2019 Kia Soul Problems & Complaints

On [XXX], while my vehicle was at the dealership for a federally mandated engine replacement recall (Campaign PI2107Y/Z), the service department attempted to obstruct the completion of the safety repair. The dealership informed me that unless I paid a 264.40 fee for maintenance and fluids, they were required by the manufacturer to drain the old, contaminated coolant from my failed engine and reuse it in the brand-new replacement engine. This threat of intentional contamination poses a severe safety risk, as reusing old fluid from a failed engine can lead to premature engine failure or overheating, potentially creating another hazardous situation on the road. I contacted the manufacturer corporate office (Case [XXX]), and they confirmed that no such requirement to reuse old coolant exists and that the dealership had not even attempted to file a claim for fluids. The dealership misrepresented manufacturer policy to monetize a free safety recall and threatened to sabotage the integrity of the new engine to force a sale. This issue was confirmed to be a dealership-level fabrication by the manufacturer’s corporate customer service line. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine has 86k miles and has been well maintained. Recently it started to consume oil rapidly as per last oil change report. We took it to dealership after oil change mechanic suggested needing to have problems looked at per Kias recent service bulletins on high oil consumption issues. I requested the car be evaluated for the oil issue and the dealership service tech confirmed "engine damage DUE TO high oil consumption" but would not perform oil consumption test. The particular vin is not included in current recalls or bulletins but has the same engine as other model years that are in the recall/bulletins for engine oil consumption. Dealership suggests engine replacement but the car is out of warranty because it changed owners before 100k miles. I have opened a case with kia and, to date, they continue to deny the engine replacement due to car being out of warranty. This oil consumption issue is a MAJOR SAFETY RISK and ALL KIAS HAVING THIS ENGINE ISSUE should be offered replacement by Kia, assuming regular maintenance is proven. Other Kias with this same engine are being replaced at Kias expense but Kia is trying to save money by only approving certain year models, leaving thousands of Kia owners left at having to replace engines at the owners expense (over $9000 dollars) when the car itself is no longer worth barely half of that cost. The NHTSA needs to step in to protect the consumers and issue a bulletin for any Kia model having this type of oil consumption issue before more people die or suffer major breakdowns and wrecks from car fires or engine lock ups.

I have a code of P0420 show up on a vehicle diagnostic test. This is directly related to recall SA363 ECU LOGIC . The engine light kept coming on. I was driving on the highway and the car stalled and then stopped as I was coming off the exit.

I have always taken my 2019 Kia Soul to the dealership in Quincy IL, where I had purchased it from as the first and only owner. I have recently drove it to work and it made an awful noise and started to run rough. Upon taking it to the dealership I learned that cylinder number 3 had blown and even melted the coil pack connector boot to the spark plug. It has used more oil than usual over the years in-between oil and filter changes. Since this problem has occurred, I have learned that the engine manufacturer has had similar issues with engine failure in multiple models. Including 2019 Kia Soul such as mine. I would like for it to be replaced under the same settlement for this engine type and it's flaws.

The contact owns a 2019 Kia Soul. While driving at an undisclosed speed, the vehicle began shaking violently and made a loud knocking sound. The contact experienced a loss of automotive power, and the vehicle was unable to accelerate as intended. The contact stated that the catalytic converter needed to be repaired. The vehicle was taken to a dealer, where it was diagnosed and determined that the engine needed to be replaced. However, the dealer stated that the engine had to seize for the replacement to be covered. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 121,009.

2019 Kia Soul has an issue with the steering wheel coupling that needs to be replaced. This has been confirmed by a mechanic. There is a warranty extension on the MDPS (Motor Driven Power Steering) rubber coupling - 10 years/100,000 miles - for the 2019 Kia Soul. For some reason, my 2019 Kia Soul is not showing up under the warranty campaign extension. I am seeking a goodwill repair by Kia as there is obviously a known issue with the steering coupling that has impacted my 2019 Kia Soul. The cost to repair is in the 650-1,500 range.

This vehicle was seriously damaged in a crash. No airbags deployed. The vehicle was totaled. Another vehicle went through red light and crashed into my car.

Unknown but told by multiple mechanics that the kia soul eats oil and the engine constantly runs dry which is pricey and unfair

I’ve had nothing but problems with this car since about a year after getting it in 2021. Constant noises with the engine engine check light coming on all the time I would bring it in and no one would be able to figure out what was going on. And then it started to get worse and I had my catalytic converter replaced and not even a couple months later I had to have had another catalytic converter put in there’s issues with oil consumption and between oil changes, I would have to top off my oil multiple times sometimes even five and then I started getting oil changes before I even needed to get them because I was nervous and then on January 22, 2026 driving on the highway my engine started to smoke and I pulled over and took it to the nearest dealership by way of tow truck and they told me that the fuel issues had destroyed my second cylinder in my engine, and it was not repairable and then told me that I needed to replace my engine, but the engine in my car is no longer being made. I was told that my car was running lean due to the fuel injector issues.

Sudden vibration on the engine while driving. No power upon acceleration. Heavily oil consumption. Had a problem on the seat belt with in couple of year of purchased, however the dealer fixed it for free. Catalytic converter was brooked at 80k milage exactly when the warranty over. It was costly to replace.

The contact owns a 2019 Kia Soul. The contact stated that while driving at an undisclosed speed, the steering wheel became loose, vibrated, and made a knocking sound. The vehicle was taken to an independent mechanic and a dealer, and it was determined that the steering coupler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 122,000.

I was driving approx 70mph on the highway when a piston ring popped off and blew a hole in the engine, causing the engine to fail once the oil spilled out.

The vehicle had a catastrophic engine failure while driving in traffic. The engine would turn over making loud grinding noises but would not start, and the vehicle had to be towed. The engine had only 92,077 miles on it when it failed. Subsequent engine teardown found pieces of the connecting rod bearings which had disintegrated (see attached photos). This failure damaged the piston, crankshaft, valves, and cylinders. This engine has been the subject of a class action lawsuit due to a manufacturing defect of the connecting rod bearings and premature failures in thousands of engines. The engine is part of a class action lawsuit, but we are ineligible for the extended warranty since it had not yet received the knock sensor software update that was required by the lawsuit. However, this software update does not fix the defective connecting rod bearings and only provides a possible warning of an impending failure. I was never notified of this required update. This engine should have been part of a mandatory recall, but instead, KIA chose to release an update that made warranty eligibility impossible for customers who were unaware of its existence. This defective engine is a serious hazard and almost caused a major accident when the engine suddenly failed.

The contact owned a 2019 Kia Soul. The contact stated that while driving approximately 40 MPH, another vehicle stopped in front of the contact’s vehicle and the brake pedal was depressed to attempt to avoid a crash; however, the vehicle skidded and crashed into the rear of the other vehicle. There was no warning light illuminated. During the crash the front end and the hood of the vehicle was severely damaged, but the air bags did not deploy. Additionally, the seat belt malfunctioned and failed to secure the contact in the seat, causing the contact's chest and stomach to impact the steering wheel. The contact sustained a bruised chest and neck injury but had not yet sought medical treatment. The contact stated that an appointment was schedule to see her Primary Care Physician. The contact was unaware of any injuries to the other driver. A Police report was filed at the scene but was not available. The vehicle was towed away from the scene. The contact stated that the vehicle was destroyed. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 80,000.

This is a 6 year old car, with just under 108,000 miles. The catalytic converter is clogged, most likely from oil getting past the piston rings and contaminating the catalytic converter. High oil consumption, resulting in 1 qt needed to be added every 850-875 miles on average. Extended warranty company excludes this part. KIA warranty covers exhaust parts only up to 80,000 miles. To replace is $4,100. Car is valued at $3,000-$3500, with dealership saying without replacement car is worth less than $1,000. Other KIA’s in years before and after this vehicle have recalls for this specific issue, and this year car and this vehicle specifically should be added to the recall.

I took the car to the shop because it had been consuming a lot of oil within the last 2 months and everytime I went to the shop they would just top off my oil . They ended up doing an oil consumption test and my car failed it and mind you they had just put oil in my car the week prior . I took my car Monday because my engine light had came on . When arriving the guy scanned my car with a machine they told me it was bad spark plugs in my engine . He sent me to Firestone because he said the process would be cheaper or faster .( mind you I told them I am doing the oil consumption test) they proceeded to send me to Firestone .firestone checked my oil and that’s when they found out there was no oil in my vehicle .they asked me if I was doing the oil consumption test I told them yes Firestone would not allow me to drive the car back to Kia so I ended up waiting 2 hours for a tow truck . When it got back to Kia they told me I had a bad engine without checking it . They said I don’t qualify for the warranty because I am not the first owner . According the website it said the engine should be good up to 100,000 miles .

