NHTSA ODI #11361962

2020 Ford Explorer Complaint

Electrical System / Electronic Stability Control (esc)

Filed September 30, 2020 · Incident date September 26, 2020

Vehicle
2020 Ford Explorer
Component(s)
Electrical System / Electronic Stability Control (esc)
Complaint filed
September 30, 2020
Date of incident
September 26, 2020
Reported VIN
1FMSK8DH3LG

Owner's description

WAS DRIVING DOWN THE HIGHWAY 70ISH MPH WITH THE CRUISE CONTROL ON AND THE FOLLOWING ERRORS CAME OUT OF NO WHERE LESS THAN 5,000 MILES ON THE CAR AND HAD THE OIL CHANGED THE DAY BEFORE (BY A CERTIFIED FORD DEALER) POWERTRAIN MALFUNCTION/REDUCED POWER, PRE-COLLISION ASSIST NOT AVAILABLE, THE HILL START ASSIST WARNING. THE CRUISE CONTROL WAS NO LONGER AVAILABLE AFTER THAT. WE WERE 1 HOUR FROM HOME. WE DID MAKE IT HOME JUST WASN'T ABLE TO USE THE CRUISE CONTROL. HAD THE DEALERSHIP HOOK IT UP TO READ THE CODE ERRORS. HAS NO EXPLANATION OF WHY AND CLEARED THE CODES. JUST SAID THAT FOR SOME REASON THE CAR LOST COMMUNICATION WITH THE CAR. I HAVE DRIVEN IT FOR 2 DAYS SINCE NO MORE ERRORS SO FAR BUT I AM WAITING..

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.