2021 Ford Explorer Complaint
Structure
Filed August 27, 2025 · Incident date February 27, 2025
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Structure
- Complaint filed
- August 27, 2025
- Date of incident
- February 27, 2025
- Reported VIN
- 1FM5K8HC6MG
Owner's description
The contact owns a 2021 Ford Explorer. The contact stated that there was a 15x3/4-inch strip on the B-pillar trim of the driver's side rear door that was detaching from the vehicle. The vehicle was taken to the dealer, who attempted to use adhesive to secure the trim piece; however, the temporary repair failed to fix the vehicle. The dealer determined that the entire B-pillar trim needed to be replaced. The vehicle was not repaired. Additionally, the contact became aware that the B-pillar trim on the passenger's side rear door had started to detach. The contact informed the manufacturer of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V347000 (Structure). The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 65,000.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.