The vehicle, a 2019 Kia Soul, is experiencing **severe and abnormal engine oil consumption** requiring frequent, unscheduled oil replenishment. The vehicle has approximately 117,000 miles. **Component or System Failure:** The malfunction is in the **powertrain system**, specifically the **GDI (Gasoline Direct Injection) engine**. The root cause is assessed to be a **structural or design defect** involving the **piston rings**, leading to oil migration into the combustion chamber. The vehicle is available for inspection upon request. **Safety Risk:** This rapid oil depletion poses a severe safety hazard. The engine could suffer **sudden, catastrophic failure** due to oil starvation while operating at highway speeds. Such an event would cause an immediate loss of power and control, placing the occupants and surrounding traffic at significant risk of a serious accident. **Prior Symptoms:** The primary symptom is the **consistent, rapid drop in the measured oil level** observed between scheduled maintenance intervals. **No prior warning lamps, messages, or fault codes related to low oil pressure** appeared before the issue was discovered and confirmed by the owner through monitoring the dipstick. **Manufacturer Inspection/Response:** The manufacturer, Kia America, has **refused to conduct a technical inspection or acknowledge the defect** across multiple documented case files (Case #XXX, #XXX, #XXX). The manufacturer has stated a policy of non-assistance due to the vehicle being outside the standard warranty period. This lack of investigation, despite the serious safety risk, is the basis of this report. This issue aligns with widely documented **structural defects** in the manufacturer’s GDI engine line. The current safety risk necessitates immediate federal review.

Vehicle: 2019 Kia Soul 2.0L GDI VIN: [XXX] Mileage: 92,200 The engine and connecting rod bearings failed — a known defect in Kia’s Theta II GDI engines. The vehicle began making a loud knocking noise and would stall when turning to start the engine within days of purchase. This is consistent with the same defect addressed in Kia’s KSDS / PI2107 Product Improvement Campaign and Theta II Engine class-action settlement. Component failed: Engine. The engine is available for inspection. Safety risk: The engine stalls unpredictably, creating a major risk of collision or being stranded in traffic. The stalling has occurred more than once, and the car is unsafe to drive, per Moritz Kia. Confirmed by: Moritz Kia Fort Worth, which diagnosed internal engine failure and quoted $6,230 for replacement. Kia Consumer Affairs refused to open a case or perform the recall, claiming it was “past due,” though the vehicle is within the 15-year/150,000-mile lifetime warranty coverage. Maintenance history: CARFAX confirms regular oil and filter changes, most recently on 05/30/2025, proving the vehicle was properly maintained. Inspection: Completed by Kia dealership; no outside inspection yet. Warning symptoms: Engine knocking and stalling Summary: Kia is refusing recall service and case creation despite this being a known manufacturing defect, not a maintenance issue. The KSDS system only detects failure after it occurs and does not fix the defect. This creates a continuing safety hazard for consumers. Kia consumer affairs dates of contact and reference numbers: 09/11/2025-#2563091, 10/15/2025-25603091 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

started smelling burning oil intermittently shortly after purchase as new vehicle. When checked by service at Kia, could not find anything. Then vehicle started to stall on multiple occasions while on the road. Spent $1500 at Kia to try and fix it. Service folks couldn't find the problem. Vehicle stopped working and car won't start now. These are the same exact symptoms under this recall for Kia Souls from 2021-2023- SC336 Recall which his known to result in fire or destruction of engine. Date below is approximate date when car stopped working.

I was traveling on Saturday at about 40 miles an hour down the road car just all of a sudden lost power and started smoking. No engine light or anything else came out to indicate a problem. Got it too a repair shop waiting to hear Monday exactly all the damage but they did say it had no oil in the car. It’s only been 2 1/2 months since an oil change checked that last month had plenty of oil could this be related to the 2021 to 2023 engine oil burning and KIA. I have been towed on the last three or four oil changes that it was almost a half a quart low each time.

The contact owned a 2019 Kia Soul. The contact purchased the vehicle four months ago. The contact stated that while driving at 40 MPH, there was an abnormal knocking sound coming from the engine. In addition, the vehicle failed to accelerate as intended while depressing the accelerator pedal and stalled. The contact was close to the residence and pushed the vehicle to the driveway. The contact called the Salesperson and informed the Salesperson of the failure. The Salesperson stopped by the residence and took the vehicle away. An independent mechanic hired by the Salesperson informed the contact that the failure was related to the engine. The contact had purchased a 2013 Ford Fusion from the same dealer and while driving 60 MPH, the vehicle stalled, and there was a large amount of oil leaking from the vehicle. The vehicle was towed to the dealer where the vehicle was purchased and diagnosed with transmission failure. The vehicle was then replaced by the 2019 Kia Soul. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

My 2019 Kia Soul is experiencing severe and abnormal engine oil consumption. This issue requires frequent refilling of engine oil to prevent damage. The malfunction is in the powertrain system, likely within the GDI engine, specifically related to the piston rings. This type of structural defect can lead to a sudden and catastrophic engine failure while driving, which poses a serious safety hazard to occupants and other motorists. The problem has been confirmed by me, the vehicle owner, through the observation of consistent and rapid oil level depletion. Prior to a complete failure, there were no specific warning lamps or messages related to this issue. The manufacturer, Kia Motors, has declined to perform a proper technical review, citing an expired warranty and my status as a second owner. I have opened three separate cases with Kia regarding this matter, all of which were closed without a proper resolution. I am requesting an investigation into this defect by NHTSA.

I was in a collision while stopped at a red light. Other vehicle impacted the entire drive’s side including back passenger rotating the vehicle over 90 degrees and pushing vehicle about 25 yards out into the intersection. The airbags didn’t deploy and experienced head, neck, and back injuries.

Engine shut off while driving, Would not restart, vehicle VIN included in PI2107 campaign, Kia refused to cover repair. This is a serious safety hazard.

There is water filtration in the upper stop lamp. This happens while driving under heavy raining conditions.

The engine is having oil consumption since May 2025. It is a 2019 Kia Soul, 1.6L GDI engine. I have taken it to get oil changes, however there is no leak. It is also making a rattling noise and having a hard time to accelerate. I was informed by a mechanic that it is the pistons knocking around, due to the overheating and oil consumption. Even the dealership told me that it is dangerous to drive. I bought the car brand new and am the only owner, it's crazy that it's falling apart after 6 years.

On Sunday, September 21st, 2025, my engine stalled and would not start. AAA looked at it and tried to jump it, and could not get it to start. I was stranded an hour and a half away from home, so I had to have it towed to my home. On Monday, September 22nd 2025, I had a mechanic come look at my car. He ran diagnostics,a compression test, replaced my spark plugs, literally every test he could do, and said there was an issue with my engine. I know there was a class-action lawsuit against Kia, and tried to find out of my car qualifies for the extended warranty, but upon searching my VIN, was told it does not. Even though I have all the same symptoms. And I have been excessively burning oil for a few months, having to put about two (2) quarts of oil in my car a week.

Excessive oil consumption leading to complete engine failure. My wife bought this car to be her daily commute to work. When we took the car for its first oil change after hitting the change sticker milage, the mechanic noted that the engine had no oil. We filled it up with full synthetic. History of the Vehicle showed proper and on-time maintenance schedule, that's why we bought it. At the time of purchase there were no codes or engine lights. Clean title and no accidents. The engine had oil at the time of purchase. There were no indicators of problems. We also took the car to the Kia dealership for recalls and campaigns, they told us nothing about this issue. One day, first came the engine light, my wife was driving to work, the car started shaking heavily, then the vehicle failed to supply enough power to go above 50 mph. She was in the middle of the interstate, she felt that she was going to crash, or someone will crash into her. She was terrified, rightly so. When she finally reached a safe place to stop, she called me. When I came to check it out, I let the engine cool down first then checked the oil, it was very low. I put some oil and took it again to the same Kia dealership for diagnostics - the engine turned off multiple times on me at traffic lights (when near stop), the dealership took about a week to diagnose it and they finally told us that the cylinders misfired and the pressure in the cylinders were lower than capacity; they said the engine must be replaced and quoted us a used Engine of 114k at $7k replacement fee. Kia must be held responsible for their engines. We did everything in our capacity to ensure the vehicle is maintained as best as we could, my wife took loans from her family to pay for this car, and we are left with a lime.

