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NHTSA recalls, safety ratings, and consumer complaints for the 2016 New Flyer Xcelsior.
NHTSA has not published 5-star crash-test ratings for the 2016 New Flyer Xcelsior. New vehicles are often added to the NCAP rating program after initial release; check nhtsa.gov/ratings for the latest status.
Component: STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
No consumer complaints filed with NHTSA for the 2016 New Flyer Xcelsior.
The 2016 New Flyer Xcelsior has 1 NHTSA recall and 0 consumer complaints on file. For the most detailed information about a specific vehicle, decode its VIN using our free decoder above.
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