NHTSA ODI #11699394

2024 Volkswagen Tiguan Complaint

Electrical System

Filed November 14, 2025 · Incident date July 2, 2024

Vehicle
2024 Volkswagen Tiguan
Component(s)
Electrical System
Complaint filed
November 14, 2025
Date of incident
July 2, 2024
Reported VIN
3VVMB7AX8RM

Owner's description

The infotainment center freezes and spontaneously disconnects. At first, I though it was my phone and switched carriers. It was not. It also does not recognize my key is present and I have to pshycially lock and unlock it. Sometimes the doors won't open and it happens several times. It is unsafe when I am driving and the gps goes out and I have been distracted, missed turns and put myself and others in danger. Also, you can only get gas if the doors are unlocked. This is not safe becasuse someone could take your purse or child while you are pumping gas. The vehicle has been updated, keys replaced but nothing has helped the issue. There were no warning lights.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.