2023 Ford Explorer Complaint
Suspension
Filed June 6, 2024 · Incident date April 9, 2024
⚠ Crash reported
1 injury reported
- Vehicle
- 2023 Ford Explorer
- Component(s)
- Suspension
- Complaint filed
- June 6, 2024
- Date of incident
- April 9, 2024
Owner's description
The right front suspension collapsed after crossing railroad tracks at less than 10 mph, causing the vehicle to collapse and deploying all four airbags causing Minor injuries . A higher rate of speed would have caused severe injuries and possible fatalities. Ford has sent field engineers to examine the vehicle and pulled data from the rcm stating starting speed of 4.4 mph and 17.7 mph at time of impact. No collision and nothing in road way. THE Insurance company has the vehicle at a total loss and initially denied my claim, stating manufacturer defect, which I agree with. Ford has since denied my claim returning the liability to the insurance. No warning lights, or symptoms before the incident
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.