135 consumer complaints have been filed with NHTSA for the 2015 Ram 3500. Click any complaint to view the full owner description.
ELECTRICAL SYSTEMMarch 4, 2026
The contact owns a 2015 Ram 3500. The contact stated while driving approximately 70 MPH in the left lane, the check engine warning light illuminated, and the vehicle simultaneously went into LIMP Mode. The contact was able to pull over to the shoulder of the roadway. The contact was able to continue driving, but the vehicle failed to exceed 5 MPH. Upon arriving to the residence, the vehicle was scanned, and it was determined that the turbo charger actuator had failed and needed to be replaced. The contact purchased an aftermarket part and repaired the vehicle. The dealer was not contacted. The contact later became aware that the failure was related to Chrysler Extended Warranty Coverage Number: X99; however, the contact had not received a notification from the manufacturer. The contact requested reimbursement from the manufacturer; however, the reimbursement was denied because the vehicle was not repaired by a dealer. The failure mileage was approximately 50,000.
STEERING,SERVICE BRAKESMarch 4, 2026
humming from the hydroboost pump, actual issue is the high pressure steering line has a nylon tube inside the hose that breaks apart and moves throughout the system. Dodge had one revision of the hose on the early model years but this issue has gone unresolved. I am afraid if i cant get it fixed it may possibly cause the brakes or steering assistance to fail.
SERVICE BRAKESMarch 4, 2026
The output voltage to the Trailer Braking system is low, only 7.5 volts. Other owners have the same problem. From what I understand there is an issue with the computer that keeps the Original Equipment trailer brake controller from delivering full power at speeds below 30 MPH. This is a safety hazard in stop and go driving. There are many complaints about this same problem in the Ram Forumz. Ram should be able to do a software update to fix the problem. One of the posts in the forum stated that Ram has the software update available but will charge a lot of money for it. This is a safety issue and these trucks should be recalled to fix the problem.
STEERING,SUSPENSIONFebruary 17, 2026
There was a recall forced by the NTSB for a condition where the track bar adjustment nut would come loose and the truck would lose steering. The recall on the track bar was rectified by the dealer by welding the nut on the track bar. Now that the nut has been welded a proper alignment can not be preformed. There is no longer adjustment available due to the welded nut. The only way to properly fix this is to replace the track bar. I have had many communications with ram (stellantis) and they refuse to remedy this as they tell me they have complied with the NTSB’s resolution.
SERVICE BRAKESMay 2, 2025
At about 3,000 miles I noticed a periodical head light flicker and intermittent radio issues. Shortly after that the truck has presented with periodical brake issues. My front brakes parodically drag and get hot. Typically on one front side or the other. However on [XXX] my wife and I took the truck out for a drive and both front brakes began dragging and heated up. I had to be towed 40+ miles back home. Two of my neighbors can verify I've had issues with the brakes on multiple occasions for several years now. I've had to limp the truck home on several occasions while in town and in Feb. 2025 it put my wife and I in what a consider a dangerous situation by stranding us on the side of the highway. I don't remember any warning lamps coming on but I did a scan after I got the truck back home. B170-15, B210A-16, B222C, B2861-15, P2509 & P2560 were present. I used my scanner to delete the codes and reset the EMC but am a bit hesitant to take the truck out on the road. Note: The truck has experienced a weird and harsh vibration on back of truck as well. I stop, shut engine off - do a walk around but haven't been able to pinpoint anything. Crank engine back up and problem has seemingly resolved itself. I think it's possibly a brake issue as well. At present this truck has less than 11,000 miles on it. Yes, LOL, less than 11,000 miles. Calipers and pads are in excellent functioning order. Fluid is easily pushed back into reservoir with no restrictions and no apparent degradation of flexible lines. I considered the brake fluid might have moisture built up in the system so I had a complete fluid replacement done but problem has persisted.I did read there's a recall on the the HCU/ABS unit and my truck seems to be in that category but haven't received anything from FCA. [XXX] Your attention and assistance would be greatly appreciated. Thank You. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEMDecember 15, 2024
the instrument panel dash cluster went black and now I have no information like tire pressure, mph, engine oil temp, coolant temp, cruise control,parking sensor alert, ect. I have tried everything to reboot or see if there is loose connections and have come up with nothing. this could be a hazard.
WHEELSNovember 6, 2024
The contact owns a 2015 Ram 3500. The contact stated while driving 60 MPH, the steering started shuddering and the vehicle made an abnormal popping sound. The contact then noticed that the front driver's side wheel was wobbling. The contact pulled over to the side of the road and inspected the wheel. The contact noticed that two of the wheel studs of the front driver's side wheel had fractured. The contact stated that the vehicle was previously taken to the dealer to be repaired under NHTSA Campaign Number: 21V398000 (Wheels); however, the dealer informed the contact that the wheel studs did not need to be replaced. The dealer was notified of the failure and informed the contact that the VIN was no longer included in the recall because the recall had been marked completed. The vehicle was not repaired and remained on the side of the road. The manufacturer was not notified of the failure. The failure mileage was approximately 166,000.
UNKNOWN OR OTHER,ENGINENovember 1, 2024
I am filing this report to highlight ongoing safety and warranty issues with my 2015 Dodge Ram 3500, which is severely impacted by Recall 67A. This recall was intended to address emissions tampering, involving significant obligations for Stellantis/Cummins Inc. under the emissions extended warranty, termed the "Special Extended Warranty." Since the completion of the recall in January 2024, my vehicle has been inoperable for a total of 148 days due to significant defects. The vehicle has required six service visits to address these issues, with the most recent visit occurring on October 31, 2024, when it was towed back to the dealership. Throughout this process, I have encountered a lack of effective communication from both Cummins and FCA, and my attempts to resolve these issues were largely ignored until I escalated the matter to federal authorities, including Randall Stone from the U.S. DOJ. The ongoing failure to address these defects has not only violated warranty obligations but also poses a risk to safety, as the vehicle remains inoperable. Impact of the Problem: The inability to use my vehicle has caused considerable disruption to my daily life, preventing me from performing essential tasks, including towing a camper and transporting heavy items. This situation has also led to significant emotional distress, given the prolonged nature of the issues and the lack of adequate responses from the manufacturer. Action Requested: I seek the NHTSA's assistance in investigating these ongoing issues with my vehicle and holding the manufacturer accountable for their failure to uphold warranty obligations and address safety concerns related to emissions defects.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKESSeptember 10, 2024
ABS and Traction control warning lights are on display. Cruise control and 4x4 will not engage due to this issue. Also causing malfunction while towing a trailer.
WHEELSJune 26, 2024
The contact owns a 2015 Ram 3500. The contact stated while driving 35-40 MPH, the vehicle started wiggling and wobbling abnormally. The contact was able to pull to the side of the road, where he noticed that the outer rear wheel had separated from the vehicle. Additionally, the contact noticed that the inner rear wheel had separated and pinched the axle, causing the wheel to support the vehicle. The vehicle was towed to the dealer, where an assessment was made. The dealer determined that the wheel studs needed be replaced under NHTSA Campaign Number: 21V398000 (Wheels); however, the wheel replacement was not covered. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 183,901.
POWER TRAINFebruary 28, 2024
The contact owns a 2015 Ram 3500. The contact received notification of NHTSA Campaign Number: 17V821000 (Power Train). The contact had experienced the failure and paid for the repair before receiving the recall notification. The contact stated he received the notification in January 2024 and took the vehicle, the notification, and the receipt for the repair to the dealer to be reimbursed. The contact stated the manufacturer was made aware of the issue however, the contact was not reimbursed for the repair. The failure mileage was unknown.
TRAILER HITCHESFebruary 2, 2024
The contact owns a 2015 Ram 3500. The contact stated that the gooseneck ball hitch failed to remain secured. No warning light was illuminated. The vehicle was taken to dealer. The dealer confirmed the failure with the gooseneck ball hitch was related to the recall but did not replace the gooseneck ball hitch. The contact referenced NHTSA Campaign Number: 18E028000 (Trailer Hitches) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 37,000.
UNKNOWN OR OTHERNovember 21, 2023
Backing up 11/20/23 in our driveway, the tailgate fell down, shut it and it occurred 2 more times before it could be re-parked.
SERVICE BRAKESOctober 30, 2023
ABS Module / HCU (Hydraulic Control Unit Failure) causing abs MIL on. Fault code C0020
POWER TRAINOctober 27, 2023
The contact owns a 2015 Ram 3500. The contact stated that after his wife started the vehicle, the transmission failed to shift into the intended gear because the gear shifter was loose. The vehicle was towed to the dealer, where the gear shifter bolt was tightened; however, after the repair was performed, the gear shifter detached while the contact was shifting into gear. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V821000 (Power Train); however, the failure occurred. The failure mileage was approximately 112,000.
WHEELSDecember 30, 2022
The contact owns a 2015 Ram 3500. The contact stated while driving at approximately 30 MPH, the driver's front and driver's side rear wheels detached from the vehicle. The contact became aware of nine broken wheel studs. There was no warning light illuminated. The contact referenced the failure to NHTSA Campaign Number: 21V398000 (Wheels) however, the VIN was not included in the recall. The contact made a local dealer aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the wheel studs and lug nuts needed to be replaced. The vehicle remained with the independent mechanic awaiting parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000.
SERVICE BRAKESDecember 17, 2022
ABS Module failed and is not reading rear wheel speed. Shop isolated issue to ABS module, and hydraulic control unit. Four safety components are no longer working as a result: ABS braking, traction control, 4wd, and rear back up sensors. This appears to be a common issue with Rams HD trucks as the parts are on back order causing me to drive my vehicle with no safety features.
ELECTRICAL SYSTEM,AIR BAGS,STRUCTUREDecember 5, 2022
Driving down turnpike my truck went up in flames, mopar sent investigator to determine cause of fire at dealership never called me to give me a report they emailed me to badly burnt to determine cause of fire.
UNKNOWN OR OTHER,SERVICE BRAKESJuly 6, 2022
After I brought my truck in for recall Y26 they inspected the studs and said they were fine (not stretched which is what the recall is for). I took a trip and put 6,700 after the inspection and the dealer re-torqued the wheels. When I got back there seemed to be something wrong with the brakes and so I brought it back to the same dealer that inspected it before and verified the studs were not stretched, now found that the pads and rotors were damaged and the studs were studs now stretched. No problem before the recall but after the recall and new torque for the wheels the studs are stretched. Dodge said they will pay for the studs to be replaced but not the brakes. The brakes were fine before. If it were just the pads I would understand that this could be normal wear but the rotors being destroyed only on the wheels that now had stretched studs does not make any sense and given that it was inspected beforehand and only after the new torque did the studs stretch and damage the rotors it seems like they may not be fixing the issue that the recall was originally issued for, in fact, they may have made the problem worse. The representative from Dodge said they have not had any other complaints so the brake damage must not have been caused by the stretched studs.
WHEELSJune 22, 2022
The contact owns a 2015 Ram 3500. The contact had initially received notification of NHTSA Campaign Number: 21V398000 (Wheels). The vehicle was then taken to a dealer where the recall repair was performed. The contact stated that approximately 6,600 miles after the recall repair was performed, the vehicle started vibrating while driving at various speeds. Additionally, the contact mentioned that the brake pedal was vibrating while depressed. There was no warning light illuminated. Upon inspection, the contact discovered that all the lug nuts on each wheel were not properly tightened. The dealer and the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 131,000.
WHEELSJanuary 3, 2022
Informed on recall for a wheel stud possibly breaking sending wheel flying off vehicle. 7 months later and no fix!! This could be a deadly occurence if wheel comes off vehicle and hits another vehicle as well as loss of control of my vehicle. I also tow 16000lb trailers!
STEERINGMarch 24, 2021
DRAG LINK WAS TACK WELDED BY DEALER AS A TEMPORARY FIX BUT WILL NOT REPLACE IT WITH THE UPGRADE. I CANNOT GET A WHEEL ALIGNMENT UNLESS I PURCHASE A NEW DRAG LINK FOR 450.00 DOLLARS
STEERING,SUSPENSIONMarch 1, 2021
I WAS TOWING MY TRAVEL TRAILER AND ENTERED A SLIGHT LEFT TURN AT APPROXIMATELY 50MPH WHEN MY FRONT DRIVER SIDE TIRE STARTED TO SHAKE/WOBBLE UNCONTROLLABLY. I SLOWED DOWN AND IT STOPPED. DEALERSHIP REPLACED BOTH FRONT HUBS AND BEARINGS. WHEN I HIT A SMALL BUMP WHILE TURNING AND NOT TOWING, IT STILL SHAKES/WOBBLES UNCONTROLLABLY. I NOTIFIED DEALERSHIP ABOUT IT AND THEY STILL FAILED TO MAKE THE REPAIR. THE VEHICLE IS STILL UNDER WARRANTY.
