2021 Jeep Grand Cherokee Complaint
Steering
Filed February 7, 2022 · Incident date January 5, 2022
- Vehicle
- 2021 Jeep Grand Cherokee
- Component(s)
- Steering
- Complaint filed
- February 7, 2022
- Date of incident
- January 5, 2022
- Reported VIN
- 1C4RJKBG0M8
Owner's description
What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering system light has came on several times randomly since vehicle was purchased in November. How was your safety or the safety of others put at risk? My families safety is at risk due to the loss of power steering and leaving us stranded unless we choose to drive the vehicle with the power steering light on. This is extremely unsafe for not only us but others on the road if we were to lose power steering causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been in for service once so far to determine the cause. The dealer did a software update but we are still experiencing the loss of power steering. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No it has not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes the service power steering light was illuminated on the dash when the power steering went out. Problem first appeared in January 2022.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.