NHTSA ODI #11616418

2021 Ford Explorer Complaint

Structure

Filed September 25, 2024 · Incident date May 1, 2024

Vehicle
2021 Ford Explorer
Component(s)
Structure
Complaint filed
September 25, 2024
Date of incident
May 1, 2024
Reported VIN
1FMSK7FH9MG

Owner's description

The contact owns a 2021 Ford Explorer. The contact stated that the power liftgate failed to close as needed. The contact was able to manually close the liftgate. Additionally, the roof was leaking near the sunroof and roof rails. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 58,000.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.