SUSPENSIONFebruary 11, 2021
THE TRUCK WAS RECALLED AND A TEMPORARY WELD WAS PLACED ON THE FRONT STEERING ALIGNMENT UNTIL PARTS COULD BE OBTAINED FOR A PERMANENT FIX. NOW IT SHOWS AS REPAIRED BUT A PERMANET REPAIR WAS NEVER MADE. I CAN NOT ALIGN MY STEERING BECAUSE IT IS WELDED. AT THE VERY LEAST THIS WILL CAUSE UNEVEN TIRE WEAR AND PREMATURE REPLACEMENT
ELECTRICAL SYSTEM,WHEELSFebruary 3, 2021
TPMS SENSORS BEING CALLED OUT IN WRONG LOCATIONS FOR REAR TIRES. TPMS WAS CALLING OUT TIRES IN WRONG POSITIONS AND VALUES. FRONT WAS ALSO CALLING IT INCORRECT VALUES. DUALLY. PROBLEMS WITH INCORRECT CALL OUTS CAUSED MULTIPLE TRIPS TO REPAIR SHOPS, TO REPAIR TIRES THAT WE'RE INFLATED PROPERLY BUT READING OUT ON WRONG SIDE OF VEHICLE. AFTER LAST VISIT, DEALER REPLACED TWO ALLEGEDLY BAD SENSORS WHILE ONLY ONE BAD ONE WAS IDENTIFIED AS BAD BY DISCOUNT TIRE. WHILE ALL TPMS APPEARED TO BE READING AFTER THIS REPAIR, RIGHT REAR OUTER TPMS WAS READING A STEADY 68 PSI WHILE ALL OTHER TIRES STARTED OFF LOWER AND INCREASED APPROPRIATELY AS TIRES HEATED UP WITH DRIVING, THIS SENSOR READING DID NOT CHANGE. DUE TO CROSSED READINGS ON FRONT, RIGHT FRONT TIRE WAS INDICATING LOW PRESSURE WHILE PROSPEROUS INFLATED, AND LEFT FRONT WENT FLAT, DUE TO INCORRECT TPMS SENSOR READINGS, STRANDING VEHICLE UNTIL IT COULD BE REPLACED AND TAKEN TO SHOP. CONSIDER CHRYSLER RECALL P62 ... ALSO DEALER NOW CLAIMS THAT INNER AND OUTER TIRES USE THE SAME STPMS SENSORS, WHEN OTHER HAVE REPORTED THAT THE INNER AND OUTER TIRES ON THE DUALLY USE DIFFERENT SENSORS.. BUILD DATE 10/2014 .... LOOKS LIKE YOU. NEEDED TO RECALL A BROADER RANGE OF DUALLY THAN JUST THE CHASSIS CAB FOR TPMS DOR 2015'S UNDER P62 I AM AT DEALER AGAIN, AS THEY BUMBLE THEIR WAY AROUND FIXING THE TPMS AND ATTEMPTING TO ALSO UPDATE THE RADIO SOFTWARE FROM 15.17.5 TO 18.45.01
POWER TRAIN,ENGINENovember 30, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO LIMP MODE WITHOUT WARNING, CAUSING THE VEHICLE TO INDEPENDENTLY DECELERATE WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF EUGENE (2121 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE TURBO BOOSTER ACTUATOR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
POWER TRAINNovember 5, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED WHILE DRIVING 5 MPH, THE SERVICE TRANSMISSION AND SHIFT TO DRIVE WARNING MESSAGE WERE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT PARKED AND RESTARTED THE VEHICLE. THE VEHICLE HESITATED AND THEN STALLED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HIS DESTINATION. THE CONTACT STATED THAT THE FOLLOWING DAY THE FAILURE RECURRED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC AND WAS INFORMED THE GEAR SHIFTER LINKAGE CABLE NEEDED TO BE REPLACED. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO LOCATED AT 3710 W. WENDOVER AVE, GREENSBORO, NC 27407, (336) 895-1348, WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
POWER TRAIN,VEHICLE SPEED CONTROL,VISIBILITY/WIPEROctober 18, 2020
TIPM, REAR END LEAKS, TRANSMISSION REPLACED, DEF PUMP REPLACED, KNOX, EGR VALVE REPLACED, TURBO SENSOR, THIS TRUCK COST 2 DOLLARS A MILE TO OPERATE, BRINGING IT INTO THE SHOP IS LIKE PULLING TEETH HORRIBLE IT'S TWO TO THREE WEEKS.
ENGINEOctober 7, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WITH THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE BATTERY CABLES WERE DISCONNECTED AND RECONNECTED AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE PCM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
UNKNOWN OR OTHERAugust 21, 2020
INTEGRATED TRAILER BRAKE CONTROLLER NOT FUNCTIONING PROPERLY CANNOT APPLY ENOUGH VOLTAGE AND AMPERAGE TO TRAILER BRAKES TO PROPERLY STOP WHETHER STOPPED OR WHILE MOVING, MAXIMUM GAIN CANNOT APPLY ENOUGH STOPPING POWER. 3 TRAILER EXPERTS HAVE TOLD ME THE POWER IS INSUFFICIENT TRAILER BRAKES HAVE BEEN SERVICED
WHEELSJuly 29, 2020
DURING A TRIP ON AN IMPROVED HIGHWAY, THE FRONT END BEGAN TO SHAKE VIOLENTLY. THE STEERING WHEEL WAS HARD TO KEEP AHOLD OF AT 50 MPH. AT THIS TIME THE TRUCK HAD 17596 MILES ON IT. WHEN WE RETURNED HOME I CALLED MY DODGE DEALER, LANDERS MCLARTY TO EXPRESS MY CONCERN OF THE TRUCK PERFORMANCE. SUBSEQUENTLY I BROUGHT THE TRUCK IN FOR AN INSPECTION AND RESOLUTION OF THE PROBLEM. THE REPORT WAS THAT THE TIRES WERE CUPPED AND I NEEDED NEW TIRES. I FELT THAT THIS SHOULD BE TREATED AS DEFECTIVE EQUIPMENT AND THAT THEY SHOULD COVER THE COST. THE TIRES ARE NEXON TIRES FROM S. KOREA. AT 17596 MILES THEY SHOULD NOT FAIL THAT SOON. I WAS TOLD BY THE GM THAT THEY HAVE TROUBLE WITH TIRES ON 'THIS KIND OF TRUCK AND THAT I GOT GOOD USAGE AT 1759 MILES. AM TAKING THE THE VEHICLE TO AN INDEPENDENT TRUCK CENTER TO HAVE AN INSPECTION AND REMEDIATION F TIRES IF NEEDED. HAVE BEEN TOLD THAT 17596 MILES IS TOO SOON FOR TIRES TO FAIL. DODGE RAM DEALER, LANDERS MCLARTY REFUSES TO HONOR MY 10 YEAR WARRANTY DUE TO TIRE PROBLEM.
POWER TRAINJune 12, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT CONTACTED HILL KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD PENSACOLA, FL 32505, 850-972-2050) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. BAY CHRYSLER DODGE JEEP (636 15TH ST PANAMA CITY, FL 32401, 850-785-159) WAS NEXT CONTACTED HOWEVER, WAS UNABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
POWER TRAIN,ENGINEMay 6, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT NORMANDIN CHRYSLER DODGE JEEP RAM FIAT LOCATED AT 900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
STEERINGMay 5, 2020
TL* THE CONTACT WAS A LAWYER CALLING ON BEHALF OF HER CLIENT WHO OWNED A 2015 RAM 3500. THE LAWYER STATED WHILE HER CLIENT WAS HAULING HORSES AT AN UNKNOWN RATE OF SPEED, THE STEERING ROD BROKE UNEXPECTEDLY, CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE DRIVER DROVE DOWN AN EMBANKMENT AND HIT A SIGN, TOTALING THE VEHICLE. THE LAWYER WAS UNAWARE IF ANY WARNING LIGHTS WERE ILLUMINATED PRIOR TO THE FAILURE; THE LAWYER WAS ALSO UNAWARE IF THE AIR BAGS DEPLOYED UPON IMPACT. THE DRIVER NOR THE HORSES WERE INJURED DUE TO THE CRASH. THE POLICE WERE CALLED AND A POLICE REPORT WAS FILED. UPON INVESTIGATION, THE LAWYER DISCOVERED AN ACTIVE RECALL ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING); WHICH SHE LINKED TO HER CLIENT'S FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED A TOTAL LOSS. THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
ELECTRICAL SYSTEM,SERVICE BRAKESApril 15, 2020
THE INTEGRATED TRAILER BRAKE MODULE FAILS WITH NO WARNING. WHEN REPLACED IT FAILS AGAIN. THIS HAPPENS WHEN TOWING AND THE DRIVER HAS NO WARNING OF FAILURE UNTIL THE BRAKES ARE APPLIED. IN AN EMERGENCY STOP THIS HAS PROVEN TO BE A RISK TO PROPERTY AND LIVES. THIS IS A CONSISTENT PROBLEM WITH DODGE RAM TRUCK FROM 2015 ON. *TR*DT CONSUMER STATED INTERNAL TRAILER BRAKE CONTROLLER WAS REPLACED AND VEHICLE HAS BEEN REPAIRED.*JB
POWER TRAINApril 14, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AN UNKNOWN DEALER AND THE MANUFACTURER WAS CONTACTED ON MULTIPLE OCCASIONS. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT WAS NOT PROVIDED AN ESTIMATED DATE FOR PARTS ARRIVAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
EXTERIOR LIGHTINGApril 9, 2020
WATER GETS INTO THE HEADLIGHT HOUSING AND STAYS IN THERE UNLESS HEADLIGHTS ARE REMOVED AND WATER IS RELEASED. *TR
EQUIPMENT,ENGINEMarch 10, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BILL BRYAN CHRYSLER DODGE JEEP RAM 3401 US-441, FRUITLAND PARK, FL 34731 WHERE THEY INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THE PARTS WOULD BECOME AVAILABLE IN MARCH 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
ENGINEMarch 4, 2020
CONSISTENTLY GETTING A P00AF ENGINE CODE. PERTAINS TO THE TURBO BOOST ACTUATOR. APPARENTLY THIS HAS BECOME A COMMON PROBLEM WITH MANY OF THE RAM 6.7L CUMMINS ENGINES. THIS CAN LEAD TO POOR ENGINE PERFORMANCE AND EVENTUALLY CATASTROPHIC ENGINE FAILURE. CURRENTLY THE REPAIR COST JUST FOR THE ACTUATOR THROUGH MOPAR IS $3000. OBVIOUSLY THIS IS A RECURRING ISSUE WITH THESE TRUCKS, AT A SUBSTANTIAL COST TO THE CONSUMER. I BEGAN NOTICING THAT MY ENGINE BRAKE WOULD NOT ENGAGE WHEN DESCENDING GRADES, AND THEN I STARTED GETTING AN INTERMITTENT ENGINE LIGHT WOULD COME ON, NOW IT COMES ON ALL THE TIME. I HAD A LOCAL PARTS STORE LOOK UP THE ENGINE CODE FOR ME AND IT LOGGED A P00AF CONDITION. I GOOGLED THE INFORMATION AND REALIZED THAT THIS IS A VERY SERIOUS ISSUE THAT COULD BECOME A VERY EXPENSIVE REPAIR IF NOT ADDRESSED IN A TIMELY MANNER. IN MY OPINION, A RECALL SHOULD BE ISSUED FOR THIS.
ELECTRICAL SYSTEMMarch 4, 2020
RIGHT HAND REAR ELECTRIC DOOR WINDOW DOES NOT ROLL BACK UP. I HAVE TO SHUT THE ENGINE OFF, WAIT FOR A FEW SECONDS AND THEN TURN IT BACK ON, SOMETIMES IT WILL ROLL BACK UP WITH THE DRIVERS SIDE DOOR WINDOW CONTROL, OTHER TIMES I HAVE TO GO AROUND TO THE DOOR ITSELF AND USE THE DOOR SWITCH TO GET IT TO ROLL UP.
SUSPENSIONFebruary 5, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED THE MESSAGE 'SERVICE AIR SUSPENSION SYSTEM 'ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MILLSBORO CHRYSLER, JEEP, RAM LOCATED AT 28380 DUPONT BLVD, MILLSBORO, DE 19966 HOWEVER, THE MECHANIC WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
ENGINEJanuary 29, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE STARTED TO EMERGE FROM THE EXHAUST PIPE AND THE VEHICLE STARTED TO LOOSE POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER AT APPROXIMATE 10 MPH, THEY DETERMINED THAT THE DIESEL PARTICULATE FILTER HAD BLOWN INSIDE THE EXHAUST SYSTEM AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,143. THE VIN WAS UNAVAILABLE.
POWER TRAIN,ENGINEJanuary 14, 2020
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, AN ORANGE GLOW COMING FROM UNDERNEATH THE VEHICLE AND THERE WAS ODOR OF SMOKE IN THE CABIN. THE CONTACT STOP IN THE MIDDLE OF THE ROAD BECAUSE THE VEHICLE WAS ON FIRE AND WAS ABLE TO EXIT THE VEHICLE WITH HIS WIFE SAFE BUT INHALED A LITTLE SMOKE. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT NOTICED UNDER THE HOOD WAS IN FLAME. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO UMANSKY CHRYSLER DODGE JEEP RAM DEALER, (960 HILTON HEIGHTS RD, CHARLOTTESVILLE, VA 22901, (434) 326-0298) WHERE THE CONTACT WAS INFORMED WHAT CAUSE FIRE, WHICH WAS A FAULTY TRANSMISSION COOLING LINE CLIP. THE TRANSMISSION FLUID IGNITED THE EXHAUST CAUSING THE FIRE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE AWAITING ON A PART TO TEST EVERYTHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE THREE TIMES AND PROVIDED A CASE NUMBER: 71744090-74426250. THE FAILURE MILEAGE WAS APPROXIMATELY 69,200.
SEAT BELTSDecember 27, 2019
ANY SPEED OVER 55MPH OR AND SMALL BUMPS LOCKS THE DRIVERS SEAT BELT, NO THER BELT DOES THIS, ONLY THE DRIVER SEAT BELT.
ELECTRICAL SYSTEMDecember 19, 2019
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT THE ODOMETER GAUGE STOPPED FUNCTIONING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ARCADIA MOTORS CHRYSLER DODGE JEEP (LOCATED AT 731 W MAIN ST, ARCADIA, WI 54612, (608) 323-3118) AND CHILSON CHRYSLER DODGE, LLC (LOCATED AT 1983 S PRAIRIE VIEW RD, CHIPPEWA FALLS, WI 54729, (877) 317-2734) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 621,369.
