2023 Jeep Grand Cherokee Complaint
Power Train / Electrical System / Service Brakes
Filed June 2, 2025 · Incident date April 23, 2025
- Vehicle
- 2023 Jeep Grand Cherokee
- Component(s)
- Power Train / Electrical System / Service Brakes
- Complaint filed
- June 2, 2025
- Date of incident
- April 23, 2025
- Reported VIN
- 1C4RJYD60P8
Owner's description
3 instances of complete loss of power, 1 while driving. Vehicle came to a hard stop as though I had slammed on the brakes. Dealer and Jeep have acknowledged the problem as a known issue. Jeep is saying it's safe to drive, but dealer agrees it is not and is not returning the vehicle to me. All dash lights came in during each instance and gave the error message "Service Now, Hybrid System Failure." Summary of the 3 instances below. It has been at the dealer since 5/8/2025. 3/29/25 approx 6pm I was stopped, and the error message came on and vehicle shut off. Attempted to restart approximately five times. Let’s sit for a few minutes, vehicle restarted and all error messages went away. 4/23/25 6:30pm Driving at low speed, air Messages came on vehicle abruptly stopped, narrowly avoided, getting rear ended, passengers complaint of neck pain. Engine turned on, all error messages immediately went away. 5/6/25 5:35pm Error messages came on while driving, engine started, no impact to driving. Error messages went away almost immediately. Jeep S.T.A.R. case was created
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