AIR BAG SYSTEM REPLACED.*AK AIR BAG LIGHT ON FOR THE THIRD TIME. LOCAL DEALER REPLACED SIDE AIR BAG SYSTEM FOR 2ND TIME. *TT
VISIBILITYMay 28, 2002
THE WINDSHIELD WIPERS (FRONT) INTERMITTENTLY HAVE NOT BEEN WORKING FOR 2 YEARS. WE HAVE TAKEN THE EXPLORER IN 5 TIMES TO HAV THIS PROBLEM FIXED, BUT THEY STILL AREN'T WORKING PERIODICALLY. THIS IS A DANGEROUS SAFETY ISSUE, ESPECIALLY WHEN ON THE HIGHWAY AND A SUDDEN RAINSTORM OCCURS. SOMEONE CAN BE FATALLY INJURED WITH WIPERS THAT ONLY WORK WHEN THEY FEEL LIKE IT!*AK
ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES,ELECTRICAL SYSTEMMay 27, 2002
ENGINE HEADS CRACKED ON BOTH SIDES. THE HOOD LATCH ASSEMBLY RUSTED AND CANNOT BE OPENED, ALSO THE HORN FILLED UP WITH WATER AND WOULD NOT WORK AS A RESULT.
STRUCTUREMay 20, 2002
THE PRESSURIZED LIFT RODS WHICH HOLD THE HOOD UP FAILED SEVERAL TIMES, BUT THE FIRST TIME THE HOOD FELL AND PINNED MY FINGERS UNDER THE CLOSED HOOD. I FEEL THE COOLER AIR TEMPERATURE (45 DEGREES) CONTRIBUTED TO THE FAILURE. IT HASN'T OCCURED DURING THE WARMER TIMES OF THE YEAR.*AK
1 injury(ies)
NHTSA #762111SERVICE BRAKES, HYDRAULICMay 2, 2002
BRAKE WEAR DOWN WHERE WILL NOT STOP VEHICLE, ROTORS AND BRAKE PADS KEEP PREMATURELY WEARING OUT. DEALER CONTACTED.*JB
STRUCTUREMay 1, 2002
THE METAL IS CRACKING AROUND THE HINGE LOCATED ON THE REAR HATCH DOOR. THE DEALERSHIP IS AWARE OF THE PROBLEM. *JB *TT
ENGINE AND ENGINE COOLINGApril 18, 2002
CONSUMER STATE S THAT VEHICLE WILL RATTLE CAUSING CAM CHAIN TO SNAP. NLM
SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAINApril 8, 2002
WHILE DRIVING IN OVERDRIVE AT 50 MPH AND GOING UP AN INCLINE, VEHICLE VIBRATES ERRATICALLY. PROBLEM HAS NOT BEEN REMEDIED. *AK O2 SENSOR FAILED AND WAS REPLACED. FUEL PRESSURE REGULATOR FAILED AND WAS REPLACED. CONSUMER STATED THAT THE DEALER CAN NOT DO ANYTHING TO FIX THE PROBLEM, WHICH SEEMS TO BE A MANUFACTURER DEFECT.*YH *SLC
SEATSApril 2, 2002
WHILE DRIVING DRIVER'S SEAT FELL BACK. DEALER DETERMINED IT BROKE AT SEAT BOTTOM. *AK
SUSPENSIONApril 1, 2002
WHEN GOING UP A HILL AT 55-60 MPH IN OVERDRIVE THERE IS A VIBRATION SENSATION. TOOK VEHICLE TO DEALER, AND THEY STATED IT WAS NORMAL. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
VISIBILITYMarch 29, 2002
WHILE DRIVING WINDSHIELD WIPERS WOULD COME ON INTERMITTENTLY WHILE SWITCH IS STILL OFF. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
SEAT BELTSMarch 27, 2002
THE CONSUMER WAS INVOLVED IN A ROLLOVER ACCIDENT. THE CONSUMER SUSTAINED INJURIES AND BELIEVES THE INJURIES WERE AS A RESULT OF THE SEATBELT NOT LOCKING. *NLM *NLM
Crash reported1 injury(ies)
NHTSA #8006523ELECTRICAL SYSTEMMarch 26, 2002
WHEN DRIVING, ALTERNATOR WOULD STEADILY DECREASE THE POWER OF VEHICLE. THIS CAUSES THE VEHICLE TO EVENTUALLY SHUT DOWN, THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP SEVERAL TIMES AND HAD ALTERNATOR REPLACED EACH TIME. *TT
SERVICE BRAKES, HYDRAULICMarch 26, 2002
BRAKE PADS WERE WORN & NEEDED REPLACING, IN ORDER TO REPLACE THE PADS AND TURN THE ROTORS THE MECHANIC HAD TO BREAK THE ROTOR. *NLM *JB
ENGINE AND ENGINE COOLINGMarch 26, 2002
WHEN IDLING IN PARK OR DRIVE THE EHICLE MAKES NOISE THAT SOUNDS LIKE MARBLES RATTLING IN A CAN THEN THE VEHICLE ACTS LIKE IT WANTS TO STALL OUT. NLM
SEATSMarch 25, 2002
DRIVER'S SIDE SEAT LATCH WILL NOT MOVE AT ALL. DEALERSHIP IS AWARE OF PROBLEM.*AK
VISIBILITYMarch 21, 2002
WINDSHIELD WIPERS INVOLUNTARILY COME ON. WINDSHIELD WIPERS ARE A DISTRACTION TO DRIVER WHEN THEY COME ON UNEXPECTEDLY. *AK
VEHICLE SPEED CONTROLMarch 20, 2002
WHILE AT A RED LIGHT AND AT A COMPLETE STOP, WITHOUT PRIOR WARNING VEHICLE ACCELERATED FORWARD INTO ANOTHER VEHICLE. *AK *YH
Crash reported
NHTSA #8005990VEHICLE SPEED CONTROLMarch 20, 2002
TRUCK WOULD START, BUT WOULD NOT IDLE. TOWED TO DEALER. IDLE AIR CONTROLLER REPLACED UNDER WARRANTY.*AK
POWER TRAIN,STRUCTURE,VEHICLE SPEED CONTROLMarch 19, 2002
VEHICLE HAS MAJOR VIBRATION THROUGHOUT BODY WHEN IT IS IDLING. RPMS FLUCTUATE UP AND DOWN BETWEEN 1600 AND 2300. DEALER ADDED AN EXTRA BRACKET TO EXHAUST SYSTEM TO HELP STOP VIBRATION. VEHICLE WOULD ONLY REV HARD WHEN IT WAS FIRST STARTED UP. VEHICLE WAS NOT INCLUDED IN RECALL 00V395000/ MANUFACTURER'S RECALL 00546, BUT IT WAS UPGRADED ACCORDINGLY TO HELP CORRECT THE PROBLEM BEFORE IT GOT WORSE.*AK
TIRESMarch 15, 2002
THE CHECK ENGINE LIGHT ILLUMINATED ON VEHICLE. CONSUMER TOOK VEHICLE IN TO A FORD DEALERSHIP AND WAS INFORMED THE PROBLEM WAS HARD TO DETECT. AFTER MANY DEDUCTIONS(FUEL JET CLEANING, FUEL SYSTEM MODULE REPLACED, AND THE REPLACEMENT OF THE CHAIN GUIDES) THE CLUTCH MECHANISM WAS FROZEN TOGETHER BECAUSE OF THE MANY DIFFERENT BRANDS OF TIRES ON THE FRONT VERSUS THE REAR. *JG
VISIBILITYMarch 14, 2002
WHILE DRIVING AND WITHOUT WARNING WINDSHIELD WIPERS WILL TURN ON WITHOUT SWITCHING WIPERS ON. *AK
POWER TRAINMarch 13, 2002
NOISE IS COMING FROM THE DIFFERENTIAL WHILE DRIVING. DEALER WAS NOTIFIED. *AK THE CONSUMER FEELS THAT THERE IS A DESIGN FLAW IN THE FRONT DIFFERENTIAL UNIT. THE UNIT SHOULD NOT HAVE FAILED SO EARLY IN THE LIFE OF THE VEHICLE AND AFTER BEING USED ONLY SPARINGLY. THE NOISE STILL CAN BE HEARD EVEN AFTER THE REPAIRS. *SCC
ENGINE AND ENGINE COOLINGFebruary 28, 2002
VEHICLE HAS A KNOCKING NOISE COMING FROM UNDERNEATH THE HOOD AREA. DEALERSHIP IS AWARE OF PROBLEM. *AK
SEATSFebruary 25, 2002
WHILE DRIVING THE SEATBACK BROKE, CAUSING ME TO LOSE CONTROL MOMENTARILY. I AM NOT A LARGE PERSON I AM 6'3" AND 220 LBS. I AM SURE THAT IF THERE HAD BEEN MORE VEHICLES ON THE ROAD THER WOULD HAVE BEEN AN ACCIDENT. I WOULD HOPE THAT YOU WOULD INTO THIS BECAUSE I THINK THAT IT WOULD CAUSE AN ACCIDENT FOR SOMEONE.*AK
VEHICLE SPEED CONTROLFebruary 25, 2002
MY THROTTLE BODY LINKAGE DOES EXACTLY WHAT IS DESCRIBED IN RECALL #00V422000, BUT MY YEAR WAS NOT INCLUDED.*AK
Crash reported
NHTSA #758603ENGINE AND ENGINE COOLINGFebruary 21, 2002
WHILE TRAVELING AND WITHOUT ANY INDICATION ENGINE STALLED. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK
VEHICLE SPEED CONTROLFebruary 21, 2002
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
STEERING,SUSPENSION,SERVICE BRAKES, AIRFebruary 20, 2002
WHILE DRIVING 15MPH AND WITHOUT WARNING FRONT TIRE COLLAPSED. MECHANIC STATED THAT UPPER BALL JOINT WAS MISSING A NUT WHICH CAUSED BRAND NEW TIRE TO COLLAPSE.*AK DEALER REPLACED BROKEN RIGHT LOWER BALL JOINT, BRAKE HOSE, WHEEL SPEED SENSOR AND RACK/PINION UNIT. *YD
VISIBILITYFebruary 14, 2002
REAR WINDSHIELD WIPER IS NOT MAKING CONTACT WITH WINDSHIELD. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
ELECTRICAL SYSTEMFebruary 13, 2002
WHILE DRIVING THE VEHICLE THE DASH LIGHT ILLUMINATES ALL LIGHT ACTIVATED. THE LIGHTS BLINK ON AND OFF, THE WINDSHIELD WIPERS STOP WORKING, THE TURN SIGNALS ARE ERRATIC. NLM
ENGINE AND ENGINE COOLINGFebruary 11, 2002
ENGINE BEGAN PRODUCING SOUNDS OF DIESELING OR RATTLING AT ROUGHLY 50K MILES. CAMSHAFT TENSIONER REPLACED UNDER RECALL SHORTLY AFTER, MECHANIC SAID THIS WOULD ELIMINATE NOISE. NOISE GREW PROGRESSIVELY WORSE OVER TIME - BROUGHT INTO A FORD DEALER, HAD VEH. FOR A WEEK AND REPLACED FRONT CAM CHAIN GUIDE. WENT TO P/U VEHICLE AND WAS INFORMED NOISE IS STILL THERE DUE TO REAR CAM CHAIN GUIDE NEEDING REPLACEMENT. WOULD HAVE TO PULL MOTOR FOR ABOUT ANOTHER $1000. TWO INDEPENDENT MECHANICS INFORMED ME BOTH GUIDES FAILING DUE TO CAM SHAFT TENSIONER. BOTH GUIDES WOULD NOT FAIL AT SAME TIME ON OPPOSITE ENDS OF MOTOR UNLESS JOINED BY COMMON PART. DEALER AND FORD MOTOR CO. BASICALLY SAID THAT'S MY PROBLEM.*AK
VEHICLE SPEED CONTROL,SEATSFebruary 8, 2002
WHILE BACKING OUT OF A DRIVEWAY AT APPROXIMATELY 5 MPH A BOLT IN DRIVERS SEAT UNEXPECTEDLY BROKE AND CAUSED SEATBACK TO FALL INTO SECOND ROW OF SEATS. AS A RESULT, DRIVER'S FOOT HIT ACCELERATOR PEDAL, INCREASING SPEED OF VEHICLE, AND LOST CONTROL. VEHICLE TRAVELED AN ESTIMATED DISTANCE OF 50-60 FEET BEFORE CRASHING INTO A TREE. DRIVER RECEIVED MINOR HEAD AND SHOULDER INJURIES. VEHICLE HAS NOT BEEN EXAMINED BY THE DEALERSHIP. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. NOTE: PART IS AVAILABLE FOR INSPECTION.*AK
Crash reported1 injury(ies)
NHTSA #8003764SUSPENSIONFebruary 8, 2002
WHILE DRIVING AT HIGHWAY SPEEDS CONSUMER LOST CONTROL OF VEHICLE. DEALER WAS CONTACTED, AND STATED BALL JOINTS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *AK
ELECTRICAL SYSTEMFebruary 8, 2002
BRAKE LIGHTS REMAIN ILLUMINATED AFTER VEHICLE HAS BEEN SHUT OFF, DEALER HAS YET TO BE CONTACTED, PLEASE PROVIDE FURTHER DETAILS.*AK
ELECTRICAL SYSTEM,AIR BAGSFebruary 5, 2002
THE STEERING COLUMN STARTED SMOKING AS I USED THE BLINKER. THE LOCAL FORD SERVICE SAYS THAT THE "CLOCK SPRING" IN THE AIR BAG CAUGHT FIRE AND DAMAGED THE STEERING COLUMN AND POSSIBLY THE AIR BAG. THIS IS NOT COVERED UNDER WARRANTY AS IT IS A SAFTY DEVICE.
Fire reported
NHTSA #757803STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,PARKING BRAKE,POWER TRAIN,EXTERIOR LIGHTING,VISIBILITY,VEHICLE SPEED CONTROL,UNKNOWN OR OTHERFebruary 4, 2002
CONSUMER STATED THERE HAVE BEEN NUMEROUS PROBLEMS WITH THE DRIVE TRAIN, CONSUMER BEGAN HEARING AN ODD N OISE IN AUGUST 2000, AND IN APRIL 2001, AT THAT TIME DEALER COULD NOT DUPLICATE THE PROBLEM, THE DEALERSHIP HOWEVER DID REPLACE THE DRIVESHAFT ASSEMBLY, AND THE JOINT ASSEMBLY SPINDLE-ARM, SEVERAL MONTHS LATER THE OUTER TIE-ROD ENDS WERE REPLACED, LOWER STEERING SHAFT WHICH WAS LEAKING POWER STEERING FLUID, THE POWER STEERING PUMP AND THE RACK AND PINION, ALSO PARKING BRAKE DOES NOT RELEASE, AND THE CRUISE CONTROL CABLE WAS REPLACED, THE CHECK ENGINE LIGHT ILLUMINATED.*AK *SLC
Crash reported
NHTSA #8003482SUSPENSIONJanuary 31, 2002
CONSUMER IS HAVING PROBLEMS WITH THE VEHICLE'S SUSPENSION. *JG
SUSPENSIONJanuary 31, 2002
CONSUMER IS HAVING PROBLEMS WITH THE VEHICLE'S SUSPENSION. *JG
VEHICLE SPEED CONTROLJanuary 30, 2002
UPON STARTING VEHICLE AND BYN PRESSING ON ACCELERATOR PEDAL STICKS. TOOK TO DEALER, DEALER STATED THAT WAS THE THROTTLE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
VEHICLE SPEED CONTROLJanuary 28, 2002
THROTTLE STICKS (MOMENTARILY) JUST AFTER STARTING ENGINE. DOES NOT STICK ANY OTHER TIME. *AK
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,UNKNOWN OR OTHERJanuary 28, 2002
"CHECK ENGINE" LIGHT CAME, BUT CAR APPEARED TO RUN/PERFORM NORMALLY. WHEN THE LIGHT CAME ON, I WAS LOW ON FUEL. HAD DEALER CHECK, REPORTED TAHT I NEEDED NEW FUEL PUMP, THERE WERE LEAKS AT INTAKE GASKETS & COST TO REPAIR WOULD BE ABOUT $1,200. SECOND SCAN BY ANOTHER AUTO SHOP COULD NOT GET THE SAME COMPUTER "CODES" AS DEALER. "CHECK ENGINE" LIGHT WAS RESET. ON 1/24/2002, WHEN FUEL TANK WAS VERY LOW, "CHECK ENGINE" CAME ON AGAIN. NOT CONVINCED WHAT THE PROBLEM IS! I AM CERTAIN THAT WATER IN THE FUEL IS PART OF THE PROBLEM. I AM NOT CONVINCED THAT A NEW FUEL PUMP IS NEEDED.*AK
TIRESJanuary 28, 2002
WHILE DRIVING 40MPH, FRONT RIGHT TIRE BLEWOUT, CAUSING CONSUMER TO LOSE CONTROL OF VEHICLE. TIRE SIZE AND DOT# UNAVAILABLE. 1999, FORD, EXPLORER.*AK *TT
SUSPENSION,ENGINE AND ENGINE COOLINGJanuary 24, 2002
WHILE DRIVING, THROTTLE/ AIR BYPASS VALVE MALFUNCTIONS WHICH CAUSES ACCELERATOR PEDAL TO STICK, AND PEDAL GOES NEARLY TO THE FLOOR. ALSO PEDAL HAS TO BE PUMPED BEFORE IT RELEASES. *AK THE DEALER SAID THEY CAN FIX THE PROBLEM, BUT THE VEHICLE STILL HESITATES AND THERE IS ROUGH IDLE, THE LOWER BALL JOINTS FAILED, AND WERE REPLACED.*YH
ENGINE AND ENGINE COOLINGJanuary 18, 2002
DEALER REFUSED TO REPAIR VEHICLE AFTER DEFECTIVE REMAUFACTURED ENGINE INSTALLED. *AK
ELECTRICAL SYSTEMJanuary 17, 2002
CONSUMER STATES THAT VEHICLE SOMETIMES DOES NOT START, HOWEVER AFTER DAYS AND HOURS IT WOULD START ON ITS OWN. *SLC
POWER TRAINJanuary 17, 2002
PCM FAILED. *SLC
VEHICLE SPEED CONTROLJanuary 17, 2002
IAC FAILED. *SLC
SERVICE BRAKES, HYDRAULICJanuary 17, 2002
CONSUMER STATES THE ABS SYSTEM FAILED. *YD
STRUCTUREJanuary 17, 2002
THE VEHICLE IS SETTING HIGH OFF THE GROUND CAUSING WIND TO GET UNDER BEATHER AND CAUSE DRIVER TO LOSE CONTROL OF VEHICLE AND CRASH CAN OCCUR. *YD
SERVICE BRAKES, HYDRAULICJanuary 17, 2002
CONSUMER STATES THE ANTI-LOCK BRAKING SYSTEM FAILED.*YD
STRUCTUREJanuary 17, 2002
THE VEHICLE IS SETTING HIGH OFF THE GROUND CAUSING WIND TO GET UNDER VEHICLE, WHICH CAN CAUSE THE DRIVER TO LOSE CONTROL OF VEHICLE AND A CRASH CAN OCCUR. *YD
VEHICLE SPEED CONTROLJanuary 17, 2002
IAC FAILED. *SLC
STEERINGJanuary 8, 2002
WHILE TRAVELING AND WITHOUT ANY INDICATION STEERING WHEEL LOCKED UP, MAKING IT DIFFICULT TO STEER. PLEASE PROVIDE FURTHER INFORMATION. *AK
STRUCTUREJanuary 3, 2002
REAR TIRE STRUCK THE TOYOTA'S FRONT BUMPER AND ROLLED THE EXPLORER OVER. THE SIDE AIRBAGS DID NOT DEPLOYED. THE FORCE IN THE ROLLOVER CRASH SHOULD HAVE ACTIVATED THE SIDE AIRBAGS.
1 injury(ies)
NHTSA #9005618UNKNOWN OR OTHERJanuary 2, 2002
ENGINE CHECK LIGHT STAYING ON. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK
SUSPENSIONDecember 31, 2001
WHILE DRIVING, UPPER CONTROL ARM DISENGAGED FROM VEHICLE AND WHEEL CAME OFF *AK CONSUMER HAD STOPPED AT A RED LIGHT AND WENT TO ACCELERATE WHEN THE LIGHT CHANGED AND THE FRONT OF THE VEHICLE DROPPED TO THE PAVEMENT, CONSUMER NO LONGER OWNS THIS VEHICLE. *JB
SUSPENSIONDecember 30, 2001
WHEN WE TOOK DELIVERY OF THE 2000 EXPLORER, THE FIRESTONE TIRES WERE INFLATED TO 20PSI. WE DISCOVERED THIS AFTER AN 800 MILE TRIP. WHEN INFLATED TO 30 PSI, THE RIDE IS TERRBLE! WHEN WE COMPLAINED TO THE DEALER ABOUT THE RIDE ON THE NEXT SERVICE TRIP, THEY GAVE US PAPER WORK STATING THE TIRE PRESSURE HAD BEEN ADJUSTED TO 30 PSI. THE RIDE WAS BETTTER ON THE 10 MILE TRIP HOME. CHECKING THE TIRE PRESSURE WHEN WE ARIVED HOME SHOWED THEM TO BE INFLATED TO 20 PSI. REINFLATING TO 30 PSI CAUSED THE BONE JARRING RIDE TO REOCCUR. BOTTOM LINE: FORD HAS A SUSPENSION PROBLEM THAT THEIR DEALERS ARE FIXING BY LOWERING TIRE PRESSURE TO 20 PSI. HOW MUCH OF THE FIRESTONE TIRE PROBLEM HAVE THE DEALERS CREATED TRYING TO SOVE CUSTOME RIDE COMPLAINTS?*AK
ENGINE AND ENGINE COOLINGDecember 28, 2001
WHLE DRIVING AT ANY SPEED VEHICLE COMPLETELY SHUTSDOWN WITHOUT WARNING, CAUSE UNKNOWN. PLEASE PROVIDE MORE INFORMATION.*AK
POWER TRAINDecember 28, 2001
AFTER VEHICLE HAS BEEN STARTED GEARS WILL NOT RELEASE FROM PARK. CAUSE IS UNKNOWN. PLEASE PROVIDE ANY MORE DETAILS.*AK
AIR BAGSDecember 18, 2001
VEHICLE WAS INVOLVED IN A REAR END COLLISION THAT CONTRIBUTED TO A LIGHT POLE FALLING ON TOP OF VEHICLE'S HOOD. UPON IMPACT, AIRBAGS FAILED TO DEPLOY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash reported
NHTSA #8000888POWER TRAINDecember 18, 2001
CLAIMANT STATES THAT THE CAR WAS IN PARK, ENGINE OFF, AND THE EMERGENCY BRAKE WAS ENGAGED. CLAIMANT LEFT KEYS IN THE IGNITION AND PROCEDEED TO THE REAR OF VEHICLE. AFTER CLEANNG THE TAILGATE AREA, CLAIMANT WENT TO REMOVE KEYS. AT THIS POINT THE VEHICLE ROLLED BACKWARDS DOWN THE DRIVEWAY WITH CLAIMANT HALF IN THE CAR. VEHICLE HIT HUSBAND'S PARK CAR, AND CONTINUED INTO THE STREET WHERE IT STRUCK A NEIGHBOR'S MAILBOX, THUS THROWING THE CLAIMANT FROM THE VEHICLE. VEHICLE CONTINUED FOLLING DOWN A VERY STEEP HILL AND WENT OVER A CURB WHERE WE BELIEVED THE VEHICLE FLIPPED OVER. CLAIMANT WAS TAKEN TO EMERGENCY ROOM AND WAS X-RAY. FORTUNATELY, THERE WERE NO BROKEN BONES. CLAIMANT EASILY COULD HAVE BEEN KILLED OR SERIOUSLY WOUNDED BY THE VEHICLE. *AK
Crash reported1 injury(ies)
NHTSA #755787FUEL SYSTEM, GASOLINEDecember 6, 2001
VEHICLE STALLED WHILE IN MOTION. *AK
VISIBILITYDecember 4, 2001
WINDSHIELD WIPERS OPERATE INTERMITTENTLY WHILE DRIVING. WINDSHIELD WIPERS TURNED ON AND OFF AT WILL. *AK
AIR BAGSNovember 30, 2001
AIR BAG LIGHT ON INSTRUMENT PANEL REMAINS ILLUMINATED. DEALERSHIP EXAMINED PROBLEM TWO TIMES UNDER WARRANTY BY SOLDERING AND RECRIMPING AIR BAG WIRING. THEN, THE PROBLEM HAS OCCURRED THREE TIMES OUTSIDE OF WARRANTY. *AK *TT
ENGINE AND ENGINE COOLINGNovember 24, 2001
KNOCK IN ENGINE HAD TO DEALER 3 TIMES LAST TIME THEY DECARBONED ENGINE STILL KNOCKING WORSE THAN BEFORE NOW THEY SAY ITS A NORMAL SOUND DOESN,T SOUND NORMAL TO ME ANY RECOURCES I HAVE WOULD BE GREATLY APPRECIATED. *AK
VEHICLE SPEED CONTROL,INTERIOR LIGHTINGNovember 24, 2001
WHEN DRIVING AT NIGHT, ( THIS PROBABLY HAPPENS DURING THE DAY ALSO BUT ISN'T AS NOTICABLE) DASH LIGHTS, DOOR PANEL LIGHTS AND THE CRUISE CONTROL LIGHTS GO OUT FREQUENTLY. I TOOK THE CAR TO THE DEALERSHIP AND THEY WERE "UNABLE" TO DUPLICATE THE PROBLEM, AND KNOW OF NO RECALLS FOR THIS PROBLEM. THE LIGHTS HAVE SO FAR QUICKLY COME BACK ON. HOWEVER EACH TIME THEY GO OUT, THEY STAY OUT A LITTLE LONGER. *AK
EXTERIOR LIGHTINGNovember 20, 2001
WHILE WAITING TO MAKE A LEFT TURN, THE FLASHER TURNED ON SOLID (NO LONGER FLASHING) AND SMOKE CAME OUT OF THE TOP OF THE STEERING COLUMN AT THE EMERGENCY FLASHER BUTTON. SMOKE STOPPED WHEN I RETURNED THE SWITCH TO THE NEUTRAL POSITION. RIGHT TURN POSITION NOT AFFECTED. I REPLACED THE SWITCH ON MY OWN - PART COST APPROXIMATELY $60.00 AND NOW I UNDERSTAND THAT SOME OF THESE WERE SUBJECT TO A RECALL FOR THE SAME REASON (SHORT/ELECTRICAL FIRE) THAT I EXPERIENCED. I NEVER RECEIVED A RECALL NOTICE.*AK
Fire reported
NHTSA #754721ENGINE AND ENGINE COOLINGNovember 14, 2001
WHEN TRAVELING OR TURNING THERE IS A HESITATION IN SAME DIRECTION. *AK
ENGINE AND ENGINE COOLINGNovember 7, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
VISIBILITYNovember 4, 2001
GEM MODULE REPLACED TWICE! WIPERS ONLY WORK ON HIGH SPEED. DEALER WANTS TO REPLACE WIPER MOTOR AT MY EXPENSE! MY WIPERS WORKED WHEN I TOOK THEM IN FOR THIS RECALL. THEY DID COME ON WHEN I DIDN'T NEED THEM TO BUT I WOULD RATHER HAVE THEM COME ON WHEN I DON'T NEED THEM THAN TO NOT COME ON WHEN I DO NEED THEM! I ASKED FOR THE ORIGINAL SWITCH TO BE PUT BACK ON BUT THEY SAID THEY HAD ALREADY SENT IT BACK TO FORD MOTOR COMPANY. IN MY RESEARCH ON THIS PROBLEM, I CAN SEE THAT SEVERAL OTHER PEOPLE ARE HAVING THE SAME PROBLEM I AM HAVING.
AIR BAGSOctober 31, 2001
VEHICLE STRUCK 12 POINT BUCK WHILE DRIVING APPROX.55-60 MPH; VEHICLE CAME TO STOP "GRADUALLY" AND NEITHER AIRBAG DEPLOYED. MAJOR IMPACT WAS DRIVERS SIDE FRONT.*AK
Crash reported1 injury(ies)
NHTSA #753947SERVICE BRAKES, HYDRAULICOctober 30, 2001
WHILE DRIVING 70 MPH AND WHEN BRAKES ARE APPLIED VEHICLE VIBRATES SEVERELY, CAUSING LOSS OF CONTROL. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
EQUIPMENTOctober 28, 2001
ON SEPTEMBER 20, 2002, THE AIR CONDITIONING CEASED WORKING AND FROZE THE ENVIRONMENTAL CONTROLS ON FULL HEAT. THE CONTROLS HAD BEEN SET TO HEAT IN THE MORNING BUT SWITCHED TO AIR-CONDITIONING IN THE AFTERNOON. *AK
STRUCTUREOctober 19, 2001
THE PLASTIC TRIM AROUND THE HEAD LINER WAS LOOSE.*JB
VISIBILITYOctober 19, 2001
CONSUMER STATES AFTER WASHING THE VEHICLE, THERE WERE WATER MARKS ON THE GLASS, THE REAR WINDOW HATCH WAS LEAKING WATER, THE REAR WINDOW HEAT GRID WAS INOPERATIVE.*JB
UNKNOWN OR OTHEROctober 19, 2001
THE DASH CLUSTER LENS WAS FOGGED, ALSO CONSUMER STATES ALL GAUGES FLUCTUATE INTERMITTENLY.*JB
STEERINGOctober 19, 2001
CONSUMER STATES THE REAR END OF VEHICLE MAKES A GROWLING NOISE, THE DEALER REPLACED THE RING AND PINION GEAR, DEALER ALSO REPLACED THE PINION SEAL.*JB
FUEL SYSTEM, GASOLINEOctober 19, 2001
CONSUMER STATES VEHICLE WOULD BE HARD TO START AT TIMES, DEALER REPLACED THE FUEL PUMP.*JB
EQUIPMENTOctober 19, 2001
THE CD PLAYER WAS DISPLAYING AN ERROR MESSAGE, DEALER FOUND CD EXCHANGER SHIPPING CLIP STILL IN PLACE, DEALER REMOVED CLIP.*JB
SUSPENSIONOctober 19, 2001
WHILE DRIVING IN THE LEFT LANE, CONSUMER STATES THAT VEHICLE WOULD SWAY INTO THE RIGHT LANE, VERY HARD TO CONTROL THE STEERING, THE SUSPENSION IS NOT STABLE, ALSO, REAR AXLE WAS REPLACED.*JB
ENGINE AND ENGINE COOLINGOctober 19, 2001
CONSUMER STATES OIL WAS LEAKING ONTO THE GROUND.*JB
STRUCTUREOctober 19, 2001
THE PLASTIC TRIM AROUND THE HEAD LINER WAS LOOSE.*JB
VISIBILITYOctober 19, 2001
CONSUMER STATES AFTER WASHING THE VEHICLE, THERE WERE WATER MARKS ON THE GLASS, THE REAR WINDOW HATCH WAS LEAKING WATER, THE REAR WINDOW HEAT GRID WAS INOPERATIVE.*JB
UNKNOWN OR OTHEROctober 19, 2001
THE DASH CLUSTER LENS WAS FOGGED, ALSO CONSUMER STATES ALL GAUGES FLUCTUATE INTERMITTENLY.*JB
STEERINGOctober 19, 2001
CONSUMER STATES THE REAR END OF VEHICLE MAKES A GROWLING NOISE, THE DEALER REPLACED THE RING AND PINION GEAR, DEALER ALSO REPLACED THE PINION SEAL.*JB
FUEL SYSTEM, GASOLINEOctober 19, 2001
CONSUMER STATES VEHICLE WOULD BE HARD TO START AT TIMES, DEALER REPLACED THE FUEL PUMP.*JB
EQUIPMENTOctober 19, 2001
THE CD PLAYER WAS DISPLAYING AN ERROR MESSAGE, DEALER FOUND CD EXCHANGER SHIPPING CLIP STILL IN PLACE, DEALER REMOVED CLIP.*JB
SUSPENSIONOctober 19, 2001
WHILE DRIVING IN THE LEFT LANE, CONSUMER STATES THAT VEHICLE WOULD SWAY INTO THE RIGHT LANE, VERY HARD TO CONTROL THE STEERING, THE SUSPENSION IS NOT STABLE, ALSO, REAR AXLE WAS REPLACED.*JB
ENGINE AND ENGINE COOLINGOctober 19, 2001
CONSUMER STATES OIL WAS LEAKING ONTO THE GROUND.*JB
ELECTRICAL SYSTEMOctober 15, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Fire reported
NHTSA #753247EXTERIOR LIGHTINGOctober 5, 2001
WHEN USING LEFT TURN SIGNAL THERE IS SMOKE COMING FROM SWITCH. VEHICLE NOT TAKEN TO DEALER YET. *AK
UNKNOWN OR OTHERSeptember 20, 2001
WHILE TRAVELING AND WITHOUT ANY INDICATION ENGINE INDICATOR LIGHT FLASHED THROUGHOUT TRAVEL. DEALER HAS BEEN NOTIFIED, REPAIRED ONCE, BUT PROBLEM RETURNED. PLEASE PROVIDE FURTHER INFORMATION.*AK
VISIBILITYSeptember 18, 2001
WHEN YOU TURNING VEHICLE TO RIGHT WINDSHIELD WIPERS COMES ON WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM. *AK
VISIBILITYSeptember 5, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
SERVICE BRAKES, HYDRAULICSeptember 4, 2001
WHILE DRIVING THE BRAKES SUDDENLY MALFUNCTIONED, TECHNICIAN TOLD THE CONSUMER THAT ALL FOUR BRAKE ROTOR HAD TO BE REPLACED, THE CONSUMER FOUND THE BRAKES TO BE IN AN EXCESSIVELY DEFORMED CONDITION. NLM
SERVICE BRAKES, HYDRAULICSeptember 4, 2001
WHILE DRIVING THE BRAKES SUDDENLY MALFUNCTIONED, TECHNICIAN TOLD THE CONSUMER THAT ALL FOUR BRAKE ROTOR HAD TO BE REPLACED, THE CONSUMER FOUND THE BRAKES TO BE IN AN EXCESSIVELY DEFORMED CONDITION. NLM
STEERING,WHEELSSeptember 2, 2001
DEALER STATES " OUT OF WARRANTY" , VEHICLE ALLMOST ROLLED OVER DUE TO COMPLETS SEPARATION OF THE FRONT WHEEL AND SPINDLE FROM VEHICLE. THIS WILL MOST LIKELY BE A DEFECTIVE ASSEMBLY OR POOR ENGINEERING.BOLT FOR UPPER SPINDLE TO BALL JOINT BROKEN OR MISSING AND BALL JOINT SHAFT SHEARED OFF. BRAKE LINE BROKEN OFF AND AXLE SEPERATED FROM THE HOUSING. RECOMMEND A RECALL ON THIS VERY POOR DESIGN AND OR A REPLACEMENT OF ALL THESE BALL JOINTS PRODUCED BY WHATEVER COMPANY MADE THIS BALL JOINT.
ENGINE AND ENGINE COOLING,TIRESAugust 29, 2001
ENGINE MAKES A RATTLING NOISE, CONSUMER CONSTANTLY WENT TO DEALER TO DIAGNOSE THE PROBLEM. AFTER DOING 2-3 DIAGNOSTIC TESTS, NO PROBLEM WAS FOUND, CONSUMER WENT TO ANOTHER DEALER FOR A SECOND OPINION AND A REBUILD ENGINE WAS PUT IN. BOLT TO ENGINE CYLINDER BROKE OFF AND A NEW HEAD WAS ORDERED. *AK CONSUMER IS STILL NOT SATISFIED THAT ENGINE IS NOT RUNNING SMOOTHLY AND STILL HEAR IRREGULAR NOISES, DEALER IDENTIFIED THE NOISE AND INFORMED CONSUMET THAT IS WAS NORMAL, CONSUMER ALSO BLAMES DEALER FOR SELLING HER THE VEHICLE WITH DEFECTIVE FIRESTONE TIRES, CONSUMER HAD TO PURCHASE 5 NEW TIRES. *SLC
STEERINGAugust 28, 2001
WHILE DRIVING 60MPH CONSUMER MADE A SUDDEN MOVE WITH STEERING WHEEL AND ALMOST LOST CONTROL OF VEHICLE.ALSO, VEHICLE ALMOST TURNED OVER WHEN TURNING STEERING WHEEL 1 TO 11/2 INCH. CONTACTED DEALER, NOTHING COULD BE DONE ABOUT PROBLEM.*AK
ELECTRICAL SYSTEMAugust 28, 2001
NO THROTTLE RESPONSE AND NEARLY STALLING ON OCCASION, DUE TO A BAD IGNITIONS COIL PACK FOR THE FOURTH CYLINDER. THE BAD COIL WAS CAUSED BY ANTI-FREEZE LEAKING FROM THE RADIATOR. THIS CAUSED CYLINDER 4 TO DIE.
VISIBILITYAugust 23, 2001
CAR PARKED IN DRIVEWAY, IN SHADE FOR 4 HOURS. AIR TEMP ABOUT 80 DEGREES. REAR WINDOW COMPLETELY SHATTERED FOR NO APPARENT REASON. APPROX. 3/4 OF GLASS FELL IN A 180 DEGREE ARCH OUTSIDE OF VEHICLE OUT TO A DISTANCE OF ABOUT 8 FEET. 1/4 OF GLASS FELL INTO THE REAR OF THE VEHICLE. TOOK VEHICLE TO THE DEALER SPECIFIED ABOVE. SERVICE TECH SAID THERE IS A PROBLEM WITH EXPLORER REAR WINDOWS. SAID THERE WERE TWO NEW EXPLORERS ON THEIR BACK LOT WITH SHATTERED REAR WINDOWS. LATER GOT A CALL BACK FROM THE SERVICE DEPT. SAYING THAT THEY WOULD NOT REPAIR UNDER WARRANTY, SINCE THERE IS ONLY A RECALL ON 2002 EXPLORERS, NOT ON 1999 EXPLORERS. SOUNDS LIKE EXACTLY THE SAME PROBLEM TO ME. IT COST ME $819 TO REPAIR AT AN AUTO GLASS SHOP.*AK
VISIBILITYAugust 22, 2001
WHEN DRIVING AT HIGHWAY SPEEDS (65-70MPH) THE INTERIOR ELECTROCHROMIC REARVIEW MIRROR BEGINS TO VIBRATE. THE VIBRATATION CAUSES REDUCED VISIBILTY AS THE IMAGES ARE BLURRED. THIS PROBLEM IS COMPOUNDED WHEN DRIVING AT NIGHT AS A RESULT OF REAR TRAFFIC HEADLIGHTS. THE RESULTING DECREASED REAR VISIBILITY CREATES A HAZARDOUS CONDITION WHICH COULD RESULT IN AN ACCIDENT. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP NUMEROUS TIMES AND FORD MOTOR COMPANY HAS BEEN CONTACTED DIRECTLY REGARDING THIS PROBLEM. THE DEALERSHIP HAS TRIED TIGHTENING THE MIRROR, REPLACING THE MIRROR, BALANCING THE TIRES, AND CHANGING THE TIRES. THE FINAL CONCLUSION AS DETERMINED BY THE DEALERSHIP AND FORD ENGINEERS IS THAT THE AGRESSIVE TREAD ON THE TIRES IS CAUSING THE VIBRATION. I HAVE BEEN TOLD TO REPLACE THE TIRES WITH A TIRE HAVING A HIGHWAY TREAD. I FIND THIS EXPLANATION DIFFICULT TO ACCEPT BECAUSE THE TIRES THAT ARE ON THE VEHICLE ARE BRAND NEW AS A RESULT OF THE FIRESTONE RECALL.*AK
STEERING,SERVICE BRAKES, HYDRAULICAugust 21, 2001
CONSUMER'S DAUGHTER WAS TRAVELING ABOUT 65MPH ON HIGHWAY TRAFFIC WAS HEAVY AND VEHICLES WERE TRAVELING FAST. THERE WAS ANOTHER VEHICLE IN FRONT OF THE LANE. STEERING COLUMN AND BRAKES WEREN'T FUNCTIONING. CONSUMER CONTINUED TO TRAVEL, AND SHE HIT GUARDRAIL ON SIDE, AND WENT ONTO GRASS AREA. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash reported
NHTSA #894873EQUIPMENTAugust 17, 2001
I OWN A 1999 FORD EXPLORER NOW WITH OVER 100,000 MILES. SINCE I BOUGHT IT NEW AND OCCASIONALLY OVER THE LAST TWO YEARS, THE A/C, DEFROSTER, FOOT VENT, ETC. EMITS A MUSTY, MILDEW, MOLDY SMELL INTO THE PASSENGER CABIN. CAN BREATHING THIS SMELL CAUSE HEALTH PROBLEMS? IS THIS HAPPENING TO OTHERS? I HAVE SINUS, ALLERGY PROBLEMS AND AM WONDERING IF THIS IS ADDING TO MY ILLNESS PROBLEMS? THANK YOU.
TIRESAugust 16, 2001
TIRE WAS NEW AND REPLACED FIRESTONE TIRE FOLLOWING FORD'S RECALL. ONE SIDE OF THE TIRE BURST WITHOUT MUCH WARNING. ABSOLUTELY NO TRACE OF NAIL OR ANYTHING THAT COULD HAVE CAUSED THIS. TIRE IS AVAILABLE FOR INSPECTION. THANK YOU.*AK (TIRESIZE: P235/75R15)
STEERING,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,EXTERIOR LIGHTING,VISIBILITY,TIRES,EQUIPMENTAugust 15, 2001
CONSUMER HAS COMPLAINED TO DEALER THAT STEERING WHEEL SHAKES OUT OF CONTROL. STEERING MAKES DASHBOARD RUMBLE LIKE FRONT END HAS HYDRAULICS. TURNING VEHICLE RIGHT OR LEFT, STEERING SHUTTERS HARD. CONSUMER WOULD HAVE TO ADD A QUART OF POWER STEERING ONCE A WEEK. DEALER FOUND POWER STEERING LEAKING, AND REPLACED RACK AND PINION AND REALIGNED VEHICLE. ON 6-29-01, VEHICLE WAS TAKEN BACK TO DEALER FOR STILL HAVING THE PROBLEM. DEALER FOUND NOTHING WRONG WITH VEHICLE. PROBLEM HAS NOT BEEN REMEDIED. *AK THE BRAKE LIGHT SWITCH WAS INOPERATIVE CAUSING THE BRAKE LIGHTS TO BE INOPERATIVE, THE BRAKES SQUEAK AND THE DEALER TREATED THE PADS WITH AN ANTI SQUEAK SOLUTION, THE A/C BLOWS OUT WARM AIR DUE TO A LEAKY COMPRESSOR AND O-RING, THE TORQUE CONVERTER FAILED CAUSING THE TRANSMISSION TO LOCK UP, PASSENGER SIDE GOODYEAR TIRE BLEWOUT WHILE DRIVING, THE WINDOW ON THE RIGHT SIDE SHAKES WHEN GOING UP OR DOWN. NLM
STEERING,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,TIRES,EQUIPMENTAugust 15, 2001
AUTOMATIC TRANSMISSION IS SLIPPING IN ANY GEAR. IT DOESN'T SHIFT GEARS CORRECTLY WHEN ACCELERATING. TRANSMISSION ONLY SHIFTS CORRECTLY INTO 1ST GEAR, AND DOUBLE SHIFTS INTO 2ND AND 3RD GEARS AFTER LETTING OFF GAS. TRANSMISSION SHIFTS SOMETIMES FROM HIGH TO LOW, CAUSING VEHICLE TO PULL. OVERDRIVE LIGHT INTERMITTENTLY WOULD GO ON AND OFF. WAS REPAIRED AT DEALER. ON 1-18-2001. DEALER REPLACED MULTIPLE PARTS IN TRANSMISSION 02-15-2001, TRANSMISSION LOCKED UP AND WOULDN'T MOVE.TORQUE CONVERTER AND PUMP WITH HOUSING WERE REPLACED. ON 6-29-2001, TRANSMISSION WAS STILL PULLING. DEALER REPLACED A STUCK EVR VALVE AND REPLACED IT. *AK FRONT AND REAR ROTORS WARPED, DEALER REPLACED, ABS LIGHT ILLUMIANTED, DEALER REPLACED REAR SPEED SENSOR, BRAKES ARE NOISY. PASSENGER WINDOW SHAKES, DEALER LUBED TRACKS. MOTOR MAKES RATTLING NOISE WHEN BEING DRIVEN STEADILY. STEERING GETS STIFF AND MAKES A WHINING NOISE. AIR CONIDTIONER WAS REPAIRED. GOODYEAR TIRE BLEWOUT, THIS TIRE WAS A REPLACEMENT FOR FIRESTONE RECALL 00T005. *SLC
SERVICE BRAKES, HYDRAULICAugust 15, 2001
BRAKES HAVE BEEN A PROBLEM SINCE DECEMBER 2000. THERE HAS BEEN EXTENDED STOPPING DISTANCE. ALSO, BRAKES CONSTANTLY SQUEAKED. ABS LIGHT WAS REPAIRED, BUT INTERMITTENTLY WENT ON AND OFF. DEALER STATED "THAT ABS LIGHT BEING ON WOULD NOT AFFECT BRAKE SYSTEM". ON JULY 10, 2001, BRAKES WERE STILL SQUEAKING. CONSUMER LEFT VEHICLE AT DEALER'S FOR A MONTH, AND DEALER STATED THAT ROTORS WERE WARPED, AND PADS WORN OUT. DEALER RESURFACED AND REPLACED PADS FOR BOTH FRONT AND REAR ROTORS ON DEC-20-2000. ALSO, DEALER REPLACED PADS AGAIN ON 4-27-2001. ON 6-29-2001, BRAKES HAD EXCESSIVE BRAKE DUST. DEALER COULDN'T FIND PROBLEM. ON 7-10-2001, DEALER TEST DROVE AND HEARD SQUEAKING. DEALER CUT AND REPLACED ROTORS. BUT, PROBLEM STILL EXISTS. *AK
FUEL SYSTEM, GASOLINEAugust 13, 2001
I HAVE HAD THE FUEL PUMP REPLACED TWO TIMES. THE FIRST WAS AT 8000. THE FIRST SYMPTOM WAS TRYING TO DIE AFTER BACKING OUT OF MY DRIVEWAY. THE SECOND FAILURE JUST OCCURRED WITH THE SYMPTOM BEING DIFFICULT STARTS.*AK
EXTERIOR LIGHTINGAugust 10, 2001
WHEN SIGNALING TO MAKE A LEFT TURN, THE INDICATOR LIGHT TURNS ON SOLID (NOT FLASHING) AND SMOKE BEGINS TO RISE FROM A SMALL OPENING IN THE TOP OF THE STEERING COLUMN. RETURNING THE SWITCH TO THE NUETRAL POSITION STOPS THE SMOKE. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST MONTH. SOME 1999 EXPLORERS ARE COVERED UNDER TSB NUMBERS 00S04 & 00B40 BUT FOR SOME REASON MY VIN DOES NOT FALL WITH IN THE RECALL. I BELIEVE THE RECALL SHOULD BE EXPANDED TO INCLUDE EXPLORERS MANUFACTURED AROUND THE TIME OF MY VIN OR THAT USE MULTIFUNCTION SWITCHES SIMILAR TO THE ONE IN MY VEHICLE.
Fire reported
NHTSA #750207EXTERIOR LIGHTINGAugust 10, 2001
WHEN SIGNALING TO MAKE A LEFT TURN, THE INDICATOR LIGHT TURNS ON SOLID (NOT FLASHING) AND SMOKE BEGINS TO RISE FROM A SMALL OPENING IN THE TOP OF THE STEERING COLUMN. RETURNING THE SWITCH TO THE NUETRAL POSITION STOPS THE SMOKE. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST MONTH. SOME 1999 EXPLORERS ARE COVERED UNDER TSB NUMBERS 00S04 & 00B40 BUT FOR SOME REASON MY VIN DOES NOT FALL WITH IN THE RECALL. I BELIEVE THE RECALL SHOULD BE EXPANDED TO INCLUDE EXPLORERS MANUFACTURED AROUND THE TIME OF MY VIN OR THAT USE MULTIFUNCTION SWITCHES SIMILAR TO THE ONE IN MY VEHICLE.
Fire reported
NHTSA #750207TIRESAugust 7, 2001
CONSUMER EXPERIENCED A TIRE BLOW, HE THEN PURCHASED ANOTHER TIRE EXACTLY LIKE THE BLOW TIRE, CONSUMER WAS INFORMED THAT ONLY THE FIRESTONE TIRES WITH THE VD SERIAL WERE UNSAFE, ONE MONTH LATER AN ANNOUNCEMENT WAS MADE NOT TO PURCHASE ANY OTHER FIRESTONE TIRES, WHICH INCLUDED THE TIRES THAT CONSUMER OWNED,CONSUMER IS SEEKING REIMBURSEMENT, BUT WAS DENIED BY FIRESTONE STATING THAT CONSUMER SHOULD HAVE PURCHASED ANOTHER BRAND OF TIRE, HOWEVER FORD HAS INFORMED CONSUMER THAT THEY WILL REPLACE ALL FIVE FIRESTONE TIRES.*JB
SUSPENSIONAugust 6, 2001
CONSUMER HAD FIRESTONE TIRE REPLACED WITH GOODYEAR , WHICH IS NOW SHOWING EVIDENCE OF WEAR. CONSUMER FEELS ITS THE SUSPENSION THAT IS CAUSING TIRE TO PREMATURELY WEAR OUT, AND IT IS THE ONLY VEHICLE THAT HAS REAR SUSPENSION LOWER THAN FRONT.*AK
AIR BAGSAugust 6, 2001
AIRBAG LIGHT COMES ON & REMAINS BEEN REPLACED 3 TIMES SINCE PURCHASE DATE. *AK
AIR BAGSAugust 6, 2001
AIRBAG LIGHT COMES ON & REMAINS BEEN REPLACED 3 TIMES SINCE PURCHASE DATE. *AK
SERVICE BRAKES, HYDRAULIC,TIRESAugust 1, 2001
ROLLOVER ALMOST OCCURRED FROM BLOWN TIRE/EXCESSIVE PLAY IN STEERING-BAD SERVICE-NO ONE WANTS TO TAKE RESPONSIBILITY. VEHICLE FRAME IS BENT AND A LOT OF DAMAGE TO VEHICLE-I FEEL THAT THE VEHICLE IS UNSAFE TO DRIVE. INSURANCE DOES NOT WANT TO COVER COSTS ON TIRES BECAUSE TIRE WAS BRAND NEW WAS REPLACED BY DREW FORD ON 7-2-01 AND BLEW OUT ON 7-6-01. THEY SAID SOMETHING ABOUT IT BEING CAUSED BY LOW INFLATION AND THE TIRE WAS JUST REPLACED ON 7-2-01. THE SERVICE MEN SHOULD HAVE CHECKED THE PRESSURE AT THAT TIME OF REPLACING THE TIRE. *AK (DOT NUMBER: M6HLTB2R21 TIRESIZE: P235/75R15)
Crash reported2 injury(ies)
NHTSA #749571SERVICE BRAKES, HYDRAULICJuly 30, 2001
THIS VEHICLE WAS PURCHASED FOR $24,000 AT RAY ANDERSON, HUNTINGTON FORD, TWO WEEKS PRIOR TO THE ACCIDENT. WHILE EN ROUTE TO TEXAS, IN MISSISSIPPI, THE LIGHTS CAME ON THE DASH PANEL AND THE BRAKES FAILED. THE DRIVER TRIED TO EXIT APPLYING BRAKE PRESSURE, BUT THERE WER NOT BRAKES. THE VEHICLE PLUMMETED DOWN AN EMBANKMENT INTO A DITCH. INJURIES INCLUDED A BROKEN BACK/ BROKEN ARM/ 2 BROKEN LEGS, AND SEVERE FACIAL LACERATIONS.*AK
Crash reported4 injury(ies)
NHTSA #749404SERVICE BRAKES, HYDRAULICJuly 27, 2001
BRAKING SYSTEM HAS FAILED ON THIS VEHICLE 4 TIMES IN LESS THAN 40,000 MILES , 3 MASTER CYLINDERS NOT COUNTING THE ORIGINAL, AND 3 COMPLETE BRAKING SYSTEMS ON ALL 4 WHEELS. THIS VEHICLE IS BEING REPAIRED AT SCARFF FORD IN AUBURN, WA AND PUT BACK ON THE ROAD, IF IT HAS NOT BEEN FIXED THE FOUR TIME , WHAT MAKES THEM THINK THE FIFTH TIME WILL DO IT. THIS VEHICLE IS NOT ONLY A HAZARD TO WHOM EVER GETS IT, BUT TO EVERYONE AROUND IT. WHY ARE THEY ALLOWED TO PUT A VEHICLE BACK ON THE ROAD WITH KNOWN PROBLEMS? *AK
ENGINE AND ENGINE COOLINGJuly 26, 2001
IDLE AIR CONTROL VALVE STICKS SHUT, SHUTTING DOWN ENGINE WHENEVER YOU LIFT OFF THE GAS PEDAL. I DROVE THE CAR HOME BEING CAREFUL NOT TO LIFT MY FOOT COMPLETELY OFF THE GAS. SOMEONE COULD EASILY LIFT OFF THE GAS IN AN INTERSECTION FOR EXAMPLE, AND HAVE THE CAR STALL IMMEDIATELY. IT IS MY OPINION THAT A PART FAILING THAT CAUSES THE CAR TO STALL LIKE THAT IS A SAFETY PROBLEM. THE SERVICE MANAGER AT THE DEALER TOLD ME THAT THE IDLE AIR CONTROL VALVE WAS OFTEN ON BACK ORDER. THIS LEADS ME TO BELIEVE THAT THESE THINGS ARE FAILING OFTEN.*AK
TIRESJuly 24, 2001
MY FIRESTONE TIRES WERE REPLACED BY FORD WITH TIGER PAWS. AFTER ONLY A FEW THOUSAND MILES, WHILE ON A TRIP, MY RIGHT FRONT WHEEL SPLIT. FORD GAVE ME A NEW WHEEL, BUT WOULD NOT REPLACE THE TIRES BECAUSE THEY WERE ON FORD'S REPLACEMENT LIST. I REQUESTED NEW ONES. A TIRE DEALER TOLD ME ALL MY TIRES HAD TO MANY WEIGHTS ON THEM. THE SPLIT TIRE DID SO ALONG A ROW OF THREE WEIGHTS(14 OUNCES). *AK
STRUCTUREJuly 23, 2001
CLOSING OF REAR HATCH DIFFICULT. PROBLEM HAS OCCURRED SINCE FIRST PURCHASED BUT HAS BECOME INCREASINGLY DIFFICULT TO CLOSE. HATCH REQUIRES SEVERAL HARD SLAMMING ATTEMPTS TO CLOSE. AT TIMES THE HATCH BECOMES AJAR, ONLY AFTER CLOSING THE DRIVERS SIDE DOOR(INTERIOR AIR PRESSURE FORCES HATCH AJAR). DEALER HAS EVALUATED PROBLEM AS A BENT FRAME AT RIGHT HINGE AND A NON-WARRANTED ITEM. ANNETTE MCCALL, THE LOCAL FORD FACTORY SERVICE REPRESENTATIVE, HAS LOOKED OVER THE REAR HATCH AND AGREES WITH THE DEALERS' ASSESSMENT. THEY TEND TO THINK THE DEFECT WAS CAUSED BY BACKING INTO SOMETHING WITH THE HATCH OPEN OR THE HATCH BEEN FORCED UPWARD. I DISAGREE, I BELIEVE THAT THIS IS A CUMULATIVE PROBLEM WHICH IS A RESULT OF AN IMPROPERLY INSTALL REAR HATCH.*AK
VEHICLE SPEED CONTROLJuly 23, 2001
THE FAILED PART LISTED IS THE IDLE AIR SENSOR. WHEN THIS PART FAILS THE VEHICLE DIES. THIS FAILURE CAN NOT BE DETECTED BY THE MECHANIC UNTIL THE PART COMPLETELY FAILS. THE LISTINGS PROVIDED ARE ONLY THE TIMES IN WHICH THE VEHICLE WAS TAKEN TO THE DEALERSHIP TO ATTEMPT REPAIRS. ON SEVERAL OCCASSIONS I WAS SENT AWAY WITH THE MECHANIC NOT ABLE TO DUPLICATE THE PROBLEM. SOME OF THE REPAIR HAS COME UNDER MY EXTENDED WARRANTY BUT I WONDER HOW LONG THE REPAIRS WILL LAST. I PURCHASED THE VEHICLE WITH 5245 MILES AND TROUBLE WITH THIS PART STARTED AT APPROX. 15000 MILES. DUE TO THE FACT THAT ALL POWER IS LOST WHEN THE VEHICLE DIES, THIS COULD BE A VERY DANGEROUS FAILURE. NO LETTERS WERE SENT TO THE MANUFACTURER BECAUSE I THOUGHT THE DEALER WAS A BRANCH OF THE MANUFACTURER AND THE REPAIRS COULD NOT WAIT FOR A LETTER TO ARRIVE TO AUTHORIZE REPAIR. I BELIEVE I BOUGHT A LEMON AND I AM JUST WAITING FOR THE NEXT FAILURE!
VISIBILITYJuly 23, 2001
WINDSHIELD WIPER COMES ON WITHOUT WARNING. ACTIVATOR ASY WAS REPLACED AT 11990, THREE MONTHS AFTER PURCHASE, BUT THE PROBLEM STILL OCCURS TO THIS DAY. REAR WIPER WOULD NOT WORK AND THE MOTOR WAS REPLACED AT 23493 MILES, OPPROX. 6 MONTHS AFTER PURCHASE. I STILL HAVE PROBLEMS TO THIS DAY. THE REASON THE VEHICLE HAS NOT RETURNED FOR REPAIRS IS THE GREAT INCONVENIENCE THAT TAKES PLACE ANYTIME A FORD REPAIR SHOP IS INVOLVED. CAN YOU BRING IT BACK TOMORROW, CAN YOU LEAVE IT WITH US ALL DAY, WE ARE WAITING FOR THE PART, WE ARE NOT FINISHED CAN YOU LEAVE IT OVERNIGHT OR BRING IT BACK, SORRY WE DO NOT PROVIDE LONERS BUT WE CAN GIVE YOU A RIDE. I TRAVEL OUT OF TOWN ALMOST EVERYDAY AND SOMEONE GIVING ME A RIDE JUST DOESN'T WORK. THESE REPAIRS ARE ON TOP OF 5 RECALLS THAT I CAN THINK OF. I HAVE PAST THE POINT OF FEELING SAFE IN THIS VEHICLE WITH ALL THE REPAIRS AND RECALLS, BUT WHAT CAN BE DONE WITHOUT HAVING TO DEAL WITH THE COST OF BUYING A NEW VEHICLE, AND WHEN WILL THE DEALER STOP PAYING FOR THE SAME REPAIRS. IT SEEMS THAT THEY HOLD ALL THE CARDS IN DETERMING HOW LONG A PART SHOULD LAST AND WHO IS RESPONSIBLE FOR THE COST.*AK
ELECTRICAL SYSTEMJuly 22, 2001
THE EXPLORER WOULD GO DEAD UNLESS I KEPT MY FOOT ON THE GAS PEDAL WHEN STARTING UP. THE ONLY WAY THAT I COULD GET IT TO GO WAS TO FLOOR THE GAS PEDAL IN PARK. EVERY TIME. *AK
VEHICLE SPEED CONTROLJuly 18, 2001
VEHICLE HAS HESITATION WHEN ACCELERATING. VEHICLE HAS BEEN TO THREE DIFFERENT DEALERS (6 VISITS) WITH NO CORRECTIVE RESULTS. HAVE BEEN TOLD, "THERE IS NO FIX AT THIS TIME". KEEP CHECKING BACK WITH FORD TO SEE IF THEY FIND A FIX. THIS IS AN UNSAFE CONDITION TO CONTINUE TO DRIVE THIS VEHICLE IN TRAFFIC!! I HAVE BEEN TOLD THE TIME LIMIT IS UP TO PURSUE THE LEMON LAW. SUGGESTED TO FILE A COMPLAINT AGAINST FORD MOTOR COMPANY. *AK
ENGINE AND ENGINE COOLINGJuly 17, 2001
THE EXPLORER MAKES A RATTLING/MARBLING NOISE COMING FROM THE BOTTOM OF THE ENGINE. JOE COTTON FORD INFORMED ME THAT FORD MOTOR CO. STATES THAT THE WAY TO DEAL WITH THIS PROBLEM IS TO REMOVE THE CARBON IN THE ENGINE AND DRIVE THE VEHICLE WITH REPEATED CYCLES OF RUNNING THE ENGINE OVER 3,000RPM'S. REPEATED TREATMENT OF THE ENGINE WITH CARBON CLEANERS BY THE FORD DEALER AND DRIVING THE AUTO OVER 3,000RPMS HAS NOT ELIMINATED THE PROBLEM. IN FACT THE RATTLING IS GETTING LOUDER. I HAVE CHECKED THE NHTSA WEB SITE AND HAVE FOUND MANY OTHER COMPLAINTS BY OTHER 1999 FORD EXPLORER OWNERS ON THE SAME ISSUE. THIS PROBLEM SEEMS TO BE A SYSTEMIC PROBLEM WITH THIS VEHICLE AND ENGINE. FORD REFUSES TO FIX THE PROBLEM.*AK
POWER TRAINJuly 15, 2001
A/T SLIPS FROM1ST-2ND. AT A STOP AND PROCEED TO GO TRANSMISSION ACTS LIKE ITS IN NEUTRAL. HAPPENS AFTER CAR IS DRIVEN @20M AND ENGINE IS HOT. *AK
POWER TRAINJuly 12, 2001
ALL WHEEL DRIVE INOPERATIVE. VEHICLE DANGEROUS AND VERY UNSTABLE AT HIGHWAY SPEEDS. PROBLEM IS COMPONDED IN POOR WEATHER CONDITIONS.
