NHTSA ODI #11707558

2025 Ford Explorer Complaint

Structure

Filed December 29, 2025 · Incident date December 19, 2025

Vehicle
2025 Ford Explorer
Component(s)
Structure
Complaint filed
December 29, 2025
Date of incident
December 19, 2025
Reported VIN
1FMUK8DH1SG

Owner's description

I brought my 2025 Explorer in on 12/19/2025 for a recall check. I mentioned to the Service Advisor that the left rear inner wheel well skirt was detached from the quarter panel. After the car was looked at, he came to me and said that they can be replaced at a cost of $600...XXX. He said it is from the snow and ice tearing them because of the larger tires on the vehicles now....NO XXX..we live in WNY. This is a brand new-ish vehicle with 15,000 miles. How is this something that is my cost, there is obviously a problem with parts or engineering. Basically I will have to replace these after every winter season for the reason that was given....AGAIN...why is this not covered. I regress, he did say Ford MAY help the first time...REALLY?? What happens the next winter and the one after that?? $40K+ for the vehicle and this

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.