NHTSA ODI #11519751

2020 Honda Civic Complaint

Electrical System / Vehicle Speed Control / Visibility/wiper

Filed May 1, 2023 · Incident date April 1, 2023

Vehicle
2020 Honda Civic
Component(s)
Electrical System / Vehicle Speed Control / Visibility/wiper
Complaint filed
May 1, 2023
Date of incident
April 1, 2023
Reported VIN
2HGFC2F81LH

Owner's description

My infotainment center has repeatedly failed during operation. It is distorted while driving, freezes, stuck on previous screen display. This causes all safety features to be inoperable. I can’t see the camera back up display. I can’t see the map or upcoming exit/next direction. The Honda genius features are impacted by this. My vehicle suddenly thinks I am exiting while I’m driving and randomly slams on breaks with no vehicle or object in front of me, it jerks my wheel even though there is no car or barrier next to me. I have resorted to turn off all of the safety features due to the infotainment center glitches making my vehicle very unsafe to operate. I have been in several near miss single vehicle accidents. Picture added to show screen distortion and no direction listed. Should be displaying navigation and upcoming turn but is frozen and distorted.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.