ELECTRICAL SYSTEM,AIR BAGSJuly 10, 2001
AIRBAG LIGHT CAME ON DASHBOARD. DEALERSHIP IS AWARE OF PROBLEM. ELECTRICAL SYSTEM TO COMPUTER WAS INDICATING THAT THERE WAS AN AIRBAG INSIDE OF DOOR. BUT THERE IS NO AIRBAG INSIDE OF DOOR.*AK
TIRESJuly 8, 2001
FOR THE SECOND TIME IN JUST A COUPLE OF WEEKS IVE HAD ANOTHER ONE OF MY FIRESTONE (STEELTEX RADIALS R4S) TIRES HAVE A BLOWOUT AND THIS TIME IT INCLUDED A COMPLETE TREAD SEPARATION. THE TIRE LOCATION WAS THE LEFT REAR INNER TIRE... TEMP OUTSIDE WAS APPROX. 105 OR GREATER (ARIZONA). MY HIGHWAY SPEED WAS AROUND 65MPH. WITH LESS THAN 14000 MILES ON THE TIRES, I SHOULD NOT BE HAVING THIS TYPE OF PROBLEM. INTERESTING TO FIND OUT MY TIRES ARE FROM THE DECATUR PLANT, YET FIRESTONE REFUSES TO ADMIT THERE IS A DEFECT OR THEYRE NOT DESIGNED TO HANDLE THE HEAT IN THIS AREA. SINCE THIS WAS MY FIRST TRIP SINCE MY LAST BLOWOUT, I HAVE NO CONFIDENCE ANY OF THE REMAINING TIRES WILL LAST. IM REPLACING THEM ALL. NEITHER FORD NOR FIRESTONE WILL MEET ME HALF WAY ON THE COST.*AK (DOT NUMBER: VD1L1XD059 TIRESIZE: LT22575R16)
VISIBILITYJuly 6, 2001
WINDSHIELD WIPERS WILL COME ON INTERMITTENTLY WHILE VEHICLE IS IN OPERATION, CAUSING A DISTRACTION. DEALERSHIP HAS NOT EXAMINED VEHICLE FOR THIS PROBLEM YET. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
EQUIPMENTJune 28, 2001
AIR CONDITIONER BLEW OUT HOT AIR. CONSUMER TOOK VEHICLE TO DEALER, AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY BECAUSE OF A ROCK CHIP. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
SERVICE BRAKES, HYDRAULICJune 20, 2001
THE VEHICLE MASTER CYLINDER FAILED THREE TIMES,BRAKE PADS AND SHOE ASSEMBLIES, ROTORS AND CALIPERS FAILED TWICE. *YH
VISIBILITYJune 20, 2001
THE VEHICLE WINDOWS FOGS UP RIGHT AFTER THE ENGINE WAS TURNED OFF AND LEFT A FILM ON THEM. *YH
STRUCTUREJune 20, 2001
CONSOLE HAD TO BE FIXED *YH
TIRESJune 18, 2001
WE CURRENTLY RESIDE IN PUERTO RICO. IN THE SUMMER OF 2000, WE HEARD NEWS REPORTS OF TREAD SEPARATION PROBLEMS POTENTIALLY RELATED TO A MANUFACTURER'S DEFECT AND WARM CLIMATE. WE DETERMINED THAT ALL OF OUR TIRES ON OUR 99 EXPLORER WERE WILDERNESS TIRES. ONLY 1 WAS BEING RECALLED BECAUSE OF THE PLACE OF MFG. WE WERE PUTTING OFF REPLACING THE TIRE UNTIL THE MATTER WAS INVESTIGATED FURTHER. ON JULY 10, 2000 WHILE DRIVING WITH MY SON TO A FOOTBALL GAME WE STOPPED FOR A SODA AND DISCOVERED ONE TIRE SEPARATING. BECAUSE WE ALREADY HAD 36,000 MI. ON THE CAR AND BECAUSE OF ADDITIONAL SAFETY CONCERNS, WE IMMEDIATELY REPLACED ALL FOUR TIRES AT THE PLACE FORD RECOMMENDED. THEY REIMBURSED US FOR THE 1 TIRE RECALLED. NOW THE OTHER THREE HAVE BEEN RECALLED BUT THEY REFUSE TO REIMBURSE US (EVEN THOUGH WE HAVE THE ORIGINAL RECEIPT) BECAUSE IT WAS PRIOR TO AUG. 1, 2000. *AK( DOT NUMBER: )
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLJune 16, 2001
MOVING APPROX 5MPH IN PARKING LOT - TRUCK STARTED TO STALL - PRESSED ACCELERATOR - THROTTLE ENGAGED FULL OPEN - RUNNING INTO TRUCK IN FRONT OF US. HAD TO PUT VEHICLE IN NEUTRAL & TURN OFF ENGINE TO STOP FORWARD MOTION. BRAKES WOULD NOT HOLD. *AK
Crash reported
NHTSA #746920VISIBILITYJune 14, 2001
I HAVE LET THE DEALERSHIP KNOW. AND THEY ARE GOING TO CHECK THE WIPERS AND CRUISE CONTROL WHEN I GO IN FOR MY NEW TIRES THROUGH THE TIRE RECALL FOR FIRESTONES WILDNERNESS AT. *AK
POWER TRAINJune 13, 2001
THE CONSUMER DOES NOT WANT RECALL 00V-395 PERFORMED WHICH WOULD REPROGRAM THE PCM ONLY TO ALLOW THE VEHICLE TO GO 74.6 MILES PER HOUR AS TO NOT CAUSE TIRE FAILURE, THE CONSUMER IS UNHAPPY WITH THIS RECALL AND THINKS IT WILL BE A NUISANCE IN PASSING SITUATIONS, FORD STATED THIS WAS A MANDATORY REPAIR AND THAT IT WOULD BE PERFORMED WITHOUT THE CONSUMERS APPROVAL IN THE EVENT THAT THE VEHICLE IS TAKEN TO THE DEALER FOR SERVICE. NLM
STEERINGJune 12, 2001
ON JULY 7, 2000, WHILE TRAVELING ON IH-10 FROM SAN ANTONIO, TX TO MY HOME IN KERRVILLE, AT APPROXIMATELY 70 MPH, MY EXPLORER DEVELOPED AN UNCONTROLLABLE WOBBLE, BEST DESCRIBED AS A TIRE LOSING AIR PRESSURE. THE VEHICLE WAS TAKEN TO KEN STOEPEL FORD INC WHERE SEVERAL TESTS WERE PERFORMED, THE SHORT RACK (PART OF THE POWER STEERING) WAS REPLACED AND THEN THE FIRESTONE TIRES WERE REPLACED. THE VEHICLE CONTINUES TO HAVE A WOBBLE/WANDER PROBLEM AT HIGHWAY SPEEDS AND IT CONSTANTLY PULLS/DRIFTS TO THE LEFT. KEN STOEPEL FORD INC'S RATIONALE FOR FIRST REPLACING THE SHORT RACK WAS THAT THEY THOUGHT THE WOBBLE WAS CAUSED BY AN OVERLY SENSITIVE POWER STEERING PROBLEM. SINCE JULY 7 THE VEHICLE HAS BEEN IN THE SHOP FIVE (5) TIMES FOR THE SAME PROBLEM,AND EACH TIME, ALL THEY HAVE CHECKED IS THE FRONT END ALIGNMENT. IF ANYTHING, THE PROBLEM IS JUST AS BAD AND MORE CONSTANT THAN THE JULY 7 INCIDENT. A FORD FIELD SERVICE ENGINEER WAS DISPATCHED TO KERRVILLE ON MAY 30, 2001 AND ALL HE CHECKED WAS THE ALIGNMENT AND DID NOT WISH TO CONSULT WITH ME REFERENCE THE STEERING PROBLEM. KEN STOEPEL FORD INC NOW REFUSES TO PERFORM ANY ADDITIONAL WORK ON THE STEERING PROBLEM EVEN THOUGH THE PROBLEM SURFACED WITHIN THE FIRST YEAR OF OWNERSHIP AND THE VEHICLE HAS MORE THAN FIFTEEN (15) MONTHS OF WARRANTY REMAINING. THEY MAINTAIN THE PROBLEM NOW RESTS BETWEEN FORD MOTOR COMPANY AND ME. TO THIS DATE, FORD MOTOR COMPANY IS UNRESPONSIVE TO THIS STEERING PROBLEM WHICH I VIEW AS A SERIOUS SAFETY DEFECT.
VISIBILITYJune 5, 2001
WINDSHIELD WIPER OPERATED FROM VERY SLOW TO FAST WHEN THE SETTING WAS ON FAST. *AK
STEERINGJune 4, 2001
STEERING IS UNSTABLE TRAVELING. EXCESSIVE SWAY, POOR CONTROL. DEALERSHIP IS AWARE OF THE PROBLEM.*AK
SERVICE BRAKES, HYDRAULICJune 4, 2001
VEHICLE IS A 2WHEEL DRIVE VEHICLE BUT IT HAS A 4 WHEEL DRIVE SYSTEM INSIDE OF VEHICLE. ABS BRAKING SYSTEM LIGHTS COMES ON WHEN APPLYING BRAKES. DEALERSHIP IS AWARE OF PROBLEM. *AK
ENGINE AND ENGINE COOLINGMay 30, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
SUSPENSIONMay 29, 2001
WHILE DRIVING AT 45 MPH AND ABOVE VEHICLE WANDERS ALL OVER THE ROAD, AND IS VERY DIFFICULT TO CONTROL. THIS WANDERING IS WORSE UNDER WINDY CONDITIONS. CONSUMER HAS CONTACTED DEALERSHIP, AND WAS INFORMED THAT VEHICLE' HANDLING IS TYPICAL OF SPORT UTILITY VEHICLES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
ENGINE AND ENGINE COOLING,POWER TRAINMay 29, 2001
ENGINE KNOCKING REPLACE AND NOW THE NEW ENGINE IS KNOCKING TRUCK IS IN THE SHOP NOW . FORD SAID THAT THERE IS NO WARRANTY ON THE REPLACE ENGINE. FORD KNOWS THAT THERE IS A PROBLEM WITH THE ENGINES IN THERE FORD EXPLORER.*AK
TIRESMay 25, 2001
PE00 020; REAR TIRE TREAD SEPARATED FROM TIRE. GENERAL TIRE, 15INCH. DEALERSHIP WAS AWARE OF PROBLEM. *AK
SUSPENSION,POWER TRAINMay 25, 2001
WHILE TRAVELING AT APPROXIMATELY 20 MPH VEHICLE WAS MAKING A RUMBLING NOISE, AND VEHICLE WAS BEING PULLED TO RIGHT. CONSUMER SUDDENLY LOST CONTROL OF STEERING AND BRAKES. CONSUMER WAS ABLE TO BRING VEHICLE TO A STOP. DEALERSHIP EXAMINED VEHICLE, AND DETERMINED THAT FRONT WHEEL BEARINGS HAVE BLOWN APART, AND AXLE POPPED WHICH RESULTED IN LOSS OF STEERING AND BRAKES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
VEHICLE SPEED CONTROLMay 24, 2001
THROTTLE HAS GOTTEN HARDER AND HARDER TO PRESS DOWN. IT FEELS LIKE A BRICK UNTIL STEPPING DOWN ON IT TO GO, THEN IT MAKES VEHICLE GO FASTER THAN INTENEDED. DEALER STATED THAT THROTTLE BODY NEEDED TO BE REPLACED DUE TO A MALFUNCTION.*AK *JB
AIR BAGSMay 23, 2001
AIR BAG LIGHT WOULD FLASH ON AND OFF IN DASHBOARD. CONSUMER TOOK VEHICLE TO A LOCAL DEALERSHIP. THEY STATED THAT WIRING HARNESS CONNECTED TO AIR BAG MODULE EXPERIENCED AN ELECTRICAL SHORT. NOTE: CONSUMER WAS FORCED TO SIGN A PAPER FROM DEALERSHIP RELEASING DEALER OF ANY LIABILITY IF AIR BAGS WERE TO DEPLOY BEFORE VEHICLE WOULD BE TURNED OVER TO CONSUMER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS/STATEMENTS.*AK
TIRESMay 22, 2001
I WANTED TO LET SOMEONE KNOW THAT I AGREE WITH BRIDGESTONE, THAT IT IS NOT THE COMPLETE FAULT OF THEIR TIRES AND THE FAULT MUST ALSO BE WITH THE EXPLORER ITSELF. I HAVE HAD NUMEROUS PROBLEMS WITH THE TIRES AND EVEN WENT AS FAR AS TO PROCEED WITH THE LEMON LAW, WHICH YOU CAN LOOK UP IN FLORIDA TO SEE THE SPECIFICS. OF COURSE FORD BLAMED THE TIRES WHICH THEY REPLACED WITH MICHELIN'S. I STILL HAVE THE SAME SHAKING AND VIBRATION PROBLEMS I HAD WITH THE FIRESTONE TIRES. FORD SAID THAT THE EXPLORER'S RIDE THAT WAY AND TRIED TO TELL ME THAT WHAT I WAS FEELING WAS "NORMAL". TO ME, THIS IS A TOTAL LACK OF SAFETY CONCERN FOR ME OR ANY OTHER PERSON THAT PURCHASES THEIR PRODUCT. WHAT IF MY TIRES HAD BLOWN OUT ON THE HIGHWAY BEFORE THEY WERE REPLACED AFTER COMPLAINING TO THEM FOR MONTHS? THEY PUT MY LIFE IN JEOPARDY. ON TOP OF THAT, I HAD MY OIL CHANGED THE OTHER DAY AND FOUND THAT THEY NEVER REPLACED THE SPARE, WHICH TURNED OUT TO BE A RECALLED TIRE, SO I CAN ASSUME THAT THE OTHER 4 WERE RECALLED ALSO. IT WAS REPLACED BY THE DEALER WHO PERFORMED THE OIL CHANGE. I HONESTLY DO NOT FEEL SAFE DRIVING THIS VEHICLE EVEN WITH DIFFERENT TIRES BECAUSE IT STILL SHAKES AND VIBRATES PRETTY BAD AT HIGHWAY SPEEDS AND I JUST HAD THE TIRES ROTATED, BALANCED AND ALIGNED. I HONESTLY FEEL THAT THERE IS SOMETHING MECHANICALLY WRONG WITH THE VEHICLE. I ALSO FEEL THAT I SHOULD HAVE WON WITH THE LEMON LAW, AND THAT SOMETHING SHOULD BE DONE FOR HAVING JEOPARDIZED MY LIFE FOR MONTHS BEFORE THEY CHANGED OUT THE TIRES AND ALSO BECAUSE IT STILL HAS THE SAME PROBLEMS. OF COURSE, ALL THE NEWS ABOUT THE RECALLED TIRES CAME AFTER I HAD COMPLETED THE LEMON LAW ACTION AGAINST FORD. I FEEL THAT FORD WAS GROSSLY NEGLIGENT WITH REGARDS TO MY PERSONAL SAFETY AND IF THERE IS GOING TO BE SOMETHING DONE ON THAT LEVEL, I WOULD LIKE TO BE INVOLVED. NOTHING HAS HAPPENED YET, BUT I DO NOT FEEL SAFE IN THE VEHICLE AND IT DOES FEEL LIKE THE TIRES ARE GOING TO COME OFF WHEN I AM ON THE HIGHWAY (TIRESIZE: P235/75R15)
TIRESMay 18, 2001
PRIOR TO RECALL NOTIFICATION CONSUMER TOOK VEHICLE IN FOR SERVICE FOR MAINTENANCE AND WAS ADVISED BY TECHNICIAN THAT ALL FOUR TIRES NEEDED TO BE REPLACED BECAUSE OF EXTREME WEAR, CONSUMER WAS THEN NOTIFIED OF RECALL MONTHS LATER, AND NOW IS REQUESTING REIMBURSEMENT FOR THE TIRES, CONSUMER WAS ADVISED BY FIRESTONE THAT THE SERIAL NUMBERS FOR THE OLD TIRES WERE NEEDED, C0NSUMER STATED HE DID NOT HAVE THE SERIAL NUMBER NOR DID THE MECHANIC THAT REPLACED THE TIRES, HOWEVER CONSUMER WAS STILL IN POSSESSION OF THE SPARE TIRE WHICH CONTAINED THE SERIAL NUMBER, ONCE THAT WAS GIVEN TO FIRESTONE, CONSUMER WAS THEN ADVISED THAT NOTHING COULD BE DONE SINCE THE REPLACEMENT TIRES WERE NOT REPLACED BY AN AUTHORIZED BRIDGESTONE/FIRESTONE DEALER. *JB
VEHICLE SPEED CONTROLMay 16, 2001
CONSUME R WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND VEHICLE STARTED SPEEDING UP TO 75/TO 80MPH . HE REACHED OVER AND PULLED ACCELLERATOR PAD TO STOP VEHICLE. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash reported
NHTSA #888416ENGINE AND ENGINE COOLINGMay 10, 2001
CONSUMER STATES VEHICLE STALLS. *JB
ENGINE AND ENGINE COOLINGMay 8, 2001
CAMSHAFT CHAIN MALFUNCTIONED, CAUSING ENGINE TO FAIL. *AK CONSUMER STATES CAMSHIFT TENSIONER FAILED, CAMSHAFT CHAIN SLIPPED, CAMSHAFT WENT OUT OF TIME, PISTONS BUMPED VALVES, ENGIEN FAILED ABRUBTLY ON HILL ENDANDERING PASSENGERS, ENGINE WAS RECALLED PREVIOUS YEARS ON DIFFERENT MODELS, CONSUMER STATES MANUFACTURER DOES NOT WANT TO ACKNOWLEDGE SAME FAILURE. *JB
TIRESMay 7, 2001
WAS FILLING VEHICLE WITH FUEL AND NOTICED REAR LEFT TIRE HAD CRACKS WHERE TREAD & CASING MEET. TOOK TO MECHANIC, INFORMED CONSUMER THAT TIRES WERE DEFECTIVE. HAD ALL 4 TIRES EXCHANGED. FIRESTONE, WILDERNESS AT, P235/75R16 DOT CODE WZHL 1PY119, HAD 16,000 MILES.*AK
ENGINE AND ENGINE COOLINGMay 1, 2001
THERE IS A TERRIBLE VIBRATION FROM UNDER THE VEHICLE WHEN IDLING AND SOMETIMES WHILE ACCELERATING. THE DEALER SAID THERE WAS A RECALL ABOUT A MOUNT OR SOMETHING AND REPLACED IT AND THEN RESET THE COMPUTER THEY SAID BUT THE VIBRATION REMAINS. *AK
ENGINE AND ENGINE COOLINGApril 30, 2001
ONGOING PROBLEM WITH THE 3.8L V6 ENGINE OVERHEATING WHILE DRIVING VEHICLE BEEN IN / OUT OF DEALER SHOP ON THREE OCCASIONS, AND UNABLE TO CORRECT THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
TIRESApril 30, 2001
PRIOR TO RECALL, WHILE TRAVELING BOTH LEFT REAR FIRESTONE(P235/75R15) TIRES BLEW OUT CAUSING VEHICLE TO SPIN AROUND AND INTO THE MEDIAN, VEHICLE WAS TOWED AND ALL 4 TIRES WERE REPLACED, CONSUMER HAS BEEN SENT FORMS FROM MANUFACTURER THAT DOES NOT APPLY TO HIS SITUATION AND AS OF 4/2/01 STILL HAS NOT HEARD FROM MANUFACTURER. *JB
STEERING,ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL,TIRESApril 20, 2001
WE HAVE HAD A HOOD LATCH RECALL, CRUISE CONTROL RECALL, QUESTIONS ABOUT A TIRE RECALL (FIRESTONE), POWER STEERING FLUID LEAK, CV BOOT RIP, WIPERS TURNING ON WITH THE TURN SIGNAL, 1 ENGINE REPLACED DUE TO 0 PSI OIL AT IDLE (DID THEY REALLY REPLACE IT OR JUST SAY THEY DID?) SEVERAL INDEPENDENT RE-EVALUATIONS AFTER THE "NEW" ENGINE HAD EVEN MORE NOISES, FUEL INJECTORS REPLACED, A MYSTERIOUS CLUNKING SOUND ON THE RIGHT SIDE DURING LEFT TURNS, ~5000MI AFTER 1ST ENGINE "REPLACEMENT" ANOTHER FORD REPAIR CENTER IS NOW SAYING THAT THE ENGINE HAS 0PSI AT AND WE NEED ANOTHER ENGINE. WE FEEL LIKE THIS 99 EXPLORER (WITH CURRENTLY <35,000MI)IS A LEMON AND WE ARE TIRED OF RECALLS, REPAIRS, WAITING FOR ENGINES. WE WANT A DEPENDABLE CAR! WE HAVE TAKEN IMMACULATE CARE OF THE CAR, HAVE HAD PROFESSIONALS DO THE WORK ON IT (USUALLY FORD DEALERSHIPS) AND YET WE ARE AFRAID THAT THE WARRENTEE WILL RUN OUT AND WE WILL HAVE AN EXPENSIVE PROBLEM OR, WORSE, THE CAR WILL FAIL AND SOMEONE WILL GET HURT! DOES THIS CAR QUALIFY AS A "LEMON." IF NOT WHAT DOES? IF SO, WHAT ARE OUR OPTIONS? P.S. ALL OF THE MENTIONED PROBLEMS ARE DOCUMENTED BY FORD DEALERSHIP RECORDS THAT ARE IN OUR POSSESSION.
VISIBILITYApril 16, 2001
ERRATIC OPERATION OF WINDSHIELD WIPERS OPERATING INTERMITTENTLY WHILE SWITCH IS IN OFF POSITION. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVER UNDER A MANUFACTURER'S RECALL. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
VISIBILITYApril 16, 2001
WINDSHIELD WIPERS WOULD TURN ON EVEN IN OFF POSITION OR WHEN TURN SIGNAL WAS BEING USED. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVERED UNDER MANUFACTURER'S RECALL. *AK
VISIBILITYApril 12, 2001
VEHICLE WAS PARKED WHEN CONSUMER NOTICED BACK WINDOW HAD COMPLETLY SHATTERED OVERNIGHT.*AK *JB
SUSPENSION,TIRESApril 10, 2001
WHEN ROADS WERE WET VEHICLE STARTED TO FISHTAIL. CONSUMER HAD AN ACCIDENT WHILE DRIVING 65-70MPH IN RAIN. VEHICLE STARTED TO FISHTAIL, SPUN 180' WENT DOWN AN EMBANKMENT THEN HIT A TREE. CONSUMER COULD NOT CONTROL VEHICLE. VEHICLE WAS TOTALLED. ON DECEMBER 15, 2000 CONSUMER HAD A SIMILAR ACCIDENT, ROAD WAS WET, HIT A PATCH OF SLUSHY SNOW, VEHICLE WENT INTO TAILSPIN, AND ROLLED OVER, DAMAGE WAS AROUND $ 4500. *AK TIRES WERE FIRESTONE WILDERNESS, P235/70R16. *SLC
Crash reported
NHTSA #885505EXTERIOR LIGHTINGApril 6, 2001
TURN SIGNALS WILL NOT OPERATE WHEN STEERING WHEEL IS IN TILT POSITION . *AK
POWER TRAINApril 6, 2001
TRANSMISSION NO LONGER ABLE TO BE PUT IN REVERSE, NO PRIOR WARNING. NOT TAKEN TO DEALER YET. *AK
ENGINE AND ENGINE COOLINGApril 6, 2001
WHEN I BOUGHT MY EXPLORER, THE MARBLE NOISE WAS THERE. DEALER DID NOT FIX IT, I TOOK IT TO ANOTHER DEALER, WHERE I HAVE HAD TWO ENGINES PUT IN IT FOR THIS MARBLE NOISE. THE THIRD ENGINE NOW IS MAKING THE SAME MARBLE/ DIESEL NOISE. THEY TELL ME THAT I HAVE TO LIVE WITH IT. I ALSO ONLY GET 9 MILES TO THE GALLON ON THE HWY, AND 2 1/2 AROUND TOWN.*AK
TIRESApril 4, 2001
THE FRONT TIRE BLEW OUT CAUSING ME TO LOSE CONTROL, THEN BOTH REAR TIRES BLEW. THIS SEEMS PRETTY EXTREME FOR TIRES THAT HAD VERY LITTLE TREAD WEAR TO OUT AND NOT PERFORM AS THEY SHOULD. EVEN WITH A TRAILER ATTACHED, THE EXPLORER ROLLED OVER AND WAS UNCONTROLLABLE. THE EXPLORER WAS EQUIPPED WITH A FORD HITCH AND THE TRAILER TOWING PACKAGE. THE WEIGHT OF THE TRAILER WAS UNDER THE WEIGHT SPECIFIED BY FORD, 4990 LBS. THIS ACCIDENT SHOULD NOT OF HAPPENED.*AK (TIRESIZE: P255R75X16)( DOT NUMBER: TIRE SIZE: P255R75X16 )
Crash reported1 injury(ies)
NHTSA #743536VEHICLE SPEED CONTROLMarch 29, 2001
VEHICLE WAS LEASED TO CONSUMER, WITH UNCORRECTED AND UNDISCLOSED RECALLDEFECTS 99V-164 AND 99V-062.001 WHEN CONSUMER DISCOVERED DEFECTS AND LASK OF DISCLOSURE, SHE ATTEMPTED TO RESCIND HER CONTRACT, BUT DEALERSHIP DECLINED, DEALERSHIP DID NOT INSPECT, DISMANTLE AND REPAIR DEFECTIVE CRUISE CONTROL BEFORE LEASING IT TO HER. (ATTORNEY FOR CONSUMER) *JB
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROLMarch 26, 2001
VEHICLE STALLS WITHOUT PRIOR NOTICE, AND GAS PEDAL GETS STUCK. DEALERSHIP IS AWARE OF PROBLEMS. *AK
VEHICLE SPEED CONTROLMarch 26, 2001
GAS PEDAL STICKS INTERMITTENTLY. FORCING PEDAL CAUSES VEHICLE TO SURGE.*AK
SUSPENSION,TIRESMarch 23, 2001
THE FIRESTONE WILDERNESS AT (P235/75R15-105S) TIRES ARE CONTINUALLY IN NEED OF AIR, ONCE OR TWICE A WEEK, THE FRONT END SUSPENSION WAS OUT OF ALIGNMENT CAUSING THE TIRES TO WEAR UNEVENLY. *MJS
VISIBILITYMarch 23, 2001
THE REAR WINDSHIELD WIPER DOES NOT WORK PROPERLY. *MJS
STRUCTUREMarch 23, 2001
THE BACK DOORS DO NOT OPEN FROM THE INSIDE. *MJS
TIRESMarch 22, 2001
CONSUMER IS NOT SATISFIED ABOUT NOT RECEIVING REFUND FOR FIRESTONE WILDERNESS AT TIRES(VDHL1PY498) CONSUMER WAS ADVISED BACK IN DECEMBER 2000 THAT IT WOULD TAKE 2 WEEKS TO RECEIVE CHECK, HAS NOT RECEIVED REIMBURSEMENT AS OF 3/6/01. *JB
VISIBILITY,EQUIPMENTMarch 17, 2001
SUMMARY DID NOT EXPLAIN THE DEFECTS IN THESE COMPONENTS.
SUSPENSIONMarch 9, 2001
VEHICLE PULLED TO RIGHT AT ANY SPEED. DEALER NOTIFIED, AND WAS UNABLE TO FIND A SOLUTION. *AK *SLC
ELECTRICAL SYSTEM,INTERIOR LIGHTINGMarch 6, 2001
BACK UP LIGHT ON RADIO FLICKER ON/OFF WHILE DRIVING. CONSUMER FEARS THAT IT MAY BE A SHORT THAT COULD LEAD TO A FIRE. FORD HAS NOT BEEN CONTACTED.*AK ALSO, AIR BAG LIGHT STAYS ON SOMETIMES. THE INTERIOR LIGHTS OVER THE REAR SEAT FAILED. THE CONSUMER HAD CONTACTED THE DEALER. *YH
TIRESMarch 6, 2001
WHILE DRIVING ABOUT 20 MPHM LEFT FRONT TIRE HAD A BLOWOUT WITH NO DAMAGE TO VEHICLE, TIRE WAS REPLACED. THEN, WHILE DRIVING ABOUT 40 MPH SAME PLACE WHERE OTHER TIRE WAS ALSO HAD A BLOWOUT, SIDE OF TIRE SEPARATED, DAMAGING VEHICLE.*AK FIRESTONE WILDERNESS AT TIRE, P255/70R16, DOT VDCU19X. *SLC
Crash reported
NHTSA #882265SEAT BELTSMarch 6, 2001
INTERMITTENTLY REAR SHOULDER BELT WOULD GRADUALLY TIGHTEN DOWN ON OCCUPANT WHILE DRIVING. HAS TO UNLATCH BUCKLE TO UNTIGTHEN SHOULDER BELT. TAKEN TO DEALER SHOP, AND INFORMED THAT THEY COULD NOT FIND ANYTHING WRONG OR DULICATE PROBLEM. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS PROBELM. *AK
VEHICLE SPEED CONTROLFebruary 27, 2001
THROTTLE BODY IS STICKING ON CONTINUOUSLY. . PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *AK
TIRESFebruary 27, 2001
CONSUMER RECEIVED RECALL 00T005, HOWEVER THE LETTER WAS JUST RECEIVED DUE TO AN INCORRECT ADDRESS, CONSUMER WAS INVOLVED IN AN ACCIDENT WHERE THE FIRESTONE TIRE (NO SIZE) EXPERIENCED A BLOWOUT CAUSING VEHICLE TO ROLL, VEHICLE WAS A TOTAL LOSS. *SLC
TIRESFebruary 23, 2001
CONSUMER COULD HEAR A NOISE ON LEFT FRONT FIRESTONE WILDERNESS AT TIRE P255/70R16, TECHNICIAN FOUND TREAD SEPARATION AND OFFERED 4 NEW TIRES AT 50% CHARGE, HOWEVER CONSUMER HAD THEM REPLACED ELSEWHERE WITH A DIFFERENT BRAND, DOT# W2CU1PX398. *SLC
ENGINE AND ENGINE COOLINGFebruary 22, 2001
WHEN TEMPERATURES ARE VERY LOW VEHICLE WILL NOT START. DEALER HAS BEEN CONTACTED, AND CANNOT DETERMINE WHAT PROBLEM IS. *AK
TIRESFebruary 22, 2001
CONSUMER HEARD NOISE FROM THE LEFT FRONT TIRE, VEHICLE WAS TAKEN TO DEALER AND MECHANIC FOUND TREAD SEPARATION, FIRESTONE OFFERED DISCOUNT, HOWEVER CONSUMER REPLACED TIRES WITH A DIFFERENT BRAND, TIRE SIZE P255/70R16, DOT W2CU1PX398. *SLC
TIRESFebruary 22, 2001
THE CONSUMER REQUESTED REIMBURSEMENT FOR RECALLED FIRESTONE WILDERNESS AT TIRES BUT HAS NOT RECEIVED REFUND YET (235/75/15 DOTVDHL 428-027477). NLM
VEHICLE SPEED CONTROLFebruary 20, 2001
INTERMITTENTLY ACCELERATOR PEDAL STICKS. PLEASE PROVIDE FURTHER DETAILS. *AK
VEHICLE SPEED CONTROL,TIRESFebruary 20, 2001
MOST PROBLEMS HAVE SIMPLY BEEN A NUISANCE, ESPECIALLY ON TOP OF THE SIX RECALLS ON MY VEHICLE. INCLUDING 5 RECALLED TIRES WHICH TOOK TWO MONTHS TO REPLACE AND SHOWED SERIOUS SIGNS OF TREAD SEPARATION. HOWEVER, FOUR DAYS AGO WHILE DRIVING ON THE HIGHWAY, THE GAS PEDAL BECAME LODGED TO THE GROUND. I REACTED BY PUTTING MY FOOT UNDER THE PEDAL AND PULLING IT FORWARD. THE PEDAL THEN FELL OFF AND BECAME LODGED UNDER THE BRAKE PEDAL. I WAS LUCKY TO GET OFF THE ROAD SAFELY.*AK
ELECTRICAL SYSTEM,EQUIPMENTFebruary 16, 2001
WHILE SIGNALING FOR A LEFT LANE CHANGE SIGNAL DOES NOT WORK. BUT, CONSUMER CAN HEAR STATIC COMING FROM RADIO WHEN SIGNALING LEFT. *AK
TIRESFebruary 15, 2001
CONSUMER WAS HAVING PROBLEMS WITH FIRESTONE TIRES. HAD THEM REPLACED WITH GOODYEAR TIRES. CONTACTED DEALER, AND DEALER SAID JUST TO BRING TIRES IN.*AK
TIRESFebruary 12, 2001
CONSUMER REQUESTED REIMBURSEMENT FOR RECALLED TIRES BUT STILL HAS NOT RECIEVED REFUND (FIRESTONE WILDERNESS AT P235/75R15). NLM
SERVICE BRAKES, HYDRAULICFebruary 11, 2001
REPORTS OF EARLY BRAKE REPALCEMENT (BETWEEN 15 & 25,000 MI) HAVE BEEN MADE TO ME, INCLUDING THOSE BY THE DEALER'S SERVICE CONSULTANT. DUE TO FORD'S POOR RECORD WITH THE TIRE RECALL NOTICE, I AM CONVINCE THAT INADEQUATE BRAKE PADS ARE INSTALLED DURING MANFUFACTURING TO SAVE MONEY. THUS PREMATURE WEAR & FAILURE RESULTS. I AM SENDING FORD A LETTER REQUESTING REIMBURSEMENT FOR A NON-WARRANTEABLE ITEM. *AK
TIRESFebruary 8, 2001
ORIGINAL EQUIPMENT, FIRESTONE WILDERNESS AT TIRES, P225/75R16 SIZE DOT#: VNHL. LEFT FRONT TIRE BLEWOUT AT HIGHWAY SPEEDS OF 65MPH, CAUSING VEHICLE TO SWERVE OFF ROAD. LEFT REAR TIRE BLEWOUT, CAUSING VEHICLE TO FLIP FOUR TIMES, RESULTING IN 2 PEOPLE RECEIVING MINOR INJURIES. VEHICLE WAS TOTALLED.*AK *SLC
Crash reported2 injury(ies)
NHTSA #880160SUSPENSIONFebruary 5, 2001
IT ADMITS NOISE FROM FRONT RIGHT WHEEL BETWEEN 0-30 MPH. HAS NOT CONTACTED DEALER YET. *AK
TIRESFebruary 5, 2001
TIRES BEGAN TO VIBRATE SUDDENLY AT 65 MPH ONE DAY. NO VISUAL PROBLEMS, BUT THE BALANCE MACHINE CHECKED OK. PROBLEMS PERSISTED. BOUGHT OTHER TIRES AND WANT PAYMENT FOR THE COST.*AK (DOT NUMBER: WZHL TIRESIZE: 235/75/R1R)
POWER TRAIN,VEHICLE SPEED CONTROLFebruary 2, 2001
ENGINE BEGAN TO RACE WHETHER THE CAR WAS WAITING FOR A LIGHT OR TRAVELING MAKING IT NECESSARY TO DEPRESS THE BRAKE PEDAL FORCEFULLY TO KEEP THE VEHICLE FROM SURGING AHEAD, WHILE WAITING AT A LIGHT THE CONSUMER HAD TO TURN THE VEHICLE OFF BECAUSE IT WAS RACING SO FORCEFULLY THE VEHICLE MAY HAVE HIT CROSSING PEDESTRIANS, THE OVERDRIVE INDICATOR WAS ILLUMINATED AND THE VEHICLE BEGAN SHIFTING ERRATICALLY, THE TRANSMISSION WAS REPLACED AND THE VEHICLE IS RACING AGAIN, POSSIBLY RELATED TO THE LINKAGES. NLM
POWER TRAIN,TIRESFebruary 2, 2001
THE DRIVELINE OF THE VEHICLE VIBRATED AT 60-70 MPH, CONSUMER PUT ON 15" WHEELS AND NEW TIRES WHICH STOPPED SOME OF THE VIBRATION, THE CONSUMER BELIEVES SOME OF THE VIBRATION WAS CAUSED BY THE TIRES AND SOME IS CAUSED BY THE DRIVELINE (FIRESTONE WILDERNESS AP P-255-70R-16). NLM
SUSPENSIONJanuary 31, 2001
WHILE TRAVELING NOTICED THAT FRONT WHEEL MADE LOUD NOISE. DEALER HAS BEEN CONTACED. PLEASE PROVIDE FURTHER INFORMATION.*AK
TIRESJanuary 26, 2001
CONSUMER TOOK FIRESTONE WILDERNESS TIRES P235/75R15 DOT VDHL TO FIRESTONE DEALER WHO FILLED OUT THE RECALL (00T005) REFUND FORM FOR CONSUMER, HOWEVER CONSUMER HAS NOT RECEIVED ANY REIMBURSEMENT FOR FAULTY TIRES. *SLC
AIR BAGSJanuary 22, 2001
VEHICLE INVOLVED IN A SIDE/REAR COLLISION, INCLUDING A ROLLOVER, AND BOTH AIR BAGS DID NOT DEPLOY. SPEED/IMPCAT WAS NOT DETERINED. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME.*AK
Crash reported
NHTSA #878739TIRESJanuary 19, 2001
MY TIRES APPEARED AS IF CATS HAD SCRATCHED THEM. THE SIDEWALLS OF THE TIRES WERE PEELING OFF. I RETURNED THESE TIRES AND HAVE JUST BEEN INFORMED THESE WERE NOT THE TIRE IN QUESTION. I WAS INFORMED THAT I WOULD NOT GET ANY MONEY BACK. THE TIRES IN QUESTION WERE OBVIOUSLY DANGEROUS. I, ALSO, JUST HAD A SET OF TWINS AND WANT ONLY THE SAFEST FOR MY CHILDREN. DOES IT TAKE SOMEONE TO GET KILLED TO GET REINBURSEMENT? I DID THE RIGHT THING BY GETTING THOSE TIRES OFF OF MY VEHICLE. PLEASE RESPOND AS SOON AS POSSIBLE.*AK (DOT NUMBER: VNCUIPX518 TIRESIZE: 255-70-16)
TIRESJanuary 16, 2001
THE TIRES HAVE BEEN REPLACED AS AN "OUT OF POCKET EXPENSE". THE REQUEST FOR REIMBURSEMENT WAS SENT 10/26/00. AS OF 1-16-01, BRIDGESTONE/FIRESTONE HAS NOT REFUNDED THE COST OF THE TIRES. NEITHER HAS THE COMPANY BEEN ABLE TO PROVIDE FURTHER INFORMATION RELATED TO WHEN THE REIMBURSEMENT WILL BE RENDERED. *AK (TIRESIZE: 235-75-15)( DOT NUMBER: TIRE SIZE: 235-75-15 )
TIRESJanuary 14, 2001
I DO HAVE THE WILDERNESS AT TIRES DESIGNATED WITH THE NUMBER P235/75R15. HOWEVER, I HAVE A DOT PLANT CODE OF W2, NOT VD. IN FIRESTONE'S VOLUNTARY RECALL, THEY ARE RECALLING THE WILDERNESS AT TIRES WITH THE VD DOT CODE ONLY. IN YOUR CUSTOMER ADVISORY DOCUMENT, YOU ARE GIVING A WARNING TO A WILDERNESS AT TIRES WITH A W2 DOT, ONLY THE SIZE ON THIS ONE ON YOUR DOCUMENT IS P235/7016. SO IT LOOKS LIKE TECHNICALLY, MY TIRES, THE WILDERNESS AT P235/75R15 WITH AT DOT OF W2 DO NOT QUALIFY FOR ANYTHING. BUT IN EVERYDAY REASONING, I DON'T SEE WHY MY TIRES ARE ANY LESS DANGEROUS AND SHOULD NOT BE OMITTED ON YOUR DOCUMENT. I DO CONTAIN A SET OF TIRES THAT CAME FROM A PLANT DESIGNATED W2 WHICH ALREADY HAS A PROBLEMATIC SET OF WILDERNESS AT TIRES. I DO CONTAIN A WILDERNESS TIRE SIZE OF A WILDERNESS AT THAT HAS BEEN DESIGNATED 'UNSAFE'. AFTER DOING SOME READING AND WATCHING SHOWS LIKE "DATELINE" ON MY OWN, I DON'T KNOW HOW YOU CAN GO TO ONE PLANT AND SAY 'THESE SET OF TIRES AT THIS SIZE ARE BAD BUT THESE SET OF TIRES WITH THE SAME SIZE AS THE TIRES THAT ARE BAD AT ANOTHER PLANT ARE ALRIGHT'. FIRESTONE SEEMS TO HAVE A QUALITY PROBLEM THAT AFFECTS ITS TIRES, PERIOD. I READ AN ARTICLE WRITTEN BY A GUY WHO HAS STUDIED THE FIRESTONE TIRES AND HE SAID THE CHEMICALS USED IN PRODUCING THE TIRES DON'T BOND WELL. THESE CHEMICALS WILL BE THE SAME IN EACH TIRE NO MATTER WHAT YOU LOOK AT. FIRESTONE CHOSE TO GET RID OF THE STEEL BELT AROUND THEIR TIRES WHICH MAKES TIRES MORE STURDY. AND WHO IS TO SAY THAT THE PLANT DESIGNATED W2 DOES NOT HAVE A QUALITY PROBLEM WITH ALL THE TIRES COMING OUT OF THE PLANT, AT LEAST IN THE TROUBLED WILDERNESS AT TIRE DIVISION? IF YOU HAVE SOME TYPE OF QUALITY PROCESS FOR ONE SIZE OF THE WILDERNESS AT THAT ISN'T GOOD, DON'T YOU THINK THAT SAME PROCESS COULD HAVE BEEN APPLIED TO THE SAME WILDERNESS AT TIRES OF A DIFFERENT SIZE?*AK
TIRESJanuary 11, 2001
A CHUNK OF TREAD CAME OFF THE TIRE EXPOSING THE STEEL CORDS ON THE FRONT RIGHT WHEEL, CONSUMER IMMEDIATELY REPLACED ALL FOUR TIRES (FIRESTONE P235/75R15), CONSUMER REQUESTED REIMBURSEMENT BUT WAS DENIED BECAUSE THE TIRES WERE PURCHASED FROM A COMPETITOR PRIOR TO APR 9, 2000. NLM
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLJanuary 10, 2001
WHILE DRIVING ABOUT 15 MPH TOUCHED GAS PEDAL AND VEHICLE ACCELERATED ON ITS OWN, AND PEDAL WENT TO FLOOR, WHERE CONSUMER PRESSED BRAKES PEDAL TO STOP, BUT DID NOT STOP UNTIL TURNED OFF IGNITION SWITCH. *AK THE VEHILCLE ACCELERATED ON ITS OWN THREE TIMES. *YH
TIRESJanuary 10, 2001
WHILE DRIVING, CONSUMER HEARD A POPPING NOISE, SHE PULLED VEHICLE OVER AND FOUND THE RIGHT REAR TIRE HAD EXPERIENCED TREAD SEPARATION, WHICH ALSO CAUSED DAMAGE TO THE VEHICLE, CONSUMER FEELS FIRESTONE SHOULD BE RESPONSIBLE FOR THE TIRES AND DAMAGES TO VEHICLE. *SLC
Crash reported
NHTSA #877946TIRESJanuary 10, 2001
CONSUMERS VEHICLE WAS EQUIPPED WITH FAULTY FIRESTONE WILDERNESS AT TIRES, THE INFORMATION ON THE WEBSITE WAS INCORRECT IN STATING TO LOOK NEAR THE "F" IN FIRESTONE, THE WEBSITE NEVER SAID TO LOOK ON THE INSIDE OF THE TIRE THEREFOR CONSUMER CONTINUE TO DRIVE THE VEHICLE, UPON LATER INSPECTION THE CONSUMER DID HAVE RECALLED TIRES DOT CODE VDHL. NLK
TIRESJanuary 10, 2001
CONSUMER BELIEVES THE TIRE RECALL LETTER WAS POORLY WRIITEN IN GIVING CONSUMER ADEQUATE DIRECTIONS ON HOW TO IDENTIFY THE DEFECTIVE TIRES, CONSUMER LOOKED TWICE FOR THE LETTERS "VDHL" BUT WAS UNABLE TO FIND THEM, IT WASN'T UNTIL TIRES ROTATION , FIVE MONTHS LATER, THAT THE CONSUMER WAS INFORMED THAT HE INDEED HAD THE RECALLED TIRES. NLM
SEAT BELTSJanuary 3, 2001
THERE IS A PROBLEM WITH THE SEATBELT LATCH. MY 9 YEAR OLD WAS PUTTING ON THE SEATBELT WHEN THE INTERNAL PARTS OF THE SEATBELT LATCH CAME OUT OF THE HOUSING. THE INTERNAL PARTS CAME OUT INTACT. IF I HAD BEEN IN AN ACCIDENT THE SEATBELT WOULD HAVE FAILED. THIS IS A SERIOUS SAFETY ISSUE AND FORD AND THEIR RESPECTIVE DEALERS FEEL IT ALSO IS A SERIOUS PROBLEM SINCE RATHER THAN FOCUSING ON ANYTHING ELSE, ALL THREE CALLS I RECIEVED, ONE FROM FORD MOTOR COMPANY AND TWO FROM RECOMENDED DEALERS ALL FOCUS ON THE SEATBELT. NO MENTION IS MADE OF THE OTHER PROBLEMS (UNTIL I BRING IT UP), BUT THEY WANT TO REPLACE THE SEATBELT IMMEDIATLY.*AK
TIRESJanuary 3, 2001
VEHICLE PUCHASED 10/27/99, AFTER VEHICLE WAS TAKEN TO ANOTHER DEALERSHIP TO CHECK A NOISE, OWNER WAS INFORMED THAT ALL FOUR TIRES WERE INCLUDED IN RECALL 00T-005, TIRES HAVE BEEN REPLACED. *CJ
POWER TRAINDecember 31, 2000
THIS EXPLORER IS EQUIPPED WITH AWD SYSTEM. DURING THE INCIDENT THE VEHICLE SPUN OUT ON ICE BUT THE 4WD DID NOT ENGAGE, SO THE FRONT WHEELS HAD NO TRUCTION. DUE TO THIS I COULD NOT REGAIN CONTROL BEFORE THE VEHICKLE SMASHED IN TI THE BERRIER AND FLIPPED OVER AND ROLLED 180 DEGRIES. THE VEHICLE IS A TOTAL LOSS.*AK
2 injury(ies)
NHTSA #738548TIRESDecember 27, 2000
FIRESTONE, WILDERNESS, P235/70R16, DOT- VN, ORIGINAL EQUIPMENT WITH 23198 MILES; LEFT REAR TREAD SEPARATION IN COLD WEATHER. *AK TIRES ARE NOT PART OF RECALL. *SLC
TIRESDecember 26, 2000
WHILE DRIVING, STARTED TO SLOW DOWN TO EXIT AND RIGHT REAR TIRE BLEWOUT. VEHICLE STARTED TO VIBRATE. PULLED OVER AND STOPPED TO CHECK TIRES, RIGHT REAR TIRE HAD LOST PART OFIT'S SIDEWALL AND TREAD HAD SEPARATED. REPLACED TIRE WITH A SPARE. STILL HAS ORIGINAL TIRE. FIRESTONE, WILDERNESS HT, P225/70R15 WITH 22,000 MILES.*AK *SLC
POWER TRAINDecember 26, 2000
THERES A NOISE COMING FROM FRONT DRIVER SIDE, IF YOU LOODK UNDER THE VEHICLE YOU CAN SEE WHERE THE AXLE AND TRANSMISSION HAVE BEEN RUBBING TOGETHER. ONCE THE VEHICLE IS WARMED UP THE NOISE SEEMS TO GO AWAY I SPOKE WITH ANOTHER EXPLORER OWNER WHO SAID HE IS HAVING THE SAME PROBLEM. WHEN TAKEN TO THE SHOP, THEY CAN'T SEEM TO FIND THE PROBLEM. *AK
TIRESDecember 18, 2000
CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES PRIOR TO RECALL 00T005, HOWEVER THE CONSUMER RECEIVED THE RECALL LETTER AND IS NOW REQUESTING REIMBURSEMENT. *SLC
TIRESDecember 18, 2000
FIRESTONE WILDERNESS AT TIRE P235/75R15 DOT W2HL1PY229 EXPERIENCED BLOWOUT, CONSUMER STATES THERE WAS A LOUD ROARING NOISE AND VEHICLE WAS VERY HARD TO STEER, TIRES WERE NOT PART OF RECALL AND CONSUMER IS REQUESTING REIMBURSEMENT, CONSUMER STATES THERE WAS PROPERTY DAMAGE. *SLC
TIRESDecember 14, 2000
FIRESTONE WILDERNESS AT TIRE (P235 75 R15) EXPERIENCED SIDEWALL BLOWOUT. *SLC
TIRESDecember 14, 2000
CONSUMERS TIRES ARE NOT INCLUDED IN RECALL 00T-005 ALTHOUGH THE TIRES ARE VISIBILY COMING APART AND THE TREADS ARE SEPARATING, CONSUMER REQUEST THAT FIRESTONE REPLACE TIRES. NLM
AIR BAGSDecember 14, 2000
CONSUMER RECIEVED AUTHORIZATION TO HAVE INSTALLATION OF AIR BAG ON-OFF SWITCHES FOR THE DRIVERS AND PASSENGER SIDE AIRBAGS, FORD DENIED REQUEST AND NOW CONSUMER WANTS AIR BAG DISCONNECTED. NLM
TIRESDecember 14, 2000
CONSUMERS TIRES ARE NOT INCLUDED IN RECALL 00T-005 ALTHOUGH THE TIRES ARE VISIBILY COMING APART AND THE TREADS ARE SEPARATING, CONSUMER REQUEST THAT FIRESTONE REPLACE TIRES. NLM
AIR BAGSDecember 14, 2000
CONSUMER RECIEVED AUTHORIZATION TO HAVE INSTALLATION OF AIR BAG ON-OFF SWITCHES FOR THE DRIVERS AND PASSENGER SIDE AIRBAGS, FORD DENIED REQUEST AND NOW CONSUMER WANTS AIR BAG DISCONNECTED. NLM
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLDecember 13, 2000
WHILE MERGING VEHICLE DID NOT RESPOND TO ACCELERATION. TRAVELING ABOUT 35 MPH VEHICLE EXIBITED A SLUGGISH ACCELERATION, AND THEN A SOUND THAT RESEMBLED A STICK SHIFT NOT CHANGING GEARS. PULLED OFF ROAD, TURNED OFF VEHICLE, AND RESTARTED AND PROCEEDED HOME. DROVE TO DEALER FOLLOWING DAY, AND DEALER SAID VEHICLE WAS SAFE TO DRIVE. HAS NOT SHUT OFF, BUT ONE TIME. HOWEVER, HAS SHOWN ACCELERATION PROBLEMS. RECALLS # 00V72000/ ELECTRONIC PROBLEMS99V062001/ CRUISE CONTROL CABLE FAILURE. *AK
ENGINE AND ENGINE COOLINGDecember 12, 2000
AT RANDOM TIMES ENGINE WILL NOT MAINTAIN IDLE SPEED WITHOUT PRESSURE ON ACCELERATOR. CONDITION CONTINUES FROM LESS THAN AN HOUR TO OVER A NUMBER OF DAYS. *AK
TIRESDecember 12, 2000
CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES DUE TO RECALL, HOWEVER IS STILL WAITING FOR REIMBURSEMENT. *SLC
TIRESDecember 9, 2000
THESE TIRES STARTED, THE SAME TYPE OF CRACKING AS DID THE 15"TIRES. WE WENT TO THE FORD DEALER AND TO A FIRESTONE DEALER, THE ONLY THING THEY KEPT TELLING US WAS THAT THE CRACKING WAS NORMAL.AND THAT THERE WASN'T ANYTHING THEY COULD DO , BECAUSE THEY WERE NOT THE TIRES BEING RECALLED. I TRAVEL @ 200 MILES A DAY, AND WE ALSO HAVE A, NOW 10 MO. OLD GRANDCHILD. WE PURCHASED SOME GOODYEAR TIRES FOR THE SAFEFTY OF OUR FAMILY AND FOT PEACE OF MIND. WE KEPT A CLOSE WATCH ON THE TIRES, AND THE CRACKS WHERE INCREASING IN SIZE. WE VIDEO TAPED THE TIRES AND HAVE IN ON TAPE. WE FEEL THAT FIRESTONE/ FORD, SHOULD REIMBURSE US FOR THE PRORATION OF THE PURCHASE OF THE NEW TIRES. AND WE FEEL THAT, NHTSA, SHOULD INVESTIGATE AND EXAMINE AND IF NEED BE RECALL THESE OTHER TIRES. THANK YOU, FEEL FREE TO CONTACT US, AND VEIW THE VIDEO TAPE. FRANK BOSZE E. *AK (DOT NUMBER: VNCU 1PX TIRESIZE: 255/70R/16)
TIRESDecember 9, 2000
THESE TIRES STARTED, THE SAME TYPE OF CRACKING AS DID THE 15"TIRES. WE WENT TO THE FORD DEALER AND TO A FIRESTONE DEALER, THE ONLY THING THEY KEPT TELLING US WAS THAT THE CRACKING WAS NORMAL.AND THAT THERE WASN'T ANYTHING THEY COULD DO , BECAUSE THEY WERE NOT THE TIRES BEING RECALLED. I TRAVEL @ 200 MILES A DAY, AND WE ALSO HAVE A, NOW 10 MO. OLD GRANDCHILD. WE PURCHASED SOME GOODYEAR TIRES FOR THE SAFEFTY OF OUR FAMILY AND FOT PEACE OF MIND. WE KEPT A CLOSE WATCH ON THE TIRES, AND THE CRACKS WHERE INCREASING IN SIZE. WE VIDEO TAPED THE TIRES AND HAVE IN ON TAPE. WE FEEL THAT FIRESTONE/ FORD, SHOULD REIMBURSE US FOR THE PRORATION OF THE PURCHASE OF THE NEW TIRES. AND WE FEEL THAT, NHTSA, SHOULD INVESTIGATE AND EXAMINE AND IF NEED BE RECALL THESE OTHER TIRES. THANK YOU, FEEL FREE TO CONTACT US, AND VEIW THE VIDEO TAPE. FRANK BOSZE E. *AK( DOT NUMBER: VNCU 1PX TIRE SIZE: 255/70R/16 )
VEHICLE SPEED CONTROLDecember 6, 2000
THROTTLE STICKS, HAS BEEN REPAIRED, AS WELL AS SPEED CONTROL RECALL COMPLETED/NO CRASH
TIRESDecember 4, 2000
FIRESTONE WILDERNESS AT TIRES (P255/70R16) EXPERIENCED CRACKING BETWEEN THE TREAD, THE CONSUMER IS REQUESTING REIMBURSEMENT EVEN THOUGH THEY ARE NOT INCLUDED IN THE RECALL. *SLC
TIRESDecember 4, 2000
CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES (P235/75R15) DOT# W2HL DUE TO SAFETY CONCERNS REGARDING THE TIRES, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
TIRESDecember 4, 2000
FIRESTONE WILDERNESS AT TIRES (P255/70R16) EXPERIENCED CRACKING BETWEEN THE TREAD, THE CONSUMER IS REQUESTING REIMBURSEMENT EVEN THOUGH THEY ARE NOT INCLUDED IN THE RECALL. *SLC
TIRESDecember 4, 2000
CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES (P235/75R15) DOT# W2HL DUE TO SAFETY CONCERNS REGARDING THE TIRES, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
TIRESDecember 1, 2000
WASHING RIMS OF VEHICLE & NOTICED THAT TIRES HAD CRACKS LOCATED WHERE TREAD MEETS SIDEWALL. CRACKS ARE ON ALL 4 TIRES. TOOK TO FIRESTONE RETAILER & HAD TIRES CHECKED THOROUGHLY. MECHANIC INDICATED TO GO TO ANOTHER FIRESTONE RETAILER. HAD NO MORE TIRES. WENT TO FORD & NO TIRES THERE FOR EXCHANGE. WENT TO ANOTHER TIRE RETAILER & INFORMED BY MECHANIC ALL THE TIRES ARE NORMAL. FIRESTONE, WILDERNESS AT, P265/70R17 WITH 15,000 MILES.*AK
SUSPENSIONNovember 30, 2000
I SAW THE RECALL ON EARLIER VEHICLES, BUT THE FORD DLR ON THIS REQUEST REPLACED THE FRONT END SUSPENSION ON MY TRUCK AFTER CLAIMING THEY HAD SEEN A LOT OF PROBLEMS LIKE THIS AND FORD CALLED IT AN "ENGINEERING FLAW". I AM HOPING THE NHTSA WILL REVIEW THIS PROBLEM AND EXPAND IT'S RECALL.
