2020 Ford Explorer Complaint
Power Train
Filed October 5, 2021 · Incident date February 1, 2020
- Vehicle
- 2020 Ford Explorer
- Component(s)
- Power Train
- Complaint filed
- October 5, 2021
- Date of incident
- February 1, 2020
- Reported VIN
- 1FMSK7FH5LG
Owner's description
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle both the digital display screen and instrument gauge cluster would randomly malfunction, scramble, and the display screen would turn blue. Also, the transmission would shift abruptly and while driving the vehicle would lose throttle response causing the vehicle to slow before abruptly accelerating. The contact indicated that the failure had occurred while driving 60 MPH on a six-lane highway. The vehicle was taken to the local dealer who indicated that the collision avoidance system had malfunctioned. In addition, while driving, the engine would randomly rev extremely high and had occurred while letting off the accelerator pedal. The local dealer and manufacturer were both notified of the failure. The failure mileage was 100.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.