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NHTSA recalls, safety ratings, and consumer complaints for the 2014 Ram 5500.
NHTSA has not published 5-star crash-test ratings for the 2014 Ram 5500. New vehicles are often added to the NCAP rating program after initial release; check nhtsa.gov/ratings for the latest status.
Component: ELECTRICAL SYSTEM:WIRING
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Component: WHEELS:LUGS/NUTS/BOLTS/STUDS
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Consequence: Wheel separation can cause a vehicle crash.
Remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.
Component: EQUIPMENT
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Component: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Component: ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Consequence: The leaking water pump can increase the risk of an engine compartment fire.
Remedy: Chrysler will notify owners, and dealers will replace the water pumps, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T51.
Component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Consequence: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Component: EQUIPMENT:OTHER:LABELS
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram 5500 trucks manufactured August 14, 2013, through January 7, 2014. The certification label has the incorrect Gross Vehicle Weight Rating (GVWR). Thus, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 567 "Certification Regulations."
Consequence: If the Certification Label has the incorrect Gross Vehicle Weight Rating (GVWR), the operator may overload the vehicle, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace all existing certification labels with corrected certification labels, free of charge. The recall began on April 10, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P07.
Component: AIR BAGS:FRONTAL
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
Consequence: This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Remedy: Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Component: TIRES
Chryser (FCA US LLC) is recalling certain model year 2014-2015 Ram 4500 and 5500 cab chassis trucks manufactured August 20, 2013, to January 27, 2015 and equipped with 6.4L Hemi engines. The affected vehicles have a maximum governed speed of 106 mph but are fitted with tires that are only rated for a maximum speed of 87 mph.
Consequence: If the vehicle exceeds the tires' maximum speed rating, the tires may suddenly fail, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will correct the electronic control unit software to limit the vehicle's speed to 87 mph, free of charge. The recall began on June 10, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R17.
Component: ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
The Cummins 6.7L Turbocharger Actuator has failed at 17,809 Miles on this vehicle. Mopar has extended the warranty on this item for 10 years/180,000 miles under Warranty extension 09-001-22 Rev A. They have also extended the warranty on the Ram 2500 & 3500 series vehicles with the same engine and same turbocharger actuator to 15 years/150,000 miles under Warranty extension 09-005-22 Rev. A. The failure of this turbo actuator immediately places this vehicle in "limp" mode, causing an abrupt reduction in speed and hindering its ability to get out of traffic. This vehicle being an emergency response Fire Truck poses an additional risk to the community since it is unable to respond to an emergency. Mopar is telling me that the warranty extension has expired on this item. The manufacture needs to recall these known to fail turbo actuators or at a minimum extend the warranty from 10 to 15 years.
Took the truck to the ram dealership to get the recall for the rear wheel studs replaced they did the job a few days later the wheel almost came off on the freeway. The mechanic didn’t tighten the lug nuts we caught it just in time before something bad happened. That was 12/11/2023. We took it back to the dealership and they supposedly fixed it.exactly a month later and only 1500 miles on the freeway the wheels came off on the same side the studs were replaced. Tires flew off at 65mph and it hit 2 semi trucks luckily no small cars. Or it would have been tragic
The contact's company owned a 2014 Ram 5500. The contact stated while driving at 60-65 MPH, he heard an abnormal loud sound coming from the rear of the vehicle. The contact stated the rear wheels detached and flew off, causing the contact to lose control of the vehicle. The stated the vehicle drove off the road, hit a ditch, rolled over three times, and landed on the passenger side. The air bags failed to deploy. There were no warning lights illuminated. The contact sustained bruised ribs, back, and shoulder. The contact was transported to the hospital with the assistance of emergency units. A police report was filed. The vehicle was towed to the contact's company office, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 178,000.
The 2014 Ram 5500 has 10 NHTSA recalls and 11 consumer complaints on file. For the most detailed information about a specific vehicle, decode its VIN using our free decoder above.
Enter a specific VIN to get the full report — specs, recalls, safety ratings, complaints, investigations, and technical service bulletins.
TL* THE CONTACT OWNS A 2014 RAM 5500. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE BRAKING SYSTEM AND POWER STEERING SUDDENLY MALFUNCTIONED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR AND THE TRANSMISSION FLY WHEEL WERE FAULTY. THE ALTERNATOR AND FLY WHEEL WERE REPLACED HOWEVER, THE FAILURE EVENTUALLY RECURRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 210,000.
TL* THE CONTACT OWNS A 2014 RAM 5500. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE TIE ROD END FRACTURED WITHOUT WARNING. LITHIA CHRYSLER JEEP DODGE RAM OF KLAMATH FALLS (2675 WASHBURN WAY, KLAMATH FALLS, OR 97603, (541) 205-4486) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART TO REPAIR THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 RAM 5500. WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO EIDE CHRYSLER (1112 MISSOURI AVE, BISMARCK, ND 58504, (701) 223-1170) AND CHARBONNEAU CHRYSLER CENTER (346 1ST ST W, DICKINSON, ND 58601, (701) 456-2277) AND WAS INFORMED THAT THE VEHICLE WAS BEING OVERWORKED AND REACHING ITS TOW CAPACITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 70,942.