AIR BAGS,SEAT BELTSNovember 27, 2000
ON 11/24/00 I HIT A DEER GOING 45-50 MPH. MY AIR BAGS DID NOT DEPLOY AND THE DRIVER AND PASSENGER SEAT BELTS DID NOT LOCK. THE FRONT FENDER OF MY TRUCK IS CRACKED. THE LICENSE PLATE FLEW 100 HUNDRED FEET AS DID THE DEER. WINNER FORD SAID THAT THE IMPACT MAY NOT HAVE BEEN ENOUGH TO LOCK THE SEAT BELTS OR CAUSE THE AIR BAGS TO INFLATE. THIS WAS SAID WITHOUT LOOKING AT THE TRUCK. ON 11/26/00 I WAS BRINGING THE TRUCK TO WINNER FORD, THE TRUCK THEN SHUT OFF WHILE I WAS DRIVING IT. THE KEY WAS STILL IN THE IGNITION AND THE ENGINE WAS TURNING OVER AS IF IT WAS STILL ON. ON CLOSER INSPECTION IT WAS SEEN THAT YOU COULD SEE THE METAL BEHIND THE PLASTIC CASING. THERE WAS A GAP OF A 1/4 INCH OR MORE. THE TRUCK SHUT OFF 3 MORE TIMES ON MY WAY HOME. I HAVE ALREADY HAD THE ELECTRIC MODUAL CHANGED. THE FIRST TIME I WENT THEY TOLD ME IT HAD BEEN DONE, BUT IT WAS NOT. SO I HAD TO TAKE IT BACK A SECOND TIME AFTER MY WIPERS WERE MALFUNCTIONING. *AK
Crash reported
NHTSA #736882SUSPENSION,TIRESNovember 22, 2000
THE LEFT SIDE FRONT TIRE HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR, THE RIGHT SIDE FRONT TIRE HAS BEEN REPLACED ONCE DUE TO EXCESSIVE WEAR, THE VEHICLE HAS BEEN ALIGNED MANY TIMES TO CORRECT THE PROBLEM, HOWEVER THE TIRES STILL CONTINUE THE WEAR PATTERN, NO NAME OR SIZE OF TIRE WAS GIVEN, THE PROBLEM COULD BE THE TIRES OR THE SUSPENSION. *SLC
SUSPENSION,TIRESNovember 22, 2000
THE LEFT SIDE FRONT TIRE HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR, THE RIGHT SIDE FRONT TIRE HAS BEEN REPLACED ONCE DUE TO EXCESSIVE WEAR, THE VEHICLE HAS BEEN ALIGNED MANY TIMES TO CORRECT THE PROBLEM, HOWEVER THE TIRES STILL CONTINUE THE WEAR PATTERN, NO NAME OR SIZE OF TIRE WAS GIVEN, THE PROBLEM COULD BE THE TIRES OR THE SUSPENSION. *SLC
TIRESNovember 21, 2000
THE FIRESTONE TIRES ON THIS VEHICLE ARE INCLUDED IN RECALL 00T-005, HOWEVER THE CONSUMER IS STILL ON A WAITING LIST FOR REPLACEMENT TIRES, ONE OF THE TIRES CRACKED AND WAS REPLACED WITH THE SPARE TIRE. *SLC
TIRESNovember 20, 2000
CONSUMER REQUESTED REIMBURSEMENT FOR FAULTY TIRES BUT HAS NOT RECIEVED REFUND TO DATE, CONSUMER HAS SUBMITTED ALL ORIGINALS AND REQUIRED DOCUMENTATION BUT MANUFACTURER SAYS THEY DONT HAVE IT (FIRESTONE WILDERNESS AT). NLM
AIR BAGS,SEAT BELTSNovember 19, 2000
I WAS DRIVING ON A HIGHWAY WHEN A CAR ATTAMPTED TO CHANGE THE LANES AND HIT MY CAR. THE OTHER CAR WAS TURNED ACROSS MY LANE AND I HIT THE CAR WITH MY FRONT RIGHT SIDE, THEN MY CAR WAS PUSHED ONTO THE CONCRETE DIVIDER AND I HIT THE DIVIDER WITH MY FRONT LEFT SIDE, ALL WHEN TRAVELING ABOUT 60 MPH. THE PASSANGER SEAT BELT DIDN'T LOCK UP, AND MY WIFE WAS THROWN ON THE DASHBOARD. I ALSO HIT THE STEARING WHEEL WITH MY HEAD, AND BECAUSE I WEAR GLASSES I HAVE SOME FACIAL INJURIES. AT THE WHOLE TIME WHEN THE ACCIDEND OCCURED, NONE OF THE AIR BAGS HAD DEPLOYED.*AK
Crash reported3 injury(ies)
NHTSA #736553UNKNOWN OR OTHERNovember 19, 2000
FIVE WARRANTY WORK ORDERS AND FOUR RECALL (99S18, 00S04, 30382, 99S09) WORK ORDERS CAUSES CONCERNS WITH SAFETY AND MANUFACTURER QUALITY CONTROL. I HAVE WRITTEN FORD MOTOR COMPANY, AND HAVE NOT RECEIVED RESPONSE. PLEASE CONTACT ME WITH ANY QUESTIONS. NO SAFETY DEFECT MNENTIONED IN SUMMARY. *AK
TIRESNovember 17, 2000
TIRESIZE: 16 INCH, NO DOT NUMBER. INSUFFICIENT INFORMATION. *AK
SERVICE BRAKES, HYDRAULICNovember 16, 2000
EXTENDED STOPPING DISTANCE. CONSUMER NORMALLY TRAVELED AT 55-60MPH.NHTSA RECALL 99V123000/ MANUFACTURER'S RECALL 99S16. DEALER CHECKED FOR RECALL, THIS VEHICLE WASN'T INCLUDED ALTHOUGH IT HAD SAME DEFECT. *AK
ELECTRICAL SYSTEMNovember 16, 2000
INSTRUMENTS PANEL LIGHTS KEEP GOING OUT INTERMITTENTLY. VEHICLE BEEN IN DEALER SHOP ON FOUR OCCASIONS, AND STILL UNABLE TO LOCATE PROBLEM. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
SERVICE BRAKES, HYDRAULIC,TIRESNovember 16, 2000
TIRES: DEVELOPED A VIBRATION AS THOUGH THERE WAS A BUMP ON A TIRE ON THE VEHICLE. I HAD THIS CHECKED ON SEVERAL OCCASIONS AT THE DELERSHIP AND AT THE FIRESTONE STORE IN OUR AREA. THE DEALERSHIP TELLS ME EVERYTIME I TAKE IT IN THAT THE TIRES NEED ROTATED. THESE TIRES MUST HAVE BEEN ROTATED ON 10 DIFFERENT OCCASIONS BY EITHER MYSELF OR THE DEALERSHIP. THIS DOES NOT CHANGE THE BUMPING BUT DID SEEM TO ALTER THE ORIGINATION POINT OF THE VIBRATION. BRAKES: THE BRAKES CONTINUE TO SQUEEL AND ON TWO OCCASIONS FADED AS THOUGH THERE WERE NO BRAKES. THE DEALERSHIP STATES THEY CAN'T FIND THE PROBLEM. THIS WAS CHECKED SEVERAL TIMES. 4WD: THE COMPUTER WOULD THROW THE 4WD IN AND OUT OF OPERATION WHILE DRIVING DOWN THE ROAD AT ANY SPEED. AT FIRST THE DEALERSHIP COULD NOT FIND THE PROBLEM. LATER THEY DETERMINED THAT IT WAS THE COMPUTER. IT STILL APPEARS TO DO THIS ON OCCASION BUT IT IS DIFFICULT TO TELL WITH THE OTHER BUMPS AND VIBRATIONS CAUSED BY THE TIRES. BOTH THE DEALERSHIP AND FIRESTONE HAVE LOOKED AT THE TIRES WHICH STILL HAVE GOOD TREAD AND STATED THEY WERE FINE. ALL OF THESE HAVE BEEN PRESENT SINCE THE VEHICLE WAS NEW AND HAVE BEEN CHECKED ON NUMEROUS OCCASIONS THROUGHOUT OUR OWNERSHIP. THIS IS A LEASED VEHICLE. OTHERWISE IT WOULD BE GONE! *AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
SERVICE BRAKES, HYDRAULIC,TIRESNovember 16, 2000
TIRES: DEVELOPED A VIBRATION AS THOUGH THERE WAS A BUMP ON A TIRE ON THE VEHICLE. I HAD THIS CHECKED ON SEVERAL OCCASIONS AT THE DELERSHIP AND AT THE FIRESTONE STORE IN OUR AREA. THE DEALERSHIP TELLS ME EVERYTIME I TAKE IT IN THAT THE TIRES NEED ROTATED. THESE TIRES MUST HAVE BEEN ROTATED ON 10 DIFFERENT OCCASIONS BY EITHER MYSELF OR THE DEALERSHIP. THIS DOES NOT CHANGE THE BUMPING BUT DID SEEM TO ALTER THE ORIGINATION POINT OF THE VIBRATION. BRAKES: THE BRAKES CONTINUE TO SQUEEL AND ON TWO OCCASIONS FADED AS THOUGH THERE WERE NO BRAKES. THE DEALERSHIP STATES THEY CAN'T FIND THE PROBLEM. THIS WAS CHECKED SEVERAL TIMES. 4WD: THE COMPUTER WOULD THROW THE 4WD IN AND OUT OF OPERATION WHILE DRIVING DOWN THE ROAD AT ANY SPEED. AT FIRST THE DEALERSHIP COULD NOT FIND THE PROBLEM. LATER THEY DETERMINED THAT IT WAS THE COMPUTER. IT STILL APPEARS TO DO THIS ON OCCASION BUT IT IS DIFFICULT TO TELL WITH THE OTHER BUMPS AND VIBRATIONS CAUSED BY THE TIRES. BOTH THE DEALERSHIP AND FIRESTONE HAVE LOOKED AT THE TIRES WHICH STILL HAVE GOOD TREAD AND STATED THEY WERE FINE. ALL OF THESE HAVE BEEN PRESENT SINCE THE VEHICLE WAS NEW AND HAVE BEEN CHECKED ON NUMEROUS OCCASIONS THROUGHOUT OUR OWNERSHIP. THIS IS A LEASED VEHICLE. OTHERWISE IT WOULD BE GONE! *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL,TIRESNovember 15, 2000
COMING TO STOP , PULLING INTO PARKING SPACE, AND ABOUT TO APPLY BRAKES WHEN VEHICLE ACCELERATED/ SURGED FOWARD AT A HIGH RATE SPEED, CAUSING VEHICLE TO GO OVER CONCRETE PORCH ,KNOCKED OVER 6*6 POLE, AND HIT WALL OF RESTAURANT. DURING ACCELERATION CONSUMER SLAMMED ON BRAKES, BUT VEHICLE WOULD NOT STOP UNTIL 5-6 FEET LATER.*AK FIRESTONE WILDERNESS AT TIRES CAUSED TRAUBLE TO THE CONSUMER AND HAD TO BE REPLACED BY BF GOOD RICH TIRES. *YH
Crash reported
NHTSA #874999SUSPENSIONNovember 15, 2000
THE VEHICLE BECAME VERY UNSTABLE WHEN THE CONSUMER TURNED THE STEERING WHEEL TO THE RIGHT GRADUALLY. *MJS
EQUIPMENTNovember 13, 2000
TIRE INFLATION PRESSURE IS NOT CLEAR, FIRESTONE RECOMMANDS 30 PSI, 26 PSI IS LISTED ON COMPLIANCE STICKER, WHO SHOULD CONSUMER BELIEVE? *CJ
TIRESNovember 13, 2000
CONSUMERS FIRESTONE TIRE FAILED 5 MONTHS PRIOR TO RECALL 00T-005 CAUSING THE VEHICLE TO ROLLOVER 5-6 TIME, CONSUMER SUSTAINED SEPARATED SHOULDER AND LEFT HIP HEMATOMA. NLM
1 injury(ies)
NHTSA #557287TIRESNovember 9, 2000
FIRESTONE WILDERNESS AT TIRES (P255 70 R16) EXPERIENCE ROAD NOISE. *SLC
TIRESNovember 7, 2000
TIRE IS THE IN SPARE POSITION, ALL OTHER FIRESTONES WERE REPLACED WHEN I PURCHASED THE VEHICLE. SPARE IS FULL OF CRACKS AND WAS NEVER ON THE ROAD. IT IS NOT PART OF THE CURRENT RECALL.( DOT NUMBER: )
POWER TRAINNovember 6, 2000
WHILE TRAVELING DOWNHILL WITH NO ACCELERATION, ALLOWING THE ENGINE TO PROVIDE SOME BRAKING, THE CONSUMER NOTICED THERE WAS NO BRAKING FROM THE ENGINE AND THE TRANSMISSION WAS REPLACED, THE CONSUMER WAS NOT SATISFIED WITH THE REPAIR BECAUSE THE TRANSMISSION WAS REPLACED WITH A REBUILT ONE. NLM
VEHICLE SPEED CONTROLNovember 3, 2000
SEVERE HESITATION PROBLEMS WHEN ACCELERATOR PRESSED VEHICLE ALMOST STALLS OUT. *AK
TIRESNovember 3, 2000
HAD TIRES REPLACED WITH MICHELIN BRAND BECAUSE OF FIRESTONE RECALL. *JG
SUSPENSIONNovember 3, 2000
VEHICLE HAS BEEN SERVICED TWICE FOR A FRONT END ALIGNMENT WITHIN 20 DAYS OF EACH OTHER. *JG
SUSPENSIONNovember 3, 2000
VEHICLE HAS BEEN SERVICED TWICE FOR A FRONT END ALIGNMENT WITHIN 20 DAYS OF EACH OTHER. *JG
AIR BAGSNovember 2, 2000
AIRBAG LIGHT COMES ON. THERE IS AN ELECTRIC SHORT THAT'S SHUTS AIRBAG MODULE. WHICH MEANS AIRBAG WON'T DEPLOY UPON IMPACT. DEALER HAS TRIED LOTS OF REMEDIES,BUT NOTHING WORKS.*AK
TIRESNovember 1, 2000
FIRESTONE TIRE EXPERIENCED A FAILURE AND CONSUMER REQUESTED REIMBURSEMENT FOR THE TIRE AND THE DAMAGED WHEEL, FIRESTONE DENIED THE REQUEST SAYING THAT THE PURCHASE DATE WAS PRIOR TO JANUARY 1, 2000, HOWEVER THE CONSUMER SAYS THE PURCHASE DATE WASN'T UNTIL JULY 22, 2000. *SLC
TIRESNovember 1, 2000
FIRESTONE TIRE EXPERIENCED A FAILURE AND CONSUMER REQUESTED REIMBURSEMENT FOR THE TIRE AND THE DAMAGED WHEEL, FIRESTONE DENIED THE REQUEST SAYING THAT THE PURCHASE DATE WAS PRIOR TO JANUARY 1, 2000, HOWEVER THE CONSUMER SAYS THE PURCHASE DATE WASN'T UNTIL JULY 22, 2000. *SLC
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLOctober 30, 2000
SPEED CONTROL CABLE WAS REPLACED FOR RECALL 99V062000/ MANUFACTURER'S 99S09. AFTER VEHICLE CAME FROM DEALER ABS LIGHT CAME ON & STAYED ON. ABS LIGHT DIDN'T COME ON UNTIL SPEED CONTROL CABLE WAS REPLACED.*AK
TIRESOctober 30, 2000
VEHICLE PARKED. BEEN CHECKING TIRES EVERYDAY. NOTICE SLITS ALL AROUND THE TIRES NEAR THE TREAD & THE CASING. TIRES WERE MANUFACTURED IN CANADA. FIRESTONE WILDERNESS. *AK
TIRESOctober 27, 2000
PEE00 020; VEHICLE WAS IN SHOP FOR REPAIRS. MECHANIC STATED THAT ALL FOUR TIRES WERE SHOWING TREAD SEPARATION. LEFT FRONT TIRE WAS SHOWING MORE TREAD SEPARATION. ALSO, FIFTH TIRE HAD TREAD SEPARATION. THERE WAS NO INJURIES. *AK
TIRESOctober 27, 2000
I UNDERSTAND THAT THESE TIRES WERE NOT MADE AT THE DECAUTER PLANT,HOWERER, THE TIRES ARE SPLITTING AND SEPERATING AT THE LETTERS AND JUST ABOVE THE LETTERS THEY ARE CRACKING. THE LOCAL DEALER WAS THE ONE THAT BROUGHT THIS TO MY ATTENTION. I TRIED TO CONTACT THE MANUFACTOR BUT THE ADVISED ME THAT THEY COULD NOT HELP ME BECAUSE THE TIRES ARE NOT ON THE RECALL. MY WIFE DRIVES THIS TRUCK 100 MILES ROUND TRIP DAILY TO WORK AND I AM CONCERNED FOR HER SAFETY. PLEASE HELP US FOR WE DO NOT HAVE THE MONEY TO PURCHASE NEW TIRES AND FEEL THAT WE SHOULDN'T HAVE TO. THANKS ROBERT EDWARDS. *AK (DOT NUMBER: E4 02 7477 TIRESIZE: P235-75R15)
ELECTRICAL SYSTEMOctober 27, 2000
VEHICLE FAILS TO START ON OCCASION; RUNS ROUGH ON OCCASION.. *AK
WHEELSOctober 26, 2000
WHILE REPLACING FIRESTONE TIRES RECALL INDEPENDENT TIRE CENTER NOTICED THREE OUT OF FOUR ALUMINUM WHEELS WERE OUT OF ROUND AND UNABLE TO BALANCE THE TIRES. DEALER / MANUFACTURER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS OUT OF ITS WARRANTY, AND NOTHING WOULD BE DONE. PLEASE FILL FREE TO PROVIDE ANY FURTHER DETAILS. *K
TIRESOctober 26, 2000
WHILE TRAVELING 65MPH LEFT REAR TIRE BLEWOUT. PRIOR TO BLOWOUT, HEARD A PLUMP. LOST CONTROL OF VEHICLE & ENDED UP IN AN EMBANKMENT. THEN, SLID BETWEEN TWO TREES AFTER GOING AIR BORNE. AIR BAGS DEPLOYED. DRIVER SUFFERED FRACTURED WRIST. TIRE HAD A "V" SHAPE IN TIRE TREAD. VEHICLE DECLARED TOTALED.*AK
Crash reported1 injury(ies)
NHTSA #873965TIRESOctober 26, 2000
NO FAILURE YET BUT POOR HANDLING AND VISIBLE CRACKING. FIRESTONE DEALERS WILL NOT CERTIFY AS TO BEING SAFE, NOR WILL THEY REPLACE THE TIRES. I WILL REPLACE, BUT I WANT FIRESTONE TO PAY FOR MY NEW TIRES.*AK (TIRESIZE: 255/70/16)( DOT NUMBER: TIRE SIZE: 255/70/16 )
EXTERIOR LIGHTINGOctober 26, 2000
WHILE USING MY TURN SIGNALS TURNING LEFT I NOTICED THE FLASHER ON THE DASH HAD FROZEN AND THAT SMOKE WAS POURING OUT OF THE HAZARD FLASHER BUTTON AND ALSO OUT OF THE BASE OF THE TURN SIGNAL STEM. THIS CAN BE REPEATED ALMOST EVERY TIME I USE THE LEFT TURN SIGNAL. THE DEALSHIP WILL BE LOOKING AT IT ON 10/27/2000.*AK (DOT NUMBER: VDHL)
Fire reported
NHTSA #735228TIRESOctober 26, 2000
CONSUMER DEFECTIVE FIRESTONE TIRES CAUSED THE VEHICLES FRONT END TO SHAKE WHILE DRIVING AT HIGHWAY SPEEDS. NLM
WHEELSOctober 24, 2000
WHEN PUTTING ON NEW TIRES CONSUMER NOTICED THAT WHEN WHEELS WERE WELDED THEY WAS NOT DOWN GRINDED SMOOTHLY. CONSUMER COULD SEE WHEELS MOVE SIDE TO SIDE. ALSO, WHEELS WERE VIBRATING VIOLENTLY . PLEASE PROVIDE FURTHER INFORMATION.*AK
TIRESOctober 24, 2000
ONE OF THE TIRES BEGAN TO SPLIT NEAR THE TOP OF THE TIRE BY THE THREAD I HAD ALL OF MY TIRES REPLACED BEFORE THEY CAUSE ME AN ACCIDENT I HAD NO HELP FROM FIRESTONE AFTER I HAD TRIED TO GET THEM REPLACED AT DIFFERENT FIRESTONE, STORES AROUND TOWN, IF FIRESTONE NEW ABOUT THE DEFECT AS I THINK THEY DID YOU SHOULD DO SOMETHING ABOUT IT NOW IM HAVING PROBLEMS GETTING MY REINBURSEMENT FROM THE TIRES I BOUGHT AND I GOT A LETTER FROM FIRESTONE TRYING TO PUT THE BLAME OF THE ACCIDENTS ON FORD OR ON THE AMOUNT OF AIR IN THE TIRE OR THAT THEY MIGHT HAVE BEEN NOT PROPERLY FIXED AFTER A FLAT AND THATS WHY THERE HAVE BEEN SO MANY ACCIDENTS INVOLVING THERE TIRE .*AK (DOT NUMBER: VDHL1PX019 TIRESIZE: 235 75R15)
SUSPENSIONOctober 23, 2000
WHILE DRIVING 10- MPH , HAD STOPPED RAINING ABOUT 15 MINUTES EARLIER, VEHICLE HEADED TOWARDS THE HIGHWAY, AND SUDDENLY LOST CONTROL AND ROLLED OVER INTO AN EMBANKMENT. *AK
Crash reported
NHTSA #873558TIRESOctober 22, 2000
ON MONDAY OCT 16, 2000 I WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN THE RIGHT REAR TIRE BLEW OUT. I WAS IN THE FAR LEFT LANE TRAVELING APPROXIMATELY 56 MPH. WHEN I HEARD THE TIRE BLOW I IMMEDIATELY TOOK MY FOOT OFF THE ACCELERATOR PEDAL AND ALLOWED THE VEHICLE TO COAST TO ABOUT 30 MPH. THEN I PROCEEDED TO USE THE BRAKES AND CHANGE LANES TO THE RIGHT SO I COULD GET ONTO THE SHOULDER AND PUT THE SPARE TIRE ON THE VEHICLE. I AM SUPRISED I DIDN'T DAMAGE THE RIM BY DRIVING ON IT. FORTUNATLEY NO ONE WAS INJURED AND NO ACCIDENT RESULTED FROM THIS INCIDENT. THE NEXT MORNING I DROVE BY A FIRESTONE DEALER TO COMPLAIN BUT THEY WERE CLOSED SO I WENT TO BOB TURNER'S FORD COUNTRY AND HAD THEM REPLACE ALL THE TIRES ON THE VEHICLE. WHEN I CALLED FIRESTONE ON TUESDAY THE 17TH, I WAS TOLD THAT I EITHER HAD A FLAT TIRE OR A LOW TIRE AND THAT IS WHAT CAUSED THE BLOW OUT. I KNOW THAT IS NOT TRUE BECAUSE I CHECK THE AIR PRESSURE IN MY TIRES EVERY SUNDAY BECAUSE I TRAVEL APPROXIMATELY 40 MILES A DAY ON THE FREEWAY. AND THE TIRE SHOWS NO SIGNS OF A PUNCTURE WOUND. THE TIRE BLEW OUT ON THE SIDEWALL AND THERE IS NO DAMGE TO ANY PART OF THE TREAD AREA OR SURFACE AREA THAT WOULD BE IN CONTACT WITH THE ROAD. IT IS JUST MY OPINION, BUT I BELIEVE THIS WAS A TOTAL TIRE FAILURE AND THAT FIRESTONE SHOULD REIMBURSE ME FOR THE COST OF REPLACING THE TIRES. IT IS MY UNDERSTANDING THAT THESE TIRES ARE NOT CURRENTLY ON THE RECALL LIST, BUT I THINK THEY NEED TO BE INCLUDED IN THE INVESTIGATION AND RECALLED BEFORE MORE PEOPLE ARE INJURED OR KILLED. ALSO, IN AN EARLIER PART OF THIS FORM YOU ASKED FOR THE DOT CODE. IT IS VERY HARD TO READ ON THE TIRE, BUT I BELIEVE THAT WHAT I ENTERED IS CORRECT. IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME AT THE NUMBERS OR E-MAIL ADDRESS LISTED ABOVE IN THIS FORM. THANK YOU. AL PETROVA (DOT NUMBER: VNCU TIRESIZE: P255/70R16)
SUSPENSIONOctober 21, 2000
WHEN I HAD THE FIRESTONE TIRES REPLACED, THE MECHANOC SHOWED ME THE SHOCKS-THE DRIVER SIDE REAR WAS BADLY DAMAGED, THE PASSENGER REAR WAS DAMAGED, BUT NOT AS BAD AS THE DRIVER SIDE. THE FRONT SHOCKS WERE NOT DAMAGED. INTERESTING THAT (A)FORD EXPLORER(B)REAR LEFT SHOCK COMPLETELY BLOWN (C)REAR PASSENGER SHOCK DAMAGED BUT NOT AS BAD AS DRIVER SIDE (D)FRONT SHOCKS NOT DAMAGED (E)I BELIEVE THERE HAVE BEEN MORE PROBLEMS WITH FORD EXPLORER FIRESSTONE TIRES ON THE DRIVER SIDE REAR THAN ANY OTHER LOCATION. DESIGN DEFECT BY FORD?
TIRESOctober 20, 2000
BELT AND TREAD SEPARATION NOTED WHILE REFUELING. REPLACED TIRE. NO RESPONSE FROM FORD OR FIRESTONE ON DEFECTIVE TIRE. (DOT NUMBER: VNDL1PX239 TIRESIZE: P255/70R16)
TIRESOctober 20, 2000
WHEN I INSPECTED MY TIRES IN RESPONSE TO THE FIRESTONE ISSUE, I FOUND THAT ALL FOUR TIRES PLUS THE SPARE WERE CRACKED AT THE INTERSECTION OF THE SIDEWALL AND THE TREAD...ALL THE WAY AROUND THE TIRE. FIRESTONE REPLACED THESE TIRES WITH THE SAME MAKE FOR NO COST UNDER THE WARRANTY. SO FAR, NO PROBLEM WITH THE NEW TIRES, WHICH WERE INSTALLED ON OCTOBER 13, 2000. (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
SERVICE BRAKES, HYDRAULICOctober 20, 2000
NO SUMMARY
Crash reported
NHTSA #734819TIRESOctober 20, 2000
FIRESTONE WILDERNESS AT TIRES EXPERIENCED TREAD SEPARATION AND BLOWOUT WHILE DRIVING, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
TIRESOctober 20, 2000
CONSUMER WAS UNABLE TO HAVE FIRESTONE TIRES REPLACED IN A TIMELY MANNER AND PURCHASED FIVE NEW TIRES FROM A COMPETITOR, CONSUMER REQUEST RIMBURSEMENT. NLM
TIRESOctober 20, 2000
CONSUMER REPLACED TIRES PRIOR TO RECALL NOTICE 00T-005 AND REQUEST REIMBURSEMENT. NLM
ELECTRICAL SYSTEMOctober 19, 2000
WHEN I ENTERED MY TRUCK I SMELL A SULFUR BURNING SMELL, WHEN I STARTED THE TRUCK I NOTICED THE INTERIOR DOME LIGHT LIT AND SMOKE POURING OUT OF THE SOCKET ASSEMBLY.
TIRESOctober 19, 2000
WHILE DRIVING ONE OF THE TIRES SPLIT IN THE SIDEWALL, CONSUMER WAS ON A WAITING LIST BUT DECIDED TO REPLACED ALL FOUR RECALLED TIRES AND SPARE WITH A DIFFERENT BRAND BECAUSE THE DEMAND FOR THAT TIRE WAS SO HIGH THAT THE INVENTORY IN HER CITY WAS LOW, CONSUMER REQUEST REIMBURSEMENT FOR ALL FIVE TIRES. NLM
TIRESOctober 19, 2000
WHILE DRIVING ONE OF THE TIRES SPLIT IN THE SIDEWALL, CONSUMER WAS ON A WAITING LIST BUT DECIDED TO REPLACED ALL FOUR RECALLED TIRES AND SPARE WITH A DIFFERENT BRAND BECAUSE THE DEMAND FOR THAT TIRE WAS SO HIGH THAT THE INVENTORY IN HER CITY WAS LOW, CONSUMER REQUEST REIMBURSEMENT FOR ALL FIVE TIRES. NLM
WHEELSOctober 18, 2000
RIM HAS A MANUFACTURER DEFECT THAT CAUSES AIR PRESSURE TO LOWER AFTER A LONG DRIVE, AND RIMS GETTING HOT. LEAK WOULD START AFTER PARKING DUE TO HEATED RIM. DEALER HAS BEEN CONTACTED.*AK
STRUCTUREOctober 18, 2000
CONSUMER WENT TO OPEN DRIVER'S SIDE LIFTGATE, AND IT HAS TORN THROUGH THE METAL. THEN, ON THE PASSENGER'S SIDE IT BEGAN TO DO THE SAME THING. DEALERSHIP WAS AWARE OF PROBLEM.*AK
TIRESOctober 18, 2000
PE00 020; CONSUMER WAS TRAVELING ABOUT 50MPH ON HIGHWAY AND IT WAS RAINING , HE LOST CONTROL OF VEHICLE AND HIT AN ENBANKMENT. VEHICLE ROLLED OVER THREE TIMES AND LANDED INTO THE WATER. FRONT DRIVER'S SIDE TIRE TREAD HAD SEPARATED FROM WHEEL. THERE WERE NO INJURIES. FORD HAS BEEN NOTIFIED FOUR TIMES. TIRES WERE FIRESTONE, WILDERNESS#,16INCH TIRES.*AK THE VEHICLE WAS TOTALLED. *YH
Crash reported2 injury(ies)
NHTSA #873346TIRESOctober 18, 2000
ORIGINAL FIRESTONE ATX TIRES ON VEHICLE , FORD EXPLORER 1999, P23575R15. DRIVER'S SIDE FRONT TIRE BLEWOUT AT 75 MPH, TREAD SEPARATED, AND CONSUMER HAD TO RIDE ON THE WHEEL. FIRESTONE REFUSED TO PAY FOR THE TIRE AND WHEEL REPLACEMENT.*AK DOT # VOHL1PY498. *SLC
TIRESOctober 18, 2000
FIRESTONE WILDERNESS AT TIRES P255/70R16, DOT VNCU, HAVE SLITS ON THEM, CONSUMER COULD SEE TIRE FABRIC FROM INSIDE THE SIDEWALL, THE SLITS UN VERTICALLY UP THE SIDEWALL TOWARD THE TREAD. *SLC
POWER TRAIN,TIRESOctober 17, 2000
THIS 99 FORD EXPLORER HAS HAD MULTIPLE PROBLEMS, AS LISTED. CONTACTED MANUFACTURER, THEY DIRECTED ME BACK TO THE DEALER. THIS IS THE MOST UNRELIABLE VEHICLE I HAVE EVER OWNED, AND IT'S ONLY 18 MONTHS OLD. *AK (TIRESIZE: P23575R15)( DOT NUMBER: TIRE SIZE: P23575R15 )
SERVICE BRAKES, HYDRAULICOctober 15, 2000
NO SUMMARY
Crash reported
NHTSA #734380TIRESOctober 12, 2000
CONSUMER'S FRONT AND REAR LEFT TIRES BLEW OUT, CAUSING HIM TO FLIP 5 TIMES, ENDING UPSIDE DOWN IN A CANAL, BREAKING NOISE AND BURSTING HEAD OPEN.*AK
Crash reported1 injury(ies)
NHTSA #872907ELECTRICAL SYSTEM,TIRESOctober 12, 2000
MY FAMILY AND I ARE AFRAID TO RIDE IN THIS VEHICLE. (DOT NUMBER: VD TIRESIZE: 235/75/R15)
TIRESOctober 12, 2000
I HAVE A 99 FORD EXPLORER WITH THE 235 75R15 WILDERNESS AT TIRES. THE DOT CODE IS FROM WILSON NC NOT THE DECATUR PLANT. HOWEVER, I HAVE NUMEROUS CUTS ON THE SIDEWALL BELOW THE TREAD AND ABOVE THE LETTERING. IF YOU WILL REVIEW YOUR DATABASE, THERE ARE AT LEAST 46 COMPLAINTS OF TIRE PROBLEMS (I.E. CUTS, BLOWOUTS, BUBBLES, ETC) FROM THE WILSON PLANT WITH THE 235 75 R15 WILDERNESS AT TIRES. THIS DOES NOT INCLUDE THE HUNDREDS OF 235 75R 15 LISTINGS, WHERE THE TIRES WERE NOT PROPERLY IDENTIFIED WITHIN YOUR DATABASE. THE NUMBER COULD BE HIGHER. FIRESTONE SAYS THE CUTS ARE DUE TO OZONE. ALTHOUGH THE TIRES ON MY SUV ARE NOT ON RECALL, I HAVE REPLACED THEM AND WILL HOLD THEM IN CASE THE RECALL IS WIDENED. HOPEFULLY SOMEDAY IT WILL BE. (DOT NUMBER: WH2L TIRESIZE: 23575R15)
TIRESOctober 11, 2000
REAR LEFT TIRE BLOW OUT.*AK (DOT NUMBER: W2H TIRESIZE: 235/75R/15)
TIRESOctober 10, 2000
NOISY FIRESTONE WILDERNESS AT TIRES WERE REPLACED UNDER RECALL 00T005, CONSUMER WAS NOT SATISFIED WITH THE REPLACEMENT TIRES AS THEY WERE NOT THE SAME QUALITY OF THE TIRES BEING REPLACED. *SLC
TIRESOctober 9, 2000
I HAVE THE WILDERNESS AT P235/75R15 TIRES ON MY 1999 FORD EXPLORER; HOWEVER, THEY ARE NOT THE ONES THAT WERE MADE AT THE DECAUTER, IL PLANT. WHAT ARE WE SUPPOSE TO DO? WE HAVE THE EXACT TIRE THAT IS BEING RECALLED, EXCEPT IT WAS MADE AT A DIFFERENT PLANT. ALL TIRES SHOULD BE RECALLED. PLEASE CONTACT ME TO DISCUSS. (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESOctober 9, 2000
VEHICLE TAKEN TO DEALER FOR TIRES TO BE INSPECTED, AND WAS INFORMED OF TWO CUTS AROUND THE SIDEWALL.TIRE WAS NOT PART OF RECALL. MOUNTED ON A 1999 FORD, EXPLORER; ORIGINAL EQUIPMENT, P235/75R15, DOT# W2HL. CONSUMER PAID FOR ANOTHER TIRE. TIRE IS AVAILABLE FOR ANALYSIS. PLEASE FEEL FREE TO PROVIDE FURTHER DETAILS. *AK *SLC
TIRESOctober 7, 2000
THE TREAD COMPLETELY CAME OFF THE TIRE. BECAUSE THE RV HAS 2 REAR TIRES, WHEN THIS DEFECTIVE ONE DE-TREADED, THE OTHER TIRE COMPENSATED FOR IT. (DOT NUMBER: VD1L 1XD TIRESIZE: LT22575R16)
TIRESOctober 7, 2000
THE TREAD COMPLETELY CAME OFF THE TIRE. BECAUSE THE RV HAS 2 REAR TIRES, WHEN THIS DEFECTIVE ONE DE-TREADED, THE OTHER TIRE COMPENSATED FOR IT.( DOT NUMBER: VD1L 1XD TIRE SIZE: LT22575R16 )
TIRESOctober 6, 2000
WHEN INSPECTING THESE TIRES I FOUND SMALL CRACKS IN THE SIDEWALL AND AN OBVIOUS SPLIT IN THE VICINITY OF WHERE THE SIDEWALL AND TREAD MEET. I HAVE HAD THEM INSPECTED AT A FIRESTONE DEALER WHO, AFTER ONLY LOOKING AT THE SIZE, SAID THEY WERE FINE. HE WOULD NOT PROVIDE ANYTHING IN WRITING STATING MY TIRES WERE SAFE OR ROAD WORTHY. I HAVE CONTACTED FORD AND FIRESTONE NUMEROUS TIMES WITH NO SATISFACTION. THESE TIRES WERE MANUFACTURED IN THE DECATUR PLANT. I STRONGLY FEEL THESE TIRES SHOULD BE INCLUDED IN THE RECALL. THESE TIRES HAVE NOT FAILED (BLOWN OUT) YET, HOWEVER I BELIEVE IT IS ONLY A MATTER OF TIME. I STRONLY URGE THE NHTSA TO RECALL THESE TIRES BEFORE THESE INDICATIONS OF EMINENT FAILURE LEAD TO A BLOW OUT AND THE LOSS OF MORE LIFE...NAMELY A MEMBER OF MY FAMILY.*AK (DOT NUMBER: VD TIRESIZE: 25570R16)
SUSPENSIONOctober 6, 2000
FROM NEW WE HAVE COMPLAINED ABOUT THE CAR WANDERING AT FREEWAY SPEEDS, IT FEELS LIKE YOU HAVE LIMITED CONTROL OF THE CAR. ALSO THERE IS A VIBRATION ON THE STEERING AS IF THE WHEELS ARE UNBALANCED. THE PROBLEM ACTUALLY GOT WORSE AFTER THE TIRES WHERE REPLACED AS MY CAR WAS ONE OF THE CARS WHICH HAD THE RECALLED FIRESTONE TIRES ON IT. ITS BEEN TO THE DEALER ON 4 OCCASIONS AND THEY CANNOT SOLVE THE PROBLEM, THEY ARE NOW CALLING IN THE FORD ENGINEERS TO TRY AND SOLVE THE PROBLEM. WE HAVE ALSO HAD A SUSPENSION SQUEEK WHICH OCCURS WHEN YOU ARE DRIVING NORMALLY AND ALSO ON BUMPY ROADS.THE CAR HAS BEEN IN 4 TIMES AS WELL AND THE DEALERS HAVE JUST LUBED THE SUSPENSION, THE SQUEEK IS BACK AFTER A DAY OR SO, THE DEALERS ALSO CANNOT SOLVE THE PROBLEM, AND FIND SOME LOVELY EXCUSES AS TO WHY THERE IS A SQUEEK IE AFTER MARKET RUNNING BOARDS. THE FRONT BRAKES HAD A VIBRATION AND THE DEALER FOUND THE ROTORS OUT OF ROUND AND SKIMMED THEM. WHEN I QUERIED WHY THEY DID NOT REPLACE THE ROTORS, I WAS INFORMED IT WAS NORMAL FOR ROTORS TO GO OUT OF ROUND,THIS HAS NEVER HAPPENED ON ANY OF MY OTHER CARS SO I FIND THIS A POOR EXCUSE. THERE HAVE BEEN OTHER PROBLEMS AS WELL WITH THIS CAR AND I FEEL THE DEALERS HAVE HAD ENOUGH ATTEMPTS TO REPAIR THE CAR,AND ITS TIME FOR FORD TO TAKE THIS CAR BACK AND GIVE ME A NEW ONE,OR REFUND ME MY MONEY SO THAT I CAN GO AND PURCHASE SOMETHING ELSE.I BOUGHT A NEW CAR SO THAT I WOULD NOT HAVE TO WORRY ABOUT BRAKE DOWNS ECT AND BECAUSE NEW CARS ARE SUPPOSED TO BE SAFER. THIS IS NOT THE CASE WITH THIS FORD EXPLORER.
PARKING BRAKEOctober 5, 2000
ONE WHEEL EMERGENCY BRAKE DESIGN ISN'T SUFFICIENT TO HOLD ON STEEP HILLS. *SLC
STRUCTUREOctober 5, 2000
FRONT BUMPER IS MADE WITH FLIMSY PLASTIC. *SLC
PARKING BRAKEOctober 5, 2000
ONE WHEEL EMERGENCY BRAKE DESIGN ISN'T SUFFICIENT TO HOLD ON STEEP HILLS. *SLC
STRUCTUREOctober 5, 2000
FRONT BUMPER IS MADE WITH FLIMSY PLASTIC. *SLC
AIR BAGSOctober 4, 2000
INTERMITTENTLY AIRBAG SENSOR LIGHT WILL STAY ILLUMINATED WHILE VEHICLE IS IN MOTION. DEALER HAS ATTEMPTED TO REPAIR VEHICLE SEVERAL TIMES.*AK THE VEHICLE HAS BEEN SERVICED 7 TIMES FOR THE SAME PROBLEM. THE OWNER IS WORRIED THAT THE AIR BAG MAY DEPLOY ANYTIME OR MAY NOT DEPLOY DURING ACCIDENT. *YH
TIRESOctober 4, 2000
MY FORD HAS THE WILDERNESS AT P255/70R16 TIRES ON IT. AFTER DOWNLOADING YOUR DATABASE - I AM AFRAID TO DRIVE MY VEHICLE. I HAVE TWO SMALL CHILDREN AND AFTER READING YOUR DATABASE, I COUNTED AT LEAST 100 INCIDENTS ON THAT REPORT INVOLVING THE P255/70R16 TIRES. ARE THEY GOING TO BE PUT ON THE ADVISORY PAGE? I JUST BOUGHT THIS TRUCK (USED) I THOUGHT IT WAS MY DREAM TRUCK AND I CAN NOT EVEN DRIVE IT. I CAN'T AFFORD NEW TIRES NOW - EVEN PRORATED. IS THEIR ANY AVENUE FOR ME? THE DOT # STARTS WITH A 'W2' SAME AS THE P235/70R16 ADVISORY, DOES THAT HELP ME OUT ANY? WILL THEIR BE AN UPDATE?
TIRESOctober 4, 2000
PE-00-020 - TIRE SIZE P23575R15, DOT NUMBER NOT AVAILABLE. TIRES WERE REPLACED UNDER FIRESTONE RECALL, TIRES HAD LESS THEN 100 MILES ON THEM. WHEN DRIVING ON THE HIGHWAY AT 50 MPH, RIGHT PASSENGER'S SIDE REAR TIRE SUDDENLY DEFLATED WITHOUT PRIOR WARNING WHICH CAUSED DRIVER TO LOSE CONTROL. TIRE WAS INSPECTED, AND WAS DETERMINED THAT TIRE WAS DEVELOPING CRACKS/STARTED TO SEPARATE AT SIDEWALL. TIRES WERE REPLACED AT ROCHESTER AUTO IN WEBSTER NEW YORK 716-787-1700. *AK *SLC
TIRESOctober 3, 2000
CONSUMER, AT OWN EXPENSE, REPLACED RECALLED FIRESTONE TIRES DUE TO DEALER NOT HAVING TIRES IN STOCK AND WANTS FULL REIMBURSEMENT FOR REPLACEMENT. *SLC
TIRESOctober 3, 2000
CONSUMER, AT OWN EXPENSE, REPLACED RECALLED FIRESTONE TIRES DUE TO DEALER NOT HAVING TIRES IN STOCK AND WANTS FULL REIMBURSEMENT FOR REPLACEMENT. *SLC
TIRESOctober 3, 2000
FIRESTONE WILDERNESS AT TIRE EXPERIENCED TREAD SEPARATION, CONSUMER WANTS REIMBURSEMENT. *SLC
TIRESOctober 3, 2000
FIRESTONE WILDERNESS TIRE EXPERIENCED BLOWOUT, CONSUMER WANTS REIMBURSEMENT FOR BLOWOUT TIRE PRIOR TO RECALL AND FOR TIRES HE REPLACED AFTER RECALL 00T005. *SLC
TIRESOctober 3, 2000
FIRESTONE WILDERNESS AT TIRES EXPERIENCED BLOWOUT, CONSUMER WANTS REIMBURSEMENT. *SLC
TIRESOctober 3, 2000
FIRESTONE TIRES WERE CUPPING CAUSING VIBRATION IN THE STEERING, EXCESSIVE NOISE AND ROUGH RIDE, CONSUMER TIRES ARE NOT INCLUDED IN THE RECALL BUT HE BELIEVES THEY SHOULD BE. NLM
TIRESOctober 3, 2000
FIRESTONE WILDERNESS TIRE EXPERIENCED BLOWOUT, CONSUMER WANTS REIMBURSEMENT FOR BLOWOUT TIRE PRIOR TO RECALL AND FOR TIRES HE REPLACED AFTER RECALL 00T005. *SLC
TIRESOctober 3, 2000
PE00-020; ORIGINAL EQUIPMENT ON FORD, EXPLORER, 1999, P23575R16, DOT W2HL WITH 23000 MILES. FRONT RIGHT TIRE HAS DEVELOPED TWO PIN HOLES ON THE OUTER WALL, CAUSING A SLOW LEAK. *AK
VISIBILITY,SEAT BELTSOctober 2, 2000
DRIVER SIDE REAR SEAT BELT WILL NOT EXTEND FROM THE HOUSING MECHANISM, CAUSING SEAT BELT TO BE INOPERABLE. ALSO, DRIVER AND PASSENGER SIDE SEAT BELTS DO NOT LATCH IN THE BUCKLE HOUSING MECHANISM, CAUSING BELT TO BECOME INOPERABLE. ALSO, EXPERIENCED A PROBLEM WITH WINDSHIELD WIPERS; WHEN DRIVING IN RAINY WEATHER CONDITIONS, WINDSHIELD WIPERS STOP WORKING, CAUSING POOR DRIVER'S VISIBILITY. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
TIRESOctober 2, 2000
CRACKS HAVE DEVELOPED AT THE ROOT OF TREADS ON ALL FOUR TIRES. I HAVE SENT TWO E-MAILS TO FIRESTONE AND THEY HAVE NOT RESPONDED TO MY SPECIFIC CONCERNS. LOCAL FIRESTONE DEALERS HAVE TOLD ME THE TIRES ARE SAFE. UNDER THE CURRENT CIRCUMSTANCES WITH FIRESTONE, I DO NOT FEEL SAFE DRIVING WITH THESE TIRES. (DOT NUMBER: VNCU1PX TIRESIZE: P255/70R16)
TIRESOctober 2, 2000
FIRESTONE TIRES WERE INCLUDED IN RECALL 00T005, CONSUMER ONLY GOT PART OF THE REIMBURSEMENT AND WANTS THE DIFFERENCE. *SLC
TIRESOctober 2, 2000
FIRESTONE TIRES WERE INCLUDED IN RECALL 007005, CONSUMER PURCHASED TIRES DUE TO THE LENGTHY WAIT FOR REPLACEMENT TIRES, CONSUMER REQUESTS FULL REIMBURSEMENT. *SLC
TIRESOctober 2, 2000
FIRESTONE TIRES, INCLUDED IN RECALL 00T005, EXPERIENCED CRACKING, CONSUMER REPLACED TIRES DUE TO BEING PUT ON A WAITING LIST AND REQUESTS FULL REIMBURSEMENT. *SLC
TIRESOctober 2, 2000
THE CONSUMER HAD TWO LEASED VEHICLE WITH FIRESTONE TIRES, ONE OF THE VEHICLE'S TIRES WERE REPLACED WITH GOODYEAR TIRES, THE OTHER VEHICLE'S TIRES WERE REPLACED WITH FIRESTONE WILDERNESS AT III WHICH WERE MADE IN DECATUR, THE CONSUMER DOES NOT WANT THESE TIRES AND WANTS THEM REPLACED (WILDERNESS AT III). NLM
STEERING,TIRESOctober 1, 2000
WHILE DRIVING ON HIGHWAY, STEERING BECAME WOBBLY & I PULLED OVER. THE TIRE COLLAPSED JUST AS I REACHED SIDE OF HIGHWAY. WIFE AND INFANT WERE PASSENGERS. CALLED AAA & ASSISTED BY PASSING PATROL CAR. BROUGHT THE TIRE TO FIRESTONE DEALER IN NATICK, MA WHO *REFUSED* TO REPLACE THE TIRE FOR FREE AND TOLD ME I MUST HAVE DRIVEN OVER SOMETHING. I TRADED IN THE FORD SIX MONTHS LATER FOR A LEXUS. *AK( DOT NUMBER: )
TIRESOctober 1, 2000
CONTACTED AND FORD AND FIRESTONE AND WAS TOLD SINCE MY TIRES ARE NOT PART OF THE RECALLED TIRES, THERE WAS NOTHING THEY COULD DO. AT MY LAST MAINTENANCE CHECK, MY TIRES WERE ROTATED SO THAT THE BAD TIRE (AS PROVEN BY A COMPUTER PRINT-OUT) IS NOW ON THE REAR PASSENGER SIDE. (DOT NUMBER: W2HLIPY398 TIRESIZE: P235/75R15)
TIRESSeptember 30, 2000
HAD THE ORIGINAL VDHL RECALLED TIRES REPLACED AND NOW THE NEW TIRES ARE ALREADY STARTING TO VIBRATE/WOBBLE AT SPEEDS GREATER THEN 40 MPH. I AM REALLY CONCERNED ABOUT THESE TIRES AS THE OLD SET THAT I HAD THAT WERE RECALLED WERE DOING THE SAME THING BEFORE I HAD THEM REPLACED. THE NEW ONES NOW WITH ABOUT 1500 MILES ON THEN ARE STARTING TO DO THE SAME THING. I HAD THE VEHICAL INSPECTED AND NO PROBLEMS SUCH AS BALANCING OR ALIGNMENT WAS NEEDED AS WELL AS NO OTHER PROBLEMS WITH THE CAR. (DOT NUMBER: W2HL TIRESIZE: 15)
TIRESSeptember 30, 2000
WHY HAS THE WILDERNESS AT 16 IN TIRES MADE IN THE SAME FACTORY AS THE 15 IN. ONES NOT BEEN RECALLED? HOW CAN ONE IN. DIFFERENCE IN SIZE MAKE THEM SAFE? FORD EXPLORERS WITH THE EDDIE BAUER PACKAGE ALL COME EQUIPED WITH 16 IN. FIRESTONE TIRES. PLEASE LOOK INTO THE PROBLEM! THANK YOU. *AK (DOT NUMBER: VDCUIPX129 TIRESIZE: 255/70R16)
SEAT BELTSSeptember 29, 2000
CONSUMER WAS INVOLVED IN A FRONTAL COLLISION IN WHICH THE DRIVER SEAT BELT DID NOT LOCK UP UPON IMPACT. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash reported
NHTSA #871884TIRESSeptember 29, 2000
CONSUMER HAD RECALLED FIRESTONE WILDERNESS TIRES REPLACED, CONSUMER UNHAPPY BECAUSE THEY HAD TO PURCHASE A MORE EXPENSIVE TIRE BECAUSE THEY WERE THEY ONLY ONES LEFT IN STOCK, HOWEVER THE DEALER ONLY HAD THREE TIRE AND THE CONSUMER HAD TO DRIVE 40 MILES TO PICK UP TWO ADDITIONAL TIRES FROM ANOTHER LOCATION, CONSUMER SPEND $214. OUT OF POCKET FOR REPLACEMENT TIRES AND WANTS TO BE REIMBURSED. NLM
TIRESSeptember 27, 2000
THREE OF OUR TIRES WERE 069'S, THE FOURTH WAS A 169. ALL FOUR TIRES WERE SEPARATING SEVERLY. YOU COULD PUT A DIME IN THE SEPARATION ON ALL FOUR TIRES. TWO FORD DEALERS SAID WE HAD SERIOUS PROBLEM, BUT 16" NOT ON RECALL LIST. HUNTINGTON FORD SENT US TO BELLE TIRE, WHO AGREED WE HAD SERIOUS PROBLEM. THEY CALLED FIRESTONE, AND OVER THE PHONE THEY CALLED IT "WEATHER CHECKING" AND GAVE US FOUR NEW TIRES FOR ONLY $79. WE'RE NOT CONCERNED ABOUT THE MONEY, BUT WE ARE CONCERNED ABOUT OUR SAFETY, AND EVERYONE ELSE WHO HAS BAD TIRES. BELLE SAID IT DIDN'T LOOK LIKE "WEATHER CHECKING". I FEEL THESE TIRES SHOULD BE ON THE RECALL LIST. WE DON'T WANT TO GET ANY COMPANY IN TROUBLE, BUT WE FEEL THESE ARE UNSAFE TIRES. WE WOULDN'T HAVE KNOWN WHAT TO LOOK FOR EXCEPT WE SEEN IT ON GMA ON ABC, AND WE HAD EXACTLLY WHAT WE WERE SUPPOSED TO LOOK FOR TO SEE IF WE HAD A PROBLEM WITH OUR TIRES.*AK (DOT NUMBER: VNCU1PX069 TIRESIZE: 255/70 R16)
TIRESSeptember 27, 2000
LEFT FRONT WHEEL BLEW OUT PULLING THE CAR TO THE LEFT AND ROLLING IT. THE CAR WAS TOTALED. WE TOOK PICTURES OF THE VEHICLE THAT DOES SHOW THE TIRE BUT NOT A CLOSE UP, BUT DOES SHOW THE TIRE. MY HUSBAND SUFFERED SEVERE BACK SPASMS. *AK (DOT NUMBER: P235 TIRESIZE: 15 INCH)
Crash reported1 injury(ies)
NHTSA #732661TIRESSeptember 26, 2000
MY WIFE HAD TIRE SEPARATION ABOUT 4-5 MONTHS AFTER WE PURCHASED THE VEHICLE. EVEN THOUGH THIS TIRE IS NOT CURRENTLY UNDER RECALL, I HAVE BEEN TO FIRESTONE AND FORD NOW AND RECEIVED THE RUNAROUND. I WANT TO MAKE CERTAIN THESE TIRES ARE SAFE. ALSO, I THINK WE EXPERIENCED THE SAME PROBLEMS OTHERS HAVE HAD. IT MAKES NO SENSE WHY THE TIRED SEPARATED. FIRESTONE IN PACIFIC BEACH, CA WILL HAVE THE RECORD OF THE REPLACEMENT.*AK( DOT NUMBER: TIRE SIZE: 16 )
TIRESSeptember 26, 2000
ACCIDENT WITH INJURIES. SOME TREAD SEPARATION ON FRONT TIRES. *AK( DOT NUMBER: )
Crash reported2 injury(ies)
NHTSA #732542STEERING,EXTERIOR LIGHTINGSeptember 25, 2000
THERE WERE NO WARNING LIGHTS ON THE DASH WHEN CONSUMER TURNED ON TURNING SIGNAL SWITCH AND STEERING COLUMN STARTED SMOKING, AND SMOKE WAS COMING OUT OF THE HAZARD LIGHTS SWITCH. CONSUMER STATED SMOKE STOPPED WHEN TURNING SIGNAL WAS TURNED OFF.*AK
Fire reported
NHTSA #871419TIRESSeptember 25, 2000
I OWN FORD EXPLORER SPORT W/P255/70/R16 WILDERNESS A/T OWL TIRES. ONE WEEK BEFORE THE TIME RECALL I HAD TO HAVE RIGHT REAR TIRE PATCHED. THE TIRE COMPANY TOLD ME TO TAKE THE TIRES BACK TO FIRSTONE DUE TO THE FACT THAT THERE WERE STRESS CRACKS FORMING BETWEEN THE WHEEL & TREAD. I TOOK THEM TO FIRESTONE DEALER & HE PUT ME ON A LIST TELLING ME THAT MY TIRES WERE NOT A RECALL. 2 WEEKS LATER I CALLED TO TELL HIM THE CRACKS LOOKED WORSE. HE SAID BRING EXPLORER IN ON TUES. & WE WILL REPLACE THEM. THEY DID REPLACE 4 (NOT THE SPARE) WITH NO QUESTIONS & NO ARGUMENT. WHAT IS GOING TO HAPPEN TO THE SPARE TIRE DOWN THE LINE WHEN THE TIRE PROBLEM IS FORGOTTEN? IT WILL GET THE STRESS CRACKS SINCE IT CAME WITH THE OTHER 4 TIRES. I SENT AN E-MAIL SEPT. 1, 2000, REGUARDING THIS MATTER, TO NHTSA.DOT.GOV. THANK YOU. *AK( DOT NUMBER: TIRE SIZE: 255/70/R16 )
TIRESSeptember 25, 2000
I OWN FORD EXPLORER SPORT W/P255/70/R16 WILDERNESS A/T OWL TIRES. ONE WEEK BEFORE THE TIME RECALL I HAD TO HAVE RIGHT REAR TIRE PATCHED. THE TIRE COMPANY TOLD ME TO TAKE THE TIRES BACK TO FIRSTONE DUE TO THE FACT THAT THERE WERE STRESS CRACKS FORMING BETWEEN THE WHEEL & TREAD. I TOOK THEM TO FIRESTONE DEALER & HE PUT ME ON A LIST TELLING ME THAT MY TIRES WERE NOT A RECALL. 2 WEEKS LATER I CALLED TO TELL HIM THE CRACKS LOOKED WORSE. HE SAID BRING EXPLORER IN ON TUES. & WE WILL REPLACE THEM. THEY DID REPLACE 4 (NOT THE SPARE) WITH NO QUESTIONS & NO ARGUMENT. WHAT IS GOING TO HAPPEN TO THE SPARE TIRE DOWN THE LINE WHEN THE TIRE PROBLEM IS FORGOTTEN? IT WILL GET THE STRESS CRACKS SINCE IT CAME WITH THE OTHER 4 TIRES. I SENT AN E-MAIL SEPT. 1, 2000, REGUARDING THIS MATTER, TO NHTSA.DOT.GOV. THANK YOU. *AK( DOT NUMBER: TIRE SIZE: 255/70/R16 )
TIRESSeptember 25, 2000
CONSUMER EXPERIENCED A BLOWOUT OF A REAR FIRESTONE TIRE PRIOR TO RECALL NOTICE 00T-005, THE TIRE POPPED AND CAME OFF THE RIM INSTANTLY, THIS TIRE HAD THE VD SERIAL NUMBER SO THE CONSUMER IS REQUESTING REIMBURSEMENT. NLM
TIRESSeptember 25, 2000
ORIGINAL EQUIPMENT ON A FORD, EXPLORER 1999. CONSUMER WAS HEARING A NOISE COMING FROM TIRE. CONSUMER TOOK VEHICLE TO A DEALERSHIP, WHERE THEY INSPECTED THE TIRES, AND INFORMED CONSUMER THAT THERE WERE CRACKS IN THE SIDEWALLS OF THE TIRES.*AK
STEERING,SUSPENSIONSeptember 23, 2000
SOME OF THE ROLLOVER PROBLEMS COULD BE ATTRIBUTED NOT ONLY TO FIRESTONE TIRES BUT THE STEERING WHICH OVERSTEERS, IS AS SENSITIVE AS THE POWER STEERING IN THE 1950 7 1960'S. SUGGEST YOU LOOK INTO THIS. THIS VEHICLE HANDLES VERY POORLY ON WET ROADS AND SMALL PUDDLES, IT WANTS TO GO WHEREEVER IT FEELS LIKE. SUGGEST YOU LOOK INTO THIS. SHOULD ALSO HAVE THE EXTREMELY HIGH CENTER OF GRAVITY LOOKED AT CLOSELY.
