NHTSA ODI #11674615
2020 Ford Explorer Complaint
Seats
Filed July 18, 2025 · Incident date July 18, 2025
1 injury reported
- Vehicle
- 2020 Ford Explorer
- Component(s)
- Seats
- Complaint filed
- July 18, 2025
- Date of incident
- July 18, 2025
- Reported VIN
- 1FMSK7DH0LG
Owner's description
While sitting in the 3rd row seat, my daughter felt the headrest smack the back of her head. When trying to put it back up, it will no longer stay in place. There are multiple reports of this exact thing happening. This is a known issue with these vehicles. I am now unable to allow anyone to ride in that seat, as the headrest will not stay up.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.