2024 Jeep Grand Cherokee Complaint
Electrical System / Engine / Fuel/propulsion System
Filed April 10, 2026 · Incident date November 7, 2025
- Vehicle
- 2024 Jeep Grand Cherokee
- Component(s)
- Electrical System / Engine / Fuel/propulsion System
- Complaint filed
- April 10, 2026
- Date of incident
- November 7, 2025
- Reported VIN
- 1C4RJYB63R8
Owner's description
Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78C), which Stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted Stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that Stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.