TIRESSeptember 23, 2000
TIRE BROKE IN BELT WHILE DRIVING ON A GRAVEL ROAD. THIS IS THE NINTH FAILURE OF THESE TIRES AND FAR EXCEEDS ANY FAILURE RATE I 'VE EVER HAD IN SIMILAR DRINVING CONDITIONS. THIS IS TWO OF FIVE TIRES THAT HAVE GONE FLAT WHILE DRIVING. THE SUSPENSION IS SMOOTH ENOUGH TO ALLOW DRIVING ON A NEARLY FLAT TIRE AND TI THINK THIS IS WHY THE SMA;LLER TIRES ARE FAILING AS WELL. THESE PRODUCTS ARE UNSAFE AND CERTAINLY ARE NOT "ALL TERRAIN" BUT AWFULLY TENDER INSTEAD. *AK( DOT NUMBER: W2CUIPX458 TIRE SIZE: P255R/7016 )
TIRESSeptember 22, 2000
PE00 020 ; TWO WEEKS AGO LEFT FRONT DRIVER'S SIDE TIRE WAS DEFLATING. THERE WAS A LEAK INSIDE OF THE TIRE. ALSO, HE HAS CONTACTED FIRESTONE, AND THE ATTENDANT PUT HIM ON A LIST. *AK
VISIBILITYSeptember 21, 2000
REAR WINDSHIELD EXPLODED AND SHATTERED WHILE DRIVING WITH PASSENGER'S WINDOW DOWN. FORD CANNOT DETERMINE THE CAUSE. PLEASE PROVIDE FURTHER INFORMATION.*AK
TIRESSeptember 21, 2000
WHILE TRAVELING AT 55 MPH AND WITHOUT ANY INDICATION TIRE HAD A BLOWOUT AND SEPARATED. *AK THE RIGHT FRONT TIRE BLEW OUT AND SPLIT IN HALF. THE TIRE WAS FIRESTONE WZHL1PY. THE TIRE WAS SMOKING AFTER BLOW OUT. *YH
TIRESSeptember 20, 2000
FIRESTONE TIRE DELAMINATED CAUSING VEHICLE TO ROLLOVER AND INJURE 2 CONSUMERS. *SLC
Crash reported2 injury(ies)
NHTSA #554933TIRESSeptember 20, 2000
FIRESTONE TIRE DELAMINATED CAUSING VEHICLE TO ROLLOVER AND INJURE 2 CONSUMERS. *SLC
2 injury(ies)
NHTSA #554933TIRESSeptember 20, 2000
REAR DRIVERS SIDE FIRESTONE WILDERNESS AT TIRE EXPERIENCED PLY SEPARATION IN SIDEWALL AREA AND CONSUMER HAD THE TIRES REPLACED, CONSUMERS TIRES WERE INCLUDED IN RECALL 00T-005 AND TOOK VEHICLE TO FIRESTONE TO HAVE THEM REPLACED BUT SINCE FIRESTONE HAD NO TIRES CONSUMER TOOK VEHICLE TO COMPETITORS DEALER AND HAD ALL FOUR TIRES REPLACED, CONSUMER REQUEST REIMBURSEMENT. NLM
TIRESSeptember 20, 2000
DEALER ADVISED CONSUMER TO INSPECT THE FIRESTONE WILDERNESS AT TIRES DUE TO THE MEDIA ATTENTION, CONSUMER FOUND THAT THE LEFT FRONT TIRE HAD A SIZEABLE BUBBLE ON THE INSIDE WALL PRIOR TO OFFICIAL BULLETINS, CONSUMER REPLACED ALL FOUR TIRE AND REQUEST REIMBURSEMENT. NLM
TIRESSeptember 20, 2000
FIRESTONE WILDERNESS AT TIRES WERE SEPARATING AND THE DEALER DID NOT HAVE ANY REPLACEMENT TIRES IN STOCK (DOT # DOT VDHL), CONSUMER REPLACED THE TIRES AND REQUEST REIMBURSEMENT. NLM
TIRESSeptember 20, 2000
REAR DRIVERS SIDE FIRESTONE WILDERNESS AT TIRE EXPERIENCED PLY SEPARATION IN SIDEWALL AREA AND CONSUMER HAD THE TIRES REPLACED, CONSUMERS TIRES WERE INCLUDED IN RECALL 00T-005 AND TOOK VEHICLE TO FIRESTONE TO HAVE THEM REPLACED BUT SINCE FIRESTONE HAD NO TIRES CONSUMER TOOK VEHICLE TO COMPETITORS DEALER AND HAD ALL FOUR TIRES REPLACED, CONSUMER REQUEST REIMBURSEMENT. NLM
TIRESSeptember 20, 2000
REAR DRIVERS SIDE FIRESTONE WILDERNESS AT TIRE EXPERIENCED PLY SEPARATION IN SIDEWALL AREA AND CONSUMER HAD THE TIRES REPLACED, CONSUMERS TIRES WERE INCLUDED IN RECALL 00T-005 AND TOOK VEHICLE TO FIRESTONE TO HAVE THEM REPLACED BUT SINCE FIRESTONE HAD NO TIRES CONSUMER TOOK VEHICLE TO COMPETITORS DEALER AND HAD ALL FOUR TIRES REPLACED, CONSUMER REQUEST REIMBURSEMENT. NLM
TIRESSeptember 19, 2000
PE00 020; TIRE TREAD SEPARATION. *AK
TIRESSeptember 19, 2000
PE00 020; CONSUMER WENT TO FORD FOR INSPECTION OF TIRES AND MECHANIC TOLD HIM THAT HIS TIRES WERE FINE. HE WENT TO FIRESTONE, AND THE ATTENDANT TOLD HIM THAT IT WOULD TAKE FOUR TWO SIX WEEKS FOR TIRES. TIRES ARE FIRESTONE, P2357515 #AT, #DOT VD. THERE WERE NO INJURIES.*AK
TIRESSeptember 19, 2000
PE00 020; CONSUMER WAS TRAVELING 55MPH ON HIGHWAY, AND SAID THAT VEHICLE DIDN'T FEEL RIGHT. THERE WERE CRACKS ALL AROUND VEHICLE. FIRESTONE WILDERNESS#AT, P2357515 #DOT W2HL. CONSUMER HAS NOTIFIED FIRESTONE.*AK
TIRESSeptember 19, 2000
TIRE BLEW OUT AT 45MPH, 2 INCH RIP IN CENTER OF TREAD, NO OBJECTS IN TIRE, SIDEWALL BUBBLED( DOT NUMBER: VDHL TIRE SIZE: 255/70R16 )
TIRESSeptember 19, 2000
I BELIEVE TIRE BLEW-OUT CAUSING A 90 DEGREE TURN WHICH THEN ROLLED OVER TOTALING THE VEHICLE( DOT NUMBER: )
Crash reported2 injury(ies)
NHTSA #731910TIRESSeptember 19, 2000
CONSUMERS FIRESTONE WILDERNESS AT TIRE (P235/75R15) WERE VERY LOUD WHILE DRIVING AND EXPERIENCED FINE CRACKING ON ALL THE TIRES WERE THE TREAD ATTACHES TO THE TIRE WALL, CONSUMER REPLACED ALL FOUR TIRES AND REQUEST REIMBURSEMENT. NLM
SUSPENSION,TIRESSeptember 19, 2000
THE FIRESTONE TIRES ON THE VEHICLE WERE REPLACED DUE TO RECALL, PRIOR TO RECALL REPLACEMENT THE VEHICLE EXPERIENCED PROBLEMS WITH ROAD HANDLING AND FRONT END ALIGNMENT,AFTER TIRE REPLACEMENT THE VEHICLE STILL HAD TROUBLE WITH THE FRONT END ALIGNMENTS, CONSUMER IS CONCERNED THAT THE PROBLEMS ARE NOT JUST RELATED TO THE TIRES BUT THE FRONT END SUSPENSION AS WELL. *MJS
TIRESSeptember 18, 2000
PE00-020; TIRE SIZE P23575R15, DOT W2HL1PY468, ORIGINAL EQUIPMENT ON A 1999, FORD, EXPLORER WITH 17,000 MILES. 2 OUT OF 4 TIRES ARE DRY ROTTING RIGHT WHERE THE TREAD MEETS THE SIDEWALL. FIRESTONE STATED THAT IT IS VERY UNUSUAL . *AK
TIRESSeptember 17, 2000
THE TIRES ARE GETTING LOUDER AND ROUGHER ON THE ROAD. IF THIS IS NORMAL I WANT A WRITTEN GARUNTEE( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
TIRESSeptember 17, 2000
THE SIDE-WALLS OF THE ORIGINAL TIRES ARE SPLITTING. YOU CAN SEE PAST THE RUBBER AND INTO THE TIRE ITSELF. HAVE SPOKEN TO SERVICE TECH'S AND THEY ADVISE THIS IS NOT A GOOD THING. I HAVE REPLACED THESE TIRES, BUT STILL HAVE THE ORIGINAL TIRES. FORD, NOR FIRESTONE, WILL DO ANYTHING ABOUT THE SPLITTING OF THE TIRE AND I AM UNABLE TO GET MY MONEY BACK THAT I HAVE PAID OUT. I WAS NOT EXPECTING TO REPLACE THESE TIRES FOR AT LEAST ANOTHER TWO YEARS. I TRAVEL ALOT IN THIS VEHICLE, WITH MY 20 MONTH OLD DAUGHTER, AND I WAS NOT GOING TO WAIT TO BECOME A STATISTIC BEFORE REPLACING THESE TIRES. CAN ANYONE HELP TO GET THESE TIRES PUT ON FIRESTONES RECALL?( DOT NUMBER: W2HL TIRE SIZE: 235/75R15 )
TIRESSeptember 16, 2000
FIRESTONE PREVIOUSLY REPLACED FRONT TIRES DUE TO OTHER DEFECTS. REAR TIRES INVOLVED IN RECALL. FIRESTONE WILL REPLACE REAR TIRES ONLY WITH OTHER BRAND (GENERAL). HAVE BEEN ADVISED BY FORD NOT TO HAVE UNMATCHED TIRES ON VEHICLE. FIRESTONE CLAIMS NO WILDERNESS AT AVAILABLE IN THIS AREA FOR "8 TO 12 MONTHS". FAMILY DOES A LOT OF TRAVELING BETWEEN HERE AND N.Y. AND FLORIDA. NEED HELP RESOLVING THIS ISSUE. THANK YOU.( DOT NUMBER: VD TIRE SIZE: P235/75R15 )
TIRESSeptember 16, 2000
I REPORTED HAVING PROBLEMS WITH MY TIRES TO PULLIAM FORD AND FIRESTONE DEALERS. I RECIEVED A COLD SHOULDER AND A GENERAL LACK OF CONCERN FOR MY SITUATION OR MY WELLFARE. TWO DAYS LATER I NEARLY KILLED MYSELF ON THE WAY TO WORK WHEN MY LEFT RIGHT TIRE EXPLODED AND CAME OF THE RIM FOR NO APPARENT REASON. I HAD MY COMPLAINT FORMALLY DOCUMENTED MY FORD MOTOR COMPANY'S HEADQUATERS ON 9/12/2000, THE BLOWOUT OCCURED TWO DAYS LATER. I HAD BEEN EXPERIENCING PROBLEMS SUSTAINING AIR PRESSURE IN ALL FOUR OF MY TIRES WEEKS PREVIOUS. I ALSO HAD MY TIRE INSPECTED FOR THE PROBLEM BY FORD WHO TOLD ME I HAD KNOW PROBLEM. THE TIRE THAT BLEW WAS NOT OF THE TYPE LISTED ON THE RECALL MEANING THE DOT # DID NOT START WITH VD. I HAVE REPORTED MY EXPERIENCE( BLOWOUT) TO PULLIAM FORD THIS MORNING AND RECIEVED ONCE AGAIN LACK-LUSTER SERVICE AND A DIRECT REFUSAL TO ASSIST ME IN PROVIDING A SAFE VEHICLE FOR MINE AND MY FAMILY'S DISPOSAL. I CAN ONLY IMAGINE THE CONSEQUENCES HAD I BEEN GOING FASTER THAN 50 MILES PER HOUR, UP TO THIS POINT I JUST WANTED A SAFE VEHICLE BUT, NOW I FEEL AS IF WELL BEING HAS BEEN PUT AT RISK WHEN IT COULD HAVE BEEN AVOIDED WITH LITTLE COST BY THESE COMPANIES IN WHICH I INVESTED MY FAITH. PLEASE HELP!( DOT NUMBER: )
TIRESSeptember 16, 2000
I REPORTED HAVING PROBLEMS WITH MY TIRES TO PULLIAM FORD AND FIRESTONE DEALERS. I RECIEVED A COLD SHOULDER AND A GENERAL LACK OF CONCERN FOR MY SITUATION OR MY WELLFARE. TWO DAYS LATER I NEARLY KILLED MYSELF ON THE WAY TO WORK WHEN MY LEFT RIGHT TIRE EXPLODED AND CAME OF THE RIM FOR NO APPARENT REASON. I HAD MY COMPLAINT FORMALLY DOCUMENTED MY FORD MOTOR COMPANY'S HEADQUATERS ON 9/12/2000, THE BLOWOUT OCCURED TWO DAYS LATER. I HAD BEEN EXPERIENCING PROBLEMS SUSTAINING AIR PRESSURE IN ALL FOUR OF MY TIRES WEEKS PREVIOUS. I ALSO HAD MY TIRE INSPECTED FOR THE PROBLEM BY FORD WHO TOLD ME I HAD KNOW PROBLEM. THE TIRE THAT BLEW WAS NOT OF THE TYPE LISTED ON THE RECALL MEANING THE DOT # DID NOT START WITH VD. I HAVE REPORTED MY EXPERIENCE( BLOWOUT) TO PULLIAM FORD THIS MORNING AND RECIEVED ONCE AGAIN LACK-LUSTER SERVICE AND A DIRECT REFUSAL TO ASSIST ME IN PROVIDING A SAFE VEHICLE FOR MINE AND MY FAMILY'S DISPOSAL. I CAN ONLY IMAGINE THE CONSEQUENCES HAD I BEEN GOING FASTER THAN 50 MILES PER HOUR, UP TO THIS POINT I JUST WANTED A SAFE VEHICLE BUT, NOW I FEEL AS IF WELL BEING HAS BEEN PUT AT RISK WHEN IT COULD HAVE BEEN AVOIDED WITH LITTLE COST BY THESE COMPANIES IN WHICH I INVESTED MY FAITH. PLEASE HELP!( DOT NUMBER: )
VEHICLE SPEED CONTROLSeptember 15, 2000
CONSUMER WAS TRAVELING ABOUT 30MPH ON HIGHWAY AND PRESSED THE ACCERLERATOR PEDAL, AND CAR ACCELERATED INTO FULL SPEED AFTER HE TOOK FOOT VEHICLE OFF ACCELERATOR PEDAL. THEN, HE SHIFTED INTO NEUTRAL, AND ENGINE R.P.M. INCREASED UP IN HIGH SPEED. HE TURNED VEHICLE OFF.*AK
TIRESSeptember 15, 2000
MY TIRES ARE VIBRATING AT HIGH SPEEDS OF 50MPH OR MORE. FIRESTONE REFUSES TO REPLACE THEM. I TRAVEL TO SOUTH CAROLINA AND OHIO OFTEN. I AM AFRAID OF THESE TIRES AND WANT THEM REPLACED.*AK( DOT NUMBER: TIRE SIZE: P255/70416 )
TIRESSeptember 14, 2000
PE00 020; CONSUMER'S TIRES ARE PEELING. CONSUMER WILL SEND MORE/ ADDITIONAL INFORMATION. FIRESTONE WILDERNESS#AT TIRES.CONSUMER WAS INSIDE OF THE FORD DEALERSHIP. A LAWYER IN FRONT OF CONSUMER ALSO HAD FIRESTONE WILDERNESS#AT TIRES PEELING, AND FORD SERVICE PERSON TOLD HER THAT SHE COULDN'T REPLACE TIRES BECAUSE THEY WERE NOT FROM #DOT VD PLANT. HER CONCERN AT THIS TIME WAS TO RECALL ALL FIRESTONE TIRES, TO DO THE RIGHT THING. THERE WERE OTHER TIRES PEELING THAT WERE FROM OTHER TIRE PLANTS. *AK
TIRESSeptember 14, 2000
WHILE DRIVING, FIRESTONE WILDERNESS AT TIRE P235/75R15 STARTED SOUNDING FUNNY, THEN IT POPPED OF THE RIM AND TIRE WENT FLAT, WHEN TIRE WAS TAKEN TO FORD DEALER, THEY SAID IT WASN'T THEIR PROBLEM. *SLC
TIRESSeptember 14, 2000
I WAS DRIVING ON THE FREEWAY AT ROUGHLY 70MPH,WHEN I HEARD A NOISE COMING FROM THE DRIVERS SIDE REAR TIRE. AS I PULLED OFF TO SAFETY, I REALIZED THE TIRE WAS BUBBLED AROUND THE RIM, NOT NOTICING ANY PUNCTURES, I PUT THE SPARE ON. I AM VERY UPSET KNOWING THAT THERE ARE ONLY 25,000 MILES ON MY LEASED VEHICLE & I HAD TO REPLACE TIRES SO SOON. I DO BELIEVE THERE WAS A DEFECT IN THE TIRE ITSELF. THANKFULLY MY FAMILY IS OKAY KNOWING THAT SUV'S WILL ROLL OVER DUE TO A TIRE BLOW OUT.( DOT NUMBER: W2.... TIRE SIZE: P235/75R15 )
TIRESSeptember 14, 2000
PE00020; ORIGINAL TIRES ON A FORD, EXPLORER, 1999, P235/75R15, DOT W2HL1PLO19. DRIVER'S REAR TIRE BLEWOUT. CONSUMER TOOK IT TO FIRESTONE, AND THEY GAVE CONSUMER ANOTHER TIRE. CONSUMER WOULD LIKE FREE TIRES, JUST LIKE EVERYONE ELSE.*AK
TIRESSeptember 13, 2000
HAVING SAME PROBLEM WITH WILDERNESS HT AS PREVIOUS VEHICLE WITH WILDERNESS AT. NOISE & VIBRATION. *AK( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
Crash reported3 injury(ies)
NHTSA #731270TIRESSeptember 13, 2000
I WANTED TO NOTE THAT ON 4 DIFFERENT OCCASIONS I HAVE HAD BLOWOUTS. FOR NO APPARENT REASON. STARTING IN SEPTEMBER OF 1999 AND DATING THROUGH APRIL OF 2000. I HAVE THE RECEIPTS FOR THE TIRES THAT I HAVE REPLACED, BUT LOOKING AT THEIR REIMBURSEMENT POLICY THEY MAY NOT REIMBURSE ME. I FEEL VERY UNSAFE IN THIS VEHICLE! I HAVE TAKEN IT IN FOR THE TEST AND THEY ARE STATING I STILL HAVE 2 OF THE TIRES ON FROM THE PLANT OF THE RECALL. I AM REQUESTING ALL FOUR TIRES BECAUSE OF THE CUSTOMER SERVICE I HAVE RECEIVED FROM THESE PEOPLE. BASICALLY THEY DON'T CARE. I WANT A TOTALLY DIFFERENT BRAND. I UNDERSTAND THAT I AM ONE OF MANY, BUT THEY HAVE YET TO CONTACT ME OR ANSWER ANY OF MY QUESTIONS PERTAINING TO THIS. I HAVE CALLED AND LEFT NUMEROUS MESSAGES ALSO SENT NUMEROUS EMAILS AND STILL HAVE NO RESPOND. PLEASE CAN YOU HELP ME. I DON'T KNOW THE DOT NUMBERS ON THE TIRES THAT I REPLACED, BUT I FEEL WITH AS MANY PROBLEMS THAT I HAVE HAD -THEY MUST BE FROM THAT PLANT. PLEASE RESPOND TO ME WHAT, IF ANY RESULTS WILL BE TAKEN. I WILL ALSO NOTIFY PHIL LONG FORD ONCE AGAIN. THANK YOU, PAULA DAY. *AK( DOT NUMBER: TIRE SIZE: 15 )
TIRESSeptember 13, 2000
THIS TIRE BLEW APART AT 70 MPH, AND CAUSED THE VEHICLE TO NEARLY ROLL OVER, AND I WAS INJURED.. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash reported1 injury(ies)
NHTSA #731294TIRESSeptember 13, 2000
ALTHOUGH MY TIRES HAD NOT YET FAILED, I WAS COMPELLED TO REPLACE THEM WITH GOODYEAR WRANGLER RT/S TIRES. THIS WAS DONE AT MY OWN EXPENSE. THE FIRESTONE DEALER THAT I WENT TO FOR THE INSPECTION DID NOT EVEN LOOK CLOSELY AT THEM. HE SIMPLY GLANCED AT ONE TIRE AND SAID "THOSE ARE 16 INCH TIRES AND THEY HAVEN'T BEEN RECALLED. THEY'RE FINE." THEY DON'T LOOK FINE TO ME. THERE ARE AT LEAST 34 INCIDENTS OF MY SIZE TIRE ON YOUR COMPLAINTS SPREADSHEET. THERE COULD BE AS MANY AS 89 OF THEM. THAT IS ENOUGH FOR THESE TIRES TO BE ADDED TO YOUR CONSUMER ADVISORY LIST. IT'S YOUR RESPONSIBILTY TO PROTECT US FROM THIS KIND OF DESIGN FLAW. PLEASE PREVENT FURTHER DEATHS BY RECOMMENDING THE RECALL OF EVERY TIRE THAT'S ON THE COMPLAINT LIST. BEST REGARDS, LYLE GEURIN. *AK( DOT NUMBER: VNCU1PX438 TIRE SIZE: P255/70R16 )
TIRESSeptember 13, 2000
CONSUMER REPLACED ALL 5 FIRESTONE WILDERNESS AT TIRES P235/75R15 DOT W2HL DUE TO HEARING A HUMMING NOISE WHILE DRIVING, TIRES ONLY HAD 18000 MILES ON THEM WHEN THEY WERE REPLACED. *SLC
ELECTRICAL SYSTEMSeptember 12, 2000
3 TIMES(ONCE IN DEC, JAN, JUL) VEHICLE STALLED OUT, AND WOULD NOT RESTART. VEHICLE WAS TOWED TO DEALER. ON ALL 3 INCIDENTS, DEALER CLAIMED DEFECT WAS CAUSED BY PARTS RELATING TO IGNITION. *AK THE VEHICLE HAD STALLED TWO MORE TIME AND WAS TOWED TO THE DEALERSHIP. THE CONSUMER STATES THAT THE VEHICLE IS NO LONGER RELIABLE AND THE PROBLEM IS BEYOND REPAIR. *YH
TIRESSeptember 12, 2000
PE00 020; CONSUMER HAS PROBLEM WITH THE AIR PRESSURE FROM THE TIRE. HE HAS CONTACTED FIRESTONE.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
TIRESSeptember 12, 2000
PE00 020; CONSUMER CHECKED VEHICLE A MONTH AGO AND NOTICED THAT THERE WERE STRESS MARKS AND CRACKING ALL AROUND SIDEWALLS. FIRESTONE, WILDERNESS #AT, P2357515. HE HAS CONTACTED FIRESTONE, AND THE ATTENDANT ROTATED THE TIRES.*AK
TIRESSeptember 12, 2000
I HAVE DETAILED DOCUMENTATION REGARDING THE 8/7/99 ACCIDENT INVOLVING THE WILDERNESS XT TIRE AND NOW WITH THE RECENT RECALL, HAVING THE SECOND SET OF WILDERNESS XT TIRES REPLACED AT THE SCARSDALE FORD DEALERSHIP, WHO CONFIRMED THAT ON BOTH OCASSIONS, MY FORD EXPLORER CONTAINED SAID TIRES. ALL CORRESPONDENCE AND DOCUMENTATION WAS PROVIDED TO FORD MOTOR COMPANY'S OFFICE OF THE GENERAL COUNSEL IN DEARNBORN, MI, WITH NO RESPONSE, (INCLUDING BUT NOT LIMITED TO RECEIPTS, POLICE REPORT AND OUT OF POCKET EXPENSES DUE TO THE DELAY IN FORD'S RESPONSE TO MY WRITTEN AND TELEPHONE INQUIRES ($6,000), IN ADDITION TO THE COST OF REPAIRS WHICH WAS COVERED UNDER MY AUTO INSURANCE. I CAN AND WILL PROVIDE ALL THE CORRESPONDING DOCUMENTATION TO OBTAIN THE APPROPRIATE RENUMERATION. THE FORD SCARSDALE DEALERSHIP HAS ALSO MAINTAINED COPIES OF MY DOCUMENATION WHICH THEY ARE ALSO READY TO PROVIDE UPON REQUEST. I MADE A CALL TO YOUR OFFICE AND WAS ADVISED THAT I WOULD RECEIVE THE FORM IN THE MAIL AND THAT WAS ALMOST A MONTH AGO, REASON FOR WHICH I SUMBITTING THIS ELECTRONIC COMPLAINT FORM. PLEASE CONTACT ME WITH FURTHER INSTRUCTIONS. *AK( DOT NUMBER: TIRE SIZE: 15 )
Crash reported2 injury(ies)
NHTSA #731217TIRESSeptember 12, 2000
LEFT FRONT FIRESTONE ATX TIRE BLEW OUT (1 FOOT HOLE) CAUSING LOSS OF CONTROL RESULTING IN ACCIDENT AND INJURY TO CONSUMER. *MJS
Crash reported1 injury(ies)
NHTSA #554542TIRESSeptember 12, 2000
FIRESTONE: INSD CLAIMS HE HAS DEFECTIVE/WILDERNESS TIRES WHICH LIKELY CAUSED HIS SON TO FLIP VEHICLE (ONE CAR LOSS), HLDING VEH AT SADISCO, PLEASE ADVISE. (CLAIM# 59-V524-541) *MW
1 injury(ies)
NHTSA #6900047TIRESSeptember 12, 2000
V1 TRAVELING ON E W CONNECTOR RD. IN THE RAIN, THE TIRE BLEW OUT AND THE VEHICLE WENT OFF THE ROAD. P235/75/R15 FIRESTONE. (CLAIM# 01-6162-088) *MW
TIRESSeptember 12, 2000
GOING UP A GRADE WITH MOTORHOME TOWING THE 99 EXPLORER & NOTICED SMOKE COMING FROM THE BACK END. COULDNT PULL OVER TILL DOWN THE GRADE & THEN THE MOTORHOME STARTED SWERVING BACK & FORTH & THE EXPLORER WAS ALSO SWERVING BADLY. BY THE TIME HE GOT DOWN THE GRADE HE SWERVED & WENT UP AN EMBANKMET & BACK DOWN & OFF THE ROAD THE FORD'S TIRE BLEW OFF RIM COMPLETELY CAUSING DAMAGE TO SEAL BETWEEN TIRE & BODY, REAR VIEW MIRROR, LEFT REAR DOOR ON MOTOHOME & MORE REC'D CALL FROM INSD-HE STATES HE WILL GOING HOME TO YERINGTON NEXT WEEK AND WILL GET IN TOUCH W/HIS AGENT RE: DAMAGE TO HIS VEH AND SUB. INSD STATES THAT FIRESTONE IN NEWPORT (?) REPLACED ALL 5 TIRES, UPGRADES THEM, BUT INSD WAS CHARGED FOR SOME THE REPLACEMENT FOR THE TIRE THAT BLEW WAS PAID FOR IN FULL BY FIRESTONE-INSD WOULD LIKE TO GO THRU HIS OWN POLICY AND SUB FIRESTONE. (CLAIM# 28-3063-120) *MW
TIRESSeptember 12, 2000
LOSS RESULTED FROM A BLOWN FIRESTONE WILDERNESS AT P235/75R15. I HAVE THE TIRE IN MY POSESSION. PLEASE LET ME KNOW WHO TO CONTACT WITH FIRESTONE FOR SUB DOTVDHL P235. (CLAIM# 43-R536-759) *MW
TIRESSeptember 12, 2000
TIRE BLOW OUT TIRES ARE FIRESTONE AT WILDERNESS, P235-R75R15, MADE IN DECAITUR IL PLANT, INS'D BROUGHT HIS EXPLORER IN 10/99. (CLAIM# 06-5306-611) *MW
TIRESSeptember 12, 2000
FIRESTONE: INSURD'S TIRE BLEW CAUSING HIM TO LOSE CONTROL OF VEH. HITTING 3 OTHER CARS. ONE OTHER PERSON OT HER THAN INSRD WAS TAKEN TO HOSP. POLICE REPORT IS AVAIL. DAMAGE TO OTHER VEH. AND DRIVERS UNKNOWN. INFO. GIVEN BY WIFE. I/D TIRMOMG ROGJT PMTP RT 31 S. MADE A WIDE RIGHT TURN AND STRUCK A LANE MARKER BLOWING OUT HIS LEFT FRONT TIRE. REVIEWED CSR PHOTOS TIRE IS A WILDERNESS. (CLAIM# 46-0299-589) *MW
4 injury(ies)
NHTSA #6900094TIRESSeptember 12, 2000
THIS VEHICLE HAD TWO TIRES BLOW OUT. IS IT POSSIBLE THAT THE FIRESTONE WILDERNESS TIRES COULD ALSO BLOW OUT WITHOUT A TREAD SEPARATION? THE VEHICLE WAS REPAIRED. (CLAIM# 43-R369-551) *MW
TIRESSeptember 12, 2000
TIRES ON VEHICLE WERE FIRESTONE WILDERNESS AT, P235/75R15, 105S M/S. TIRE CAME APART ON INSD. RECVD MESSAGE FROM ESTIMATOR THAT TIRES NOT CAUSE OF ACCIDENT. (CLAIM# 59-V547-062) *MW
TIRESSeptember 12, 2000
FIRESTONE WILDERNESS TIRE FAILURE-TREAD SEPARATION SUSPECTED-WHILE DRIVING LEFT FRONT AND LEFT REAR TIRE FAILED-INSURED WAS AVOIDING ANOTHER VEHICLE WHILE ON HIGHWAY. VEHICLE WENT OFF SHOULDER OF ROAD AND WHEN INSURED BROUGHT VEHICLE BACK TO SURFACE, TIRES FAILED. INSURED THEN LOST CONTROL AND VEHICLE FILIPPED. (CLAIM# 33-0243-110) *MW
1 injury(ies)
NHTSA #6900101TIRESSeptember 12, 2000
PE-00-020; ORIGINAL EQUIPMENT ON A 1999, FORD, EXPLORER, TIRE SIZE P23565R15, DOT NUMBER BEGIN WITH W2. TIRES ONLY HAVE 18 THOUSAND MILES ON THEM. ALL FOUR TIRES HAVE DEVELOPED HAIRLINE CRACKS JUST ABOVE THE WHITE LETTERING MARK. TIRE CRACKS CAN BE MOVED WITH ONES FINGER, TIRES HAVE BEEN ROTATED. *AK TIRES WERE NOT ON RECALL, BUT THE DEALER WAS WILLING TO REPLACE THEM WITH PRORATE. *YH
TIRESSeptember 12, 2000
PE00-020; ORIGINAL EQUIPMENT 1999, FORD, EXPLORER, P23575R15, DOT W2HL1PL229, WITH 25000 MILES . DRIVING AT APPROXIMATELY 55 MPH RIGHT FRONT TIRE DEFLATED QUICKLY. THERE WAS NO VISIBLE HOLE OR CRACKS, AND NO TREAD SEPARATION. *AK ALL FOUR TIRES WERE REPLACED BY THE CUSTOMER. *YH
TIRESSeptember 11, 2000
WHILE TRAVELING AT 70 MPH AND WITHOUT ANY INDICATION TIRE TREAD SEPARATED .*AK
VISIBILITYSeptember 10, 2000
DRIVING ON HIGHWAY AT NORMAL SPEED WHEN THERE WAS A LOUD EXPLOSION. AFTER THE EXPLOSION WE REALIZED THE REAR WINDOW HAD BLOWN OUT. THE DEALER WAS CONTACTED AND THE REPLACEMENT WAS COMPLETED AND COVERED BY THE DEALER WITH NO QUESTIONS ASKED.
TIRESSeptember 10, 2000
TIRES HAVE NOT FAILED, CAR HAS BEEN GARAGED SINCE RECALLS BEGAN-AFRAID TO USE CAR( DOT NUMBER: TIRE SIZE: P255/70R16 )
AIR BAGSSeptember 10, 2000
THIS ERROR CODE SHOWED UP AT 3500 MILES,THE DEALER HAS CHANGED THE WHOLE AIR BAG SYSTEM AND THE SAME CODE COMES UP HAS HAPPENED 8 TIMES SAME CODE. PLEASE CONTACT ME AND I WILL EXPLAIN FURTHER. I AM IN THE PROCESS OF HAVING FORD BUY THIS TRUCK BACK BUT THEY ARE BEING LESS THAN COOPERATIVE. THE DEALER IS GIVING ME THE RUN AROUND.. I HAVE BEEN FOLLOWING THE FIRESTONE HEARINGS I THINK YOU HAVE THE HAMMER TO SWING THAT I DON'T.. THANK YOU FOR YOUR TIME I AM LOOKING FORWARD TO DISCUSSING THIS FURTHER. BILL HILGENDORFF
VISIBILITYSeptember 10, 2000
DRIVING ON HIGHWAY AT NORMAL SPEED WHEN THERE WAS A LOUD EXPLOSION. AFTER THE EXPLOSION WE REALIZED THE REAR WINDOW HAD BLOWN OUT. THE DEALER WAS CONTACTED AND THE REPLACEMENT WAS COMPLETED AND COVERED BY THE DEALER WITH NO QUESTIONS ASKED.
TIRESSeptember 10, 2000
TIRES HAVE NOT FAILED, CAR HAS BEEN GARAGED SINCE RECALLS BEGAN-AFRAID TO USE CAR( DOT NUMBER: TIRE SIZE: P255/70R16 )
AIR BAGSSeptember 10, 2000
THIS ERROR CODE SHOWED UP AT 3500 MILES,THE DEALER HAS CHANGED THE WHOLE AIR BAG SYSTEM AND THE SAME CODE COMES UP HAS HAPPENED 8 TIMES SAME CODE. PLEASE CONTACT ME AND I WILL EXPLAIN FURTHER. I AM IN THE PROCESS OF HAVING FORD BUY THIS TRUCK BACK BUT THEY ARE BEING LESS THAN COOPERATIVE. THE DEALER IS GIVING ME THE RUN AROUND.. I HAVE BEEN FOLLOWING THE FIRESTONE HEARINGS I THINK YOU HAVE THE HAMMER TO SWING THAT I DON'T.. THANK YOU FOR YOUR TIME I AM LOOKING FORWARD TO DISCUSSING THIS FURTHER. BILL HILGENDORFF
TIRESSeptember 9, 2000
MY FORD EXPLORER EXPERIENCED A TIRE FAILURE BY WAY OF SEPERATION BETWEEN THE TIRE GROVE AT A LITTLE OVER 11,000 MILES. I WAS DRIVING ON THE FREEWAY AT APPROXIMATELY 55 MILES PER HOUR. I CALLED THE SOUND FORD DEALERSHIP AND A LOCAL EVERETT WA FIRESTONE DEALER AND THEY BOTH TOLD ME THAT COULD NOT HELP ME. THEY BOTH ASSURED ME THAT THIS WORK WOULD NOT BE COVERED UNDER WARNTIES. I WAS LESS THAN PLEASED WITH THIS SITUATION, BUT WITH LIMITED CHOICES I DECIDED TO GO TO LES SCHWAB AND PURCHASE THE CHEAPEST TIRE I COULD FIND WITHIN THE SAME SIZE AND USED IT FOR MY SPARE. THIS SEEMS LIKE A PRETTY SHOTTY THING TO HAVE TO DO WHEN YOU CONSIDER THAT I PAID $23,000.00 FOR A TRUCK THAT WAS ONLY A FEW MONTHS OLD. THE OTHER THING THAT DISTURBS ME IS THAT NO ONE AT THE DEALERSHIP INFORMED ME THAT THE FORD EXPLORER WAS TOP HEAVY AND THAT THEY TRIED TO COMPENSATE FOR THIS SHORTCOMING BY REDUCING THE AIR PRESSURE LEVEL TO 26 PSI. A FIRESTONE REPRESENTITIVE INFORMED ME THAT THE TIRE BEING A CLASS "B" TIRE WAS NOT DESIGNED FOR THIS PRESSURE UNDER CERTAIN CONDITIONS. ALL OF THIS SEEMS VERY DISTURBING TO ME ESPECIALLY WHEN YOU CONSIDER THE 4 OTHER RECALLS AND WARRANTY WORK THAT I AM HAVING DONE ON THE ROCKER ARM COMPONENT. THIS IS MY FIRST FORD PRODUCT AND FIRESTONE PRODUCT. I AM NOT IMPRESSED THUS FAR AND I THINK IT IS APPROPRIATE THAT I BE REIMBURSED FOR AT LEAST THE TIRE WORK I HAVE HAD DONE. AFTERALL IT APPEARS THAT MY FAMILY AND I ARE TAKING ALL OF THE SAFETY RISKS WHILE USING YOUR PRODUCTS AND PAYING FORD/FIRESTONE BY WAY OF PAYING OUR LOAN. GO FIGURE?( DOT NUMBER: W2HLST38IJ TIRE SIZE: P235/75R15 )
TIRESSeptember 9, 2000
REAR TIRES, ORIGINAL EQUIPMENT, WERE CRACKED ON THE SIDEWALL. FORD & FIRESTONE DEALERS REFUSED TO REPLACE OR ACKNOWLEDGE THAT THE TIRES WERE DANGEROUS. BOTH OFFERED TO REPLACE AT A FEE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESSeptember 9, 2000
MY FORD EXPLORER EXPERIENCED A TIRE FAILURE BY WAY OF SEPERATION BETWEEN THE TIRE GROVE AT A LITTLE OVER 11,000 MILES. I WAS DRIVING ON THE FREEWAY AT APPROXIMATELY 55 MILES PER HOUR. I CALLED THE SOUND FORD DEALERSHIP AND A LOCAL EVERETT WA FIRESTONE DEALER AND THEY BOTH TOLD ME THAT COULD NOT HELP ME. THEY BOTH ASSURED ME THAT THIS WORK WOULD NOT BE COVERED UNDER WARNTIES. I WAS LESS THAN PLEASED WITH THIS SITUATION, BUT WITH LIMITED CHOICES I DECIDED TO GO TO LES SCHWAB AND PURCHASE THE CHEAPEST TIRE I COULD FIND WITHIN THE SAME SIZE AND USED IT FOR MY SPARE. THIS SEEMS LIKE A PRETTY SHOTTY THING TO HAVE TO DO WHEN YOU CONSIDER THAT I PAID $23,000.00 FOR A TRUCK THAT WAS ONLY A FEW MONTHS OLD. THE OTHER THING THAT DISTURBS ME IS THAT NO ONE AT THE DEALERSHIP INFORMED ME THAT THE FORD EXPLORER WAS TOP HEAVY AND THAT THEY TRIED TO COMPENSATE FOR THIS SHORTCOMING BY REDUCING THE AIR PRESSURE LEVEL TO 26 PSI. A FIRESTONE REPRESENTITIVE INFORMED ME THAT THE TIRE BEING A CLASS "B" TIRE WAS NOT DESIGNED FOR THIS PRESSURE UNDER CERTAIN CONDITIONS. ALL OF THIS SEEMS VERY DISTURBING TO ME ESPECIALLY WHEN YOU CONSIDER THE 4 OTHER RECALLS AND WARRANTY WORK THAT I AM HAVING DONE ON THE ROCKER ARM COMPONENT. THIS IS MY FIRST FORD PRODUCT AND FIRESTONE PRODUCT. I AM NOT IMPRESSED THUS FAR AND I THINK IT IS APPROPRIATE THAT I BE REIMBURSED FOR AT LEAST THE TIRE WORK I HAVE HAD DONE. AFTERALL IT APPEARS THAT MY FAMILY AND I ARE TAKING ALL OF THE SAFETY RISKS WHILE USING YOUR PRODUCTS AND PAYING FORD/FIRESTONE BY WAY OF PAYING OUR LOAN. GO FIGURE?( DOT NUMBER: W2HLST38IJ TIRE SIZE: P235/75R15 )
TIRESSeptember 9, 2000
REAR TIRES, ORIGINAL EQUIPMENT, WERE CRACKED ON THE SIDEWALL. FORD & FIRESTONE DEALERS REFUSED TO REPLACE OR ACKNOWLEDGE THAT THE TIRES WERE DANGEROUS. BOTH OFFERED TO REPLACE AT A FEE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESSeptember 8, 2000
WHILE GOING THROUGH A STATE INSPECTION, INSPECTOR TOLD CONSUMER THAT TIRES ON VEHICLE WERE TOO SMALL, AND THEY WERE RUINING THE ALIGNMENT OF VEHICLE. *AK
VISIBILITY,LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL,TIRESSeptember 8, 2000
AFTER SEEING INFORMATION ABOUT RECALLS, INSPECTED THE TIRES AND FOUND OUT THAT LEFT REAR TIRE HAD THREE CUTS ON IT. CONSUMER WAS CONCERNED. FIRESTONE, WILDERNESS, P235/75 R15, DOT VD. *AK CRUISE CONTROL MALFUNCTIONED. HOOD LATCH WAS LOOSE. WINDSHIELD WIPER MALFUNCTIONED. *YH
TIRESSeptember 8, 2000
AFTER HAVING RECEIVED A RECALL NOTICE ON THE FIRESTONE TIRES TOOK VEHICLE TO HAVE THE TIRES REPLACED. BUT THEY COULDN'T REPLACE THEM IMMEDIATELY. CONSUMER HAD TO WAIT ABOUT FOUR WEEKS TO HAVE THE TIRES REPLACED. FIRESTONE WILDERNESS AT, P235/75 R15. *AK
ENGINE AND ENGINE COOLINGSeptember 8, 2000
VEHICLE STALLS
TIRESSeptember 8, 2000
I HAVE BEEN INFLATING MY TIRES TO THE FORD SPECIFICATIONS,WHEN MY LOCAL FORD DEALER "INSPECTED" THE TIRES IN REGARD TO A "RECALL" THEY SAID IT WAS NOT DEFECTIVE BECAUSE THE "CODE" WAS OK.THEY MADE NO RECOMENDATION FOR A PROPER INFLATION PRESSURE!SHOULD I FOLLOW THE MANUFACTURERS RECOMENDATION? WILL I BE DEAD WHEN THEY RELIZE THESE TIRES ARE DEFECTIVE?WILL I BE THE LEAD STORY ON THE NIGHTLY NEWS BEFORE FIRESTONE REPLACES THEM?I CAN NOT TRUST FORD OR FIRESTONE TO DO THE RIGHT THING!!PLEASE USE YOUR POWER TO PROTECT THE AMERICAN PUBLIC !!( DOT NUMBER: ???? TIRE SIZE: P235/75R15 )
ENGINE AND ENGINE COOLINGSeptember 8, 2000
VEHICLE STALLS
TIRESSeptember 8, 2000
I HAVE BEEN INFLATING MY TIRES TO THE FORD SPECIFICATIONS,WHEN MY LOCAL FORD DEALER "INSPECTED" THE TIRES IN REGARD TO A "RECALL" THEY SAID IT WAS NOT DEFECTIVE BECAUSE THE "CODE" WAS OK.THEY MADE NO RECOMENDATION FOR A PROPER INFLATION PRESSURE!SHOULD I FOLLOW THE MANUFACTURERS RECOMENDATION? WILL I BE DEAD WHEN THEY RELIZE THESE TIRES ARE DEFECTIVE?WILL I BE THE LEAD STORY ON THE NIGHTLY NEWS BEFORE FIRESTONE REPLACES THEM?I CAN NOT TRUST FORD OR FIRESTONE TO DO THE RIGHT THING!!PLEASE USE YOUR POWER TO PROTECT THE AMERICAN PUBLIC !!( DOT NUMBER: ???? TIRE SIZE: P235/75R15 )
TIRESSeptember 7, 2000
AFTER HEARING AVBOUT RECALL ON THE TIRES, HAD INSPECT TIRES, AND FOUND OUT THAT TIRES HAD A SLACH ON IT THEM. RECEIVED A RECALL NOTICE, WICH DID NOT INCLUDE THE DOT OF THESE TIRES, W2 P235/75 R15 FIRESTONE, WILDERNESS.*AK
TIRESSeptember 7, 2000
RAISED THREAD ON FRONT TIRES. TIRES SAID TO BE BAD FROM WHEEL ALIGHNMENT. TIRES STILL HAVE BUT BOUGHT REPLACEMENTS. SAME TIRES BOUGHT & FOUND 1 TIRE ON TRUCK W/VD CODE. REPLACED FOR FREE. SHOULD OTHER TIRES I HAVE BE HELD FOR INSPECTION. PLEASE CONTACT ME REGUARDING THIS.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
TIRESSeptember 7, 2000
FIRESTONE DEALERS ARE NOT DOING THEIR BEST TO FIX THIS PROBLEM. I WAS ON A LIST OF 300 TO BE FITTED FOR TIRES. WENT OUT THE NEXT DAY AND BOUGHT NEW ONES AT THE STORE ACROSS THE STREET WITH MONEY I HAD TO BORROW!!!!!( DOT NUMBER: VDHL TIRE SIZE: P235 70R15 )
TIRESSeptember 7, 2000
RAISED THREAD ON FRONT TIRES. TIRES SAID TO BE BAD FROM WHEEL ALIGHNMENT. TIRES STILL HAVE BUT BOUGHT REPLACEMENTS. SAME TIRES BOUGHT & FOUND 1 TIRE ON TRUCK W/VD CODE. REPLACED FOR FREE. SHOULD OTHER TIRES I HAVE BE HELD FOR INSPECTION. PLEASE CONTACT ME REGUARDING THIS.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
TIRESSeptember 7, 2000
FIRESTONE DEALERS ARE NOT DOING THEIR BEST TO FIX THIS PROBLEM. I WAS ON A LIST OF 300 TO BE FITTED FOR TIRES. WENT OUT THE NEXT DAY AND BOUGHT NEW ONES AT THE STORE ACROSS THE STREET WITH MONEY I HAD TO BORROW!!!!!( DOT NUMBER: VDHL TIRE SIZE: P235 70R15 )
TIRESSeptember 7, 2000
PE00-020; TIRES SIZE 23575R15, DOT VNHL1PL358, ORIGINAL EQUIPMENT WITH FORD EXPLORER, 1999, 21000 MILES ON IT. CONSUMER TOOK VEHICLE TO GET INSPECTED AT FIRESTONE, AND WAS TOLD THAT FRONT DRIVER'S SIDE TIRE TREAD WAS SEPARATING, AND HAVE DEVELOPED CRACKS ALL AROUND THE TREAD. ALSO, OTHER 3 TIRES STARTED TO PEEL , RUBBER WAS PEELING OFF. FIRESTONE DID NOT REPLACE TIRES BECASUE IT WAS NOT PART OF RECALL.*AK
TIRESSeptember 6, 2000
WHILE DRIVING 40 MPH WHEN VEHICLE HAD PRESSURE FROM REAR, AND LOST CONTROL OF VEHICLE. STEPPING ON THE BRAKES MADE VEHICLE LOSE CONTROL FURTHER. VEHICLE ROLLED OVER ABOUT THREE TIMES BECAUSE THREE OF THE TIRES HAD A BLOWNOUT. FIRESTONE, WILDERNESS AT TIRES. *AK
Crash reported4 injury(ies)
NHTSA #869800TIRESSeptember 6, 2000
THE TIRE DID NOT FAIL BUT I FOUND A THREE INCH, "J"-SHAPED PERFORATION WHICH PROCEEDS FROM THE TIRE TREAD, ACROSS TO THE TIRE WALL . *AK( DOT NUMBER: TIRE SIZE: 255/70 R16 )
TIRESSeptember 6, 2000
THE TIRE BLEWOUT WHILE TRAVELING ON A NORMAL ROAD. THE TIRE LOOKED LIKE IT WAS IN EXCELLENT CONDITION. THIS WAS UNTIMELY AND UNUSUAL. *AK
VISIBILITYSeptember 6, 2000
HEARD TIRE RECALL AUG. 9. HAD CHECKED AT FIRESTONE STORE AUG.11 AND TOLD I HAD "THE" TIRES. THEY HAD NONE TO REPLACE. WAS 176 ON A LIST OF "NO" TIRES. FILLED TIRES TO RECOMMENDED 30. DROVE SLOWLY, ONE OLD PERSON AND PURSE (SOMETIMES GROCERIES)IN CAR. WAS EXTREMELY LUCKY IN CIRCUMSTANCES. TIRE BLEW AND DID NOT HAVE TO STOP QUICKLY AND WAS ON OUTSIDE LANE OF FREEWAY IN TRAFFIC WHICH HAD THINED OUT. ROLLED INTO SERVICE LANE AND STOPPED GRADUALLY. FORD'S ROADSIDE ASSISTANCE CAME AND CHANGED THE TIRE. FORD REPLACED ALL 5 WITH GOODYEARS NEXT DAY. COST ONLY A DAYS WORK AS FORD NOT GO FOR RENT CAR.COULD HAVE EASILY BEEN WORSE..A GRANDMOTHER WITH 6 LITTLE GRANDCHILDREN AND NEW "SAFE" CAR FOR THEM.I REALLY RESENT THAT THEY SOLD ME A "SAFE" CAR AND KNEW ABOUT THE TIRES. FORD SAID THAT "TIRES" WERE NOT PART OF MY WARRANTY BUT THEY WOULD REPLACE ANYWAY. GOOD OF THEM. THEY TOLD ME THAT THEY ONLY HAD 30 TIRES TO REPLACE ON THEIR CARS AND I TOLD THEM THAT 5 OF THEM WERE MINE!!!( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESSeptember 6, 2000
THE TIRE DID NOT FAIL BUT I FOUND A THREE INCH, "J"-SHAPED PERFORATION WHICH PROCEEDS FROM THE TIRE TREAD, ACROSS TO THE TIRE WALL . *AK( DOT NUMBER: TIRE SIZE: 255/70 R16 )
TIRESSeptember 6, 2000
THE TIRE BLEWOUT WHILE TRAVELING ON A NORMAL ROAD. THE TIRE LOOKED LIKE IT WAS IN EXCELLENT CONDITION. THIS WAS UNTIMELY AND UNUSUAL. *AK
VISIBILITYSeptember 6, 2000
HEARD TIRE RECALL AUG. 9. HAD CHECKED AT FIRESTONE STORE AUG.11 AND TOLD I HAD "THE" TIRES. THEY HAD NONE TO REPLACE. WAS 176 ON A LIST OF "NO" TIRES. FILLED TIRES TO RECOMMENDED 30. DROVE SLOWLY, ONE OLD PERSON AND PURSE (SOMETIMES GROCERIES)IN CAR. WAS EXTREMELY LUCKY IN CIRCUMSTANCES. TIRE BLEW AND DID NOT HAVE TO STOP QUICKLY AND WAS ON OUTSIDE LANE OF FREEWAY IN TRAFFIC WHICH HAD THINED OUT. ROLLED INTO SERVICE LANE AND STOPPED GRADUALLY. FORD'S ROADSIDE ASSISTANCE CAME AND CHANGED THE TIRE. FORD REPLACED ALL 5 WITH GOODYEARS NEXT DAY. COST ONLY A DAYS WORK AS FORD NOT GO FOR RENT CAR.COULD HAVE EASILY BEEN WORSE..A GRANDMOTHER WITH 6 LITTLE GRANDCHILDREN AND NEW "SAFE" CAR FOR THEM.I REALLY RESENT THAT THEY SOLD ME A "SAFE" CAR AND KNEW ABOUT THE TIRES. FORD SAID THAT "TIRES" WERE NOT PART OF MY WARRANTY BUT THEY WOULD REPLACE ANYWAY. GOOD OF THEM. THEY TOLD ME THAT THEY ONLY HAD 30 TIRES TO REPLACE ON THEIR CARS AND I TOLD THEM THAT 5 OF THEM WERE MINE!!!( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESSeptember 6, 2000
I WAS DRIVING DOWN I-390 AT APPROX 70MPH WHEN WE STARTED HEARING A STRANGE NOISE. I SLOWED DOWN TO APPROX. 60MPH AND CHANGED LANES TO DETERMINE IF IT WAS JUST ROAD NOISE. WITHIN SECONDS, PASSENGER SIDE REAR TIRE BLEW OUT. FORTUNATELY, I WAS ABLE TO KEEP VEHICLE UNDER CONTROL AND STOP SAFELY. FIRESTONE TOLD ME THAT I PROBABLY RAN OVER SOMETHING, WHICH WOULD NOT BE COVERED UNDER WARRANTY. AFTER THEY EXAMINED THE TIRE, HOWEVER, THEY REPLACED IT FREE OF CHARGE (SIDEWALL WAS PRETTY MUCH GONE).( DOT NUMBER: W2?????? TIRE SIZE: P255/70R16 )
TIRESSeptember 6, 2000
VEHICLE EXPERIENCED A BLOWOUT OF THE WILDERNESS AT TIRES WHILE DRIVING ON FREEWAY CAUSING THE VEHICLES BACK END TO SWAY, THE BLOWOUT RUINED THE RIM AND THE CAP THAT COVERS THE LUG NUTS CAME OFF. NLM
TIRESSeptember 6, 2000
ORIGINAL EQUIPMENT ON A FORD, EXPLORER 1999. WHILE TRAVELING AT 50 MPH DRIVER'S SIDE REAR TIRE BLEWOUT ON ITS OWN, NO ROAD DEBRIES. TIRE DID HAVE 30 POUNDS OF PRESSURE.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
TIRESSeptember 5, 2000
TIRES ARE WARPED AND THERE IS TREAD THAT LOOKS LIKE THERE IS A STRESS FACTOR. ALSO, HEAT IS A FACTOR.*AK
TIRESSeptember 5, 2000
THE TIRES ARE STARTING TO SHRED ON THE DRIVER SIDE OF THE TIRE. *AK( DOT NUMBER: TIRE SIZE: 15 INCH )
TIRESSeptember 5, 2000
TIRE WAS FLAT IN THE MORNING FOLLOWING FIVE HOURS OF CONTINUOUS DRIVING THE PREVIOUS DAY/EVENING. POSSIBLY DUE TO SIDEWALL PUNCTURE; CONCERN THAT THIS MAY BE RELATED TO FIRESTONE TREAD SEPARATION ISSUE. I ONLY REPLACED THIS TIRE (I KEPT THE FAILED TIRE FOR FURTHER ANALYSIS), BUT AM SERIOUSLY CONCERNED OVER THE QUALITY OF THE REMAINING TIRES.( DOT NUMBER: TIRE SIZE: P255/70R16 )
TIRESSeptember 5, 2000
THE TIRES ARE STARTING TO SHRED ON THE DRIVER SIDE OF THE TIRE. *AK( DOT NUMBER: TIRE SIZE: 15 INCH )
TIRESSeptember 5, 2000
TIRE WAS FLAT IN THE MORNING FOLLOWING FIVE HOURS OF CONTINUOUS DRIVING THE PREVIOUS DAY/EVENING. POSSIBLY DUE TO SIDEWALL PUNCTURE; CONCERN THAT THIS MAY BE RELATED TO FIRESTONE TREAD SEPARATION ISSUE. I ONLY REPLACED THIS TIRE (I KEPT THE FAILED TIRE FOR FURTHER ANALYSIS), BUT AM SERIOUSLY CONCERNED OVER THE QUALITY OF THE REMAINING TIRES.( DOT NUMBER: TIRE SIZE: P255/70R16 )
TIRESSeptember 5, 2000
VEHICLE WAS PURCHASED WITH 15 INCH WILDERNESS TIRES WHICH NEEDED AIR MORE FREQUENTLY THAN OTHER TIRES, CONSUMER FELLS THE RECALL SHOULD BE WIDENED TO ENCOMPASS ALL WILDERNESS AT AND ATX TIRES REGARDLESS OF WHERE THEY WERE MANUFACTURED. NLM
TIRESSeptember 4, 2000
THE TIRES HAVE MULTIPLE STRESS CRACKS AROUND THE TREAD AREA ON ALL FOUR TIRES. I HAVE BEEN TO 2 FIRESTONE DEALERS AS WELL AS THE CAR DEALER AND THEY WOULD NOT EVEN CHECK THEM. I WAS TOLD THEY WERE NOT INVOLVED IN THE RECALL. I UNDERSTAND THAT THIS IS THE WRONG TIRE NUMBER, BUT MY TIRES LOOK UNSAFE. THIS TIRE HAS BEEN RECALLED IN OTHER COUNTRIES AND OTHER COMPLAINTS HAVE BEEN FILED REGARDING THIS TIRE. I HAVE CONTACTED MANY SOURCES AND WAS TOLD NOT TO DRIVE AT HIGH SPEEDS OR WHEN THE WEATHER IS HOT. THAT IS NOT A SOLUTION. I LOOK FORWARD TO YOUR HELP WITH THIS MATTER.( DOT NUMBER: UNCU1PX368 TIRE SIZE: P255/70R16 )
VEHICLE SPEED CONTROLSeptember 4, 2000
WHEN APPROACHING A STOP SIGN, THE THROTTLE STUCK AT 20 MPH, AND I HAD TO STEP ON THE BRAKES WITH ALL OF MY FORCE TO STOP THE VEHICLE. IT WENT THROUGH THE STOP SIGN ALMOST TO THE MID POINT OF THE INTERSECTION, BUT FORTUNATELY NO TRAFFIC WAS APPROACHING FROM OTHER DIRECTIONS. THE THROTTLE DID DISENGAGE WHEN I GAVE IT MORE GAS.
TIRESSeptember 4, 2000
I WAS TRAVELING ON THE 280 FREEWAY IN SAN FRANCISCO TRAVELING AT 70 MPH. I NOTICED THE BACK OF THE VEHICLE STARTED TO SWAY TO THE SIDE AND THE WHEEL OF THE VEHICLE WAS AGILE. AFTER ABOUT A MINUTE, I PULLED TO THE SIDE OF THE ROAD. I WALKED TO THE REAR OF THE VEHICLE AND NOTICED THAT THE RIGHT REAR TIRE WAS COMPLETELY TORN APART. I AM NOW CONCERNED BECAUSE OF THE RECENT RECALL OF THE FIRESTONE TIRES. HOWEVER, MY TIRES WERE NOT MANUFACTURED AT THE DECATUR( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESSeptember 4, 2000
THE TIRES HAVE MULTIPLE STRESS CRACKS AROUND THE TREAD AREA ON ALL FOUR TIRES. I HAVE BEEN TO 2 FIRESTONE DEALERS AS WELL AS THE CAR DEALER AND THEY WOULD NOT EVEN CHECK THEM. I WAS TOLD THEY WERE NOT INVOLVED IN THE RECALL. I UNDERSTAND THAT THIS IS THE WRONG TIRE NUMBER, BUT MY TIRES LOOK UNSAFE. THIS TIRE HAS BEEN RECALLED IN OTHER COUNTRIES AND OTHER COMPLAINTS HAVE BEEN FILED REGARDING THIS TIRE. I HAVE CONTACTED MANY SOURCES AND WAS TOLD NOT TO DRIVE AT HIGH SPEEDS OR WHEN THE WEATHER IS HOT. THAT IS NOT A SOLUTION. I LOOK FORWARD TO YOUR HELP WITH THIS MATTER.( DOT NUMBER: UNCU1PX368 TIRE SIZE: P255/70R16 )
VEHICLE SPEED CONTROLSeptember 4, 2000
WHEN APPROACHING A STOP SIGN, THE THROTTLE STUCK AT 20 MPH, AND I HAD TO STEP ON THE BRAKES WITH ALL OF MY FORCE TO STOP THE VEHICLE. IT WENT THROUGH THE STOP SIGN ALMOST TO THE MID POINT OF THE INTERSECTION, BUT FORTUNATELY NO TRAFFIC WAS APPROACHING FROM OTHER DIRECTIONS. THE THROTTLE DID DISENGAGE WHEN I GAVE IT MORE GAS.
TIRESSeptember 4, 2000
I WAS TRAVELING ON THE 280 FREEWAY IN SAN FRANCISCO TRAVELING AT 70 MPH. I NOTICED THE BACK OF THE VEHICLE STARTED TO SWAY TO THE SIDE AND THE WHEEL OF THE VEHICLE WAS AGILE. AFTER ABOUT A MINUTE, I PULLED TO THE SIDE OF THE ROAD. I WALKED TO THE REAR OF THE VEHICLE AND NOTICED THAT THE RIGHT REAR TIRE WAS COMPLETELY TORN APART. I AM NOW CONCERNED BECAUSE OF THE RECENT RECALL OF THE FIRESTONE TIRES. HOWEVER, MY TIRES WERE NOT MANUFACTURED AT THE DECATUR( DOT NUMBER: TIRE SIZE: P235/75R15 )
ENGINE AND ENGINE COOLINGSeptember 3, 2000
USUALLY DURING HOT DAYS, VEHICLE WILL START AND AFTER FEW SECONDS THE ENGINE DIES OR STALLS. THIS HAPPENED TWICE ALREADY. DEALER CAN'T FIGURE IT OUT.
ENGINE AND ENGINE COOLINGSeptember 3, 2000
USUALLY DURING HOT DAYS, VEHICLE WILL START AND AFTER FEW SECONDS THE ENGINE DIES OR STALLS. THIS HAPPENED TWICE ALREADY. DEALER CAN'T FIGURE IT OUT.
