2021 Jeep Grand Cherokee Complaint

Owner's description

Yesterday, with the temperature at 70°F in Michigan, I attempted to turn on my air conditioning and realized it was no longer working. The system was only pushing out hot air and never cooled. I immediately took my vehicle to the dealership for a diagnosis. Thankfully, I had started an extended warranty in January, because I was shocked to learn that the repair would cost around $2,500 to replace the evaporator, which had completely failed. Upon researching, I found that an evaporator should typically last between 8 to 10 years. I have owned my vehicle since January 2021, and with only 36,117 miles, I find it unacceptable that this critical component has already failed. I take excellent care of my vehicle and stay on top of all maintenance, so there is no reason this part should be failing this soon. What’s even more concerning is that when I spoke with the service advisor, they mentioned that the part was on backorder because many people with my same year, make, and model are experiencing the same exact issue. If this is a widespread problem, it raises serious concerns about the quality and longevity of this component. A $2,500 repair for something that should last much longer is unreasonable. I am submitting this report to document the issue and to bring awareness to what seems to be a common failure with this vehicle. Thank you,

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