WHEELSNovember 7, 2019
PASENGER'S SIDE, FRONT TIRE (ORIGINAL EQUIPMENT NEXEN ROADIAN HTX) SEPARATED WHILE DRIVING STRAIGHT ON A HIGHWAY AT 65 MPH. SEPARATION CAUSED EXTREME VIBRATION AND INSTABILITY. CAUSED TRUCK TO BECOME UNDRIVABLE.
ELECTRICAL SYSTEMOctober 4, 2019
VEHICLE ATTEMPTS TO DO OVER THE AIR SOFTWARE UPDATE OF UCONNECT SYSTEM WHILE DRIVING. UPDATE DOES NOT INSTALL AND SHUTS SYSTEM DOWN CAUSING LOSS OF NAVIGATION, BACK UP CAMERA, AND EMERGENCY ASSISTANCE CALLING. CREATES A DANGEROUS SITUATION WHEN TOWING A LARGE HORSE TRAILER WITH LIVE ANIMALS ON BOARD, AND RELYING ON NAVIGATION AND OTHER SYSTEMS FOR ASSISTANCE.
POWER TRAIN,WHEELSSeptember 25, 2019
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 45 MPH, THE VEHICLE UNINTENTIONALLY PULLED TO THE RIGHT AND LEFT. THE CONTACT ALSO MENTIONED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO JERRY DAMSON CHRYSLER DODGE JEEP RAM (790 N BRINDLEE MOUNTAIN PKWY, ARAB, AL 35016, (256) 586-6041) WHERE UNKNOWN REPAIRS HAD TO BE PERFORMED TO THE TRANSMISSION AND TURBO CHARGER. IN ADDITION, THE HUBS AND BEARINGS WERE REPLACED. THE CONTACT STATED THAT THE FAILURES STILL OCCURRED AFTER THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 143,000.
TIRESSeptember 17, 2019
TL* THE CONTACT OWNS A 2015 RAM 3500 EQUIPPED WITH NEXEN ROADIAN-A/T PRO IT TIRES, SIZE: 235/80/R17 (NA). WHILE DRIVING VARIOUS SPEEDS, THE FRONT END OF THE VEHICLE VIBRATED SEVERELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE FRONT DRIVER'S SIDE TIRE EXPERIENCED BUBBLING AND TREAD SEPARATION. THE TIRE WAS REPLACED, BUT THE FAILURE RECURRED WITH THE REPLACEMENT TIRE APPROXIMATELY 10,000 MILES LATER. THE CONTACT INDICATED THAT FIVE SEPARATE TIRES LOCATED IN THE FRONT AND REAR OF THE VEHICLE EXPERIENCED THE SAME FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE DOT NUMBER AND VIN WERE NOT AVAILABLE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 10,000.
POWER TRAINSeptember 17, 2019
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT TOOK THE VEHICLE TO CARLOCK CHRYSLER DODGE JEEP RAM FIAT OF TUPELO (966 CROSS CREEK DR, SALTILLO, MS 38866, 662-842-2277) FOR ROUTINE MAINTENANCE AT 151,000 MILES. THE SERVICE MECHANIC INFORMED THE CONTACT THAT THE VEHICLE WAS DUE FOR A DIFFERENTIAL OIL CHANGE, THE CONTACT AGREED TO THE SERVICE AND A DIFFERENTIAL OIL CHANGE WAS PERFORMED. AT 173,000 MILES, THE CONTACT BEGAN TO HEAR A NOISE COMING FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT THEN RETURNED TO THE DEALER TO HAVE THE VEHICLE INSPECTED. THE MECHANIC TEST DROVE THE VEHICLE AND THE REAR DIFFERENTIAL BEGAN TO SEIZE. THE CONTACT WITNESSED THE MECHANIC TRYING TO ACCELERATE, BUT THE VEHICLE FAILED TO ENGAGE AND WOULD NOT ACCELERATE. THE DEALER DIAGNOSED THAT THE REAR DIFFERENTIAL FAILED AND WOULD COST APPROXIMATELY $6,000 TO REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT A REPRESENTATIVE WOULD CONTACT HIM REGARDING THE MATTER, BUT THE CONTACT HAD YET TO HEAR FROM ANYONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 173,000.
TIRES,WHEELSSeptember 6, 2019
DRIVER'S SIDE, FRONT TIRE (ORIGINAL EQUIPMENT NEXEN ROADIAN) SEPARATED WHILE DRIVING STRAIGHT ON A HIGHWAY AT 55 MPH. SEPARATION CAUSED EXTREME VIBRATION AND INSTABILITY. CAUSED TRUCK TO BECOME UNDRIVABLE.
POWER TRAINAugust 6, 2019
UNDER CERTAIN DRIVING CONDITION THE THROTTLE DOES NOT RESPOND IN A TIMELY MANNER. IN MERGING TRAFFIC IF YOU LET UP ON THE THROTTLE AND THEN APPLY IT AGAIN, THE ENGINE DOES NOT RESPOND FOR UP TO 2 SECONDS. THIS IS A VERY DANGEROUS SITUATION, IN HEAVY TRAFFIC MANY HAVE COMPLAINED TO FCA/RAM STARTING WITH THE 2013 MODEL THROUGH THE CURRENT MODELS. THERE ARE MANY SIMILAR COMPLAINTS OF "DEAD PEDAL" ON EACH YEAR AND 2500 OR 3500 WITH DIESEL ENGINES, BOTH WITH THE 68RFE AND AISIN TRANSMITTER. SOME TRUCKS AND/OR DRIVERS HAVE MORE TROUBLE WITH THE ISSUE THAN OTHERS. IT IS PAST TIME FOR YOU TO GET RAM TO ADDRESS THIS ISSUE. I LOOK THROUGH THE MANUFACTURERS COMMUNICATION SECTION AND SEE NO RESPONSE TO THIS ISSUE. THERE ARE MANY COMPLAINTS ON YOUR SITE COVER THIS TIME FRAME FOR THE YEAR/MODELS, AND THAT IS A TIP OF THE ICEBERG. I HAVE LEARN TO DRIVE AROUND THIS ISSUE MOST OF THE TIME, HOWEVER I WORRY THAT MY WIFE THAT DRIVES THE TRUCK IN THE WINTER IN ARIZONA COULD GET IN A BAD ACCIDENT BECAUSE OF THIS. I WOULD GLADLY TALK TO SOMEONE ABOUT THIS ISSUE.
STEERING,SUSPENSIONJuly 5, 2019
DEATH WOBBLE VIOLENT SHAKING TIRE BOUNCING OR SOMETHING. I ALMOST CRASHED MY TRUCK, I REPLACED THE HUBS DIDN'T FIX IT, I HAD THE TIRES BALANCED SAME PROBLEM, I REPLACED FRONT SHOCKS SAME PROBLEM, I DON'T WANT THE TRUCK I COULD DIE IN THIS UNSAFE TRUCK, DEALER WILL NOT TAKE IT BACK. CAN YOU HELP. (XXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
TIRES,WHEELSJune 30, 2019
NEXEN ROADIAN HTX RH5 LT235R/80-17 LR E. RIGHT FRONT TIRE HAS STARTED TO HAVE AN INTERNAL ISSUE. THE TIRE HAS "CROWNED" ON THE TREAD LINE. MEANING IT HAS AN ARC ON TREAD AREA FROM SIDE TO SIDE AND IS HIGHER IN THE CENTER. VEHICLE VIBRATES WHILE DRIVING IT BETWEEN 40 TO 70 MPH. ALL TIRES WERE ROTATED AT ABOUT 6,500 MILES. THE VEHICLE IS AT 7,900 MILES CURRENTLY. THE VEHICLE HAS ALWAYS HAD SOME SHAKING TO IT SINCE IT WAS NEW. IT HAS GOTTEN PROGRESSIVELY WORSE. I WON'T EVEN BOTHER WITH A WARRANTY CLAIM. THESE TIRES SHOULD BE BANNED FROM US DOT APPROVAL AND FCA SHOULD BE FINED HEVAVELY FOR BEING ALLOWED TO PUT NEXEN TIRES ON IT'S TRUCKS PERIOD. ALL OWNERS SHOULD BE GIVEN CREDIT TOWARDS PURCHASING REPLACEMENT TIRES. THERE ARE MANY FORUMS WITH VARIOUS COMPLAINTS ABOUT THE NEXEN TIRES BEING INSTALLED ON RAM TRUCKS. FOR THE SAFETY OF MYSELF AND FELLOW RAM OWNERS THE NEXEN TIRES SHOULD BE BANNED FROM ENTERING THE USA EITHER VIA OEM CHOICE OR ANY RETAILER OR COMMERCIAL SELLER. THESE TIRES HAVE AN EARLY 2014 DATE CODE. I'LL BE PURCHASING A NICE NEW PAIR OF BRIDGESTONE TIRES FOR MY TRUCK.
STEERINGApril 28, 2019
RECALL V06 ALLOWS WELDING OF ADJUSTABLE PARTS. THIS MEANS WHEN STEERING NEEDS ADJUSTMENT IN FUTURE, THE OWNER IS STUCK WITH BUYING ALL NEW PARTS TO REPLACE THE WELDED PARTS!!! HOW CAN YOU ALLOW THIS BURDEN BEING SHIFTED TO THE OWNERS WHEN FCA CAUSED THE PROBLEM BY NOT THREADING THE PARTS CORRECTLY?
UNKNOWN OR OTHERApril 17, 2019
HEAD LINER IS FALLING DOWN WITCH CAN IMPACT HEAD WHILE DRIVING
STEERING,SUSPENSIONApril 7, 2019
WHILE DRIVING THE TRUCK AND TURNING SLIGHTLY LEFT, I HIT A SMALL BUMP ON THE ROAD AND MY TRUCK STARTED VIBRATING UNCONTROLLABLY AND I LOST THE ABILITY TO STEER THE VEHICLE. THE VEHICLE VIBRATED SO HARD THAT I SLID ACROSS OTHER LANES OF TRAFFIC TO MY RIGHT WITHOUT BEING ABLE TO STEER. I BROUGHT THE VEHICLE TO A COMPLETE STOP ON THE SIDE OF THE ROAD. AFTER THE COMPLETE STOP, I WAS ABLE TO DRIVE AND STEER THE VEHICLE. SINCE THIS INCIDENT HAPPENED, I HAVE HAD THE SAME ISSUE HAPPEN WHEN I'M DRIVING WHILE TURNING AND HITTING A BUMP. I'VE HAD THIS HAPPEN ON INTERSTATE HIGHWAYS, STATE HIGHWAYS AND FLYOVER ON RAMPS. THE DEALERSHIP DOES NOT KNOW WHAT IS WRONG AND IS UNABLE TO FIX THE PROBLEM AT THE MOMENT.
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKESMarch 28, 2019
WHILE DRIVING ON HIGHWAY CRUISE CONTROL FAILED TO WORK, BRAKE LIGHT WENT ON AND STEERING WHEEL TURNED UPSIDE DOWN.*DT *DT BOTH JAM NUTS WERE FOUND TO BE LOOSE.*JB
ELECTRONIC STABILITY CONTROL (ESC)March 27, 2019
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL FAILED, WHICH CAUSED THE VEHICLE TO ACCELERATE AND BRAKE ON ITS OWN. FINDLAY CHRYSLER JEEP DODGE RAM POST FALLS (550 N ALBERTA ST, POST FALLS, ID 83854) WAS CONTACTED, BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300,000.
STEERINGFebruary 18, 2019
THE STEERING WHEEL BEGAN LOSING IT'S FUNCTION AFTER TURNING OUT OF MY DRIVEWAY, WHILE I WAS DRIVING DOWN MY STREET, AT APPROXIMATELY 20-25 MPH. IT WOULD TURN APPROXIMATELY 90 DEGREES WITH NO AFFECT SUDDENLY. I HAD IT TRANSPORTED TO THE RENO DODGE DEALERSHIP. THEY AT FIRST TRIED TO CHARGE ME FOR A REALIGNMENT. I TOOK IT TO ANOTHER REPAIR SHOP, AND THEY IDENTIFIED THAT THERE WAS A RECALL ON THIS ISSUE DUE TO A FAILURE IN THE 'DRAG LINKAGE.' I WENT BACK TO RENO DODGE AND THEY ADMITTED THERE IS A RECALL, BUT THEY DIDN'T HAVE THE UPDATED INFIRMATION FROM CHRYSLER, SO THEY WOULD NIT FIX IT. I HAD THE REPAIRS DONE AT THE OTHER SHOP, AND FCA HAS NOW BEEN AVOIDING REIMBURSING ME. THEY KEPT TELLING ME THEY COULDN'T IDENTIFY MY VIN, THEN THE HAD OTHER 'TECHNICAL DIFFICULTIES',THEY CLOSE MY CASE AS SOON AS THEY OPEN IT! THEY HAVE DONE THIS 4 TIMES NOW!
