2020 Honda Civic Complaint

Owner's description

VIN [XXX] 2020 Honda Civic EXL 1.5 Sedan At approximately 49000 miles the air conditioning was checked and presented low in fluid. The system was refilled and the same problem reoccurred at approximately 52000 miles. On 12/29/2023 the vehicle was brought to be checked at Freeway Honda. The vehicle presents several different air conditioning leaks according to freeway Honda. It follows: A. Leak at A/C CONDENSER WA B. Leak at A/C COMPRESSOR SH C. Leak at EVAPORATOR. At one particular point, freeway Honda indicated that 2 of out of the 3 leaks would be covered under warranty. The particular freeway Honda dealer refused to fix the 2 A/C leaks unless if I would pay out of pocket the amount of $1,929.89+TAX to fix the 3rd leak as well. Furthermore, they charged me the amount of $175.00 to check for the leaks which should be under extended warranty. THE CAR HAS FACTORY A/C PROBLEMS PREVIOUSLY REPORTED BY THE HONDA AUTOMOBILE DIVISION. THERE ARE MORE PROBLEMS WHICH ALSO EXIST AND SHOULD BE TAKEN IN CONSIDERATION. I SHOULD NOT BE LIABLE FOR IT “A/C LEAKS”confirmed by Freeway Honda (714) 547-3555/ www.freewayhonda.com Service manager : Jamie Service advisor: Erick M. Zermeno INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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