NHTSA ODI #11548373

2021 Ford Explorer Complaint

Electrical System / Engine

Filed October 5, 2023 · Incident date September 29, 2023

Vehicle
2021 Ford Explorer
Component(s)
Electrical System / Engine
Complaint filed
October 5, 2023
Date of incident
September 29, 2023
Reported VIN
1FMSK7DH2MG

Owner's description

I was sitting at a stop light and when the light turned green I pushed on the gas pedal and I had NO POWER! However, all of my auxillary power worked. Everything inside the car still had power, from my dashboard to my Apple CarPlay but my engine would not turn on. The check engine light did come on but not until it had been sitting there for 20-30 minutes. The Auto Start/Stop was activated so I don't know if there was an issue with that and it just never turned back on. The alternator belt was still intacted. Had it towed to repair shop (took about an hour) when it got to repair shop it started and shop couldn't find anything wrong. It has started every time since. I am afraid to drive it because I don't know if or when it will happen again.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.