2020 Ford Explorer Complaint
Seats
Filed August 31, 2020 · Incident date June 13, 2020
- Vehicle
- 2020 Ford Explorer
- Component(s)
- Seats
- Complaint filed
- August 31, 2020
- Date of incident
- June 13, 2020
- Reported VIN
- 1FM5K8GCXLG
Owner's description
MIDDLE CAPTAIN SEATS FREE SLIDING DURING OPERATION WITHOUT WARNING TO DRIVER. CAUSED CHILD IN BOOSTER TO BE SLID FROM REAR MOST POSITION TO CONTACTING BACK OF PASSENGER SEAT DURING A HARD STOP. FINDING WAS THAT THE ELECTRONIC SEAT FOLDING BUTTON ON THE TOPS OF BUCKET SEAT WERE PHYSICALLY STICKING CAUSING THE SEAT TO BE LOSE ON TRACKS BUT NOT FOLDING BECAUSE OF CAR SEAT. DEALER EXPLAINED ROOT CAUSE AS BAD INSTALLATION FROM FACTORY ON PLASTIC HOUSING WHICH CAUSED A TAB TO BE BROKEN AND OPENING NOT CENTERED WITH BUTTON THEREFORE CAUSING FRICTION AND STICKING. THERE WAS NO INDICATION TO THE DRIVER THAN THE CHILD IN THE SEAT WAS IN AN UNSAFE CONDITION EVEN THOUGH THEY WERE BUCKLED AND IDENTIFIED VIA DISPLAY AS IN SEAT. SINCE THIS BUTTON IS ELECTRONIC AND PRONE TO MALFUNCTION AND THE VEHICLE KNOWS WHEN AN OCCUPANT IS IN A SEAT THE DRIVER SHOULD BE NOTIFIED WHEN THERE IS AN OCCUPANT IN THE SEAT AND THE SEAT IS BEING RELEASED.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.