2021 Ford Explorer Complaint
Power Train / Engine
Filed January 27, 2025 · Incident date January 20, 2025
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Power Train / Engine
- Complaint filed
- January 27, 2025
- Date of incident
- January 20, 2025
- Reported VIN
- 1FMSK7FH5MG
Owner's description
The contact owns a 2021 Ford Explorer. The contact stated that while driving 80 MPH, the power train warning light illuminated, and the vehicle stalled. The contact was able to exit the highway and the contact was able to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed. The contact stated that the failure had been recurring while driving. The vehicle was taken to Express Care Automotive, where it was diagnosed that a valve in the engine had failed. The mechanic informed the contact that the engine needed to be taken apart for additional diagnostic testing. The mechanic informed the contact that the failure could be related to Ford Campaign Number: 24S55. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.