2021 Jeep Grand Cherokee Complaint
Steering / Lane Departure
Filed January 30, 2022 · Incident date January 14, 2022
- Vehicle
- 2021 Jeep Grand Cherokee
- Component(s)
- Steering / Lane Departure
- Complaint filed
- January 30, 2022
- Date of incident
- January 14, 2022
- Reported VIN
- 1C4RJJBGXM8
Owner's description
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.