2021 Ford Explorer Complaint
Power Train
Filed April 17, 2025 · Incident date September 4, 2024
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Power Train
- Complaint filed
- April 17, 2025
- Date of incident
- September 4, 2024
- Reported VIN
- 1FMSK8DH9MG
Owner's description
This vehicle has an electronic shifting transmission and when shifting from drive to reverse, the system lags significantly (1-3) seconds before engaging reverse. This has been an issue causing several close calls. In addition to not being able to back up efficiently and being left hanging in limbo while waiting for the transmission to engage, the vehicle also continues to roll forward causing near collisions. Happens while maneuvering the vehicle in situations where a three point turn is necessary or when trying to quickly go from drive to reverse in an attempt to avoid another traffic unit or on coming hazard. Has been brought to Ford for them to check and they advised after a test drive that the vehicle shifts smoothly. The smoothness of the shifting was not the concern. It was the lag between drive to reverse. I believe it needs a software reprogram for the transmission.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.