In february 2025 I had taken to the garage the first moment the check engine light came on and had to have the catalytic convertor replaced, costing me over 4300.00 It could have caught on fire the garage said. I have all documention and reciepts for all work since I have had the vehicle I am the 2nd owner and still making payments on this. I have kept up to date on every oil change and have the proof of that also. The car has been burning oil excessively and now the garage has determined it needs a engine replacement or rebuild costing over 5000.00 and the car only has 93,000 miles on it. I know KIA is known for issues with their engines burning excessive oil , but i found no recalls of it for my VIN.

For some reason my 2019 Kia Soul is not included in the previous engine recall. My vehicle is experiencing severe oil burn which has caused the failure of a second catalytic converter. The first was replaced on 11/25/2024 and it is being replaced again on 8/28/2005. This failure is due to improperly heat-treated piston oil rings that lose their ability to seal, leading to cylinder wall damage, increased oil consumption, and potentially engine failure or fire.

Hello, my oil rings in my engine failed, which there is a recall of 2021 and newer but same issues, causing my oil to burn and get trapped in the catalytic converter, then burning it out the exhaust, also I kept loosing oil. Under further diagnosis from a mechanic, I had to get a full rebuild of my engine at a cost of $5,000, and also I had to get a new catalytic converter with a cost of 500.00. PLEASE look into this and let me know what I can do further. Thank you!

Engine burns oil at a rapid rate. Has been inspected & confirmed by dealer. Was informed it may be a piston issue that has been located on similar Kia vehicles, but is not on the recall list. No warning lights appear. No warning light indicating low oil either, which means I must check the level daily & add oil as needed (about one quart per week).

The contact owns a 2019 Kia Soul. The contact stated that while the vehicle was at an independent mechanic receiving an undercoating, the independent mechanic performed an inspection of the vehicle. The contact stated that during the inspection, the independent mechanic identified that there was severe corrosion on the fuel tank straps. The contact was informed that the fuel tank straps needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The vehicle was scheduled for inspection. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 46,200.

I tired to let the KIa dealer in Evans Ga know my Kia was consuming oil about a quart a week. They did an oil consumption test and stated it was within normal range. That’s 4 quarts of oil a month. This was done before the warranty ran out. Now they are saying it’s 14000 to replace the engine. I looked up the 2019 Kia Souls and there are recalls on this model and year but not by the VIN. It is now using 5 plus quarts of oil a month with no visible oil leak.

Burning oil have to put a quart in every 500 miles

The contact owned a 2019 Kia Soul. The contact stated that while his daughter was driving at 50 MPH, the brakes failed to operate upon depression as heavy, black smoke began to emit from the under the hood of the vehicle. The contact's daughter managed to pull off to the shoulder of the highway as all occupants quickly exited the vehicle. The vehicle quickly became engulfed in flames as police arrived immediately on the scene. The fire department also arrived on the scene and extinguished the fire. No injuries were reported. A police report was filed but when the contact called for a copy, he was informed that the report was not yet produced. The vehicle was towed to an independent tow yard were the vehicle was deemed a total loss. The contact went to view the vehicle and linked the failure the engine's connecting rod which he saw hanging from what remained of the engine. The manufacturer was notified of the failure but offered no assistance. The vehicle was destroyed. The failure mileage was approximately 65,000.

Excessive oil consumption

My 2019 Kia Soul had an engine misfire, breaking down and requiring new spark plugs. My car has been consuming oil excessively for the past 8 months, causing me to change the oil myself once a week. The engine light has been on, leading me to fix both catalytic converters. The engine light came back on right after this and pulled up two codes related to the camshaft position. I asked Kia for an oil consumption test and was told they do not perform that. The oil continues to burn excessively and requires constant changing. Other mechanics have informed me that this could lead to a serious fire hazard and engine issue, posing a high safety concern.

My 2019 Kia Soul has had excessive oil consumption issues since we bought it in 2022 or 2023. This week, the check engine light came on, and the mechanic says it is the catalytic converter. This could be a potential fire hazard if we don't take care of it, and the cost to do this is almost as much as the car is worth.

The contact owns a 2019 Kia Soul. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. After restarting the vehicle, the vehicle operated normally; however, the failure persisted. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that cylinder #3 was faulty. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 67,000.

The contact owns a 2019 Kia Soul. The contact stated while driving at various speeds, the check engine and oil warning lights became illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to retrieve a fault code. The contact stated that an abnormal clanking sound was coming from the engine while driving at various speeds. The contact checked under the hood and discovered that the engine oil level was extremely low. The contact topped off the engine oil; however, the oil level was extremely low two days later. The vehicle was taken back to the independent mechanic where the vehicle was diagnosed with engine failure. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 106,000.

My car is burning oil fast. 3 times a month I have to add oil. Sometimes it doesn't even register on my dipstick. When I take my car to kia of muncie for a oil change, they keep saying its my oil pan gasket that needs resealed. I park my car in my garage, I have no oil spots in my garage. When I take my car to midas for a pill change, they don't say anything about the oil pan gasket. I don't understand why my car keeps burning oil so fast.

I am experiencing excessive oil consumption and potential engine failure in my 2019 Kia Soul. Despite regular maintenance, my vehicle has suffered from multiple major repairs, including a top-end engine rebuild and catalytic converter replacement in 2024. The excessive oil consumption issue persisted, ultimately requiring a full engine replacement in 2025. Kia has delayed repairs and provided minimal support, leaving me without a vehicle for extended periods. Service History & Progression of the Issue: March 11, 2024: Took my vehicle to Planet Kia dealership after noticing excessive oil consumption and performance issues. Kia initiated an oil consumption test but did not approve immediate repairs. May 2024: Kia performed a top-end engine rebuild instead of replacing the engine, even though significant oil loss continued. December 2024: The catalytic converter was replaced, likely due to prolonged oil burning and engine inefficiencies. January 22, 2025: Returned the vehicle to Kia as the excessive oil consumption issue worsened, and the engine was struggling to function properly. March 2025: Kia finally approved a full engine replacement, but my vehicle has now been in service for over 137 days, and the repair process has been delayed due to missing parts. March 26, 2025: Planet Kia has not provided clear updates on beginning or completion of engine replacement despite having all parts in-house. Safety Concerns: Risk of Engine Failure: If the engine runs low on oil, it can seize while driving, creating a dangerous situation. Potential Fire Hazard: Excessive oil consumption could lead to overheating and increased fire risks, as seen in similar Kia engine-related recalls. Manufacturer Delays & Accountability: Kia has known about oil consumption issues for years but continues to delay solutions for affect

The contact owns a 2019 Kia Soul. The contact stated while driving 75 MPH, the RPM revved extremely high, and the vehicle lost motive power. The contact stated that the vehicle failed to accelerate above 65 MPH. Additionally, the check engine warning light flashed on the instrument panel. The vehicle was steered to the side of the road where the contact saw smoke coming from the engine compartment. The vehicle then stalled. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that either cylinder #1 or the entire engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,932.

The contact owns a 2019 Kia Soul. The contact stated that while driving approximately 75 MPH and attempting to overtake a Commercial Semi-Truck, the vehicle suddenly lost automotive power and started to decelerate. The vehicle coasted to the side of the road and stalled. The vehicle was later towed to a nearby dealer who diagnosed that the fuel injectors had failed and were stuck in the fully opened position. The fuel injectors were replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 37,754.

Owner was driving vehicle coming off of a highway onto sideroad when vehicle suddenly made a loud banging and grinding engine sound and engine quit immediately. Luckily able to drift over to shoulder and call tow truck. Vehicle towed to dealership. Dealership claimed vehicle was made in Mexico and therefore not covered by any recall. No forewarning by any dashboard lights. Owner needed a vehicle immediately for work and bought a brand new seltos the next day, then dealership refused to take soul as a trade in and so it remains unrepaired in the yard. It is able to be seen. I believe it should have been repaired or bought back by dealership. I feel like I was taken advantage of and lied to by the dealership

The contact owns a 2019 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the oil needed to be added to the engine every 3,000 miles. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that an oil consumption test was performed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the vehicle was taken to the dealer every three months, however the failure was not duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 50,045.

I have a 2019 Kia Soul and the engine has had issues over the past year regarding it stalling and losing power. These engines are prone to have oil circulation issues which can cause catastrophic engine failure due to lack of adequate lubrication inside the cylinder(s). My engine has cut off and lost power while driving on several occasions recently. If this happens, it can cause someone to smash into us on the interstate causing a possible fatal accident. I am terrified to drive my vehicle because of this issue. The VIN for my vehicle is: [XXX] . I purchased this vehicle new in 2020 our Kia dealer in Goose Creek, SC. I have heard of many of these engines being replaced by Kia and feel that this issue directly affects my vehicle. Please help us get this issue resolved. Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine died on the highway. All of the warning light lit up before the car stalled and eventually died.

