2022 Volkswagen Tiguan Complaint

Owner's description

The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to O'Reilly, where an unknown diagnostic result was provided. The vehicle was taken to the used car dealer where it was purchased, and the engine was disassembled. The dealer determined that the cylinder head was cracked. The vehicle was repaired. The contact stated that while driving approximately 25 MPH after the repair, the vehicle stalled in the middle of the roadway. The vehicle was restarted after an extended while; however, the vehicle was bucking while driving. The vehicle was driven to the dealer, where an unknown repair was performed; however, the check engine warning light illuminated, and the vehicle was bucking and making an abnormally loud sound while driving. The vehicle was taken back to the dealer, where it was test-driven, and the failure was duplicated. The dealer informed the contact that the vehicle was repaired; however, the failure persisted while attempting to drive the vehicle out of the dealer's parking lot. The vehicle remained with the dealer. The dealer then advised the contact to inform the insurance company of the failure; however, the insurance company referred the contact back to the dealer because the failure was not caused by a crash. The dealer was advised accordingly and threatened to tow the vehicle at the contact's expense and to charge the contact for vehicle rental if the contact did not return the rental. The contact advised the dealer that the vehicle was not repaired and was unsafe to drive. The vehicle was not repaired. The Volkswagen dealer and manufacturer were not contacted. The failure mileage was approximately 67,000.

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