2020 Ford Explorer Complaint
Unknown Or Other
Filed September 14, 2023 · Incident date September 11, 2023
- Vehicle
- 2020 Ford Explorer
- Component(s)
- Unknown Or Other
- Complaint filed
- September 14, 2023
- Date of incident
- September 11, 2023
- Reported VIN
- 1FM5K8GC0LG
Owner's description
When the car is placed into reverse, it automatically starts launching back with foot on the brake. To stop the car from continuing to reverse, we must pump the brake 2-3 times to take control of the car and in order for it to stop launching back, the car must be put into park and then turned off. This is extremely unsafe and has put our children at risk and is a concern when parking in populated areas. The problem is sporadic (often occurs 1-6 times per month since 2021) therefore, it is never known when it will launch back however, this has occurred on both flat and incline surfaces. The problem has been inspected from a Field Service Engineer who noted that it occurred in their procession and stated it was "normal operating conditions" but then stated they would continue to monitor the issue which is contradictory of the "normal status". This is not normal operating conditions when you have no control over the reversing mechanism.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.