I’ve always had increased oil consumption since I’ve bought the car new. Pistons have been miss firing for over 2 years. I keep getting a P0020 code Kia had “replaced” catalytic converter, believing that was the issue and it wasn’t. Now I have a motor that’s not working properly.

My engine through a rod on approximately 9/26/24. I had it towed to Garden Grove Kia. They said they needed to contact Kia Corporate to find out if my car was still under warranty. Corporate acknowledged that there was a recall for the rod bearing that could cause a fire (safety issue). I was also told that there was a class action lawsuit. Corporate informed me that I was notified by mail. Which never happened. And said that it would cost me $500 dollars for them to diagnostic. That my warranty expired at 60,000 miles! They also said had I got the update for that recall that it would have been covered. When I bought the Vehicle on 8/21/22 from Russell Westbrook Hyundai they reassured me that the 2019 Kia Soul had zero recalls. Any paperwork I received about this was given to me after the class action lawsuit. The dates to take action were already expired. I have tried to get my Kia diagnosed by several shops and they can't diagnosis because Kia is not complying with OBD2 readers. I have been told by several mechanics that Kia has there own diagnostic reader. According to the settlement I am entitled to have them diagnos my Kia at no cost to me.

I am writing to file a formal complaint regarding a recurring issue with my 2019 Kia Soul, which I believe falls under the same circumstances addressed in the recent recall for earlier models of the same vehicle. Despite my vehicle's VIN not being part of the recall, it has experienced the same defects that were the focus of the recall campaign for other Kia Souls with similar issues. Vehicle Information: Make/Model: 2019 Kia Soul BASE VIN: [XXX] Engine: 1.6L GDI Odometer Reading: 98.000 Issue Description: My vehicle has repeatedly triggered the P0420 code (Catalyst System Efficiency Below Threshold), which is indicative of an issue with the catalytic converter. I have had the catalytic converter replaced twice under the assumption that the issue would be resolved, yet the check engine light continues to activate, and the P0420 code reappears consistently. This ongoing problem has been extensively disruptive to my vehicle’s performance, safety, and emissions. The engine is also burning oil just as all other kia GDI engines. Background: I am aware that earlier models of the Kia Soul, including those equipped with the 1.6L GDI engine, were subject to a recall due to similar catalytic converter-related issues. The recall addressed potential overheating and damage to the catalytic converter, which could lead to engine failure and safety risks. While my VIN does not appear to be included in the recall, the exact issues reported in the recall have been occurring in my vehicle as well, despite repeated attempts to fix the problem. Given that my 2019 Kia Soul is exhibiting the same issues that were covered under the earlier recall, I respectfully request that recall coverage be extended to include this model year and VIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At 60000 miles the transmission started slipping dealer said it was perfect no problems around 5000 miles later it started using oil I took it to Kia and they kept putting in oil and telling me there is nothing wrong with it I took it to another mechanic and he informed me the oil was leaking into the motor the Kia dealership said that it normal for it to use oil the car was using 2 quarts of oil every time I would fill it with gas it got worse and the mechanic told me the catalytic was clogging up and it wasn’t going to last too much longer so I had to park it the dealership kept telling me that they needed to do a test and I had to drive it more and kept putting off the test with excuses til I got to the end of the warranty which was 100000 miles it is undrivable now

My engine is using excessive oil consumption and want to know if my gas direct injection system is covered under manufacturer or a dealer.

I am not the original owner but after changing my oil on 10/05/24 I have had to add oil on three different times, twice I myself put oil into my car and oil change at Valvoline instant oil change and other added quart today and all between 98,219 to 99,967 mileage,

The systems that failed while I was driving in the White Mountains of NH on [XXX] is my Kia Soul 2019 vehicle engine with 124,000 miles currently on my Kia Soul which I purchased brand new 02/2019 from a Kia dealership and some sort of vehicle belt that made my vehicle’s car swerve on the highway as I used my car brakes. The belt slipped forward and made the vehicle swerve each time I used my brakes while driving. My vehicle is available for inspection upon request. My safety, my husband [XXX] ’s and other drivers who drove near our car drive are at significant safety risk. This is a very secluded part of [XXX] that has very little reliable cell phone towers to call road side assistance for help and nearly zero breakdown lanes to safely pull off the highway when my motor vehicle suddenly lost adequate engine power to drive while suddenly experiencing vehicle belt issues that effected my vehicle’s braking abilities making my car’s belt slip forward and my car to swerve as I used the vehicle’s brakes. My vehicles engine is failing and my vehicle’s brakes are compromised. These two issues put my husband [XXX] and I’s physical safety at significant risk as well as other individuals physical safety at significant risk as we attempted to drive ourselves to safety on a secluded area of [XXX] . My car was towed by Adler Towing to my house and brought to Hawthorne Automotive in Franklin, NH near my homes address to be evaluated by an independent service center. It has been confirmed to have catastrophic engine failure and belt issues that need replacing. The vehicle has not been inspected by the manufacturer, police, or insurance representatives or others. My check engine light came on just prior to the failure. Hawthorne put an additive into the gas tank that cleaned a partially clogged catalytic converter shortly beforehand. The check engine light went off at that point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Have been using 2-3 quarts of oil a week also lost power could not get it to run took it to the mechanic again he informed me the catalytic is going bad and as much oil as it is going through it might blow at any time

My 2017 KIA Soul failed while going 70 on the highway, almost completely lost power. Pull over to the side of the road to check the issue. Checked the oil, and it was down to less than a quart. There was no indicator light to bring attention to this issue. Brought it into the dealership after returning home. The Soul was completely unsafe to drive due to engine knocks. Despite letting the dealership know of the Oil Lamp issue, they are still refusing to do anything about this issue, even charging me six thousand to only fix the symptoms. I wasn’t the only person to experience this issue, moving me to make this complaint. In summary: Oil was low due to oil burning, the Soul never indicated as such, no oil pressure, completely lost power at accelerated speeds, and now the bearings in the motor are destroyed with no help from KIA company. Contact the KIA Dealership in Boardman for more information in regards to a detailed list of part failures in regards to the Soul.

The contact owns a 2019 Kia Soul. The contact stated while driving at undisclosed speeds, the ABS and AED warning lights were occasionally illuminated. The vehicle was taken to a local Auto Zone and scanned. The contact was informed that the HECU Solenoid Voltage Relay needed to be replaced. The vehicle was taken to a local dealer where it was diagnosed with a faulty HECU Solenoid Voltage Relay, and the contact was informed that the HECU Solenoid Voltage Relay needed to be replaced. The vehicle was not repaired due to the cost. In addition, after the vehicle was taken to the local dealer, the ABS and AED warning lights were no longer illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,763.

My Kia 2019 soul has been giving me several problems with the engine jerking and the light coming on and then goes off and then come on I had it diagnosed several times even when I first got it and they said it was nothing wrong but I can tell it was something wrong it just like revs up or jerk or have these issues when I drive like it didn't want to pull but I kept asking and asking is something wrong with this car when I purchase it at Clay Cooley in Irving Texas they told me no they checked it out gave me a rental now I just bought that car in May of 2021 and they told me it wasn't nothing wrong the person that had it before me only had it a year and I didn't get no report on it about it but I do think it had some engine issues but they didn't give me no history of it they just say you buy it as is but I kept telling him I did not like the way the car was driving I wanted to replace it they ignored me and my calls I wanted to replace the key now I heard it is 2024 the light is still on and everywhere I went they will change my transmission in 2022 now I just got the car 2021 of me and they were saying the transmission burnt out now how can a transmission burnt out when they supposed to have checked the car when I bought it in 21 I wanted to give up this car and I wanted to replace it they never did do that. Now here it is I'm suffering with oxygen sensor and they said the Cadillac converter which wasn't the Cadillac converter cuz they said this is a new car how can it be the Cadillac converter I told him I think it was the sensor everybody saw on the cold day was not the oxygen sensor now here it is it's very bad where now I'm having issues also they was I had it checked another time where the man said I was using a lot of oil and he said the oil must be leaking and he checking it wasn't now it seems like it's leaking oil because I keep have to use six quarts of oil every 2 to 3 days I'm using oil but I don't like this car never did I ain't had it that long and I

The contact owns a 2019 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption, which required quarts of oil to be added to the vehicle weekly. The contact stated that there was no indication of an oil leak. The low oil pressure warning light was illuminated. The vehicle was taken to the local dealer, who performed an oil consumption test. The dealer informed the contact that the vehicle had failed the oil consumption test, and the dealer requested oil change records and proof of ownership. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 90,207.

