2021 Ford Explorer Complaint
Electrical System / Seats
Filed August 16, 2021 · Incident date August 10, 2021
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Electrical System / Seats
- Complaint filed
- August 16, 2021
- Date of incident
- August 10, 2021
- Reported VIN
- 1FMSK8FH2MG
Owner's description
Third row seat won't go up or down (it is an electrical seat for folding flat or to lift back up for seating). On Aug 12, 2021 took it to Ford dealership near me for any appointment to have fixed. In morning of Friday 13th dealership said still hadn't figured out the problem. By afternoon of 13th August dealership said it is either module or buttons issue and said they needed keep it over weekend. Dealership said they d call me by noon on Monday 16th August to let me know. Well, since I hadn't heard from then I called them again (as I have been doing since they dont seem to communicate with customers). Callie of Service dept said its the buttons/switches. That must order them; closest place had them is Tennessee she said. We are concerned for we had these exact issues with 2015 Explorer; started with 3rd row seat then all other electrical issues started happening. That explorer suv was in shop for several months.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.