2020 Ford Explorer Complaint
Back Over Prevention
Filed July 18, 2022 · Incident date June 15, 2022
- Vehicle
- 2020 Ford Explorer
- Component(s)
- Back Over Prevention
- Complaint filed
- July 18, 2022
- Date of incident
- June 15, 2022
- Reported VIN
- 1FMSK7FH5LG
Owner's description
The backup camera display on the infotainment system when the vehicle is placed into reverse the screen illuminates in a blue screen not showing the surrounding area normally viewed. This issue was confirmed by Ford technician, an update to the system was supposed to fix the issue, the following day after the update to the vehicle, the same issue arose, I took the vehicle to the dealership, the issue was reproduced, the service writer documented the issue with a photo. This creates a backing safety issue as the proximity sensors where not working while in blue screen to warn of objects or persons while in reverse There where no warnings or onboard messages indicating an issue with the beck up camera This issue still has yet to been repaired by the dealership.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.