2021 Jeep Grand Cherokee Complaint
Steering / Power Train
Filed July 6, 2021 · Incident date November 18, 2020
- Vehicle
- 2021 Jeep Grand Cherokee
- Component(s)
- Steering / Power Train
- Complaint filed
- July 6, 2021
- Date of incident
- November 18, 2020
- Reported VIN
- 1C4RJFBG0MC
Owner's description
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after purchasing the vehicle from the dealer, she attempted to shift the gear selector to neutral, however, the gear shifter failed. The contact stated that the steering wheel ceased. The contact stated that there was no warning light illuminated. The vehicle was not drivable. The local dealer diagnosed the vehicle and informed the contact that the quadra drive needed to be replaced. The vehicle was repaired. The contact stated that the dealer attempted to repair the steering twelve times however, the failure persisted. The contact stated that recently the brake warning light was illuminated, and the contact was unable to turn on or turn off the vehicle. The contact took the vehicle to another local dealer Glendale Dodge Chrysler Jeep Ram Parts & Service (Glendale Dodge Chrysler Jeep Ram Parts & Service: (818) 242-4161) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 500.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.