ELECTRICAL SYSTEM,AIR BAGS,STRUCTUREFebruary 14, 2019
MANUFACTURING DEFECT IN A DRAINAGE RAIL ON SUNROOF CAUSES WATER TO RUN INTO ELECTRONICS AND SIDE CURTAIN AIRBAG AND ITS WIRING. THIS LEAKING OCCURS WHEN THE VEHICLE IS IN MOTION AND WHEN STATIONARY. HERE'S A YOUTUBE VIDEO OF MY FINDINGS. HTTPS://M.YOUTUBE.COM/WATCH?V=QMXFK_UUVY4&T=29S
SUSPENSIONDecember 17, 2018
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING APPROXIMATELY 78 MPH, AN ABNORMAL NOISE WAS COMING FROM THE FRONT OF THE VEHICLE. IN ADDITION, THE VEHICLE SHOOK VIOLENTLY. THE CONTACT NOTICED THAT THE THREAD ON THE NUT FROM THE INNER TIE ROD WAS SHAKING. THE VEHICLE WAS TAKEN TO LEGACY CHRYSLER DODGE JEEP RAM (1798 HIGHWAY 3175 N BYP, NATCHITOCHES, LA 71457, (318) 238-3383) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,221. THE VIN WAS NOT PROVIDED.
EXTERIOR LIGHTINGNovember 15, 2018
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE HEADLIGHTS KEPT GOING OUT SEVERAL TIMES. THE CONTACT REPLACED ALL OF THE BULBS, SPECIFICALLY THE LOW BEAM HEADLIGHTS, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHTS OPERATED NORMALLY. THE DEALER (CLASSIC CHRYSLER DODGE JEEP RAM, 1102 WALTON DR, TEXARKANA, TX 75503, (903) 716-0600) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR NEXT WEEK. THE CONTACT INDICATED THAT HE HAD TWO OTHER 2016 RAM 3500 VEHICLES THAT EXHIBITED THE SAME FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 58,000.
POWER TRAIN,UNKNOWN OR OTHERNovember 4, 2018
ON PRESSING THE ACCELERATOR PEDAL, THERE IS A NOTICEABLE HESITATION BEFORE THE POWERTRAIN RESPONDS. I FEAR ONE DAY GETTING T BONED (SIDE IMPACT) FROM ANOTHER MOTORIST THAT IS UNABLE TO STOP OR NOT REALIZING THIS IS HAPPENING TO ME AND NOT SLOW DOWN QUICK ENOUGH. THIS IS ONLY NOTICEABLE FROM ACCELERATING FROM TAKEOFF AS IN LATER GEARS THE RESPONSE FROM ACCELERATOR TO RESPONSE IS FASTER. I BOUGHT THIS TRUCK USED ALMOST 2 MONTHS AGO AND DEALERSHIPS AND RAM CUMMINS FORUMS SITE THIS AS A COMMON PROBLEM!
STEERINGNovember 1, 2018
PITTMAN ROD BOLTS KEEP BACKING OFF, 2ND TIME THIS HAS HAPPEN. LOST OF STEERING. STEERING WHEEL SITTING BETWEEN 120 DEGREES AND 180 DEGREES..
AIR BAGSOctober 20, 2018
MY TRUCK 2015 DODGE RAM 3500 WITH 15K MILES AIR BAG ON DRIVER SIDE IS NOT WORKING IS THE DRIVER FRONTAL SQUIB 2 CONTROL CIRCUIT OPEN CODE# B000213 AND DRIVER FRONTAL SQUIB 1 CONTROL CIRCUIT OPEN CODE# B000113
WHEELSAugust 6, 2018
BEFORE I HAD 7500 MILES ON VEHICLE I HAD TO REPLACE BOTH STEER TIRES DUE TO SEPARATION THAT WAS DETERMINED TO BE DEFECTIVE TIRES, SINCE THE I HAVE HAD TO REPLACE 3 ADDITIONAL TIRES FOR SAME DEFECT, COMPLETE SEPARATION OF BUILD MATERIAL THAT HAS CAUSED EXTREME BOUNCE AND VIBRATION RESULTING IN 5 TIRES BEING REPLACED DUE TO DEFECTS, RETAILER THAT HAS HANDLED THE LAST 3 STATED THIS IS VERY COMMON TO THE RAM TRUCKS WITH THESE NEXEN BRAND TIRES
SUSPENSIONJuly 27, 2018
MANY CONSUMERS ARE REFERRING TO THE ISSUE AS "DEATH WOBBLE". AT HIGHWAY SPEEDS (50+) ANY SLIGHT BUMP WILL CAUSE A VIOLENT WOBBLE IN THE STEERING. THERE WAS A SAFETY RECALL (R46) FOR 2013-2014S AND CHRYSLER INDICATED THEY TOOK CARE OF THE ISSUE BUT I AM HAVING THE SAME ISSUE WITH MY 2015 RAM 3500 LARAMIE LONGHORN. IN ADDITION, THE TRUCK GOES THRU FRONT TIRES IN 10-15K MILES.
POWER TRAINJuly 26, 2018
WHILE PARKED ON SIDE OF HILL AND LOADING AN ATTACHED TRAILER, TRANSMISSION PARK FAILED AFTER APPROX 15 MINUTES CAUSING TRUCK TO ROLL DOWN HILL BARELY MISSING BUILDINGS THROUGH A FENCE AND INTO A BOG. IN CALLING DEALER THIS MORNING SAYS A RECALL FOR TRANSMISSION LOCKING PIN BUT RECEIVED NO NOTICE.
POWER TRAIN,UNKNOWN OR OTHERJuly 2, 2018
DEALER WONT FIX RECALLS....DEALER SAYS THEY DO NOT HAVE THE PARTS....HAS BEEN MANY MANY MONTHS AND DEALER SAYS THEY DO NOT HAVE PARTS.
WHEELSMay 29, 2018
2015 DODGE RAM 3500 DUALLY WITH 28,000 MILES ON IT AND I HAVE ALREADY REPLACED 3 OF THE 6 TIRES DUE TO TIRE TREAD SEPARATION. I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS BEFORE, BUT HAVE NEVER OWNED THIS BRAND OF TIRES EITHER. THESE ARE THE ORIGINAL TIRES THAT CAME ON THE TRUCK TO BEGIN WITH. VERY POOR TIRE!
STEERING,SUSPENSION,SEATSMay 26, 2018
TAKATA RECALL WHEN DRIVING MY VEHICLE ON THE HIGHWAY OR FREEWAY AT HIGH SPEEDS OF 65 TO 80 MPH THE WHOLE TRUCK BEGINS TO VIBRATE.HAVE GOTTEN IT CHECKED MECHANICALLY FOR FAULTS.TIRES HAVE BEEN CHECKED AS WELL AS STEERING COMPONENTS AND SUSPENSION AND EVERYTHING IS IN GOOD SHAPE.WAS TOLD THAT ITS NORMAL FOR A 2015 RAM 3500 DUALLY TO VIBRATE SO MUCH .ITS NOT.THERE ABSOLUTELY NO READON WHY A NEWISH TRUCK SHOULD VIBRATE SO MUCH THAT IT FEELS LIKE ITS GOING TO FALL APART ON ITS OWN.ITS NOT NORMAL AND ALL THE PEOPLE ON THE FORUMS WITH THE SAME PROBLEM HAVE BEEN TOLD BY THE DEALERS THAT IT IS NORMAL.IT IS A DRIVING HAZARD THAT ITS ONLY A MATTER OF TIME BEFORE DODGE HAS LAWSUITS ON ITS FRONT DOOR FOR NEGLICENCE ON THEIR PART FOR THE BAD VIBRATIONS MAKING BOLTS FALL OFF AND CAUSING A WRECK.
POWER TRAINApril 26, 2018
I HAVE RECEIVED MULTIPLE RECALLS ON THIS VEHICLE AND 2 OTHERS I OWN. WHEN I TAKE THEM TO THE DEALERSHIP I AM TOLD THEIR ARE NO PARTS AVAILABLE. LAST WEEK I WAS TOLD THAT DODGE IS FIXING NEWER CARS FIRST. HOW CAN I GET MY VEHICLES REPAIRED?
STEERING,SUSPENSIONMarch 30, 2018
I CAN'T DRIVE MY TUCK DUE TO THE FACE THE TRUCK BEING TO SHAKE OUT OF CONTROL AND I HAVE TO PULL OVER . I GO THE TRUCK HOME BUT DUE TO THE INSANE SHAKING I DO NOT DRIVE THE VEHICLE.
POWER TRAIN,ENGINEMarch 22, 2018
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WYATT ARP CHRYSLER DODGE JEEP IN SEGUIN, TEXAS AND ANCIRA CHRYSLER JEEP DODGE RAM IN SAN ANTONIO, TEXAS WERE MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
UNKNOWN OR OTHERFebruary 24, 2018
WHEN STARTING FROM A STATIONARY OR NEAR STATIONARY POSITION, THE TRUCK WILL HESITATE FOR 1-2 SECONDS IF THE ACCELERATOR IS FULLY DEPRESSED. THE ACCELERATION MUST BE SLOW AND GRADUAL TO AVOID THE HESITATION. THE IS DANGEROUS WHEN SLOWLY MERGING INTO TRAFFIC.
UNKNOWN OR OTHER,ENGINEFebruary 12, 2018
VEHICLE WAS PARKED AND CAUGHT IN FIRE IN THE ENGINE COMPARTMENT *TT *CN
POWER TRAIN,SERVICE BRAKESFebruary 7, 2018
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (SERVICE BRAKES, HYDRAULIC) AND 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
POWER TRAIN,ENGINEFebruary 7, 2018
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (GREENWAY DODGE CHRYSLER JEEP RAM ORLANDO, 9051 E COLONIAL DR, ORLANDO, FL 32817, (888) 292-3985) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 10/1/18*JB
UNKNOWN OR OTHERFebruary 7, 2018
SINCE RECALL #17V-562 HAVEN'T BEEN FIXED DEALER DON'T HAVE READY SINCE 09/2017 AND THIS CAN MAKE FIRE OR EXPLOSION, THEN LIGHT ENGINE CAME ON 02/01/2018 DEALER FIXED CONCERN 26 EMISSION PROBLEM, WITH BREATHER CRANKCASE , THIS IS RELATED BECAUSE WATER VAPOR ...... WHY DEALER CHARGE $1913 TO ME ON 02/01/2018 AT GREENWAY CHRYSLER JEEP AT 9051 EAST COLONIAL DR ORLANDO FL 32817, THIS RECALL 17/V 562 IF IT WAS FIXED SINCE 09/2017 THEN THIS WATER VAPOR PROBLEM WITH BREATHER CRANKCASE SHOULD BE AVOIDED. PLEASE CALL ME [XXX] I FEEL GOT CHARGED BECAUSE DODGE FAIL TO AVOID THIS PROBLEM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *PM *TR
ENGINEJanuary 19, 2018
MY DODGE RAM TRUCK WAS THE SUBJECT OF THREE SAFETY RECALLS, TWO OF WHICH WERE COMPLETED DECEMBER 12, 2018. A THIRD SAFETY RECALL, T25/NHTSA 17V-302, THAT, AT THE TIME OF MY FIRE INCIDENT, HAD NOT BEEN APPROVED BY CHRYSLER FOR THE WORK TO BE DONE. THE TWO SAFETY RECALLS WERE COMPLETED BY A DEALER APPROXIMATELY 80 MILES AWAY FROM MY HOME. ON THE DAY AFTER PICKING UP MY TRUCK, THE TRUCK'S ENGINE COMPARTMENT HAD A FIRE DURING MY 1-MILE DRIVE HOME FROM WORK. I OBSERVED SMOKE COMING FROM UNDER THE HOOD, TURNED OFF THE MOTOR, OPENED THE HOOD AND OBSERVED FLAMES. MY LOCAL FIRE DEPARTMENT RESPONDED TO THE SCENE, BUT I HAD ALREADY EXTINGUISHED THE FIRE. I NOTIFIED CHRYSLER AND THEY SUBSEQUENTLY DISPATCHED AN INVESTIGATOR TO MY HOME TO CONDUCT AN EVALUATION. ON JANUARY 3, 2018, THE INVESTIGATOR MET WITH ME AND PHOTOGRAPHED MY DAMAGED ENGINE COMPARTMENT. THE INVESTIGATOR HAD EARLIER INFORMED ME THAT CHRYSLER WOULD NOT PAY FOR THE TOW TO A DEALERSHIP WHERE A PROPER EVALUATION COULD TAKE PLACE. THE SAFETY RECALL INDICATED THAT, FOR MY MODEL AND YEAR OF TRUCK, THE WATER PUMP COULD FAIL AND "MAY" CAUSE A FIRE IN THE ENGINE COMPARTMENT. TODAY, JANUARY 19, 2018, I RECEIVED A LETTER FROM FIAT CHRYSLER AUTOMOBILES INFORMING ME THAT AFTER THEIR INSPECTION OF MY VEHICLE, "THE INFORMATION AT HAND WOULD NOT PERMIT US TO ASSOCIATE THE FIRE WITH A MANUFACTURING OR ASSEMBLY ERROR..." THEIR EVALUATION PROCEDURE WAS HAPHAZARD, AT BEST, AND HANDLED IN A VERY POOR MANNER. I ASKED THE EVALUATOR ABOUT HIS PROFESSIONAL BACKGROUND, AND HE WAS NOT AN ENGINEER, OR A MECHANIC. HE SIMPLY OBTAINED PHOTOGRAPHS FOR HIS REPORT. I DO NOT UNDERSTAND HOW CHRYSLER COULD MAKE A REASONED DECISION IN THIS MATTER WITHOUT A PROPER EVALUATION BY A TRAINED ENGINEER OR MECHANIC. THANK YOU FOR YOUR TIME AND CONSIDERATION. *BF *TR
ELECTRICAL SYSTEM,ENGINEJanuary 3, 2018
VEHICLE FAILS TO START IN COLD WEATHER BELOW 55 DEGREES. WHEN IT IS BELOW 55 DEGREES, THE WIN MODULE WILL NOT RECOGNIZE THE KEY FOB AND VEHICLE WILL NOT START. I MUST KEEP INSERTING THE KEY FOB, TURN IT OFF AND ON, RECYCLE DOOR LOCKS, OPEN AND CLOSE DOOR. I HAVE BROUGHT THIS TO THE DEALER. NO PARTS AVAILABLE. BROUGHT IT TO CHRYSLER'S ATTENTION, NO REPAIRS OR PARTS. IF I NEEDED TO GO ANYWHERE IN AN EMERGENCY, IT WOULD BE IMPOSSIBLE. ATTACHING VIDEO OF WHAT I GO THROUGH. WOULD LIKE TO KNOW WHY CHRYSLER DOES NOT HAVE PARTS NOR ARE THEY REPLACING DEFECTIVE PARTS UNDER WARRANTY. WEB SITE IS NOT ALLOWING ME TO UPLOAD A VIDEO OF THE PROBLEM
ENGINEDecember 27, 2017
MANUFACTURERS FAILED TO REMEDY A RECALL FOR THE WATER PUMP IN A TIMELY MANNER.
