2026 Tesla Model Y Complaint
Unknown Or Other
Filed June 30, 2025 · Incident date May 3, 2025
- Vehicle
- 2026 Tesla Model Y
- Component(s)
- Unknown Or Other
- Complaint filed
- June 30, 2025
- Date of incident
- May 3, 2025
- Reported VIN
- 7SAYGDEE7TF
Owner's description
We ordered a car from Tesla on April 19th and received an email on May 1st stating the vehicle we had order had arrived, ready for delivery. We set up delivery for [XXX]. Picked the car up that day. On May 9th, we noticed that the “as configured” options on the Monroney sticker didn’t match the actual installed features on the vehicle. It was missing the Full Self Driving that was listed on the Monroney sticker (that we had not ordered). I immediately contacted Tesla and was told by Corporate sales support in California that it would be corrected since it was on the sticker at the time of delivery, it has to be included with the VIN purchased. Trusting them enough not to get the name of the gentleman I spoke with was my mistake. I have contacted Tesla corporate customer service, Tesla corporate sales support and the Council bluffs delivery center after I noticed the discrepancy between what was actually on the vehicle and what the Monroney disclosure stated. I have requested the full self driving capability that is listed on the Monroney sticker with the VIN attached to the car I purchased be added to the vehicle to match their disclosure under the “as configured” section of the sticker. I was told by corporate sales support in California that it would be added to the vehicle because of their mistake. I noticed it had been added to the wrong vehicle (we have 2 teslas). I contacted customer service and they directed me to council,bluffs. Preston Sherwood told me he suggested leaving it on the wrong vehicle, just cancel the monthly subscription and subscribe on the correct vehicle. So I did just that and my paid subscription expired yesterday on the wrong vehicle and the option went away. I contacted customer service and they said they would make it right, but it has to go through “sales support” then promised they would call me. No one did. The feature still isn’t on the vehicle as listed on the only physical legal document we were provided at delivery. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.