2022 Chevrolet Suburban Complaint

Owner's description

I own a 2022 Chevrolet Suburban RST that has experienced ongoing mechanical and safety issues over several years. I first began reporting drivability concerns to General Motors and the dealership in 2023 and continued contacting them throughout 2024 and 2025. During one dealership visit, a sales advisor rode in the vehicle with me and stated they did not observe any issues, despite my continued reports. The vehicle later suffered a loss of propulsion and required a full engine replacement. The radiator and cooling components were also replaced by a Chevrolet dealership. Due to ongoing concerns for my safety, I contacted General Motors multiple times, requested an executive buyback, and asked about Lemon Law options. GM advised that the engine had been replaced and that I needed to take ownership of the vehicle. After picking up the vehicle last Wednesday, I immediately noticed a persistent sweet coolant/radiator odor inside the cabin and outside the vehicle that continued for nearly a week. I also experienced engine hesitation/stuttering when stopped at traffic lights as the auto start/stop feature reengaged. I attempted to contact GM again regarding these concerns prior to today’s incident. Today, while driving, the vehicle displayed an engine overheating warning instructing me to turn the car off immediately. I safely pulled over and shut the vehicle down and am currently stranded roadside. Given the repeated failures, history of loss of propulsion, multiple repair attempts, denied buyback requests, persistent coolant odor, drivability issues, and now overheating shortly after engine and radiator replacement, I believe this vehicle presents an ongoing safety risk and request formal investigation.

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