MAY 30, 2017 MY 2014 RAM 5500 DIESEL DUMP TRUCK HAD A FIRE UNDER THE HOOD. THERE WAS EXTENSIVE DAMAGE/MELTING FROM THE FIRE. I PURCHASED THE VEHICLE NEW IN APRIL OF 2015 AND IT WAS 'JUST OUT OF WARRANTY" AT JUST OVER 37,000 MILES ON IT. THE SOURCE OF THE DAMAGE WAS DETERMINED TO BE THE DENSO INTERNATIONAL ALTERNATOR. FCA SENT A FIELD INSPECTOR TO THE SERVICE CENTER WHERE THE TRUCK WAS TOWED, AND MY VEHICLE INSURANCE COMPANY ALSO SENT AN INSPECTOR THERE. MY INSURANCE COMPANY WILL COVER MOST OF THE DAMAGES BUT NOT THE ALTERNATOR NOR THE LABOR FOR THE ALTERNATOR AS FCA KNEW OR SHOULD HAVE KNOWN THAT THAT PART WAS DEFECTIVE AS RAM HAS RECALLED HUNDREDS OF THOUSANDS OF ALTERNATORS DUE TO SAFETY FIRE HAZARD BUT THEN CONTINUE TO USE THE SAME MANUFACTURER'S DEFECTIVE PRODUCTS IN THEIR VEHICLES. FCA SENT A LETTER REFUSING TO GIVE GOOD WILL AUTHORIZATION, AS WAS PROMISED BY THE CHRYSLER DEALER I PURCHASED IT FROM, TO COVER THE DAMAGE AND REPAIRS "BECAUSE IT'S OUT OF ALTERNATOR WARRANTY" - THEY KNEW THAT BEFORE THEY TOWED IT TO THE SERVICE CENTER. THE FEDERAL MAGNUSON-MOSS WARRANTY ACT STATES THAT CONSUMERS HAVE AN IMPLIED WARRANTY BEYOND THE LIMITED WARRANTY FROM MANUFACTURERS. CONSUMERS PURCHASE NEW VEHICLES IN GOOD FAITH THAT THEY ARE NOT GOING TO START ON FIRE DUE TO DEFECTIVE PARTS. THE FACT THAT THE SAME PART, THE ALTERNATOR, HAS HAD ABOUT 900,000 RECALLS IN THE LAST SEVERAL YEARS SHOWS ME THAT THEY KNEW OR SHOULD HAVE KNOWN THAT CONTINUING TO USE THE DENSO INTERNATIONAL ALTERNATORS IS A FIRE SAFETY HAZARD AND MY TRUCK SHOULD BE PART OF A RECALL SINCE IT STARTED ON FIRE ORIGINATING FROM THE ALTERNATOR. CONSUMERS DESERVE BETTER! THE VEHICLE HAS A SMELL BUT NO SENSORS CAME ON, THE POWER STEERING STARTED TO ACT UP WHILE DRIVING, I PULLED IN MY DRIVEWAY AND THE VEHICLE WAS ON FIRE. PUT OUT THE FIRE AND PULLED THE ALTERNATOR TO GET THE PART NUMBER TO GIVE TO AUTO PLACE.
TL* THE CONTACT OWNS A 2014 RAM 5500. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED ON ITS OWN DUE TO THE DIESEL REGENERATION FILTER AND A WARNING MESSAGE APPEARED, WHICH WARNED OF GOING INTO LIMP MODE. THE VEHICLE WAS TAKEN TO THE DEALER (SOLOMON CHRYSLER JEEP DODGE LOCATED AT 409 NATIONAL PIKE W, BROWNSVILLE, PA 15417, (724) 785-8000) WHERE IT WAS DIAGNOSED THAT THE DIESEL PARTICLE FILTER WAS ENGAGED. THE VEHICLE WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE CONTACT STATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 31605523. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE VIN WAS UNAVAILABLE.
2014 RAM 5500 DIESEL PURCHASED NEW IN APRIL 2015 FIRE UNDER HOOD ON MAY 30, 2017. NO LIGHTS CAME ON AS THE SENSORS WERE BURNED OUT AS WELL AS THE ALTERNATOR, THE HARNESSES AND OTHER PARTS UNDER THE HOOD. THE TRUCK WAS IN MOTION BUT FLAMES NOTICED WHEN PULLED IN DRIVEWAY. PUT OUT FIRE AND CALLED DEALER. SPECIAL INVESTIGATOR DEPART LOOKED AT IT AT SERVICE CENTER ON MONDAY, JUNE 5. STILL HAVE NOT HEARD ANYTHING. TRUCK OUR MAIN SOURCE OF REVENUE AND WE ARE LOSING BUSINESS.
TL* THE CONTACT OWNS A 2014 RAM 5500. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY IN REVERSE. IN ADDITION, THE GEAR SELECTION DISPLAY BACK LIGHT CHANGED FROM WHITE TO YELLOW. WHEN THIS OCCURRED, THE VEHCILE FAILED TO START. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART WAS REPAIRED. THE FAILURE PERSISTED, INCLUDING A NEW FAILURE. THE CONTACT WAS ABLE TO CHANGE THE GEAR SHIFTER WITHOUT THE BRAKE PEDAL BEING DEPRESSED WHILE IN PARK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 400.
TL* THE CONTACT OWNS A 2014 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V527000 (STEERING) AND 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/10/15*LJ UPDATED 10/14/2017*CN