NHTSA ODI #11540878

2021 Ford Explorer Complaint

Unknown Or Other

Filed August 26, 2023 · Incident date January 21, 2023

Vehicle
2021 Ford Explorer
Component(s)
Unknown Or Other
Complaint filed
August 26, 2023
Date of incident
January 21, 2023
Reported VIN
1FMSK7DH9MG

Owner's description

The first window that exploded is The back windshield when my husband and I were sitting in the parking lot at the American Legion. I took the Explorer to Duval Ford they suggested I call Ford Corporate. They said they didn’t know why the window exploded. On Wednesday the right passenger back window exploded as I was traveling on Interstate 95. I called Corporate Ford and they said take it to Duval Ford to be assessed. This is two windows in 8 months that have exploded. It cost me out of pocket a total of $900 to replace both windows.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.