2020 Ford Explorer Complaint
Exterior Lighting
Filed November 18, 2024 · Incident date November 7, 2024
- Vehicle
- 2020 Ford Explorer
- Component(s)
- Exterior Lighting
- Complaint filed
- November 18, 2024
- Date of incident
- November 7, 2024
- Reported VIN
- 1FM5K8HCXLG
Owner's description
Front Right Passenger Low Beam has gone out. Ford dealership says this part is meant to last the lifetime of the vehicle and does not know why it has gone out. It occurred right after dealer did an oil change. After low beam went out a warning on the dash states to check headlamps. The dealer now wants to charge $2500 to replace the whole assemble. Being unable to see the road entirely is a safely risk especially since the primary driver is a third shift worker and we live an a rural community with a lot of deer and other wildlife.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.