2020 Jeep Grand Cherokee Complaint

Owner's description

I am writing to bring to your attention a matter of significant concern regarding my recent visit to your service center on April 22, 2025, for a scheduled appointment to replace the driver's side rim and two front tires. Upon post-service inspection of my vehicle, I observed that the newly installed front tires were Bridgestone, rather than Ironman, which are consistent with the original rear tires. It appears that the service department took the liberty of replacing the front tires with more expensive Bridgestone models without prior consultation or my explicit approval. After addressing this issue with the service manager, the initial compensation offered was limited to a few complimentary oil changes and tire rotations. Subsequently, the manager contacted me with an offer of one new Bridgestone tire for the rear, contingent upon my purchase of the other tire. I declined this offer, having recently invested approximately $4,000 in various services and brake work. In a third communication, the manager proposed to provide new front tires to match the existing rear tires. These fluctuating offers have left me perplexed and frustrated, as I lack both the financial resources and time to engage in such negotiations. I regret to inform you that I find this resolution unsatisfactory, given the unexpected change in tire brand and the associated increase in cost. This situation has caused considerable inconvenience and warrants a more appropriate resolution. Service date 4/22/25 R/O [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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