NHTSA ODI #11715355

2020 BMW X5 Complaint

Power Train

Filed February 3, 2026 · Incident date October 31, 2024

Vehicle
2020 BMW X5
Component(s)
Power Train
Complaint filed
February 3, 2026
Date of incident
October 31, 2024
Reported VIN
5UXCR6C07L9

Owner's description

My steering was what I felt as an affected problem. I was subsequently stuck while out with my one year old in the cold 10/31/2024. Eventually the car started again but I had what felt like steering issues (i.e. dragging/shuttering) thereafter. I was told that there were no issues aside from the power steering which completely failed and was replaced. Not until 1 year later when I insisted that the issue continued did the dealership give me an idea of what it could be despite them knowing about the SIB the entire time. There were warning lamps that came on I'm just not sure if any of those lights were the actual undiagnosed issue pertaiing to my transfer case needing to be completely replaced. Either way the dealersihp sandbaged me and only diagnosed the transfer case replacement after I was 1 month out of warranty 11/2025 quoting me with a $10,552.19. repair cost.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.