POWER TRAIN,ENGINENovember 10, 2017
BOUGHT TRUCK NEW AND AT 40K MILE MARK WATER PUMP ASSEMBY FAILED WHILE DRIVING ON HIGHWAY AT 75 MPH TOWING CAMPER,ALMOST CRASHED,LOST STEERING & CONTROL, TRUCK ALMOST CAUGHT FIRE, WAS SO HOT, STEEMING & SMOKING , MECHANIC COULDNT TOUCH HOOD FOR 45 MINUTES. STRANDED FOR A WEEK BEFORE FIXED-NOW AT THE 80K MILE MARK RE-CALL CAME OUT FOR EXACT PROBLEM AND NOW THERES NO FIX AVAILABLE ? ROLLING THE DICE WITH MANY LIVES ! AFRAID TO DRIVE THE VEHICLE. ALL MY ISSUES DOCUMENTED AT CHRYSLER CARE. I CAN NOT BELIEVE THEY ARE LETTING PEOPLE DRIVE THIS VEHICLE WITH NO FIX ....I NEED HELP AS WELL AS ALL WHO OWN THIS VEHICLE ORIGINAL ACCIDENT HAPPEND 3/2016
ENGINENovember 7, 2017
IF YOU LET UP ON THE THROTTLE FOR A TRAFFIC ISSUE AND PRESS IT BACK DOWN QUICKLY THE THROTTLE RESPONSE GOES DEAD FOR 1-2 SECONDS. THIS A REAL SAFETY ISSUE IN LEFT TURNS AND/OR MERGING INTO TRAFFIC. AKA DEAD PEDAL, WHICH IS WELL DOCUMENTED ON INTERNET SITES ASSOCIATED WITH RAM DIESEL PICKUPS.
STEERING,SERVICE BRAKESNovember 6, 2017
I WAS PULLING OUT OF A PARKING SPACE AND I HEAR A LOUD POP LOTS POWER STEERING AND BRAKES SYSTEM . THE CAR IS ONLY 2 YRS OLD
ENGINE,FUEL/PROPULSION SYSTEMNovember 3, 2017
THERE IS A DEFINITE DELAY IN ACCELERATION WHEN PULLING OUT IN TRAFFIC. SOMETIMES 2 OR 3 SECONDS OR MORE. ALSO WHEN DRIVING IN TRAFFIC IF YOU LET UP ON THE ACCELERATOR AND THEN RESUME ACCELERATING IT ALMOST FEELS LIKE THE VEHICLE STALLS. VERY DANGEROUS.
SERVICE BRAKESAugust 29, 2017
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT TOOK THE VEHICLE TO ROSEVILLE CHRYSLER JEEP DODGE RAM (2805 LONG LAKE RD, ROSEVILLE, MN, 55113) FOR TRANSMISSION WORK. THE CONTACT INQUIRED WITH THE DEALER TO HAVE THE BRAKE BOOSTERS ADJUSTED BECAUSE THE DEALER STATED THAT THEY FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT THIS WAS THE FOURTH TIME THE BRAKE BOOSTERS FAILED. WHILE DRIVING, THE BRAKES SEIZED AND THE VEHICLE WOULD NOT STOP. PER THE MANUFACTURER'S ORDERS, THE DEALER REPLACED THE BRAKE BOOSTERS AS A COURTESY. THE MANUFACTURER AGREED TO HAVE THE FAILURE REPAIRED, BUT STATED THAT THIS WAS THE LAST COURTESY OR REIMBURSEMENT. ANY ADDITIONAL FAILURES REGARDING THE BRAKE BOOSTERS WOULD BE AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
SUSPENSIONAugust 17, 2017
SHAKE IN THE TRUCK BEGINNING AT 65MPH UP TO AROUND 75MPH. I HAVE REPLACED TIRES, RIMS, REBALACED TIRES, REPLACED STEERING STABILIZER SHOCK, TRIED RUNNING AT DIFFERENT TIRE PRESSURES, ALL WITH NO IMPROVEMENT IN THE SHAKING.
ENGINE AND ENGINE COOLINGJuly 28, 2017
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL EXHAUST ODOR ENTERING THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LAKESHORE CHRYSLER JEEP DODGE JEEP RAM FIAT LOCATED AT 330 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 641-9595, AND THE CONTACT WAS INFORMED THERE WAS A THREE WEEK BACK LOG TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
STEERINGJuly 25, 2017
LOST STEERING TO THE LEFT, ONLY 2 INCHES OF TRAVEL. DRAG LINK ADJUSTMENT LOCK NUTS BACKED OFF ON THERE OWN. ALMOST HIT 3 VEHICLES INCLUDING A WV STATE TROOPER. RECEIVED A WARNING TICKET FOR DEFECTIVE EQUIPMENT.
POWER TRAINJune 30, 2017
DURRING NORMAL DRIVING CONDITIONS THE VEHICLE HAS SIGNIFICANT LAG IN THROTTLE RESPOSE, AS NOTED IN FORUMS AS A "DEAD THROTTLE". THE DELAY CAN BE AS SIGNIFICANT AS A COUPLE OF SECONDS BEFORE THE VEHICLE RESPONDS. I AM AFRAID THAT IT COULD OCCUR IN SITUATION WHEN ACCIDENT AVOIDANCE IS NESSECARY AND THE THE VEHICLE WILL NOT RESPOND CAUSING AN ACCIDENT. THE DELAY HAPPENS OFTEN, AND HAS BEEN DOING IT OVER THE SPAN OF SEVERAL MONTHS.
ELECTRONIC STABILITY CONTROL (ESC)May 25, 2017
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 35 MPH, THE ELECTRONIC STABILITY CONTROL (ESC) INDICATOR ILLUMINATED WITHOUT WARNING. DADELAND DODGE REPLACED THE ESC MODULE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. ..UPDATED 07/31/17 *BF *CN
ENGINE AND ENGINE COOLINGMay 23, 2017
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (COAST AUTO CENTER INC. 530 CHETCO AVE, BROOKINGS, OR 97415) WHERE IT WAS DIAGNOSED THAT THE DEGRADATION OF THE SELECTIVE CATALYTIC REDUCTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT DODGE HAD NOT YET MANUFACTURED THE PART. THE MANUFACTURER STATED THAT THE CONTACT COULD TAKE THE VEHICLE TO THE DEALER EVERYDAY TO HAVE IT CHECKED, BUT OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
STEERINGMay 21, 2017
TRUCK HAS 26,300 MILES ON IT. 7 DAYS AFTER GETTING THE TRUCK SERVICED AND ALIGNED AT MY LOCAL DEALER, WHILE DRIVING AT 70 MPH ON THE HIGHWAY IN GAINSVILLE, FL, THE STEERING WHEEL SLOWLY BECAME MIS-ALIGNED TO THE LEFT BY OVER 180 DEGREES, CAUSING REDUCED ABILITY TO STEER TO THE LEFT, A CHECK ENGINE LIGHT, A FAILURE OF THE ANTI-LOCK BRAKE CONTROL MODULE, AND FAILURE OF THE CRUISE CONTROL. I STOPPED AT NEAREST DEALER WHO SAID THE TRUCK WAS UNSAFE TO DRIVE, BUT DID NOT HAVE ANYONE AVAILABLE TO LOOK AT IT FOR AT LEAST A WEEK AND OFFERED NO FURTHER OPTIONS. BEING AS I WAS 200 MILES FROM HOME, I TOOK THE TRUCK TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE STEERING DRAG LINK JAM NUTS WERE LOOSE ALLOWING THE DRAG LINK TO ROTATE AT RANDOM. HE WAS UNABLE TO TELL WHETHER THE DEALER FAILED TO TIGHTEN THEM AFTER THE ALIGNMENT OR BECAUSE THEY WERE NEVER TIGHTENED AT THE FACTORY. THE DRAG LINK WAS RE-SET TO CENTER THE STEERING WHEEL AND THE JAM NUTS WERE TIGHTENED. I WAS ADVISED THAT HAD I NOT STOPPED TO HAVE IT FIXED, THE DRAG LINK COULD HAVE CONTINUED TO LOOSEN CAUSING A COMPLETE LOSS OF STEERING CONTROL. A QUICK GOOGLE SEARCH INDICATES THIS TO BE A RECURRING PROBLEM WITH THESE TRUCKS.
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMMay 10, 2017
WHEN ACCELERATING (EITHER FROM A STOP OR A ROLLING STOP) AND THEN BRAKING AND THEN ACCELERATING AGAIN, THE ENGINE WILL HESITATE. SOME CALL THIS "DEAD PEDAL" BUT I FEEL IT'S DANGEROUS BECAUSE IT LEAVES VULNERABLE IN TRAFFIC TO A COLLISION. IT'S HAPPENED TO ME NUMEROUS TIMES AND AGAIN TODAY. I WAS AT A 4 WAY STOP AND PROCEEDED TO ACCELERATE WHEN IT WAS MY TURN, ABOUT 1/3 WAY INTO THE INTERSECTION, A VEHICLE TRAFFIC IGNORED THE STOP SIGN AND ATTEMPTED TO CROSS MY LINE OF TRAVEL. I HAD TO BREAK AND THEN IMMEDIATELY ACCELERATE AND THE TRUCK HESITATED WHICH LEFT ME IN THE INTERSECTION. IF THE OTHER VEHICLE HAD BEEN TRAVELING AT A FASTER RATE, IT WOULD HAVE T-BONED ME. AS IT WAS, THE OTHER DRIVER WAS ABLE TO MANEUVER HIS VEHICLE AROUND ME. TO ME, THIS ISN'T A DELAY IN WHICH THE TURBO SPOOLS UP TO HELP DELIVER POWER. IT ALMOST FEELS LIKE THE THROTTLE IS DEAD HOWEVER THE TRUCK IS STILL RUNNING. THE HESITATION CAN LAST ABOUT A SECOND OR SO BUT IN THAT TIME, I FEEL THE TRUCK IS UNSAFE.
SUSPENSION,POWER TRAIN,UNKNOWN OR OTHERApril 20, 2017
AT 70 MPH OR ABOVE THE VEHICLE VIBERATES HEAVILY AND HAVE CHANGED TIRES AND BALANCED FOUR TIMES, IT FIBERATES IN THE REAR MOSTLY OR UNDER THE SEATS
UNKNOWN OR OTHERApril 6, 2017
TWO YEARS AND REPEATED VISITS TO DETERMINE A GROSS LACK OF ACCELERATION. ALMOST NON RESPONSIVE AT TIMES. ALSO A GEAR SHIFT SLAM AT TIMES. DANGEROUS LACK OF POWER TO ACCELERATE TO CROSS MULTIPLE LANES, ACCELERATION AT METERED ON RAMPS AND CROSSING AGAINST TRAFFIC. HAVE ALL SERVICE RECORDS FOR PAST TWO YEARS, AT LEAST TWO SEPARATE DEALERSHIP SERVICE DEPARTMENTS AND NO CHANGE IN PERFORMANCE OR SOLUTION TO ISSUE
FUEL/PROPULSION SYSTEMFebruary 13, 2017
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE ATTEMPTING TO ACCELERATE FROM A STOP. THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT DROVE HOME AND CALLED THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SENSOR WAS REPLACED. THE FAILURE RECURRED THE NEXT DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FUEL PUMP WAS REPLACED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL LINE WAS FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DOCUMENTED THE FAILURE. THE MANUFACTURER CONTACTED THE DEALER AND CONFIRMED THE DEALER'S DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.
POWER TRAINFebruary 11, 2017
HAPPENED A YEAR AGO AND AGAIN YESTERDAY. BOTH TIMES WERE SIMILAR SITUATIONS: PULLING OUT INTO TRAFFIC, DOING A RIGHT TURN ON RED - AFTER STOPPING. PULL OUT WITH LIGHT THROTTLE AS NORMAL AND THEN POWER DROPS TO NOTHING FOR A SECOND OR TWO AND THEN IT TAKES OFF! VERY DISCONCERTING WHEN TRAFFIC IS COMING AT YOU. BTW: I'M A CONSERVATIVE DRIVER AND NEVER HOT ROD AND RARELY USE MORE THAN LIGHT THROTTLE.
SERVICE BRAKESJanuary 25, 2017
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 35 MPH, THE BRAKE BOOSTERS FAILED WITHOUT WARNING AND CAUSED THE BRAKES TO SEIZE. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HYDRAULIC BRAKE BOOSTER UNIT FAILED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. *TR
SERVICE BRAKESJanuary 9, 2017
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 35 MPH IN THE RAIN, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO ENGAGE WHILE MAKING A LOUD GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER COULD NOT DUPLICATE THE FAILURE, BUT PERFORMED A SOFTWARE UPDATE ON THE BRAKES, TRACTION CONTROL, AIR SUSPENSION, AND TOWING PACKET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,500.