TIRESSeptember 2, 2000
MY SEVENTEEN YEAR OLD SON, MY ONLY CHILD HAS A 1999 FORD EXPLORER. HE RECENTLY HAD A BLOW-OUT ON ONE OF THE FIRESTONE WILDERNESS AT (P255/7016) TIRES. HE WAS VERY, VERY FORTUNATE IN THAT HE NOR ANY OF HIS THREE PASSENGERS WERE INJURED . THEY HAD JUST EXITED OFF A 4-LANE 65MPH HIGHWAY AND WERE NEAR ING A RESIDENTIAL AREA. THERE IS NO EXPLAINATION AS TO WHY THE TIRE EXPLODED. WE CONTACTED THE DEALER BUT, THEY OFFERED NO HELP. A FEW DAYS LATER WE BEGAN TO HERE OF A POSSIBLE RECALL . WE THEN CONTACTED THE DEALER AGAIN ,HOWEVER , THEY EXPLAINED THAT THE 16 INCH TIRES ON MY SON'S EXPLORER IS NOT PART OF THE RECALL. PLEASE DOCUMENT THIS POTENTIALLY FATAL INCIDENT CONCERNING THE FIRESTONE TIRE. I AM VERY CONCERNERED. MY CHILD'S SAFETY IS MY GREATEST CONCERN! WE HAVE HAD AN INCIDENT WITH A TIRE NOW LISTED ON YOUR CONSUMER ADVISORY DATED SEPT 1,2000. IF YOU ADVISED A RECALL, HOW CAN THEY REFUSE? HOW MANY LIVES NEED TO BE LOST BEFORE THEY AGREE? AGAIN I ASK PLEASE DOCUMENT THIS COMPLAINT AND PUSH FOR TOTAL RECALL OF ALL FIRESTONE WILDERNESS TIRES.( DOT NUMBER: W2CU1PX488 TIRE SIZE: P255/70R16 )
TIRESSeptember 2, 2000
I HAVE BEEN CONFIRMED BY FORD THAT I HAVE THE RECALLED TIRES BUT I HAVE TO WAIT 5-6 MONTHS FOR NEW ONES? I DON'T UNDERSTAND HOW I AM SUPPOSED TO DRIVE AROUND WITH SOUND MIND ON TIRES THAT ARE KNOWN TO BE LIFE THREATENING. I WANT TO KNOW IF I HAVE ANY RECOURSE OR ANY LEGAL STANCE TO GET OUT OF MY CAR.( DOT NUMBER: )
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VEHICLE SPEED CONTROLSeptember 1, 2000
WHILE DRIVING VEHICLE STALLED AND DIED. DRIVER APPLIED BRAKES AND VEHICLE WOULD SURGE SUDDENLY. DEALER HAS INSPECTED THE VEHICLE AND REPLACED WIRES. PROBLEM HAS REOCCURRED . *AK
TIRESSeptember 1, 2000
I AM WONDERING IF ANY OTHER TIRES ARE BEING ADDED TO THE FIRESTONE/FORD RECALL. MY REASONS FOR INQUIRY ARE VERY SERIOUS IN NATURE. ON MAY 05, 2000, WHILE LOOKING OUT THE REAR VIEW MIRROR OF MY FORD MUSTANG, I WATCHED MY WIFE ROLL OUR 1999 FORD EXPLORER SPORT ON THE FREEWAY AT ABOUT 55 MILES PER HOUR. AFTER MY WIFE HIT AN OBJECT IN THE ROADWAY, SHE BEGAN SKIDDING PERPENDICULAR TO THE FLOW OF TRAFFIC. WHILE SKIDDING, BOTH DRIVER'S SIDE TIRES BLEW OUT AND INITIATED SEVERAL COMPLETE ROLLS. THE VEHICLE WAS TOTALED AND I EXPECTED MY WIFE WOULD BE DEAD. LUCKILY, SHE WAS WEARING HER SEATBELT AND DID NOT SUSTAIN ANY SERIOUS PHYSICAL INJURY. THE TIRES ON OUR EXPLORER WERE P235/70R 15 OWL A/T. 21 CENTURY IN OUR INSURANCE AND THE POLICY # IS AP1295570. I WANT TO KNOW IF THESE TIRES MIGHT ALSO BE FAULTY. PLEASE RESPOND AT YOUR EARLIEST CONVIENENCE.( DOT NUMBER: TIRE SIZE: P235/70R15 )
Crash reported1 injury(ies)
NHTSA #729932TIRESSeptember 1, 2000
DRIVING DOWN THE ROAD AT 40 MILES PER HOUR AND THE PASSINGER FRONT TIRE BLEW RUINED TWO RIMS AND HAD TO REPLACE BOTH RIMS AND TIRE ON THAT SIDE JUST THOUGHT IT WAS DRIVER ERROR BUT NOW THINKING THAT IT WASNT JUST WANTED YOU TO KNOW I WILL BE CONTACTING A ATTORNEY BECAUSE FIRESTONE WILL NOT DO ANYTHING ABOUT IT WHEN I CALLED THEM I WILL NOT RISK MY FAMILY DRIVING A $28,000 DOLLAR TRUCK ON $12.00 UNION MADE TIRES.( DOT NUMBER: TIRE SIZE: 245/16 )
TIRESSeptember 1, 2000
CONSUMERS EXPERIENCED A BLOWOUT OF A FIRESTONE WILDERNESS AT TIRE WHILE DRIVING OVER A BRIDGE (P235/75R15-105S M/S). NLM
TIRESSeptember 1, 2000
PE00020, 1999 FORD, EXPLORER, P23575R15, DOT VDHL; TREAD IS CRACKING ON ALL FOUR TIRE WHICH MAY CAUSE TREAD TO SEPARATE. OWNER STILL HAS THE TIRES, AND IS LOOKING FOR REIMBURSTMENT. PLEASE PROVIDE FURTHER INFORMATION.*AK FIRESTONE AT P235/75/R15 *MW
TIRESAugust 31, 2000
WHILE DRIVING ON THE FREEWAY AT 70 MPH THE REAR TIRE BEGAN TO SHAKE AND THE CAR BEGAN TO SWERVE. I SLOWED DOWN TO FIND THAT THE TIRE HAD SHRED ALL THE WAY AROUND. I DROVE IT TO THE SIDE WERE I CONTACTED FORD ROADSIDE ASSISTANCE @ 3:00 AM. I TOOK IT INTO THE NEAREST FIRESTONE TO GET A REPLACEMENT. HE COULD NOT FIND A REASON WHY THIS HAD HAPPENED NO CUTS IN THE TIRE JUST SEPERATION. ACCORDING TO MY WARRANTY I SHOULD HAVE GOTTEN A FREE REPLACEMENT BECAUSE OF A DEFECT THE MANAGER REFUSED BECAUSE HE ASSUMED THE TIRE WAS NOT PROPERLY INFLATED I PAID FOR A NEW TIRE.( DOT NUMBER: TIRE SIZE: 23575R15 )
TIRESAugust 31, 2000
I INSPECTED THE TIRES AFTER RECENT RECALL AND NOTICED A SYMMETRICAL PATTERN OF CRACKS ON ALL FOUR TIRES WHERE THE TREAD MEETS THE SIDEWALL. I HAVE CALLED FORD AND FIRESTONE MULTIPLE TIMES AND NEITHER ARE INTERESTED IN NON RECALLED TIRES. I HAVE TO REPLACE THE TIRES AFTER 23 000 MILES (THEY HAVE PLENTY OF TREAD DEPTH), AS AN INSPECTION BY A FIRESTONE DEALER DECLARED THEY ARE DAMAGED AND ARE UNSAFE. I WOULD LIKE TO TURN THE TIRES OVER TO YOUR AGENCY FOR INSPECTION IF YOU ARE INTERESTED. THANKS.( DOT NUMBER: 026555 TIRE SIZE: 255/70R16 )
TIRESAugust 31, 2000
THE TIRES ON THE VEHICLE EXPERIENCED FAILURE. (NO MAKE/MODEL OF THE TIRES PROVIDED BY CONSUMER) *MJS
TIRESAugust 31, 2000
FIRESTONE WILDERNESS AT TIRE FAILED (P235/75R15). NLM
TIRESAugust 31, 2000
WHILE DRIVING THE REAR LEFT FIRESTONE WILDERNESS TIRE (P225/70R16) SEPARATED AND BLEWOUT. NLM
POWER TRAINAugust 31, 2000
THE PLANETARY GEAR ON THE TRANSMISSION FAILED, TWO SEPARATE REPAIRS OF THE TRANSMISSION WITH THE OVERDRIVE UNIT. *MJS
TIRESAugust 30, 2000
THE SUV WAS TOTALED OUT, AND MY HUSBAND WAS INJURED!( DOT NUMBER: VD TIRE SIZE: 235/75/R15 )
Crash reported
NHTSA #729512TIRESAugust 30, 2000
TIRES DEVELOPED A LOUD ROAR. AIR PRESSURE VARIED FROM 32LBS. TO 18. VEHICLE DOES NOT FEEL AS STABLE AS OTHER EXPLORER THAT I HAVE HAD WITH DIFFERENT TYPE OF TIRES. CONWAY FORD SAYS THE TIRES WERE NOT MADE IN ILL. AND DO NOT NEED TO BE REPLACED. I FEEL THAT THESE TIRES ARE NOT SAFE AND AM AFAID TO DRIVE ON THEM.( DOT NUMBER: E4027477 TIRE SIZE: P235-75R15 )
TIRESAugust 30, 2000
THE CONSUMER RECEIVED RECALL NOTIFICATION REGARDING (00T-005), HOWEVER THE FIRESTONE DEALERSHIPS DID NOT KNOW HOW TO HANDLE THE RECALL, CONSUMER IS REQUESTING REIMBURSEMENT FOR PURCHASING TIRES AT ANOTHER DEALERSHIP. *MJS
TIRESAugust 30, 2000
PE20020; ORIGINAL EQUIPMENT ON A FORD EXPLORER 1999, P23575R15, E4 027477LEFT FRONT AND LEFT REAR TREAD APPEARED TO BE SEPARATING FROM TIRE. CONSUMER FELT UNSAFE WITH THESE TIRES. *AK THE TIRES ARE MADE IN CANADA. THE LEFT FRONT TIRE SHOWED GREATEST SEPARATION FOLLOWED BY LEFT REAR TIRE. *YH
TIRESAugust 29, 2000
TIRE FAILED WHILE DRIVING. REPLACED WITH SPARE AND RETURNED TO HOUSTON FIRESTONE DEALER. DEALER RECOGNIZED THAT WAS A TREAD PROBLEM AND TIRE WAS NOT FIXABLE. WAS REPLACED WITH GENERAL BRAND NAME TIRE. AM WAITING ON REPLACEMENT OF OTHER 3 TIRES WHICH TO MY KNOWLEDGE HAVE BEEN RECALLED. TIRE WAS REAR LEFT TIRE.( DOT NUMBER: )
TIRESAugust 29, 2000
TOTALED OUT
Crash reported1 injury(ies)
NHTSA #729430TIRESAugust 29, 2000
THIS IS FOUTH FLAT TIRE SINCE PURCHASE. ALWAYS INVOLVED REAR TIRES,EVEN THOUGH TIRES HAVE BEEN ROTATED. THIS SIZE SHOULD BE RECALLED( DOT NUMBER: VNCU TIRE SIZE: P25570R16 )
TIRESAugust 29, 2000
WHILE INSPECTING MY VEHICLE TO SEE IF THE TIRES WERE THE ONES BEING RECALLED (I.E LOOKING TO SEE IF THEY HAD THE VD CODE AND WERE MADE IN DECATAUR), I NOTICED THAT MY TIRES HAVE CUTS LOCATED EQUIDISTANTLY FROM THE CENTER. THEY RANGE IN SIZE FRO 1/4" TO 1" LONG AND ARE LOCATED ON 3 OF THE 4 TIRES. I'VE SENT PICTURES TO YOUR WEBMASTER, HOWEVER, HE SAID TO FILE A COMPLAINT USING THIS FORM. WHILE DO NOT KNOW IF THESE CUTS ARE RELATED TO THE RECALL PROBLEM, I DO FEEL THAT THEY REPRESENT A PROCESS OR MATERIAL PROBLEM WITH ALL OF THE FIRESTONE TIRES. I HAVE TRIED GOING THROUGH FORD AND FIRESTONE TO GET REPLACEMENTS, BUT THEY HAVE NOT BEEN VERY HELPFUL. I'M CURRENTLY IN THE PROCESS OF GETTING NEW TIRES TO ENSURE MY SAFETY. IF YOU'D LIKE ADDITIONAL INFORMATION, PLEASE FEEL FREE TO CONTACT ME. DENISE WELSH( DOT NUMBER: )
TIRESAugust 29, 2000
WILDERNESS AT'S CRACKING - I LIVE IN IN MICHIGAN!! : HI, I'M TRYING TO GET REPLACEMENT TIRES, MINE ARE CRACKING. ON 8-19 I WENT TO TOMMY'S FIRESTONE IN NOVI, MI PER THE FIRESTONE 800 NUMBER. THEY HAD TIRES, BUT WOULD NOT REPLACE, SAID I WOULD HAVE TO PAY $500-$600. MANAGER "TOM" SHOWED ME HOW 2 ON MY TIRES ARE CRACKING ALL THE WAY AROUND. 8-20 I WENT TO CM SUPER TIRE (FIRESTONE) IN LIVONIA, MI AND WAS TOLD "WE DON'T DO RECALLS ON SUNDAYS" AND THEY DIDN'T HAVE TIRES FOR FREE, I WOULD HAVE TO PAY. LAST WEEK I GOT ON A "WAIT LIST" AT A FORD DEALER. PLEASE CALL ME, THANKS!!!! 734-657-0913.( DOT NUMBER: VD????? TIRE SIZE: 235-75-15 )
TIRESAugust 29, 2000
THE FIRESTONE WILDERNESS (P235/75R15) TIRES THAT ARE ON THE VEHICLE ARE EXPERIENCING BUMPS, TIRES ARE BEING DENIED RECALL REPLACEMENT AT THIS TIME, CONSUMER IS NOT SATISFIED WITH THE RECALL THAT IS CURRENTLY BEING ISSUED. *MJS
VISIBILITY,TIRESAugust 29, 2000
PE00020, ORIGINAL EQUIPMENT; WHILE DRIVING ON INTERSTATE AT 60 MPH SUDDENLY IT FELT LIKE CAR LIFTED, AND THEN HEARD A POP. WHEN CAR LANDED, CONSUMER LOST CONTROL, CAR SWERVED, AND USED A CEMENT DIVIDER TO HELP SLOW THE VEHICLE DOWN AND TO KEEP IT FROM ROLLING OVER. *AK THE CONSUMER FEELS THE ACCIDENT WAS DUE TO FAULTY FIRESTONE WILDERNESS XT TIRES AND 2 PEOPLE WERE INJURED. THE WIPER SWITCH WAS REPLACED. *SLC
2 injury(ies)
NHTSA #869025TIRESAugust 28, 2000
PE00020, TIRE TREAD SEPARATION: OWNER FOUND SIGNS OF TREAD SEPARATION ON ALL FOUR TIRES. REAR DRIVER'S SIDE TIRE WAS THE WORST. CRACKS WERE FROM 1-2 INCHES LONG. TIRE SIZE P235/75R15, DOT # W2H11PY408, MANUFACTURED AT THE NORTH CAROLINA PLANT. ORIGINAL TIRE EQUIPMENT ON A 1999, EXPLORER. TIRE MILEAGE AROUND 23, 000. OWNER HAS REPLACED ALL FOUR TIMES WITH MICHELIN TIRES. *AK THE REAR DRIVER SIDE TIRE AND THREE OTHERS HAVE CRACKS OVER THE INTIRE CIRCUMFERENCE. THE CUSTOMER REPLACED. *YH
TIRESAugust 25, 2000
FORD AND FIRESTONE REFUSE TO REPLACE 16 INCH TIRES EVEN THOUGH THERE IS DATA SHOWING SIMILAR TIRE FAILURE AS THE 15 INCH MODEL. THE NHTSA, AND CSA AND OTHER GROUPS HAVE RECOMMENDED THEY BE INCLUDED TO NO AVAIL. PLEASE FORCE A RECALL ON THESE TIRES SO THAT WE MAY FEEL A GREATER SENSE OF SAFETY THAN CURRENTLY FELT.( DOT NUMBER: TIRE SIZE: P25516R70 )
TIRESAugust 25, 2000
WE TOOK THE CAR TO A FIRESTONE DEALER AND WERE TOLD THAT THE TIRES ARE NOT ON RECALL -- JUST THE ONES WITH VD AT THE START OF THE NUMBER. HOWEVER, THERE ARE CRACKS IN THE TIRES AND THE DEALER SAW THEM -- SAID WE SHOULD REPLACE THEM AND HE WOULD ADJUST THEM. THIS WAS TWO WEEKS AGO - HE WAS OUT OF THE TIRES AT THE TIME AND SAID HE WOULD CALL US WITHIN A WEEK. WE HAVE HEARD NOTHING. WE ARE VERY CONCERNED FOR OUR SAFETY, ESPECIALLY SINCE THE FIRESTONE DEALER SAID THE TIRES NEEDED TO BE REPLACED. WHAT WE DON'T UNDERSTAND IS WHY WE WOULD BE EXPECTED TO BEAR THE EXPENSE (LESS HIS ADJUSTMENT) FOR A NEW SET WHEN THEY ARE SURELY SOME OF THE DEFECTIVE TIRES.( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 25, 2000
WE BELIEVE THESE TIRES CONTAIN THE SAME DEFECT AS THE WILDERNESS AT 15 INCH TIRES. OUR TIRE BLEW OUT ON AUGUST 5, 2000 AND WE WERE SUBSEQUENTLY TOLD THAT THE TIRE COULD NOT BE FIXED DUE TO SIDEWALL DAMAGE. WE HAVE CONTACTED FORD AND FIRESTONE INCLUDING PICTURES OF THE DAMAGED AREA,. WE TRIED TO ATTACH THE EMAIL THAT WE HAVE SENT TO BOTH FORD AND FIRESTONE BUT WERE UNABLE TO.( DOT NUMBER: VDCU 1PX TIRE SIZE: P25570R16 )
TIRESAugust 25, 2000
THIS RELATES TO THE FIRESTONE TIRE RECALL. BEFORE THE FIRESTONE TIRE RECALL WAS ANNOUNCED, I HAD MY MOTHER-IN-LAW TAKE HER EXPLOYER IN TO THE LOCAL DEALER IN JEFFERSON CITY, MISSOURI BECAUSE I NOTICED EXCESSIVE WEAR ON HER FRONT TIRES. THE TREAD ON THE INNER SURFACES WAS WORN COMPLETELY DOWN AND YOU COULD NOTICE A DISTINCTIVE SOUND AS YOU DROVE IT DOWN THE HIGHWAY, I CALL IT THE HELICOPTER SOUND. THE RESPONSE SHE RECEIVED WAS THAT ALL EXPLOYERS DO THIS AND THERE WAS NOTHING THAT THEY COULD DO ABOUT IT. AFTER THE RECALL WAS ANOUNCED, SHE TOOK IT BACK TO THE DEALER AND IN HER WORDS "THE MEN IN SUITS HAD HER TIRES REPLACESD ON THE SPOT". THAT TOOK CARE OF THE TIRE PROBEM FOR NOW, BUT I BELIEVE THAT IF ALL EXPLOYERS TEND TO WEAR TIRES AS THE DEALER INDICATED TO HER, THEN IT COULD BE A CONTRIBUTARY CAUSE OF THE PREMATURE TIRE FAILURES THAT HAVE BEEN EXPERIENCE ON FORD EXPLOYERS.
TIRESAugust 25, 2000
CONSUMER REPLACED RECALLED FIRESTONE WILDERNESS TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
TIRESAugust 25, 2000
CONSUMER REPLACED RECALLED FIRESTONE WILDERNESS TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
TIRESAugust 24, 2000
WHILE DRIVING COULD HEAR NOISE COMING FROM LEFT FRONT TIRE, AND COULD NOT BE BALANCED. FIRESTONE WILDERNESS 235/75R16. *AK
TIRESAugust 24, 2000
TIRES ON VEHICLE ARE WILDERNESS AT, THEY HAVE 30 PSI OF AIR EACH. RIGHT FRONT TIRE IS SHOWING CRACKING AT THE CROWN OF TIRE BETWEEN TREAD AND SIDEWALL ALL THE WAY AROUND THE TIRE. THE RIGHT REAR TIRE IS SHOWING SOME CRACKS JUST STARTING. THE DOT NUMBERS DO NOT START WITH VD, HOWEVER IT APPEARS TO ME THAT THIS IS THE SAME PROBLEM AS THE WILDERNESS AT TIRES THAT DO. I HAVE SERIOUS CONCERNS WITH THESE TIRES.( DOT NUMBER: W2HL 368 TIRE SIZE: P235/75R15 )
TIRESAugust 24, 2000
THE FIRESTONE WILDERNESS TIRE SEPARATED ON A TRIP MY WIFE AND CHILDREN WERE TAKING TO NEW ORLEANS. THE FIRESTONE DEALER IN NEW ORLEANS STATED THAT NO ADJUSTMENT WOULD BE MADE ON THE TIRE AND AT THAT TIME MY WIFE PURCHASED A NEW TIRE TO REPLACE THE SEPARATED TIRE. SUBSEQUENTLY THERE WAS A RECALL ON FIRESTONE TIRES. WE TOOK THE VEHICLE TO A FIRESTONE DEALER WHO STATED THAT THE WILDERNESS TIRE ON OUR AUTO WERE NOT THE RECALLED TIRES WITH THE EXCEPTION OF THE ONE REPLACEMENT TIRE PURCHASED IN NEW ORLEANS. MEANING OF COURSE THAT A FIRESTONE WILDERNESS TIRE THAT SEPARATED IS NOT A PART OF THE CURRENT RECALL. I AM CONCERNED ABOUT USING THE AUTO DUE TO MY UNCERTAINTY ABOUT THE QUALITY OF TIRES AND WONDER IF THE PROBLEM IS A DESIGN OR MANUFACTURING PROBLEM ,THAT EFFECTS ALL WILDERNESS TIRES AND NOT ONLY THE TIRES MANUFACTURED AT THE IL PLANT. THANKS FOR YOUR HELP. IF YOU NEED ADDITIONAL INFORMATION PLEASE CONTACT ME.( DOT NUMBER: )
TIRESAugust 24, 2000
DUE TO THE LARGE RECALL WE HAD OUR TIRE INSPECTED BY A FIRESTONE DEALERSHIP IN TAYLORS, SC . THE TIRES HAVE SERIOUS CRACKS IN THE SIDE WALLS, THIS WAS CONFIRMED BY THE DEALERSHIP HOWEVER THEY STATE THESE TIRES WERE NOT IN THE RECALL AND IF WE WANTED THEM REPLACED WE WOULD HAVE TO PAY A PRORATED AMT. THE VEHICLE HAS LESS THAN 20,000 MILES THERE SHOULD NOT BE ANY PROBLEMS WITH THE TIRES AT THIS MILEAGE, THE RECALL NEEDS TO BE EXPANDED. WE WELCOME ANYONE FROM THE NHTSA TO INSPECT THE TIRES. THE DEALERSHIP WAS VERY HELPFUL BUT SAID THERE HANDS WERE TIED IN THIS MATTER. THE TIRE ARE THE W2 SERIES. WE ARE RELYING ON YOU TO HELP IN THIS MATTER BECAUSE WE DO NOT FEEL IT IS OUR RESPONSIBILITY TO PAY FOR ANY PART OF THIS DEFECT.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
TIRESAugust 24, 2000
TIRE BLEW OUT ON INTERSTATE, ENTIRE SIDE. WAS DRIVING AT NORMAL SPEED IN NORMAL CONDITIONS. CAUSED OPERATOR TO TEMPORARILY LOSE CONTROL. TIRE PRESSURE IN ALL TIRES WERE NORMAL AND IN EXCELLENT CONDITION( DOT NUMBER: TIRE SIZE: 15 )
AIR BAGS,SEATSAugust 24, 2000
DURING VEHICLE COLLISION, NO DEPLOYMENT OF THE AIR BAGS OCCURRED AND THE SEAT BACK COLLAPSED, RESULTING IN INJURY TO THE DRIVER. *MJS
Crash reported1 injury(ies)
NHTSA #553994SUSPENSION,TIRESAugust 24, 2000
WHILE DRIVING 65MPH VEHICLE SWERVED AND ROLLED OVER, RESULTING IN INJURY. DEALER HAS BEEN NOTIFIED.*AK
Crash reported1 injury(ies)
NHTSA #868574TIRESAugust 24, 2000
P235/75R15, DOT VDHL1P49; LEFT REAR TIRE DEVELOPED A BUBBLE ON THE SIDE, BUT NOT ON THE TREAD AT ONLY 8,000 MILES . CONSUMER TOOK TIRE TO FIRESTONE, BUT THEY REFUSED TO REPLACE IT.*AK
TIRESAugust 23, 2000
VEHICLE RIDES UNSTABLE AT SPEEDS OF 55MPH OR GREATER, PARTICULARLY ON THE FREEWAY. VEHICLE AGGRESIVELY TRACKS AND SWAYS. VEHICLE ALSO OVEREACTS WHEN SUDDEN MOVE TO THE RIGHT OR LEFT IS NECESSITTATED TO AVOID OBSTRUCTION IN THE ROAD OR A COLLISION WITH ANOTHER VEHICLE. ALIGNMENT HAS BEEN INSPECTED 3 TIMES AND RULED OUT AS THE CAUSE OF THE PROBLEM. NEW EDDIE BAUER MODEL (WITH WILDERNESS AT 16" TIRES,) AND XLT MODEL (WITH WILDERNESS AT 15" TIRES) EXPLORERS WERE ALSO TEST DRIVEN WITH THE DEALER (HOMER HELLER FORD) AND FOUND TO HAVE THE SAME PROBLEM AS THE SUBJECT LIMITED MODEL. ALL HAVE WILDERNESS AT TIRES STOCK FROM THE FACTORY. RECOMMEND FIRESTONE RECALL ALL WILDERNESS AT TIRES MADE AT ALL FACTORIES AND 16" TIRES AS WELL AS 15".( DOT NUMBER: VNCU-1PX TIRE SIZE: (255/70R16 )
TIRESAugust 23, 2000
THE FIRESTONE WILDERNESS AT TIRES EXPERIENCED CRACKS, OWNER WAS REFUSED RECALL REPLACEMENT AND REPLACED WITH OTHER TIRES. *MJS
TIRESAugust 23, 2000
CONSUMER HAD ALL 4 FIRESTONE WILDERNESS AT TIRES(P23575R15) CHECKED. TECHNICIAN NOTICED TREAD SEPARATION. DEALER WOULD NOT REPLACE SINCE TIRE WAS NOT PART OF RECALL. *AK DOT #W2HL. *SLC
ELECTRICAL SYSTEM,VISIBILITYAugust 22, 2000
VEHICILE STARTED ON WITH IGNITION SWITCH. HIS GRANDSON WAS INSIDE OF VEHICLE, AND REAR BACK WINDOW CAME UP, AND GRANDSON STUCK HIS HEAD OUTSIDE OF THE WINDOW AND THE WINDOW CAME UP. OWNER CAME OUT JUST IN TIME TO RELEASE THE WINDOW.*AK THE DEALER REPLACED THE ELECTRIC START SYSTEM. THE MAIN PROBLEM WAS THE AUTOMATIC START SYSTEM WHICH STARTS SPONTANEOUSLY WITHOUT USING THE KEY PAD. THE VEHICLE STARTED SEVERAL TIMES WITHOUT NOTICE. *YH
TIRESAugust 22, 2000
WHEN THIS TIRE WENT FLAT RECENTLY THE MECHANIC SAID "I'VE NEVER SEEN A TIRE FAILURE LIKE THIS. IT'S LIKE IT CUT ITSELF OPEN FROM THE INSIDE". IS IT POSSIBLE THERE ARE OTHER TIRES IN THE CURRENT RECALL WHICH MAY BE UNSAFE ?( DOT NUMBER: VNHL TIRE SIZE: 15 INCH )
TIRESAugust 22, 2000
TREAD SEPERATION FOUND PRIOR TO BLOW OUT( DOT NUMBER: VDHL1PY488 TIRE SIZE: 235R15 )
TIRESAugust 22, 2000
HAVE HAD TWO TIRE DEALERS EXAMINE----ALL TIRES ARE SHOWING SIGNS OF TREAD SEPARATION. SCARED TO DRIVE IT SO HAVE PARKED IT AND BORROWED PARENTS CAR SINCE I DRIVE THREE TO FOUR HOURS A DAY SEEING PATIENTS IN ARKANSAS----HAVE HAD SEVERAL DAYS OF TEMPERATURE OVER 100 DEGREES.( DOT NUMBER: W2CU TIRE SIZE: P255/7OR16 )
TIRESAugust 22, 2000
WHEN REPLACING THESE ORIGINAL TIRES DUE TO MUCH ROUGHER THAN NORMAL RIDE SEARS TECHNICIAN DIAGNOSED THE PROBLEM DUE TO TIRE UNRAVELING FROM THE INSIDE. NOTE: ON THE OUTSIDE THESE TIRES APPEARED TO THE NAKED EYE TO LOOK PERFECTLY NORMAL AND INTACT FROM THE OUTSIDE.( DOT NUMBER: TIRE SIZE: P25570R16 )
TIRESAugust 21, 2000
THE TIRE FAILED WHEN DRIVING ON THE FREEWAY. NO PREVIOUS DAMAGE ON THE TIRE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 21, 2000
WHILE DRIVING THE LEFT REAR TIRE SIDEWALL BLEWOUT. NLM
TIRESAugust 20, 2000
MY DAUGHTER WAS DRIVING THE EXPLORER BACK TO COLLEGE WHEN THE RIGHT REAR TIRE DISINTEGRATED CAUSING THE VEHICLE TO ROLL TWICE. SHE WAS CUT SEVERAL PLACES AND BRUISED HER LEFT SHOULDER. THE VEHICLE WAS TOTALED. THE INVESTIGATING OFFICER PUT THE CAUSE OF THE ACCIDENT TO BE THE FAILURE OF THE RIGHT REAR FIRESTONE TIRE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash reported1 injury(ies)
NHTSA #728503TIRESAugust 19, 2000
ALL FOUR TIRES SHOWING SIGNS OF TREAD STARTING TO SEPARATE FROM SIDEWALL.( DOT NUMBER: VNCU 1 PX TIRE SIZE: P255/70R16 )
AIR BAGS,VEHICLE SPEED CONTROL,TIRESAugust 18, 2000
PE00020 ; AIRBAG MODULE LIGHT CAME ON THE DASHBOARD INTERMITTENTLY. THROTTLE WAS STUCK, AND VEHICLE SUDDENLY ACCELERATED/T HOOD LATCH BOLTS WERE DEFECTIVE, AND AND THE FIRESTONE #ATX P23575 R15 DOT VDUL TIRE TREAD SEPARATED. HAS CONTACTED FIRESTONE, AND THEY PUT ON A WAITING LIST. *AK
ENGINE AND ENGINE COOLINGAugust 18, 2000
ENGINE DEVELOPED NOISE IN LOWER END. FORD SERVICE BULLETIN 13645 DESCRIBES PROBLEM, "DIESEL OR MARBLES IN A TIN CAN RATTLE" 4.0 OHV; PROBLEM GETS LOUDER WITH TIME; CONCERNED ABOUT FAILURE.
TIRESAugust 18, 2000
DRIVING AT NIGHT. SLOWED DOWN TO EXIT INTERSTATE, APPROX. 55 MPH, WHEN RIGHT REAR TIRE BLEW OUT. WAS ABLE TO GET CONTROL OF VEHICLE TO PREVENT ACCIDENT. WHEN WE LOOKED AT TIRE, TIRE TREAD WAS SEPERATED FROM THE SIDE WALL, AS DESCRIBED IN MEDIA ACCOUNTS. TOOK TIRE TO DEALER TO HAVE IT REPLACED. WAS REPLACED WITH SAME BRAND OF TIRE. SINCE NEWS OF PROBLEMS WITH TIRES BECAME PUBLIC, WE HAVE REPLACED ALL THE TIRES ON THE VEHICLE WITH A DIFFERENT BRAND OF TIRE.L( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 18, 2000
RIGHT REAR TIRE DISINTEGRATED WHILE DRIVING APPROXIMATELY 5:30 PM 08/18/2000 ON SOUTH FLORIDA'S ALLIGATOR ALLEY, NO INJURIES OR CAR DAMAGE. CHANGED TIRE WITH SPARE AND GOING TO DEALER TO REPLACE ALL TIRES NOW. WEATHER CONDITIIONS WERE OVERCAST, SPEED WAS APPROXIMATELY 70 MPH. TIRES FILLED TO 30 PSI RECOMMENDATION BY FIRESTONE/FORD( DOT NUMBER: )
TIRESAugust 18, 2000
CONSUMER HAS A 99 FORD EXPLORER. TIRE BLEW OUT WHILE GOING 55MPH. TREAD SEPARATED FROM THE RIM. DEALER SAID THAT THE CAUSE MUST HAVE BEEN A NAIL. TIRE SIZE & DOT NUMBER THE CONSUMER WILL COMPLETE WHEN RECEIVED. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
ELECTRICAL SYSTEM,TIRESAugust 17, 2000
CONSUMER RECEIVED RECALL 00V072000. CONTACTED DEALER WHO REFUSED TO CORRECT PROBLEM .*AK DOT# VDHL. CONSUMER IS HAVING DIFFICULTY OBTAINING RECALL REPAIR FOR THE FIRESTONE TIRES. *SLC
STRUCTUREAugust 17, 2000
DEFECTIVE STRIKER PLATE WHICH WAS USED TO HOLD THE DOOR IN EVENT OF A CRASH, SPUN AROUND, CAUSING DOOR NOT TO CLOSE PROPERLY. IN EVENT OF A CRASH DOOR MAY FLY OPEN. MANUFACTURER SAID THAT STRIKER PLATE WAS SUPPOSE TO STAY IN PLACE WHEN THE DOOR WAS SHUT. *AK
1 injury(ies)
NHTSA #868033TIRESAugust 17, 2000
WE EXPERIENCED A BLOWOUT ON THE HIGHWAY AT NORMAL SPEEDS IN OUR EXPLORER. BOTH FIRESTONE AND FORD HAVE REFUSED TO DISCUSS WITH US ONLY SAYING THAT THE 16 INCH TIRES ARE SAFE. FORD REFERRED ME TO FIRESTONE; FIRESTONE REFERRED ME TO FORD. THIS BLOWOUT CLEARLY SHOWS THAT THE TIRE WAS OF SUBSTANDARD QUALITY. WE DO ROUTINE MAINTENANCE ON OUR VEHICLES AND KEEP THEM SERVICED AT ALL TIMES, INCLUDING THE TIRES. THIS WAS NOT DUE TO LOW TIRE PRESSURE OR NEGLECT ON OUR PART.( DOT NUMBER: W2CU1PX TIRE SIZE: P255/70R16 )
TIRESAugust 16, 2000
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK( DOT NUMBER: TIRE SIZE: P255/7OR16 )
Crash reported1 injury(ies)
NHTSA #728053TIRESAugust 16, 2000
TIRES SHOW FULL LENGTH CRACKS/SEPARATION AT TREAD BOTTOM BOTH REAR TIRES, TIRES INSPECTED PRIOR TO REPLACEMENT BY QUALIFIED TECHNICIAN, TIRE CENTER INC, COLORADO SPRINGS, CO. *AK( DOT NUMBER: TIRE SIZE: P25570R16 )
ELECTRICAL SYSTEMAugust 16, 2000
IGNITION SWITCH WILL NOT START ENGINE WHEN INSIDE AMBIENT AIR TEMP IS HOT FROM SITTING IN THE SUN, DEALER REFUSED TO INSPECT OR FIX, VEH STILL UNDER FULL WARRANTY. *AK
TIRESAugust 16, 2000
TIRES POSSIBLY FELL APART/TREAD PEELED - RESULTING IN A CRASH - VEHICLE WAS TOTALED( DOT NUMBER: )
Crash reported1 injury(ies)
NHTSA #728075TIRESAugust 16, 2000
WHILE DRIVING WEST ON ATLANTIC BLVD IN FRONT OF THE POST OFFICE THE LEFT FRONT TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN 2 TIMES (360'S) AND STRIKE THE MEDIAN BREAKING THE WHEEL AND FLATTENING THE LEFT REAR TIRE ALSO. THE VEHICLE CAME TO REST BETWEEN TWO MEDIAN ISLANDS. THE APPROX. ADDRESS IS : 8801 ATLANTIC BLVD CORAL SPRINGS, FL( DOT NUMBER: VDHL TIRE SIZE: P235-75R15 )
Crash reported
NHTSA #728100TIRESAugust 16, 2000
THIS REPORT IS FOR A PREVIOUSLY OWNED EXPLORER, NOT THE ONE IDENTIFIED BY VIN AND PURCHASE DATE HERE. THIS CAR WAS PURCHASED IN 1995 AND HAD 2 TIRES DELAMINATE ON TWO SEPERATE OCCASIONS. ON BOTH OCCASIONS I WAS TRAVELLING ON I-15 AT ABOUT 70 TO 75 MPH, BOTH WERE ON HOT DAYS. ONE WAS A RIGHT REAR TIRE, THE OTHER WAS A LEFT FRONT TIRE. I HAVE HAD PREVIOUS TROUBLES WITH FIRESTONE TIRES SHREADING ON A 1989 BRONCO II. THE BRONCO II INCIDENT WAS TAKEN TO THE FIRESTONE DEALER. THE EXPLOYER INCIDENT WAS REPORTED TO THE FORD DEALER. I HAVE REPEATEDLY REQUESTED OF THE FORD DEALER THAT I GET TIRES OTHER THAN FIRESTONE, NOT ONLY BECAUSE OF THE PROBLEMS I HAVE HAD, BUT BECAUSE THEY HAVE REFUSED TO STAND BEHIND THERE WARRANTIES. I HAVE BEEN TOLD THAT WOULD COST ME SEVERAL HUNDRED DOLLARS MORE. WHEN I REPORTED THE DELAMINATIONS TO THE FORD DEALER, I WAS TOLD THAT THESE TIRES WERE DESIGNED FOR MAXIMUM MILEAGE WITH MINIMUM WEAR. THIS, I WAS TOLD, REQUIRED USE OF HARDER RUBBER, WHICH WAS MORE DIFFICULT TO BOND TO THE REST OF THE TIRE. THEY SAID THAT THE REASON THE TIRE DELAMINATED IS THAT IS WAS A SUPERIOR WEARING TIRE AND THAT I SHOULD BE PLEASED THAT I GOT 50000 MILES OUR OF THEM. I, OF COURSE, STRONGLY DISAGREED, AND FEEL THAT A TIRE THAT DELAMINATES WITH NO OUTWARD SIGNS OF WEAR IS EXTRA DANGEROUS. I NOW HAVE ANOTHER EXPLOYER, THE ONE IDENTIFIED IN THIS REPORT, THAT HAS FIRESTONE WILDERNESS AT TIRES. I ALSO HAVE AN INDIVIDUAL THAT WORKS WITH ME THAT HAS AN EXPLORER THAT HAS HAD 2 TIRES DELAMINATE. NOW THAT I FIND HOW WIDE SPREAD THIS PROBLEM IS AND HOW LONG THEY'VE KNOWN ABOUT IT, I DON'T UNDERSTAND WHY IMMEDIATE ACTION IS NOT TAKEN TO REPLACE THESE TIRES. I HAVE ALREADY HAD TWO TERIFYING EXPERIENCES AND I DO NOT WANT TO BE IN JEOPARDY ANY LONGER. THE FORD DEALER TO WHICH I HAVE REFERRED IS THE SAME AS LISTING IN THIS FORM AS THE PRESENT DEALER.( DOT NUMBER: TIRE SIZE: UNKNOWN )
TIRESAugust 16, 2000
CLEAR DAY/NEWLY PAVED ROAD/NO DEBRIS/BLOWOUT/GASH IN TIRE WHERE TREAD MET SIDEWALL( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
TIRESAugust 16, 2000
CONSUMER REPLACED FIRESTONE WILDERNESS TIRES (OOT-005 RECALL) WITH MICHELIN TIRES, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
TIRESAugust 15, 2000
WITHOUT WARNING THE SIDEWALL BLEW OUT OF THE RIGHT REAR TIRE (FIRESTONE WILDERNESS AT SIZE P235/75R155L). NLM
TIRESAugust 15, 2000
TIRES STARTED TO SPLIT ON THE SIDEWALL, SPLITS ARE VERY HARD TO SEE AND THE TIRES MUST BE COLD IN ORDER TO SEE THE SMALL CRACK
TIRESAugust 15, 2000
WE HAD COME TO A COMPLETE STOP IN TRAFFIC WHEN WE HEARD WHAT SOUNDED LIKE A "GUNSHOT". THE RIGHT REAR TIRE QUICKLY WENT FLAT AND I ASSUMED FROM THE SOUND THAT WE HAD EXPERIENCED A "BLOWOUT". THE TIRE WAS ABLE TO BE REPAIRED (PATCHED). I REALIZE THAT THE RECENTLY ANNOUNCED RECALL OF FIRESTONE TIRES IS CURRENTLY LIMITED TO 15" TIRES, HOWEVER, THIS IS THE 3RD FLAT TIRE WE HAVE HAD IN LESS THAN A YEAR (2 WERE PUNCTURES WHICH I REALIZE DOESN'T ENTER IN TO THE PROBLEM). I WILL NEVER FEEL COMFORTABLE WITH THESE TIRES OR SAFE. WE WERE JUST LUCKY THAT WE WEREN'T TRAVELING AT A HIGH SPEED WHEN THIS TIRE "BLEW". WE HAVE A SMALL SON AND THIS VEHICLE IS OUR PRIMARY TRANSPORTATION. I BELIEVE THE TIRE RECALL SHOULD BE EXPANDED TO INCLUDE THE 16" WILDERNESS AT TIRES AS WELL.*AK( DOT NUMBER: W2CU1PX408 TIRE SIZE: P255/70R16 )
TIRESAugust 15, 2000
I HAVE ALREADY REMOVED THESE TIRES FROM MY VEHICLE, DUE TOTHE SAFETY OF MY FAMILY, THESE TIRES SHOULD BE RECALLED IMMEDIATELY. WAITING TO GATHER MORE INFORMATION COULD ENDANGER MORE PEOPLE OUT ON OUR ROADWAYS. *AK( DOT NUMBER: TIRE SIZE: P255 70R16 )
TIRESAugust 15, 2000
I KNOW THIS SIZE IS NOT SUBJECT TO THE CURRENT RECALL. BUT I WANTED TO LET YOU KNOW THAT I HAD A SIMILAR BLOW OUT WITH THE LARGER TIRE. I STILL HAVE THE TIRE.*AK( DOT NUMBER: TIRE SIZE: 16 INCH )
TIRESAugust 15, 2000
EVIDENCE OF TREAD SEPARATION VERIFIED BY FIRESTONE DEALER ON RIGHT FRONT TIRE. CANNOT DRIVE VEHICLE AND UNABLE TO GET FIRESTONE TO REPLACE TIRE( DOT NUMBER: VD TIRE SIZE: P235/75R15 )
TIRESAugust 15, 2000
ON INTERSTATE 76 IN NORTHEASTERN COLORADO, MARCH 2000, AIR TEMPERATURE 50 DEGREES, VEHICLE SPEED 75 MPH, TIRE PRESSURE 30 PSI, VEHICLE LOAD 2 ADULTS AND LUGGAGE, MILES ON VEHICLE AND TIRES APPROX. 3500, FIRST INDICATION OF TROUBLE WAS INCREASING NOISE SOUNDED LIKE A HELICOPTER WAS OVERHEAD AND GETTING CLOSER, THEN NOTICED CONTROL OF VEHICLE WAS AFFECTED AND REALIZED A TIRE WAS GOING, DECREASED SPEED AS RAPIDLY AS POSSIBLE AND WAS ABLE TO MAINTAIN CONTROL AND GET VEHICLE STOPPED, RIGHT REAR TIRE WAS TOTALLY DESTROYED HOWEVER TREAD SEEMED TO BE INTACT HOWEVER WAS WRAPPED AROUND RIM AND DISC BRAKE ASSEMBLY, RIM WAS ON GROUND BUT DID NOT DAMAGE RIM OR BRAKE. FIRESTONE WOULD NOT COVER REPLACEMENT EXPENSE BECAUSE DEALER CALLED IT A "RUN-FLAT" AND SAID HE WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE. WITH RECENT PUBLICITY AND PICTURES IN NEWS MEDIA, I AM VERY SURE WE HAD A TREAD SEPARATION, NOT A BLOW OUT OR ROAD DAMAGE. I FEEL VERY STRONGLY THAT THE 16 INCH TIRES SHOULD ALSO BE INCLUDED IN THE CURRENT RECALL.( DOT NUMBER: TIRE SIZE: P255/70R16 )
STEERING,ELECTRICAL SYSTEMAugust 15, 2000
VEHICLE WON"T START DUE TO FAILURE WITH IGNITION SYSTEM AND ANTI THEFT SYSTEM
TIRESAugust 14, 2000
HAD PARKED VEHICLE & NOTICED TIRES WENT FLAT. SIDEWALLS HAD SPLIT. TOOK TIRES TO FIRESTONE & WAS INFORMED TIRES WERE NOT GUARANTEED DUE TO LACK OF TREAD SEPARATION. DID NOT HAVE TIRE SIZE OR MILEAGE FOR TIRES. PLEASE PROVIDE INFORMATION. *AK
TIRESAugust 14, 2000
TIRE CAME APART WHEN SUV WENT ON TO BLACK TOP IN 105DEG. TEMPS. FROM A GRAVEL ROAD. NO SIGN OF PROBLEM ON TIRE UNTIL WE DROVE ONTO ASPHALT. AT THAT TIME WE CAME FROM A FULL STOP AND BY THE TIME WE ACCELERATED TO 30MPG THE TIRE HAD FAILED AND THE TREAD SEPARATED FROM THE CORE. *AK( DOT NUMBER: TIRE SIZE: 255/70R16 )
TIRESAugust 14, 2000
ORIGINAL EQUIPMENT ON A 99 EXPLORER P235/75R15 SIZE DOT: W2HL1PY069 BLOW OUT. STILL HAVE BAD TIRE. LEFT REAR TIRE STRIPS PEELED OFF *AK
TIRESAugust 13, 2000
THE TIRE COMPLETELY BLEW OUT THE OUTWARD-FACING SIDEWALL WHILE DRIVING DOWN A HIGHWAY AT 55 MILES PER HOUR. MY FORD DEALER TOLD ME THAT THE FIRESTONE REP. ATTRIBUTED THE FAILURE TO ROAD HAZARDS.( DOT NUMBER: VDHL1PY468 TIRE SIZE: P235/75R15 )
ENGINE AND ENGINE COOLINGAugust 13, 2000
RATTLE IN MOTOR, WORKED ON 2 TIMES, WAS TOLD WE WOULD RECEIVE A NEW MOTOR FROM FORD. AT THE CURRENT TIME IT IS IN THE SHOP BEING REPLACED. WE WERE UNDER THE ASSUMPTION IT WOULD BE A NEW MOTOR, BUT WHEN WE TOOK IT THERE TO BE CHANGED WE WERE TOLD IT WOULD BE A FACTORY RE-BUILT MOTOR. IS THIS A STANDARD PROCEDURE, OR IS IT AN OPTION OF THE FORD DEALER?*AK
TIRESAugust 12, 2000
I HAD NOTICED VIBRATION AT HIGHYWAY SPEEDS ABOVE 55 MPH, KEPT MY SPEED BELOW 70 MPH, AND SCHEDULED AN APPOINTMENT WITH THE FIRESTONE DEALER ON S. HOLLY IN LITTLETON. I BOUGHT THE FORD'S EXTENDED CARE PLAN, AND FORD ROTATES THE TIRES EVERY 6,000 MILES DOES NOT CHECK THE TIRES' BALANCE. FIRESTONE DEALER FOUND (1) TIRE COULD NOT BE BALANCED WITHIN MANUFACTURES' SPECIFICATIONS AND OBSERVED VISIBLE 8TH-INCH WOOBLE ON BLACK INTERIOR SIDEWALL ON THE MACHINE. DEALER REPLACED TIRE WITH IDENTICAL BRAND WITH A $13 CHARGE FOR RECYCLING-DISPOSAL. ON 8/10/00, I WENT BACK TO HAVE THE SPARE TIRE REPLACE THE RIGHT-REAR USED TIRE ON THE AXLE OPPOSITE THE NEW TIRE ($29). I APPRECIATED THE PROMPT ACTION, BUT OF COURSE WAS TOLD, "YOUR TIRES WEREN'T COVERED BY THE RECALL". MAYBE THEY SHOULD BE, WHAT DO YOU THINK?( DOT NUMBER: VNCU 1PX TIRE SIZE: P255/70R16 )
TIRESAugust 12, 2000
SIDE BLEW OUT OF TIRE. FIRESTONE DEALER SAID IT LOOKED LIKE THE RESULT OF A PRIOR HARD IMPACT WITH A CURB. NO SUCH IMPACT OCCURRED. I'M REPORTING NOW IN LIGHT OF THE FIRESTONE RECALL OF OTHER TIRES AND THE FACT 2 FIRESTONE DEALERS SAID MOST INSTANCES OF KNOWN TIRE FAILURES ON EXPLORERS WERE TO THE RIGHT REAR TIRE.( DOT NUMBER: TIRE SIZE: 255/70 R16 )
TIRESAugust 11, 2000
I OWN A 1999 FORD EXPLORER, WHICH WAS PURCHASED IN APRIL OF 1999. IN EARLY MAY OF 1999, THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM THE SIDE WALL (TWO 8-10 INCH RIPS, NOT A PUNCTURE) WHILE DRIVING 65 MPH SOUTH ON I-5 NEAR SAN ONOFRE POWER STATION IN CA( DOT NUMBER: ? TIRE SIZE: P235/75R15 )
SUSPENSIONAugust 11, 2000
NO SUMMARY
TIRESAugust 11, 2000
VEHICLE RIDES UNSTABLE AT SPEEDS OF 55MPH OR GREATER, PARTICULARLY ON THE FREEWAY. VEHICLE AGGERSIVELY TRACKS AND SWAYS. VEHICLE ALSO OVEREACTS WHEN SUDDEN MOVE TO THE RIGHT OR LEFT IS NECESSITATED TO AVOID OBSTRUCTION IN THE ROAD OR COLLISION WITH ANOTHER VEHICLE. ALIGNMENT HAS BEEN INSPECTED 3 TIMES AND RULED OUT AS THE CAUSE OF THE PROBLEM. NEW EDDIE BAUER AND XLT MODEL EXPLORERS WERE ALSO TEST DRIVEN WITH THE DEALER (HOMER HELLER FORD) AND FOUND TO HAVE THE SAME PROBLEM AS SUBJECT LIMITED. ALL HAVE FIRESTONE WIDLERNESS AT TIRES STOCK FROM FACTORY. PROBLEM, THEREFORE IS NOT SPECIFIC TO MODEL OF EXPLORER, 4WD VERSUS 2WD, OR SIZE OF WHEEL (15" VERSUS 16").( DOT NUMBER: VNCU-1PX TIRE SIZE: P255/70R16 )
TIRESAugust 11, 2000
I HAVE HAD A BLOW OUT ON ONE OF THE RECALLED TIRES. OBVIOUSLY THERE IS A DANGER OF ANOTHER ONE GOING, BUT I CAN'T GET ANYBODY TO TALK TO ME(FIRESTONE AND FORD). THEY SAY I HAVE TO WAIT MY TURN. I STIL HAVE THE SHREDDED TIRE. I WOULD THINK THIS WOULD MERIT SOME KIND OF PRIORITY.LUCKILY NOBODY WAS HURT, BUT WHO KNOWS NEXT TIME?( DOT NUMBER: 027477 TIRE SIZE: P235/75R15 )
TIRESAugust 11, 2000
I HAVE CONTACTED BRIDGESTONE/FIRESTONE AND THEY JUST GIVE YOU LIP SERVICE AND THEN I CONTACTED SUNRISE FORD AND THEY JUST TAKE YOUR NAME AND PHONE# AND TELL YA THEY WILL CALL YA WHEN THEY GET TIRES IN. BUT THEY DON'T KNOW WHAT KIND AND WHEN THEY WILL GET THEM , SO YOU DRIVE ON THESE INFERIORER TIRES AND STILL TAKE THE RISK OF GETTING KILL . YOU PEOPLE NEED TO SHAKE RATTLE THESE CO. ALOT FASTER THEN THEY ARE MOVING,THERE ARE OTHER TIRER COMPANYS,TO GET TIRES FROM. PLEASE E-MAIL ME.( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 11, 2000
VEHICLE BEGAN TO SWERVED THEN CONSUMER HEARD A LOUD POP AFTER SHE PULLED OVER SHE SAW THAT THE REAR RIGHT FIRESTONE WILDERNESS TIRE (P25570R16SL) BLEWOUT WHILE DRIVING. NLM
TIRESAugust 10, 2000
PE00020; TIRE TREAD SEPARATION: ALL FOUR TIRES ARE SHOWING EXCESSIVE WEAR. TREAD IS ALMOST GONE ON ALL FOUR TIRES. TIRES ARE FIRESTONE, WILDERSNESS, SIZE P23575R15, DOT # W2, ORIGINAL TIRE EQUIPMENT. FIRESTONE AND FORD HAS BEEN CONTACTED ABOUT THE TIRES. *AK
TIRESAugust 10, 2000
LEFT REAR TIRE EXPLODED AT ABOUT 30 MPH. CAR HAD BEEN STARTED COLD AT 6:00PM AND HAD BEEN ON THE ROAD AT SPEEDS OF 30-50 MPH FOR LESS THAN 10 MINUTES PRECEEDING FAILURE. NO ROAD HAZARD WAS NOTED. SIDEWALL SPIT OPEN FROM RIM TO TREAD IN A VERY STRAIGHT LINE. FIRESTONE CLAIMED ROAD HAZARD BUT REPLACED TIRE. I NEVER SAW, FELT, OR BELIEVED THAT ANY ROAD HAZARD WAS ENCOUNTERED. THIS IS THE LARGER SIZE TIRE ON FORD EXPLORERS AND IS NOT INCLUDED IN CURRENT RECALL. *AK( DOT NUMBER: CANT FIND TIRE SIZE: 255/70R16 )
ELECTRICAL SYSTEM,TIRESAugust 10, 2000
I WAS TRAVELING AT 3:00AM ON A FREEWAY I WAS TRAVELING ABOUT 70MPH WHEN THE REAR RIGHT TIRE BEGAN TO SHAKE I PULLED TO THE RIGHT BECAUSE MY CAR BEGAN TO LOSE CONTROL. I LOOKED AT THE TIRE IT WAS SHREDDED. THE TIRE WAS BARELY ATTACHED TO THE RIM. THIS WAS A BRAND NEW CAR I KNEW SOMETHING WAS WRONG I CALLED THE DEALER HE SAID TO CONTACT FIRESTONE I TOOK THE TIRE IN FOR INSPECTION HE COULD NOT FIND ANY REASON FOR THE RUPTURE SO I HAD TO PURCHASE A NEW TIRE. ON 7/22/00 I HAD ANOTHER TIRE GO FLAT SAME AREA OF THE CAR THE TIRE HAD A PUNCTURE IN IT I REPLACED IT AGAIN. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 10, 2000
FIRESTONE RECALL OF WILDERNESS AT WITH VD ONLY DESIGNATION; BUT, MY WILDERNESS AT AT R/R SHOWS SIGNS OF SEPARATION BETWEEN BODY OF TIRE AND TREAD. MY TIRE IS UR BM 07459-3. DON'T KNOW WHAT THIS MEANS AS FAR AS WHERE IT WAS MADE BUT THE VD IS NOT THE ONLY WILDERNESS AT TIRE WITH A PROBLEM. *AK( DOT NUMBER: 27907? TIRE SIZE: P235/75R15 )
TIRESAugust 10, 2000
FIRESTONE WILDERNESS AT, SIZE P255/70R16, ORIGINAL EQUIPMENT ON A 99 EXPLORER SPORT. LEFT REAR TIRE TREAD SEPARATED WHILE DRIVING. FIRESTONE RETAILER HAS REPLACED THE TIRE AT THEIR EXPENSES. *AK THE 16" WILDERNESS AT IS DEFECTIVE AND SHOULD BE RECALLED. THE SAME TIRES HAVE BEEN RECALLED IN SAUDI ARABIA AND VENEZUELA. *YH
TIRESAugust 9, 2000
I HAD A FLAT TIRE DRIVING AT 45 MPH - AIRED TIRE UP TO FIND HOLE AND THE TIRE WAS SPLIT IN THE MIDDLE AND BUBBLED AROUND THE EDGE OF ABOUT 1/2 OF THE TIRE. I THINK FIRESTONE SHOULD DO SOMETHING ABOUT THIS. I'M NERVOUS TO DRIVE THE CAR NOW. I DON'T WANT MY FAMILY HARMED IN ANY WAY. NO AMOUNT OF MONEY WOULD REPLACE ONE OF THEM.( DOT NUMBER: TIRE SIZE: 15 )
TIRESAugust 9, 2000
TIRE BLEW OUT ON INTERSTATE 95 BETWEEN PHILADELPHIA AND HOCKESSIN. MY DAUGHTER MANAGED TO PULL TO THE SHOULDER AND STOP SAFELY. THE TIRE WAS COMPLETELY DESTROYED.( DOT NUMBER: )
TIRESAugust 9, 2000
MY LEFT REAR TIRE SHREDDED ON THE HIGHWAY, IT APPEARS THAT IT WAS SIMILAR TO THE INCIDENTS REPORTED IN THE NEWSPAPERS( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 9, 2000
DUE TO TIRE FAILURE AND BLOW-OUT, RIM WAS ALSO DESTROYED.( DOT NUMBER: TIRE SIZE: PS35 )
TIRESAugust 9, 2000
I BARELY ESCAPED CRASHING MY CAR AS I LOST CONTROL DUE TO THE TIRE GOING FLAT AT A HIGH RATE OF SPEED. I WENT TO NEAREST TIRE DEALER AND REPLACED ALL TIRES AT A COST OF $400. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR AND THEY TOLD ME TO CALL FIRESTONE. I DID AND THEY TOLD ME TO CALL BACK LATER. I AM HOPING THEY WILL HELP REIMBURSE ME FOR THE COSTS OF THE NEW TIRES. PLEASE ADVICE ME IF THERE IS ANYTHING ELSE I CAN DO TO RECOVER SOME COSTS. THANK YOU. KATHY POST( DOT NUMBER: )
TIRESAugust 9, 2000
TIRE BLEW OUT AT 70 MPH. HUSBAND WAS DRIVING THANK GOD, I WOULD HAVE ROLLED THE TRUCK. I HURT MY BACK WHILE BRACING MYSELF, MY CHILDREN WERE ALSO IN THE VEHICLE. THE DEALER TOLD US TO CALL FIRESTONE, FIRESTONE INSISTED NOTHING WAS WRONG WITH OUR TIRES. HE SAID HE COULD NOT TELL WHY THE TIRE BLEW OUT. HE ALSO SAID NOTHING WAS GOING TO BE DONE ABOUT IT.( DOT NUMBER: TIRE SIZE: 15R )
1 injury(ies)
NHTSA #727291TIRESAugust 9, 2000
NOTICED CRACKS ALONG RIM OF TIRE WHERE TREAD APPEARS TO BE BEGINNING TO COME APPART. HAVE SHOWN TIRE TO A FIRESTONE STORE AND FORD DEALER AND BOTH AGREE THAT IT DOESN'T LOOK RIGHT. HAD DEALER PUT ON SPARE TIRE. WE NOTICED THIS AFTER HEARING ABOUT PROBLEMS WITH THESE TIRES ON THE NEWS. I BELIEVE WE NOTICED THIS EARLIER BUT DIDN'T REALIZE IT COULD BE A SERIOUS PROBLEM. THE NEAREST FIRESTONE COMPANY STORE IS OVER 60 MILES AWAY. SURE DON'T FEEL COMFORTABLE DRIVING THAT FAR TO GET THEM REPLACED. ALSO, THE DEALER TOLD US IT WAS A PROBLEM WITH THE MANUFACTURER AND GAVE US AN 800 NUMBER TO CALL FIRESTONE (WHERE YOU GOT A RECORDED MESSAGE) AND EVEN THOUGH THE DEALER NEW THERE WAS A SAFETY ISSUE WITH THIS TIRE, THEY CHARGED US $15 TO PUT THE SPARE ON. SHEESH. THANKS FOR KEEPING US ALL INFORMED OF SAFETY ISSUES.( DOT NUMBER: TIRE SIZE: P235/75 15 )
TIRESAugust 9, 2000
NO SUMMARY( DOT NUMBER: TIRE SIZE: P235 )
TIRESAugust 9, 2000
TIRE CENTER SAID COULD NOT FIX AS THEY SAID THE TIRE DID NOT HAVE A HOLE BUT WENT "BAD". TIRE LOOKED NORMAL ON OUTSIDE SO I ORIGINALLY THOUGH I HAD A FLAT. HAD TIRE REPLACED WITH SAME BRAND, SIZE, AND MODEL. ABOUT SAME TIME TOWED A SMALL JET SKI TRAILER AROUND TOWN FOR A COUPLE OF DAYS. FIRST TIME THE TRUCK TOWED ANYTHING. TOOK TIRE TO DEALER FIRST BUT DEALER SAID THEY DON'T FIX FLATS AND DID NOT LOOK AT THE TIRE. DID NOT LOSE CONTROL OF TRUCK WHEN TIRE WENT FLAT. THANKS.( DOT NUMBER: TIRE SIZE: P235-75R15 )
TIRESAugust 9, 2000
DAY AFTER BOUGHT HAD LEFT REAR TIRE REPLACED--WOULD NOT STAY INFLATED;RIGHT FRONT TIRE CAME APART AT 17,000 MILES--REPLACED AT COST OF $97.11; FRONT TIRE WENT FLAT;AT 20,000 MILES NOTICED BACK REAR TIRE WITH "BUMPS" ON SIDEWALLS--TOLD NO PROBLEM( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 9, 2000
I WANT TO GET THESE TIRES REPLACED BEFORE SOMETHING HAPPENS TO SOMEONE IN MY FAMILY, CAN I MAKE THEM GIVE ME NEW TIRES?( DOT NUMBER: 105S M/S TIRE SIZE: P23575R15 )
TIRESAugust 9, 2000
THIS MORNING A RECALL FOR FIRESTONE WIDERNESS AT TIRES WAS ANNOUNCED. I CONTACTED MY FIRESTONE DEALER AND THEY SAY ITS ONLY FOR TIRES WITH DOT STARTING WITH "VD". THEY SAID NOTHING ABOUT ONLY CERTAIN DOT NUMBERS ONTHE NEWS RELEASE BY FIRESTONE V.P. GARY CRIGGER. MY WIFE AND KIDS DRIVE THIS CAR EVERY DAY AND I FEEL MY TIRES ARE NOT SAFE, HOWEVER THE FIRESTONE DEALER WILL NOT REPLACE MY FIRESTONE WILDERNESS AT TIRES BECAUDE OF A WRONG DOT NUMBER. GOD FORBID ANYTHING HAPPENS TO MY FAMILY. I WANT THESE TIRES REPLACED. PLEASE HELP!!( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
TIRESAugust 9, 2000
I WAS IN A CAR ACCIDENT ON JUNE 16, 2000, WITH A PASSANGER. WE SWERVED TO MISS A DEER ON A GRAVEL ROAD AND LOST CONTROL OF THE EXPLORER. I WAS UNAWARE OF ANY PROBLEMS WITH THE EXPLORER AT THE TIME, AND NOW SINCE THE TIRE RECALL, I BELEIVE THE TIRES MAY HAVE BLOWN WHEN I "FISHTAILED". THERE WAS A SIMILAR ACCIDENT TO MINE IN MINNEAPOLIS, 100 MIES SOUTH OF ME, OVER THE JULY 4TH WEEEKEND. I WOULD LIKE ANY INFORMATION I COULD. MY INSURANCE COMPANY HANDLED EVERYTHING WONDERFULY, BUT I WAS WONDERING IF I OR GEICO INS., COULD RECOVER ANY LOSSES OR DAMAGES FROM THE BRIDGESTONE, FORD, OR OTHER. I BROKE MY COLLARBONE IN THE ACCIDENT FROM MY SEATBELT, AND HAVE A VERY VISIBLE LUMP ON MY SHOULDER FROM IT. I ALSO HAVE PERMENANT SCARS ON MY HAND FROM GLASS THAT BROKE. NOT TO MENTION I ALMOST KILLED MY FRIEND AND MYSELF. MY AIRBAGS DID NOT GO OFF EITHER. ANY HELP, COMMENTS, OR ADVICE WOULD BE GREATLY APPRECIATED. KRAIG( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash reported2 injury(ies)
NHTSA #727341TIRESAugust 9, 2000
SUPPLIED TOOLS VERY POOR FOR CHANGING TIRE, TIRE BLEW IN HEAVY TRAFFIC AT LOW SPEED AND WAS NOT REPAIRABLE( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 9, 2000
MY TIRES HAVE NOT FAILED, BUT I HAVE SERIOUS CONCERNS ABOUT THE SAFETY OF THESE TIRES. I UNDERSTAND THAT FORD HAS REPLACED FIRESTONE TIRES FOR FREE ON VEHICLES SOLD IN OTHER COUNTRIES. I DON'T UNDERSTAND HOW FORD CAN CONSIDER ITSELF LIABLE ELSEWHERE BUT NOT IN THE USA. I PERSONALLY DON'T CARE WHERE MY TIRES WERE MANUFACTURED OR WHO'S LIABLE. I DON'T TRUST THESE TIRES. MY WIFE DRIVES THIS VEHICLE. I CAN'T BELIEVE THAT FIRESTONE THINKS 40 DEATHS CAUSED BY TIRE FAILURE OUT OF 48 MILLION TIRES IS ACCEPTABLE. IT WOULDN'T BE IF IT WAS YOUR MOTHER OR DAUGHTER. I THINK ALL OF THESE TIRES SHOULD BE RECALLED, NOT JUST THE 14 MILLION MADE IN DECATUR, IL.( DOT NUMBER: TIRE SIZE: P25570R16 )
TIRESAugust 9, 2000
MY TIRES HAVE NOT FAILED, BUT I HAVE SERIOUS CONCERNS ABOUT THE SAFETY OF THESE TIRES. I UNDERSTAND THAT FORD HAS REPLACED FIRESTONE TIRES FOR FREE ON VEHICLES SOLD IN OTHER COUNTRIES. I DON'T UNDERSTAND HOW FORD CAN CONSIDER ITSELF LIABLE ELSEWHERE BUT NOT IN THE USA. I PERSONALLY DON'T CARE WHERE MY TIRES WERE MANUFACTURED OR WHO'S LIABLE. I DON'T TRUST THESE TIRES. MY WIFE DRIVES THIS VEHICLE. I CAN'T BELIEVE THAT FIRESTONE THINKS 40 DEATHS CAUSED BY TIRE FAILURE OUT OF 48 MILLION TIRES IS ACCEPTABLE. IT WOULDN'T BE IF IT WAS YOUR MOTHER OR DAUGHTER. I THINK ALL OF THESE TIRES SHOULD BE RECALLED, NOT JUST THE 14 MILLION MADE IN DECATUR, IL.( DOT NUMBER: TIRE SIZE: P25570R16 )
TIRESAugust 9, 2000
AFTER TRAVELLING APPROXIMATELY 120 MILES ON INTERSTATE 55 THE TIRE CASING CAME OFF. FORTUNATELY, I HAD SLOWED DOWN TO ABOUT 55 MPH BECAUSE I WAS IN A METROPOLITAN AREA AND THINKING OF GETTING GAS AND GOING THROUGH A TURN. I FELT A SHIMMIE, SLOWED DOWN MORE BEFORE THE RUBBER CAME OFF AND CONTROL BECAME DIFFICULT. I WAS ABLE TO PULL OVER WITHOUT INCIDENT.( DOT NUMBER: )
TIRESAugust 9, 2000
MONDAY, JULY 31, 2000, I WAS DRIVING HOME FROM THE GROCERY STORE AND MY DRIVER SIDE REAR TIRE BLEW OUT, THE FRONT PASSENGER SIDE TIRE I WAS HAVING AIR CAPACITY PROBLEMS WITH FOR 2 WEEKS. FORD ROAD SIDE ASSISTANCE CAME AND CHANGED MY TIRE AND PUT MY ORIGINAL SPARE ON THE DRIVER'S SIDE. I WENT TO FIRESTONE AND THEY REPLACED THE TIRE WITH A NEW FIRESTONE WILDERNESS AT ON THE DRIVER'S SIDE REAR AND PATCHED THE FRONT PASSENGER TIRE. WITH THE PENDING FIRESTONE WILDERNESS AT TIRE RECALL ON FORD EXPLORERS, I FEEL FORTUNATE THAT I WAS NOT TRAVELLING AT AN EXCESSIVE SPEED ON CENTRAL EXPRESSWAY. I WOULD LIKE THE POTENTIAL DANGER NOTED, I HAD CALLED MY CAR DEALERSHIP WESTWAY FORD AND THEY HAD DIRECTED ME TO FIRESTONE WHO CARRIES THE WARRANTY ON THE TIRES. THEY WERE VERY HELPFUL, YET FIRESTONE REPLACED THE ORIGINAL TIRE WITH THE SAME POTENTIALLY DANGEROUS TIRE. YOUR RESPONSE WOULD BE GREATLY APPRECIATED. THANK YOU, LARA BULLOCK( DOT NUMBER: TIRE SIZE: AT )
TIRESAugust 9, 2000
I HAVE CONTACTED FORD, THE DEALER AND CAN'T GET FIRESTONE TO RESPOND ....I OWN 3 EXPLORERS WITH THE QUESTIONABLE TIRES THAT MY CHILDREN DRIVE ,,,,,,,NO ONE WILL TELL ME IF THEY WILL REPLACE MY TIRES ,,,,,,,DO I NEED TO CONSULT A LAWYER?( DOT NUMBER: TIRE SIZE: 17 )
TIRESAugust 8, 2000
CONSUMER COMPLAINED OF VEHICLE VIBRATION, THE FIRST TIME VEHICLE WAS TAKEN TO FIRESTONE, DEALER STATED NOTHING WAS WRONG WITH TIRES, CONSUMER TOOK VEHICLE BACK AND DEALER FOUND RIGHT REAR TIRE DEFECTIVE ON THE INSIDE OF TIRE WITH TREAD SEPARATION, TIRES ARE FIRESTONE WILDERNESS P255 16 INCHES. *SLC
TIRESAugust 8, 2000
PEO00020; CONSUMER WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND HEARD A RUMBLE THEN ROAR THEN BANG NOISE. VEHICLE HAD WENT OUT OF CONTROL. HOWEVER, CONSUMER MANAGED TO STEER OVER ONTO THE SHOULDER. LEFT REAR TIRE HAD HOLE IN INSIDE OF TIRE THEY WONT REPLACE MY TIRES BECAUSE THEY WERE MADE AT A DIFFERENT PLANT. THEY WERE FIRESTONE WILDERNESS P23575/R15. *AK
Crash reported
NHTSA #867199TIRESAugust 8, 2000
WHILE DRIVING ON A HOT DAY HEARD A NOISE COMING FROM RIGHT REAR TIRE, LIKE A POP WHEN ANOTHER PERSON SAW PIECES OF TIRE FLYING OUT, THEN CONSUMER LOST CONTROL. *AK CONSUMER STATES THAT THE FIRESTONE TIRE DISINTEGRATED, NO OTHER SPECIFIC TIRE INFORMATION GIVEN. *SLC
TIRESAugust 8, 2000
PE 00020: WHILE DRIVING 65MPH VEHICLE BECAME WOBBLY. PULLED TO SIDE OF ROAD & NOTICED TIRE WAS FLAT. CONTACTED HUSBAND, WHO NOTICED THAT TREAD HAD SEPARATED FROM TIRE IN THE CENTER AFTER IT HAD BLOWNOUT. TREAD WAS STILL INTACT. HAD TIRE EXCHANGED. DO NOT HAVE THE TIRE. FIRESTONE WILDERNESS, SIZE P255/70R16 WITH 20,000 MILES. *AK THE RIGHT REAR TIRE BLEW OUT. THE CUSTOMER HAD IT REPLACED BUT THE NEW TIRE WAS ALSO IRREGULAR IN SHAPE AND DEVELOPED CRACKS FROM INSIDE. *YH
SUSPENSIONAugust 8, 2000
CAR PULLED LEFT AND RIGHT ON HIGHWAY. *AK( DOT NUMBER: TIRE SIZE: P235/70R15 )
VISIBILITYAugust 8, 2000
AFTER USING WINDOW WASHER, WIPERS COME ON WHEN USING SIGNALS. HAPPENS ALL THE TIME. *AK
SUSPENSIONAugust 8, 2000
WHEN ACCELERATING A RUBBING NOISE WAS HEARD ON ACCELERA AS THE CAR LIFTED ON TAKE OFF. DEALER REPLACED A LOWER BUSHING, BUT NOISE IS BACK AGAIN.*AK
TIRESAugust 8, 2000
TIRES WILL NOT STAY BALANCED EXPLORER SHAKES IF YOU EXCEED 55 MILES PER HOUR. NO SAFETY DEFECT LISTED IN SUMMARY. *AK( DOT NUMBER: )
TIRESAugust 8, 2000
WANT THIS TIRE TO BECOME A RECALL, THERE HAS BEEN 46 DEATHS PATHFINDER LOST THE TREAD ON HER TIRES SHE IN SO FAR. THERE WAS A YOUNG LADY YESTERDAY IN TEXAS THAT HER PATHFINDER LOST THE TIRE TREAD SHE IS IN THE HOSPITAL. I DO NOT WANT TO END UP LIKE HER OR THE 46 PEOPLE WHO LOST THEIR LIFE BECAUSE SOMEONES STUPITY. PLEASE MAKE THIS HAPPEN . A NATIONAL RECALL ON THESE TIRES. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
SUSPENSIONAugust 8, 2000
ON JULY 26, 2000 I TOOK MY EXPLORER TO SHEEHY FORD SPRINGFIELD IN REFERENCE TO A VIBRATING/HUMMING NOISE COMING FROM MY LEFT FRONT TIRE. THEY CHECKED AND STATED THAT EVERYTHING APPEARED NORMAL. HOWEVER, THE VIBRATING/HUMMING NOISE STILL EXISTS. *AK( DOT NUMBER: )
TIRESAugust 8, 2000
TIRE SEPARATED AT 70MPH. NO PREVIOUS DAMAGE TO TIRE. HAVE CONTACTED CAR DEALERSHIP, 1-800 FORD NUMBER AND LOCAL FIRESTONE DEALERSHIP. THEY REPLACED TIRE FOR MINIMAL CHARGE BY NOW WE'RE VERY CONCERNED AND WOULD LIKE OUR TIRES REPLACED WITH DIFFERENT BRAND. NOT GETTING MUCH HELP AT THIS END. HAVE BEEN READING ABOUT MANY PEOPLE WITH SIMILAR PROBLEM AND WANTED OUR INCIDENT COUNTED. THANKS---JULIE ANDERSON. *AK( DOT NUMBER: )
TIRESAugust 8, 2000
SIDEWALL OF TIRE SPLIT FROM WHEEL BEAD TO TREAD, BUT REMAINED INFLATED - A DANGEROUS SITUATION! *AK( DOT NUMBER: TIRE SIZE: 235/75R15 )
TIRESAugust 8, 2000
I HAVE TWO SHREDDED FIRESTONE WILDERNESS XFT TIRES, WITH TREAD SEPARATING OBVIOUSLY FROM THE REST OF THE TIRE. I HAVE A FORD EXPLORER XLT. FORD DEALERSHIP REFUSES TO HELP ME!*AK( DOT NUMBER: )
TIRESAugust 8, 2000
WE ARE CONCERNED ABOUT OUR EXPLORER WITH THE FIRESTOME TIRES (WILDERNESS) PULLING OUR 25 FT CAMPER. WE HEARD THE RECALL WAS GOING TO START IN THE SOUTHERN STATES. WE BELIEVE WE ARE MORE AT RISK FOR TIRE FAILURE DUE TO EXTRA STRAIN OF PULLING RV. WE ARE AFRAID TO USE RV UNTIL TIRES ON EXPLORER ARE REPLACED.*AK
TIRESAugust 8, 2000
TREAD SEPARATION ON TWO REAR TIRES; IRREGULAR TREAD WEAR ON STEER AXLE TIRES; STEERING VERY IRRATIC; VEHICLE PULLS TO RIGHT; CONVERSATION WITH TIRE DEALER, DEALER STATED IF TIRES DEEMED DAMAGED WOULD BE PRORATED WITH REPLACEMENT FIRESTONE OR BRIDGESTONE TIRES. STATEMENT FROM CORPORATION SAID ALL TIRES WOULD BE REPLACED IF CUSTOMER DISSATISFIED, THIS IS CONTRADICTORY TO THE STATEMENT FROM THE DEALER. WITH CURRENT KNOWLEDGE MADE IT NECESSARY TO PURCHASE NEW TIRES (ANOTHER MANUFACTURER) DUE TO CONTRADICTORY INFO FROM FIRESTONE AND DEALER. WE DID NOT FEEL COMFORTABLE WITH THEIR REPLACEMENT PRODUCTS. AFTER INSPECTION OF TIRES BY SERVICE DEPARTMENT OF LOCAL DEALER, WE WERE ADVISED TO REPLACE TIRES IMMEDIATELY TO AVOID ACCIDENT. *AK( DOT NUMBER: UNKNOWN TIRE SIZE: L235R75/15 )
TIRESAugust 8, 2000
TIRE BLOW OUT. TIRE COMPLETELY FELL APART FROM THE SIDE WALLS -*AK( DOT NUMBER: TIRE SIZE: 23575R15 )
2 injury(ies)
NHTSA #727104TIRESAugust 8, 2000
I HAVE BEEN AN OWNER OF THE FORD EXPLORER SPORT FOR APPROXIMATELY 13 MONTHS WITH THE ORIGINAL FIRESTONE WILDERNESS AT TIRES. ON 19 JUN 00, I WAS DRIVING HOME FROM WORK WHICH IS APPROXIMATELY 55 MILES AND DRIVING 55 MPH WHEN I HEARD A POP AND REALIZED THAT MY RIGHT REAR TIRE HAD BLOWN OUT. FORTUNATELY I WAS ABLE TO MANAGE THE VEHICLE OUT OF TRAFFIC AND ON THE SHOULDER OF THE ROAD. WHEN I PULLED OVER, IT WAS APPARENT THAT I DID IN FACT HAVE A BLOW OUT AND NOT JUST MERELY HAD RUN OVER SOMETHING. THE PORTION OF THE TIRE THAT WAS DAMAGED WAS THE SIDEWALLS HAS SEVERAL TEARS FROM THE RIM TO THE TREAD. I MANAGED TO GET THE TIRE CHANGED SAFELY AND IMMEDIATELY WENT TO THE SEARS AUTOMOTIVE DEPARTMENT IN MY HOME TOWN AND PURCHASED ANOTHER FIRESTONE WILDERNESS AT TIRE AT $114.12 TO ENSURE THAT I HAD A SPARE IN CASE OF ANOTHER PROBLEM WITH THESE TIRES. I WOULD LIKE TO HAVE THESE TIRES REPLACED AS THE MANY THOUSANDS OF OTHER CONSUMERS, HOWEVER FIRESTONE WILL NOT BE THE TIRE OF CHOICE. SINCERELY, MS. JAMIE M. MARTIN. *AK( DOT NUMBER: TIRE SIZE: P235/70R15 )
TIRESAugust 8, 2000
WE WERE DRIVING 75 MPH WHEN THE LEFT REAR TIRE BLEW COMPLETELY OFF THE RIM, ALSO CAUSING DAMAGE TO THE FENDER. WE HAD LESS THAN 9000 MILES ON THE VEHICLE. AT THE TIME, FIRESTONE SAID THERE WAS NOTHING THEY COULD DO. WE READ THE ARTICLE ABOUT THE PROBLEMS WITH THIS TIRE, & FEEL COMPELLED TO REPORT THIS OCCURANCE TO YOU. WE ALSO WOULD LIKE TO KNOW IF WE ARE ENTITLED TO REPLACEMENT TIRES FROM FIRESTONE? THANK YOU. *AK( DOT NUMBER: TIRE SIZE: R15 )
TIRESAugust 8, 2000
RECEIVED FLAT TIRE LAST WEEK ON MY LEASED FORD EXP., FORD SENT ME TO THE FIRSTONE STORE IN LAKE FOREST, (MY TIRE WAS BLOWN FROM THE INSIDE OUT AND SEPERATED, THE STORE SAID THERE WAS NOTHING WRONG WITH THE TIRES AND SOLD ME ANOTHER ONE, AND NEVER CHECKED THE TIRES ON MY TRUCK TO SEE IF THEY WERE GOOD, THEN THE ANNOUNCEMENT CAME OUT. I KEPT THE OLD TIRE,PLEASE ADVISE IF I CAN GET NEW ONES, I TRAVEL ALOT AT NIGHT THROUGH THE DESERT WITH MY SMALL CHILD, IT SCARES ME. *AK( DOT NUMBER: TIRE SIZE: P235/75R1S )
TIRESAugust 8, 2000
CONSUMER NOTICED SIGNS OF TREAD SEPARATION ON THE LEFT REAR FIRESTONE WILDERNESS AT TIRE P255/70R16 DOT VNCU, FIRESTONE NOTICED A CUT ON THE SIDEWALL. *SLC
TIRESAugust 7, 2000
PE00020 , TIRE TREAD SEPARATION: WHILE DRIVING ABOUT 60 MPH, TIRE ON THE REAR PASSENGER'S SIDE CAME APART. DRIVER WAS ABLE TO CONTROL VEHICLE. THREE OTHER PASSENGER'S WERE IN THE VEHICLE. NO ONE WAS HURT. TIRE WAS A FIRESTONE, WILDERNESS, ORIGINAL EQUIPMENT. THE TIRE WAS REPLACED BY A FIRESTONE DEALERSHIP. *AK
TIRESAugust 7, 2000
PE02000; TIRE TREAD SEPARATION: WHILE DRIVING AT 45 MPH ON WET PAVEMENT, EXPLORER SKIDDED ON THE ROAD AND FLIPPED OVER THREE TIMES. THERE WERE NO OTHER PASSENGER'S IN THE EXPLORER. DRIVER REMAINED IN THE HOSPITAL FOR 3 1/2 DAYS. THREE OF THE TIRES CAME OFF THE RIMS AND WERE COMPLETELY DESTROYED. THE TIRE WERE FIRESTONE, WILDERNESS, ORGINAL EQUIPMENT. VEHICLE WAS TOTALLED BY THE INSURANCE COMPANY. THE EXPLORER IS LEASED TO RC ALUMINUM INDUSTRIES.*AK
Crash reported1 injury(ies)
NHTSA #867036TIRESAugust 7, 2000
DRIVING ON LI EXPRESSWAY IN RIGHT LANE LEFT REAR TIRE TOTALLY FELL APART AT 50-55 MILES PER HOUR IN TRAFFIC. I IMMEDIATELY PULLED TO RIGHT SHOULDER AND FOUND TIRE HAD TOTALLY FALLEN APART, THE TREAD SEPERATED FROM THE SIDEWALLS. THE TIRE WAS IN PIECES. I WENT THE NEXT DAY TO A TIRE DEALER AND PURCHASED A NEW REPLACEMENT OF THE SAME TIRE. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 7, 2000
I HAVE HAD TWO OF THESE TIRES TO FAIL AFTER HITTING A POTHOLE IN THE ROAD AND WITH THE FIRST INCIDENT FIRESOTNE HAD NO COMMET. I HAVE NOT CONTACTED THEM ABOUT THE SECOND. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
TIRESAugust 7, 2000
FIRESTONE WILDERNESS AT TIRES P235/75R15 CAUSED VEHICLE TO VIBRATE, CONSUMER COULD FEEL THE VIBRATION IN THE STEERING WHEEL, TIRES ONLY HAVE 15000 MILES ON THEM, CONSUMER NOTICED WAVES IN FRONTAL TIRES. *SLC
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,PARKING BRAKE,EXTERIOR LIGHTING,VISIBILITY,TIRES,EQUIPMENTAugust 7, 2000
PE00020, ORGINIAL EQUIPMENT WITH 1999 FORD EXPLORER, TIRE SIZE P23575R15. WHILE DRIVING THE FRONT END SHAKES VERY HARD, AND ON ALL TIRES THERE ARE LUMPS FORMING AND MAKING A WHISTLING NOISE. *AK THERE WAS A CONSTANT NOISE IN THE FRONT OF THE VEHICLE, DEALER HAS REPLACED THE FOLLOWING TO REMEDY THE PROBLEM: DRIVESAHFT, LOWER CONTROL ARMS, LEFT UPPER BALL JOINT, LOWER STEERING SHAFT ON TWO OCCASIONS, FRONT SHAFT, LOWER BALL JOINTS, OUTER TIE ROD ENDS, POWER STEERING PUMP AND RACK, LEFT UPPER BALL JOINT AND FINALLY THE ARM BUSHING THAT WAS HITTING THE FRAME. BRAKES WERE PULSATING, DEALER MACHINED THE FRONT ROTORS. THERE WAS A DELAY IN STARTING THE VEHICLE, DEALER STATED THIS WAS NORMAL. RADIO HAD NO DISPLAY LIGHTS, DEALER INSTALLED A NEW RADIO. THE REAR BRAKE LIGHT BURNT OUT, DEALER REPLACED THE BULB. THE PARKING BRAKE SOMETIMES WOULD NOT RELEASE, DEALER COULD NOT DUPLICATE THE PROBLEM. THE CHECK ENGINE LIGHT ILLUMINATED. THE REAR WIPER WAS NOT CLEANING, DEALER REPLACED THE WIPER ARM AND BLADE. *SLC
TIRESAugust 6, 2000
I CONTACTED FIRESTONE STORE IN COOS BAY, OREGON ABOUT THE PROBLEMS WITH THE FIRESTONE TIRES TREADS COMING OFF MY 1999 FORD EXPLORER. I WAS VERY CONCERNED ABOUT SAFETY. MR. VAUGN REPLIED THAT IT WAS FORD'S PROBLEM AND THAT HE DID NOT CARE HOW MANY PEOPLE DIED DUE TO THE TIRE FAILURES - THAT IT WAS FORD'S FAULT AND NOT FIRESTONE. *AK( DOT NUMBER: TIRE SIZE: P23575R15 )
TIRESAugust 6, 2000
I WAS DRIVING DOWN I-94 WHEN I FELT SOMETHING IN THE WAY THE TRUCK FELT. THEN IT FELT ALRIGHT FOR ABOUT 1/2 A MILE, UNTIL THE TRUCK STARTED MOVING SIDE TO SIDE. WHEN I PULLED OVER MOST OF THE TIRE WAS GONE, INCLUDING THE TREAD.*AK( DOT NUMBER: TIRE SIZE: 25570R16 )
SUSPENSIONAugust 5, 2000
VEHICLE STARTED PULLING RIGHT AFTER DEALER ROTATED TIRES. DEALER ALIGNED, ROTATED TIRES BACK AND INSTALLED CAMS. NO CHANGE. HORN DOES NOT HONK ON DEMAND WITHOUT EXCESSIVE PUSHING.
