2021 Ford Explorer Complaint
Electrical System
Filed July 12, 2023 · Incident date June 15, 2023
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Electrical System
- Complaint filed
- July 12, 2023
- Date of incident
- June 15, 2023
- Reported VIN
- 1FMSK8FHXMG
Owner's description
I am very disappointed in Ford. I cannot believe that I have a 2021 Ford Explorer and the back up camera will go out for no reason. Also, the GPS is not working. What is the company thinking, when I am told when I call the dealer to have this issue corrected that, "Ford had put a hold on the recall due to they have not made a decision on how to handle it." Let me make a suggestion that WILL WORK. Put NEW CAMERAS in all the vehicles that has the issue that I described above. If this issue is not corrected soon, I will be trading for another model vehicle. The back up camera could cause a very serious incident. People have grown used to the back up camera since they have been installed in vehicles for so many years. This could cause a pedestrian to be backed over and seriously injured or killed. Does your company want that on your conscious!!??? Also, I have an issue when I turn my vehicle in to the dealer, I am always told they do not have a loaner vehicle. What the heck!! It is your issue and you should provide a loaner for everyone that schedules a service on the recall.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.