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINEJanuary 2, 2017
TOO MANY DETAILS, BUT WILL TRY TO BULLET RIGHT TO THE ISSUES: (TRUCK WAS REAR ENDED ON HIGHWAY 4/25/2016) -MY TRUCK WAS TOWED TO DEALERSHIP, BUT UPON "COMPLETED REPAIRS", I PICKED UP AT COLLISION CENTER -EXHAUST BRAKE FUNCTION ON THE TURBO WAS WEAKENED WHILE IN CARE OF DEALERSHIPS HANDS (OR LACK THEREOF) -DURING REPAIRS OF BODY DAMAGE ONLY, SOMEONE RE-CALIBRATED MY TRUCKS SPEEDOMETER TO MATCH MY OVERSIZE TIRES. (THIS WOULD BE SO MUCH A CONCERN, BUT THE FACT THAT MY TRUCKS EXHAUST BRAKE WAS INTENTIONALLY WEAKENED VIA COMPUTER, "NOW WE HAVE A PROBLEM" -THIS ISSUE WAS ADDRESSED TO DEALERSHIP AS A SAFETY CONCERN AS I TOW A 16,000LB TRAILER FOR WORK. (ALONG WITH NOTICEABLE WHISTLE FROM TURBO, WHICH IS UNDENIABLE EVIDENCE OF DAMAGE TO TURBO) -FIRST DAY TOWING THROUGH MOUNTAINS "WITHOUT" EB WORKING PROPERLY, I ALMOST WRECK TWICE WITHIN 15 MILES, ALL DUE TO "WEAK EB" -AFTER MULTIPLE TRIPS TO DEALER, I AM CONSTANTLY TOLD "TRUCK DRIVES FINE, TRUCK EB IS WORKING" -ENOUGH RESEARCHING TURBO AND EB FUNCTION, I AM ABLE TO FINALLY GET INSURANCE & DEALERSHIP TO REPAIR TURBO UNDER CLAIM -AFTER REPAIR, TRUCK IS GIVEN BACK TO ME WITH NEW TURBO. EB IS STILL EXTREMELY WEAK, WHISTLE IS GONE, TORQUE AND TOW/HAUL FUNCTION HAVE NOW BEEN ALTERED AND COMPROMISED. -NOW WE HAVE 3 ISSUES WITH THE TRUCK: EXTREMELY WEAK EB / EXTREMELY WEAK TO NON-EXISTENT TOW/HAUL MODE / TORQUE EXTREMELY WEAK. (ALL FUNCTIONS THAT CAN BE CALIBRATED IN THE TRUCKS COMPUTER) -DEALERSHIP HAS BEEN HAVING MY $60,000 TRUCK HANDLED WITH COMPLETE NEGLIGENCE AND CARELESSNESS WITH PLACING REPAIRS IN HANDS OF A MECHANIC WITH 2 MONTHS' EXPERIENCE. -2ND DEALERSHIP NOW, WOULDN'T LISTEN ABOUT COMPUTER CONCERNS, REPLACED MY NEW TURBO INSTEAD. -WORDS BY SECOND DEALERSHIP "TRUCK IS WORKING AS DESIGNED". A TOW TRUCK THAT DOES NOT HAVE ITS "TOW/HAUL" ENGAGING IS NOT WORKING AS DESIGNED. "ACCIDENT WAITING TO HAPPEN" *TR
WHEELSDecember 24, 2016
THE FRONT TIRES WEAR EXCESSIVELY ON THE OUTER EDGES. I HAVE TAKEN IT TO FLETCHER DODGE 3 TIMES TO CORRECT THE ISSUE. THE SERVICE DEPARTMENT ACKNOWLEDGED THAT THIS IS A PROBLEM THEY HAVE SEEN BEFORE WITH THIS MODEL VEHICLE. FLETCHER DODGE DID REPLACE THE 2 FRONT TIRES AND PERFORMED AN ALLIGNMENT. CHRYSLER SET UP A STAR ACCOUNT AND WORKED ON IT. CHRYSLER ACKNOWLEDGED THERE IS A PROBLEM BUT DO NOT KNOW WHAT IT IS AND THERE IS NOTHING THEY CAN DO, AND IT IS CAUSED BE TOWING HEAVY LOADS. I DRIVE IT MOSTLY AND FROM WORK. I USE A 2 HORSE TRAILER ABOUT 4 TIMES A YEAR FOR APROXIMATELY 340 MILES AND HAY 3 TIMES A YEAR FOR APPROXIMATELY 40 MILES.
SUSPENSION,ENGINEDecember 20, 2016
MY 2015 RAM 3500 HAS GONE THROUGH 3 WHEEL ALIGNMENT WITHIN A YEAR 12000 MILES. I ALSO BEEN GETTING A LOT OF BAD FUMES IN CAB WHERE YOU HAVE TO OPEN WINDOWS AT AROUND 20 TO 40 MPH OR WHEN YOU START TRUCK WHILE WARMING UP IN COLD WEATHER. I HAD WHEELS ROTATED AND THE TPMS WHERE READING WRONG. IT WAS NOT CONNECTING WITH SYSTEM IN TRUCK HAD TO TAKE TO DEALER TO RESET.
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINEDecember 6, 2016
IN JUNE 2016, TOWING A 14 FOOT LIGHT TRAILER UP SONORA PASS ON HWY 108 IN CALIFORNIA, THE TRUCK BUCKED, STUDDERED AND SHOOK IN FIRST GEAR, STALLED AND SLIPPED BACKWARD TOWARDS A 1000 FOOT CLIFF, IT THEN LUNGED INTO GEAR AND IT WAS SMOKING THE TIRES. I LET IT DO THAT TO GAIN TRACTION AND THEN SLOWLY MADE MY WAY BACK UP. I CANNOT TOW ANYTHING OUT OF FIRST GEAR WITHOUT THE BUCKING AND STUDDERS, AND LOSING FORWARD MOMENTUM, ANYWHERE. ALMOST LOST IT ALL THAT DAY INCLUDING MY LIFE AND NOTHING HAS BEEN DONE TO FIX THE ISSUE. 2 DEALERSHIPS IN 2 STATES ACKNOWLEDGE THE PROBLEM, STATE THEY HAVE OTHER CUSTOMERS THAT HAVE THE SAME PROBLEM BUT DODGE CANNOT SEEM TO UNDERSTAND A FIX OR THE SERIOUSNESS OF THIS DEFECT. THE TRUCK IS NOT SAFE TO TOW ANYTHING ANYWHERE AND THAT IS OBSURD FOR A RAM 3500. THIS TRUCK IS ADVERTISED AS THE NUMBER ONE TRUCK FOR TOWING, BUT IT JUST CAN'T DO THE JOB SAFELY. PLEASE VIEW LETTER SENT TO DEALERSHIP DATED JULY 9TH. 2016.
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINENovember 17, 2016
THE TUCK HAS A HORRIBLE LAG IN THE THROTTLE RESPONSE. WHEN TRYING TO PULL OUT INTO HEAVY TRAFFIC THE TRUCK LAGS MORE THAN IT SHOULD. THIS HAS BEEN HAPPENING SINCE THE DAY I BOUGHT IT NEW WITH 16 MILES ON IT. IF YOU PRESS THE PEDAL MORE THAN HALF DOWN FROM A STOP YOU CAN COUNT TO 30 BEFORE IT ACTUALLY STARTS MOVING. THERE HAVE BEEN MULTIPLE TIMES WHERE THIS HAS ALMOST CAUSED AN ACCIDENT. I HAVE BEEN READING FORUMS ABOUT THIS ISSUES AND HAVE COME UP WITH 2 CAUSES. 1 THE THROTTLE CONTROL PROGRAMING IS SET EXTREMELY CONSERVATIVE WHICH WILL CAUSE THIS. 2 THE ONE THAT ALMOST EVERYONE IS REPORTING IS THAT THE DPF REGEN SYSTEM IS CAUSING TOO MUCH BACK PRESSURE. PEOPLE ARE REPORTING THAT WHEN THEY DELETE THE EXHAUST AND EGR OFF THE TRUCK IT GETS ITS POWER BACK. THESE SYSTEMS NEVER SEEM TO COMPLETELY CLEAN OUT AND ALL WISE HAS HIGH BACK PRESSURE.
POWER TRAIN,ENGINENovember 4, 2016
2015 RAM 3500 LARAMIE DUALLY 4X4, 6.7 I6 CUMMINS, AISIN TRANSMISSION. TRUCK EXPERIENCES "DEAD PEDAL" UNDER HARD ACCELERATION OR WHEN DEPRESSING PEDAL 3/4 TO FULL THROTTLE SUDDENLY. THIS HAPPENS UNDER ALL CONDITIONS: STOPPED, ROLLING, UNDER ACCELERATION. ADVANCING THE PEDAL SUDDENLY OR COMPLETELY DOWN IN EMERGENCY SITUATIONS RESULTS IN A 3-4 SECOND DELAY WHERE THE TRUCK WILL NOT RESPOND, THEN SLOWLY ADDS POWER. THIS IS EXTREMELY DANGEROUS AS THE TRUCK WILL NOT RESPOND TO THE DRIVERS INPUTS. POSSIBLY RESULTING IN A CRASH OR DEATH. IN SEVERAL CASES THE TRUCK HAS RESPONDED IN THE ABOVE DESCRIBED MANOR RESULTING IN EMERGENCY ACTION BY THE DRIVER TO AVOID A CRASH OR WRECK. PROBLEM HAS BEEN OCCURRING FOR THE PAST 10 - 15K MILES AND STILL CONTINUES. AS PER THE DEALER SERVICING THE VEHICLE. WE WERE TOLD NOTHING IS WRONG, THIS WAS NORMAL AND THEY REFUSED TO DO ANYTHING ABOUT IT. AS PER RAM TECHNICAL ASSISTANCE "IF THE CUSTOMER STEPS IN THE THROTTLE, THE VEHICLE WILL GO INTO DERATE TO KEEP THE DRIVESHAFT OFF THE GROUND. IF YOU STAY AROUND 60 TO 70% THROTTLE THEN THERE IS NO DERATE. SOUNDS LIKE THE VEHICLE IS OPERATING AS DESIGNED." A COPY OF THE REPORT HAS BEEN PROVIDED WITH THIS REPORT
STEERING,SERVICE BRAKESOctober 26, 2016
THIS IS A DIESEL POWERED TRUCK. TWICE THE HYDRAULIC PRESSURE CREATED BY THE HYDROBOOST UNIT HAS BLOWN METAL HOSES APART RESULTING IN COMPLETE AND SUDDEN LOSS OF STEERING AND BRAKES. FORTUNATELY THE TRUCK WAS OPERATING AT VERY LOW SPEED. IF THIS HAD OCCURRED AT HIGHWAY SPEED, IT WOULD HAVE RESULTED IN A CRASH AND LIKELY DEATH. IN BOTH CASES, RAM REPLACED THE HOSE AND FLUID UNDER WARRAANTY, BUT HAS NOT ADDRESSED THE ROOT CAUSE, WHICH IS THAT THE HYDROBOOST UNIT IS DEFECTIVE.