TIRESAugust 5, 2000
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK( DOT NUMBER: TIRE SIZE: 255/70/16 )
SUSPENSIONAugust 5, 2000
I HAVE A PROBLEM WITH VIBERATION WHEN I GET A TIRE ROTATION. EVERYTIME THE BACK TIRES ARE ROTATED TO THE FRONT, I HAVE INCREASED VIBERATION, SO I HAVE SINCE ROTATED THE TIRES BACK TO WHERE THE VIBERATION IS MUCH LESS. I READ AN ARTICLE IN THE PAPER TODAY THAT SAID THE FIRESTONE WILDERNESS TIRES WERE "UNDER INVESTIGATION". I TRAVEL QUITE A LOT BETWEEN TEXAS AND LOUISIANA AND I AM CONCERNED ABOUT MY SAFETY AND OTHERS ON THE HIGHWAYS. SHOULD THIS BE A CONCERN, SINCE I SEEM TO HAVE A TIRE PROBLEM AT THIS PRESENT TIME? I DIDN'T APPRECIATE THE COMMENT IN THE PAPER TODAY "AUSTIN AMERICAN STATESMAN" ABOUT THE FACT THAT "THE SPARE TIRE WAS THERE FOR A REASON" AFTER "NHTSA HAD CITED CASES ABOUT SAFETY CONCERNS OF TIRES PEELING OFF THEIR CASINGS, INCLUDING REPORTS OF 21 DEATHS AS THERE CAR IS BARRELING DOWN THE ROAD".. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
ENGINE AND ENGINE COOLINGAugust 5, 2000
MY EXPLORER HAS HAD THE SAME RECURRENT PROBLEM FOR 16 MONTHS. I HAVE HAD IT TO THE DEALER 8 TIMES. THEY HAS NUMEROUS FIXES AND NONE OF THEM HAVE SOLVED THE PROBLEM. THE CAR HAS TO BE GIVEN GAS AT START UP. AFTER START UP IT IDLES ROUGHLY AND HESTITATES UPON ACCELERATION FOR THE FIRST MILE OR SO. IT DOES NOT EXHIBIT THIS PROBLEM EVERY DAY. AT THIS POINT FORD HAS TOLD ME THEY DO NO KNOW HOW TO FIX THE PROBLEM. THEY GAVE ME A COPY OF TECHNICAL SERVICE BULLETIN 13335 WHICH STATES NO FURTHER REPAIRS ARE TO BE DONE AND THE PROBLEM HAS BEEN SENT TO QSF FOR REVIEW. MEANWHILE MY VEHICLE DOES NOT RUN PROPERLY AND I BELIEVE IT IS A SAFETY ISSUE DUE TO THE HESITATION UPON ACCELERATION. HAVE OTHERS COMPLAINED OF THIS PROBLEM? WHAT CAN I DO IN ORDER TO GET MY VEHICLE RUNNING CORRECTLY? PLEASE GIVE ME ANY INFORMATION WHICH IS AVAILABLE. THANK YOU. *AK
TIRESAugust 4, 2000
FIRESTONE WILDERNESS/ATX TIRE BLEWOUT ON THIS VEHICLE WHILE TRAVELING AT 70 MPH. DEALER HAS BEEN CONTACTED. *AK
TIRESAugust 4, 2000
WHILE TRAVELING AT 60 MPH FRONT LEFT FIRESTONE WILDERNESS TIRES BLEWOUT. FIRESTONE HAS BEEN CONTACTED. *AK
TIRESAugust 4, 2000
PEO 020; CONSUMER WAS TRAVELING ABOUT 65MPH ON THE HIGHWAY AND HEARD A LOUD NOISE. LEFT DRIVER'S SIDE TIRE HAD EXPLODED AND VEHICLE HIT A GUARDRAIL. VEHICLE STARTED TO SPIN AND LOST CONTROL. THE BACK SIDE OF THE VEHICLE WAS DEMOLISHED. *AK
Crash reported
NHTSA #866865TIRESAugust 4, 2000
WHILE DRIVING ABOUT 50 MPH COULD HEAR NOISE COMING FROM FIRESTONE WILDERNESS TIRES. BUT WHEN SPEEDING UP TO 65 MPH NOISE WILL GO AWAY. FIRESTONE TIRES WILDERNESS. *AK
SUSPENSIONAugust 4, 2000
WHILE DRIVING ABOUT 60 MPH CONSUMER FELT LIKE HE WAS LOSING GRIP OF ROAD, AND VEHICLE WOULD WANDER FROM SIDE TO SIDE. *AK
TIRESAugust 4, 2000
I JUST HEARD ON THE RADIO OF A POTENTIAL PROBLEM. ABOUT SIX WEEKS AGO I HAD A BLOWOUT ON THE FREEWAY WHICH RESULTED IN A DAMAGED RIM AND A REPLACEMENT OF A TIRE. AT THE TIME I ASKED REPAIRMAN IF IT COULD BE A DEFECT AND HE WASN'T SURE. I ASKED HOW LONG THE TIRES SHOULD LAST, HE SAID 60K MILES. I ONLY HAVE 40K MILES, WITH STILL AN OKAY TREAD. AT THE TIME I FIGURED IT WAS JUST AN ANOMALY. *AK( DOT NUMBER: )
TIRESAugust 4, 2000
TIRE BLEW WHEN TURNING TO PARALLEL PARK - REPLACED WITH SAME. SINCE ABOUT 10,000 MILES, THE OTHER 3 OE TIRES ON VEHICLE HAVE SHOWN "PEELING" RUBBER ON THE SIDEWALLS TO WHERE THE WHITE INNER BELTS ARE SHOWING THROUGH IN SMALL AREAS. I HAD THOUGHT THIS WAS NORMAL WEAR AND TEAR IN THE SOUTH (I RECENTLY MOVED HERE FROM MICHIGAN) UNTIL I STARTED HEARING AND READING IN THE LAST FEW DAYS ABOUT THE INHERENT PROBLEMS WITH THESE PARTICULAR TIRES. I AM NOW EXTREMELY CONCERNED ABOUT THE POTENTIAL DANGER OF DRIVING MY EXPLORER WITH THESE TIRES. I WOULD LIKE TO KNOW WHAT CAN BE DONE TO REMEDY THE SITUATION. THANKS. *AK( DOT NUMBER: TIRE SIZE: P235/75/R1 )
POWER TRAIN,VISIBILITYAugust 4, 2000
THE FRONT END NOISE PERSISTS EVEN AFTER BOTH FRONT HUBS AND FRONT SEALS WERE REPLACED DURING TWO SEPERATE SERVICE CALLS. THE WIPER SENSOR/MOTOR WAS REPLACED BEFORE WINDSHIELD WIPERS STARTED COMING ON WITHOUT WARNING SINCE THE DEALER TOLD ME THAT WOULD HAPPEN..THE DEALER HAS BEEN VERY HELPFUL AND UPFRONT, BUT THE FRONT END NOISE STILL PERSISTS AND IT IS QUITE ANNOYING TO HAVE TO KEEP GOING BACK FOR THE SAME SYMPTOMS. I HAVE HEARD THIS HAS BEEN A COMMON COMPLAINT IN THIS AREA. *AK
TIRESAugust 4, 2000
ON JUNE 17, 1999 MY WIFE, INFANT DAUGHTER AND I WERE RETURNING FROM VACATION IN OUR 1999 FORD EXPLORER ENTERING ATLANTA, GA TRAVELING WEST ON I-20 MERGING INTO THE I-85 / I-75 CONNECTOR WHEN THE RIGHT REAR TIRE BLEW OUT. THE VEHICLE WAS EXTREMELY DIFFICULT TO HANDLE. DUE TO HEAVY TRAFFIC CONDITIONS AND LOSS OF CONTROL I HAD TO BRING THE VEHICLE TO A HALT ON THE INSIDE HOV LANE. I DID NOT HIT ANY DEBRIS ON THE ROAD AND IT WAS CLEARLY VISIBLE THAT THE SIDE WALL OF THE TIRE HAD BLOWN OUT. THE TRAFFIC CONDITIONS WERE SO HAZARDOUS THAT IT TOOK AN ATLANTA, FULTON COUNTY POLICE OFFICER WITH SIREN, FLASHING LIGHTS AND HORN TO MOVE MY VEHICLE TO THE OTHER SIDE OF THE HIGHWAY TO GET US CLEAR OF ONCOMING TRAFFIC. I HAD THE VEHICLE TOWED TO A GOODYEAR DEALERSHIP AND THE MANAGER CONFIRMED THAT THE TIRE HAD BLOWN OUT FROM THE INSIDE. I TOOK THE TIRE TO THE FIRESTONE DEALER AND THE MANAGER INSISTED THAT WE HAD HIT SOMETHING IN THE ROAD. I MADE IT CLEAR THAT WE HAD NOT HIT ANYTHING IN THE ROAD AND THAT I WOULD TAKE THE MATTER UP WITH THE FORD MOTOR COMPANY AND MY ATTORNEY. WITH THAT STATEMENT THE MANAGER AGREED TO REPLACE THE TIRE FREE OF CHARGE. I BECAME SUSPICIOUS WITH THAT QUICK TURN AROUND AND CONTACTED FORD MOTOR COMPANY AND THEY DENIED ANY KNOWLEDGE OF ISSUES WITH FIRESTONE TIRES. I AM INCENSED THAT FIRESTONE AND FORD KNOWINGLY JEOPARDIZED MY FAMILY BY REPLACING THIS DEFECTIVE TIRE WITH ANOTHER FIRESTONE WILDERNESS TIRE. I HAVE AGAIN CONTACTED FORD MOTOR COMPANY AFTER THE RECENT PRESS RELEASE ABOUT FIRESTONE'S ISSUES WITH WILDERNESS TIRES ON FORD EXPLORERS AND ONCE AGAIN THEY TOLD ME THEY COULD DO NOTHING UNTIL THEY RECALLED THE TIRES. I'M NOT SURE WHICH WAY TO TURN ON THIS ISSUE AND I AM SEEKING YOUR ADVICE ON HOW TO GET THIS ISSUE ADDRESSED. I DO NOT WANT THESE TIRES ON MY EXPLORER. I NOW HAVE NO REASON TO TRUST FIRESTONE OR THE FORD MOTOR COMPANY IN THIS MATTER. YOUR GUIDANCE AND COUNSEL WILL BE GREATLY APPRECIATED. *AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
POWER TRAINAugust 4, 2000
DRIVE TRAIN-HIGH PITCHED SQUEAL/WHISTLE NOISE FROM FRONT END AT SPEEDS 20MPH TO 55MPH. FOUR ATTEMPS BY THE FORD AGENCY HAVE BEEN MADE BUT THE NOISE STILL REMAINS.THERE HAVE BEEN A TOTAL OF 14 REPORTS MADE TO NHTSA FOR 1998 & 1999 FOR THE SAME PROBLEM AS I INTERPRET SOME OF THE WEB SITE REPORTS. NO SAFETY DEFEC TLISTED IN SUMMARY. *AK
TIRESAugust 4, 2000
I THOUGHT I SHOULD GIVE YOU MY INFORMATION TO ADD TO THE RECENT INVESTIGATION INTO FIRESTONE TIRES. MY FIRESTONE WILDERNESS TIRE MALFUNCTIONED, CAUDING MY FORD EXPLORER SPORT OT SPIN OUT OF CONTROL, HIT THE CURN ON THE OPPOSITE SIDE OF THE STREET, AND FLIP OVER. THE CAR HAS BEEN TOTALLED BY MY INSURANCE COMPANY. *AK( DOT NUMBER: TIRE SIZE: AT )
Crash reported1 injury(ies)
NHTSA #726692TIRESAugust 3, 2000
ONE TIRE IS PEELING OFF THEIR CASING AND HAS LARGE CRACKS ON IT. *AK( DOT NUMBER: TIRE SIZE: 235/75/15 )
TIRESAugust 3, 2000
WITHOUT ANY WARNING THE LEFT REAR TIRE COMPLETELY SHREDDED AT 60MPH ON SMOOTH FLAT DRY CLEAN ASPHALT HIGHWAY. VEHICLE VERY DIFFICULT TO CONTROL. *AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
TIRESAugust 3, 2000
I AM VERY CONCERNED AS TO THE REPORTED FAILURE OF FIRESTONE TIRES ON FORD EXPLORERS. I HAVE NOT EXPERIENCED THIS YET BUT DO NOT WISH TO EITHER. MY CHILDREN DRIVE THIS VEHICLE AND IT MAKES ME VERY NERVOUS. SOMETHING MUST BE DONE. PLEASE INFORM ME OF CURRENT CORRECTIONS TAKEN IN THE VERY VERY SERIOUS PROBLEM. *AK( DOT NUMBER: )
TIRESAugust 3, 2000
RE: JACKSONVILLE, FL FATALITIES. BOTH INVOLVING FORD EXPLORERS WITH FIRESTONE WILDERNESS TIRES. *AK( DOT NUMBER: TIRE SIZE: 255SBR15 )
Crash reported1 injury(ies)1 death(s)
NHTSA #726590TIRESAugust 3, 2000
THE TIRE BLEW OUT (THE TREAD WAS GONE WHEN THE WHEEL WAS REMOVED, I STILL HAVE BOTH THE RIM AND TIRE) AND I HAD DIFFICULTY SAFELY STOPPING IT. THE RIM WAS RUINED. FORD SAID I'D NEED TO PAY FOR A NEW TIRE AND RIM. *AK( DOT NUMBER: )
TIRESAugust 3, 2000
WHILE DRIVING AT 70 MPH LEFT REAR TIRE BLEW OUT FROM THE RIM. VEHICLE LOST CONTROL AND HIT A WALL, WHICH BLEW THE LEFT FRONT TIRE. THE FIRESTONE WILDERNESS AT TIRE SIZE IS P235/75R15. ODI# 6141. *AK *MJD
Crash reported1 injury(ies)
NHTSA #866758TIRESAugust 2, 2000
ODI 6141; WHILE DRIVING ABOUT 50 TIRE TREAD HAD SEPARATED FROM THE TIRES. TIRE SIZEWAS 235/75R15. TIRE WAS ON REAR PASSENGER'S SIDE. TIRES WERE THE ORIGINALS WHEN VEHICLE WAS BOUGHT. VEHICLE WAS A 99 FORD TRUCK EXPLORER. *AK FIRESTONE WILDERNERSS AT P235/75/R15 105MS *MW
TIRESAugust 1, 2000
PE00-020; CONSUMER WAS TRAVELING ABOUT 65MPH ON THE FREEWAY AND SHE HEARD A NOISE AND FELT VIBRATION . SHE WAS LOSING CONTROL, BUT STEERED VEHICLE TO THE SHOULDERS OF THE HIGHWAY. FIRSTONE WILDERNESS TIRES AT #P23575R15/105S #DOT VDHLAPY029 . TIRE ON THE RIGHT REAR PASSENGER'S SIDE HAD SEPARATED FROM THE RIM AND TIRE EXPLODED. ON THE OTHER THREE TIRES THERE WAS A LINE AROUND THE DIAMETER OF EACH TIRE OF THE BONDING OF THE TIRE TREAD. *AK *SLC
Crash reported
NHTSA #866538TIRESAugust 1, 2000
THE ORIGINAL (FIRESTONE WILDERNESS) RIGHT FRONT TIRES SHAKING AND MAKING LOUD NOISE, DEALER ROTATED THE TIRES, HOWEVER PROBLEM STILL CONTINUES. *ET
TIRESJuly 31, 2000
THE VEHICLE WAS PARKED INSIDE OF PARKING LOT. CONSUMER GOT INSIDE OF VEHICLE AND REAR LEFT DRIVER'S SIDE TIRE TREAD SEPARATED FROM TIRE.*AK (FIRESTONE WILDERNESS P235/70R15)
TIRESJuly 31, 2000
FRONT FIRESTONE WILDERNESS TIRE TREADS WERE WOREN OUT. *AK
ELECTRICAL SYSTEMJuly 31, 2000
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-072) WHICH CAUSED THE WINDSHIELD WIPERS TO FAIL, CONSUMER IS NOT ABLE TO RECEIVE RECALL REPAIR DUE TO DEALERSHIP PROBLEMS. *MJS
ENGINE AND ENGINE COOLINGJuly 31, 2000
VEHICLE EXPERIENCED FAILURE OF THE SENSOR WHICH CAUSED VEHICLE TO RUN ROUGH, REPLACED SENSOR HOWEVER VEHICLE EXPERIENCES PROBLEMS AGAIN. *MJS
TIRESJuly 28, 2000
DEFECTIVE TIRE STILL UNDER MANUFACTURERS WARRANTY BLEWOUT AND CAUSED DAMAGES. *AK( DOT NUMBER: TIRE SIZE: 235-75-15 )
Crash reported1 injury(ies)
NHTSA #726177TIRESJuly 27, 2000
PE00020, TIRE TREAD SEPARATION: WHILE DRIVING ABOUT 65 -70 MPH ALL OF SUDDEN EXPLORER STARTED SWAYING FROM SIDE TO SIDE. AFTER HEARING A LOUD BANK, DRIVER LOST COMPLETE CONTROL OF THE VEHICLE. AFTER GAINING CONTROL, DRIVER PULLED TO VEHICLE TO THE SIDE OF THE ROAD, AND SAW LEFT REAR TIRE ON THE DRIVER'S SIDE COMPLETELY DESTROYED. TWO PEOPLE WERE IN THE VEHICLE. NO ONE WAS HURT. TIRE WAS A FIRESTONE, WILDERNESS ATX ORIGINAL EQUIPMENT. FIRESTONE WAS CONTACTED ABOUT WHAT HAPPENED. OWNER WAS TOLD TO COME IN AND PURCHASE A REPLACEMENT. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
TIRESJuly 26, 2000
WE WERE TRAVELING NORTH ON 75 IN RICHARDSON, TX WHEN THE TIRE CAME APART. THE WHEEL IS ALL BANGED UP. WE'RE LUCKY THAT WE DIDN'T GET KILLED OR KILL ANYBODY WHILE TRYING TO EXIT THE FREEWAY. WE DON'T FEEL SAFE DRIVING THE CAR NOW. IT'S VERY UPSETTING TO PAY $450.00/MONTH FOR A CAR THAT YOU'RE AFRAID TO DRIVE. *AK( DOT NUMBER: TIRE SIZE: 15 )
ELECTRICAL SYSTEMJuly 18, 2000
VEHCILE WILL HESITATE TO STALL WHEN TURNING A CORNER OR TAKING OFF. DEALER SAID IT WAS A COMPUTER PROBLEM WHICH THEY WERE AWARE OFF, BUT INSISTED THAT THERE WAS NO REMEDY AT THIS TIME.*AK
VISIBILITYJuly 18, 2000
THE FRONT WINDSHIELD CRACKED FROM THE ROOF SECTION DOWN WHILE THE VEHICLE WAS STATIONARY. THE ONLY OBJECT THAT CAME INTO CONTACT WITH THE WINDSHIELD WAS WATER FROM A GARDEN HOSE WHILE WASHING THE VEHICLE. THE DEALER WAS CONTACTED AND SHOWN THE DAMAGE BUT RESPONDED "THERE IS NOTHING WE CAN DO" IT MUST BE DEFECTIVE GLASS.
ENGINE AND ENGINE COOLINGJuly 17, 2000
VEHICLE STARTING IN FIRST TURNED AND WITHOUT ANY INDICATON VEHICLE WOULD STALL. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.*AK
TIRESJuly 17, 2000
VEHICLE EXPERIENCED PREMATURE FAILURE OF THE ORIGINAL TIRE WITH ONLY 22,300 MILES ON THE ODOMETER. *MJS
VISIBILITYJuly 16, 2000
THE REAR WIPER REPEATEDLY FAILS TO OPERATE AT RANDOM INTERVALS. TURNING ON THE REAR WIPER SIMPLY RESULTS IN THE WIPER DOING ABSOLUTELY NOTHING. IT DOESN'T MOVE OR ANYTHING. ONE MINUTE IT WILL WORK AND THE NEXT MINUTE IT WON'T. (NOTE ALSO THAT THERE WAS A RECALL ISSUED BY FORD FOR THE FRONT WINDSHIELD WIPER WHICH IS NOT LISTED IN YOUR LIST OF RECALLS ON YOUR WEBSITE.) THANK YOU. *AK
EXTERIOR LIGHTINGJuly 14, 2000
THE SIGNAL LIGHT SWITCH WILL NOT LOCK INTO PLACE, THE STEERING WHEEL MUST BE IN A SPECIFIC DEGREE OF ROTATION IN ORDER FOR THE LEVER TO LOCK INTO PLACE. NLM
EQUIPMENTJuly 14, 2000
THE AIR CONDITIONER SMELLS DUE TO MOLD AND MILDEW ACCUMULATING ON THE A/C UNIT, THIS SMELL AFFECTS CONSUMERS SINUSES AND GIVES AN INSTANT HEADACHE, CONSUMER BELIEVES THIS IS A DESIGN FLAW. NLM
1 injury(ies)
NHTSA #553109AIR BAGSJuly 7, 2000
WHILE DRIVING 35-40 MPH HAD A DIRECT FRONTAL IMPACT WITH A POLE, AND DRIVER'S/ PASSENGER AIRBAGS DID NOT DEPLOY, WHICH DID NOT PROTECT THE OCCUPANTS IN THIS CRASH. DEALER WAS UNWILLING TO CHECK VEHICLE UNLESS INSURANCE COMPANY CONTACT THEM. NO PRIOR PROBLEMS WITH THE AIRBAG SYSTEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash reported
NHTSA #864985ENGINE AND ENGINE COOLING,VISIBILITY,INTERIOR LIGHTINGJuly 6, 2000
WHILE DRIVING ON HIGHWAY TRAVELING 65MPH ALL OF SUDDEN THE VEHICLE CUTS OFF. NO WARNING. NO NOTHING. INTERIOR LIGHTS WENT OUT, AND ALSO THE REAR WIPERS WORK INTERMITTENTLY. CONTACTED DEALER THEY ARE AWARE OF THE PROBLEM, BUT NOT ABLE TO FIND WHATS CAUSING THE PROBLEM. PROBLEM STILL EXISTS. *AK *ML
POWER TRAINJuly 5, 2000
IN THE 19 MONTHS THAT I HAVE HAD MY FORD EXPLORE, IT HAS HAD 3 RECALLS. ABOUT 4 MOS AGO I NOTICED A LOUD NOISE THAT SEEM TO BE COMING FROM UP UNDERNEAT THE CAR. YOU COULD HEAR IT WHEN AT A STOPPED POSITION BUT STILL IN DRIVE. I HAD THE DEALERSHIP CHECK FOR IT TWICE AND THEY SAID THEY COULDN'T FIND ANYTHING. ABOUT 6 WEEKS AGO I NOTICED A SLIGHT HESTITATION WHEN ON THE HIGHWAY WHEN ACCELERATING AND IT SEEMED TO DO IT MORE OVER THE LAST 2 WEEKS. JULY 2ND, MY FAMILY WAS TRAVELING HOME FROM NEW YORK AND A NOISE BEGAN THAT COULD HAVE BEEN MISTAKEN FOR SOMETHING DRAGGING UNDERNEATH THE CAR. WE LOST ALL ACCELERATION, COASTED OFF AN EXIT, AND THE GEARS WERE USELESS AND GRINDED WHEN WE TRIED TO SHIFT TO PARK. THE EMERGENCY BRAKE WAS THE ONLY THING HOLDING US THERE. I AM STILL WAITING FOR RESULTS FROM THE DEALERSHIP ON THE PROBLEM, BUT ITS DEFINETELY TRANSMISSION RELATED. I NOW FEAR FOR THE SAFETY OF ME AND MY 2 CHILDREN IN THAT VEHICLE. IT SEEMS LIKE AN ACCIDENT WAITING TO HAPPEN. THANK YOU FOR YOUR TIME.*AK
UNKNOWN OR OTHERJuly 1, 2000
BODY RUST FOUND ON: ROOF, UNDER HOOD, HATCH HINGES,BOLTS, DOORS. NO SAFETY DEFECT. *AK
VISIBILITYJune 23, 2000
MANUFACTURER RECALL 00B40; PARTS WERE NOT AVAILABLE. CONSUMER HAS BEEN IN CONSTANT CONTACT WITH DEALER AND MANUFACTURER SINCE RECEIPT OF RECALL.*AK
SUSPENSIONJune 20, 2000
THE FRONT END JUST STOPS MOVING FORWARD WHEN IT WANTS TO. IT HAS SO FAR ONLY HAPPENED WHILE TURNING AT SLOW SPEEDS. WHEN THIS OCCURS WE HAVE NO CONTROL OVER WHERE THE VEHICLE IS GOING. HAS BEEN INTO THE DEALERSHIP (NOT THE ONE WE PURCHASED IT FROM) 3 TIMES FOR THIS PROBLEM. THEY CANNOT DETERMINE THE CAUSE OF THE PROBLEM SO NOTHING HAS BEEN REPAIRED AT THIS TIME. I AM CURRENTLY WAITING ON THE DEALERSHIP TO SEE IF THEY CAN FINALLY DETERMINE THE CAUSE OF THE MALFUNCTION. *AK
TIRESJune 16, 2000
THE RIGHT REAR TIRE (FIRESTONE WILDERNESS AT) SUDDENLY SHREDDED WHILE DRIVING, IT APPEARED THAT THE SIDEWALL FAILED BECAUSE TREAD WAS INTACT. NLM
ELECTRICAL SYSTEM,VISIBILITYJune 13, 2000
CONSUMER UPSET BECAUSE THE RECALL (00S04) LETTER STATED THAT A FREE LOANER WOULD BE PROVIDED WHILE THE REPAIR OF THE JUMPER HARNESS INSTALLATION AND WIPER SWITCH WERE BEING DONE, UNFORTUNATELY THAT WAS NOT THE CASE AND THE DEALER STATED THAT "IF CONSUMER WANTED A LOANER CAR HE WOULD HAVE TO PAY THE DIFFERENCE BECAUSE FORD WILL ONLY REIMBURSE DEALER FOR $25.00 AND THEY CANNOT RENT A CAR FOR THAT AMOUNT".
STRUCTUREJune 11, 2000
SOON AFTER PURCHASE PAINT PROBLEM REVEALED MULTIPLE BUBBLES THROUGH OUT THE EXTERIOR OF THE CAR. SUV WAS THEN TAKEN TO DEALER/BODY SHOP WERE OTHER PROBLEMS WERE CREATED TO THE COSMETICS OF THE CAR. IT TOOK ABOUT A YEAR TO ATTEMPT TO CORRECT PROBLEMS THAT WERE CREATED. THE SUV'S DOORS WERE TAKEN OFF WHICH THEN CREATED A WIND NOISE TO THE DRIVERS SIDE THAT CAN'T BE CORRECTED. THE DOORS WERE REPLACED MISALIGNED AND WHEN COMPLAINTS WERE MADE WITH HIGHER MANAGEMENT THEIR RESPONSE WAS THAT I WAS TO PICKY WITH THEIR WORK. I AM VERY DISATSIFIED WITH HOW THEY HANDLE THIS VEH. DEFECT. *AK
VISIBILITY,WHEELSJune 9, 2000
RIM CRACKED, REAR WINSHIELD WIPERS FAILED FOR THE 2ND TIME. *AK( DOT NUMBER: 274 )
SEAT BELTSJune 8, 2000
WHILE DRIVNIG AND FOR NO APPARENT REASON, SEAT BELTS ON DRIVER'S/ FRONT PASSENGER'S, AND REAR PASSENGER OCCUPANTS TIGHTENED UP WITHOUT BRAKE APPLICATION. PROBLEM HAS BEEN REPORTED TO THE DEALERSHIP. THE PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER. *AK
AIR BAGSJune 7, 2000
WHILE TRAVELING AIR BAG INDIACATOR LIGHT FLASHED. DEALER REPAIRED AIR BAG SYSTEM THREE TIMES, BUT PROBLEM RETURNED. PLEASE PROVIDE FURTHER INFORMATION.*AK
AIR BAGS,STRUCTUREJune 5, 2000
WHEN TURNING ON THE IGNITION, WARNING LIGHTS ARE SUPPOSED TO COME ON AND GO OFF. HOWEVER, AIRBAG WARNING LIGHT STAYS ON. CONSUMER FEELS THIS IS UNSAFE, AND THERE MAY BE A PROBLEM WITH THE AIR BAG SYSTEM. ALSO, AUTOMATIC DOORS LOCKS DO NOT LOCK WHEN VEHICLE IS PUT INTO DRIVE, BUT AFTER THE VEHICLE HAS TRAVELED 2-3 MILES DOWN THE ROAD. *AK *ML
LATCHES/LOCKS/LINKAGESJune 2, 2000
PRIOR TO RECALL THE HOOD LATCH FAILED (99V-164). YH
SUSPENSIONJune 2, 2000
VEHICLE DOES NOT HANDLE WELL IN ANY WET WEATHER IT SLIPS AND SLIDES. YH
ELECTRICAL SYSTEMJune 2, 2000
PRIOR TO RECALL WINDSHIELD WIPERS CAME OUT OF LINE AND OFF TRACK (00V-072). YH
ENGINE AND ENGINE COOLINGJune 2, 2000
VEHICLE STALLS SEVERAL TIMES WHILE DRIVING AND CHECK ENGINE LIGHT ILLUMINATED DUE TO ENGINE FAILURE. YH
EQUIPMENTJune 2, 2000
THE CIGARETTE LIGHTER SOCKET BLEW OUT. YH
SUSPENSIONMay 31, 2000
WHEN TRAVELING ABOUT 60MPH VEHICLE PULLS TO THE RIGHT. WHEN MAKING A TURN, VEHICLE MAKES A THUMPING NOISE. TRUCK SWAYS AND TIRES RIDE AS IF THEY NEED TO BE BALANCED, ALTHOUGH TIRES HAVE BEEN BALANCED AND PROBLEM STILL EXISTS. DEALER SAYS THAT THERE IS NOTHING ELSE THAT THEY CAN DO. *AK *ML
ENGINE AND ENGINE COOLINGMay 30, 2000
WHILE DRIVING VEHICLE STALLS UNEXPECTEDLY WHICH MAY RESULTIN A CRASH. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
VISIBILITYMay 25, 2000
WINDSHIELD WIPERS COME ON SPONTANEOUSLY WITHOUT TURNING THEM ON, EXPECIALLY IF TURN SIGNAL SYSTEM IS USED, VERY DISTRACTING.
FUEL SYSTEM, GASOLINEMay 22, 2000
FUEL PUMP FAILED. YH
SERVICE BRAKES, HYDRAULICMay 22, 2000
BRAKES FAILED PRIOR TO RECALL (99V-123). YH
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLMay 22, 2000
UPON PICKUP OF VEHICLE AFTER RECALL REPAIR (00V-072), (99V-062), (99V-123), (99V-164) CONSUMER NOTICE A DENT AND SCRATCHED PAINT ON THE DOOR OF THE VEHICLE. YH
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGESMay 18, 2000
CONSUMER GETS TWO RECALLS REGARDING A SECONDARY HOOD LATCH DEFECT AND THE GENERIC ELECTRONICS MODULE DEFECT BUT CONSUMER IS NOT SATISFIED WITH THE DEALER AND THE RECALL PROCEDURES (99V-164) AND (00V-072). YH
SUSPENSION,ENGINE AND ENGINE COOLINGMay 15, 2000
WHILE DRIVING ABOUT 25MPH VEHICLE BEGAN TO SHAKE, AND THEN CUT OFF. *AK
VISIBILITYMay 11, 2000
THE REARVIEW MIRROR VIBRATES AT HIGHWAY SPEEDS REDUCING DRIVER VISIBILITY AND CAUSING VISUAL DISTRACTION POTENTIALLY RESULTING IN AN ACCIDENT AND POSSIBLE PERSONAL INJURY. AT HIGHWAY SPEED, THE ELECTROCHROMIC INTERIOR REARVIEW MIRROR BEGINS TO VIBRATE RENDERING IMAGES UNCLEAR. THIS CONDITION MAKES IT DIFFICULT TO IMPOSSIBLE FOR THE DRIVER TO DISCERN TRAFFIC CONDITIONS BEHIND THE VEHICLE INCLUDING DISTANCE, RATE OF CLOSURE, ETC. IN ADDITION, THIS PROBLEM IS COMPOUNDED DURING NIGHTTIME DRIVING WHEN THE REAR TRAFFIC HEADLIGHT IMAGE OSCILLATES, CREATING A VISUAL DISTRACTION FOR THE DRIVER. BOTH THESE HAZARDOUS SAFETY CONDITIONS COULD RESULT IN AN ACCIDENT AND POSSIBLE POTENTIAL PERSONAL INJURY. THIS CHRONIC SAFETY PROBLEM HAS OCCURRED SINCE THE PURCHASE DATE 05/31/99 AND HAS BEEN REPEATEDLY ESCALATED TO THE DEALERSHIP AND FORD MOTOR CORPORATION FOR RESOLUTION. WHILE THE DEALERSHIP IN CONJUNCTION WITH FORD HAS TRIED TO IDENTIFY AND REPAIR THE PROBLEM, INCLUDING REPLACING THE MIRROR, ADJUSTING THE MIRROR, BALANCING TIRES, BALANCING THE DRIVE TRAIN, AND REPLACING 1 WHEEL, THEY HAVE YET TO RESOLVE THE ISSUE AND IDENTIFY THE VIBRATION SOURCE. *AK
VISIBILITYMay 10, 2000
PASSENGER SIDEVIEW MIRROR MOTOR FORCED SIDE PANEL TO BEND WHICH CAUSE MIRROR TO CRACK UNDER FORCE PRESSURE, CONTACTED DEALER BUT REFUSE TO ADMIT ITS A DEFECTED PROBLEM. PLEASE TRY TO RESOLVE THIS MATTER. THANKS. *AK
SEATSMay 4, 2000
DRIVER SEAT MOVED BACK AND FORWARD. ALSO, RECLINED WITHOUT PRIOR WARNING.CONSUMER LOST CONTROL OF VEHICLE WHEN THIS HAPPENED. *AK
STRUCTUREApril 27, 2000
HOOD IS HARD TO OPEN. YH
STRUCTUREApril 27, 2000
HATCH BACK IS HARD TO OPEN. YH
EQUIPMENTApril 27, 2000
RADIO VOLUME ADJUST ITSELF AUTOMATICALLY. YH
AIR BAGSApril 27, 2000
FALSE DEPLOYMENT OF THE AIR BAG FOR NO REASON. YH
VISIBILITYApril 26, 2000
PASSENGER SIDE REARVIEW MIRROR SWITCH GOT STUCK, CAUSED MIRROR TO CRACK UNDER TENSION.*AK
SUSPENSION,SERVICE BRAKES, HYDRAULICApril 25, 2000
FIRST OCCURRENCE 2/17/1999 WHEN SHAKING AND VIBRATION OCCURRED WHEN YOU WERE ABOVE 45 MILES PER HOUR AND DEPRESSED THE BRAKES. MY FORD DEALERSHIP REPLACED THREE TIRES AND TURNED THE ROTORS. (DOES NOT STATE HOW MANY TRUED) SECOND OCCURRENCE 04/22/2000, WHEN THE SHAKING AND VIBRATION RETURNED. SINCE MY DEALERESHIP IS NOT OPENED ON SATURDAY'S, I TOOK IT TO ANOTHER FORD DEALERSHIP. AGAIN THEY TURNED THE ROTORS AND GAVE NO EXPLAINATION TO WHY WE ARE HAVING THIS PROBLEM. I AM VERY CONCERNCED OF THE SAFETY AND RELIABILITY OF THE BRAKE SYSTEM. HAS ANYONE ELSE HAD THIS PROBLEM? DO I NEED TO DO SOMETHING ELSE TO GET THIS CORRECTED FOR GOOD?
SUSPENSION,SERVICE BRAKES, HYDRAULICApril 25, 2000
FIRST OCCURRE 2/17/1999 WHEN SHAKING AND VIBRATION OCCURED WHEN YOU WERE ABOVE 45 MILES PER HOUR AND DEPRESSED THE BRAKES. MY FORD DEALERSHIP REPLACED THREE TIRES AND TRUED THE ROTORS. (DOES NOT STATE HOW MANY TRUED) SECOND OCCURRE 04/22/2000, WHEN THE SHAKING AND VIBRATION RETURNED. SINCE MY DEALERESHIP IS NOT OPENED ON SATURDAY'S, I TOOK IT TO ANOTHER FORD DEALERSHIP. AGAIN THEY TURNED THE ROTORS AND GAVE NO EXPLAINATION TO WHY WE ARE HAVING THIS PROBLEM. I AM VERY CONCERNCED OF THE SAFETY AND RELIABILITY OF THE BRAKE SYSTEM. HAS ANYONE ELSE HAD THIS PROBLEM? DO I NEED TO DO SOMETHING ELSE TO GET THIS CORRECTED FOR GOOD?*AK
VISIBILITYApril 24, 2000
WHILE DRIVING WINDSHIELD WIPERS COULD COME ON UNEXPECTEDLY. WINDSHIELD WIPER MOTOR HAD BEEN REPLACED BEFORE, BUT PROBLEM STILL OCCURS. *AK
VEHICLE SPEED CONTROLApril 17, 2000
INTERMITTENTLY WHEN DRIVER TAKES HIS FOOT OFF THE ACCELERATOR VEHICLE STALLS OUT AND DIES. DEALER HAS REPLACED THE IDLE SPEED CONTROL VALVE.*AK
VISIBILITYApril 15, 2000
WINDSHIELD WIPERS RANDOMLY ACTIVATE WHEN SWITCH IS IN OFF POSITION. *AK
STEERING,ELECTRICAL SYSTEMApril 10, 2000
CAR CRASHED STEERING DISABLED, IMMEDIATELY WENT INTO FLAMES. *AK
Crash reportedFire reported
NHTSA #721290AIR BAGSApril 7, 2000
VEHICLE HDROPLANED & ROLLED NONE OF THE AIRBAGS DEPLOYED. *AK
Crash reported
NHTSA #711118POWER TRAINApril 7, 2000
DIAGNOSED AS TRANSMISSION SLIP; AT 15 MPH, SLIPS INTO NEUTRAL THEN BACK INTO DRIVE; RE-DESIGN OF VALVE BOX DUE TO BRACKET FAILURE, VEHICLE IS NOW WAITING AT DEALER FOR NEWLY DESIGNED PART
UNKNOWN OR OTHERApril 7, 2000
DEALER CLAIMS NOT TO KNOW HOW TO FIX PROBLEM. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
VISIBILITYApril 7, 2000
PART HAS BEEN ON ORDER TO CORRECT THIS PROBLEM FOR SEVERAL MONTHS. DEALER SAYS FORD HAS NOT SHIPPED THEM. WITH THE RAINY WEATHER COMING I NEED WINDSHIELD WIPERS THAT WILL WORK WHEN NEEDED. AT THIS TIME THEY DO NOT WORK CONSISTANTLY. THEY TURN ON WHEN GOING OVER A BUMP, WHEN SIGNALING TO CHANGE LANES, AND ON 9/8/99 I NEEDED THE FAST SPEED AND THE FAST SPEED DID NOT WORK. A "MODULE" IS NEEDED ON THIS CAR AND 20 OTHERS ACCORDING TO THE DEALER AND FORD HAS NOT YET SHIPPED THEM. *AK
ENGINE AND ENGINE COOLINGApril 4, 2000
VEHICLE STALLS WHILE DRIVING. ALSO, WHILE SITTING STILL OR TURNING CORNERS IT WILL CUT OFF. VEHICLE HAS BEEN TAKEN TO DEALER & PROBLEM KEEPS REOCCURRING. VEHICLE WAS PICKED UP ON 27-MAR-2000 & 28-MAR-2000, AND TAKEN BACK TO DEALER. *AK
STEERINGApril 2, 2000
AFTER STARTING FORWARDADVANCING ABOUT 50FT, VEHICLE LURCHED TO RIGHT, STRIKING BRIDGE RAIL. INSPECTION REVEALED BROKEN TIE-ROD SPINDLE ON RF WHEEL. INCIDENT OCCURRED WITH NO IMPACT TO CAUSE FAILURE.