There is white smoke coming out of the tailpipe. The car is running in distress. We changed the spark plugs because there was oil on the original spark plugs. We took the car to Auto Zone for engine diagnosis. Their tests report Ignition coil failure in the power train system.. They report cylinder 2 misfire detected. They also diagnosed that the left rear vehicle speed sensor failed in the anti-lock brake system.

My 2019 Kia Soul caught fire while I was driving it. I was driving and all of a sudden there was a light knocking sound in the engine. I was going up a slight hill and the knocking got super loud and then something went bang in the engine, the abs and engine lights started flashing and I pulled over. The lady who was traveling behind me, pulled in front of me, ran up to my door and yelled at me to get out and run away from the car as it was on fire. Within 30 seconds the car was completely engulfed. Total loss.

I was driving home from work on the highway. The check engine light came on. I made a mental note to tell my son, who is a mechanic. The engine stalled out. I had enough momentum to take the exit from the highway and turn onto a side street before the car quit rolling. A helpful dog walker informed me that it wouldn't restart because it was on fire underneath. Luckily, superman drove by and put the fire out before the vehicle or even the engine were fully engulfed. My son & friend (also a mechanic) arrived and peered at the engine... their opinion was that oil on the catalytic converter started the fire. The car has been towed to their shop while I investigate my options.

The contact owns a 2019 Kia Soul. The contact stated while driving 70 MPH, the vehicle lost motive power and failed to accelerate above 40 MPH. The vehicle was steered into a parking lot and parked. The vehicle was restarted, and the check engine warning light was illuminated. The vehicle failed accelerate above 20 MPH. The vehicle was taken to a parts store where a handheld diagnostic machine retrieved DTC codes: P0303 and P016F. The vehicle was then towed to a dealer but was not diagnosed or repaired. The vehicle was then towed to an independent mechanic and was diagnosed, and the contact was informed that the fuel system needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000.

On [XXX], I was driving home from Tampa bay International Airport and noticed that I get less acceleration and my car shut off while driving and caused me to crash into a guardrail. Before accident, told Kia about my car shutting off and right when warrant ran out, parts would fail. Had to buy a sensor, alternator (70,000 miles). Also catalytic converter (81,000). Six months later after I bought alternator, alternator and battery (1 year old) died at the same time. I am lucky that this accident did not heart me or others. It could of happened in front of a truck. There were no warning lights on dash board. Seatbelt light was on even though I was wearing seatbelt. Brought car to Kia dealership and did least amount of checking. Had two independent mechanics look at it with one saying to be careful of Kias because they are the most in his shop. My insurance look at the vehicle. Vehicle is in Geico site in Sarasota, told me anyone can go and look at the car. Will attach Geico claim; if past maintenance records are needed let me know. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Safety at risk:yes Lack of visibility Problem has not been reproduced by dealer. Smells are only warning signs: Smell is like rubber but not very strong. WARNING SIGNS OF the PROBLEM: Turned on heat and EXTREMELY HOT HEAT CAME OUT OF VENTS; turned A/c and EXTREMELY HOT HEAT CAME OUT OF VENTS in both cases turned the vehicle off. After 5 minutes, i started to drive with A/c later there was still HOT heat coming out vent since i had URGENT appointment. After the appointment, over an hour, drove car and A/C worked fine. : April 16th, Turned on defrost for front windows. Instead of defrost, windows fogged up completely and i was unable to see and pulled over to side of road. As i pulled over, BLACK SMOKE CAME OUT OF A/c vents and began to fill up the car with black smoke. There is a smell that happns right before the smoke comes out. April 17 took to Classic Kia. Unable to find the problem. Vehicle returned to me. :April 18 drove 4 miles. No problem. Drove 12 miles. The smells started and black smoke started coming through A/c vent and i drove home and parked. Called dealership told problem.

Drivers side back brake light kept going out and now sometimes the whole tail light goes out.

Catalytic converter to be replaced at 94.000 miles following check engine light.

Last year my car started knocking and there was a smoldering smell. I expected Kia to consider the function of the rod knock sensor which caused P1326code. I advised capitol kia of both knocking noises and a significant burning smell. Per an extended warranty, if the rod bearings go bad, then the engine should be replaced. Capitol Kia avoided the latter and was not fully compliant with maintaining driver's safety. Only the rod knock sensor was replaced replaced, and the sensor shows bad rod bearings over and over and over ( 3 times ) Due to incompetence at Capitol Kia, Steven's Creek Kia checked on the second event and another RBCT was done to justify it's Kia's position that the rod bearings are functional. So Far, have been sent away twice, pending a now 3rd.. The sensor was replaced 3 weeks ago and I only drove the car two weeks before a new P1326 rod bearing code was shown just last week. Well knowing that the Rod Knock senor is designed to place the car into limp mode to circumvent catastrophe, it behooves the company, on behalf of consumer safety; and, integrity to NHTSA safety, to visually inspect the rod bearings to assure consumer confidence. This is especially after multiple rod knock sensor issues. Given that Rod bearing problems can cause catastrophic injury to the driver, the NHTSA needs to mandate the company to visually inspect the bearings and show the consumer pictorial evidence of a clearly unworn rod bearing per incident, after an initial knock sensor change. All evidence as such should be faithfully tracked by Kia and the NHTSA. This is especially as Kia is using a test to indicate normal functioning for bearings assumed to be among a lot of defective bearings. It follows logically that rod bearings which pass a RBCT ( Rod Bearing Clearance Test ), after a code is found, will be functioning just short of causing a catastrophic event. It should be noted that the warranty is to maintain consumer safety not to facilitate new events by default.

While driving on the freeway, last month mid to late Feb, My steering wheel started spinning in one direction,. The control arm on the right side of the vehicle came off of the car's right front wheel and I skidded to the side of the road at approximately 65 to 70 miles per hour. Fortunately, there was not an accident. The control arms were replaced and there were no further incidents. Regardless, given the multiple engine recalls and problems with the Kia Soul 2019 2.0 plus, I have no confidence in it's integrity to the safety standards set. This is not only related to the car, but mostly due to the behavior of the company in its continued efforts to otherwise resist compliance with engine replacement after my mechanic both viewed rod bearings seeing they may impose some risk. (see previous complaint)

Dct transmission, actuators . Design flaw. Electrical problems.

Last April 2, 2023 Brake pedal went to floor would not stop.... veered off highway..... No brake light appeared... Brought to Kia Dealership on 04/07/2023.. They replaced master brake cylinder under warranty......

Driving on the freeway car brakes don’t work, first oil light blinking a very loud noise like metal scraping and all the lights turned on very dangerous situation was able to pulled over until car stopped . Kia dealer knows about all the problems car still under guaranty and they ignore the problem.

UNKNOWN Car accident in 2022 that impacted the front and driver side of the vehicle. Air bags did not deploy as it was a pretty bad accident. The light of the air bag would be on stating that it was not on and then go off completely in different situations. Never once did I receive a letters from the manufacturer stating the recall.

Engine failure fluid leek and wire burning smells engine burst into flames from the under carriage of the engine. The contact wants to see if there are any recalls and if so should the car be sold at msrp price.

Kia issued recall for update to knock detection system on vehicles equipped with certain GDI engines of which my vehicle was included. Following the update I noticed my engine had begun to consume oil at an excessive rate between oil changes and took in for service at dealership. They performed an oil consumption test and returned the vehicle to me stating that it fell within the perameters of normal oil consumption but was burning oil. On 10/20/23 the vehicles knock sensor detection system went off and vehicle was dropped off at the service center. Service Advisor infomred me of the flow chart procedure for the warranty process and did an update to the knock detection system, added oil and gave me the car back. A month later the car again went into limp mode and gave a code for knock detection sensor trigger. Went into service center, bearing clearance test was performed, vehicle passed, knock sensor replaced. Car was returned to me. Exactly one month later after routine oil change, vehicle is still excessively burning oil and car goes into limp mode again. The new knock sensor has triggered and vehicle enters into limp mode on the highway. Took the vehicle to the service depatment this time with an audible knock/rattle in the engine block with noticeable movement in the motor mount to which they now state is not connected to the oil consumption issue even though the vehicle was again low on oil when system was engaged. The vehicle has been consuming oil at a high rate of speed for over a year initiating the safety mechanisms on multiple occassions with the source of the issue being unresolved by the manufactuerer despite multiple documented attempts to intiated covereage under the warranty. Knock sesnor detection system has triggered multiple times with safety protocals being bypassed and faulty engine being returned to the highways putting other vehicles at risk. Currently have a case open with both Kia USA and our local Kia Dealership .