EXTERIOR LIGHTINGOctober 7, 2016
TL* THE CONTACT OWNS A 2015 RAM 3500. AFTER DRIVING THE VEHICLE, THE CONTACT STATED THAT THE FOG LAMP GLASS COVERS FRACTURED ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THAT THE FOG LAMP ASSEMBLY NEEDED TO BE REPLACED ENTIRELY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
SERVICE BRAKESSeptember 21, 2016
INTEGRAL TRAILER BRAKE CONTROLLER WORKS CONTRARY TO INDUSTRY STANDARD CONTROLLERS. THE FUNCTION OF THE ELECTRIC BRAKE "OVERRIDE LEVER" DOES NOT OVERRIDE CONTROLLER SETTING AND APPLY FULL POWER TO THE TRAILER BRAKES. THE INTEGRAL CONTROLLER ON THIS VEHICLE WILL ONLY SUPPLY OVERRIDE VOLTAGE PROPORTIONAL TO THE SENSITIVITY SETTING OF 0 TO 10 AND THE SPEED OF THE VEHICLE. WHEN STOPPED THE SENSITIVITY VARIES THE OVERRIDE VOLTAGE BETWEEN 0 TO 7 VOLTS DC. SAFETY ITEM. AT VERY SLOW SPEEDS LESS THE 10 MPH AND THE SENSITIVITY SET AT MAX 10 THE OUTPUT OF THE CONTROLLER OVERRIDE IS 7.2 VDC AND 7.2 AMPS. AT 35 MPH THE OUTPUT WAS 10.3 VDC AND 10.9 AMPS. AT 45 AND 55 MPH THE OUTPUT WAS AT ITS MAXIMUM 11.5 VDC AND 11.5 AMPS. THE BRAKING CURVE WAS ALMOST THE SAME WITH THE SENSITIVITY SET AT 10 AND HEAVY VEHICLE BRAKING PRODUCED THE SAME VOLTAGE AMPERAGE CURVE. THE SAFETY PROBLEM IS THAT THE "OVERRIDE FUNCTION" IS SPEED RELATED WHEREAS INDUSTRY STANDARD HAS THE OVERRIDE SWITCH BYPASS ALL OTHER SETTING AND APPLY FULL BATTERY POWER 12 VDC TO THE BRAKE CONTROL SYSTEM. I WILL POINT OUT FROM MY 50 PLUS YEARS OF TOWING THE NEED OF FULL EMERGENCY OVERRIDE POWER TO THE TRAILER BRAKE SYSTEM. SNOW, ICE, OR BLACK ICE, ALL REQUIRE VERY SLOW VEHICLE MOVEMENT AND THEREFORE VERY LITTLE OVERRIDE POWER, CAREFUL USE OF THE OVERRIDE FUNCTION CAN PREVENT A "JACK KNIFE" SITUATION. GOING DOWN A STEEP GRAVEL HILL, LIKE SNOW AND ICE YOU RARELY IF EVER USE THE VEHICLE BRAKE BUT DEPEND ON THE OVERRIDE CONTROL USE TO KEEP EVERYTHING STRAIGHT. SINCE THE OVERRIDE FUNCTION IS SPEED DEPENDENT FULL OVERRIDE AT LOW SPEEDS WILL NOT APPLY ENOUGH POWER TO CONTROL THE TRAILER. 15MPH IDLE FULL OVERRIDE 200 YEARS TO STOP. [XXX] BSME MSME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
SERVICE BRAKESSeptember 20, 2016
THE ITBCM ( INTEGRATED BRAKE CONTROL MODULE) ON MY NEW TRUCK HAS BEEN REPLACED TWICE AND RE-FLASHED ONCE. THE BRAKE CONTROLLER WORKS INCONSISTENTLY. THERE ARE TIMES WHEN IT WILL STOP THE TRAILER AS INTENDED AND THEN THERE ARE TIMES WHEN IT WON'T WORK AT ALL OR EITHER WON'T EMIT ENOUGH BRAKING POWER. THIS IS A REAL SAFETY ISSUE. I USE THE TRUCK TO PULL A 8K LB TRAILER (EMPTY). WHEN LOAD WITH 3 CARS I GROSS A COMBINED WEIGHT OF OVER 20K LBS. ON NUMEROUS OCCASIONS THE TRUCK ONBOARD DISPLAY WOULD DISPLAY THE MESSAGE SAYING "TRAILER BRAKES DISCONNECTED/CHECK TRAILER BRAKE WIRES". WHEN THIS OCCURS I LOSE THE ABILITY TO STOP MY TRAILER. PULLING THAT MUCH WEIGHT AND WITHOUT THE ABILITY TO STOP MY TRAILER PROPERLY POSES A REAL SAFETY CONCERN NOT ONLY TO ME FOR ESPECIALLY TO OTHERS ON THE HIGHWAY. THIS IS A MAJOR KNOWN ISSUE ON SEVERAL FORUMS CONCERNING THE RAM ITBCM. I JUST GOT MY TRUCK BACK TODAY (9/19/2016) FROM THE RAM DEALERSHIP AFTER BEING THERE ALL WEEK. I WAS TOLD THE MECHANICS RAN SEVERAL TEST AND CONFIRMED THAT THE ITBCM NEEDED TO BE REPLACED AGAIN. THIS IS THE SECOND REPLACEMENT AND IT STILL DOESN'T WORK CORRECTLY. THIS PROBLEM FIRST BEGAN WITH ONLY A FEW HUNDRED MILES ON THE TRUCK. ONCE I GOT TO 24K MILES IT GOT WORST THE MORE I USED IT FOR TOWING. NOW I'M AT 30K MILES AND THE PROBLEM REMAINS EVEN AFTER REPAIRS. SOMETHING SERIOUSLY NEEDS TO BE DONE ABOUT THIS. PEOPLE LIVES ARE AT STAKE. THIS PROBLEM OCCURS RANDOMLY AT TIMES WHEN I'M TRAVELING 65MPH ON THE HIGHWAY AND EVEN WHEN TAKING OFF FROM A STOP. I PAID MONEY TO GET MY TRAILER INSPECTED JUST TO MAKE SURE THAT IT WASN'T THE PROBLEM. I EVEN HOOKED MY TRUCK UP TO ANOTHER WORKING TRAILER AND HAD THE SAME MESSAGE DISPLAY.
SUSPENSION,WHEELS,SERVICE BRAKESJune 10, 2016
I ONLY HAVE 15,000 MILES AND I ALREADY REPLACED FRONT TIRES & HAVE TO REPLACE THEM AGAIN FRONT END IS SHAKING SO BAD WHEN YOU GO OVER 40MPH & I HAVE SPOKE TO OTHER PEOPLE THAT HAVE THE SAME PROBLEMS WITH THERE 2014 DODGE RAM 3500!
SERVICE BRAKESMay 19, 2016
CIRCA NPOON 5/6/16 INTERSECTION OF POMONA ST AND ORANGETHORPE , FULLERTON, CA MY 2015 RAM 350 W/3009 MILES FAILED TO STOP WHILE 25 FT BEHIND A LATE MODEL CAMRAY, AT LESS THAN 1 MPH THE ABS FAILED TOTA;LLY. MY RAM PLOWED INTO THE CAMRAY WHICH WAS STOPPED WHILE ATTEMPTING A LEFT TURN ON TO ORTANGETHORPE. THE 87 YEAR OLD DRIVER IN THE CAMRAY WAS BUMPED 15 FT AND SUFFORD A DENTED LEFT BUMPER, FENDER AND TAIL LIGHT. MY WIFE WAS IN THE PASSENGER SEAT OF THE RAM AS A WITNESS AND A FULLERTON POLICE OFFICER WITNESSED THE ACCIDENT, HE FAILED TO MAKE A REPORT TO THE BEST OF MY KNOWLEDGE.. I HAD NO OPTION BUT TO HIT THE CAMRAY, AS IF, I SWERVED TO THE LEFT I WOULD HAVE HIT ONCOMING TRAFFIC AND IF I SWERVED RIGHT I MIGHT HAVE KILLED PEDESTRIANS IN THE CROSS WALK! .I HAD NO CHOICE, BUT USE THE CAMRAY TO STOP SINCE THE RAM ABS SYSTEM FAILED TOTALLY. I REFUSED TO DRIVE THE RAM 3500 WITH OUT BRAKES, SO I PAID AAA TO TOW THE RAM BACK TO THE DEALER MCPEEK'S DODGE IN ANAHEIM, CA
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,EQUIPMENTMay 11, 2016
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING AT VARIOUS SPEEDS, SMOKE APPEARED UNDER THE HOOD AND THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER, LOOKED UNDER THE HOOD, AND NOTICED THAT THE ENGINE COMPARTMENT WAS ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT SUSTAINED MINOR BURNS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,900. ..UPDATED 06/08/16 *BF THE CONSUMER STATED THERE WAS AN ISSUE WITH THE RADIO, TRANSMISSION, CATALYTIC CONVERTER, ELECTRICAL SYSTEM AND INTERIOR LIGHTING. UPDATED 06/29/16.*JB
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINEApril 26, 2016
WHILE PULLING OUT INTO TRAFFIC THE VEHICLE WENT INTO LIMP MODE AND WOULD NOT SPEED UP. A POP UP IN THE CENTER INSTRUMENT PANEL SHOWED SERVICE THROTTLE POSITION, TOOK IT TO DEALER SAID I WAS DRIVING 2 FOOT. THEY SAID THIS HAPPENS WHEN ONE FOOT IS ON BRAKE AND OTHER ON FUEL PEDAL. TO ME THIS IS A BIG SAFETY CONCERN. I WAS NEVER TOLD ABOUT THIS AND FROM READING OWNERS MANUAL THIS WAS NOT COVER IN IT. THIS SHOULD NOT OF HAPPEN FOR I ALMOST GOT REAR ENDED FOR SOMETHING THAT SHOULD NOT BE IN THE SYSTEM. THIS IS A SAFETY CONCERN THAT SHOULD BE TAKEN OUT OF THE SYSTEM COMPLETELY. I AM CONCERN NOW OF WHAT MIGHT HAPPEN IF THIS DOES IT AGAIN WHILE PULLING OUT IN TRAFFIC EVEN WHILE TRAFFIC IS PRETTY CLEAR. BUT IF IN A EMERGENCY THIS COULD BE DANGEROUS NOT ONLY FOR ME BUT FOR OTHER DRIVERS. EVERY ONE DOES NOT DRIVE THE SAME SO THIS SHOULD BE FIX.
UNKNOWN OR OTHERMarch 20, 2016
THE VEHICLE HAS A DRIVER INFORMATION DISPLAY (DID). THERE IS A 7 PIN CONNECTOR FOR A 5TH WHEEL TRAILER. WHILE UNDER TOW, AND USING THE BRAKES IN THE TOW VEHICLE, THE DID RANDOMLY DISPLAYS "CHECK TRAILER BRAKES/TRAILER BRAKES DISCONNECTED" THEN AT SOME POINT IN TIME LATER (SECONDS OR MINUTES) THE MESSAGE DISAPPEARS AND THE TRAILER BRAKES RETURN TO A FUNCTIONING CONDITION. RAM AND RV TRAILER TECHNICIANS HAVE TRIED TO TROUBLESHOOT THE PROBLEM UNSUCCESSFULLY. THE RAM DEALERSHIP SAID THEY RETRIEVED AN ERROR CODE AND REPLACED THE BRAKE MODULE. THE PROBLEM STILL PERSISTS. HAVE YOU RECEIVED ANY OTHER SIMILAR REPORTS?
ENGINEJanuary 29, 2016
TRUCK HAS A BAD HESITATION WHEN RUNNING SLOW AND LETTING OFF THE GAS PEDAL AND BACK IN THE GAS. FOR EXAMPLE COMING TO A YIELD SIGN SLOWING DOWN AND THEN PRESSING THE GAS PETAL.....2-3 SECOND DELAY BEFORE TRUCK STARTS GOING.
SUSPENSION,ELECTRICAL SYSTEM,AIR BAGSJanuary 27, 2016
I HAVE A NEW 2015/3500 DUALLY, WITH AIR RIDE, ADVERTISED AT 30K TOWING CAPACITY, THE AIR RIDE SYSTEM DOESN'T WORK, IT HAS THE DEATH WOBBLE IN THE FRONT END, THE LIGHTS FLICKER AT NIGHT WHEN IT'S COLD, THE ROOF HAS LEAKED WATER SINCE I TOOK DELIVERY IN THE LAST WEEK OF JULY 2015, IT HAS BEEN IN THE SHOP MORE THAN I HAVE BEEN ABLE TO DRIVE IT, ALMOST LOST CONTROL AT FREEWAY SPEEDS SEVERAL TIMES WHEN HITTING A BUMP, THE DEALER AND CHRYSLER SAY IT IS OVERLOADED BECAUSE I HAVE A TOOLBOX AND A FUEL TANK IN THE BACK, I HAVE WEIGHED IT MYSELF ON CERTIFIED SCALES, AND IT'S NOT OVERLOADED, IT HAS MOST RECENTLY BEEN IN THE SHOP SINCE THE FIRST MONDAY IN JAN. THE 4TH, 23 DAYS SO FAR, AND THEY HAVEN'T EVEN GOT THE ROOF LEAK FIXED, I TOLD THEM YOU STILL HAVEN'T FIXED THE AIR RIDE SYSTEM, OR ADDRESSED THE LIGHTS FLICKERING AT NIGHT IN COLD WEATHER, CAN SOMEONE PLEASE DO SOME INTERVENTION, THIS TRUCK WAS 72K NEW AND A LEMON FROM DAY ONE.
ELECTRICAL SYSTEM,STRUCTUREJanuary 22, 2016
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE DOORS WOULD NOT LOCK MANUALLY WITH THE MASTER DOOR PANEL OR REMOTELY WITH THE KEY FOB. THE DOOR AJAR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A PIN CONNECTOR FOR THE DOOR FAILED AND NEEDED TO BE REPAIRED. THE CONTACT ALSO STATED THAT THE PCM AND BCM WERE REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
STEERINGJanuary 5, 2016
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE BOLTS ON THE STEERING TIE ROD LOOSENED WHEN DRIVING AT VARIOUS SPEEDS. THE STEERING TIE ROD MALFUNCTIONED AND CAUSED THE STEERING TO BE UNSTABLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. NEITHER THE DEALER NOR AN INDEPENDENT MECHANIC FOUND ANY FAILURES, BUT STATED THAT THE ALIGNMENT WAS OFF. THE DEALER STATED THAT THE THREADS ON THE TIE RODS WERE FINE, BUT NEEDED TO BE RE-ADJUSTED. THE FAILURE CONTINUED TO RECUR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEMNovember 24, 2015
THE NEW DODGE RAM EQUIPPED WITH CUMMINS DIESEL EXPERIENCE A DEAD PEDAL, OR PEDAL DELAY WHEN PRESSING THE GAS PEDAL 3/4 TO FULL THROTTLE. THIS POSES A SERIOUS RISK WHEN NEEDING TO GET OUT OF THE WAY, OR MOVE THE VEHICLE UNDER EMERGENCY CIRCUMSTANCES. THIS HAPPENS UNDER ALL CONDITIONS: STOPPED, ROLLING, UNDER ACCELERATION ETC. IF YOU PUSH THE PEDAL TOO FAR THE TRUCK WILL NOT RESPOND TO OPERATOR COMMANDS AND WILL TAKE 1.5-2 SECONDS TO START PICKING UP SPEED. THIS IS A SERIOUSLY DANGEROUS SITUATION AND SOMEONE IS GOING TO GET KILLED OR SERIOUSLY INJURED. THERE IS NOT EXCUSE FOR A VEHICLE NOT RESPONDING TO DRIVER INPUT. MANUFACTURE CLAIMS "TURBO LAG", THIS IS SIMPLY NOT TRUE. YOU CAN BUILD TURBO BOOST, MONITORED ON THE VEHICLE GAUGE, THEN PRESS THE PEDAL TO THE FLOOR, THE TRUCK WILL NOT RESPOND FOR 1.5 TO 2 SECONDS. PLEASE LOOK AT FURTHER INFORMATION ON THE CUMMINS FORUM BELOW, IT HAS NUMEROUS ARTICLES ABOUT THIS ISSUE. HERE AS A LINK TO JUST ONE OF THEM. HTTP://WWW.CUMMINSFORUM.COM/FORUM/2013-GENERAL-DISCUSSION/1836593-VERY-SLOW-THROTTLE-RESPONSE.HTML PLEASE, HELP FIX THIS ISSUE BEFORE SOMEONE GETS HURT OR KILLED DUE TO THE INABILITY TO MOVE THE VEHICLE OUT OF HARMS WAY. THIS TSB SOMEWHAT ADDRESSES THE PROBLEM, BUT ONLY FIXES IT PARTIALLY, NOT TO THE POINT THAT IT IS SAFE. TSB 18-041-15 I BELIEVE THE MANUFACTURE KNOWS THIS IS AN ISSUE, BUT IS NOT FIXING IT DUE TO EMISSIONS RELATED PROGRAMMING ON THE VEHICLE. THERE ARE AFTERMARKET SOLUTIONS TO THIS PROBLEM, HOWEVER THEY VOID THE MANUFACTURE WARRANTY, AND IM NOT WILLING TO LOSE MY WARRANTY ON A NEW VEHICLE. I WILL BE SUBMITTING ANOTHER ONE OF THESE FOR MY 2015 AS WELL, SINCE THEY BOTH HAVE THE SAME ISSUE. THANK YOU. *TR
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMNovember 22, 2015
DEAD ACCELERATOR PEDAL. WHEN APPLYING ACCELERATOR THERE IS A PERIOD OF TIME WHEN NOTHING HAPPENS. THIS IS PARTICULARLY CONCERNING AS IT LEAVES THE VEHICLE OCCUPANTS AND THE VEHICLE ESSENTIALLY DEAD AND IN HARMS WAY WHILE TRYING TO MANEUVER IN TRAFFIC, MERGING, TURNING, EMERGENCY AVOIDANCE, ETC.
