2021 Ford Explorer Complaint
Engine
Filed March 25, 2025 · Incident date March 8, 2025
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Engine
- Complaint filed
- March 25, 2025
- Date of incident
- March 8, 2025
- Reported VIN
- 1FMSK8DH5MG
Owner's description
We were driving the vehicle when we experienced a sudden loss of power and acceleration. We also noticed odors of gas. We took it to a Ford authorized dealership and they said it was due to antifreeze in the oil from what they said was a leaking water pump. They recommended a new engine due to the difficulty of changing the internal water pump and the fact it leaked antifreeze into the engine oil, possibly damaging the engine itself. This was the explanation for the fault codes, random gas odors, and loss of power. It was explained this was normal when the sensors detect something wrong with the oil in the engine. Estimated cost provided by the dealership was $11,000 to replace the engine.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.