2025 Ford Explorer Complaint
Electrical System / Exterior Lighting / Visibility/wiper
Filed December 6, 2025 · Incident date November 20, 2025
- Vehicle
- 2025 Ford Explorer
- Component(s)
- Electrical System / Exterior Lighting / Visibility/wiper
- Complaint filed
- December 6, 2025
- Date of incident
- November 20, 2025
- Reported VIN
- 1FMUK7KH3SG
Owner's description
My vehicle originally showed more than 10 open safety recalls in the FordPass app and at the servicing dealer. I saved screenshots of each recall. After Ford performed a remote over-the-air software update, all but one recall suddenly disappeared from the app even though no physical repairs were done and no documentation was provided. NHTSA still shows Recall 25V543 as incomplete, involving BCM soldering defects that can cause trailer taillamp failure, electrical malfunctions, HVAC issues, mirror/window failures, power outlet issues, and other safety-related electrical problems. The dealer has not scheduled the repair despite parts being listed as available. Ford Motor Company and the dealer have not provided any recall history, OASIS report, repair documentation, or explanation for why multiple recalls disappeared. This creates a safety concern because the vehicle may have unresolved electrical or lighting defects that were not properly repaired or were prematurely marked as closed after a software update. The issue has not been resolved, and Ford has not responded to multiple requests.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.