NHTSA ODI #11670672
2020 Ford Explorer Complaint
Steering / Electrical System
Filed July 2, 2025 · Incident date June 16, 2025
- Vehicle
- 2020 Ford Explorer
- Component(s)
- Steering / Electrical System
- Complaint filed
- July 2, 2025
- Date of incident
- June 16, 2025
- Reported VIN
- 1FMSK7DH3LG
Owner's description
Experiencing issues with power steering after battery replacement. Taken to two Ford dealerships (Fayetteville, GA & Morrow, GA) . One unable to diagnose (Fayetteville) and the other reset battery settings (Morrow). Issue still persistent with intermittent power steering failure while driving. Very dangerous and scary! Errors that appear: service advance trac, steering assist fault service required & pre-collision assist not available.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.