2024 Jeep Grand Cherokee Complaint
Power Train / Electrical System / Fuel/propulsion System
Filed October 20, 2025 · Incident date October 19, 2025
- Vehicle
- 2024 Jeep Grand Cherokee
- Component(s)
- Power Train / Electrical System / Fuel/propulsion System
- Complaint filed
- October 20, 2025
- Date of incident
- October 19, 2025
- Reported VIN
- 1C4RJYB68RC
Owner's description
On 10/19/2025, my 2024 Jeep Grand Cherokee 4xe experienced a serious electrical malfunction. When I attempted to start the vehicle, it became stuck in RUN mode and would not shift into Drive. The vehicle also would not shut off — even after pressing the start/stop button multiple times. The hybrid system remained active, and the dashboard stayed illuminated. The only way to power the vehicle down was to disconnect the 12-volt battery manually. This created a significant safety concern, as the vehicle could have remained running unattended or in an enclosed space. Afterward, the check engine light came on. The dealership later stated they “just reset the ECM,” but no explanation was provided for why the vehicle failed to shut off or shift out of Park. This incident indicates a possible defect in the electrical, powertrain, or propulsion control system. It poses a safety risk to occupants and anyone nearby if the issue reoccurs.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.