2020 Mazda Mazda3 Complaint

Owner's description

My Mazda3 began producing a chirp when shifting from 3rd to 4th gear (automatic transmission). The dealer stated that the car needed a new torque converter. At the time the car only 37,000 miles on it, quite low mileage for a torque converter to fail. Mazda has previously admitted to producing cars with faulty torque converters, as specified in Mazda TXXXXXX] ). While my car fit the description of both the problem and proposed fix, and also fell within the applicable models/VINs listed on the TSB, Mazda corporate HQ stated that my specific VIN was not covered by the TSB, and therefore the repair cost was my responsibility. Since the problem, solution, and general vehicle type are entirely as described in the TSB, it appears possible that the TSB was too narrowly scoped and omitted impacted vehicles, to the detriment of owners. This would also cause potential safety concerns, since an unrepaired torque converter could produce unexpected shifting problems. Therefore I suggest that NHTSA investigate to determine if additional vehicles are impacted by Mazda's faulty torque converters. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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