NHTSA ODI #11447509

2021 Tesla Model 3 Complaint

Unknown Or Other

Filed January 14, 2022 · Incident date January 13, 2022

Vehicle
2021 Tesla Model 3
Component(s)
Unknown Or Other
Complaint filed
January 14, 2022
Date of incident
January 13, 2022
Reported VIN
5YJ3E1EA5MF

Owner's description

Tesla removed the ability to hang up a phone call via the steering wheel buttons which poses a massive safety issue. Currently the only ways to end a phone call are: 1- Having the person on the other end of the call end the call 2- Press the "end" button on the touchscreen (more details below) 3- Press the "end" button on the phone itself (note: physically interacting with a phone while driving is illegal in Georgia so this is not a viable option) The touchscreen generally has the phone call status on the bottom-left of the screen when a call is active. However there are times when this goes away which causes the driver to be required to navigate through a non-intuitive menu to get the phone call to reappear on the screen. Those times are: 1- a text message comes in while a call is in progress. That text message covers the phone call status 2- the windshield wipers are manually activated while a call is in progress. The windshield wiper status covers the phone call status 3- software bugs often cause the phone call status to disappear entirely, requiring a driver to swipe through the screen until the phone call status reappears Ending a phone call with a physical button was previously an option on the Model 3, as well as other Tesla models. Removing that option is a danger to drivers, passengers, and pedestrians as distracted driving is a huge factor in automobile accidents.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.