2020 Jeep Grand Cherokee Complaint
Fuel System / Gasoline / Electrical System / Air Bags
Filed March 28, 2025 · Incident date March 21, 2025
- Vehicle
- 2020 Jeep Grand Cherokee
- Component(s)
- Fuel System / Gasoline / Electrical System / Air Bags
- Complaint filed
- March 28, 2025
- Date of incident
- March 21, 2025
- Reported VIN
- 1C4RJFAG2LC
Owner's description
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted. The dealer inspected the vehicle again and then diagnosed that the Occupant Restraint Control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced. The contact became aware of NHTSA Campaign Number: 15V046000 (Air Bags); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 38,000.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.