Crash reported
NHTSA #720885SUSPENSION,LATCHES/LOCKS/LINKAGESMarch 30, 2000
WHEN TRAVELING UNDER ANY NORMAL BRAKING CONDITIONS, CONSUMER NOTICED VEHICLE WAS PULLING TO THE RIGHT. ALSO, DOORS LOCKED WITHOUT OPERATING THE DOOR LOCKS. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
VEHICLE SPEED CONTROLMarch 27, 2000
WHEN THE VEHICLE IS STARTED COLD,WITH FOOT ON BRAKE AND TRANSMISSION IN DRIVE, THE VEHICLE STARTS MOVING WHILE THE BRAKE IS STILL DEPRESSED, AND WILL NOT STOP. NLM
ENGINE AND ENGINE COOLING,VISIBILITYMarch 24, 2000
WINDSHIELD WIPERS REPLACED ONCE. ALSO, TWO DIFFERENT DESCRIPTIONS OF ENGINE NOISE. *AK
ENGINE AND ENGINE COOLINGMarch 24, 2000
ENGINE CUTS OFF WHILE VEHICLE IS IN MOTION. WHEN THIS HAPPENS, I LOSE BRAKES AND STEERING. I HAVE HAD THE VEHICLE IN FOR REPAIR MORE THAN 3 TIMES BUT THE ENGINE CONTINUES TO STALL OUT. DEALERSHIP INDICATES FORD IS AWARE OF THE PROBLEM BUT IS NOT ABLE TO PRESENTLY REPAIR. VEHICLE IS DANGEROUS WHEN ENGINE QUITS WHILE IN MOTION. VEHICLE IS NOT PROVIDING RELIABLE TRANSPORTATION. ALSO, THERE IS AN ENGINE RATTLE WHICH IS WORSTENING BUT DEALERSHIP SAID THIS IS "NORMAL." I AM INTERESTED IN DETERMINING IF THERE HAVE BEEN OTHER SIMILAR COMPLAINTS AND IF SO, HOW MANY AND WHAT HAS FORD DONE ABOUT THIS. *AK
POWER TRAINMarch 23, 2000
TRANSMISSION WAS SLIPPING, FELT LIKE IT WAS IN NEUTRAL. WHEN IT CHANGED OVER THERE WOULD BE A REAL BAD JERK. CONSUMER CONTACTED DEALER . DEALER SAID IT WOULD TAKE 60 DAYS TO GET A NEW TRANSMISSION. *AK
EXTERIOR LIGHTING,VISIBILITYMarch 21, 2000
WINSHIELD WIPERS SOMETIMES GO ON WHEN TURN SIGNAL IS USED. THIS IS DISTRACTING AND COULD POTENTIALLY CAUSE AN ACCIDENT. *AK
ENGINE AND ENGINE COOLINGMarch 16, 2000
CHECK THE ENGINE LIGHT CAME ON DUE TO DISCONNECTED HOSE. YH
STRUCTUREMarch 16, 2000
REAR FRONT WIND GUARD BROKE. YH
STEERINGMarch 16, 2000
STEERING WHEEL VIBRATES BECAUSE TRANSFER CASE IS CYCLING TOO FREQUENTLY. YH
VISIBILITYMarch 10, 2000
ANYTIME WHEN DRIVING WINDSHIELD WIPERS WORKS INTERMITTENTLY. THE ONLY WAY TO STOP IT IS TO TURN BLINKERS ON, AND THEN TURN THEM OFF.*AK
SUSPENSION,SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE,POWER TRAIN,EXTERIOR LIGHTING,VISIBILITY,STRUCTURE,EQUIPMENT,UNKNOWN OR OTHERMarch 8, 2000
BRAKE LIGHTS DO NOT STAY ON WHEN BRAKES ARE APPLIED. LIGHTS COME ON, BUT GO BACK OUT WHILE BRAKES ARE STILL BEING APPLIED. DEALER HAS SEEN VEHICLE, AND SAID THAT IT IS NORMAL. *AK BRAKE SWITCH HAS BEEN REPLACED 6 TIMES AND POWER BOOSTER HAS BEEN REPLACED WITH NO REMEDIES, BRAKE PEDAL MAKES A POPPING NOISE WHEN RELEASED. MESSAGE CENTER, MILES PER GALLON, IS INACCURATE AND HAS BEEN REPLACED, HOWEVER CONSUMER STATES IT STILL DOES NOT WORK. REAR SUSPENSION SQUEAKS AND GROANS OVER BUMPS, CONSUMER STATES THERE IS TOO MUCH ROLL STIFFNESS BUILT INTO SUSPENSION, ALIGNMENT CHECKED AND TOE SET DUE TO VEHICLE WANDERING. WATER LEAKS INSIDE DOOR FRAMES. AUTOMATIC TRANSMISSION IS RELUCTANT TO DOWNSHIFT UNLESS THE ACCELERATOR IS PRESSED FLAT TO THE FLOOR. INSIDE REAR VIEW MIRROW MOUNTED TOO LOW. CONSUMER STATES SQUEAKS AND RATTLES SHOW UP ALL THE TIME IN THE INTERIOR OF THE VEHICLE, RATTLES IN DASH, DRIVERS DOOR AREA, AND B PILLAR. CD CHANGER JAMMED TWICE. LIMITED EMBLEM REPLACED TWICE. SPEEDOMETER READS TOO FAST. *SLC
TIRESFebruary 28, 2000
BRAND NEW VEHICLE EXPERIENCED BLOW OUT (WILDERNESS FIRESTONE P235/75R15 1055 M/S). *MJS
VISIBILITYFebruary 28, 2000
WINDSHIELD WIPERS FAIL IN THE FRONT AND BACK. *MJS
VEHICLE SPEED CONTROLFebruary 28, 2000
GAS PEDAL STICKS CAUSING LOSS OF CONTROL. *MJS
SUSPENSIONFebruary 18, 2000
INTERMITTENTLY WHILE DRIVING VEHICLE WILL PULL TO THE RIGHT. VEHICLE WAS TAKEN TO THE DEALERSHIP. PROBLEM WAS UNABLE TO BE CORRECTED, LATER RESULTED IN AN ACCIDENT. *AK *ML
Crash reported2 injury(ies)
NHTSA #857201POWER TRAINFebruary 18, 2000
ONGOING INTERMITTENT PROBLEM WITH A SQUEALING SOUND COMING FROM FRONT AXLE. VEHICLE BEEN IN / OUT OF DEALER SHOP ON FIVE OCCASIONS, AND PROBLEM STILL REOCCURRING. VEHICLE IS CURRENTLY IN THE PROCESS OF BEING BOUGHT BACK BY THE DEALER AS A LEMON. *AK *ML
TIRESFebruary 17, 2000
I WAS GOING TO WORK AT 0500 IN THE MORNING, SOUTH BOUND ON INTERSTATE 5 AT A SPEED OF AROUND 68 MPH. I WAS TRAVELING NEXT TO A CONCRETE DIVIDER AND IN THE MIDDLE OF COMPLETING A CURVE IN THE FREEWAY WHEN MY RIGHT FRONT TIRE BLEW OUT FROM UNDER ME. BEING IN A TURN THE FORCE FROM TH BLOWOUT RENDERED MY VEHICLE UNCONTROLABLE ENOUGH THAT I COULDNT PULL AWAY FROM THE WALL IN TIME. THE FRONT OF THE VEHICLE IMPACTED FIRST AS SOON AS THIS HAPPENED THE RIGHT REAR TIRE ALSO BLEW OUT. MY VEHICLE WAS THEN RIDING ON THE TWO RIGHT RIMS UNTIL I CAME TO A HALT. WHEN I TRIED TO MAKE A CLAIM TO FIRESTONE THEY REFUSED MY INQUERY SAYING I HAD HIT A ROAD HAZZARD CAUSING BOTH TIRES TO BLOW OUT. IT WASNT UNTIL MY DAD SENT THE REPORT ABOUT THE INVESTIGATION FROM KHOU IN HOUSTON, TX THAT I REALIZED I WASNT THE ONLY ONE INVOLED. I HAD TO PAY FOR ALL EXPENSES ON MY VEHICLE AND MY INSURANCE COMPANY RULED IT MY FAULT AFTER REVIEWING THE RESULTS FROM FIRESTONE'S INVESTIGATION SO I AM PAYING FOR IT ON MY INSURANCE AS WELL. *AK( DOT NUMBER: TIRE SIZE: P245/75R15 )
Crash reported
NHTSA #718913VISIBILITYFebruary 15, 2000
WHILE USING WINDSHIELD WIPERS, THEY WOULD WORK INTERMITTENTLY, CAUSING POOR VISIBILITY TO CONSUMER. PLEASE PROVIDE FURTHER INFORMATON. *AK
VEHICLE SPEED CONTROLFebruary 15, 2000
WHEN TRAVELING OR WHEN MAKING A SLOW TURN VEHICLE STALLS, LOSING ALL POWER STEERING AND CONTROL. CONSUMER CONTACTED THE DEALER, DEALER STATED THE IDLE CONTROL UNIT NEEDED TO BE REPLACED. ALSO, SOME PARTS ARE ON A NATIOWIDE BACK ORDER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
UNKNOWN OR OTHERFebruary 14, 2000
BEEN BACK TO DEALER NUMEROUS TIMES. CHRONIC PROBLEMS WITH THIS PRODUCT. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
ELECTRICAL SYSTEMFebruary 13, 2000
THE IGNITION SWITCH COMES OUT OF THE STEERING COLUMN WHILE THE KEY IS IN THE RUN POSITION.
EXTERIOR LIGHTINGFebruary 12, 2000
WHEN SITTING AT STOP WITH TURN SIGNAL ENGAGED WINDSHIELD WIPERS START WITHOUT ENGAGING SWITCH. *AK
TIRESFebruary 10, 2000
TIRES HAVE BEEN CAUSING MAJOR PROBLEMS AND DRIVING ROUGHLY - AFRAID TO DRIVE LONG DISTANCE. *AK( DOT NUMBER: )
VEHICLE SPEED CONTROLFebruary 9, 2000
WHILE PULLING INTO A PARKING SPACE VEHICLE SUDDENLY ACCELERATED UP TO THE SPEED OF 20 MPH, CAUSING VEHICLE TO RUN INTO A BRICK BUILDING. NO ONE WAS INJURED. AFTER REPAIRS WERE MADE, CONSUMER TOLD THAT THE FOUR WHEEL DRIVE SENSOR WAS CAKED WTIH MUD AND DIRT WHICH CAUSED IT TO LOCK UP, EVEN THOUGH THE VEHICLE HAD NEVER BEEN USED OFF ROAD TOTHE CONSUMER'S KNOWLEDGE. DEALER HAS NOT BEEN CONTACTED. *AK *ML
Crash reported
NHTSA #856603AIR BAGSFebruary 9, 2000
VEHICLE WAS INVOLVED IN A COLLISION WHERE IT ROLLED OVER, AND HIT SEVERAL VEHICLES AND TREES. UPON IMPACT, AIRBAGS DID NOT DEPLOY . MANUFACTURER HAS BEEN NOTIFIED. *AK
Crash reported1 injury(ies)
NHTSA #856647TIRESFebruary 9, 2000
PROBLEMS WITH THESE TIRES ARE BEING REPORTED ON CHANNEL 11 NEWS TODAY AND I HAVE HAD A SIMILAR VERY FRIGHTENING INCIDENT WITH A BLOW-OUT ON MY SUV. BOTH FORD AND FIRESTONE REFUSED TO ACCEPT ANY FAULT OR RESPONSIBILITY FOR THE PROBLEM. MY LOCAL GARAGE TANGLEWILDE AUTO SERVICE (HOUSTON 713-785-3470 STEVE MUNSEY) TELL ME THAT THEY HAVE HAD NUMEROUS CUSTOMERS (FORD EXPLORER OWNERS) WHO HAVE SUFFERED THE SAME PROBLEMS. IF THESE TIRES CAN BE ATTRIBUTED TO DEATH AND INJURY THEN THEY SHOULD BE INVESTIGATED FOR POSSIBLE DEFECT. *AK( DOT NUMBER: 027477 TIRE SIZE: P235/75R15 )
SEAT BELTSFebruary 8, 2000
BOTH FRONT DRIVER'S SIDE AND PASSENGER'S SIDE SEAT BELTS DO NOT FULLY RETRACT, CAUSING THEM TO GET CAUGHT IN THE DOORS WHEN THE DOORS ARE BEING SHUT. DEALER HAS BEEN CONTACTED. *AK
FUEL SYSTEM, GASOLINEFebruary 5, 2000
GAS CAP DOES NOT SEAL,CAUSING A VAPOR LEAK IN FUEL TANK
STRUCTUREFebruary 4, 2000
DOOR HANDLE INSIDE REPLACED, LATCH WOULD NOT UNLOCK. *MJS
STRUCTUREFebruary 4, 2000
DOOR BEZEL WILL NOT STAY ON, PANEL PEELING. *MJS
SERVICE BRAKES, HYDRAULICFebruary 4, 2000
BRAKE PADS REPLACED, CAUSING NOISE. *MJS
AIR BAGSFebruary 4, 2000
THE AIR BAG UNIT CAME OUT OF THE STEERING WHEEL, REPLACED UNIT. *MJS
VISIBILITYJanuary 27, 2000
WINDSHIELD WIPERS WOULD INTERMITTENTLY OPERATE WHILE IN A OFF MODE. DEALER NOTIFIED, AND INFORMED CONSUMERTHAT THEY ARE WAITING FOR THE PARTS. *AK
SERVICE BRAKES, HYDRAULICJanuary 24, 2000
WHILE DRIVING OUNDER WET OR SLUSHY CONDITIONS FRONT BRAKING SYSTEM MALFUNCTIONED, CAUSING THE VEHICLE TO PULL TO RIGHT WHICH RESULTED IN A CRASH. MECHANIC SAID IT WAS DUE TO A DEFECTIVE FRONT RIGHT ROTOR. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash reported1 injury(ies)
NHTSA #855435VISIBILITYJanuary 24, 2000
WINDSHIELD WIPERS WILL COME ON INTERMITTENTLY BY THEMSELVES WITH SWITCH IN OFF POSITION, CAUSING A DISTRACTION TO DRIVER. *AK
VEHICLE SPEED CONTROLJanuary 24, 2000
CAR ACCELERATOR LOCKED AND ACCELERATED FROM 62 MPH TO ABOUT 73 MPH. BRAKE UNABLE TO SLOW CAR FOR AN EXTENDED DISTANCE (ABOUT A MILE). HAD TO SHIFT INTO NEUTRAL TO GET CAR TO FULL STOP. VERY SIMILAR TO RECALLS DESCRIBED IN REGIONAL RECALL FORD 95S29, NO. 96S59, NO. 97S65, NO. 97S67 NO. 97S96. *AK
VISIBILITYJanuary 23, 2000
WINDSHIELD WIPERS START AUTONOMOUSLY, RUN FOR A FEW CYCLES AND STOP. *AK
POWER TRAINJanuary 22, 2000
WHILE CLIMBING ONE OF THE MOUNTAINS CONSUMER ENCOUNTERED IC EON THE ROAD. CONSUME RENGAGED THE SWITCH TO 4-WHEEL DRIVE, AND NOTICED A ROARING NOIS EIN FRONT END FOLLOWED BY OCCASIONAL JERKS. MANUFACTURER WAS AWARE OF PROBLEM, AND INSTRUCTED CONSUMER TO READ THE MANUAL. CONSUMER INFORMED MANUFACTURER THAT THIS CONSTITUTED A SERIOUS HAZARD PROBLEM. *AK
AIR BAGSJanuary 18, 2000
WHILE VEHICLE WAS AT A COMPLETE STOP ,DRIVER'S AIRBAG DEPLOYED. DEALER HAS REPLACED THE AIRBAG. SINCE THE DEPLOYMENT OF THE AIRBAG, DEALER HAS REPAIRED VEHICLE SEVERAL TIMES FOR THE AIRBAGS. MANUFACTURER HAS BEEN NOTIFIED. *AK
AIR BAGSJanuary 17, 2000
THE COLLISION WAS A FRONTAL IMPACT THAT DESTROYED BOTH FRONTAL AIRBAG SENSORS,. BOTH AIRBAGS FAILED TO DEPLOY. *AK
Crash reported2 injury(ies)
NHTSA #717454AIR BAGSJanuary 10, 2000
CONSUMER HAS NOTICED THE AIR BAG LIGHT ILLIUMINATED ON THE DASH. CONSUMER HAS CONTACTED THE DEALER, DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. VEHICLE HAS BEEN AT THE DEALER ON A NUMBER OF OCCASIONS DUE TOTHE SAME PROBLEM. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
SERVICE BRAKES, HYDRAULICJanuary 10, 2000
WHEN THE BRAKES WERE APPLIED PEDAL BECAME HARD, CAUSING EXTENDED STOPPING WHICH RESULTED IN A COLLISION. VEHICLE WAS TOTALLED. MANUFACTURER HAS BEEN NOTIFIED. *AK
Crash reported
NHTSA #854809STEERING,POWER TRAIN,AIR BAGS,LATCHES/LOCKS/LINKAGESJanuary 4, 2000
THIS TRUCK HAS OVERDRIVE PROBLEMS. WHEN YOU PUT IT IN REV AND THEN DRIVE MOST TIMES IT WILL CUT THE OVERDRIVE OFF, BUT NOT ALL THE TIME. REAR PASSENGER DOOR WILL NOT OPEN FROM INSIDE. AIRBAG LIGHT GOES ON AND STARTS BLINKING THEN GOES OFF FOR A WHILE THEN BACK ON. THE POWER STEERING MAKES NOISE ON A HARD RIGHT OR LEFT TURN.
POWER TRAINJanuary 3, 2000
THE TRANSMISSION FAILS ON HILL CAUSING THE VEHICLE TO ROLL BACKWARDS WHILE IN DRIVE OR ROLL FORWARD WHILE IN REVERSE. NLM
SEATSJanuary 3, 2000
THE BACKSEAT ARE NOT PROPERLY SECURED CAUSING THEM TO LIFT UP IF SOMEONE LEANS FORWARD IN THE SEAT. NLM
EXTERIOR LIGHTINGJanuary 2, 2000
RUNNING LIGHTS ARE BEING USED IN THE EVENING AND ARE TOO BRIGHT FOR ONCOMING TRAFFIC. FORD EXPLORER IS JUST ONE EXAMPLE. PONTIAC CARS ARE JUST AS BAD. THIS IS NOT ONLY A NUSANCE, IT IS A POTENTIAL HAZZARD BECAUSE IT BLINDS ONCOMING DRIVERS. HOW CAN LA
VISIBILITYDecember 21, 1999
WHEN DRIVING UNDER NORMAL DRY WEATHER CONDITIONS THE WINDSHIELD WIPERS WILL ACTIVATE ON THEIR OWN, WITHOUT THE SWITCH BEING TURNED ON. DEALER HAS NOT BEEN NOTIFIED. *AK
SEATSDecember 7, 1999
WHEN EITHER ACCELERATING OR DECELERATING THE DRIVER'S SIDE SEAT WILL MAKE A POPPING SOUND AND MOVE (SHORT DISTANCES). THE MANUFACTURER HAS CLAIMED IT HAPPENS ON ALL 1999 EXPLORER MODELS (EDDIE BAUER VERSION) WITH ELETRONIC SEATS. I AM WORRIED THAT THE SEAT COULD BE DESIGNED INCORRECTLY AND POSSIBLY MOVE FORWARD DURING AN ACCIDENT SINCE IT WILL MOVE DURING NORMAL ACELERATIONS AND DECELERATIONS.
VISIBILITYDecember 6, 1999
WIPERS WILL COME ON WITH SWITCH IN OFF POSTION. WASHERS WILL NOT WORK WHEN WIPERS ARE ON BUT WILL SLOW WIPER SPEED. WIPER SPEED WILL NOT CHANGE FROM SLOW TO FAST WITHOUT JIGGLING THE SWITCH. WIPERS WILL CHANGE SPEED WHEN USING TURN SIGNAL. I AM CONCERNED THEY WILL FAIL COMPLETELY AND AM AWARE OF OTHERS WITH THE SAME PROBLEM.
VISIBILITYDecember 1, 1999
FORD NEEDS TO DO A RECALL ON THE WINDSHIELD WIPERS. I FINALLY GOT MINE FIXED SO THAT THEY DON'T TURN ON SPARADICALLY. *AK
VISIBILITYNovember 29, 1999
USED THE REAR WINDOW DEFROSTER (FOR THE 1ST TIME) AND WITHIN 10 MINUTES THE REAR WINDOW EXPLODED! IT DID THIS ALL BY ITSELF, NOTHING HIT THE WINDOW. THE LOCAL DEALERSHIP & FORD CUST.SRVC. SAY "SINCE THEY HAVE NEVER HEARD OF THIS BEFORE IT IS NOT WARRENTIED"!?! SOMETHING IS WRONG WITH THIS VEHICLE, NOTHING "HIT" THE WINDOW!! I HAVE HAD SEVERAL MINOR ELECTRICAL ODDITIES (IE: WINDSHIELD WIPERS & CIG.LIGTER MALFUNCTIONING), WONDERING NOW IF THERE IS A CONNECTION W/REAR-DEFOGGER?? I DID TAKE PICTURES BEFORE REMOVING THE GLASS (IT WAS SLOWLY CRUMBLING, ONE BUMP AND IT WOULD HAVE FALLEN INTO BITS), BUT FORD DOESN'T WANT TO SEE "ANYTHING" THEY TOLD ME TO TURN IT OVER TO MY INSURANCE, BUT IT'S NOT AN INSURANCE PROBLEM, IT'S A CAR PROBLEM! AGAIN, NOTHING HIT THE WINDOW. FORD HAS SIMPLY BRUSHED ME OFF. ANY ASSISTANCE OR INFORMATION YOUR OFFICE MIGHT HAVE WOULD BE "GREATLY APPRECIATED".
AIR BAGSNovember 29, 1999
AIRBAG SYSTEM HAS FAILED (SHOWN BY SENSOR LIGHT BEING ON) FOUR TIMES. DEALER HAS NOT BEEN ABLE TO FIX PROBLEM TO PREVENT IT FROM RECURRING.
VISIBILITYNovember 23, 1999
DEFOGGER ISN'T WORKING WHICH MAKES ALL WINDOWS FOG UP. *AK
STEERING,EXTERIOR LIGHTING,VISIBILITYNovember 22, 1999
WINDSHIELD WIPERS WOULD GO ON OR OFF ON BY THEMSELVES. WOULD SOMETIMES STOP IN MIDDLE OF OPERATION. VEHICLE WOULD FAIL TO START IF STEERING WHEEL IS NOT IN CORRECT POSITION. THE SIGNAL LEVER WILL NOT OPERATE PROPERLY IF THE WHEELS ARE SLIGHTLY TURNED. *AK
SUSPENSIONNovember 19, 1999
(1) VIBRATION ON APPLYING BRAKES - CAR SHUDDERS AND THERE IS A NOISE THAT SOUND LIKE METAL HITTING METAL. HAVE BROUGHT CAR TO DEALER TWICE. SITUATION IMPROVED, BUT NOT ELIMINATED(B) VIBRATION AT 60MPH- VIBRATION STARTS AT ABOUT 55MPH AND IS MOST PRONOUNCED AT 60. CAN FEEL VIBRATION IN THROTTLE AND STEERING WHEEL. VIBRATION GREATER WHEN ENGINE UNDER LOAD LIKE WHEN GOING UP A GRADE. HAVE MADE APPT. TO HAVE DEALER CHECK THIS( C) WHISTLING NOISE- PEOPLE STANDING IN STREET TOLD ME THAT A WHISTLING SOUND EMANATED FROM CAR. MADE APPOINTMENT TO HAVE DEALER CHECK THIS. THUS FAR DEALER HAS BEEN VERY DILIGENT IN TRYING TO ADDRESS AND ELIMINATE PROBLEMS. *AK
SEAT BELTSNovember 17, 1999
THE DRIVER'S SEAT BELT FAILS TO LATCH PROPERLY. THE LOCKING MECHANISM BROKE. THE LATCH PLATE WILL NOT STAY IN BUCKLE. WAS ENTERING THE VEHICLE AT TIME OF FAILURE. TAKING VEHICLE TO DEALER TO CHECK. *AK
SUSPENSIONNovember 16, 1999
VERY BAD VIBRATION PROBLEM, BELIEVED TO BE FROM THE FRONT END, THE TIRES WERE BALANCED BY GOODYEAR AND IT WAS FOUND THAT THE RIMS WERE OUT OF ROUND. THIS CREATED A SAFETY HAZARD AT 45-55 MPH. THE FORD CHASSIS MOTORHOME HOTLINE REFUSED TO ACKNOWLEDGE THE PROBLEM. MY ATTORNEY CURRENTLY HAS 4 CASES PENDING AGAINST FORD AND FLEETWOOD MOTORHOMES. THIS IS A SERIOUS PROBLEM THAT NEITHER FORD OR FLEETWOOD WILL ADDRESS. MY MOTORHOME VIBRATED SO BAD THAT THE TAIL SECTION DROPPED 2 INCHES, CURLED THE LEAF SPRINGS BACKWARDS, CAUSED STRESS CRACKS, RATTLES AND DESTROYED THE REAR RING AND PINION GEARS.*AK
SERVICE BRAKES, HYDRAULICNovember 15, 1999
HAD HEARD A HIGH PITCH SQUEALING NOISE. BRAKES BECAME MUSHY. HEARD A CLUNKING NOISE, BRAKES STILL MUSHY. FINALLY NO BRAKES AT ALL. A BOLT FELL OUT OF BRAKE PADS. ENTIRE BRAKES SYSTEM BECAME DAMAGED. *AK
ENGINE AND ENGINE COOLINGNovember 14, 1999
CAR HAS BEEN IN REPAIR FACILITY 4 TIMES SINCE 10/14/99 FOR FAILURES. THE FAILURES OCCUR WHEN THE VEHICLE ENGINE IS DISABLED AND SHUTS DOWN WHILE DRIVING. THIS CAN BE A SERIOUS PROBLEM FOR SOMEONE IN COLD WEATHER CLIMATES (ESPECIUALLY REMOTE AK) AND IF EMERGENCY ROAD ACTION IS NEEDED (NO ANTI-LOCKS OR POWER STEERING IF ENGINE IS OFF). SITUATION IS BEING FORWARDED FOR AK LEMON LAW PERSUANT TO AK STATUTE 45.45.300. CURRENTLY, FORD ENGINEERS AND LOCAL REPAIR EXPERTS CANNOT FIGURE OUT WHAT THE PROBLEM IS. IF YOU NEED TO CONTACT ME FOR MORE INFORMATION, FEEL FREE. *AK
UNKNOWN OR OTHERNovember 4, 1999
NO SUMMARY
SUSPENSIONNovember 3, 1999
SUSPENSION MAKES THE TRUCK BOUNCE LIKE A PING PONG BALL WHILE DRIIVNG AT ANY SPEED. FORD HAS DETERMINED THAT THE PROBLEM WAS A NORMAL CHARACTERISTIC OF THE TRUCK. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLNovember 2, 1999
WHEN COMING TO A STOP, THE ENGINE WOULD GO INTO RAPID ACCELERATION AND THE RPMS WOULD GO WAY UP. THE TRUCK WOULD CONTINUE TO MOVE FORWARD EVEN WHEN APLLYING THE BRAKES. THE TRUCK WOULD ONLY STOP WHEN THE DRIVER PUTS THE TRUCK IN PARK AND COMPLETELY TURN TRUCK OFF. DEALER COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. THE TRUCK WAS A RENTAL FROM ENTERPRISE. *AK
ELECTRICAL SYSTEM,AIR BAGSNovember 2, 1999
THE MAIN COMPUTER WAS SHUT DOWN DUE TO A FAULTY IGNITION SWITCH. THIS FAILURE MAY BE THE CAUSE OF OTHER ELECTRICAL COMPONENTS TO FAIL. THE AIRBAG CONNECTORS WERE CRACKED UNDER PASSENGER SEAT CAUSING FAILURE. VEHICLE HAS BEEN TAKEN TO DEALER 4-5 TIMES. *YC
EXTERIOR LIGHTING,VISIBILITYOctober 29, 1999
THE WINDSHIELD WIPERS COME ON WITHOUT MANUAL OPRERATION OR WHEN THE SIGNAL LIGHTS ARE OPERATED. PLEASE GIVE ANY FURTHER DETAILS. *AK
POWER TRAINOctober 29, 1999
VEHICLES TRANSMISSION DOES NOT HOLD ON GRADES, VEHICLE IN DRIVE JUST TAKING FOOT OFF BRAKE PEDAL. HAS HAPPENED ON SMALL AS WELL AS LARGE GRADES MECHANIC TOLD HUSBAND IT WAS OK, THAT THE VEIGHT OF VEHICLE WAS CAUSING CONCERN DIAGNOSIS WAS NORMAL OPERATION I DO NOT THINK THIS IS TRUE HAVE OWNED FORDS IN PAST NONE HAD THIS TYPE OF PROBLEM. I TRADED A 97 FORD THUNDERBIRD FOR THIS VEHICLEIT DID NOT HAVE THIS PROBLEM , I OWNEDTHE T-BIRD FOR 2 YEARS AND IT HAD 44,000 MILES WHEN I TRADED IT FOR THIS EXPLORER.
VEHICLE SPEED CONTROLOctober 27, 1999
VEHICLE WAS STRUCK BY ANOTHER VEHICLE (A PASSENGER CAR) IN THE LEFT REAR QUARTER (AT THE REAR TIRE). VEHICLE WAS BEING ACCELERATED AT THE TIME TO ATTEMPT TO AVOID PENDING COLLSION. UPON IMPACT ACCELERATOR STUCK; SUV ACCELERATED ACROSS TWO LANES OIF TRAFFIC & PLOWED INTO A DIRT EMBANKMENT. COLLISION WITH EMBANKMENT WAS HEAD ON. THIS SECONDARY COLLISION IS CAUSE OF DAMAGE TO SUV LEADING TO IT BEING TOTALED BY THE INSURANCE COMPANY. SUV DID NOT RESPOND TO BRAKES DURING SHORT ACCELERATION PERIOD BETWEEN INTIAL IMPACT (FROM OTHER VEHICLE) AND FINAL IMPACT WITH THE EMBANKMENT.
Crash reported2 injury(ies)
NHTSA #713949POWER TRAINOctober 25, 1999
WHILE DRIVING AT APPROXIMATELY 45-65MPH, WOULD HEAR NOISES FROM THE REAR AXLE, LIKE A HUMMING SOUND. THE NOISE IS MORE NOTICEABLE WHEN ACCELERATION HAD DECREASED. HAD CONTACTED DEALER, WHO WAS AWARE OF PROBLEM. MECHANIC CANNOT LOCATE CAUSE OF NOISE. *AK
LATCHES/LOCKS/LINKAGESOctober 18, 1999
RECEIVED A MANUFACTURER'S RECALL NOTICE# 99S-18 FOR HOOD LATCH SECONDARY; CALLED FOR A APPOINTMENT / REPORTED FOR APPOINTMENT, WAITED TWO HOURS, AND WAS INFORMED THAT NO PARTS WERE AVAILABLE, AND THEY WOULD CONTACT THEM WHEN PARTS WERE MADE AVAILABLE; NO WORDS WERE RECEIVED AT THIS TIME. ASKING NHTSA TO LOOK INTO THIS MATTER OR PROVIDE ADDITIONAL INFORMATION. *AK
VISIBILITYOctober 18, 1999
WINDSHIELD WIPERS COME ON WITHOUT TURNING THE SWITCH ON AND WHEN YOU NEED THEM WORKING THEY WORK ONLY IN LOW SPEED. THEY COME ON WHILE DRIVING OVER SMALL BUMPS, OR JUST COME ON INTERMITTENTLY. DEALER SEEN CAR IN JUN-1999, 4 MONTS LATER PROBLEM STIL EXIST.DEALER CAN'T FIX THE PROBLEM.
VISIBILITYOctober 15, 1999
THE REAR VIEW MIRROR VIBRATES EXCESSIVELY. I HAVE BEEN TO THE DEALER TO ADDRESS THIS PROBLEM AND AM CURRENTLY ON MY THIRD REAR VIEW MIRROR ASSEMBLY, AND THE PROBLEM STILL EXISTS. THIS IS THE UPGRADED AUTO-DIMMING MIRROR. THE VIBRATION GETS SO BAD THAT I CAN'T SEE ANY DETAILS OUT OF IT, AND PROLONGED DRIVING RESULTS IN HEADACHES. THE PROBLEM EXISTS AT SPEEDS ABOVE 25 MPH.
VISIBILITYOctober 14, 1999
THE FRONT WINDSHIELD WIPERS WILL SUDDENLY TURN ON WITHOUT BEING ACTIVATED BY THE USER. THEY WILL MAKE ONE PASS ACROSS THE GLASS. I KNOW THAT THERE HAVE ALREADY BEEN SEVERAL REPORTS OF THIS PROBLEM PREVIOUSLY.
VISIBILITYOctober 14, 1999
SINCE MARCH THE WINDSHIELD WIPERS HAVE REPEATEDLY GONE ON WHENEVER THEY FELT LIKE IT. THE SAFETY ISSUE COMES INTO PLAY WHEN YOU HAVE THEM ON REGULAR SPEED AND WANT TO HAVE THEM GO FASTER AND THEY DO NOT SOMETIMES WORK FASTER OR THEY ARE GOING FASTER AND SLOW DOWN TO REGULAR SPEED. THEY HAVE AT TIMES NOT GONE ON AT ALL. WE CONTACTED THE DEALER AND THEY SAID THAY WERE WAITING FOR A REPLACEMENT GEM MODULE. I ALSO CONTACTED FORD MOTOR AND THEY SAID THEY WERE WAITING FOR A FIX. THIS SEEMS TO BE A VERY LONG WAIT FOR SOMETHING THAT IS A SAFETY ISSUE.
STEERINGOctober 11, 1999
POWER STEERING RACK NEEDED REPLACEMENT IN FIRST WEEK OF OPERATION. POWER STEERING FLUID WAS SPRAYED ONTO AND INTO SEVERAL OTHER COMPONENNTS. HAZARDOUS CONDITION. ENVIRONMENT CONTAMINATED.
ENGINE AND ENGINE COOLING,POWER TRAINOctober 7, 1999
ENGINE BLOCK CRACKED, CAUSING OIL LEAKAGE. ALSO, FRONT AXLE SEALS BLEW OUT, AND TRANSMISSION LEAKED. TRUCK WAS PURCHASED NEW. THE TRUCK ONLY HAS 300 MILES. NO REPAIRS HAVE BEEN MADE ON THE TRUCK. *AK
POWER TRAINOctober 6, 1999
THE VALVE TRAIN IN THE TRANSMISSION IS DEFECTIVE, CAUSING THE TRANSMISSION TO SLIP WHEN CHANGING FROM 1ST TO 2ND GEAR. DEALER HAS INSPECTED VEHICLE, AND MANUFCTURER HAS BEEN NOTIFIED. *AK
ENGINE AND ENGINE COOLINGOctober 5, 1999
ENGINE NOISE NOTICED ON SECOND DAY OF OWNERSHIP. NOISE HAPPENS WHEN ACCELERATING FROM A STOP OR LOW SPEED. ALSO, A METAL FLAPPING SOUND COMING FROM UNDER THE HOOD WHEN DRIVING AT HIGH SPEEDS. DEALER HAS BEEN CONTACTED. MY EXPLORER HAS BEEN IN THE SHOP 3 TIMES FOR THIS PROBLEM. THE FIRST TIME THEY HA IT OVERNIGHT AND SAID THAT THEY DIDN'T HEAR THE NOISE. THE SECOND TIME FORD ISSUED A SERVICE BULLETIN AND WE WERE CALLED BY THE DEALER TO BRING IT IN AGAIN. THIS TIME THEY SAID THEY HEARD THE NOISE AND WERE GOING TO COME UP WITH A FIX OR REPLACE THE ENGINE, AND THEY WOULD NOTIFY ME WITHIN 90 DAYS AS TO WHAT THEY WERE GOING TO DO. I HAD TO CALL THE DEALER IN 90 DAYS AND THEY SAID FORD WILL NOT FIX THE PROBLEM BECAUSE IT WILL NOT AFFECT THE LONGEVITY OR PERFORMANCE OF THE ENGINE. IS THERE ANY INFORMATION ON THIS. PLEASE ADVISE
VISIBILITYOctober 1, 1999
WINDSHIELD WIPERS CONTINUALLY FAIL DURING USE IN THE RAIN, POOR VISIBILITY. MJS
VEHICLE SPEED CONTROLSeptember 30, 1999
WHILE DRIVING THROTTLE CABLE GOT STUCK, CAUSING SUDDEN ACCELERATION. THE BRAKES SLOWED DOWN THE VEHICLE, BUT THE VEHICLE STILL REVS. PLEASE PROVIDE FURTHER INFORMATION. *AK
VISIBILITYSeptember 30, 1999
REPORTING ONGOING PROBLEM WITH SUN ROOF LEAKING INSIDE VEHICLE. VEHICLE BEEN IN / OUT OF DEALER SHOP ON FOUR OCCASIONS, AND PROBLEMS STILL UNRESOLVED. CAN NHTSA PROVIDE INFORMAYION ON THIS MATTER. *AK
AIR BAGSSeptember 30, 1999
THE AIR BAG WARNING LIGHT REMAINS ILLUMINATED, INDICATING A MALFUNCTION WITHIN THE SYSTEM, CAUSE UNKNOWN. PLEAE GIVE ANY FURTHER DETAILS. *AK
VISIBILITYSeptember 30, 1999
ONGOING PROBLEM WITH WINDSHIELD WIPERS INTERMITTENTLY COMING ON WHILE IN OFF MODE. ALSO, WIPERS WOULD WORK ONLY IN A SLOW SPEED OR INTERMITTENTLY WORK. *AK
EXTERIOR LIGHTING,VISIBILITYSeptember 29, 1999
WINDSHIELD WIPERS COME ON WHEN IN ON/OFF POSITION, AND WHEN USING THE TURN SIGNALS. THEY DON'T ACTIVATE WHEN TURNED ON, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
ENGINE AND ENGINE COOLINGSeptember 29, 1999
THE ENGINE MAKES NOISES SIMILAR TO A DIESEL ENGINE. FORD SUPPOSEDLY HAS AN INTERNAL BULLETIN ON THE PROBLEM. I BELIEVE THAT FORD WAS AWARE OF THE PROBLEM PRIOR TO SELLING THE VEHICLE. THEY HAVE AGREED TO REPLACE THE ENGINE BUT NOT TO REPLACE THE VEHICLE. I EXPECT THAT THIS PROBLEM EXIST IN MANY FORD EXPLORERS.
VISIBILITYSeptember 28, 1999
INTERMITTENTLY WINDSHIELD WIPERS WILL COME ON AUTOMATICALLY OR WILL BECOME INOPERABLE, CAUSING POOR VISIBILITY. DEALER HAS BEEN NOTIFIED. *AK
VISIBILITYSeptember 28, 1999
WHILE DRIVING WINDSHIELD WIPERS WORK INTERMITTENTLY. DEALER WAS CONTACTED AND FIXED THE PROBLEM. *AK
VISIBILITYSeptember 28, 1999
WHILE DRIVING WINDSHIELD WIPERS WORK INTERMITTENTLY. *AK
SERVICE BRAKES, HYDRAULICSeptember 28, 1999
HAD RECEIVED NOTICE 99V123000. CONTACTED DEALER & SET APPOINTMENT. WAS INFORMED NO PARTS AVAILABLE. WOULD NOTIFY WHEN PARTS WERE IN. HEARD NOTHING. CONTACTED DEALER & MADE ANOTHER APPOINTMENT. TOOK VEHICLE IN ON DATE. AFTER ARRIVING, WAS INFORMED BY MECHANIC NO PARTS. DEALER COULD NOT PROVIDE LOANER UNTIL PARTS ARE AVAILABLE. *AK
VISIBILITYSeptember 28, 1999
WIPERS WILL COME ON WHEN DRIVING STRAIGHTAWAY OR ACTIVATING TURN SIGNAL LEVER AND STOP DURING RAIN
VISIBILITYSeptember 28, 1999
WIPERS WILL WORK FOR NO REASON!
VISIBILITYSeptember 28, 1999
I HAVE COMPLAINED A FEW TIMES ABOUT THE PROBLEM, THE DEALER KEEPS TELLING ME THE PART IS STILL ON BACK ORDER (4 MONTHS)
VISIBILITYSeptember 28, 1999
WINDSHIELD WIPERS ARE OUT OF CONTROL. THEY HAVE A MIND OF THEIR OWN. HAVE BEEN WAITING FOR A GEM MODULE FOR 6 WEEKS AND DEALER STATES HE DOES NOT HAVE THE PART AND IT IS ON "BACK ORDER." WHEN I HIT A BUMP, THE WINDSHIELD WIPERS GO OUT OF CONTROL. WHEN I USE MY TURN SIGNAL THE WINDSHIELD WIPERS GO OUT OF CONTROL. SAW A REPORT ON CHANNEL 7 NEWS THAT STATES THE PROBLEM MAY NOT EVEN BE THE GEM MODULE. WHEN IS FORD GOING TO ADDRESS AND CORRECT THE PROBLEM. THIS IS A DEFINATE SAFETY HAZARD WHEN THE WIPERS GO OUT OF CONTROL UNEXPECTEDLY. PLEASE REPLY. CHANNEL 7 ADVISED VIEWERS TO NOTIFY YOUR ORGANIZATION.
VEHICLE SPEED CONTROLSeptember 28, 1999
CRUISE CONTROL CABLE PARTS ARE NOT AVAILABLE AT THIS TIME PER NOTICE, HOWEVER DEALERSHIP SWITCHED CABLES FROM ANOTHER VEHICLE (INCORRECT) RECALL REPAIR.(99V-062). YH
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINESeptember 27, 1999
WAS SMELLING FUMES INSIDE VEHICLE. NOTICED FUEL FROM EXHAUST PIPE. PARKED VEHICLE & CHECKED UNDERNEATH & SAW THE LEAKAGE. HAVE TAKEN VEHICLE TO DEALER. WAS INFORMED FUEL INJECTORS WERE OPEN. THIS WAS CAUSING THE LEAKAGE PROBLEM. *AK
POWER TRAINSeptember 27, 1999
5 SPEED AUTOMATIC TRANSMISSION SLIPS WHEN MOVING FROM STANDSTILL, SHIFTING TO 2ND GEAR. PROBLEM WAS FIXED 1ST TIME AND HAS REOCCURRED 4 MONTHS LATER. LOCAL DEALER FIXED BOTH TIMES, REPLACING SAME PART BOTH TIMES. 2ND TIME, FACTORY RECOMMENDED OVERHAUL OF TRANSMISSION, DONE BY DEALER. PROBLEM APPEARS TO SURFACE IN 4 MONTH INTERVALS. NOW HAVE APPROX. 800 MILES ON LATEST FIX.
VISIBILITYSeptember 27, 1999
I HAVE HAD MULTIPLY PROBLEMS WITH THIS VEHICLE -WHO CAN I TURN TO FOR HELP?
VISIBILITYSeptember 27, 1999
WE ARE ONE OF THE APPARENT 1.5 MILLION VECHICLE OWNERS EFFECTED BY THE RANDOM OPERATION OF OUR WINDSHIELD WIPERS (FRONT). THE PROBLEM SEEMS TO OCCUR WHILE USING OR JUST AFTER USING THE LEFT TURN SIGNAL.
VISIBILITYSeptember 27, 1999
I BROUGHT THE TRUCK IN FOR THIS PROBLEM ON MANY OCCASIONS,AND WAS TOLD THEY ARE WORKING ON IT.I HAVE KEPT A RECORD OF THE TIMES I BROUGHT IT TO DEALERSHIPS,AND HAVE FILED WITH THE ATTORNEY GENERAL IN THE STATE IN WHICH I BOUGHT IT.I WISH THEY WOULD HAVE TOLD ME THIS PROBLEM IN THE BEGINNING,WHICH THEY NEW ABOUT SINCE 1996.I HAVE A 6 MONTH OLD AND AM AFRAID TO PUT HER IN OUR NEW TRUCK WHICH I PURCHASED AND TAKE ON LONG TRIPS FOR FEAR THE WIPERS MAY NOT WORK WHEN I NEED THEM.I SPEND $26,000 ON SOMETHING I DON'T WANT MY WIFE TO DRIVE ALONE IN TO VISIT HER PARENTS.I THINK THEY SHOULD GIVE US A LOANER CAR UNITL FORD FIXES THE PROBLEM. I KNOW IT ISNT IN THE CONTRACT,BUT I CONTRACTED FOR A VEHICLE THAT WORKS 100% ALSO,AND THEY DECIEVED ME AND MANY OTHERS,SO FORD BROKE THE CONTRACT.
VISIBILITYSeptember 27, 1999
THE WIPERS ARE WHAT THE TELEVISION REFERRED TO AS PHANTOM....I HAVE CONTACTED THE DEALER AND THEY SAY THERE IS NOTHING THEY CAN DO ABOUT IT
AIR BAGSSeptember 26, 1999
AIRBAG LIGHT WOULD REMAIN ILLUMINATED, AND HAD TO BE RETURNED TO THE DEALERSHIP 5 TIMES BEFORE IT WAS EFFECTIVELY REPAIRED
VISIBILITY,SEATSSeptember 25, 1999
RECEIVE A STATIC SHOCK UPON STEPPIMG OUT OF VEHICLE AND TOUCHING DOOR TO CLOSE IT. FORD HAS A SPECIAL SERVICE MESSAGE #03373 WHICH CONFIRMS THIS BUT STATES THIS IS A NORMAL CONDITION. I OWNED A 1992 FORD EXPLORER AND NEVER HAD THIS HAPPEN. IN ADDITION, NO ONE SPENDS $28,000 FOR A VEHICLE AND RECEIVES A STATIC DISCHARGE AND FINDS THAT ACCEPTABLE. PROBLEM #2 IS THE WINDSHIELD WIPERS COME ON BY THEMSELF PERIODICALLY.
VISIBILITYSeptember 24, 1999
THE WIPER COME ON WHEN THEY WANT, AND WORK ON ONE SPEED WHEN THEY DO ACTIVATE. THE WASHERS DON'T WORK, CAUSING PROBLEM WITH VISABILITY IN RAINY WEATHER. THE DEALER HAS BEEN CONTACTED. MJS
VISIBILITY,AIR BAGSSeptember 24, 1999
THE AIRBAG LIGHT COMES ON INDICATING A PROBLEM WITH AIRBAG SYSTEM WHICH WON'T DEPLOY IN EVENT OF A CRASH SO IT WONT PROTECT THE OCCUPANT. ALSO PROBLEMS WITH WINDSHIELD WIPER MALFUNCTION WHICH MAY CAUSE VISUAL DIFFCULTY AND CRASH. PROBLEM STILL EXISTS. PLEASE PROVIDE FURTHER INFORMATION. MJS
AIR BAGSSeptember 24, 1999
AIR BAG LIGHT FLASHED CODES AND THEN STAYED ON. DEALER REPLACED MODULE. WAITED TWO WEEKS FOR PART. SAME PROBLEM REOCCURED TWO WEEKS LATER AND AS OF 9/25/99 HAS NOT BEEN RESOLVED.
SUSPENSIONSeptember 23, 1999
WHILE DRIVING ABOUT 60 TO 70MPH FRONT WHEELS SHAKE AND VIBRATE. ALSO THE STEERING WHEEL JERKS OUT OF THE DRIVER'S HANDS. DLR HAS SEEN VEHICLE 4 TIMES, AND CANT DUPLICATE THE PROBLEM. *AK
FUEL SYSTEM, GASOLINESeptember 23, 1999
WAS LOSING FUEL THROUGH EXHAUST PIPE. COULD SMELL ODOR /FUMES INSIDE OF VEHICLE. TAKEN VEHICLE TO DEALER AND WAS INFORMED BY THE MECHANIC WHO CHECKED, THAT THE FUEL INJECTORS WERE STUCK OPEN, CAUSING THE LEAKAGE. *AK
VISIBILITYSeptember 22, 1999
WOULD BE DRIVING VEHICLE WHEN THE WINDSHIELD WIPERS WOULD FAIL TO WORK PROPERLY. WOULD COME ON BY THEMSELVES. WHENEVER ITS RAINING, WIPERS WOULD STAY IN LOW POSITION & NOT HIGH. THIS CAUSED THE DRIVER TO HAVE VERY POOR VISIBILITY. BEEN TO DEALER & MECHANIC COULD NOT CORRECT PROBLEM. * AK
POWER TRAINSeptember 22, 1999
WAS DRIVING VEHICLE IN OVERDRIVE. LIGHT WAS BLINKING ON/OFF. ENGINE STARTED TO ROAR & THEN IT STOPPED. VEHICLE WAS MOVING SLOWLY WHEN IT HAPPENED. TAKEN VEHICLE TO DEALER & WAS INFORMED BY MECHANIC NEW TRANSMISSION IS NEEDED. *AK
VISIBILITYSeptember 21, 1999
WINDSHIELD WIPERS WILL EITHER BECOME INOPERATIVE OR WILL TURN BY THEMSELVES ON WITH SWITCH TURNED OFF. DEALER CLAIMS NO SOLUTION AVAILABLE . *AK
AIR BAGSSeptember 20, 1999
WHEN STARTING UP THE CAR, AIRBAG LIGHT COMES ON AND STAYS ON. THIS IS THE 4TH TIME THIS HAS HAPPENED, AND TAKING IT BACK TO THE DEALER. *AK *MJS
EXTERIOR LIGHTING,VISIBILITYSeptember 20, 1999
WHILE DRIVING WINDSHIELD WIPERS ARE INADVERTENTLY WORKING.THIS ALSO HAPPENS WHEN TRYING TO USE TURN SIGNALS. *AK
EXTERIOR LIGHTING,VISIBILITYSeptember 20, 1999
WHILE DRIVING VEHICLE & NO RAIN, WINDSHIEL WIPERS CAME ON FOR NO REASON. WHEN THEY ARE IN USE, THEY WOULD FAIL TO WORK AT HIGH OR INTERMITTENT. THE TURN SIGNAL IS ERRATIC. BEEN TO DEALER & MECHANIC REPAIRED PROBLEM. SINCE THEN, PROBLEM WITH WIPERS HAVE REAPPEARED. THE PARTS ARE ON BACK ORDER. *AK
VISIBILITYSeptember 20, 1999
WIPERS GO ON BY THEMSELVES VERY OFTEN, STARTLING THE DRIVER. THEY DO NOT ATTAIN TOP SPEED ON DEMAND, THOUGH THEY DO OCCASIONALLY BY THEMSELVES AND THEN DROP TO THE LOWER SPEED BY THEMSELVES. WASHER DOES NOT WORK ON DEMAND, ALTHOUGH VERY OCCASIONALLY IT DOES WORK.
VISIBILITYSeptember 17, 1999
THE COMPUTER CHIP MODULE HAS CAUSED WINDSHIELD WIPERS TO COME ON & OFF ON THEIR OWN CONTINUOUSLY. THIS CAN OCCUR EVEN IF IT'S NOT RAINING. WHEN MAKING LEFT OR RIGHT TURNS WIPERS COME ON WITHOUT BEING TURNED ON. CAUSING HAVOC WITH DRIVER'S VISIBILITY. WILL BE TAKING TO DEALER TO CHECK. *AK
VISIBILITYSeptember 15, 1999
WINDSHIELD WIPERS COME ON BY THEMSELVES AND WILL NOT OPERATE AT HIGH SPEED. DEALER CAN'T FIND THE PROBLEM. *AK
VISIBILITYSeptember 15, 1999
THE WINDSHIELD WIPERS ARE COMPLETELY NON-FUNCTIONAL, MAKING IT IMPOSSIBLE TO SEE THE ROAD IN INCLEMENT WEATHER. *AK
EXTERIOR LIGHTINGSeptember 15, 1999
THE NEW HEADLIGHT WHICH THE VEHICLE IS EQUIPPED, THE LOW BEA LIGHT IS TOO BRIGHT AND BLINDS OTHER DRIVERS. THIS MAY RESULT IN A CRASH. THE HIGH BEAM IS WAY TOO BRIGHT. PLEASE PROVIDE FURTHER INFORMATION AND VIN#. *AK
EXTERIOR LIGHTINGSeptember 15, 1999
WHILE DRIVING ON HIGHWAY APPROXIMATELY 55MPH AND WHEN THE TURN SIGNAL IS ON THE WINDSHIELD WIPERS RUN. WINDSHIELD WIPERS WILL COME ON IF VEHICLE HITS A BUMP IN THE ROAD. CONTACTED DEALER AND MANUFACTURER. *AK
FUEL SYSTEM, GASOLINE,AIR BAGSSeptember 14, 1999
WHILE DRIVING DOWN HIGHWAY AT APPROX 45MPH SWITCHED LANE TO THE RIGHT HAND, AND ANOTHER VEHICLE CAME OUT FROM THE CONSUMER'S RIGHT, SWERVED BACK OVER TO ANOTHER LANE TO AVOID HITTING CONSUMER'S VEHICLE. BUT, INSTEAD VEHICLE REAR ENDED CONSUMER'S CAR. NEITHER AIRBAG DEPLOYED. ALSO, INERTIA SWITCH FAILED. CONTACTED DEALER. *AK
Crash reported
NHTSA #847660VISIBILITYSeptember 13, 1999
INTERMITTENTLY WINDSHIELD WIPERS AUTOMATICALLY OPERATE. WHEN THE BLINKERS ARE APPLIED THE WINDSHIELD WIPERS OPERATE. WILL NOT OPERATE ON HIGH UNLESS THE BLINKERS ARE ON. THE DEALER HAS BEEN NOTIFIED. *AK
VISIBILITYSeptember 13, 1999
WINDSHIELD WIPERS FAILS TO WORK PROPERLY WHEN IN USE. WOULD COME ON/OFF BY THEMSELVES. THE PROBLEM IS INTERMITTENT. THIS CAUSES POOR VISIBILITY TO THE DRIVER. WILL BE TAKING VEHICLE TO DEALER. *AK
VEHICLE SPEED CONTROLSeptember 13, 1999
APRIL 20,1999 CONSUMER PURCHASED VEHICLE WITHOUT SPEED CONTROL CABLE WHICH WAS NOT TOLD TO CONSUMER DURING THE PURCHASE. ON MAY 28,1999 DEALER INSTALLED AN OLD SPEED CONTROL CABLE INTO THE VEHICLE WITHOUT CONSUMER KNOWING WHICH COULD HAVE RESULTED IN AN ACCIDENT / INJURY. HOWEVER, THE OLD CABLE WAS STILL INSTALLED, BUT THE DEALER INSTALLED THE NEW CABLE TO ENSURE COMPLIANCE WITH RECALL NOTICE (99V062000). *YC
AIR BAGSSeptember 10, 1999
THE AIR BAG SENSORS FOR SIDE AIR BAG WAS MISSING. THIS CAUSED FRONTAL AIRBAGS NOT WORK LIKE THEY SHOULD. THE AIR BAG LIGHT INDICATOR ON INSTRUMENT PANEL CAME ON. HAD TAKEN TO DEALER & INFORMED BY MECHANIC THE CAUSE OF PROBLEM COULD NOT BE LOCATED. *AK
SUSPENSION,VISIBILITYSeptember 9, 1999
WHEN DRIVING VEHICLE AT 70 MPH IT BEGAN TO SHAKE VIGOROUSLY, IT SHOOK SO BADLY THAT WHEN TRYING TO LOOK OUT THE REAR VIEW MIRRIOR, DRIVER COULD NOT SEE. DEALER HAS BEEN CONTACTED. *AK
VISIBILITYSeptember 9, 1999
WINDSHIELD WIPER SELF ACTIVATE CONTINUALLY, THE GEM MODULE REPLACEMENT IS NOT AVAILABLE TO RECTIFY PROBLEMS AT THIS TIME. MJS
VISIBILITYSeptember 7, 1999
WHILE DRIVING IN A RAIN STORM, WITHOUT WARNING, THE WINDSHIELD WIPERS WENT COMPLETELY OUT. OWNER HAD TO WAIT ON THE SIDE OF THE ROAD UNTIL THE WIPERS STARTED BACK UP. DLR HAS SEEN VEHICLE, AND IS WAITING FOR PART. *AK
VISIBILITYSeptember 2, 1999
WINDHSHIELD WIPERS ARE TOTALLY INOPERATIVE, CAUSING LOSS OF VISIBLITY.DEALER HAS REPLACED COMPUTER MODULE .PLEASE PRIVIDE FURTHER INFORMATION. *AK
STRUCTURESeptember 2, 1999
WHILE DRIVING 55 MPH A FIRE STARTED IN THE DRIVER'S SIDE DOOR PANEL. DRIVER WAS ABLE TO PULL TO THE SHOULDER SAFELY AND PUT OUT THE FIRE. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Fire reported
NHTSA #846533ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEMSeptember 2, 1999
CAR WILL NOT START . ALSO, CONSUMER SMELLED GAS FUMES. TOOK CAR TO THE DEALER, AND THEY TOLD HUIM THERE WAS NOTHING WRONG. *AK
VISIBILITYSeptember 2, 1999
SEVERAL MONTHS AFTER PURCHASE THE VEHICLE'S WINDSHIELD WIPERS WOULD COMMERCE TO OPERATE WITHOUT THE SWITCH BEING ACTIVATED. HOWEVER, ON JULY 20, 1999 THE WINDSHIELD WIPER MODULE WAS REPLACED, ON AUGUST 16, 1999 THE WINDSHIELD WIPERS FAILURE ALMOST RESULTING IN COLLISION. PROBLEM WAS NEVER CORRECTED, PROBLEM STILL EXIST. *YC
STRUCTURESeptember 2, 1999
REAR BUMPERS ON THIS SERIES IS SO HIGH ABOVE GRADE THAT THEY ARE INEFFECTIVE. A SIMPLE BUMPER TAP FROM A NORMAL SEDAN AS IN PARALLEL PARKING, IS SUFFICIENT TO DO THOUSANDS OF DOLLARS DAMAGE SIMPLY BECAUSE OF THE RAISED BUMPER. MY COMMENT: REQUIRING BUMPER STANDARDS LIKE "5 MPH" IS IRRELEVANT IF BUMPERS DO NOT MATCH. THE FORD EX... SERIES BUMPER HEIGHT IS A PRIME EXAMPLE OF NON-STANDARD, UNNECESARILY BURDENSOME, DESIGN CHANGE. *AK
EXTERIOR LIGHTINGSeptember 1, 1999
WINDSHIELD WIPERS ARE INOPERABLE. WHEN THE TURN SIGNAL IS ACTIVATED THE WIPERS WILL ACTIVATE. THE DEALER HAS BEEN NOTIFIED. *AK
VISIBILITYSeptember 1, 1999
WINDSHIELD WIPERS COMES ON/OFF ON ITS OWN. WHEN TURNED ON WILL NOT GO FAST. WOULD SLOW DOWN OR SPEED UP ON ITS OWN. TOOK TO DEALER & WAS INFORMED A MODULE IS NEEDED. MANUFACTURER HAS PARTS ON BACK ORDER.*AK
VISIBILITYSeptember 1, 1999
REAR WINDOW EXPLODED IN MY GARAGE. *AK
SEATSAugust 31, 1999
ARM REST IN THE BACK OF THE TRUCK IS IN THE WAY OF WHERE THE CHILD SEAT IS THE BEST PLACE TO GO.DEALER WAS CONTACTED AND STATED THAT THEY MAKE NO OTHER SEATS. *AK
SEATSAugust 31, 1999
POOR DESIGN OF THE PASSENGER SEAT (BENCH) WILL NOT LOCK IN PLACE. HOWEVER, WHEN A PASSENGER IS GETTING OUT OF THE VEHICLE THE BENCH TILT UP IN THE REAR PART OF SEAT CAUSING FAILURE WHICH COULD RESULT IN POSSIBLE INJURY. *YC
VISIBILITYAugust 28, 1999
THE WIPERS GO ON AT WILL; STOP AT WILL; RAINING OR NOT RAINING. INTERMITTENT. HAVE NO FAST WIPER SPEED OR WINDSHIELD WASHER. DEALER ORDERED PART (STICK FOR WIPERS/TURN SIGNAL). IT JUST CAME IN. I'LL SEE IF THAT FIXES THE PROBLEM.
VISIBILITYAugust 26, 1999
INTERMITTENTLY WINDSHIELD WIPERS BECAME INOPERABLE. DEALER HAS INSPECTED THE VEHICLE . *AK
SERVICE BRAKES, HYDRAULICAugust 26, 1999
WHEN APPLYING BRAKES BETWEEN 45 TO 50MPH VEHICLE PULLS TO THE LEFT. DEALER HAS SEEN VEHICLE 4 TIMES, AND REPLACED PADS/ROTORS,AND CALIPERS. PROBLEM STILL EXISTS. *AK
VISIBILITYAugust 26, 1999
WINDSHIELD WIPERS INTERMITTENTLY COME ON AND OFF. CONSUMER CONTACTED DEALER. *AK
VISIBILITYAugust 25, 1999
WINDSHIELD WIPERS WOULD NOT WORK PROPERLY. VERY ERRATIC. COME ON/OFF BY THEMSELVES. THE PROBLEM IS GETTING WORSE. CAUSING THE DRIVER TO HAVE POOR VISIBILITY IN THE RAIN. HAD WIPERS REPAIRED BY DEALER ONCE. NOW INFORMED MANUFACTURER IS REDESIGNING WIPER PART & WILL NOT REPAIR. *AK
VISIBILITYAugust 25, 1999
THE REAR LEFT SIDE WINDOW EXPLODED UNEXPECTEDLY WHICH MAY HAVE CAUSED INJURIES. DEALER CLAIMED IT MAY BE THE HEAT. PLEASE PROVIDE FURTHER INFORMATION AND VIN#. *AK
ELECTRICAL SYSTEMAugust 25, 1999
KEY WOULD NOT TURN ON IGNITION. CAR TOWED ON FLATBED TRUCK TO DEALER IN TRAVERSE CITY MICHIGAN. I REGARD THIS AS A SERIOUS SAFETY ISSUE. WE DON'T WANT CARS FAILING TO START AND NEEDING TO BE DRAGGED ACROSS PAVEMENT DUE TO LOCKED 4 WHEEL DRIVE. IF THIS HAPPENED AT NIGHT, ON A BRIDGE,ETC., COULD CAUSE MAJOR ACCIDENTS, OR ABDUCTIONS. I AM DISALLUSIONED THAT AN IGNITION SWITCH COULD FAIL AFTER 2300 MILES. TOW TRUCJK OPERATOR SAID HE HAD TOWED THREE NEW FORD PRODUCTS IN A 2 WEEK SPAN TO DEALER WITH SAME IGNITION SWITCH FAILURE. I WOULD LIKE THIS INVESTIGATED AND A SAFETY RECALL ISSUED IF FACTS WARRANT, THANK YOU.
VISIBILITYAugust 24, 1999
WINDSHIELD WIPERS WILL NOT WORK.EALER HAS BEEN CONTACTED, AND STATED THAT THE PART NEEDED A GEM MODULE THAT CONTROLVARIOUS ELECTRONIC PARTS. *AK
VISIBILITYAugust 24, 1999
WINDSHIELD WIPERS COME ON WITHOUT APPLICATION AND WHEN TURNED ON THEY DO NOT COME ON HIGH SPEEDS. DEALER DOES NOT HAVE A SOLUTION. *AK
VISIBILITYAugust 24, 1999
PART ON ORDER FOR 6 WEEKS
VISIBILITYAugust 24, 1999
WINSHIELD WIPERS WORK INTERMITTENTLY EVEN THOUGH THEY ARE TURNED OFF. DEALER WAS CONTACTED BUT INFORMED ME THEY COULD NOT FIX THE PROBLEM PENDING ADDITIONAL INFORMATION FROM FORD. THIS IS A SIGNIFICANT ANNOYANCE.
VISIBILITYAugust 23, 1999
WINDSHIELD WIPERS COME ON WITHOUT APPLICATION AND SOMETIMES THEY DO NOT COME ON AT HIGH SPEEDS. ONLY FUNCTIONS ON INTERMEDIATE SPEED. DEALER SAYS NEEDS NEW MODULE. *AK
VISIBILITYAugust 23, 1999
WINDSHIELD WIPERS COME ON WITHOUT APPLICATION. SOMETIMES THEY STOP DURING PERFORMANCE OR DO NOT COME ON AT ALL. DEALER CAN'T FIX THEM. *AK
SUSPENSIONAugust 23, 1999
WHILE DRIVING STEERING WHEEL PULLS TO THE RIGHT. DEALER CAN'T FIND THE PROBLEM. *AK
EXTERIOR LIGHTINGAugust 23, 1999
WHEN TURN SIGNAL IS APPLIED OR VEHICLE HITS A BUMP, WINDSHIELD WIPERS COME ON. DEALER HAS NOT SEEN VEHICLE. *AK
SUSPENSIONAugust 23, 1999
ALTHOUGH THIS IS NOT A FALIURE OF A PART, AT LEAST NOT YET, THERE IS AN INTERMITTANT RUBBING SOUND COMING FROM THE FRONT OF THE VEHICLE WHEN SLOWLY EXCELERATING. MY VEHICLE MAKES THIS NOISE AND MY FRIEND'S MAKES THE SAME NOISE. WE PURCHASED BOTH THESE VEHICLES AT THE SAME TIME. THE VEHICLE HAS BEEN IN FOR SERVICE THREE TIMES AND THE PROBLEM HAS YET TO BE CORRECTED AND FORD DOES NOT HAVE A SERVICE BULLITEN FOR THIS PROBLEM.
