2021 Jeep Grand Cherokee Complaint
Steering
Filed April 10, 2022 · Incident date November 1, 2021
- Vehicle
- 2021 Jeep Grand Cherokee
- Component(s)
- Steering
- Complaint filed
- April 10, 2022
- Date of incident
- November 1, 2021
- Reported VIN
- 1c4rjfag6mc
Owner's description
Steering wheel is very difficult to turn. The difficulty seems to vary somewhat with the temperature-- with the car extremely difficult to turn when both the car and weather are cold-- though even when warm it is more difficult to turn than it should be. The car operates as though there is no power steering when cold, or as if some component of the power steering is bad. The steering wheel also makes a ticking/brushing sound when turned (some component catching or rubbing against another component within the steering column). My safety is at risk because maneuvering the vehicle is difficult. It is especially difficult to maneuver at higher speed (the wheel is almost impossible to turn). Local dealership tested the vehicle and didn't report that they noticed any problems, though they never actually listened for any kind of friction or ticking in the steering column. They also have no frame of reference for how the steering wheel SHOULD turn, since they don't own the car, and as such would not be able to tell if there were a problem by feel alone. No warning messages appeared.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.