STEERINGNovember 11, 2015
DRAG LINK ADJUSTMENTS NUTS ARE NOT TIGHT. THEY ARE SUPPOSED TO BE TORQUED TO AROUND 120 FT-LBS. YOU CAN REACH UP AND LOOSEN THEM WITH YOUR HAND. THIS HAS AFFECTED A NUMBER OF TRUCKS IN DIFFERENT STATES THE PROBLEM IS OBVIOUSLY AT THE MANUFACTURER. LINK TO OTHERS HAVING THE SAME PROBLEM. HTTP://WWW.CUMMINSFORUM.COM/FORUM/2013-GENERAL-DISCUSSION/1813273-WARNING-CHECK-YOUR-STEERING-NOW.HTML THE PITMAN ARM NUT IS ALSO NOT TORQUES TO SPEC AND VERY LOOSE. ANYONE OF THESE COULD BE A SERIOUS SAFETY ISSUE.
POWER TRAINNovember 11, 2015
THE TRANSMISSION IS SEVERELY LIMITED BY TORQUE MANAGEMENT. IF YOU STEP ON THE GAS PEDAL THE TRUCK BARELY MOVES. IT MOVES AT ITS OWN PACE INSTEAD OF BEING UNDER YOUR CONTROL. THIS CAN CREATES SOME VERY DANGEROUS MERGING SITUATIONS WHERE YOU ARE TRYING TO MERGE WITH TRAFFIC AND THE TRUCK DECIDES IT WON'T MOVE. YOU END UP HALF WAY COMMITTED AND HALF WAY NOT.
SUSPENSIONOctober 10, 2015
EXCESSIVE DRIVELINE VIBRATION AT SPEEDS FROM 55MPH - 75MPH.
POWER TRAINOctober 10, 2015
EXCESSIVE DRIVELINE VIBRATION AT SPEEDS FROM 55MPH - 70MPH.
SERVICE BRAKESSeptember 21, 2015
WHEN TOWING MY 13000 POUND TRAILER, I NOTICED THAT THE ELECTRONIC TRAILER BRAKE CONTROLLER IN MY TRUCK WILL PROVIDE SUFFICIENT BRAKING POWER TO STOP AT SLOWER SPEEDS. HOWEVER, WHEN A HARDER/FASTER STOP, SUCH AS WHEN I WAS TRAVELING AT 45-50 MPH IS REQUIRED THERE IS NOT SUFFICIENT BRAKING TO THE TRAILER. I WAS NOT ABLE TO STOP AS QUICKLY AS I SHOULD HAVE. I TESTED THE VOLTAGE ON THE CONTROLLER WITH THE SETTINGS TO MAXIMUM (GAIN AT 10 AND MANUAL SLIDER TO 100%) AND WAS ONLY GETTING 7.5 VOLTS. THE READING SHOULD BE CLOSER TO 12 VOLTS. THE BRAKES ON MY TRAILER WERE INSPECTED AND ARE WORKING CORRECTLY. THE DEALER SAID THE CONTROLLER WAS WORKING AS DESIGNED. THIS IS A SAFETY ISSUE THAT THE DEALER IS OVERLOOKING AND CAN LEAD TO ACCIDENTS/FATALITIES. THIS SEEMS TO BE AN ISSUE WITH THE 2015 VEHICLES AND THE FACTORY BRAKE CONTROLLER.
SERVICE BRAKESSeptember 10, 2015
I HAVE THE INTEGRAL TRAILER BRAKE CONTROLLER ON MY TRUCK AND I HOOKED UP TO MY CAMPER FOR THE FIRST TIME WITH THE NEW TRUCK, [THE TRAILER BRAKES WORKED FINE WITH THE TRUCK THAT I REPLACED] I HAD VERY LIMITED BRAKING POWER ON TRAILER BRAKES, I DID SOME TESTS ON THE TRAILER BRAKES FIRST AND FOUND THAT THEY ARE WORKING PROPERLY, THEN I DID A TEST ON THE BRAKE CONTROLLER AND FOUND OUT THE TRAILER BRAKE CONTROLLER IS ONLY PUTTING OUT AROUND 9 VOLTS WHEN SET TO MAXIMUM GAIN AND FULLY APPLIED, IT SHOULD BE 12 VOLTS OR HIGHER, I TOOK IT TO THE DEALER AND THEY REPLACED THE TRAILER BRAKE CONTROL MODULE, THE BRAKES ARE NO BETTER AND IM AFRAID TO TOW NOW AND CAN'T EVEN USE THIS TRUCK FOR WHAT I BOUGHT IT FOR, THE DEALER SAYS THAT'S HOW THE CONTROLLERS WORK NOW WHICH IS UNSAFE AND UNACCEPTABLE.
STEERINGSeptember 8, 2015
TL* THE CONTACT OWNS A 2015 DODGE RAM 3500. WHILE DRIVING 55 MPH AND HAULING A TRAILER, THE STEERING WHEEL BEGAN TO TURN INDEPENDENTLY COUNTER CLOCKWISE AND BLOCKED THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER, LOOKED UNDERNEATH, AND NOTICED SOME BOLTS WERE LOOSE FROM THE STEERING CABLE. THE CONTACT STATED THAT THE BOLTS WERE TIGHTENED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,779....UPDATED 12/29/15 *BF THE CONSUMER LOOKED AT THE FRONT END AND SAW WHERE ONE OF THE NUTS HAD DETACHED FROM THE COUPLING AND THE OTHER NUT WAS LOOSE WHEN HE TOUCHED IT. UPDATED 12/31/15.*JB
ENGINEAugust 31, 2015
MOTOR GONE AND DON'T HAVE KNOW REPLACEMENT.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKESAugust 19, 2015
THE INTEGRATED TRAILER BRAKE CONTROL IN THE 2015 RAM TRUCKS DOES NOT PROVIDE ADEQUATE BRAKE CONTROL TO THE TRAILER BRAKES. I TRADED IN A 2013 RAM 3500 AND THE INTEGRATED CONTROLLER ALLOWED ME TO SET UP THE BRAKES SO I COULD LOCK THE TIRES UP, THEN I WOULD BACK THE VOLTAGE DOWN SLIGHTLY FROM THERE TO GET MAXIMUM BRAKING PERFORMANCE FROM THE TRAILER. WITH THE NEW TRUCK, THERE WASN'T THE ABILITY TO GET MUCH BRAKING AT ALL. DEALERS ARE TELLING THOSE WITH THE SAME TRUCKS, THAT IT IS WORKING AS DESIGNED AND THERE ISN'T A PROBLEM. MONDAY, AUGUST 17TH, I WAS APPROACHING A STOP SIGN, AND BEGAN BRAKING. THE TRAILER BRAKES WERE INEFFECTIVE DUE TO THE CONTROLLER AND I COULDN'T STOP IN TIME. I ENDED UP IN THE MIDDLE OF THE INTERSECTION BEFORE I COULD STOP. LUCKILY THERE WAS NO CROSS TRAFFIC SO THERE WAS NO CRASH. THE TRAILER WEIGHS 2020 POUNDS EMPTY, AND IT WAS HAULING APPROXIMATELY 1400 POUNDS. THE TRAILER CONTROLLER WAS SET AT LIGHT ELECTRIC, 7.5. ( L LATER TESTED HEAVY ELECTRIC AND IT STILL DOESN'T PROVIDE ADEQUATE BRAKING). AFTER, I TESTED THE TRAILER BRAKES (THAT I ALREADY KNEW WERE GOOD) ON ANOTHER TRUCK, AND THEY WORKED PERFECTLY. AGAIN, THE INTEGRATED CONTROLLER ON MY 2013 RAM WORKED GREAT, BUT THE NEW ONES SIMPLY DO NOT ALLOW THE TRAILER BRAKES TO WORK PROPERLY REGARDLESS OF HOW MUCH YOU TURN UP THE VOLTAGE. I CAN NOT ADJUST IT TO GET THE BRAKES TO PROVIDE SIGNIFICANT BRAKING FROM THE TRAILER. RAM IS SAYING THAT THERE ISN'T A PROBLEM, BUT A QUICK INTERNET SEARCH WOULD SAY THAT THERE IS CERTAINLY A SAFETY ISSUE, THAT IF LEFT UNRESOLVED WILL ABSOLUTELY LEAD TO INJURIES OR FATALITIES.
ELECTRICAL SYSTEM,SERVICE BRAKESAugust 5, 2015
THIS IS A PARTICULARLY DANGEROUS SITUATION BECAUSE THERE IS NO METHOD TO KNOW, IN ADVANCE, THE FACTORY INTEGRATED TRAILER BRAKE MODULE (ITBM) WILL FAIL TO PROVIDE FULL VOLTAGE TO THE ELECTRIC TRAILER BRAKES I ATTACHED MY 13,000 POUND FIFTH WHEEL TRAILER TO MY TRUCK AND FOLLOWING THE ITBM SETUP STEPS IN THE OWNERS' MANUAL, THE RESULTS WERE AS EXPECTED. THERE WERE NO WARNINGS OR INDICATORS SIGNALING AN ISSUE WITH THE ITBM'S ABILITY TO APPLY THE TRAILER'S ELECTRIC BRAKES. ON TYPICAL CITY/URBAN DRIVING THE BRAKING EFFORT FROM THE TRAILER WAS AS EXPECTED. ONCE I ENTERED A MORE RURAL SETTING AND ROADWAY SPEEDS INCREASED TO 50 MPH I DISCOVERED, AS I APPROACH A FAST CHANGING TRAFFIC LIGHT, HARD BRAKING THE TRUCK DID NOT SEND ENOUGH BRAKING SIGNAL TO THE TRAILER AND AS A RESULT I WAS PUSHED WELL INTO THE INTERSECTION. FORTUNATELY THE INTERSECTION WAS CLEAR AND NO INJURY OR ACCIDENT RESULTED..I VERIFIED WITH DEXTER AXLES, THE AXLES USED ON MY TRAILER, THE MAXIMUM BRAKING EFFORT FROM THEIR ELECTRIC BRAKES IS 12 VOLTS AT 3 AMPS PER WHEEL. I MEASURE THE VOLTAGE GOING INTO MY TRAILER BRAKES WITH THE ITBM SET TO MAXIMUM GAIN, HEAVY ELECTRIC AT 6.8 VOLTS, THE EXPECTED VOLTAGE WAS 11.9 VOLTS. I DID AN AB TEST USING ANOTHER RAM TRUCK WITH THE ITBM AND MEASURED THE EXPECTED VOLTAGE ON THE TRAILER BRAKE LINE...IT IS IMPORTANT TO REALIZE THERE ARE NO INTERNAL ITBM MECHANISMS TO DETECT THIS CONDITION SINCE THERE WERE NO DTCS SET WHEN I TOOK MY TRUCK TO THE DEALER....UPDATED 09/28/15 *BF *CN
EQUIPMENTJuly 15, 2015
TL* THE CONTACT OWNS A 2015 DODGE RAM 3500. THE CONTACT STATED THAT THE RADIO FAILED IN THE VEHICLE. THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO HAVE THE PART AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
FUEL/PROPULSION SYSTEMApril 8, 2015
TL*THE CONTACT OWNS A 2015 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN STRONG ODOR OF DIESEL FUEL PRESENT INSIDE THE CABIN OF THE VEHICLE. THE CONTACT MENTIONED THAT THE OCCUPANTS IN THE VEHICLE WOULD BECOME ILL DUE TO THE STRONG ODOR. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT THEN HAD AN AIR QUALITY TESTING FIRM EXAMINE THE VEHICLE AND IT WAS DETERMINED THAT THE CARBON MONOXIDE LEVELS WERE MORE THEN 9 PARTS PER MILLION INSIDE THE CABIN WHEN OPERATING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 590.