2024 Jeep Grand Cherokee Complaint
Unknown Or Other / Lane Departure / Forward Collision Avoidance
Filed August 27, 2024 · Incident date August 6, 2024
- Vehicle
- 2024 Jeep Grand Cherokee
- Component(s)
- Unknown Or Other / Lane Departure / Forward Collision Avoidance
- Complaint filed
- August 27, 2024
- Date of incident
- August 6, 2024
- Reported VIN
- 1C4RJHEG4R8
Owner's description
FCA pushed an involuntary software update to our car on August 6, 2024. It completed about 75% of the update and froze, rendering our display and systems unusable. Our back-up camera only works intermittently as does many of the ADAs safety features. We have no temperature controls or radio either. We have been to the dealer multiple times and they are being told by FCA that the entire unit needs to be replaced. A search of social media (reddit) shows that others may be having the same safety issue. The dealer says they have had four more incidents come into their shop.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.