2021 Ford Explorer Complaint
Power Train
Filed December 9, 2024 · Incident date October 21, 2024
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Power Train
- Complaint filed
- December 9, 2024
- Date of incident
- October 21, 2024
- Reported VIN
- 1FMSK8DH7MG
Owner's description
While driving on the freeway, the customer experienced a power train failure, which resulted in the vehicle stopping. Though the vehicle was able to continue driving, it would unpredictably jump gears and eventually became immobile. The "service engine" wrench light first appeared on [XXX], signaling the issue. The vehicle was inspected by Curt Service in Oak Park, Michigan, and no additional codes were identified beyond the service engine wrench light. The power train system is available for inspection upon request. This situation posed a safety risk to the driver and others on the road, as the vehicle's sudden stop and gear issues could have led to an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.