2021 Ram 1500 Complaint
Electrical System / Visibility/wiper
Filed October 8, 2025 · Incident date September 30, 2025
- Vehicle
- 2021 Ram 1500
- Component(s)
- Electrical System / Visibility/wiper
- Complaint filed
- October 8, 2025
- Date of incident
- September 30, 2025
- Reported VIN
- 1C6SRFBT5MN
Owner's description
Vehicles headunit no longer functions, backup camera system is also in-operational. Due to apparent over the air (OTA) updates to the uconnect infotainment headunit there is a widespread and known issue of, during the automated firmware update process, the vehicles battery being drained completely. This causes the vehicle to lose all power and the head unit to then fail the update process which creates a failure state for the headunit. In this particular case the headunit is "bricked" prescribled troubleshooting steps have been attempted but screen only displays: ("Software Update Update failed. Please re-insert USB Device.") according to a dealership service technician needs to be replaced. But there are none available for order. 2021 Ram 1500 BH UC 4 8.4" w/o nav.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.