The contact owned a 2019 Kia Soul. The contact stated that while his wife was driving at a low rate of speed, an abnormal, burning odor began to emit from the vehicle. As the odor grew stronger, the contact's wife parked and exited the vehicle. Soon after exiting the vehicle, white smoke began to emit from underneath the hood and the vehicle became engulfed in flames. The fire department was called to the scene and the fire was extinguished. No injuries were reported and a police report was filed. The vehicle parked in front of the contact's vehicle sustained damage as a result of the fire. The vehicle was towed to an unknown location through the contact's insurance. The manufacturer was notified of the failure and a case was filed. The vehicle was totaled as a result of the fire. The failure mileage was approximately 35,000.

The contact owns a 2019 Kia Soul. The contact stated while driving at approximately 30–40 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under warranty. The failure mileage was 10,500.

The contact owns a 2019 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. Additionally, the seat belt warning light was illuminated. The vehicle was taken to the local dealer, where an oil change was performed, and the contact was informed that the vehicle had consumed two quarts of engine oil. The oil consumption test was completed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 99,000.

I am burning through oil, adding approximately 1-2 qts a week. This, in addition to my regular oil changes that I do every 3-4,000 miles. I use a synthetic blend for high mileage. I was informed that the type of engine installed (Nu 2.0 GDI engine) is the reason for the car burning oil. Twice in the last 8 months, I went to get my oil changed and was informed that I had no oil. I have yet to see the oil pressure light illuminate on my dash when my oil has been that low. My oil changes average about $80 every 3 to 4000 miles. However, in addition to the cost of my oil change, I’m having to add one to 2 quarts of oil averaging an extra $14 every week. This is starting to eat into my wallet and Kia needs to do something about their engines.

I am writing upon instruction of Minnesota Attorney General Ellison's Office regarding my stolen Kia. Our 2019 Kia Soul was was purchased less than a year ago from a dealership. In the last year, the Kia Soul has been stolen twice. Both times we incurred significant expenses to repair the car's broken windows and disassembled steering column. We also experienced huge inconveniences to arrive at work since we were without the vehicle for over a month each time. To make matters worse, our insurance company increased our rates each time the car was stolen. I now fear the car will be simply uninsurable when the policy reups. The only support we have seen from Kia is receipt of an anti-theft steering lock ("club"). This device is worth about $25. It is an insult given the expenses we have incurred. We just got the car back from the autobody shop today. I remain very concerned about putting this car back on the street. We do not have a garage or can afford off street parking. The car is principally used by our son who lives in an apartment in Minneapolis. We have heard of many instances when the car's windows are smashed even when an anti-theft device is on the steering wheel. I believe a vehicle recall is the only fair alternative. I realize that Ellison's office is pursuing a class action suit with this goal. Please support that campaign and help us address this entirely impossible situation. If we try to sell this vehicle, we will lose nearly five thousand in value since it was purchased last year. We have already incurred about $3,000 in addition to insurance increases. Yet, I am sure we have any other option than selling it if our insurance either refuses to insure or jacks our rates even higher than they did last year. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving my 2019 Kia soul when I heard a noise I as I was pulling into a parking lot to park and see what was going on the car just cut off. There were no warning lights or anything on the dashboard. I called the dealership where I got the car and got no response for a week, then finally the guy who sold me the car reached out. I told him I had the car towed to my house and that I needed to get it to the dealership for service, the dealership is in a different city 30 minutes away. I was told that somebody from service would reach out to me that never happened. So, another week goes by I get the car towed it sits at the dealership for two weeks and the finally tell me the engine needs to be replaced. This is a 2019 kia soul where routine maintenance was always done on time. I was given no reason for the engine failure just told it was out of warranty and I would have to pay $11,00 to replace it.

On April 05, 2022 I was struck head-on by a negligent driver who rounded a blind turn at a rate of speed of above sixty miles per hour. His vehicle drifted across the double yellow lines into my lane and hit three quarters of my front bumper. He was driving a four door sedan and I was driving a 2019 Kia Soul. My vehicle was lifted off of the ground, slid across his hood and roof, landed on its side and grinder against the passenger side of the car along the floor and the roof grinded the guard rail. My steering wheel air bag did not deploy, causing my head to go through the windshield. All of this is evidenced by my dual camera dash cam. The front panel of my car was crushed, which caused the side curtain airbags to deploy. Unfortunately, even though the main impact was the front bumper, the steering wheel airbag did not deploy. I suffered severe permanent injuries from this accident. I have emailed the claims department of Kia motors, but have yet to hear a reply. Thank you! I pray that no one else has to endure such a travailing experience due to a faulty product prevent vehicles from being crash worthy.

The 2019 Kia soul is burning threw almost 2 quarts of oil a week now. It has been ran once just about to the point where there was no oil in the car. Never had a check engine light or low oil pressure light come on. The vehicle from boardman Kia.

unknown

The contact owns a 2019 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the vehicle continued to lose motive power. The contact stated that there was no revving coming from the engine while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the power steering and braking system were still operable. The contact stated there was no warning light illuminated. The contact pulled off the roadway and was able to shift to neutral(N), and the vehicle was restarted after several attempts. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the knock sensor and timing cover needed to be replaced. Additionally, there were two oil leaks that were repaired. The vehicle had been repaired. The contact stated that the vehicle had started to idle rough and was losing motive power. The contact stated that the failure had become a reoccurring failure. Additionally, the contact stated that the ABS and traction control warning lights illuminated and there was a slight pull to the right on the steering wheel while the warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 73,000.

Engine control system is coming on. My engine is knocking and rattling my car will just cut off and steering will get really hard

The contact owns a 2019 Kia Soul. The contact stated that while driving at an undisclosed speed, she heard an unusual sound that came from the hood of the vehicle, and inadvertently, the smoke came from underneath the hood; however, the check engine warning lights illuminated. The contact stated that the vehicle was towed to her residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure fits the same description as a safety recall for Kia Soul engines, in which this vehicle's VIN was not included. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.

The contact owns a 2019 Kia Soul. The contact stated that the driver's and passenger’s side rear brake lights malfunctioned and were replaced on several occasions. While replacing the brake light bulbs, the contact discovered that the light bulb sockets were charred and melted. Additionally, the vehicle had experienced excessive oil consumption. The cause of the failure was not yet determined. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 50,000.

2019 Kia Soul with 63900 miles fan control switch overheating causing harness to turn black. Failure of Ac due to this defect. The Ac Control unit was replace under warranty because of a fan control swith failer in the past. The vehicle is unsafe when these controls are used because of the current going through the switch appears to be to much for the swith to handle. We took the vehicle to the Dealer and they stated that the electronics and wiring is only covered for 5 years 60,000 miles. However, the part was last replaced by the dealer under warranty so this would be the 2nd switch assembly. We contacted Kia Corporate and they advised us to bring the car into the Dealer to have them diagnose the issue. The dealer contacted us and stated that the wiring harness will need to be replaced as well as the Ac Control unit. There was no warnings that this switch was failing again other than the Ac no longer worked.

The contact owns a 2019 Kia Soul. The contact stated that the vehicle was not driven for 3–4 days and the battery drained and failed to retain a charge. The vehicle failed to start. There was no warning light illuminated. The contact jumpstarted the vehicle. The vehicle was taken to an independent mechanic, who replaced the battery; however, the failure recurred. The contact was able to jumpstart the vehicle. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The contact stated that the vehicle consumed 4 quarts of oil within 3,000 miles. The contact pulled into a service station and added two quarts of oil to the vehicle and resumed driving; however, after driving approximately 20 miles, there was a loud banging sound and there was smoke coming from the engine. The contact veered to the side of the road and noticed that there was no engine oil in the vehicle. The vehicle was towed to a friend's residence. The vehicle was then towed to the local dealer, where it was diagnosed that the engine had seized and needed to be replaced. The dealer submitted a goodwill request to the manufacturer; however, the request was denied. The vehicle was towed to a second dealer, Kia of Greer (14345 E Wade Hampton Blvd, Greer, SC 29651), where the same diagnostic information was provided. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 101,003.

1. Engine failure 2. No warnings, car started smoking and I was on the interstate driving 70 mph 3. Dealership refuses to acknowledge or take ownership 4. All insurance and dealership inspected vehicle as engine seized 5. No warnings

The size of the tire is 235/45 R18 94V I was driving my car in my neighborhood and all of a sudden my tire went flat. I took it to be repaired and it's blown out on the side and can't be repaired. I have on a little over 14,000 miles on my car and have had regular maintenance. I don't think my tire should have blown.