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITYAugust 22, 1999
ALL PROBLEMS ARE ELECTRICAL:WIPERS/WASHER FAILED-TRANSMISSION SHIFTED ERRATICALLY-4WD FAILED TO ENGAGE. AFTER CONNECTOR REPAIRS, REPLACING 3 WIRE HARNESSES AND PCM, PROBLEM HAS APPARENTLY BEEN FIXED--FOR NOW. WIPER/4WD PROBLEMS APPEAR RELATED TO GEM (GENERAL ELECTRONICS MODULE) AND WIRING HARNESSES. TRANSMISSION SHIFTING PROBLEMS ASSOCIATED WITH PCM (POWERTRAIN CONTROL MODULE). THIS PROBLEM OCCURRED AT 1150 AND 2500 MILES INCLUDING 3 DIFFERENT VISITS TO SERVICE DEPT. VEHICLE OUT OF SERVICE NEARLY 3 WEEKS IN 2 1/2 MONTHS OF OWNERSHIP.
VISIBILITYAugust 22, 1999
WIPERS WILL NOT WORK AT TIMES
VISIBILITYAugust 22, 1999
TURN SIGNAL/WINDSHIELD WASHER - WASHER FLUID SOMETIMES FAIL WHEN "PUSHED-IN" . NO "HIGH" SPEED ON WIPERS. WIPERS GO ON WHEN USING TURN SIGNAL & THEY ALSO START WITHOUT TURNING THEM ON.
VISIBILITYAugust 21, 1999
WINDSHIELD WIPERS TURN ON WITHOUT TOUCHING THE SWITCH ON NUMEROUS OCCASSIONS.
VISIBILITYAugust 21, 1999
WINDSHILD WIPERS SOMETIMES COME ON BY THEMSELVES. WIPERS DO NOT ALWAYS WORK IN CONTINUOUS MODE. WASHER DOES NOT ALWAYS WORK(IMMAGINE DRIVING THROUGH DIRTY SNOW WHEN THIS HAPPENS) SEEMS MANY EXPLORERS HAVE THIS PROBLEM. DEALER DOESN'T KNOW WHEN PARTS WILL BE DELIVERD. I QUESS FORD IS WAITING FOR A MAJOR ACCIDENT TO OCCUR. THIS IS A VERY SERIOUS PROBLEM. IMAGINE DRIVING THROUGH A HEAVY RAIN AND BEING ABLE TO USE WIPERS IN CONTINOUS MODE OR HAVING DIRTY SNOW ON THE WINDSHIELD AND NOT BEING ABLE TO WASH IT OFF WHILE ON A SUPERHIGHWAY.
VISIBILITYAugust 20, 1999
WINDSHIELD WIPERS STAY ON. CONSUMER HAS THE SWITCH SET AT OFF, AND THE WINDSHIELD WIPERS STILL COME ON. *YC
SEAT BELTSAugust 20, 1999
THE FRONT / REAR SHOULDER BELTS RIDE UP ON THE NECKS OF THE DRIVER & PASSENGERS. IF DRIVER OR PASSENGERS ARE UNDER 5 FT., THE BELT WILL NOT STAY ON THEIR SHOULDER AREA. THE VEHICLE HAS BEEN TAKEN TO THE DEALER & CONSUMER WAS INFORMED BY THE MECHANIC THAT NO ADJUSTMENT CAN BE MADE TO CORRECT PROBLEM. *AK *ML
VISIBILITYAugust 20, 1999
WINDSHIELD WIPERS COME ON WITHOUT APPLICATION, SOMETIMES THE WIPERS STOP WORKING IN THE MIDDLE OF OPERATION. AND SOMETIMES THE WIPERS WILL NOT COME ON AT ALL. MANUFACTURER/DEALER HAVE BEEN NOTIFIED ABOUT THE PROBLEM. PART HAS BEEN ORDERED TO CORRECT PROBLEM. *AK
VISIBILITYAugust 20, 1999
WINDSHIELD WIPERS DO NOT WORK PROPERLY, THEY COME ON WHEN THE TURN SIGNAL NOT IS ACTIVATED, AND WHEN THEY ARE NEEDED THEY DO NOT ACTIVATE. DEALER HAS BEEN CONTACTED. *AK
FUEL SYSTEM, GASOLINEAugust 20, 1999
CONSUMER HAS RECEIVED A RECALL FOR THE BRAKE LINES IN JULY OF 99. THE DEALER WAS NOTIFIED REGARDING THE RECALL ON JULY 16, 99, AND SCHEDULED AN APPONTMENT FOR REPAIRS. WHEN CONSUMER WENT TO THE DEALERSHIP, HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. *AK
AIR BAGS,SEATSAugust 20, 1999
THIS VEHICLE WAS HIT IN THE REAR END BY ANOTHER VEHICLE AT ABOUT 30 MPH. UPON IMPACT, AIR BAGS DID NOT DEPLOY, ALSO THE FRONT DRIVERS SEAT COLLAPSED, WHEN WELDS HOLDING SEAT FRAME FAILED, THROWING THE DRIVER FOWARD INTO THE STEERING WHEEL, THEN FALLING BACKWARD. DEALER HAS BEEN CONTACTED.
Crash reported1 injury(ies)
NHTSA #845540VISIBILITYAugust 20, 1999
WIPERS CYCLE WHEN TURN SIGNAL ACTUATED. WIPERS CYCLE FOR NO REASON. WIPERS WORK ON HIGH SPEED ONLY INTERMITTENTLY IF AT ALL. WIPERS ALWAYS WORK ON LOW AND INTERMITTENT SPEEDS.
VISIBILITYAugust 20, 1999
PERSISTENT PROBLEM WITH THE WINDSHIELD WIPERS TURNING ON AND OFF BY THEMSELVES INDICATING A PROBLEM AND QUESTIONING THEIR REALIABILITY. BOTH THE DEALER AND FORD MOTOR CORP. INDICATED THEY KNEW OF PROBLEMS OF THIS NATURE WITH THIS MODEL VECHICLE BUT SAID THEY WOULD NOT HAVE A SOLUTION TILL MAYBE THE END OF THE YEAR.
VISIBILITYAugust 20, 1999
WINDSHIELD WIPERS OPERATE ERRATICALLY, AND UNRELIABLY.......TURNING ON BY THEMSELVES AND WHEN TURN SIGNALS ACTIVATED, TURNING OFF/CHANGING SPEEDS BY THEMSELVES WHEN TURNED ON.
VISIBILITYAugust 20, 1999
WINDSHIELD WIPERS COME ON WHEN IN OFF POSITION AND DO NOT ALWAYS WORK PROPERLY WHEN IN ON POSITION. WE HAD OUR EXPLORER INTO DEALER ON JULY 24 FOR MULTIPLE PROBLEMS, ONE BEING THE WINDSHIELD WIPERS. THE PART WAS ORDERED AND STILL HAS NOT COME IN. IT IS VERY DANGEROUS WHEN YOU ARE DRIVING DOWN THE ROAD WHEN THE WIPERS START WORKING WHEN THEY DON'T NEED TO OR STOP WORKING PROPERLY WHEN YOU NEED THEM.
STEERINGAugust 20, 1999
REAR MIDDLE SEAT BELT CONTINUES TO TIGHTEN ON REAR PASSENGER. NLM
SUSPENSIONAugust 18, 1999
VEHICLE WAS INVOLVED IN A SIDE COLLISION AT 30MPH. THE POINT OF IMPACT WAS BETWEEN THE FRONT AND REAR DOORS ON THE PASSENGER'S SIDE. UPON IMPACT, VEHICLE ROLLED OVER 40 FEET, RESULTING IN MINOR INJURIES. MANUFACTURER WILL BE NOTIFIED. *AK
Crash reported1 injury(ies)
NHTSA #845256ENGINE AND ENGINE COOLING,EXTERIOR LIGHTINGAugust 18, 1999
WHENEVER TRUCK IS DRIVEN THERE IS A TAPPING NOISE COMING FROM THE ENGINE. THE EXPLORER WAS TAKEN TO THE DEALERSHIP 3 TIMES FOR THIS PROBLEM. THE FIRST TIME DEALER STATED THAT THE CONDITION WAS A NORMAL CONDTION. SECOND TIME THE EXHAUST BOLTS WERE REPLACED. THE THIRD TIME THE EGR VALVE WAS REPLACED. THE TRUCK IS STILL BEING SERVICED FOR THE CONDITION. WINDSHIELD WIPERS COME ON BY THEMSELVES DUE TO ELECTRICAL SHORT IN THE MULTI-FUNCTION SWITCH. *AK
VISIBILITYAugust 18, 1999
WINDSHIELD WIPERS WOULD OPERATE WHILE SWITCH IS OFF, CAUSING POOR VISIBILITY WHICH MAY LEAD TO AN AUTOMOBILE CRASH. CAN NHTSA HELP IN THIS MATTER. *AK
ELECTRICAL SYSTEMAugust 18, 1999
ON FOUR OCCASIONS THE ELECTRICAL SYSTEM FAILED CAUSING THE WINDSHIELD WIPERS & WINDOWS INOPERABLE, ON ONE INCIDENT THE WINDSHIELD WIPERS FAILED ALMOST RESULTING IN COLLISION IN BAD WEATHER CONDITION. *YC
VISIBILITYAugust 17, 1999
WINDSHIELD WIPERS COME ON WHEN HITTING A BUMP OR WHEN TURNING ON THE TURN SIGNALS. ALSO THE WIPERS WILL CUT OFF WHEN TURN SIGNALS ARE APPLIED IF ALREADY ON. HAPPENS INTERMITTENTLY. *AK
VISIBILITYAugust 17, 1999
WINDSHIELD WIPERS WILL TURN ON BY THEMSELVES WITH SWITCH TURNED OFF AND WILL NOT GO INTO IN FAST SPEED, CAUSING POOR VISIBILITY. WIPERS ALSO TURN ON BY THEMSELVES WHEN VEHICLE HITS A BUMP AND SOMETIMES WHEN VEHICLE IS STARTED. PARTS ON BACK ORDER FOR 2 WEEKS. *AK
VISIBILITYAugust 16, 1999
FRONT WINDSHIELD WIPERS TURN ON AT TIMES AND CAN NOT BE STOPPED. ALSO AT TIMES WILL NOT GO TO HIGH SPEED WIPING, SEEMS TO USUALLY HAPPEN IMMEDIATELY AFTER WIPERS COME ON BY THEMSELVES. I JUST RETURNED FROM A TRIP AND DETERMINED THAT THIS USUALLY HAPPENS NEAR TRAFFIC LIGHTS OR IN VALLEYS, SO IT MAY BE RADIO FREQUENCY RELATED.
AIR BAGSAugust 13, 1999
AIR BAG LIGHT KEEPS COMING ON WHILE DRIVING. HAVE TAKEN TO DEALER AT 5 DIFFERENT TIMES FOR REPAIR. EACH TIME MECHANIC REPAIRED IT, 2 MONTHS LATER, THE AIR BAG LIGHT CAME ON AGAIN. *AK
VISIBILITYAugust 13, 1999
ONGOING PROBLEM WITH WINDSHIELD WIPERS COMING ON INTERMITTENTLY WITH THE WIPER SWITCH IN AND OFF POSITION. WIPERS WOULD COME ON FOR A FEW SECONDS, STOP AND RESUME AGAIN. DEALER HAS INSPECTED VEHICLE AND INFORMED CONSUMER THAT THEY DID NOT HAVE THE PARTS TO FIX THE PROBLEM. CAN NHTSA HELP IN THIS MATTER. *AK
VISIBILITYAugust 11, 1999
WINDSHIELD WIPERS ONLY WORK ON LOW SPEED, AND COME ON WITHOUT WARNING. DEALER CAN'T FIX PROBLEM. *AK
AIR BAGSAugust 11, 1999
IN JAN, 1999 I RECEIVED AUTHORIZATION FOR INSTALLATION OF AN ON-OFF SWITCH FOR THE DRIVER AIRBAG. I FOUND AN AUTO SHOP WHO WILL INSTALL THE SWITCH, YET FORD REFUSES TO PROVIDE THE SHOP WITH THE SWITCH. SINCE JAN, 1999 THEY HAVE SAID THERE IS A THREE WEEK BACKUP ON PARTS, AND THEY HAVE BEEN STALLING FOR EIGHT MONTHS. SINCE FORD CREATED A LIFE-THREATENING SITUATION BY INTALLING AIR-BAGS WITHOUT THE SWITCHES THEY ARE OBLIGED TO NOW PROVIDE CONSUMERS WITH THE NECESSARY EQUIPMENT TO RECTIFY THE SITUATION. FORD'S RECKLESS DELAY TACTIC IS CRIMINAL.
VISIBILITYAugust 11, 1999
THE WINDSHIELD WIPERS DO NOT FUNCTION IN THE HIGH SPEED. ALSO, THE WIPERS TURN OFF AND ON AT WILL. WE HAVE REPEATEDLY CALLED THE FORD DEALER AND HAVE BEEN TOLD FORD MOTOR IS AWARE OF THE PROBLEM BUT AS OF TODAY, HAVE NOT COME UP WITH A SOLUTION. THE WINDSHILD WIPERS FAILURE TO WORK IN THE HIGH SPEAD PUT US AS RISK ON JULY 31 WHILE TRAVELING ON THE OHIO TURNPIKE IN A SEVERE THUNDERSTORM. WE WERE UNABLE TO SEE THROUGH THE WINDSHIELD AND HAD TO PULL TO THE SIDE OF THE ROAD UNTIL THE RAIN SUBSIDED. THIS PROBLEM IS MORE THAN AN INCONVENIENCE, IT IS A SAFETY HAZARD! OUR LOCAL FORD DEALERSHIP IS UNABLE TO GIVE ME A DATE THAT REPLACEMENT PARTS WILL BE AVAILABLE TO FIX THIS PROBLEM.
VEHICLE SPEED CONTROLAugust 10, 1999
VEHICLE EXPERIENCED ACCELERATION PROBLEMS ON SEVERAL OCCASIONS, WILL NOT ACCELERATE PROPERLY, UNABLE TO BE REPAIRED AT THIS TIME. MJS
VISIBILITYAugust 10, 1999
WINDSHIELD WIPERS FAIL CONTINUALLY IN RAIN, NO REPLACEMENT PART (MODULE) AVAILABLE AT THIS TIME TO RECTIFY. MJS
VISIBILITYAugust 7, 1999
WINDSHIELD WIPERS COME ON AT WILL, AND HIGH SPEED WON'T OPERATE. TWICE HAVE BEEN CAUGHT IN VERY HEAVY RAIN AND UNABLE TO SEE SAFELY WITHOUT HIGH SPEED WIPERS. DEALER HAS SEEN VEHICLE TWICE, AND STILL NOT FIXED. SECOND PART ON ORDER, AND NO CALL FROM DEALER WITHIN PROMISED TIME PERIOD. SECOND DEFECT FIRST OCCURRED ON THE DATE OF THIS COMPLAINT---REAR WIPER/WASHER WOULD NOT OPERATE AT ALL. AFTER VEHICLE TURNED OFF AND SAT APPROXIMATELY ONE HOUR, REAR WIPER THEN WORKED. SEEMS TO BE AN ELECTRICAL PROBLEM, LIKE THE FRONT WIPERS. THIRD DEFECT IS NOISY FRONT PASSENGER SEAT SEAT BELT ANCHOR.
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLAugust 6, 1999
WAS GOING UP AN INCLINE WITH FOOT ON BRAKES, RELEASED BRAKES WHILE STILL IN DRIVE. THE VEHICLE STARTED TO GO BACKWARDS, AS IF IN REVERSE GEAR. *AK
ENGINE AND ENGINE COOLINGAugust 6, 1999
WHILE DRIVING AT ANY SPEED VEHICLE STALLS. WHEN MAKING ANY TYPE OF LEFT TURN, VEHICLE SHUTS DOWN, AND CONSUMER HAS TO RESTART VEHICLE. *AK
SEATSAugust 6, 1999
WHEN LIFTING THE LATCH ON THE SEAT, THE LATCH SPRING FLIPPED OFF, AND THE PASSENGER'S SIDE SEAT BROKE. SEAT ROCKS FORWARD AND BACKWARD ON THE RAILS, AND THE BACK OF THE SEAT GOES UP AND DOWN. *AK
VISIBILITYAugust 5, 1999
WINDSHEILD WIPERS WORK INTERMITTENTLY. NOW THE WIPERS DO NOT COME ON AT ALL. DEALER SAYS PARTS ARE ON BACK ORDER. *AK
VEHICLE SPEED CONTROLAugust 4, 1999
NHTSA RECALL 99V-062 001/SPEED CONTROL CABLE: CONSUMER PURCHASED THIS VEHICLE ON 31 MAY 99. LESS THEN TWO WEEK LATER, CONSUMER RECEIVED A RECALL NOTICE. DEALER INDICATED THA THE WAS NOT RESPONSIBLE FOR REPAIRING THIS RECALL BEFORE CONSUMER DROPPED VEHICLE OFF AT DEALER'S LOT. CAN NHTSA PROVIDE FURTHER INFORMATION. *AK
LATCHES/LOCKS/LINKAGESAugust 4, 1999
CONSUMER BROUGHT VEHICLE IN FOR RECALL REPAIRS (99V164) FOR A WHOLE DAY WHICH WAS NOT DONE DUE TO SCHEDULING DIFFERENCES. *YC
VISIBILITYAugust 3, 1999
WINDHSHIELD WIPERS WILL TURN ON BY THEMSELVES WITH SWITCH TURNED OFF, CAUSING DISTRACTION TO DRIVER. *AK
LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROLAugust 3, 1999
CONSUMER IS HAVING DIFFICULTY RECEIVING RECALL REPAIRS (99S09 99V-062) NOT COMPLETED DUE TO LACK OF PARTS, (99S18 99V-164) DUE TO SCHEDULING PROBLEMS WITH THE DEALERSHIP. MJS
VISIBILITYAugust 2, 1999
WINDSHIELD WIPERS FAIL SOMETIMES, CAUSING POOR VISIBILITY. *YC
VISIBILITYJuly 30, 1999
WHILE MAKING A RIGHT OR LEFT TURN THE WINDSHIELD WIPERS WOULD TURN ON. WHILE TRAVELING IN HARD RAIN WIPERS HAVE DIFFICULT TIME KEPING UP. PLEASE PROVIDE FURTHER INFORMATON.
SERVICE BRAKES, HYDRAULIC,VISIBILITYJuly 30, 1999
WINDSHIELD WIPERS WILL COME ON UNEXPECTEDLY, CAUSING DISTRACTION TO DRIVER. ALSO, BRAKES KEEP SQUEAKING. *AK
AIR BAGSJuly 30, 1999
1ST. TIME FORD TOOK A WEEK AND A HALF TO SEND A SENSOR, 2ND TIME THEY SENT A (RCM) COMPUTOR MODULE, 3RD TIME STILL WAITING AFTER 3 WEEKS FOR FORDS VENDER TO SEND ANOTHER SENSOR. I HAVE KNOW IDEA IF THE AIRBAG WILL DEPLOY IF WE ARE IN ACCIDENT OR IF IT WILL SUDDENLY DEPLOY BY ITSELF. SINCE THE SAME PART KEEPS GETTING REPLACED AN THE LIGHT KEEPS GOING ON I DON'T THINK FORD IS SURE THEY KNOW WHAT THE PROBLEM IS. PLUS I THINK WAITING FOR 3 WEEKS FOR THIS PART IS CRAZY.
VISIBILITYJuly 29, 1999
WINDSHIELD WPIERS ARE NOT WORKING. *AK
VISIBILITYJuly 29, 1999
WINDSHIELD WIPERS COME ON UNEXPECTEDLY AND CYCLE ONCE; WILL STOP WHEN OPERATING AT NORMAL SPEED; WILL NOT OPERATE ON HIGH SPEED. REPAIR PART (MODULE) (XL2Z-14B05-BB) IS NOT AVAILABLE FROM FORD MOTOR CO.
VISIBILITYJuly 28, 1999
WINDSHIELD WIPERS MALFUNCTIONED, CAUSING THE WINDSHIELD WIPERS TO ACTIVATE UNEXPECTEDLY. ALSO, USING THE TURN SIGNAL WIPERS WILL ACTIVATED. DURING HEAVY RAINSTORM, THE WIPER "HIGH" MODE IS INOPERATIVE WHICH CAUSES POOR VISIBILITY AND MAY RESULT IN A CRASH. FORD IS AWARE OF THE PROBLEM, AND IS INVESTIGATING THE PROBLEM, BUT HAS NO REMEDY FOR THIS PROBLEM. FORD INSTRUCTED THE DEALER NOT TO REPAIR THE WIPERS. PLEASE PROVIDE FURTHER INFORMATION. *AK *YC
STRUCTUREJuly 28, 1999
THE VEHICLE IS DESIGN FOR THE DOORS TO LOCK AUTOMATICALLY WHEN IN MOTION BUT ON TWO OCCASION TWO PASSENGER HAD THEY'RE ARMS PINCHED BY THE LOCK. NLM
2 injury(ies)
NHTSA #547564FUEL SYSTEM, GASOLINEJuly 27, 1999
WHEN STOPPING, VEHICLE HESITATES. INTERMITTENTLY STARTS UP, AND GAS PEDAL HAS TO BE PUMPED. DEALER CONTACTED AND STATED FUEL SYSTEM PRESSURE BLED DOWN.*AK
VISIBILITYJuly 26, 1999
THE WINDSHIELD WIPERS CUT OFF WITHOUT APPLICATION. DEALER CAN'T FIND THE SOULUTION FOR PROBLEM. *AK
VISIBILITYJuly 26, 1999
WINDSHIELD WIPER MOTOR IS INOPERABLE, CAUSING A SHORT IN THE ELECTRICAL SYSTEM. THE PART IS ON BACK ORDER AND THE OWNER HAS BEEN WAITING 2 MONTHS FOR IT. *AK *ML
VISIBILITYJuly 26, 1999
WINDSHIELD WIPERS MALFUNCTIONED, CAUSING WIPERS NOT TO WORK IN THE "HIGH MODE," AFFECTING VISIBILIT WHICH MAY RESULT IN A CRASH. ALSO UPON TURNING ON TURN SIGNAL, THE WINDSHIELD WIPER WILL COME ON UNEXPECTEDLY. COMMON PROBLEM. PARTS ON BACK ORDER. PLEASE PROVIDE FURTHER INFORMATION. *AK
VISIBILITYJuly 23, 1999
WINDSHEILD WIPERS CUT OFF EVERY 5 MINUTES WITHOUT WARNING. DEALER IS AWARE OF PROBLEM, BUT HAS NO SOLUTION. *AK
STRUCTUREJuly 23, 1999
WATER IS COMING FROM THE CHASSIS. WATER LEAKS INTO THE INTERIOR OF THE CAR WHICH COULD CAUSE AN ELECTRICAL SHORT. *AK
VISIBILITYJuly 23, 1999
WINDSHIELD WIPER MOTOR IS DEFECTIVE WHICH IS CAUSING WIPERS TO COME ON INTERMITTENTLY RESUTLING IN A BIG DISTRACTION. CONSUMER HAS BEEN WAITING FOR THE PART FOR TWO WEEKS, MAUNFACTURER WILL NOT SENT PARTS. *AK *YC
VISIBILITY,UNKNOWN OR OTHERJuly 23, 1999
WINDSHIELD WASHER INTERMITTENTLY COMES ON ITS OWN. AIRBAG AND SEATBELT LIGHTS STAY ON. *AK *ML
VISIBILITYJuly 23, 1999
THE WINDSHIELD WIPERS MALFUNCTIONED, CAUSING THE WIPERS TO COME ON UNEXPECTEDLY. WON'T WORK IN THE HIGH MODE WHICH AFFECTS VISIBILITY, AND MAY RESULT IN A CRASH. COMMON PROBLEM. FORD DOES NOT KNOW WHAT TO DO YET BUT IS AWARE OF THE PROBLEM. *AK
EXTERIOR LIGHTINGJuly 22, 1999
TURN SIGNALS AND THE WINDSHIELD WIPERS SHARE THE SAME MULTI- FUNCTIONAL SWITCH. WHEN APPLYING THE RIGHT OR LEFT TURN SIGNAL, THE WINDSHIELD WIPERS COME ON. PLEASE GIVE ANY FURTHER DETAILS. *AK
EXTERIOR LIGHTINGJuly 22, 1999
WINDSHIELD WIPERS ACTIVATE WITHOUT BEING TURNED ON, SEEMINGLY IN CONJUNCTION WITH HAVING TURNED, OR USING TURN SIGNALS. *AK
VISIBILITYJuly 21, 1999
WINDSHIELD WIPERS WILL TURN ON BY THEMSELVES, DISTRACTING CONSUMER AND SCRATCHING WINDSHIELD . *AK
POWER TRAINJuly 21, 1999
VEHICLE WAS PLACED IN PARK, AND WHEN DRIVER GOT OUT OF VEHICLE, IT STARTED TO ROLL. VEHICLE CRASHED INTO A COMMERCIAL TRUCK. DEALER WAS CONTACTED AND PROBLEM CANNOT BE DUPLICATED. PROBLEM STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
Crash reported
NHTSA #842769VISIBILITYJuly 21, 1999
INTERMITTENTLY WINDSHIELD WIPERS WILL COME ON BY THEMSELVES. OWNER HAD TO REMOVE THE FUSE. THE DEALER HAS BEEN NOTIFIED. *AK
VISIBILITYJuly 21, 1999
WINDSHIELD WIPERS WORKING WITH SWITCH IN THE OFF POSITION. DEALER NOTIFIED AND INFORMED CONSUME RTHAT THE MANUFACTURER IS AWARE THE PROBLEM, BUT THEY DO NOT KNOW HOW TO CORRECT THE PROBLEM AT THIS TIME. *AK
VISIBILITYJuly 20, 1999
WINDSHEILD WIPERS COME ON WHENEVER CONSUMER STARTS VEHICLE. THE DEALER HAS BEEN NOTIFIED ABOUT THE PROBLEM. HOWEVER, PROBLEM HAS NOT BEEN CORRECTED. *AK
SEAT BELTSJuly 20, 1999
MAJOR DEFECT WITH OUR COSCO DREAMRIDE CARBED. THE CARSEAT IS HINGED TO PROVIDE AN UPRIGHT OR RECLINED "BED" POSITION, DEPENDING ON HOW YOU INSTALL IT IN YOUR CAR. WHEN LIFTING THE SEAT OUT OF MY CAR (IN THE UPRIGHT POSITION) THE SEAT FOLDED IN ON ITSELF AT THE HINGED JOINT, WITH MY 3MO OLD SON INSIDE. HE WAS NOT HURT BUT THE CARSEAT WAS NO LONGER USABLE. I CONTACTED COSCO IMMEDIATELY, RETURNED THE SEAT TO THEM AND RECEIVED A FULL REFUND. BEFORE THIS INCIDENT I HAD THE CARSEAT EXAMINED AT A USAA SEAT INSPECTION. I WAS TOLD NOT TO USE THE SEAT IN THE "BED" POSITON BECUASE IT COULD NOT BE INSTALLED SECURELY IN THAT POSITION. WHEN I CONTACTED COSCO THE CSR TOLD ME THAT THE BABY'S WEIGHT (???) WOULD BE ENOUGH TO KEEP THE SEAT STABLE!! I THINK NOT! ANWAY, I AM HORRIFIED AT THE THOUGHT THAT AN INNOCENT BABY IS RIDING AROUND IN ONE OF THESE DREAMRIDE SEATS AND THAT THEIR PARENT THINK IT WILL HELP PROTECT THEIR PRECIOUS CARGO. I AM GOING TO PASS THIS INFO ON TO ANYONE INTERESTED. I HOPE THESE SAFETY HAZARDS WILL BE ADDRESSED IMMEDIATELY! *AK
VISIBILITYJuly 19, 1999
THE WINDSHIELD WIPERS WILL START UP AND INTERMITTENTLY CUT OFF. DEALER DOES NOT KNOW THE SOLUTION FOR IT. *AK
VISIBILITYJuly 19, 1999
WHILE DRIVING IN RAINY WEATHER CONDITIONS WINDSHIELD WIPERS BECOME INOPERABLE. DEALER STATES THAT THE PROBLEM OCCURES DUE A MALFUNCTION WITHIN THE MODULE SWITCH. FORD UNABLE TO REPAIR PROBLEM AND WILL NOT ALLOW DEALER TO REPLACE THE SWITCH. *AK
VISIBILITYJuly 19, 1999
WINDSHIELD WIPERS COME ON WITHOUT TURNING THE SWITCH ON. THIS PROBLEM OCCURS INTERMITTENTLY. DEALER HAS SEEN VEHICLE. PROBLEM STILL EXISTS. *AK
VISIBILITYJuly 16, 1999
WINDSHIELD WIPERS OPERATE ERRATICALLY.THEY JUST COME ON WHENEVER THEY FEEL LIKE WITHOUT BEING ACTIVATED.. DEALER HAS BEEN CONTACTED. *AK
VISIBILITYJuly 15, 1999
ONGOING PROBLEM WITH WINDSHIELD WIPERS INTERMITTENTLY COMING ON WITHOUT BEING TURNED ON. DEALER NOTIFIED, AND INFORMED CONSUMER THAT THEY ARE AWARE OF THE PROBLEM. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK
VEHICLE SPEED CONTROLJuly 14, 1999
WHEN STEPPING ON THE ACCELERATOR VEHICLE DOES NOT ACCELERATE. AMONG OTHER PROBLEMS,THE ENGINE AND THE MAIN SENSOR MODULE HAVE ALSO BEEN REPLACED. DEALER HAS BEEN CONTACTED, BUT HAS NOT BEEN ABLE TO DUPLICATE THE ACCELERATION PROBLEM. *AK *ML
POWER TRAINJuly 14, 1999
DESIGN OF THE AUTOMATIC TRANSMISSION ALLOWS FOR THE VEHICLE TO BE IN DRIVE GEAR AND ROLL BACKWARD WHEN RELEASING BRAKE PEDAL AT A STOP. MJS
VISIBILITYJuly 14, 1999
DEFROST ON THE FRONT WINDSHIELD DID NOT WORK PROPERLY, FOGGED COMPLETELY CAUSING POOR VISIBILITY. MJS
VISIBILITYJuly 14, 1999
WINDSHIELD WIPERS RANDOMLY COME ON AND ALSO RANDOMLY TURN OFF WHEN IN USE. NO HIGH SPEED. VERY DANGEROUS. GEM MODULE REPLACED- TO NO AVAIL. *AK
POWER TRAIN,VISIBILITYJuly 10, 1999
WINDSHIELD WIPERS ARE GOING ON WHEN NOT TURNED ON. GETTING WORSE. ALSO, SPEEDS ARE NOT CORRECT WHEN ARE TURNED ON. HAVE ALREADY ALSO HAD TO HAVE GEAR SHIFT MECHANISM REPLACED DO TO FAILURE, STILL STICKS TRYING TO TAKE KEY OUT SOMETIMES.
VISIBILITYJuly 10, 1999
WHILE PARKED IN THE CARPORT THE REAR WINDOW SHATTERED. DEALER SAID IT WAS THE 4TH ONE THEY HAVE SEEN DO THIS. DEALER REPAIRED AT NO CHARGE.
VISIBILITYJuly 9, 1999
WHEN MAKING A RIGHT OR LEFT TURN OR JUST TURNING THE STEERING WHEEL, WINDSHIELD WIPERS COME ON DUE TO A DEFECTIVE MODULE. CONSUMER HAS BEEN WAITING FIVE MONTHS FOR PARTS. *AK
FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,VEHICLE SPEED CONTROLJuly 8, 1999
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
VISIBILITYJuly 8, 1999
WINDSHIELD WIPERS KEEP GETTING WORSE. THEY ACTIVATE ON THEIR OWN EVERY 2 TO 30 SEC. DEALER CANNOT FIX THE PROBLEM. *AK
EXTERIOR LIGHTINGJuly 7, 1999
INTERMITTENTLY WHEN THE TURN SIGNAL IS ACTIVATED WINDSHIELD WIPERS COME ON. RECENTLY WINDSHIELD WIPERS HAVE INTERMITTENTLY COME ON . THE DEALER HAS BEEN NOTIFIED. *AK
VISIBILITYJuly 7, 1999
WINDSHIELD WIPERS COME ON UNEXPECTEDLY, AND WINDSHIELD WIPER SWITCH DOES NOT GO ON THE HIGH MODE, WHICH MAY CAUSE VISIBILITY PROBLEMS WHILE DRIVNG AND MAY RESULT IN A CRASH. MANUFACTURER IS AWARE OF THE PROBLEM,, BUT HAS NO SOLUTION. PLEASE PROVIDE FURTHER INFORMATION. *AK
VISIBILITYJuly 7, 1999
FRONT WIPERS COME ON BY THEMSELVES - CANNOT BE TURNED OFF ALSO REAR WIPER BLADE FLIPS OVER SO IT IS PERPENDICULAR TO THE REAR HATCH CAUSING DAMGE TO PAINT - DEALER AND FORD SAY THERE IS NO DESIGN FLAW W/REAR WIPER - WAITING FOR PARTS FOR FRONT WIPER BUT IT IS A SAFETY ISSUE
STRUCTUREJuly 6, 1999
DRIVER'S SIDE DOOR WOULD NOT OPEN, DUE TO FAILURE OF THE POWER DOOR LATCH ASSEMBLY.
STRUCTUREJuly 6, 1999
REAR HATCH ASSEMBLY WOULD NOT CLOSE PROPERLY.
SEAT BELTSJuly 6, 1999
SEAT BELT NOT ATTACHED PROPERLY.MJS
VEHICLE SPEED CONTROLJune 30, 1999
CONSUMER RECEIVED RECALL, #99S09, CONCERNING SPPED CONTROL FAILURE. RECALL REPAIRS WERE DONE ON JUNE 16,1999. BUT, ON JUNE 30, 1999, CONSUMER ACTIVATED CRUISE CONTROL AND IT STUCK AT 70 MPH ,CAUSING BRAKES TO BURN OUT WHILE TRYING TO STOP VEHICLE FROM ACCELERATING. DEALER HAS BEEN CONTACTED. *AK
EXTERIOR LIGHTING,VISIBILITYJune 30, 1999
MULTI-TURN FUNCTION TURN SIGNAL/ WINDSHIELD WASHER, INTERMITTENT WIPER AND HIGH-BEAM MALFUNCTIONS. WASHERS FAILS TO ACTIVATE WHEN STALK IS "PUSHED IN" FOR WASHER REQUEST (EVENTUALLY WASHER WILL FUNCTION AFTER SEVERAL "PUSHES" WASHER PUMP NOT BROKEN), ACTIVATING TURN SIGNAL(S) ACTIVATES WINDSHIELD WIPER (ACTIVATING TURN SIGNAL SHOULD NOT TURN YOUR WIPERS ON), WIPERS TURN ON WITHOUT USER INTERVENTION (WIPERS TURN ON BY THEMSELF) *AK
VEHICLE SPEED CONTROLJune 29, 1999
HAD RECEIVED RECALL NOTICES 99V062001 & 99V062000 IN MAIL & NOTIFIED DEALER. RECALL INVOLVED 2 VEHICLES. HAD BEEN INFORMED THAT PARTS FOR SPEED CONTROL WERE NOT AVAILABLE. WAS INFORMED WILL BE AVAILABLE IN JULY. OWNER NOT SATISFIED.*AK
VEHICLE SPEED CONTROLJune 29, 1999
RECEIVED RECALL NOTICES 99V062000 & 99V062001. RECALL AFFECTED 2 VEHICLES IN POSSESSION. CONTACTED DEALER. WAS INFORMED PARTS FOR SPEED CONTROL WOULD NOT BE AVAILABLE UNTIL JULY. OWNER NOT SATISFIED. *AK
VEHICLE SPEED CONTROLJune 29, 1999
HAD RECEIVED RECALL NOTIC E 99V062001 IN THE MAIL. CONTACTED DEALER. TOOK VEHICLE IN. MECHANIC DISCONNECTED CRUISE CONTROL & WAS DRIVER CHARGED. DEALERSHIP WILL NOT REREPAIR CRUISE CONTROL WITHOUT OWNER PAYING FOR IT. *AK
VISIBILITYJune 29, 1999
WINDSHIELD WIPERS COME ON BY THEMSELVES. WHEN IT RAINS, WINDSHIELD WIPERS SLOW DOWN TO ALMOST A NON-OPERATING MODE. DEALER HAS NOT SEEN VEHICLE. *AK
VEHICLE SPEED CONTROLJune 29, 1999
REC'D RECALL NOTICE 99V062001 & 99V062000. HAVE 2 VEHICLES AFFECTED. HAD CONTACTED DEALER & WAS INFORMED NO PARTS WERE AVAILABLE. MIGHT BE AVAILABLE IN LATE JULY SOMETIME.
VISIBILITYJune 29, 1999
WINDSHIELD WIPERS FAILED. MJS
AIR BAGSJune 25, 1999
THE AIR BAG MODULE LIGHT KEEPS COMING ON. HAD TAKEN VEHICLE TO DEALER & HAD IT ON DIAGNOSTIC MACHINE. INFORMED CONSUMER NO AIR BAGS IN VEHICLE. NO PARTS WERE ORDERED FOR MODULE LIGHT. TOOK VEHICLE TO ANOTHER DEALER & THE MODUILE WAS INSTALLED. *AK
VISIBILITYJune 23, 1999
INTERMITTENTLY THE WINDSHIELD WIPERS ARE INOPERABLE ON HIGH. DEALER HAS NOT BEEN ABLE TO REPAIR THE PROBLEM. *AK *ML
VISIBILITYJune 22, 1999
WINDSHIELD WIPERS SPORADICALLY COME ON WITHOUT BEING TURNED ON, SOMETIMES AS MUCH AS 10 TIMES IN A HALF HOUR. DEALER HAS SEEN VEHICLE AND CAN'T FIX IT. *AK
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLINGJune 22, 1999
FUMES COMING FROM THE EXHAUST SYSTEM ARE SO STRONG THAT CONSUMER IS UNABLE TO DRIVE WITH THE WINDOWS DOWN. THE DEALER IS NOT ABLE TO CORRECT THIS PROBLEM. ALSO, WHEN TAKING FOOT OFF BRAKE PEDAL, BRAKES DO NOT RELEASE COMPLETELY. THIS HAPPENS DURING NORMAL BRAKING, NO INCLEMENT WEATHER. BRAKE BOOSTER WAS REPLACED. CONSUMER STILL EXPERIENCING THE SAME PROBLEM. *AK
ENGINE AND ENGINE COOLINGJune 22, 1999
VEHICLE EXPERIENCING VALVE CHATTER. NLM
VISIBILITYJune 16, 1999
WIPERS GO ON AUTOMATICALLY WHILE DRIVING WHEN YOU HIT A BUMP IN ROAD OR WHEN YOU USE YOUR TURN SIGNAL AND STOP INTERMITTENTLY WHEN RAINING CAUSING POOR VISIBILITY. NLM
VEHICLE SPEED CONTROLJune 15, 1999
DEALER DISCONNECTED SPEED CONTROL, AND DRIVER CAN'T TELL HOW FAST HE IS TRAVELING. *AK.ET.
VISIBILITYJune 15, 1999
WINDSHIELD WIPERS GO ON FOR NO REASON, SOMETIMES WHEN SIGNALING. *AK
VEHICLE SPEED CONTROLJune 15, 1999
IN MARCH 1999, YOU ISSUED RECALL NR. 99V062000 WHICH STATED THAT THESE VEHICLES(INCLUDING MINE) MIGHT HAVE DEFECTIVE CRUISE CONTROL CABLES WHICH "COULD POTENTIALLY RESULT IN A CRASH." OWNERS WERE ADVISED"NOT TO USE THE SPEED CONTROL SYSTEM UNTIL A REPLACEMENT CAN BE MADE." I BOUGHT THIS VEHICLE ON MAY 1, 1999, AND WAS NOT INFORMED OF THE OUTSTANDING RECALL NOTICE. AFTER DRIVING OVER 1000 MILES MOSTLY WITH THE SPEED CONTOL ON, I RECEIVED A LETTER FROM FORD, STATING "DURING MARCH OF THIS YEAR YOU WERE NOTIFIED NOT TO USE THE SPEED CONTOL SYSTEM UNTIL YOU HAD THE SPEED CONTROL CABLE INSPECTED..." I WROTE THE DEALER ASKING FOR AN EXPLANATION. HE HAS'NT REPLIED. WHAT DO YOU THINK? *AK
VISIBILITYJune 11, 1999
WHILE IN USE WINDSHIELD WIPERS MALFUNCTION WHICH MAY CAUSE VISIBILITY PROBLEMS AND COULD RESULT IN A CRASH. ALSO WHILE DRIVING, WITHOUT WINDSHIELD WIPERS IN USE, WIPERS MAY ACTIVATE UNEXPECTEDLY. DEALER CANNOT DETERMINE THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,VEHICLE SPEED CONTROLJune 11, 1999
I PURCHASED THIS 99 EXPLORER IN FEBRUARY AND ALREADY IT HAS BEEN IN THE SHOP SEVERAL TIMES FOR DIFFERENT DEFECTS INCLUDING ON THE FIRST DAY I BOUGHT THE TRUCK AND TOOK IN HOME WITH 6 MILES ON IT THE TRANSMISSION BEGAN SLIPPING AND EVENTUALLY WENT OUT ON THE TRUCK. SINCE IT WAS A SATURDAY THAT THIS HAPPENED THE TRUCK SAT TILL MONDAY WHEN THE DEALER HAD IT TOWED BACK (I DID NOTICE TRANSMISSION FLUID ON THE GROUND).THE DEALER SAID THIS PROBLEM WAS DUE TO A CONNECTOR ON THE TRANSMISSION FLUID LINE NOT BEING SEALED OR TIGHTENED. I ASKED IF THERE WAS DAMAGE TO THE TRANSMISSION WHICH THEY SAID IT WOULDN'T BE BUT THIS LEADS ME TO MY NEXT PROBLEM. THE TRUCK DOES NOT ACCELERATE THROUGH THE GEARS PROPERLY BUT FORD SAYS THERE IS NOTHING WRONG WITH AFTER LOOKING AT IT AGAIN. NEXT IT WAS IN FOR THE SPEED CONTROL CABLE WHICH THEY SENT A LETTER TO ME FOR BUT DID NOT HAVE THE CABLE IN STOCK AND WERE SUPPOSE TO DISABLE THE SPEED CONTROL UNTIL ONE CAME IN. THEY DID NOT DISABLE IT WHICH WAS VERY HAZARDOUS SAFETY WISE. NEXT THE TRUCK HAS BEEN IN BECAUSE ONE OF THE SPEAKERS WAS BLOWN AND IN FACT AFTER GETTING THAT ONE REPLACED THE OTHERS SOUND JUST AS BAD AS THE BLOWN ONE AND THE RADIO HAS NEVER BEEN TURNED PAST HALFWAY. MY LATEST PROBLEM IS THAT MY WINDSHIELD WIPERS WILL COME ON SPORACTICALLY AT ANY TIME AND STAY ON FOR ABOUT 30 SECONDS AND I CANNOT TURN THEM OFF SEEING AS I DIDN'T TURN THEM ON. THIS HAPPENS ABOUT EVERY 45 MINUTES TO AN HOUR. I HAVE NOT BEEN TO THE DEALER ABOUT THIS BECAUSE ONE I AM VERY UNHAPPY ABOUT THE VEHICLE AND AM TIRED OF FINDING ANOTHER MEANS FOR TRANSPORTATION WHILE THEY FIX MY TRUCK. I EVEN ASKED FOR ANOTHER TRUCK BUT WAS TOLD THAT THERE SHOULDN'T BE MOE PROBLEMS WITH THE TRUCK, THIS WAS AFTER THE TRANSMISSION WENT ON THE FIRST DAY I BOUGHT IT. *AK
AIR BAGSJune 9, 1999
AIR BAG SENOR LIGHT REMAIN ON; VEHICLE BEEN IN DEALER SHOP ON THREE OCCASION AND CONDITION REOCCUR.
SEAT BELTSJune 8, 1999
A CHILD PASSENGER SEATED IN A BOOSTER SEAT BECAME ENTANGLED BY AUTOMATIC SEAT BELT. THE BELT WAS ENGAGED IN THE AUTOMATIC LOCKING RETRACTOR MODE AND WAS ALSO TWISTED ABNORMALLY. WHEN THE BELT WAS UNBUCKLED, THE AUTOMATIC LOCKING RETRACTOR MODE CAUSED ALL OF THE SLACK TO BE DRAWN UP INTO THE MECHANISM AND THE REMANING PORTION OF THE BELT BECAME EXTREMELY TIGHT SURROUNDING THE CHILD'S MIDSECTION. SINCE THIS MODE DOES NOT ALLOW ANY SLACK TO BE GIVEN BACK, AND NO OVERRIDE PROVIDED, THE BELT HAD TO BE CUT IN HALF TO REMOVE THE CHILD FROM THE VEHICLE.
VEHICLE SPEED CONTROLJune 7, 1999
CONSUMER HAS HAD A RECALL LETTER SINCE MARCH OF 1999 FOR THE SPEED CONTROL. MANUFACTURER RECALL 99S09/NHTSA: RECALL 99V062001. THE DEALER HAS NOT COMPLIED WITH THE LETTER YET. *AK
VEHICLE SPEED CONTROLJune 7, 1999
RECALL 99V062; DEALER DEACTIVATED CRUISE CONTROL DUE TO RECALL. WHILE DRIVING AT HIGHWAY SPEEDS VEHICLE ACCELERATED UNEXPECTEDLY TO MAXIMUM SPEED (120 MPH). REGULAR OR EMERGENCY BRAKES ONLY SLOWED VEHICLE TO 100 MPH. VEHICLE FINALLY STOPPED, TWO MILES AWAY, WHEN SHIFTED TO NEUTRAL AND IGNITION TURNED OFF. CRUISE CONTROL HAD NOT BEEN DEACTIVATED AS DEALER CLAIMED THEY HAD. *AK
TIRESJune 4, 1999
ENTIRE FRONT DRIVER'S SIDE TIRES ARE BENT INWARD TOWARDS THE FRONT FENDER. ALSO, TIRES ARE EXPOSED TO RUBBING. DEALER HAS BEEN CONTACTED. *AK
VEHICLE SPEED CONTROL,EQUIPMENTJune 2, 1999
THERE ARE ALREADY 4-5 THINGS WRONG WITH THIS BRAND NEW VEHICLE. I HAD TO HAVE THE CD REPLACED, THE DRIVER'S SIDE WAS MAKING NOISE DUE TO LACK OF LUBRICATION, THE CRUISE CONTROL WAS RECALLED, AND THE PART HAS STILL NOT COME IN AS PROMISED, THE WINDOW SEAL KEEP COMING OFF, THE HEATING SYSTEM IS TOO HOT AT LOW SETTING AND TOO COLD AT LOW SETTING. AK
VISIBILITYJune 2, 1999
THE WINDSHIELD WIPER STARTS UP WHEN THE CONTROLS ARE NOT ACTIVATED. 30 - 60 SECONDS LATER IT WILL START AGAIN. *AK
VISIBILITYMay 26, 1999
WINDSHIELD WIPERS RANDOMLY ACTIVATE, CYCLE ONCE, THEN RETURN TO PARKED POSITION. THIS COULD EASILY DISTRACT A DRIVER AND THIS LAPSE OF ATTENTION COULD CAUSE AN ACCIDENT. *AK
FUEL SYSTEM, GASOLINEMay 25, 1999
I DONT UNDERSTAND WHY THE 1999 FORD EXPLORERS DO NOT HAVE A SHIELD PROTECTING THE GAS TANK. THE 1997 AND 1998 HAVE A SHIELD. IF I DID NOT HAVE A FULL TANK OF GAS I COULD HAVE BURNED TO DEATH. SOMETHING FLEW UP FROM THE ROAD AND STRUCK MY GAS TANK. I WAS SICK FOR 4 HOURS FROM THE GAS FUMES. PLEASE SEE WHAT CAN BE DONE ABOUT THIS. IT GIVES ME A FALSE SENSE OF SECURITY KNOWING THAT MY FUEL TANK IS EXPOSED THE WAY IT IS.
EXTERIOR LIGHTINGMay 23, 1999
BRAKE LIGHTS ARE UNRELIABLE AND COULD LEAD TO A COLLISION. IN PARTICULAR, THE BRAKE LIGHTS MAY NOT WORK DURING GENTLE BRAKING OR WHEN STOPPED WITH FOOT STILL ON BRAKE PEDAL. FREE PEDAL HEIGHT IS 4.75 INCHES, BRAKE LIGHTS COME ON AT 4.625 INCHES, GO OFF WHEN ANY PRESSURE IS RELEASED ABOVE 4 INCHES. AS YOU CAN SEE, ANYTIME THE BRAKE PEDAL COMES UP BETWEEN 4 AND 4.625 INCHES, SUCH AS WHEN LETTING UP SLIGHTLY TO MAKE A SMOOTH STOP, THE BRAKE LIGHTS ARE OFF. I OFTEN FIND MYSELF SITTING AT STOPS WITH MY FOOT ON THE BRAKE AND NO BRAKE LIGHTS, A VERY HAZARDOUS CONDITION. DEALER HAS REPLACED SWITCH TWICE, ALL THREE SWITCHES EXHIBIT SAME BEHAVIOR. ON LAST REPLACEMENT, DEALER SAID THEY CHECKED SEVERAL OTHER EXPLORERS, THEY ALL DO THE SAME.
POWER TRAIN,VEHICLE SPEED CONTROLMay 19, 1999
THIS IS A BRAND NEW VEHICLE WHICH HAS ALREADY EXPERIENCED 3 SIGNIFICANT DEFECTS. IT HAS BEEN OUT OF SERVICE 3 OUT OF 10 DAYS. NO DEFECT LISTED IN SUMMARY. *AK
ELECTRICAL SYSTEMMay 19, 1999
VEHICLE EXPERIENCING UNKNOWN INTERMITTENT ELECTRICAL PROBLEM WHICH CAUSES SEVERAL COMPONENTS TO FAIL. MJS
POWER TRAINMay 6, 1999
TRANSMISSION WOULD START TO SLIP WHEN TRAVELING JUST 10MPH. THE RPMS WOULD BE OVER 3 THOUSAND. HAD VEHICLE CHECKED AT DEALERSHIP & WAS INFORMED TRANSMISSION WAS STUCK & THAT IT'S A FACTORY DEFECT, ALMOST BLEW UP. ALSO, SPEEDOMETER DOES NOT KEEP ACCURATE SPEEDS. IF SPEED IS INCREASED,IT WOULD FAIL TO WORK. THIS WAS REFERRED TO MECHANIC BY MANUFACTURER. *AK
VISIBILITYMay 6, 1999
PASSENGER SIDE WINSHIELD ARM BROKEN. NLM
VISIBILITYMay 6, 1999
WINSHHIELD GLASS BROKEN. NLM
STRUCTUREMay 6, 1999
REAR DOOR HANDLE STICKS.
VEHICLE SPEED CONTROLMay 6, 1999
CRUISE CONTROL RECALLED UNABLE TO HAVE REPAIRS MADE DUE TO DEALER PROBLEM. NLM (RECALL99S09)
STRUCTUREMay 6, 1999
MOLDING UNDER REAR LIGHT CRACKED. NLM
FUEL SYSTEM, OTHERMay 6, 1999
FUEL GAUGE READS INCORRECTLY. NLM
ELECTRICAL SYSTEMMay 6, 1999
KEY HARD TO TURN IN IGNITION. NLM
ENGINE AND ENGINE COOLINGMay 6, 1999
VEHICLE EXPERIENCING HARD START AND HAS TO BE PUSH STARTED. NLM
POWER TRAINMay 6, 1999
VEHICLE GEAR SHIFT STICKS IN PARK AND CANNOT BE SHIFTED. NLM
POWER TRAINMay 6, 1999
TRANSMISSION LACKS POWER ON ACCELERATION AND MAKES NOISES. NLM
ELECTRICAL SYSTEMMay 5, 1999
THE WINDSHEILD WIPERS BEGIN RUNNING WITHOUT THE CONTROLS BEING ACTIVATED. THIS WILL HAPPEN 2-3 TIMES IN A 30 MINUTE DRIVING PERIOD AND CAN BE ASSOCIATED WITH USING THE LEFT TURN SIGNAL, BUT ALSO OCCURING AT RANDOM INTERVALS. IT HAS BEEN TWO WEEKS SINCE I ATTEMPTED TO HAVE IT REPAIRED AND IT IS WAITING FOR PARTS. THIS CAUSES QUITE A DISTRACTION.
SERVICE BRAKES, HYDRAULICMay 4, 1999
IN THE FIRST 25 DAYS I OWNED AND OPERATED MY EXPLORER, I EXPERIENCED 4 INCIDENTS OF BRAKE MALFUNCTION. IN ALL FOUR OF THE INCIDENTS, I WAS TRAVELING AT SLOW OR MODERATE SPEEDS. IN THE TWO INSTANCES WHERE THE FAILURE OCCURRED WHILE I WAS TRAVELING FORWARD, I WAS TRAVELING AT 15-25 MPH AND WAS ATTEMPTING TO SLOW AND NOT COME TO AN IMMEDIATE STOP. I DID NOT LOSE BRAKE PEDAL PRESSURE. THE VEHICLE DID NOT RESPOND (DID NOT SLOW) TO MY PRESSING THE BRAKE PEDAL. IN THE TWO INSTANCES WHERE I ENCOUNTED BRAKE FAILURE IN REVERSE, I WAS TRAVELING AT 5 MPH AND EXPERIENCED NO LOSS OF BRAKE PEDAL PRESSURE. IN THE 4/24 INCIDENT, I WAS ATTEMPTING TO PARALLEL PARK. AS I BACKED INTO THE SPOT AND ATTEMPTED TO SLOW BEFORE STOPPING, I BRAKED, BUT THE EXPLORER DID NOT SLOW OR OBVIOUSLY STOP. I HAD TO PUT THE CAR HASTILLY IN "DRIVE" TO AVOID HITTING THE PARKED CAR BEHIND ME. AGAIN, I WAS ONLY TRYING TO PARK AT 5 MPH OR LESS, BUT THE BRAKES DID NOT SLOW THE VEHICLE LIKE THEY DO NORMALLY.
VEHICLE SPEED CONTROLApril 26, 1999
CONSUMER IS EXPERIENCING HEAVY VIBRATIONS FROM ENGINE AREA WHEN SITTING STILL VEHICLE IS IDLING VERY HIGH. *AK
SUSPENSIONApril 12, 1999
WHEN DRIVING AT ANY SPEED WITH WEIGHT IN THE BACK OF THE VEHICLE, REAR END IS LOWER THAN THE REST OF THE VEHICLE, WHICH BLINDS DRIVER WITH ONCOMING TRAFFIC AT NIGHT. CAN CAUSE A HANDLING PROBLEM. *AK
AIR BAGSApril 12, 1999
UNABLE TO HAVE AIR BAG ON/OFF SWITCH INSTALLED, PART NOT AVAILABLE.
VEHICLE SPEED CONTROLApril 9, 1999
ACCELERATOR STICKS. ALSO, WENT OUT OF CRUISE CONTROL AND VEHICLE DID NOT SLOW DOWN, JUST KEPT GOING. THROTTLE REPLACED TWO TIMES. DEALER CANNOT REMEDY PROBLEM. PROBLEM STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
SEATSApril 6, 1999
FRONT SEAT HINGE MADE OF 3 STEEL SLOTTED PLATES, THE MIDDLE PLATE SLIDES W/MOVEMENT OF SEAT. WITH SEATBACK IN AN UPRIGHT POSITION ALL THREE SLOTS LINE UP, ALLOWING CHILD TO EASILY INSERT FINGER THROUGH HOLE. UPON MOVING SEATBACK FORWARD, MIDDLE PLATE SLID, AMPUTATING CHILDS INDEX FINGER.
1 injury(ies)
NHTSA #544818ELECTRICAL SYSTEMApril 2, 1999
WHILE DRIVING EVERYTHING THAT WAS ELECTRICAL STOPPED WORKING, INCLUDING STEERING/LIGHTS/WINDOWS AND DOOR LOCKS, ALSO, ENGINE SHUTDOWN, ALMOST CAUSING THE CONSUMER TO GET INTO AN ACCIDENT. DEALER HAS BEEN CONTACTED. *AK *ML
AIR BAGSApril 2, 1999
CONSUMER'S AIR BAG DID NOT DEPLOY IN AN ACCIDENT. *AK
Crash reported1 injury(ies)
NHTSA #836507SERVICE BRAKES, HYDRAULICMarch 31, 1999
WHILE DRIVING AND WHEN STEPPING ON BRAKES PEDAL TO STOP OR REDUCE SPEED, THE VEHICLE STARTS VIBRATING FROM THE FRONT TO STEERING WHEEL. DEALER HAS NOT FOUND THE PROBLEM THAT CAUSED IT. *AK
EXTERIOR LIGHTINGMarch 21, 1999
THE LOCATION OF THE THIRD BRAKE LIGHT IS TOO HIGH, AND DOES NOT HAVE THE SAME VISUAL IMPACT AS A MORE EYE LEVEL LOCATION WOULD HAVE. *AK
Crash reported
NHTSA #704717VISIBILITYMarch 17, 1999
DURING DECELARATION AT AN INTERSECTION, THE REAR WINDSHIELD EXPLODED. UPON INSPECTION DRIVER FOUND GLASS INSIDE AND OUTSIDE THE VEHICLE AREA. WINDSHIELD DEFROSTER WAS NOT ENGAGED AT THE TIME. OUTSIDE AIR TEMPERATURE @70 DEGREES. SOME BURN MARKS FOUND ON SURROUNDING FRAME AREA AFTER ARRIVAL AT DEALERSHIP. NO FLYING OBJECTS OBSERVED HITTING THE WINDSHIELD BY DRIVER FOLLOWING AFFECTED VEHICLE.
AIR BAGSMarch 13, 1999
AIRBAG WARNING LIGHT FLASHES 2 TIMES THEN 9 TIMES FOR FIVE SEQUENCES AND THEN REMAINS ON. THIS USUALLY OCCURS ON FIRST START IN THE MORNING BUT MAY NOT OCCUR ON SUBEQUENT STARTS. DEALER SERVICE RESET COMPUTER AND WHEN THAT DIDN'T WORK REPLACED THE AIRBAG MODULE. IT HELPED FOR ALMOST A DAY BUT THE PROBLEM CAME BACK . I DON'T KNOW IF THE AIRBAG WILL WORK IF NEEDED.
SUSPENSIONMarch 11, 1999
I HAD CALLED EARLIER TODAY TO SUBMIT A COMPLAINT BUT I THOUGHT THIS WOULD BE QUICKER. I AM WRITING TO YOU IN REGUARDS TO THE FORD EXPLORER SPORT 2 DOOR SPORT UTILITY VEHICLE. THIS VEHICLE HAS A MANUFACTURING DEFECT WITH THE REAR SUSPENSION SYSTEM. FORD HAS REPLACED THE STANDARD 4 STEEL LEAF SPRINGS WITH 1 CARBON FIBER LEAF SPRING AND USED 4 SPACERS TO RAISE UP THE VEHICLE SO IT WON'T BE NOTICABLE. UNFORTUNATLY THIS SYSTEM WILL NOT WITHSTAND ANY WEIGHT. THE MAXIMUM TONGUE WEIGHT IS 540 POUNDS. FORD STATES AND FALSELY ADVERTISES THAT THIS VEHICLE WILL TOW 4,880 POUNDS. IF ONE WERE TO ATTEMPT TO TOW THIS AMOUNT OF WEIGHT THE REAR END WOULD ALMOST BE TOUCHING THE GROUND. THIS VEHICLES DESIGN IS INADEQUATE FOR A 4X4 SPORT UTILITY VEHICLE AND TECHNICALLY SHOULD BE CONSIDERED UNSAFE. WHEN ONE TRANSPORTS 4 PERSONS AND GEAR THE VEHICLE SAGS TO TREMENDOUSLY AT NIGHT THAT THE HEADLIGHTS BLIND ONCOMMING TRAFFIC. ALSO, WITH THAT AMOUNT OF WEIGHT THE VEHICLE BECOMES UNSTEADY AND IS HARD TO CONTROL. ONE LEAF SPRING SUPPORTING THE ENTIRE REAR END OF THIS VEHICLE DOES NOT PROVIDE ENOUGH SUPPORT WHICH IN PART WILL CAUSE THE SHOCKS TO WORK JUST THAT MUCH HARDER AND WEAR OUT MUCH FASTER. I WENT TO A DISPUTE BOARD ON THE 2ND OF MARCH TO PLEAD MY CASE. I MADE SURE TO CALL THEM AHEAD OF TIME TO LET THEM KNOW THAT I WAS BRINGING DOWN THE VEHICLE SO THEY COULD SEE JUST EXACTLY WHAT I WAS TALKING ABOUT. WHEN I TOLD THEM THAT I HAD BROUGHT THE VEHICLE THEY STATED THEY DIDN'T WANT TO SEE IT. WITHOUT ACTUALLY VIEWING THE VEHICLE THEY COULDEN'T HAVE POSSIBLY MADE A VALID DECISION (IN WHICH THEY TURNED DOWN MY CASE) AND I BELIEVE THEY WEREN'T THERE FOR THE CONSUMER, BUT THE MANUFATURER. FORD HAS AN OBVIOUS MANUFACTURING DEFECT WITH THIS VEHICLE AND I CAN'T SEEM TO GET ANYONE TO UNDERSTAND THAT IT IS INADEQUATE AND TECHNICALLY UNSAFE. AT NIGHT AND WITH A MINIMUL AMOUNT OF WEIGHT THIS VEHICLE SAGE SO MUCH THAT IT BLINDS ONCOMMING TRAFFIC. CUTTING CORNERS ON A $22,000 + VEHICLE OBSERD!!!!