2021 Jeep Grand Cherokee Complaint
Power Train / Electrical System / Engine
Filed February 21, 2022 · Incident date February 18, 2022
- Vehicle
- 2021 Jeep Grand Cherokee
- Component(s)
- Power Train / Electrical System / Engine
- Complaint filed
- February 21, 2022
- Date of incident
- February 18, 2022
- Reported VIN
- 1c4rjkbg7m8
Owner's description
2/18/2022, I was driving down Bethany and 75 in Allen, Texas when my vehicle made a sputtering noise then the gears went out. Could not engage the gears to Drive or Reverse. I coasted the vehicle to the church parking lot where I sat for 6 hours waiting on a tow truck. When tow arrived, vehicle's brake and parking break had to be pushed down to allow vehicle to go into neutral. Vehicle would turn on, but the ac/heating system did not work, radio was shorting out and vehicle remained locked in Park. Check engine light came on after the sputtering and did not turn off. Vehicle was serviced the previous week at Dodge City McKinney with no reported issues of this caliber. Per dealership, codes are showing issues with the transmission and engine. Vehicle only has 9347 miles and if I had been on a major highway, I could have been severally injured when the vehicle stopped. Dealership, made no attempt to review the issue upon its arrival.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.