Oil plug fell out damaging engine

The contact owns a 2019 Kia Soul. The contact stated that while stopped at a traffic light, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact pulled over on the side of the road, restarted the vehicle, and the vehicle operated as designed. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the vehicle was out of warranty. No further assistance was provided. The approximate failure mileage was 100,000.

This happened July 8th, 2022. I was 2 hours away from home. I was driving on the highway and the vehicle shut-off. Before the car shut off, I heard a knocking sound. I got the car started, it went a few miles, and shut off again. It did this several times. It never over -heated. The oil light and check engine light came on once after the failure, and abruptly went off. The car did not start again. My son had to push the vehicle off the highway. I did an oil check and it was extremely low. I had my car towed to the local Kia dealership. The mechanic there said my Kia Soul had a rod hanging. He also said I needed a new engine that would cost $6701.01. I was told that someone else had just brought a Kia in with the same problem. There were no warning lamps or messages prior to the failure to alert me of any engine problems like low oil or overheating.

There was no warning! Kia does not inform their customers that there is no security system on the car. The back doors do not alarm when opened and ignition can be bypassed in seconds many cars are stolen and they have not alerted customers to the problem

The dash had a electrical burn smell then smoke started coming out. There were children in the car. Unsure if the dash was on fire we stopped and started removing the area the smoke was coming from. The knob that controls the fan speed for the heat/ac had burnt and melted the plug the sensor to the knob as well as inside the back of the knob. We immediately unplugged it to prevent further damage or fire. After checking the internet I saw many forums stating the fan would only blow if they fiddle with the knob between setting 3 & 4 which is how mine started. Also on this panel is the plug to the light for the passenger airbag. This is my main source of transportation and a very dangerous situation. I took it back to the dealership where I bought it brand new in 2019 and was informed it’s my problem and my responsibility to pay for this electrical issue. Giving other people are having the same problem I believe it should be looked into before someone’s car catches on fire. This is a manufacturing problem as it’s obviously something I could not have done and too many other complaints. I mentioned to the service man perhaps maybe it should be reported and looked into as a recall issue and was informed there’s no way because he’s never heard of anyone else having this problem or seen this before. I explained perhaps they just haven’t brought theirs in or reported it yet or they simple don’t know that’s the problem and this is the result. This is very dangerous please look into it. I am unsure if there was ever a small fire or it just became so hot it melted and we happened to smell and see the smoke.

Car began to experience knocking sounds from engine. Was told by independent mechanic it was the lifters and the vehicle was burning oil. On the way to the dealership, while driving uphill on a road with no shoulders, the vehicle started smoking and lost all power. There was a line of cars behind me and coming in the lane of opposite traffic. The vehicle would not regain any type of power to the engine to make it up any hills to a safe space. If it wasn't for a random driveway my vehicle would've likely rolled back downhill and caused a many car collision which could have seriously injured myself, my young child, and drivers in other vehicles. There is a TSB reported with this issue, but unfortunately most consumers are not notified of active TSBs. The dealership was able to replicate the problem after having it towed there. We were told it would be in excess of $5000 to repair as the engine sustained some damage. I have read of others experiencing similar situations, which could kill a passenger or driver if they lost power in a freeway or a road with no shoulder.

The contact owns a 2019 Kia Soul. The contact stated that while driving approximately 50 MPH, several unknown warning lights illuminated and the power steering became inoperable causing the driver to lose control of the steering and nearly crashed into a second vehicle. Moments later, the vehicle lost motive power. The vehicle was towed to the local dealer who diagnosed that a screw within the alternator had failed causing the alternator to malfunction. The alternator was replaced. No further information was available. The manufacturer was not notified of the failure. The failure mileage was 33,000.

Tiene problemas de bolsas de aire y se enciende el bombillo constantemente

Air Bag did not properly inflate in collision. This caused impact to steering wheel which resulted in severe bruising. Has not been reproduced or inspected. Accident occurred December 32, 2021. No warning of failure, and no recall from manufacturer.

Seat belts do not lock in place when braking, but randomly lock in place while cruising. Severe electric discharge from vehicle, as well as power surges causing lights to burn out repeatedly.

Rear Windshield Spontaneously Shattering - 11:10pm EST August 20th. I left my residence and approached my car from behind in the parking lot. It was dark but my rear windshield was definitely in one piece and had not previously had any damage. I opened the driver door. As I sat in the seat, I heard what sounded like pebbles spilling. I looked behind me and noticed that the entire rear windshield had shattered and fallen out. This could have caused great harm and surprise especially while driving on the freeway, or with passengers in the back seat. A police report was collected.

The vehicle stalls when trying to pick up speed and when trying to accelerate from a traffic light or stop sign. The vehicle also gets stuck in park and the release button does not work and takes it takes a long time to get the car out of park when it is stuck. The signals also go out at any given time and this problem can last up to an hour.

Bought a 2019 Kia Soul+ and after hitting a few hundred miles outside the 60,000 warranty the engine dies to the point Kia has to replace the whole engine.

I was backing out of a parking spot. As I tried to brake in order to slow down and turn my car around to leave the lot, the brake seemed to be stuck against the floor and wouldn't work, the steering wheel also locked, and I couldn't shift from reverse to drive or park. Before I knew it, my car had rolled back and came to a stop on a metal pole, causing moderate damage to the back corner of the driver's side.

TL* THE CONTACT OWNS A 2019 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND AN ABNORMAL ODOR APPEARED. THE VEHICLE WAS TAKEN TO KIA SERVICE CENTER 1137 U S 46, STE A, CLIFTON, NJ 07013 (973) 779-7000 WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN OIL CONSUMPTION TEST. THE VEHICLE OIL WAS REPLACED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS SEEN 3 ADDITIONAL TIMES AT THE DEALER. THE CONTACT MENTIONED THAT THE VEHICLE WAS BURNING 1 QUART OF OIL EVERY MONTH. THE MANUFACTURER WAS NOT NOTICED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

THE FUEL INJECTORS GET STUCK OPEN CAUSING THE ENGINE TO FLOOD WITH GAS. ONE WAS DIAGNOSED AS FAULTY BY MORITZ KIA IN HURST TEXAS IN OCTOBER AND THEY REPLACED IT HOWEVER THEY ONLY REPLACED THE FAULTY ONE L. TODAY A SECOND ONE WAS DIAGNOSED AS FAULTY. SO 2 OUT OF THE 4 FUEL INJECTORS WERE FAULTY ON A CAR THAT'S NOT EVEN A YEAR AND A HALF OLD. I PLAN TO REPLACE ALL THE ORIGINAL FUEL INJECTORS SO IT WILL NOT BE A PROBLEM IN THE FUTURE HOWEVER I BELIEVE THIS PART IS BEYOND JUST A ACCIDENTALLY FAULTY ONE. THE CHANCES OF HAVING HALF THE INJECTORS IN ONE CAR BE BAD IS UNBELIEVABLE.

I WAS TRAVELING SOUTHBOUND ON RTE 13 WITH MY 4 CHILDREN. THE SPEED LIMIT IS 55MPH AND THE FLOW OF TRAFFIC IS BETWEEN 55-60 MPH...WHICH IS THE SPEED I WAS DRIVING. AS IM APPROACHING TO PROCEED PASS INTERSECTION RTE 13 & EDEN ALLEN RD THERE'S A CAR AT THE STOP SIGN WHICH IS SUPPOSED TO WAIT FOR RTE 13 TO CLEAR BEFORE ENTERING. THE DRIVER DECIDED TO DASH OUT TO GO ACROSS DIRECTLY IN FRONT OF ME. I SLAMMED ON MY BREAKS AND TRIED AVOIDING COLLISION BUT IT WASN'T ENOUGH TIME. NONE OF MY AIRBAGS DEPLOYED CAUSING MY UPPER BODY TO SLAM AGAINST STEERING WHEEL CAUSING INJURIES. MYSELF AND MY PASSENGERS WHERE TAKEN TO THE HOSPITAL FOR EVALUATION. MY VEHICLE WAS TAKEN TO CALIBER COLLISON WHERE TO THIS DAY IM BEING TOLD THAT NOTHING WAS WRONG WITH MY VEHICLE AND THE REPAIRS ARE ALMOST COMPLETE. BECAUSE OF THE ACCIDENT MYSELF ALONG WITH 2 OF MY PASSENGERS WERE INJURED. TWO OF US ARE IN THERAPY. I SUBMITTED IMAGES BELOW BUT WAS UNSURE TO UPLOAD POLICE REPORT SINCE IT HAS SENSITIVE INFORMATION. EITHER CONTACT STATE FARM WITH MY NAME, ETC OR MY EMAIL FOR POLICE REPORT AND FURTHER INFORMATION.

