2020 Chrysler Pacifica Complaint
Power Train / Engine
Filed December 11, 2023 · Incident date May 15, 2023
- Vehicle
- 2020 Chrysler Pacifica
- Component(s)
- Power Train / Engine
- Complaint filed
- December 11, 2023
- Date of incident
- May 15, 2023
- Reported VIN
- 2C4RC1H7XLR
Owner's description
Since performing the latest recall (03A/NHTSA 23V-010) this car has gone into a "limp home mode" a half dozen times -often with a car full of children and at least once in a long construction zone on the Washington DC beltway! The recall "fix" for the faulty transmission wiring was apparently to program the electronic control to recognize faulty wiring and put the car in "limp home mode" - supposedly this makes it safe! Really? on DC beltway at night in a construction zone! The dealership told me that Chrysler would replace the transmission - 5/25/23. I have been in contact with the dealer numerous times and also Chrysler customer care. No one can give me a delivery estimate for the transmission and in the meantime, we continue to experience the total loss of power in the most horrible of circumstances. Neither Chrysler nor the dealer has offered a rental car or a loaner vehicle. This recall was totally inadequate to address the wiring and safety issue due to the lack of response from Chrysler to fix the actual problem.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.