NHTSA ODI #11574155

2021 Jeep Grand Cherokee Complaint

Steering / Electrical System / Unknown Or Other

Filed February 27, 2024 · Incident date February 27, 2024

Vehicle
2021 Jeep Grand Cherokee
Component(s)
Steering / Electrical System / Unknown Or Other
Complaint filed
February 27, 2024
Date of incident
February 27, 2024
Reported VIN
1C4RJKBG9M8

Owner's description

I went to turn on my Jeep Grand Cherokee L and received a "service power steering error message". I turned off the car, and when I went to turn it back on the reverse detection warning went off, the odometer consistently blinked and the service engine light came on. I was unable to reverse the car or drive the car forward and required it to be towed. I had two small kids in the car without power steering so significantly at risk. The vehicle is enroute to the local Jeep dealer and there were no warning signs or issues with the car prior.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.