VEHICLE DRIVING AT HIGHWAY SPEEDS EXPERIENCED A SUDDEN AND COMPLETE LOSS OF POWER FOLLOWED BY FLASHING CHECK ENGINE LIGHT. DRIVER WAS ABLE TO COAST AND THE EXIT HIGHWAY VIA OFF RAMP. DRIVER CONTACTED ROADSIDE ASSISTANCE AND VEHICLE WAS TOWED TO PARKSIDE KIA IN KNOXVILLE, TN. INITIAL DIAGNOSTIC INDICATED FAILED IGNITION COIL ON CYLINDER #1 AT APPROXIMATELY 22,300 MILES.

TL* THE CONTACT OWNS A 2019 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND GOING THROUGH AND INTERSECTION, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT-OF-WAY AND PULLED OUT INTO ONCOMING TRAFFIC. THE CONTACT DEPRESSED THE BRAKE PEDAL HOWEVER, THE VEHICLE CRASHED INTO THE DRIVER'S SIDE REAR OF THE OTHER VEHICLE. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAGS, PASSENGER'S SIDE AIR BAGS, AND FRONT AND REAR SIDE CURTAIN AIR BAGS IN HER VEHICLE FAILED TO DEPLOY. THE CONTACT STATED THAT THE OTHER DRIVER'S AIR BAGS DEPLOYED. THE CONTACT STATED THAT THERE WAS A PASSENGER SEATED IN THE FRONT PASSENGER'S SEAT, AND ALSO THREE PASSENGERS SEATED IN THE REAR SEAT OF THE VEHICLE. THE FRONT SEAT PASSENGER WAS UNINJURED. THE DRIVER'S SIDE REAR SEAT PASSENGER SUSTAINED BACK AND NECK INJURIES REQUIRING MEDICAL ATTENTION. THE REAR MIDDLE SEAT PASSENGER SUSTAINED INJURIES TO HIS LEGS AND KNEES. THE CONTACT STATED THAT TWO DAYS LATER THE MIDDLE SEAT PASSENGER HAD A HERNIA WHICH WAS ATTRIBUTED TO THE CRASH WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER'S SIDE REAR SEAT PASSENGER WAS UNABLE TO COMMUNICATE WHETHER OR NOT HE WAS INJURED DUE TO A MEDICAL CONDITION. THE DRIVER SUSTAINED INJURY TO THE CLAVICLE, RIGHT ELBOW, PAIN AND PRESSURE UNDERNEATH HER LEFT BREAST, UPPER CHEST AND UPPER BACK AND NECK PAIN, AND MIGRAINE HEADACHES REQUIRING MEDICAL ATTENTION. A POLCE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.

I WAS DRIVING DOWN A HIGHWAY DURING THE SUMMER WHERE THE OUTSIDE TEMPERATURE WAS 95 DEGREES. THE SEAT BELT LIGHT DOWN THERE BY THE CONSOLE CAME ON. IT STAYED ON FOR FIVE MINUTES UNTIL I WAS ABLE TO PARK THE VEHICLE AND TURN IT OFF, THEN TURN IT BACK ON AGAIN. IT HAPPENS AGAIN LESS THAN A YEAR LATER. THIS TIME THE LIGHT CAME ON THREE TIMES IN TEN MINUTES.THE OUTSIDE TEMPERATURE WAS AGAIN 95 DEGREES. I DID TAKE IT TO A DEALERSHIP AND THEY WERE NOT ABLE TO DUPLICATE THE CONDITIONS TO SEE IF IT WOULD DO IT AGAIN.

WHILE IN PARK OR WHEN DRIVING AND THE BRAKES ARE PUSHED DOWN FOR RED LIGHTS AND SUCH THE CAR WILL SHAKE AND 'SKIP' UNCONTROLLABLY.

THE VEHICLE STALLS AND NO RESPONSE WHEN GAS PEDAL IS DEPRESSED, AFTER ABOUT 4 OR 5 SECONDS THE ENGINE RESPONDS TO GAS PEDAL. THIS HAPPENS AT SPEEDS OF LESS THAN 5 MPH WHEN TURNING OR IN STOP AND GO TRAFFIC. WHEN TURNING ACROSS ONCOMING TRAFFIC AND IT HAPPENS, THEN IT IS A SAFETY PROBLEM. I HAVE NOT TAKEN VEHICLE IN TO DEALER YET.

AFTER STARTING THE CAR AND PLACING THE CAR INTO REVERSE OR DRIVE THE CAR SHUTTERS OR SHAKES HORRIBLY TO THE POINT IT SHUTS OFF/ DIES. ONE TIME IT DID SHUT OFF ON ME I HAVE ALSO NOTICED THAT TURNING ON THE A.C. AT IDLE SOMETIMES MIMICS THE ENGINE SHUTTER/SHAKING OR THIS COULD BE LINKED TO TWO DIFFERENT THINGS

I CAN BE STOPED ON THE ROAD WITH THE BREAK PEDAL PUSHED ALL THE WAY AND THE CAR STILL MOVES FORWARD. AT SOME POINTS AT STOP LIGHTS I PUT MY CAR IN PARK SO IT WON'T MOVE FORWARD. THIS HAS HAPPEN A LOT SINCE I HAVE BOUGHT THE CAR IN OCTOBER OF 2018.

DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM

I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.

CAR WAS PARKED UNDER CARPORT ALL NIGHT. GOT IN THIS AFTERNOON TO GO GROCERY SHOPPING, STARTED CAR, CLOSED DRIVER'S DOOR AND THE REAR HATCHBACK WINDSHIELD EXPLODED. IT DID NOT IMPLODE, IT EXPLODED. NO BODY DAMAGE, NO TREE LIMB, NO ROCK, NOTHING HIT OR TOUCHEF THE CAR WHILE UNDER CARPORT. CAR WAS STATIONARY WHEN THIS HAPPENED. I TOOK PICTURES AND VIDEO WITH MY PHONE.

WHILE BRAKING, THE BRAKE PEDAL IS GOING TO THE FLOOR BOARD: SCARY. NOT EVERY TIME--INTERMITTENTLY. WHAT IF THE BRAKES FAIL ALTOGETHER? WE BOUGHT THE CAR NEW AND WITHIN THE FIRST 400 MILES EXPERIENCED THE PROBLEM. IT WAS IN THE SHOP FROM 3/16 TO 3/21 THEY REPLACED THE MASTER CYLINDER AND CYLINDER ASSEMBLY. THEY FINISHED IT JUST IN TIME FOR MY HUSBAND'S PLANNED VACATION. THE VACATION INCLUDED DRIVING THE KIA OVER 2000 MILES. ON THE WAY BACK, STILL OVER 700 MILES FROM HOME AND JUST PRIOR TO TRAVELLING THROUGH THE SMOKEY'S, THE BRAKES HAVE THE SAME PROBLEM. I'M TYPING THIS AS I FRET ABOUT WHETHER HE WILL MAKE IT HOME SAFELY. I CALLED THE SHOP HE IS SCHEDULED TO GO BACK IN ON MONDAY. I HOPE HE MAKES IT HOME SAFELY TO GET TO THAT APPOINTMENT AND THAT THEY CAN REALLY CORRECT THE PROBLEM.

FRONT GLASS PANEL OF SUNROOF SHATTERED AND FAR RIGHT/LEFT CORNERS ARE CAVING IN

WHEN IDLING AT A TRAFFIC LIGHT OR STOPPED IN TRAFFIC, WITH FOOT ON BRAKE IN NORMAL POSITION, CAR OCCASIONALLY JUMPS AND INCHES VERY SLIGHTLY FORWARD. TO PREVENT THIS FROM HAPPENING DRIVER MUST BE PRESSING VERY VERY FIRMLY ON BRAKE TO THE POINT WHERE DRIVER FEELS TENSION IN HER LEG. THIS HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE CAR PURCHASED IN FEBRUARY.

WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.

THE KIA BACKUP CAMERA DOES NOT WORK PROPERLY WHEN ITS DARK. YOU CANNOT SEE ANYTHING YOU CANT DISTINGUISH A GARBAGE CAN FROM A PERSON. I WENT TO THE DEALER WITH THIS PROBLEM AND THEY SAID THIS THE WAY THEY ARE. I BELIEVE THIS PROBLEM IS A SAFETY ISSUE. I CHECKED OTHER KIA SOULS AND THEY HAD THE SAME PROBLEM. WHEN IN TOTAL DARKNESS THE PROBLEM GETS EVEN WORST.